Contacting Mt. Wheeler Power Customer Service Center

Contacting Mt. Wheeler Power Customer Service Center

Mt. Wheeler Power is a cooperative providing electrical service to more than 12,000 customers in Utah and Nevada. The company operates on Seven Principles of Success:

• Membership Benefits
• Member Control
• Economic Participation
• Independence and Autonomy
• Information, Training and Education
• Cooperation
• Community Service

The Seven Principles allow customers to benefit from the products and services. When there is a concern, you can connect with the customer service department by phone, email, traditional mail and through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Customer Service: 1-800-977-6937
• Corporate Office: 1-775-289-8981
• Internet Concerns: 1-888-211-5195

Mailing Address

Customers can either send communications to the below addresses or visit the customer service department in person. The main offices operate on winter and summer schedules. The winter months are November to April and the summer months are May to October. The Ely office is open during winter months Monday through Friday, 7:30am to 4pm. During the summer months, the office is open Monday through Thursday, 7:30am to 6pm.

Mt. Wheeler Power Ely OfficeP.O. Box 1510001600 Great Basin BoulevardEly, NV 89315

Or

The Eureka office is open during the winter months Monday through Friday 7:30am to 11:30am. During the summer months, the office is open Monday through Thursday, 7:30am to 2pm.

Mt. Wheeler Power Eureka OfficeP.O. Box 346790 South MonroeEureka, NV 89316

Official Website

The official Mt. Wheeler Power website http://www.mwpower.net/ features a member portal, a resource page detailing what the company does in the community and information relating to green initiatives. There is a separate page for the customer service department.

Social Media

The social media pages are relatively active. There were open lines of communication between customers and customer service. The average response time was less than two (2) hours.

• Facebook: https://www.facebook.com/Mt.WheelerPower
• YouTube: https://www.youtube.com/user/Mt.WheelerPower/videos

Customer Service Email

There is no customer feedback form or an email system to send messages to the customer service department. The only “email” form we noticed was one to send relating to problems with the actual website. We sent a message asking if Mt. Wheeler Power had a dedicated customer email form or a feedback form to address general questions and concerns.

• Internet Problems: http://www.mwpower.net/content/internet-service-troubleshooting-form

Our Experience

Calling Mt. Wheeler Power was quite an experience. We called the customer service hotline and connected with a live agent in less than 60 seconds. The agent was pleasant and rather helpful. We voiced several concerns relating to transferring service and the applicable fees. Instead of just directing us to the website, the agent answered our question as if we were the only customer. It was definitely a pleasure speaking with the customer service team. What was your experience contacting the customer service team at Mt Wheeler Power?