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Contact Newport News Customer Service

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Contacting Newport-News Direct Customer Service Center

Contacting Newport-News Customer Service Center

Newport-News is an American fashion brand owned by parent company Spiegel. The brand is sold exclusively online as well as in the infamous Spiegel catalog. Newport-News became a household name in the late 1990’s during a period of transition for Spiegel. In 2003, Spiegel purchased the Newport-News brand and began selling the items on the official Spiegel website and in catalogs. Although Newport-News is sold on a different website, you still have the opportunity to connect with the customer service department by phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

The customer care department is available to assist customers Monday through Saturday 8am to 9pm, EST.

  • Corporate Headquarters: 1-212-986-2585
  • Customer Service (Credit Card Customers): 1-866-507-6738
  • TTY: 1-800-695-1788

Mailing Address

Spiegel Brands, Inc711 3rd Ave Fl 4New York, NY, 10017

Or

Comenity BankP.O. Box 182273Columbus, OH 43218-2273

Official Website

Customers visiting the official Newport-News website http://www.spiegel.com/newport-news/shop-by-category/view-all/index.html are redirected to Spiegel, an online fashion retailer. You have the opportunity to purchase items from the new collection, the classic collection, shoes and accessories. Customers can check the status of their existing order as well as connect with the customer service department. If you have questions relating to the website, prior to contacting the customer service department, you should read the Newport-News FAQs.

Social Media

You have the ability to connect with the customer service team through social media. When customers post questions, the average response time was less than 30 minutes.

Customer Service Email

We sent an email to the customer service department asking for information relating to the return policy and any applicable warranties on apparel. After sending our message, we received an automated response stating the customer service department would respond within 7 to 10 business days.

Our Experience

Customers must have patience in order to reach Newport-News. We called the corporate headquarters, listened to the options and made our selection. After waiting approximately three (3) minutes, the call was disconnected. We attempted to call again, with similar results. This process occurred several times with no resolution. We have to note, a company should remain connected to the customer. Newport-News does not do an exceptional job at customer service. What are your thoughts relating to the Newport-News customer service department? Take a moment and share your thoughts with us in the comments.

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