Question: Why on earth have u not yet opened a fast food restaurant????? The market is THERE! Your company could be the first….we all need it. It just makes sense. Think of the $$$$$$.

HELP! I’m out of food. Please send my next shipment now, please. Send same menu items as my 1st shipment, except, no chocolate pudding.

Thank you!

Sid Perrine
San Diego

I have written to you now 5 times,I have called you about the same amount. I do not want to have anything to do with your company. Someone from your company calls here 4-6 times a day. Are you guys so stupid that you don’t no what NO MORE means. I have cancelled my debit card so don’t try that again. Then you turn around and send me another order, I refused it and sent it back to you. NOW STOP,NO MORE EVER. CAN YOU UNDERSTAND THAT?

The customer service is TERRIBLE!!!

My wife and I were previous members, but had stopped the program. I got a promo email on 5-27-14 offering a 50% discount for “three days only”. On 5-28-14, I tried to order on-line, but failed to get the discount. I tried again in the morning of 5-29-14 and once again, did not get the discount. I then called and was told it ended the prior night. I explained when I got the first email and the attempts I made on-line, but was told that the supervisors said; No, it ended last night”. From Tuesday to Thursday is only 2 days. Such a shame. I feel ripped off and did not order.

Canc. All food deliveries

Need to cancel my shipments for maybe start up again later

I have just received my second order and both times all of the dry pack chocolate items have been melted and squashed. You would think a company this large would have a better way of
preventing this from happening. Very disappointed………….

Please CANCEL all future deliveries…..Nutrisystem is not working for me I have been on for 6 weeks and have not lost any weight…PLEASE CANCEL Sandra warden.

I feel compelled to write to you. I am an elderly lady who placed an order today. I was assisted by a counselor, by the name of Oshal. I don’t actually know how to describe him other than (AWESOME). I was having difficulty when placing my order….. there is so much to choose from and could not decide on what to order. This young man was so courteous, kind, and most of all patient….. he is the reason why I placed my order, otherwise I would have given up. He should be commended for his great service. Oshal is certainly an asset to Nutrisystem!!!!

Due to money issues, I will need to stop nutrisystem until I can afford it again. Thank you for all your help at this time.

I completed one order from Nutrisystem, followed the program as designed for me and instead of losing I have gained weight. I have received my second order but after the results I have experienced with the first order wish to return the products for a refund. It is my understanding that you want your customer to be happy with their results or a refund will be issued for returned food. I have tried numerous times to reach a customer service rep but to no avail. This kind of service would certainly lack of referrals.l

I want you to know I received the package from you, and I will be sending it back on Monday. Thank you

even this comment timed out
Do you really want to have conversations with those who by from you?

Any company that advertises like Nutrisystem does the food must be TERRIBLE. I use to like Marie Osmond, but I guess she sold her sole to Nutrisystem. Also Ms. Levine needs to go, her big ears, long neck, flip collar, does not help Nutrisystem.

i asked for my order to be delayed for a few days as the first two came right on top of each other i asked for it to be sent on April 18th. and when i phoned they said it was being prossed on the 17th but it didnt get posted unil April 22nd now it is April 29th and no sign of my food i phoned purlator with the tracking number and they said it will be delivered on 30th 0r 1st of May i have been without my food for 2 days today, why did it take so long to be mailed i am not very happy about this and i have just recomened a friend to nutrisystem which i am sorry i did.

I called to post-pone my second shipment due to illness and financial situation. Then when I called to cancel they told me they would charge me a cancellation fee of $84! I didn’t return the food because I honestly thought I would start up again once I got well. Once I did I couldn’t believe the food. Its pretty much all pasta!!! Nothing like their advertising shows. This diet did absolutely nothing for me except waste $256 plus $84 cancellation fee that I could have bought healthy food with for months. Very disappointed Nutri-System!!!

Stop using Marie Osmond. She has been sucked, plucked, nipped, tucked and airbrushed. Any person that attended to can look good. Use a real spokesperson who hasn’t had liposuction, plastic surgeries and all the extras!
S.

I received my frozen food today 7/11/15 not sure what time since I was gone all afternoon (1:00 to 5:30) When I opened package to put away it was all soft. I didn’t receive any notice that my frozen food was shipped like I always do with tracking number. I received a tracking number on my non frozen food which I received yesterday 7/10/15 after 5:00. I will call Monday but wanted to let you know about my problem today.

I have seen your commercial with Marie and her “little black dress” so often, I could recite it myself. Please think about getting another commercial and keep me from having to change the channel. It would be ever so nice not to hear any more about the little black dress. Thank you.

I delayed this order until 10/1/15. I just received notice shipment was sent on July 23. I checked my account and it states delayed until 10/1/15. If this order arrives then I am cancelling . Why do you offer delay possibilities and then disregard customers wishes?

I just opened a chocolate doughnut for breakfast, enjoy by date of Dec 10, 2015 and it was full of green mold. I have a picture if you need to see it. Under the date was SF0613152. Has anyone else had this happen. Will you replace this item?

Patricia Curry

I need to discontinue my membership at this time. I was told I could do that by leaving a message here by Isabel. Please send a confirmation number.

Received non-perishable food last Friday at home: 6608 Maybole Place, Temple Terrace, FL 33617.
Cannot reach you by phone WHEN should we receive the FROZEN foods. Never had this problem before..
HM phone (813) 988-4430 Thank you.

My name is Mona Olinsky. I was previously on the program for (6) months and loved it. I reached my goal of weight loss and then some. I have now started the program back as of August 2015. This time it has been a very unpleasant experience due to the shipments and arrival of my monthly food order. The order before this last one, all the frozen food was practically melted. And it was delivered more than a week after the regular food arrived. The whole experience of trying to reach a live person in your customer service dept. was a nightmare and practically impossible. I’m sure you have the records to see what all transpired due to my complaints once I did make contact with a live person. A supervisor (I think) did call me a few days later and apologized for what happened and offered me $50 off my next shipment. And she managed to get my frozen food replacement shipped immediately. I understood that these things can happen as I was told last month there was a problem with the dry ice. However, this month my regular food was received a week ago today and I still have not received the frozen food. When I finally (again) got a live person to answer customer service this morning, I was told the frozen food will be shipped today. I am almost out of frozen food selection. After a serious discussion I asked to speak to a Supervisor. Of course I was told they were all busy and I would have to wait awhile. I did not want to hang up and re-live the whole mess of trying to reach someone. After a few minutes, a Supervisor named Alisha did come on the line. She explained to me Nutrisystem’s policy on when shipments go out, and my frozen order is still within range of being on time. She said I should receive it this week probably by Tuesday. That’s tomorrow and will not happen! So at that point I cancelled my next order and my business with Nutrisystem.
When I was on the program before I never had this problem. My dry food and my frozen food were delivered to my home either the same day or a day afterwards. The new system Nutrisystem has of sending the frozen food out 4-7 days AFTER the dried food is shipped is ridiculous. I realize they come from (2) different facilities, however, they should still co-ordinate the shipment so that the customer has ALL the food about the same time. This way the customer can have the choice of what he wants to eat on any day. That’s what we are paying for.
I no longer can refer people to your program. And I am very disappointed that I am unable to continue on Nutrisystem. Something has gone wrong in the shipping decisions being made, as well as the customer service dept. not being able to be reached by a person with-in a reasonable amount of time. Last time I was on hold for 45 minutes. This is terrible for a customer to be put through this aggravation, and it isn’t always feasible to wait for someone to call you back (as the recording keeps repeating).
Nutrisystem has a real big problem now and will continue to lose customers if somebody in upper management (Corporate) doesn’t do something to change this. I am still going to reach a Director or Senior Vice President in Corporate to share my experience with because they need to know what is happening.
Mona Olinsky

I am trying to delay my order. Please delay it for one month. I have reached my goal and do not need for at least one month.

Thanks,

Tim

I just want to know if I can get a gift certificate from NutriSystem.

I feel the food was ghastly. I had pushed my order out 3 times, because I still had food left from the 2nd order I place. I could not eat it. I would gag on it. No taste. I would cook my own food or buy weight watchers food. Checked the packages with other products on the shelf and found items that matched sodium calories etc. that were cheaper and close to what they were selling. would not recommend any of the food to my pets.

I did send an email no.60. I want to add that I just saw your ad on the tv and it says in large letters that money back guaranteed! You need to honor what you say about your program and be up front. I will be looking for my full refund-my next step is to get my bank involved. They are very helpful with things like this.

I contacted customer service last Monday and after speaking with them I asked for a manager. I spoke with Deandra who said they would review the tapes and get back with me within 72 hours. I did not receive a call and have not had any contact with her since then. I realize the weather has challenged everyone and if this is the reason for the delay I can understand that. I do hope someone gets back with me soon. I also am concerned I started program on Jan 11th and received initial one week of food items. Then I received two weeks worth. I paid for a full month and unless I am not understanding something I should be receiving a credit. I want to also say I just chatted with counselor and received helpful information how to change my order. That renews my good thoughts about the program. I lost 18 pounds in the first week and am continuing to lose. I am very happy and do not wish to discontinue. Waiting for an email reply and contact from manager who promised she would call. She also said she was sending out crush shakes in the different flavors and to this date I have not received an email saying it was shipped. Can you advise on this matter too. Thank you.

I signed up for this program over 8 DAY AGO AND I STILL DON’T HAVE ALL MY FOOD! ALSO I HAVE BEEN UNABLE TO REACH THEIR COUSTOMER SERVICE PEOPLE. I SAT ON THE PHONE FOR OVER 30 MINUTES AND STILL DID NOT TALK TO A LIVE PERSON. IF THIS IS THEIR SERVICE I THINK I WILL FIND SOME OTHER PROGRAM AS THIS IS NOT WORTH IT!

I love the product..I just was wondering where is my nutri-bears for losing my 10/20lbs do your sending out with ordering food..Because I just got a new order on Friday Just wondering after each milestone I got one..to make me feel I doing good job or not..To make me feel better about the lbs I drop..Waiting ..Lol thank you

One week ago I ordered the Uniquely Yours program.
Today I received the dry products of my order… In two days after talking to five different people, no one can find the rest of my order, which is all frozen food!!!
Fed ex says the order is Not Found….. I demand the rest of my order!!! You have taken $344 plus dollars on my money…. Where is my order?

I am trying to cancel my auto delivery can you assist me? Or should I just send it back when it arrivss?

cannot reach anyone via “E mail” just trying to confirm my cancellation

I am on my second month of Nutrisystem and I am enjoying the food and losing weight.When I put in my 2nd month’s order I paid extra to choose my own foods, which was great. However, I specified (where I was asked) that I wanted no more spicy foods; Kung Pao noodles, chili and beans..several items with the word ‘spicy’ included in the name. How did this happen? I am not happy about this at all- I have about 8 lunches and/or dinners that I cannot eat. Help!

Using Nutrisystem for weight loss, changed my life. I’ve lost 100# and have learned portion control is the key. Love all the food, and plan to maintain my new way of looking at food. I chose NS as my last resort and has worked exactly as it has promoted!. I committed to doing the program, and it works. Thank you, Nutrisystem. Your program can (and does) change lives. Be motivated and enjoy what life can really offer. It took me a year to loose 100#. Was worth every moment. I wish everyone success. You CAN do it too. Wish you happy & healthy days ahead!

got a box last night and I don”t want it I want to reselect different foods. I want it picked up and returned.

You have an incompetent web site, and very structured, bureaucratic personnel to magnify the problem. I placed two orders – one for me, and one for my granddaughter. The plan itself has been spectacularly successful in helping both of us lose weight. The problem arose when I attempted to pay for the second round of the program. I initially placed both orders separately because I wanted to pay for them separately for personal book keeping purposes – no problem. Then when I attempted to pay for the second round, I couldn’t pay in the same manner, because both our names were on one account even though I had ordered them separately and they were shipped separately. Now I can’t pay for the program(s) separately for corporate bureaucratic rules. I don’t want to drop the program for myself or or my granddaughter but I don’t want to be talked to like I am an idiot by a service representative. I’d certainly like to get this straightened out if anyone at Nutrisystem can help me.

I placed an order in May of 2018. The food is not great, but I can tolerate it. Your
graph said I need to lose 8 pounds and I would be happy with that. Your representative said I had to order two months of the diet. I am also happy with that. I just hope that I will not receive any more than that. If there is more, I will be forced to change my credit card number. There seemed to be many complaints about not being able to contact your company reps. This would be easier if there was a book to go with it. I have been on the diet for 2 days and I am not hungry. If it continues to go like this, I will be happy.

I need to speak to someone about my 1st order which is not usuable.
Your Cust Service is not good. Very difficult to stay on phone waiting for a rep.
DO NOT SEND 2ND ORDER.
PLUS I HAVE A NEW HOME ADDRESS.
Such a hassle to be in this program.

I just started on the ‘Turbo’ plan. I am an 85 year old male. The 1st day & night went smoothly. The 2nd night was horrible. I had serious gas pain and bloating. It kept me awake all night. Is the wrong plan?

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Today I spent over an hour trying to phone you and e-mail you to cancel my account and to cancel any future orders without any success. I wish to close my account with you and to cancel any future orders from you. Your food tastes good but I am starving. Please acknowledge my requests or I shall contact my attorney to do so for me.

I called your customer service and informed the man who answered that it was the wrong program (lot of sugar and I’m diabetic). I told him that I wanted to end the program, and he told me that it could not be stopped and in fact, he already had sent me another order. Excuse, but i expected to be able to discontinue but obviously I was wrong. I went straight to my bank account only to find out he had already deducted 332.00 (appx. amount). I WANT MY MONEY BACK AND I NEVER, EVER WILL USE NUTRISYSTEM AGAIN. I CAN’T BELIEVE THAT A LARGE COMPANY WOULD JUST TAKE MY MONEY OUT OF ACCOUNT. WHAT A RIP OFF AND YES I WILL TELL EVERYONE NEVER, NEVER, DEAL WITH NUTRISYSTEM BECAUSE YOU ALL ABOUT PROFITS. BY THE WAY, I TOLD THE MAN THAT I WAS DIABETIC AND THE FOOD THAT WAS SENT ME CONTAINED WAY TOO MUCH SUGAR AND SUGAR LEVEL SHOT UP. I TOLD HIM I DIDN’T WANT ANYMORE OF ANYTHING FROM NUTRISYTEM. HE SAID TOO LATE, HE HAS ALREADY BE SHIPPED AND I QUICKLY WENT TO MY BANK ACCOUNT ONLY TO FIND OUT HE HAD APPX. 332.OO TAKEN FROM MY ACCT. I HAVE NEVER HAD A COMPANY THAT WOULD STEEL MY ACCOUNT INFO TO HAVE MONEY SENT FOR SOMETHING I SAID I DID NOT WANT. THIS MAY WELL END UP IN A LAWSUIT. I JUST WANT MY MONEY THAT WAS TAKEN OUT OF MY BANK THAT I DID NOT AUTHORIZE EVEN THOUGH I SAID I WANTED TO STOP, ONLY TO FIND OUT THAT I COULD NOT CANCEL ORDERS. GIVE ME MY MONEY BACK THAT THAT OPERATOR TOOK OUT OF BANK ACCOUNT. I AM CLAIMING ABOUT MY FIRST SHIPMENT BECAUSE I FAILED TO NOTIFY YOU WRIGHT AWAY BECAUSE I AM DIABETIC THE PRODUCT MADE MY DIABETES OUT OF CONTROL.

How can I link my nutrisystem account with my Numi app?
I’ve not been successful.
I’ve been trying all weekend. Talked with several representatives after many minutes on hold. I’m on hold again after getting a call back.
I always get. “Let me get a service representative to help you” And I end up on hold again.

I have tried several times to reach a person to talk to.
I received my first order, I started my fist week on April 27th. I am missing the On the go Bundle 14 pack of bars from my order, I have been charged for them.
I also have questions about how my orders will ship.
Will someone please contact me to get these issues resolved.
Thank you.