Contact MTV Customer Service

Contacting MTV Customer Service Center

MTV is the cable television station that started a music revolution. When the station first started broadcasting musicians were just getting into the whole music video scene. As MTV became more and more popular, artists started spending more and more on videos and soon the world of music changed forever. Today, creating music videos is an art that requires huge amounts of money, directors, producers and hours spent on set, but MTV has expanded to more than music videos. The channel also funds original movies, television shows and reality TV. MTV is a Viacom company.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You will have quite a bit of trouble finding an MTV phone number, which we found interesting because some shows encourage fans to call in. You will have to call Viacom, the company that owns MTV.

  • Customer Service: 1-212-258-6000

There is a long list of press contacts available for directors and assistants associated with various shows on MTV. That list is available on the Press Contacts.

Mailing Address

MTV does not offer a mailing address, but there is an address for the Viacom company that owns MTV.

Viacom Inc. 1515 Broadway New York, NY 10036

Official Website

The official website for MTV is located at The site is laden with forum-style customer service and communication. You can sort through all MTV has to offer in terms of feedback, help and support via the links found at the bottom of the page.

You can also peruse what MTV has to offer on Facebook, Twitter and Tumblr.

Customer Service Email

You can contact Viacom by email using the contact form at, but that won’t put you in direct contact with MTV.

Our Experience

When we contacted the customer service team at MTV, we wanted to know the best way top contact the customer support division in a mobile based world. The agent explained the customer service team is available during normal business hours by phone, but a customer service agent provides assistance through social media 24/7.

So, to answer our question, customers have a better chance to connect with the customer service department on the Facebook page or the Twitter page. Overall great experience. Was your experience similar? Share your thoughts with us.

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95 Comments on “Contact MTV Customer Service
  1. Hello my name is tyeisha an I’m from south Carolina an I live with my mother n law , I’m writing you to help me find my mother n law a husband cause she pick the wrong guys, she is a preacher an she is a grandmother of 12 . She really deserve a great guy cause her boy friend now is not the rite one for her ..can you guys help…. thanks

    • There is a reason people put those commercials. It obviously is working for them so why would they take it down?? Ummmm No

  2. Hi, I have an interesting pitch for a TV series for MTV. Only one problem—I don’t know where to send it! Would MTV even except my pitch? If anyone have any answers PLEASE let me know ASAP. Thanks.

  3. How in the hell can you do a disaster date episode, “to catch a disaster date”? that is a serious issue, and you make a joke about it, wth is the world coming to?, this is an outrage, that bitch on there pretending to be 21 and then the cops come out,,,For a goddamn way to get back at a friend, that shit should be taken off the air, what is wrong with you people?

  4. Hi My names is James, and I will love to be a star. I want to be on one of your shows. How do I get in touch with a Agent. Teen wolf is one of my first choices. I am 25 years old, but I look like I am 18. I am 135 ponds,510 height,W/M brown hair, hazel eyes.

  5. I’m not sure who to contact, but you can forward this along to the appropriate person. Anytime I try to watch an episode online it says its “not currently available”. The site is consistently reliable to NOT have the episode I am trying to watch, and it’s the only network I have this problem. I would also think MTV has enough money and employees to fix this extremely nagging problem it’s had for years.

  6. I think that teen show teen mom is a freaking joke most of them can’t even take care of their the show buckwild now that is a real real show I understand why you guys put that Teen Mom show on so young girls can take care of their child.II honestly feel like y’all did buckwild wrong y’all should really consider it oh yeah and then farah that bitch turned out to be a fucking porn hoe

    • I just have an idea for a true life show … I think there should be a true life I was a teen mom now I’m raising a teenager. I had my son at 16 I I managed to finish school go to college and did a brief stint in the air force as well. I have Been through many ups and downs but my husband ( my sons father) has always been by my side we are kind of like Caitlyn and Tyler only 17 yrs later and still going strong. Being a teen mom I had to grow up quick but without any help I had to be on food stamps love on section 8 go to food pantrys the whole none I just don’t feel that the teen moms on the show are showing the real life struggles like that no offense mtv but you have greatly helped their financial situation so they never went through that it has been a long hard road and the teen yrs aren’t no picnic either so far my boy is 16 now and this past year has been nothing but trouble. The teen years are the hardest I think now that would be a show thanks for listening

  7. I fell the only thing y’all care about is money.. not that it’s any different from before, but just letting y’all know that you just lost a viewer. The amount of commercials and the buffering, which is not on my part, it’s just not worth it. Catfish and Rivals are the shows that I like to follow but I’m finished

    sincerely disappointed…

  8. Hello!
    My friend and I are huge 16 and pregnant/teen mom fans. How can we attend a reunion show? if there is going to be a reunion with the Macy, Amber, Farrah, Caitlynn, season, or the second season, how do we find out when or how to get tickets?
    Thank you,

  9. I think it’s stupid how if you have the MTV app It won’t allow you to watch shows unless you log in with your provider for the internet but they don’t provide for all so now I can’t watch on my iPad and I can’t watch on my lap top because the have all the newer episodes locked. I think MTV is a joke

  10. i think teen wolf is a amusing show but i don’t like that Allison died and the time it stats and a author thing is aaden should stay in the show he should come back

  11. Question about Allie and her muscular dystrophy. I don’t know why her mom is worried about medical bills. You don’t pay if your child has the disease. I know a couple personally that had a child with MD. MD paid for a ramp into the house, wheelchairs, all checkups. Please enlighten me on this issue.

  12. Hey some friends and I wanted to start a bad teens club where we all stay in a house together for 4 months and try to get over our negative ways with boys and girls and we wanted to know if it could be on mtv it contains gayness and inappropriate ness …

  13. I think the new announcement for ‘Batgirl’ is going to be the biggest downgrade for MTV yet. Considering the fact that it shouldn’t even be on MTV if it were actually going to be a show.
    My suggestion,.. don’t.

  14. I am very upset on how long the commercials are and not enough time on my favorite show! It is irritating! Please fix this


  16. I cannot believe that MTV stoops so low for ratings to film teen mom drama involving children in situations where the entire household is cussing and the children standing by crying…. those children should be removed from those abusive environments. It’s child abuse! They are becoming at risk children right in front of the camera. Child protective services should remove them immediately. Janelle and her mother have no business raising children in that environment. It is absolutely disgusting MTV that you not only condone that behavior but promote it!

  17. So, I make a comment about Teen mom and bring to light the fact that it’s a form of child abuse for some of the children involved….and you remove my comment because of the truth that it represents??? I will take the next step in order to get this recognized.

  18. Hello, I have a show suggestion. My good friend Molli like to mess around with a lot of men. So she likes to talk to the whole football team for fleetwood. I think it would be a good idea if you followed her around and made a reality tv show about her dating the whole football team Thank you ;*

  19. I have a great idea for MTV SINCE IT APPEARS to be dying out. I love MTV AND GREW UP WITH IT. You started with PIMP MY RIDE and it was a great success but everyone else jumped on the band wagon and now everyone is doing it. I am a genius so here is my proposal for you guys. Try PIMP MY BOAT and make kick ass boats with incredible sound systems to go out to peoples local lakes and party like there is no tomorrow. Where there is sweet boats we all tie up together and party all day and night and compare boats and sound systems with hot babes everywhere. I am working on my boat and it is all customized by me and it is looking so sweet. I painted it and redid everything on it and am putting a killer Kicker sound system in it with killer colored LED lights for night time partying. You cannot go wrong with bad ass boats and music and hot woman. From Mr Big-CC

  20. mtv i like mtv i want be a singer like snoop dogg and desire communicate witch ted chung manager to snoop dogg because beside my talent singing and i have style snoop dogg i am very fans of snoop dogg and im also learning the english to go to usa and then i want you to help me in this please i can look at youtube the bam phase video oficcial y john lions in facebook

  21. mtv i like mtv i want be a singer like snoop dogg and desire communicate witch ted chung manager to snoop dogg because beside my talent singing and i have style snoop dogg i am very fans of snoop dogg and im also learning the english to go to usa and then i want you to help me in this please i can look at youtube the bam phase video oficcial y john lions in facebook

  22. Hey MTV, I am a big fan of all the Teen Moms but I am so incredibly proud of Jenelle Evens for turning her life around the way she did… Let’s face it, the soon to be Mrs. Griffith is one hell of a mom. I think America should show her how happy we are for her by tuning into a MTV TEEN MOM 2 SPECIAL EDITION: JENELL’S WEDDING!

  23. could you stop making fun of justin bieber in your cormercialls because it’s not funny that’s bullying and if you don’t stop making fun of him I’m gonna stop watching mtv bc it’s so improfessional

  24. please do a second season of SLEDNECKS,everyone I know loves that show and if you keep going with is it will be the next jersey shore. Thank You.

  25. I think MTVs Friday the 13th promotion is disgusting. I love rediculousness and wild n out but thanks to their “I heart Satan” stunt, I will never watch either of them again. Isn’t there enough evil in this world without broadcasting it on tv?

  26. Disgusting!! Shame on you MTV. i VOMITED watching this abusive pig Bruno on Real World Skeletons being so disrespectful to a woman. Remove this from TV. Unacceptable . MTV you will do anything for ratings even keeping an out of control person around women.

  27. Not have you only ruined the original purpose of MTV you have vh1 to !!!!!!!!!!!!!!!!! M stands for music not movies or crappy reality shows! there is enough movie channels that mtv and vh1 should go back to being the youtube of reguler tv!!!!!! As long as you play movies I will continue to refuse to watch either channel if I had a choice i’d drop both off my channel selection untill you start realizing and redefining tv again will I and many of my friends start watching either channel. Many of people I talk to want the original programing back and really could care less if mtv folded. I actually wish you would I can watch movies without interuption on many channels.I like as many others do random videos… signed a by and entire family and close group of friends that hopefully sum college idiots will realize what the people want, Take a survey I guarentee I’m not the only one who feels this way. Good bye to All your channels until you finally realize what people want and become uniaque again,

  28. Yell have a pic of me n to white girls my friend tht was talking at a club n Milwauk my guy paid for the pic but at the same time the I didn’t no the picture dud was going to put the sht on fb im talking people to court about tht bs tht bs fucks up people lifes n yell talking about to air the bs we going to court thts all I got to say mt

  29. I thank that you should start asking fans for advice on new hit shows it wold probly make your ratings go through the roof.

  30. Hello my name is Bill

    I listen to rap all of the time, and I rember a song called up town on the ground. It’s a old school rap song back in the 90’s Could you please email the name of the artis on who sings it thank you.

  31. Hello! Look, I love rob dyrdek & his show “ridiculousness” as much as the next guy, but here in Ohio (yep, same state rob himself is from) it seems like that’s all that is ever on. Hour after hour, day after day, night after night, its always ridiculousness! Man, you guys seriously need to put something else on besides that. Honestly, turn on the TV at lunchtime=ridiculousness. Hours later, dinnertime=still showing ridiculousness! Its kind of, well, ridiculous (no pun intended). Like I said, Rob’s the man but air something different already!

  32. Hi there.

    I’ve followed teen mom for a while now. I’m extremely disappointed in MTV by the choice they made to bring Farrah back to the show. It’s my personal opinion that you guys got it right the first time. This show was created to bring awareness to teen pregnancy and hopefully drop those alarming high numbers- which studies over the years have concluded they have. I’d also like to believe that the teenagers watching can somewhat relate to some of these girls and learn from their mistakes.
    I’m appalled and completely disgusted by the lack of respect, gratitude and kindness Farrah has towards those around her. She treats her family(the only family she has) like they’re garbage. She’s been involved in porn and will never be considered a role model. I will no longer be watching this show and I hope you reflect on the reason she is being brought back.

  33. I am appalled at what MTV did by bringing Farrah back on Teen Mom OG.
    I understand that Amber is a convicted felon, but she was a troubled young lady who needed help. She turned her life around and deserves a 2nd chance. Farrah purposely did a porno tape for financial gain. She has no morals and values. She is also direspectful to her parents your staff and anyone she comes in contact with. I understand why Macie refused to do the show. I will no longer watch Teen Mom OG until Farrah is gone. There has to be consequences for doing porn. MTV is sending out a message that it is okay. Get Macie back and throw Farrah out.

  34. I think it is absolutely ridiculous that it is nearly impossible to see episodes that I have missed, reruns are almost never aired for any show OTHER than ridiculousness, and you can’t watch them online…

  35. i am so disgusted im watching parent trap and and can’t beleave im watching 30 commercials are you kidding me a old movie 30 commercials thats unheard of i will dalete that channel 30 that really sucks

  36. Hi,I am a big fan of teen mum I am absolutely disgusted that you would allow Farrah Abraham back onto the show you are showing to young girls that it’s ok and how glamorizing it is especially the scenes when she is flown to Las Vegas this girl should not be on this show I am so dissaponted with MTV this show should be following around a porn actress you can see her movie for free o the Internet it is absolutely discusting you are just showing young girls it is ok and I have seen her interviews and she has bad mouthed MTV and said you didn’t pay a lot she is fame hungry you should let her do it some where else I really hope you can really take this letter seriously it bothers me that my young niece watches this show she is well aware Farrah is a stripper as she has asked questions we didn’t tell her about the porn because all we need is for he to think its ok to have sex for money and to be famous we had to tell her something when she was dressed slutty in Las Vegas so we told her she dances naked at a gentlemens club my niece is 12 and looks up to these girls who show a message that it is a struggle to be a teen mom but Farrah has a wardrobe full of clothes all this plastic surgery you compare it to what Amber did and it is completely different Amber had a drug problem which she showed that you go to jail it was not glamori


  38. Hello.
    I am Iranian filmmaker.I am a university graduate music.I do research in the field of underground music in Iran.Underground music is forbidden in Iran.And severely repressive government.
    Underground music composers imprisoned in Iran.Rock musicians imprisoned and prosecuted.I’ve made a film about this unfortunate situation.Full HD format.The film includes interviews with the best composers and musicians of underground music in Iran.The film includes performances and the daily lives of composers and musicians of underground music in Iran.
    The documentary, produced and directed by me, and it took just two years to build.The film with the 5D Mark 3 and black magic 4K cameras have been filming.The film documenting the plight of underground music in Iran portrays uncensored.I was imprisoned for making the film ,
    And again my life was in danger.
    If you wish to receive this documentary I’m happy to send it.
    With respect to you

  39. Commercials should be age appropriate to your target audience for the program currently airing. Knives and axes sticking out of people with lots of blood during the parent trap. Really?! Watching with my children I can only turn the channel so fast. Learned my lesson though. Irresponsible programming… I guess I should be used to it, but just disappointed…. again.

  40. i have an idea for a show. The idea is people in jail with mental illness. I am living this nightmare with my son that is in jail and he has a mental illness. This puts a lot of stress on the family. There are many people suffering from mental illness and the mental health systems suck. Jail is for bad people not not bent ally I’ll people. Just an idea.

  41. Please remove the scream commercial!!! That show should be aired on showtime with dexter not on regular cable where chidren can see…

  42. Personally I would like to comment about the Teen Mom Farrah issue. I don’t know how to bring her back is a positive thing she is a lier first of all she clearly knew she was making a porn movie. Then her nasty attitude towards her parents and people in general is horrible she clearly feels she is above God even. I do respect all the other Teen Moms and show but for real get rid of her I will not let my Daughter watch her.

  43. Hi Im ally im trying to get a hold of someone bc I was a teen mom and now I have 2 kids so I wanted to no maybe to start a show like then and now kinda thing raising kids as a single mom please contact me back through my email thanks!

  44. you guys really need to update the work on your website.its extremely hard to steam a video because of all the ads on the site. This is the only way I catch up on my shows and if this doesn’t get fixed I will just refuse to continue to watch MTV because of their lack of acknowledgement to fix such issues

  45. Can you please do something about posting spoilers from popular TV shows? Or at least include some indication that there’s a spoiler within the article or post… It’s very inconvienent and rude to everyone that hasn’t seen the latest episode.

  46. I was on a show on MTV in 2003 . I had it taped but recently it got ruined . Can someone please tell me how to find old spring break shows ? I tried google etc . Any info would be appreciated

  47. In response to your stupid show about kids crying over white Privilege. Racial equality started in the 1960 with integration, and all my working years Blacks had the Privilege by Affirmative Action. I work with Blacks who would do almost nothing and because of Affirmative action nothing was done to them. So MTV, I am white and I have busted my ass working for the little I have today. And other than the Black Privilege of Affirmative Action , the only other privilege belongs to the government, the filthy rich, and the evil Black activities like Sharpton and Jackson. All White People should boycott MTV for their Racist White Bashing.


  49. Are you trying to destroy teens? Why would you put on a show to make kids think they are racists? How many kids are you going to completely destroy and push to suicide before taking this lower than evil off the air? Why would you want to make one race seem bad? All races can accomplish great things. All races can provide for their families, create their own businesses, work for what ever company they want, go up the corporate ladder, earn a college degree. So why would you make one race feel bad because of the color of their skin. This makes me think you are more racists, more divisive and more destructive than anyone could ever imagine. This is Brain washing of its worse kind. Did you take lessons from Al Qaeda or ISIL? Only a person that purposely goes to offend others would do a show so evil as this. Really people. Think of the REAL HARM this will do. Who ever thought this type of show would be good should be fired permanently from the air. If this show is not taken off of the air soon, I hope every American parent sues you.

  50. Last night in Syracuse New York we watched “One Bad Choice” and have to admit that this was so true and loved- I am so proud and glad to see that MTV is exposing truth to your young viewers and by the detailed story expressing the ultimate hurt and consequences that lie in wait and may end up “having to be walked out”. Heartbreaking; but reality truly represented and that is what MTV has stood for! Thank you thank you thank you! Keep this show on loud blast- I know this is Making a Difference-because it is here- Loved it! Sincerely- Priscilla Allen

  51. White people put your company where it is today and you have the stupidity to promote a show about the shame of white people. I am not ashamed of my race. Other races get first choice at the best colleges and careers due to afffirmative action and yet, they would rather get on the welfare train, roam the streets, riot, join gangs, sell drugs, and shoot each other. MTV will be blocked in my household. I will boycott any company that advertises on your network.

  52. Mtv is running a show that is blatantly racist. Its called white people and attempts to shame caucasians because if skin color. Im calling for a boycott. Racism is alive and well at mtv.

  53. I think the mtv show the real world needs new casting team if they would pick better cast members they show would be more interesting for people to watch.bring better ratings I know someone who was perfect for the show but didn’t make it

  54. MTV… I have enjoyed your programming for a rather long time and i currently viewed your promotion for the scream tv show… Please dont air that show. I feel that scream is a movie that deserves to be left alone. You have many good tv shows, and im sure you guys have better ideas than to recreate a classic movie into a tv show.

    Brannon Clark

  55. There have been many different commercials between MTV series, but one stands out shamefully – the one with Miley Cyrus in a half leotard and nipple patches. This commercial isn’t artful, it is actually disgusting and degrading like she’s a big joke. I hope one day she learns the path she should be on is one with dignity and decorum, as currently she’s just trashy and MTV should be holding their artists to a higher standard.

  56. I love MTV and always have ever since it has been on. Saying this I watch a lot of shows and almost every commercial is that nasty human Miley Cyrus I hope I’m spelling that right. Please stop throwing her disgusting behavior in my face or I’m not going to be able watch anymore. She makes me that sick. I know I’m one person, please don’t make me stop watching, yuck

  57. Please stop showing the Miley Cyrus commercials for the Video Music Awards — she’s disgusting and I can’t stand looking at her!

  58. I really just wanna watch awkward and teen wolf from the begging so bad can you please tell me how I can watch it. It’s not even on Netflix or your website!! Please!!!

  59. I think yall need to take Miley Cyrus off all the commercials being half naked it is nasty nobody wants to see that! I have heard alottt of people saying they want that off. It makes me not even want to watch mtv anymore because I don’t want to see someone half naked and being stupid on there “riding a cat”

  60. okay first off I cannot understand why in the hell you guys would put Miley Cyrus on here with barely any clothes on to begin with knowing that kids watch this. it is sick and it is disgusting Miley Cyrus I don’t mind being on TV but her half naked with titty tassles is absurd.

  61. Dear MTV my name is Brian Chenault I have autism I want to say y’all are great music company and you’ll do wonderful job with all music artist I need a favor I wanted to say Schoolboy Q is a very very great rapper and his music is very well also Schoolboy Q is a very great dad to her daughter he’s a very nice man and very polite and I love him a lot never I have a chance to write his letter y’all one mind making sure you get it would you if you can I appreciate it have a great day

  62. Hi, I am wondering why it is that my family, that includs a young child, is watching a sensored movie on your station and a commercial comes on with Miley Cyrus saying “mother f$&cker?” I left this comment on your fb page, but actually spelled it out, and it was deleted. So another question is why is it ok to broadcast this on regular television and not have on your page for reviewers to read?

  63. What happened to mtv ? When I was growing up I could watch it. These VMA shows now are so nasty and full of nudity (every woman looks like their dress is on backwards ). This has become pure trash including the filth Miley Cyrus brings before our youth. I can’t watch this anymore. I am embarrassed for what our youth is looking at. This entertainment is leading everyone right into the very pit of hell !!

  64. I could not find another way to email you. I am DISGUSTED by your commercial White Squad. You are disgusting for putting down white people to promote African american “injustices”! You are make me sick. Why bring color into something that has nothing to do with color? Why because it benefits YOU to act anti white when most of what is seen on your channel in the form of music is by African Americans. I am not racist…you made yourself seem racist and you should be ashamed. Would you ever put that commercial on the other way around..? Never…its more “PC” to blame white people for the racism in this world today..NEWSFLASH…African american, oriental, Indian…they all have people in their culture who are racist. Stop blaming white people in a whole for black issues. I have been a victim of racism by an African american. Stop causing problems. You sicken me and you are sell outs for the mighty dollar…Pigs!

  65. About last nights VMAs, you should be ashamed at what you allowed to be aired to the world. Your target audience is TEENS! Have you forgotten that? I think you should be using your network to encourage kids not to do drugs. Miley was way over the top, I cant even count how many times she talked about drug use like its this glamorous thing. And you guys promoted it. Please, teens are our future and they look up to these stars. Please be just a little more censored in the future. It was just complete filth the whole show. I watched it as a teen, and if it was this bad back then my mom probably would have had a heart attack. Have atleast some morals.

  66. Kanya speech last night was not something for TV viewers . That he admits smoking weed before the event to take the edge off ! This is not a message for kids or anyone to hear . What kind of Dad is he to use drugs. Please get him to take responsibility for his actions. I will not watch your show again unless the messages change !!! I hope he’s not serious about running for President. This is degrading !!

  67. The show had a host and award winner that exhibited ” NO CLASS”. MTV you could do better. I would not let my teenage girls watch this.

  68. I watched your VMAS 2015 show. I just want to know what was up with that anti-white racist skit about finding an apartment about? It came out of nowhere and had no place in the show. It was like Mtv just HAD to make some kind of anti-white racist comment! I would also like to know who made that skit and put it out there? They need to come forward, so they can be looked at for exactly what they are! RACIST PIGS! Mtv has been putting out a lot of anti-white racist garbage and lies lately. Like your White People show. Mtv better check itself before it wrecks itself!!

  69. Sunday at 11am Watching the dark knight on Mtv what a joke you people are you had 24 commercials in a row for a total 10 min! A 2 1/2 movie dragged out to 4 hours and 1 1/2 of commercials mtv kiss my ass

  70. Hello MTV!! I`ve been watching you guys for ever!! Sincen 1986..Lol.. I was wondering if you guys had any MTV STICKERS you can send me?? That would be AWESOME!! Thank You…

  71. Hell MTV!! I`ve been watching you guys for days!! Since 1986..Lol.. I was wondering if you guys had any MTV STICKERS you can send me?? That would be AWESOME!! Thank You…

  72. Why isn’t Charter Spectrum a Tv Provider listed so I can watch teen mom 2 ?? I called Customer service they didn’t help me what’s so Ever !! The Rep” was Very impolite.

  73. Killuminati

    stop brain washing our generation. Showing your butt and boobs is not right. Im also disgusted as to how far “twerking” has gone. This must STOP.

  74. Please stop showing inappropriate videos on the show ridiculousness. I really dislike when videos about people throwing up or people acting sexually wierd with objects….

  75. I tried to watch 5 different shows on MTV today. The CC did not work on any of them. You have a problem with hard of hearing people? or you just don’t give a crap?

  76. Has anyone figured out how to get the Mtv xbox 360 app to activate? The computer shows success but the mtv app never activates

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