Contact Norwegian Cruise Lines Customer Service

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Contacting Norwegian Cruise Line Customer Service Center

Norwegian Cruise line is a cruise company that sells cruise packages on the Caribbean. Cruises can be booked online or through a travel agent. You must have a US passport to travel on Norwegian cruises outside the US.

Contact Info:

Phone Contact Numbers

There are lots of phone numbers for Norwegian Cruise Lines customer service lines. Customer service agents are available to answer calls from 8 AM to 12 AM Monday to Friday and 9 AM to 9 PM Saturday and Sunday.

  • Customer Service: 1-866-234-0292
  • Gifts – Bon Voyage: 1-800-327-7030
  • Marketing – Casino: 1-877-752-9625
  • Corporate Office: 1-305-436-4000
  • Rewards Program: 1-866-234-7352
  • Documentation: 1-866-625-1166
  • Assistance with Flights: 1-800-456-7179
  • Lost and Found: 1-866-625-1164
  • Loyalty Program: 1-866-234-0292
  • Custom Flight Arrangements: 1-866-625-1163
  • Shore Trips: 1-866-625-1167
  • Travel Protection: 1-800-722-5672
  • Weddings: 1-800-392-3472

Mailing Address

Address your letters to the Norwegian Cruise Lines customer service department to:

Norwegian Cruise LinesAttn: Customer Services7665 Corporate Center DrMiami, FL 33126

Official Website

You can book cruises, read about upcoming trips and arrange for special needs situations all from the comfort of your home using the official website at http://www2.ncl.com. The site also offers quite the complex list of contact numbers, but cruises are a luxury and luxury means transparent customer service.

If you are adept with social media, contact Norwegian Cruise Lines on one of these popular sites.

Customer Service Email

With so much contact information floating around the Norwegian Cruise Lines customer service page we expected to find a bunch of email addresses or forms, but we found none. There were no email addresses or forms, so we skipped over to Facebook to connect with the customer service team. We’re asking them about room cleaning and how often carpets are steam cleaned and walls are scrubbed down. When we hear back from the Norwegian Cruise Lines customer service agent we’ll not only tell you how long it took to receive a response, we’ll show you exactly what they said.

Our Experience

Contacting the customer service department presented a challenge. The automated system was confusing, considering there are several departments with customer service agents. When we finally connected with the customer service department after approximately 5 minutes, we wanted to know how to reserve a room if we are traveling with a guest with special needs.

The agent didn’t provide much information, but gave us the following number, 1-866-584-9756 for booking reservations for customers with special needs. We feel as if the agent didn’t want to assist us in the best way possible. Did your call feel as if the customer service department was giving you the cold shoulder? Let us know in the comment section.

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15 Comments on “Contact Norwegian Cruise Lines Customer Service
  1. My wife and I booked a cruise on the Norwegian Sun with one of your vendors, “Best Price Cruises” under confirmation # 22491665. We are set to sail on May 6, 2013. They first indicated that there was a $150 dollar credit, but then said since we booked on line, it does not apply. They also said that we would get a cabin upgrade, but then indicated that the upgrade is on deck 8, GTY AFT BX. We are not happy at all.

    We are very disappointed with this location of the ship (the credit is yet another issue). We thought we would take a chance with Norwegian Cruise Lines, and spend our money with your business. Before you refer me back to your vendor, please understand this. My wife and I are “World Club Members with Cunard” and have traveled to Europe and other locations with Cunard (Gold Card Member Numbers #702223181A & 70223181B respectively). They treated us fabulously in every way.

    You got us this time, but keep in mind, that this will be our last and only cruise with Norwegian. Next time we will stay with Cunard, we thought we would take a chance on your cruise line, but it did not work out well for us.

    Respectfully,

    Roy S. Bettencourt, Sr.

    • we, a group of 17 people, cruised on the Norwegian
      Breakaway, the entertainment on the ship was a disaster,
      the show ‘Burn the Floor’ was repeated twice on 2 different
      night on stage, then the same show was performed again
      on the Manhattan restaurant dance floor, overall, we watched the same performance 7 times !
      The ship has no shows to entertainment its guests at all.
      From NY to Bermuda, there are no activities in those 2 days at sea.
      In the elevator on the ship, we overheard a lot of unpleasant comments about the lack of entertainment, and people are not coming back to this ship !

  2. I was looking around in website trying to find a way to fill out an application for work on any of your ships. If you cab send me the link to the website where i can fill out an application then please send it to my email at yahoo.com
    or just simply call me at 9176131309..

    Thanks john M

  3. We just booked a 3 day cruise to the Bahamas on your boat and it was to say the least a unpleasant experience. We talked to 3 different people and the price seem to go up every time we called all the same day in a matter of a 30 min timespan. One agent said that they would email us the quoted price that we discussed and 20 min later we called back and another agent said she cannot sent a email out with the price. So which is it? Can you send a email with the price or not? We were just ready to book this trip and the agent did not even ask us if we wanted to to purchase insurance she just added it in the price anyway without our consent when we questioned the price then she mentioned it. How many people do you do this to is the question? We also found out that they charge a fee if you request your rooms closer together which was a shock as well. I wish I would of known how you treat your customers before we booked and we have a good size group going I think we have at least 7 rooms booked in our group and might be a few more before all is said and done. We just sailed Royal Carribean 2 months before on the same type of cruise and did not have these problems maybe we should of went with them again but we wanted to try your company and it was a let down for us. Hope many of the passengers that book this cruise caught all the extras charges they add in that they dont seem to tell you unless you ask or catch it. Not a good way to do business if you want loyal customers…..

  4. We took the cruse to Hawaii at the end of June of this year. It was probably the worst cruise we have ever been on. Everytime we needed any kind of customer service we were basically shot down. We asked for direction for the spa and were told to look on the map. We asked for the handrail to be cleaned (it was so bad our arms stuck to it) and we were told we are too busy. I guess the food is not the same as old time, but why isn’t the hot dog stand open at noon instead of 2? The pool was full and there was nothing to eat. One day I wanted the special message for that day and I made an appointment. I even asked if the special in the newsletter was correct (an outstanding deal), but when I got there they couldn’t give me the same price. We went to dinner one night the the upstairs restarant and were almost seated before they decided we weren’t dressed correctly which was very embarrassing. The list goes on and on. I have gone on many ships and this truly has to be the worst. Is it just the sign of the times or what?

  5. It would be nice to hear a HUMAN VOICE when one calls; instead, we get “Push 1″, etc. This went on for 5 min. until I hung up in frustration! My comment was going to be if we are going on a cruise, we will call you. Please STOP sending brochures

  6. I have been on hold for 10 minutes trying to get an email for NCL customer service. We just returned from a cruise on the Getaway and were extremely disappointed. I am a travel agent and will not recommend this ship to my clients. I was told onboard the ship that we would receive a survey via internet—still waiting.

  7. Why does NCL charge a corking fee?? On royal Caribbean they allow 2 bottles of wine per stateroom. They charge if guest requests wine after midnight or during dinner. If it’s before midnight they don’t charge anything.

  8. To Whom It May Concern:
    *I have pictures of bloody sheets, bed bug bites and hand prints left uncleaned on the shower glass door to a new room.
    I am writing to share my experience on the Norwegian Breakaway Cruise to Bermuda. I boarded the cruise with eleven other individuals for a total of 6 rooms. Booking was completed through Costco and originally included eight individuals, however, was updated for additional individuals to attend. Because of this, some of the perks Costco were offering were no longer available. This was understood by member at booking. I would like to break it down, day-by-day, to neatly organize the events that we experience while cruising on the Breakaway.

    Sunday, 6/29/14: Day One (boarding and at sea)
    Upon check-in, I received a room number on fifth floor. Out of the total six rooms in my group, four were moved to the 11th level while one was on the 10th level and my room on the 5th floor. The main reservation number of the individual who made reservations for meals, etc. belongs to our Aunt and Uncle. Our families were located in a different boarding area and had a different boarding time because of this. Although inconvenient, it could be worse I figured. After receiving my room #5731 under my reservation and noticing the differences, I spoke to a customer service representative who advised me to speak to guest services to get the rooms altered to be closer for a family group. Immediately upon boarding the ship, I went to customer services where I did not have a good experience. I spoke to multiple guest service employees for approximately one and a half hours. In the beginning I spoke to Desmond D’Souza who informed me that no rooms were available at the time and he could not help me. He then directed me to Supervisor Mansel Demelo who informed me that the cruise was full although rooms could be purchased online. Upon informing me of this information, he walked away. I returned to an unwelcoming and rude Desmond D’Souza who did not make ant additional efforts to help until he mentioned his manager Dia Amisida who came out on the floor. He asked me to go speak to her and I was immediately dismissed by her. After returning to Desmond D’Souza again, he began to work on other things on his computer as I explained I would like to have this formally noted for guest services. He informed me that he made a note on my reservation and upon further time, he went into a different room and asked me to go to his manager’s office to discuss matters further. Upon arrival to Manager Dia Amisida, she reviewed my reservation and said the cruise is overbooked with multiple members waiting to see if a room comes available. She explained that she would write a note of my request to be closer to my family by could not guarantee anything.
    As I did not want to waste additional time, I checked into my room only to notice that it was not cleaned as the floor was not vacuumed and the shower doors had hand prints on them. I received a call from guest services saying I would be put on a list for the 11th floor if a room came available as everyone checked in on the cruise. At this time, I also asked if they could ensure my room was cleaned as I checked in to a dirty room. Beds were set for the night by house keeping, however, towel animals and chocolate was not placed in my room as it was in the five rooms of my family aboard.

    Monday, 6/30/14: Day Two (at sea)
    I woke up and noticed the shower had not drained overnight. In addition, the door was reversed and the toilet wasn’t flushing. I waited on a call to housekeeping to inform them of the issue. I returned to my room later to find that the drains were fixed and the shower door was reversed, although still with the hand prints marks that were there upon arrival. The toilet still was not working and at night I noticed brown stains on the sheets. As it was late, I decided to check the bed to ensure it was clean besides the dirty sheets and then go to bed. Beds were set for the night by house keeping, however, towel animals and chocolate was not placed in my room as it was in the five rooms of my family aboard.

    Tuesday, 7/1/14: Day Three (at sea)
    Upon awakening, I felt strange bumps on my feet, legs, shoulders, forearms and back. I looked in the mirror to see what appeared to be bed bug bites. I was concerned and decided to search the bed again to find what appeared to be bed bug cases. I tried to spend as little time as I could in my room that day to avoid any further exposure. I called housekeeping regarding changing the sheets. At the adult pool section, I noticed many children in all hot tubs and the pool, some even drinking beers and other alcoholic beverages. To me, children include those from the ages of 8 to 16. I decided not to go to the nurse due to the expensive entrance fee we were informed about if we went to see the nurse. When I returned at night, beds were set for the night by house keeping with a towel animal, but chocolate was not placed in my room as it was in the five rooms of my family aboard.

    Wednesday, 7/2/14: Day Four (arrival at Bermuda port)
    My family and I made reservations for excursions and were out for the day exploring Bermuda. While we were gone, Guest Services called at 9:30 a.m. with good news that a room on the 11th floor became available and to call back to check the room before moving out stuff in. I called Guest Services around lunch time when I got the message to ensure the room would still be available after I went night fishing from 7-11 p.m. After receiving confirmation of my viewing of the room #11417 at my return, I continued my vacation in Bermuda off the ship.
    Upon my return, I called guest services and packed my luggage to move rooms near my family. My fiancé and I first asked to view the room before moving and therefore were asked to go to Guest Services to be brought up to the room. At that time, we were brought to the room only to find other guests had it occupied. After the guest services employee returned from downstairs (guest services) and left my fiancé and myself near the now occupied room, he checked in on the individuals and then told us he would call us in our rooms and apologized. I wrote comments on the “Dear Jovo” desk in Guest Services explaining my current stay.
    That night, Guest Services Mananger Dia Amisida called to apologize that our room was given to guests that were on the fifth floor and had their room flood. She explained it was just for a night as there was a room available for them on our floor. I asked why they were not moved their originally and she could not give me an answer. She then continued to say that I was on a list to be considered for a room to available Saturday with a balcony view. At the current time of 12:30 a.m., I informed her that I already packed my luggage to move near my family and would not like to do so for one night at the end of the trip. I noticed that my sheets, although pulled back, did not have any towel animals or chocolates. Instead, I found blood on my sheets. My fiancé and I called House Keeping to get new sheets due to the blood on the current ones. In approximately fifteen minutes, housekeeping arrived and replaced the sheets twice before finding an unstained sheet to replace them with. The house keeping worker left and he returned about ten minutes later with the additional pillowcase.

    Thursday, 7/3/14: Day Five (Bermuda full day)
    The entire day was spent onshore from 9 a.m. to 2 a.m. Only one of the two NCL blue towels was returned by housekeeping.

    Friday, 7/4/14: Day Six (Bermuda, half day)
    Our last partial day in Bermuda had an earlier than planned boarding at 4:30 p.m. instead of 5:00 p.m. We arrived on the ship around 3:30 p.m. and saw a message from Guest Services regarding a room on the 13th floor being available if my fiancé and I would like to be closer to our family for the last two nights. I called and spoke to Guest Services. They ensured me the room was empty as the guest member disembarked the ship in Bermuda, therefore, I repacked my items as we waited to Guest Services to send someone to get our luggage and give us new tags. While packing, I noticed the comment sheet I had filled out was now located in my room. We had dinner reservation with our family at the French restaurant that they were credited in their Costco perks, however, we had prepaid. We wanted to be moved into the room prior to the 5:30 p.m. reservation which we were assured would be no problem. While waiting, the house keeping manager for the fifth floor came to check on the room and us as he received notice of the sheets. I explained how the event occurred days ago and also informed him of the other issues such as the dirty shower door since he was unaware. He apologized and explained that he just received note of the event although days later.
    After forty minutes, guest services had an employee come to take the luggage to our new room #13810. He had only one ID for my fiancé but not me. My fiancé and I made sure to listen to the voicemail several times to have the correct room and then wrote it down. After waiting at the room for ten minutes, I used my Norwegian app to call the Operator regarding the scenario. As she did not know why I was unable to use my key card, she said she would call me back. In several minutes, she called back to say that #13810 was not available, however #13180 was. After walking to the other side of the ship, the one keycard we had let us in where I saw our luggage. In addition, a complimentary bottle of wine was given but no wine opener so we chose not to drink it to avoid the corking fee NCL implements.
    Dinner reservations were missed and after discussing this with a different member of Guest Services for 25 minutes, she was able to get our reservations altered to the Steakhouse. It was our understanding that the $40 credit towards the French restaurant would be applied to the Steakhouse, however, we had to pay full for dinner and credit was not given to my account of any of my family members as the woman at guest services told me. During dinner, we got to speak to a member of the improvement team who wanted to hear the pros and cons of our cruise. We shared some of the things I have included in this.
    The night ended with a poor 8 minute showing for the 4th of July firework show. Beds were set for the night by house keeping, however, towel animals and chocolate was not placed in my room #13180 as it was in the five rooms of my family aboard.

    Saturday, 7/5/14: Day Seven (at sea)
    The ship was not as busy. I unfortunately was not feeling well as I had the chills, body aches and fatigue. After dinner, my fiancé stopped by Guest Services to discuss the credit for dinner. She assured us that the credit was given to our Aunt and Uncle as they were the main reservation for meals. We already knew that was not the case and they have not received the credit, however, I decided not to push the issue further as she began to ignore us and organize a group of pens.
    At night, beds were set by house keeping, however, towel animals and chocolate was not placed in my room as it was in the five rooms of my family aboard.

    Sunday, 7/6/14, Day Eight (arrival at port at 7 am for disembarkment)
    Before departing, my fiancé and I checked the room, as well as, our balance to ensure we didn’t need to see Guest Services. We did not have the appropriate forms for claiming items as our family members received in their rooms, therefore, my fiancé went to Guest Services to get them. It was not until we were in our car in New Jersey on our way home that was saw additional day service charges, as well as, a $141 charge with no descriptive. He attempted to call NCL this day, as well as, Monday 7/7/14 to determine the cause of this. His attempts were unsuccessful as he could not get through due to busy lines.

    Based on the information provided and corresponding pictures, I assume it is evident we had a less than pleasing time spent on the Norwegian Breakaway. I can see the clear differences as I have traveled other cruise lines, however, I feel bad that this is my fiancés first experience on a cruise. We both took a week off of work to encounter many hardships and rude guest service members during our vacation. Time that should have been spent enjoying our family and island adventures was wasted on room issues that should not have been an issue in the first place. I almost feel as if things started happening intentionally which I hope is not the case.

  9. I have cruised on NCL bout would never consider doing it again after the huge flap concerning the kid with cancer getting fined 100% of his trip because of his disease during the last 2 weeks before the cruise.

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