ntelos

Contact NTelos Customer Service

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Contacting nTelos Customer Service Center

The nTelos company offers wireless service in North Carolina, Virginia, West Virginia, Kentucky, Ohio and Maryland. Not all areas are covered, so potential customers should visit the website and enter the local zip code to find out if service is available. Phones offered by nTelos include standard talk/text phones and smartphones complete with data coverage and Internet access. The company even offers the iPhone.

Contact Info:

Phone Contact Numbers

The nTelos customer service department is open from 6 AM to 11 PM daily.

  • Customer Care: 1-877-468-3567 or 611 (from your cell phone)

We also looked for a corporate phone number, but none was listed on the About Us page where the corporate address was listed. We checked the investor relations page and found the corporate phone number.

  • Corporate: 1-540-946-3500

Mailing Address

Choose the nearest address to contact nTelos customer service. The first address is the corporate office, so you may want to send a letter to both the corporate address and your local address.

nTelos Corporate Headquarters1154 Shenandoah Village DrPO Box 1990Waynesboro, VA 22980

or

nTelos Richmond Office7501 Boulders View DrSte 600Richmond, VA 23225

or

nTelos Daleville OfficePO Box 149Daleville, VA 24083

or

nTelos Charleston Office500 Summers StSte 300Charleston, WV 25301

or

nTelos Portsmouth Office415 PortCentre PkwyPortsmouth, VA 23704

Official Website

Information on cell phone plans, equipment and coverage is available at http://www.ntelos.com, the official website for nTelos wireless and nTelos customer service. You’ll also find the company on Facebook for additional customer service options.

Customer Service Email

Calling and writing can be time consuming. Email is the fastest means of contacting nTelos customer service, especially if the issue is general and requires no immediate response. Customers can email nTelos customer service at customerfirst@ntelos.com. You may want to include your account number or phone number in the email, for a more personalized response, but never include your online account password, security pass code or any other information that could be used to steal your identity.

Our Experience

Your call to nTelos customer service will be answered with a sales message or company news message. After the message you will be given a long list of options. Choose 1 for account balances, 2 for sales, 3 for lost/stolen/voicemail problems, 4 for tech support, 5 for contract terms and conditions. If you press nothing the call will be transferred to a customer service agent. We were placed on hold where the automated system told us the wait times were longer than normal and we could request a call back if desired. The wait times on the day we called were in excess of 10 minutes.

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Rating: 5.0/5 (2 votes cast)
Contact NTelos Customer Service, 5.0 out of 5 based on 2 ratings
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6 Comments on “Contact NTelos Customer Service
  1. i use your service through an aircard (franklin U210) for internet service. this service recently has been practically non-existant. certain times of the day i cannot use it at all. it goes dormant or to another 1x tower in my area. i’ve reseached this and feel your tower that is in place is getting too much traffic at peak times and not allowing full service to your customers. this was also confirmed by more than one of your reps. if this cannot be resolved i have no choice but to go to another srevice. why pay for a service that does not do what it should. i want to continue using your service because i travel a good bit. your competitors have offered to help out but i do believe in loyalty, having been in sales for a number of years. my biggest problems arise when i try to send photos which is what i do a lot of. thank you and i look forward to a reply

  2. I purchased your mobile hotspots. It never works. When i called customerservice they informed me that your hotspot was inferior. And would. Not work with my p3. What did i pay for. Fix it or take down. When i had Verizon i had no problem with it. Would like an answer to this questing.

  3. RE/ACCT #175915176 Have had AN ACCOUNT FOR APPROXIMATELY A YEAR AND A HALF, NO PROBLEMS, NTELOS WAS GREAT. On Aug.15, we moved from Va. to Seven Devils,N.C.which is obviously out of your service area.We had almost no service. No internet, no voice mail, no text, had to go outside to make or receive a call. If I was not outside, the phone wouldn’t even ring.We would have to drive 12 miles to Boone in order to retrieve messages. When I called to cancel the service, I was told that we would have to pay the early cancellation fee.This seems unfair, since ntelos could no longer work for us.I would hope that you would reconsider. Thank you, william ferguson

  4. Netelos customer service and techs support over the phone are great. They will do all they can do to fix your problem if they can and they don’t give up trust me I know. I have probably had more phone problems. With netelos then every account they have.the store in hampton va. Is the best to will do all the can to fix phone and make you fill at home.

    Now the store that was in the Norfolk mall with Apple the worst the manager is rude. I’m a nice guy but 8 hrs trying to fix a phone and my wife said just end the account and start with a new phone. He said if you talk with that tone again you will leave. I lost it told him give me my dam phone don’t speak eight hrs so far to fix a phone and my wife hasn’t went crazy I think he could have been a little niceier. The hampton store fixed the phone that night two hrs after closing. Ten hr process. Next day had phone problems again. Long story short. The little people in the company have very good customer service. Now Norfolk store manger ,District manager and high end people at netelos arethe worst and rudest people there. You have district managers over riding phone tech on phone problems. Makes nosense they get paid to do that. That’s why they are called tech support. So maybe if all you high end rude people lost your job and they gave the low end people your job. There would be in problem with anything at netelos. Norfolk manager not there anymore or the store he works in the Apple store as the little guy at the door that Waves his hand. Maybe staring there he can get some customer service skills.

  5. Netelos customer service and techs support over the phone are great. They will do all they can do to fix your problem if they can and they don’t give up trust me I know. I have probably had more phone problems. With netelos then every account they have.the store in hampton va. Is the best to will do all the can to fix phone and make you fill at home.

    Now the store that was in the Norfolk mall with Apple the worst the manager is rude. I’m a nice guy but 8 hrs trying to fix a phone and my wife said just end the account and start with a new phone. He said if you talk with that tone again you will leave. I lost it told him give me my dam phone don’t speak eight hrs so far to fix a phone and my wife hasn’t went crazy I think he could have been a little niceier. The hampton store fixed the phone that night two hrs after closing. Ten hr process. Next day had phone problems again. Long story short. The little people in the company have very good customer service. Now Norfolk store manger ,District manager and high end people at netelos arethe worst and rudest people there. You have district managers over riding phone tech on phone problems. Makes nosense they get paid to do that. That’s why they are called tech support. So maybe if all you high end rude people lost your job and they gave the low end people your job. There would be in problem with anything at netelos. Norfolk manager not there anymore or the store he works in the Apple store as the little guy at the door that Waves his hand. Maybe staring there he can get some customer service skills.

  6. I would like to have the $1.49 paper bill fee removed from my account. I have been a loyal customer for years, never late on payment and now you want to bill me for a paper bill??

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