Contacting Nero Customer Service Center
At first, Nero looks like an online software company that sells third-party computer software, but Nero is the brand. The brand appears to be focused on burning multimedia, particularly Blu-ray DVDs. The main software suite offered by Nero, as of December 2012, is Nero 12.
Nero customer service offers three departments for customer support – general, ordering and technical. Choose the contact information for the department designed to handle your support issue.
Phone Contact Numbers
You can call Nero customer service between 9 AM and 8 PM Monday to Friday (ET). The phone number is not toll free, so long distance charges do apply outside of the Los Angeles area.
- General Customer Service: 1-818-956-7551
Order customer support is provided by Asknet AG, according to the Nero contact page, but no phone number is listed. There is a contact form, but you must log in to access the form.
Technical support lines are open from 7 AM to 1 AM Monday to Friday and 8 AM to 8 PM Saturday and Sunday, EST.
- Technical Customer Service: 1-888-309-4212
Letters to the customer service department can be addressed to:
Nero Inc330 N Brand BlvdSte 800Glendale, CA 91203
Nero software is available online at http://www.nero.com. Contact information is available in two locations on the site – Support and Contact. Support is the best choice for customers who want to get in contact with Nero customer service.
The software company is also active on sites like:
- Facebook: http://www.facebook.com/nerosoftware
- Twitter: http://twitter.com/nerosolutionshttp://twitter.com/nerosolutions
- YouTube: http://www.youtube.com/nerosolutions
Customer Service Email
We found three links to customer support pages/forms, but none are direct email addresses and one (orders) requires the visitor to log in before reaching the form. Order customer support is not provided by Nero customer service.
- General Customer Service: http://www.nero.com/enu/customer-service-form.html
- Orders Customer Service: https://shopping.nero.com/cgi-bin/pages/rnfaq
- Technical Customer Service: http://www.nero.com/enu/support-form.html
The Nero technical support line is a pay-per-use system. Customers are expected to pay $1.29 per minute and there is no guarantee a resolution will be found. The message states the agents will attempt to find a resolution. We disconnected the call after being told there was a charge involved. Customers who need technical support should visit the Support Knowledgebase to search for an answer to the problem before contacting Nero technical support. One support call to Nero customer service could cost hundreds of dollars.
As an alternative to calling Nero customer support or searching the knowledgebase, online chat is free during normal business hours. Email support is also available.