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Contact Neiman Marcus Customer Service

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Contacting Neiman Marcus Customer Service Center

Neiman Marcus is a group of fine retailers that operate stores and websites. The Neiman Marcus Group is responsible for Neiman Marcus, Bergdorf Goodman, Horchow, Cusp and Last Call. This upscale department store is in the business of earning new customers and keeping those new customers for life, so customer service is huge. Here is some important customer service contact information you may find helpful.

Contact Info:

Phone Contact Numbers

Nordstrom customer care department is open 24 hours a day, seven days a week to answer questions about online orders. If you have questions about credit services you need to contact a credit specialist not customer service.

  • Customer Service: 1-888-888-4757
  • Credit Specialist: 1-800-685-6695
  • Designers or Designer Reps: 1-800-937-9146

Mailing Address

You can feel free to contact the customer service department by mail at:

NM Customer Care
P.O. Box 650589
Dallas, TX 75265-0589

The mailing address should not be used for credit issues or for problems that require immediate assistance. When you send a letter to the customer service department you are saying time is not an issue. Many customer letters are never answered at all – so email and phone are typically the best choice if you need assistance.

Official Website

Visit http://www.neimanmarcus.com to order clothing and accessories, contact customer service, track an order or return an item from a previous order. Like all retail websites, the customer service page is openly listed, but not the main priority – which is selling more products.

Social media has become a huge part of retail and customer service. Contact Neiman Marcus on Facebook or Twitter to ask the same question you would ask a customer service agent by phone. Remember, do not share your credit card or bank account information on either social website.

Customer Service Email

You have to visit the contact us http://www.neimanmarcus.com/assistance/assistance.jsp?itemId=cat33940736 page to find the email form for customer service. Look on the right side of the page for the word Email. You need to choose a topic and then click Email Us. We clicked Other and then asked for customer service to send a print catalog. We left out the address on purpose to see how fast customer service contacted us for the additional information.

When we sent the email communication, we were given an email address: neimanmarcus@customercare.neimanmarcus.com

Our Experience

The customer care line for Neiman Marcus is amazing. As soon as the call is answered press 0. You will be placed on hold if there are no agents available –otherwise the call will be answered immediately. We waited on hold longer than we expected for such a high end business. When we called other high-end retailers our call was answered immediately, but after four minutes on hold we finally gave up and attempted the call again. We waited on hold another four minutes without reaching a customer service agent.

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Rating: 1.8/5 (9 votes cast)
Contact Neiman Marcus Customer Service, 1.8 out of 5 based on 9 ratings
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