Contacting NAPA Auto Parts Customer Service Center
For close to 90 years, NAPA Auto Parts has been the premier distributor of automotive parts for millions of customers across the United States. The company began in the mid 1920’s and has grown into a cooperative, working with independently owned automotive stores as well as corporate locations. Aside from selling automotive parts, the company is also one of the official sponsors of NASCAR. Whether the questions relates to parts o service, the customer service team is ready to lend a helping hand.
Customers can contact the customer service team by traditional means, including, mail and phone. You also have the ability to connect with the customer service department by email and through social media. Aside from phone communication, you should receive a response within two business days.
Phone Contact Numbers
Between 8 AM and 5 PM Monday to Friday ET, customers can contact NAPA Auto Parts customer service.
- NAPA Auto Parts Phone Number: 1-800-538-6272
- Corporate: 1-770-956-2200
Live Chat: http://www.NAPAonline.com/contact-us.aspx
NAPA Auto Parts Attn: Customer Service2999 Circle 75 Pkwy SEAtlanta, GA 30339
When visiting the official NAPA Auto Parts website http://www.NAPAonline.com/, customers can locate equipment and tools, paints, chemicals and specialty items. Do you have a project and need online assistance? NAPA has you covered. The Know Howsection focuses on step-by-step instructions for simple car repairs.
NAPA also has the following website http://www.NAPAautocare.com/ which focuses on preventative maintenance.
At times you could face a brick wall when attempting to reach a customer service. You call could potentially be directed to the wrong department or a message unreturned. One way to receive a quick response is to connect with NAPA on the company’s social media pages.
Customer Service Email
There are several ways to connect with the customer service department by way of email. The customer service form only requires your name and email address and you then can voice your concerns relating to products or services. We sent a message asking about returning products and the warranty associated with the products. We will update you when we receive a message from NAPA Auto Parts.
- Customer Service: http://www.NAPAonline.com/contact-us.aspx
- Customer Service Direct Email: customersupport@NAPAonline.com
- RMA Request – Online Returns: customersupport@NAPAOnline.com
Place the words Obtain a Return Goods Authorization Number in the subject line.
- NAPA Auto Care: http://www.NAPAautocare.com/contact.aspx
The customer service department at NAPA Auto Parts was easy to reach. Yes we encountered the typical automated system, but instead of waiting for any length of time, we were speaking with an agent in less than 2 minutes. The agent was thorough with their answers and provided additional information with each question we presented. The overall feeling of the experience was great. We want to know if you felt the same way when you contacted the customer support team. Let us know in the comment section below.