Contacting Nissan Customer Service Center
The Nissan automobile company offers consumer affairs, customer service and financial services to purchase a new or used vehicle. Just like most major companies, Nissan has expanded customer service to Facebook, Twitter and Google Plus – so there are a myriad of options for contacting customer service.Click here to leave a comment about your customer service experience.
If you have a problem, concern or praise for the Nissan company, you can contact the customer service team by phone, email and mail. If the communication is in regards to your financial services account, you should NEVER reveal account numbers or personal information in the communication unless you KNOW the communication is secure.
Phone Contact Numbers
- Nissan Consumer Affairs: 1-800-647-7261
- Nissan Retail Loans: 1-800-456-6622
- Nissan Lease Department: 1-800-777-7018
- EV Customer Support: 1-877-664-2738
- Nissan Commercial Services: 1-877-647-6281
- End of Lease Department: 1-800-778-4211
Nissan Consumer Affairs
P.O. Box 685003
Franklin, TN 37068-5003
Nissan General Mailing Address:
P.O. Box 660360
Dallas, TX 75266
Nissan Package Delivery:
8900 Freeport Parkway
Irving, TX 75063
Nissan’s official website is located at http://www.nissanusa.com/. Details on new models, community service models and the new electric vehicles from Nissan are all available on the site. Information on financial incentives, clearance deals and more are also easy to find. Customer service contact information is listed on the far bottom of the site in the left hand corner. You’ll notice a small link that reads Contact Nissan.
Customer Service Email
While no customer service email is listed, you can contact Nissan customer service via the Contact Us page. This contact form is interesting because it asks for your Twitter handle. We assume Nissan aims to use that handle for communication purposes, which is quite a forward-thinking option. However, not all customers will want to share that information so Nissan does not make it mandatory. We contacted Nissan customer service through the page and included our Twitter handle to see how the information is used. After sending our communication, we were given the option to print off the communication details.
Nissan North America is at the other end of the customer service phone number. Nissan is an international company, so there are divisions in multiple countries. We pressed 0 to move through the options, but we were just returned to the first option. We pressed 0 again and we were moved to the waiting queue for the next representative. After about 10 seconds the call was answered by Paula who quickly located the nearest Nissan dealer to our physical address.