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Contact Nordstrom Customer Service

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Contacting Nordstrom Customer Service Center

Nordstrom is not your average fashion retailer. The company specializes in beauty, design and customer support. There are more than 231 store locations in the United States, but that is a relatively small number compared to other retail companies. Nordstrom also operates a bank and restaurant under the company name. You can contact Nordstrom customer service about the restaurant, but you need to visit the bank website for Nordstrom Banking to contact customer service about your account.

Contact Info:

Phone Contact Numbers

You can call any of the customer service departments for Nordstrom from 7 A.M. to 1 A.M. any day of the week. Agents are available to talk about your order or help you plan the perfect wedding look.

  • Customer Service (US): 1-888-282-6060
  • Customer Service (Canada): 1-877-794-5304
  • Customer Service (International): 1-319-846-4140
  • Beauty Stylist Help: 1-800-723-2889
  • Designer Stylist Help: 1-877-543-7463
  • Wedding Stylist Help: 1-888-300-1295
  • Credit Customer Service: 1-800-964-1800

Mailing Address

If you have a problem with Nordstrom or if you’d like to praise the company for being the best at what they do – you can contact the Nordstrom corporate office by mail.

Nordstrom Direct Inquiries
1700 7th Ave.
Ste. 300
Seattle, WA 98101

Official Website

The main page of the Nordstrom official website at http://www.shop.nordstrom.com is dedicated to the customer who wants to buy from Nordstrom, but the customer service page is only a click away. If you scroll to the bottom of the page you’ll notice the Customer Service link on the left side. You can choose the main page or one of the dedicated customer service pages from here.

Customer Service Email

Nordstrom promises to answer customer service emails within 48 hours of receipt. They warn customers that immediate resolution to a problem or issue is not available via the email contact page, so if the problem needs to be resolved soon – contact a customer service agent by phone not email. Once you choose the topic from the dropdown menu, you can send your email to customer service.

Our Experience

Nordstrom customer service is answered with an automated message, but there is no button pushing. The recording warns that the call may be recorded or monitored and then the call is either answered or placed on hold. We’ve come in contact with multiple high-end companies that don’t use the standard automated navigation to keep customers on hold longer. When our Nordstrom agent answered we asked for the email address for customer service. She said there was no email address, but offered to help us navigate to the page where the customer service form was located. She also offered to help us with our issue immediately.

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Rate your customer service experience:
Rating: 3.3/5 (4 votes cast)
Contact Nordstrom Customer Service, 3.3 out of 5 based on 4 ratings
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3 Comments on “Contact Nordstrom Customer Service
  1. I am Lisa Wu from China. I bought five bottles of Estee Lauder: ANR SYNC RECOVER 1.7 OZ from NORDSTROM (Michigan Avenue in Chicago). But it is really unbelievable that there are two bottles of ANR SYNC RECOVER empty after I returned to China. How would that happen? As a famous retailer, how can you permit your salesgirl to do that kind of thing.(To cheat Chinese traveller) Could someone of you can contact with me about this thing. I lost US$183.96 because of these two empty bottle. Please send email to me or please contact me via 0086-13761940395 to solve this issue. Thank you!

  2. I want to let you know pod my wonderfull experience atNordstrom in Natick Ma
    I went to get a pair of shoes, I was helped by Oscar an Allstar who noticed my worn out ACL shoes.I left the store with 2 pairs of shoes one of them a new pair of ACL.
    I was beside myself. This never happens to me.
    Amazing service.

    Tyia, the wonderful lady who works in Fragrance, always, always give outstanding service. I enjoy seeing her and buying parfums from her only. I admire her knowledge in fragrance and value her services.
    Thank you
    Mihaela Stoian

  3. My daughter and I went to the shoe department at Cherry Creek Mall yesterday and was very unhappy with the salesperson. As a previous employee of Nordstrom (shoe dept.) I know there expectations about customer service. With that been said, my salesperson walked around in a daze not really looking for someone to help. We sat down with our shoes with hope that he would see us or walk buy, but that wasn’t a good assumption. Finally, I went up to him with 2 pairs of shoes and he came back with ONLY 2 pair of shoes. Instead of going on, I’ll leave it that he needed a bit more training. I could have trained him! If you want to hear full details about my experience, please contact me anytime. I have a Nordstrom card and should be easy to find.

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