Contacting National Grid Customer Service Center
National Grid is an international energy company that serves the United States and the United Kingdom. The US website is a bit difficult to navigate as contact information is based upon location. National Grid provides energy in New York, Massachusetts, New York, New Hampshire and Rhode Island.
Phone Contact Numbers
Phone numbers for National Grid are located on the individual websites for each state served by the company. Simply scroll to the bottom of the main page of each website to view customer contact information.
- Customer support (electric): 1-800-642-4272
- Long Island Customer support (gas): 1-800-930-5003
- TDD/TTY: 1-631-755-6660
- Metro NY: 1-718-643-4050
- TDD/TTY: 1-718-237-2857
- Upstate NY: 1-800-642-4272
TDD/TTY: 1-800-642-4272 ext. 711
The official mailing address for National Grid US can be used for customer service communication. The US headquarters for National Grid is located in Syracuse, NY.
Customer Contact Center
300 Erie Blvd West
Syracuse, NY 13202-4201
If you are looking for the official website for US National Grid you can visit https://www1.nationalgridus.com. From the main page you can choose between the different state websites in the upper right-hand corner of the page. Once you’ve chosen the proper website you can log in to your account for bill payment and customer service contact.
Customer Service Email
National Grid is one of the few companies that offers a customer service email address. The email address is BSO-BayStateWest@us-ngrid.com. You can also contact National Grid using the online contact form here via the website for your local National grid energy company.
We have attempted to contact National Grid by email to assess how quickly the company responds to customer service email communication. We’ll report back how well National Grid did in our test.
After dialing the National Grid customer service phone number we were greeted with the typical automated response system. We pressed 0 three times before being transferred to a representative. When we were transferred, another automated system with a different voice came on the line again. We pressed 0 a final time before being placed on hold for the next representative. The hold time was about two minutes. The representative told us the mailing address for payments, but she reiterated several times that she could take the payment by phone.
Was your customer service representative persistent about taking your payment? We want to hear your National Grid experience.