Contacting Nespresso Customer Service Center
Contacting Nespresso Customer Service Center
Nespresso is not just another coffee company; Nespresso attempts to change the way people think of the beverage. For the past quarter century, Nespresso has provided cutting-edge machines, high quality coffee blends and exceptional customer service. If you have a concern relating to products or services, reach out to the customer service department by phone, email, traditional mail or through social media.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
- Customer Service: 800-562-1465
- Fax: 800-700-8075
Mailing Address
Nespresso USA Inc.24-01 44th Road, 12th FloorLong Island City, NY 11101
In the event you are looking to purchase a Nespresso machine at a retail location, you can find the nearest store using the Nespresso Store Locator here: http://www.nespresso.com/us/en/storeLocator
Official Website
Customers visiting the official Nespresso website http://www.nespresso.com/us/en/home can view the various machines, different styles of coffee and accessories. You also have the ability to purchase Nespresso in the online shop. Customers can sign up for the Nespresso Club and have access to additional benefits, including promotions, custom online assistance and mobile alerts. If you are not a Nespresso Club member, you can find additional information relating to products and services by visiting the Online Customer Support page.
Social Media
The social media pages offer more than product information. There were several instances where customer concerns and questions were resolved by the customer service department. On average, the customer service team responded to customer concerns in less than 24 hours.
- Facebook: https://www.facebook.com/nespresso
- Twitter: https://twitter.com/Nespresso
- LinkedIn: http://www.linkedin.com/company/nestl-nespresso
- YouTube: http://www.youtube.com/user/nespresso
Customer Service Email
Customers wishing to connect with the customer service department by email, will need to utilize the customer feedback form. In order to expedited you correspondence, you will need to add personal information, but this is not required. We sent a message asking for information on care of the machines. After sending our message, we received an automated response stating a customer care agent would respond within 48 hours. We are still awaiting a response.
- Customer Service: https://www.nespresso.com/us/en/contactus
Our Experience
When we called the customer service hotline, we encountered an automated system with four (4) available options. In order to reach the customer service department, you will need to press four (4). As soon as we selected the appropriate option, the call connected to a live agent. We asked several questions relating to returning products purchased as gifts. The customer service agent explained the return process and the call ended. The overall experience was perfect. The customer service agent was helpful and professional. Did you have the same experience when you contact the Nespresso customer service team? We would love to hear from you. Take a few moments to share your thoughts with us below.
(2 votes, average: 1.00 out of 5)
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I purchased my coffee maker to collect late on Friday, I heard about the new Christmas promotion and It was Friday when i signed up to collect my coffee maker, The order date was two days as i took tow days for delivery so I was not on your books as a customer reply indicated that I would not
receive the promotion so had no option but to return this item, I was using a friends coffee maker
so had no option but to return the coffee maker, I did buy the coffee and new customer gift, Felt i could return, cannot return coffee, So went to shop for milk fort forther and now use a good coffee plunger and the result are very much as good so thank you very much for saving me over two hundred pounds extra in my Bank account in time for a lovely Christmas.
Will not be a returning customer in the now year, Makes just as good results or even better,
Have a good one,,,2013
Tried sending my letter by fax, all day Sunday. No pick up on their end. Are they even in business?
Excellent service. Patient and thorough and knowledgeable through trouble shooting. Great to be able to talk to a person to understand the problem and the solution. Thank you.
Called customer service yesterday and spoke with your CSR, Maryanne.
Wow!! was she great. Didn’t rush me, took plenty of time to resolve my issues and wouldn’t leave me until she made sure I understood how the machine and frother both work and gave me some tips on how to improve my Nespresso beverages.
This young lady is to be commended for service above and beyond the call of duty.
Color me a Nespresso advocate from now on.
Thank you for a wonderful experience.
Tom
Customer # 4938403