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Contact Neiman Marcus Customer Service

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Contacting Neiman Marcus Customer Service Center

Neiman Marcus is a group of fine retailers that operate stores and websites. The Neiman Marcus Group is responsible for Neiman Marcus, Bergdorf Goodman, Horchow, Cusp and Last Call. This upscale department store is in the business of earning new customers and keeping those new customers for life, so customer service is huge. Here is some important customer service contact information you may find helpful.

Contact Info:

Phone Contact Numbers

Nordstrom customer care department is open 24 hours a day, seven days a week to answer questions about online orders. If you have questions about credit services you need to contact a credit specialist not customer service.

  • Customer Service: 1-888-888-4757
  • Credit Specialist: 1-800-685-6695
  • Designers or Designer Reps: 1-800-937-9146

Mailing Address

You can feel free to contact the customer service department by mail at:

NM Customer Care
P.O. Box 650589
Dallas, TX 75265-0589

The mailing address should not be used for credit issues or for problems that require immediate assistance. When you send a letter to the customer service department you are saying time is not an issue. Many customer letters are never answered at all – so email and phone are typically the best choice if you need assistance.

Official Website

Visit http://www.neimanmarcus.com to order clothing and accessories, contact customer service, track an order or return an item from a previous order. Like all retail websites, the customer service page is openly listed, but not the main priority – which is selling more products.

Social media has become a huge part of retail and customer service. Contact Neiman Marcus on Facebook or Twitter to ask the same question you would ask a customer service agent by phone. Remember, do not share your credit card or bank account information on either social website.

Customer Service Email

You have to visit the contact us http://www.neimanmarcus.com/assistance/assistance.jsp?itemId=cat33940736 page to find the email form for customer service. Look on the right side of the page for the word Email. You need to choose a topic and then click Email Us. We clicked Other and then asked for customer service to send a print catalog. We left out the address on purpose to see how fast customer service contacted us for the additional information.

When we sent the email communication, we were given an email address: neimanmarcus@customercare.neimanmarcus.com

Our Experience

The customer care line for Neiman Marcus is amazing. As soon as the call is answered press 0. You will be placed on hold if there are no agents available –otherwise the call will be answered immediately. We waited on hold longer than we expected for such a high end business. When we called other high-end retailers our call was answered immediately, but after four minutes on hold we finally gave up and attempted the call again. We waited on hold another four minutes without reaching a customer service agent.

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Rating: 1.8/5 (9 votes cast)
Contact Neiman Marcus Customer Service, 1.8 out of 5 based on 9 ratings
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6 Comments on “Contact Neiman Marcus Customer Service
  1. I placed an order the evening before and the item went on sale the next morning. I received the invoice but no notification that the item had shipped so I contacted them and requested a refund of $14.25 based on the price change. The refused to accomodate my request saying that is not their policy. They offered the option of trying to cancel my order but said they could not guaranty that they would be able to do so. I have now placed an additional order for the lower amount and am waiting for the purchase to post on my credit card account so I can have them hold the charge. I am astonished that such a high end company can have such poor customer service. I will just continue shopping at Nordstrom from now on.

  2. I would like to bring to your attention a very fine shopping experience that I had at your store located in the Domain in Austin, Texas on Sunday, July 6th, 2014. I was with my twelve-year old grand-daughter who wanted some cosmetic make-up. We went to the Laura Mercier counter and the sales assistant (pin 231369) was extremely helpful in counseling my grand-daughter on what she should and should not be wearing at this time. The sales-person’s knowledge and expertise and manner of presentation made it easy for my grand-daughter to understand and accept the wise counsel that was given. We were very happy with the purchase.

    Best regards,
    Maureen Mason

  3. I will NEVER shop at NM, or any NM affiliated store again. I am sick to death of dealing with you incompetent belling department. Your business practices are deceitful and your customer service is despicable.

  4. I am a long time customer of Neiman Marcus and I am very disappointed in the service I have received for a return of an item that I purchased on line. I got an e-mail stating they would not be refunding my money, as the item was more than 30 days out from the purchase date. Maybe, since it took over two weeks for me to receive. I am all for returning an item in a reasonable amount of time, but a few days over for an on-line purchase is not reasonable. I have not received the item back, so I assume they do not plan on keeping my $120 sneakers and my money, too. I just sent an e-mail regarding status and got a rude reply saying that they will send my item back to me. What have they been doing in the two weeks since they e-mailed me to report they would not be refunding my money? This is ridiculous, and definitely makes me think twice about shopping on-line with NM. THe quality is usually lacking and now the service is below acceptable. Actually, it makes me think twice about shopping NM at all.

  5. I had marvelous alterations made and received a postcard to take the survey. I could not get in through either the .com nor the website wherever I tried. So I am using this route to say that the NM at Mazza Gallerie is a great place for customers.

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