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Contact NASA Customer Service

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Contacting NASA Customer Service Center

The National Aeronautics and Space Administration, or NASA, is the government department that controls all space travel and exploration. As a division of the US government, there is plenty of contact information shared, but the influx of communication received by NASA means your letter or email could take a long time to answer.

Contact Info:

It is important to note that NASA is a government agency and as such, all communication of a threatening manner may be met with further investigation.

Phone Contact Numbers

You can contact NASA through the Public Communications office or NASA phone number. There are no hours listed, but as this is a government office on the east coast, the hours will likely be comparable to other government offices.

  • Public Communications Office NASA: 1-202-358-0000
  • Fax: 1-202-358-4338

Mailing Address

You can address a letter to NASA to:

Public Communications OfficeNASA HeadquartersSte 5K39Washington, DC 20546

Official Website

To learn everything there is to know about space travel visit the NASA official website at http://www.nasa.gov. There are sections about current programs, kid’s games and more. There is even a large section dedicated to the history of NASA to present. If you’re interested in visiting one of the NASA locations, visit http://www.visitnasa.com/to learn how to finalize your trip.

On the VisitNASA website there is a link at the very bottom of the page to listen to NASA Radio. The radio station is called Third Rock Radio and offers listeners new rock music and news about NASA.

Customer Service Email

There is a customer service email address setup so visitors can ask NASA questions. Email contact is extremely popular so NASA warns it could take up to 15 business days to receive a response. You must include a subject in your email. If your email includes attachments, such as pictures or documents, it will not be opened.

Our Experience

When we contacted the customer service department, the operator answered immediately. Considering the majority of the information relating to NASA is available on the website, we asked, when visiting one of the various NASA facilities with large groups, should we coordinate the visit prior to arriving. The agent claimed this is not necessary, but recommended contacting the location in question. The reason being the visitor centers at times offer discounted rates for large groups.

Do you have a story relating to your customer service experience? We would love to hear it.

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