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Contact Novartis Customer Service

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Contacting Novartis Customer Service Center

In 1996 when Sandoz and Ciba-Geigy chose to merge Novartis was formed. The company’s aim is to develop products that improve health, well-being and overall life for patients and people from all walks of life. Novartis is active in pharmaceuticals, oncology, over the counter medications and research to develop new treatments and products.

Contact Info:

Novartis is pretty good at sharing consumer contact information, including the Novartis customer service mailing address, phone number and links to Novartis company websites where additional information can be found.

Phone Contact Number

In order to speak with a Novartis customer service representative, call the Novartis phone number between 8:30 AM and 5:30 PM Monday to Friday for the pharmaceutical department or 9 AM to 6 PM for the consumer health department. The Patient Assistance program is open from 9 AM to 5 PM Monday to Friday.

  • Novartis Phone Number – Pharmaceutical: 1-888-669-6682
  • Consumer Health: 1-800-452-0051
  • Patient Assistance: 1-800-277-2254

Mailing Address

Check out these two mailing addresses for Novartis customer service. The first is for general communication and the second for the Patient Assistance Program.

Novartis CorporationCommunications Department230 Park Ave21st FloorNew York, NY 10169

Or

Novartis Patient AssistancePO Box 66556St Louis, MO 63166

Official Website

Go to http://www.us.novartis.com for the US company website. You can read about the company history, patient assistance program and the products developed by Novartis on the site. If you need another global website, visit http://www.novartis.comand choose a different country. Other websites for Novartis brands/companies include:

Social Media

Novartis is an extremely social company with pages on most popular social media sites. Some of these sites allow users to communicate with the company, but you must log in to your account first, in most cases.

Customer Service Email

The email for Novartis customer service was the only piece of contact information not openly available on the contact page. We never found an email address.

Our Experience

Novartis customer service is automated. You have to press 1 if you know who you’re calling or wait for the option list. Press 1 if you are a medical professional or 2 if you are a consumer. If you press 2 you will be taken to the Patient Assistance Program even if that’s not the reason you’re calling.

We tried to call the Consumer Health number to see if that is the best number for consumers with questions. When you call press 6 to skip the list of options and connect directly with an agent.

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4 Comments on “Contact Novartis Customer Service
  1. I have used Nupercainal ointment for many years, and all of a sudden, no drugstore has it anymore.
    Could you please tell me where I can find it. Cvs or Walgreens do not have it anymore.

    Thanks and please reply.

  2. Have been using Diovan for over 30 years. GREAT PRODUCT. We are retired and have been able to use the $4.00 co-pay on Diovan. Please let me know if you are going to have any promotions in the future.

    Thank You

    John Nordstrom

  3. I have been taking Metoprolol tartrate for the past 6 years. I began having multiple side effects, including cold extremities, fatigue, low blood pressure and the medication was gradually discontinued. It as been a month since that time but the side effects continue. Do these side effects disappear over time or will I always have these symptoms? Is there a course of action that I can take to eliminate these very undesirable effects?
    Please advise, thank you.
    Robert Scarlata, M.D.

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