Contact Novartis Customer Service

Contacting Novartis Customer Service Center

In 1996 when Sandoz and Ciba-Geigy chose to merge Novartis was formed. The company’s aim is to develop products that improve health, well-being and overall life for patients and people from all walks of life. Novartis is active in pharmaceuticals, oncology, over the counter medications and research to develop new treatments and products.

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Contact Info:

Novartis is pretty good at sharing consumer contact information, including the Novartis customer service mailing address, phone number and links to Novartis company websites where additional information can be found.

Phone Contact Number

In order to speak with a Novartis customer service representative, call the Novartis phone number between 8:30 AM and 5:30 PM Monday to Friday for the pharmaceutical department or 9 AM to 6 PM for the consumer health department. The Patient Assistance program is open from 9 AM to 5 PM Monday to Friday.

  • Novartis Phone Number – Pharmaceutical: 1-888-669-6682
  • Consumer Health: 1-800-452-0051
  • Patient Assistance: 1-800-277-2254

Mailing Address

Check out these two mailing addresses for Novartis customer service. The first is for general communication and the second for the Patient Assistance Program.

Novartis CorporationCommunications Department230 Park Ave21st FloorNew York, NY 10169


Novartis Patient AssistancePO Box 66556St Louis, MO 63166

Official Website

Go to for the US company website. You can read about the company history, patient assistance program and the products developed by Novartis on the site. If you need another global website, visit http://www.novartis.comand choose a different country. Other websites for Novartis brands/companies include:

Social Media

Novartis is an extremely social company with pages on most popular social media sites. Some of these sites allow users to communicate with the company, but you must log in to your account first, in most cases.

Customer Service Email

The email for Novartis customer service was the only piece of contact information not openly available on the contact page. We never found an email address.

Our Experience

Novartis customer service is automated. You have to press 1 if you know who you’re calling or wait for the option list. Press 1 if you are a medical professional or 2 if you are a consumer. If you press 2 you will be taken to the Patient Assistance Program even if that’s not the reason you’re calling.

We tried to call the Consumer Health number to see if that is the best number for consumers with questions. When you call press 6 to skip the list of options and connect directly with an agent.

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12 Comments on “Contact Novartis Customer Service
  1. I have used Nupercainal ointment for many years, and all of a sudden, no drugstore has it anymore.
    Could you please tell me where I can find it. Cvs or Walgreens do not have it anymore.

    Thanks and please reply.

  2. do you have any other packaging for gasx?im a disabled vet,who is severely arthritic,and have difficulty opening your blister packs.i wind up yhrowing out more than I can save.please respond

  3. I have been using Diovan 160mg since the last 8 to 10 years. I did not have health insurance so I have been paying for the medicine out of pocket. Now I have health insurance but it does not cover Diovan. My last prescription for 100 tablets cost me $504.45, at the COSTCO Pharmacy, more than double the cost of my previous refill. They said price is determined by the manufacturer.

    Since this medicine has been working for me I do want to change. My concern is that if this level of price continues then I will not be able to afford it and will be forced to talk to my physician to switch to some other brand of hypertension medication.

    I will much appreciate if you can make this medication affordable for us whose Health insurance does not cover this brand name medication.

    Thank you.

  4. Have been using Diovan for over 30 years. GREAT PRODUCT. We are retired and have been able to use the $4.00 co-pay on Diovan. Please let me know if you are going to have any promotions in the future.

    Thank You

    John Nordstrom

  5. I have been taking Metoprolol tartrate for the past 6 years. I began having multiple side effects, including cold extremities, fatigue, low blood pressure and the medication was gradually discontinued. It as been a month since that time but the side effects continue. Do these side effects disappear over time or will I always have these symptoms? Is there a course of action that I can take to eliminate these very undesirable effects?
    Please advise, thank you.
    Robert Scarlata, M.D.

  6. My son has been taking Tegretol 100mg chewable tablets, BRAND NAME. Every since he was 14 years old and it is GREAT. But a couple of years ago all that changed your company no longer made it, that was the biggest mistake your company ever made. I guess no one in the the corporate office has seizures. My son has Austim very mild, he is nonverbal. I am his voice. The doctor started him with. Carbamazepine that was the biggest mistake every. The side effect are VERY BAD. My son started attacking his little nieces and nephews when they came over to the house for a visit. Then he attack me last week in the car when I was driving. I have taken my son off the medicine. I am not giving up until your company start back making the tegretol. Just trying to save my son.

  7. Hey Theraflu…are you aware of the Twitterstorm you are being tied to as sponsor of tonight’s undercover boss episode on CBS? Read comments listed under @ and #’s for the show , CBS, the mysoginist CEO of Bikinis Restaurant they featured, etc. some are tweeting about boycotting the show sponsors including Theraflu.

  8. Greetings to you, my name is Bede Ogbonna also known as BEDEX SOLE IMPEX NIG LTD. Am from Nigeria and am interested on your product(sirdalud(R)) I will like to buy it and some of your products too. Am waiting for your valuable reply.

  9. I have used the Vivelle Dot patch for many years. Now that there are generic medicines available, my insurance company won’t cover the medication as they have in the past. I have gone from paying a $20.00 co-pay for my prescription, to now paying close to $200.00.

    I am sensitive to medicines -this is the only medicine I take – and would strongly prefer to remain on Vivelle if I can. Do you foresee a reduction in your pricing now that the patent has apparently expired?
    Thank You. Marvel G.

  10. What a cheap company. I had a problem with Theraflu Nighttime and could not continue to take it. However, immediately before this I had been taking Theraflu Daytime without any problem. When I called, they had me complelete a lengthy questionnaire on the phone and then denied me a coupon so that I could replace the Nighttime with Daytime. When I insisted that I speak to a supervisor, after a lengthy hold, they agreed to send me the coupon. What a company.

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