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Contact Nero Customer Service

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Contacting Nero Customer Service Center

At first, Nero looks like an online software company that sells third-party computer software, but Nero is the brand. The brand appears to be focused on burning multimedia, particularly Blu-ray DVDs. The main software suite offered by Nero, as of December 2012, is Nero 12.

Contact Info:

Nero customer service offers three departments for customer support – general, ordering and technical. Choose the contact information for the department designed to handle your support issue.

Phone Contact Numbers

You can call Nero customer service between 9 AM and 8 PM Monday to Friday (ET). The phone number is not toll free, so long distance charges do apply outside of the Los Angeles area.

  • General Customer Service: 1-818-956-7551

Order customer support is provided by Asknet AG, according to the Nero contact page, but no phone number is listed. There is a contact form, but you must log in to access the form.

Technical support lines are open from 7 AM to 1 AM Monday to Friday and 8 AM to 8 PM Saturday and Sunday, EST.

  • Technical Customer Service: 1-888-309-4212

Mailing Address

Letters to the customer service department can be addressed to:

Nero Inc330 N Brand BlvdSte 800Glendale, CA 91203

Official Website

Nero software is available online at http://www.nero.com. Contact information is available in two locations on the site – Support and Contact. Support is the best choice for customers who want to get in contact with Nero customer service.

The software company is also active on sites like:

Customer Service Email

We found three links to customer support pages/forms, but none are direct email addresses and one (orders) requires the visitor to log in before reaching the form. Order customer support is not provided by Nero customer service.

Our Experience

The Nero technical support line is a pay-per-use system. Customers are expected to pay $1.29 per minute and there is no guarantee a resolution will be found. The message states the agents will attempt to find a resolution. We disconnected the call after being told there was a charge involved. Customers who need technical support should visit the Support Knowledgebase to search for an answer to the problem before contacting Nero technical support. One support call to Nero customer service could cost hundreds of dollars.

As an alternative to calling Nero customer support or searching the knowledgebase, online chat is free during normal business hours. Email support is also available.

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Rate your customer service experience:
Rating: 2.3/5 (3 votes cast)
Contact Nero Customer Service, 2.3 out of 5 based on 3 ratings
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8 Comments on “Contact Nero Customer Service
  1. Nero has sunk low now. I bought Nero 10 and wanted to add it to my second machine (laptop) and Im told I would have to buy another version and pay again No thanks!!

  2. I tried to run Nero 12 just to play a video and kept coming back to a screen saying I need to buy Nero 12. When I tried to call technical support, they want to charge over a dollar a minute with no guarantee they can fix the problem.

    Are they crooks or crazy?

  3. Hello Nero Tech Support…

    I have a copy of Nero 9 which was working properly three days ago and now all of a sudden it will not open any pictures.

    I did an install and reinstall but still not working…

    Also I am unable to burn any files to a disk.

    Please help and advise as to a solution to rectify these problems.

    I have made numerous attempts to contact Nero customer service but the line is always busy…

    What is the Nero tech support email address ?

    I am very disappointed with Nero’s piss poor post sales support and the greedy nerve to charge $1.29 per minute for help !!!

    Just say NO to Nero !!!

    Thank you,

    ML
    Canada

  4. First all you people do not have a phone number so i could ask about nero 14 YOUR SERVICE SUCKS AND WHAT A DISCRACE TO CHARGE SOMEONE 1.29 A MIN AND YOUR TECH DOES NO EVEN NO THE ANSWER AND THE MIN. ADD UP SO YOU AND YOUR PRODUCT SUCKS

  5. My lapy is loaded with windows 7 ultimate. I wanted to install nero 7 essentials which is very old version (software is genuine one with proper key no). But failed to install the software fully and installation process got crashed. But in the installed programs in is machine is showing, Now I wanted to uninstall the nero7 essentiala software. My number of trails went vain. Can anyone suggest me how to uninstall this software plz.

  6. Can’t get pre sales or customer support and they don’t answer email questions. I don’t get it, I have a simple compatibility question before purchasing Nero 2014 and it seems impossible to get an answer. Too bad it use to be a good company, not so these days!

  7. All I want is the key for my product because I have had trouble with my computer and have lost everything. You were able to log onto your account but I have not been able to find this anywhere as of now. What has happened to Nero as they were so good but now are treating you lie a Government and you are not able to get what you want.

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