Contact Motel 6 Customer Service

Contacting Motel 6 Customer Service Center

Motel 6 is a motel chain with locations in 20 states as of December 2012. The motel is known for low rates and pet-friendly accommodations. David Fowler, a marketing advertiser, is the one responsible for Tom Bodett meeting Motel 6. Tom Bodett has been the voice behind Motel 6 for as long as anyone can remember. Bodett is a published author and regular contributor to websites like CarTalk and National Public Radio.

to leave a comment about your customer service experience.

Contact Info:

Website visitors will notice a phone number and some other small bits of contact information on all of the website pages, but this information is for reserving a room, not general customer service. The contact page is listed as a link at the very bottom of the page.

Phone Contact Number

The Motel 6 customer service department, also known as the guest relations department, is open from 9 AM to 10 PM daily. Guest relation agents are available to talk with clients about issues with recent stays or questions about upcoming stays.

  • Motel 6 Phone Number: 1-800-557-3435

Internet customer service is open from 8 AM to 8 PM Monday to Friday and 12 PM to 6 PM Saturday.

  • Internet Help: 1-888-203-9954

Mailing Address

We found the mailing address for Motel 6 customer service listed on the reservations page, which was a little confusing as we thought it should be on the guest relations or other customer service page.

G6 Hospitality LLCGuest Relations PO Box 326Worthington, OH 43085

Official Website

Located at is the website for Motel 6. You’ll notice right away that you can start the reservation process on the front page by searching for a room at your destination.

Social Media

You can find Motel 6 on social media site like Facebook and Twitter. Connect for updates and news or just to have an alternative means of contacting the Motel 6 customer service department.

Customer Service Email

There are a couple customer service pages on the Motel 6 website – each with a different email form. We’ve listed the consumer email forms so you can choose the best department to contact.

Our Experience

We were pleased with the customer support team at Motel 6. We called and encountered the automated system. The good part was when we connected with a live agent in less than 2 minutes. When the customer service agent answered the call, we asked for information relating to canceling reservations and making reservations for large groups. The agent took the time to answer each question in a professional manner. We like the way the agent treated us as if we were the only customer. Did you have a similar experience? Comment below.

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Rating: 1.6/5 (11 votes cast)
Contact Motel 6 Customer Service, 1.6 out of 5 based on 11 ratings
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52 Comments on “Contact Motel 6 Customer Service
  1. Stayed at your property 2281 Camp Jordan Pkwy East Ridge TN. Denny Siagl was most helpful during our stay. We were
    there for the GWRRA rally this past weekend and lent us a hose so that we could wash our bikes and gave us helpful info about places to eat.


  2. I love motel 6 but the location in Irving, Tx off of 114 & heathrow make customers feel uncomfortable.I understand they deal with a variety of customers due to the location(dfw airport) but its still about customer service. There is still a way to talk to a guest. I did speak with customer service and Kathy was helpful with dealing with Ericka. Ericka is rude and does not know how to communicate properly.

  3. We had a most unpleasant experience at the motel 6 in Kansas City. The first room we were offered was not ready to be occupied, then they offered a room that had low water pressure which we turned down. It was quite cold outside-about 20 degrees and the room we were given had no head on so we were forced to sleep in our sweatshirts and sweats. It took about 4 or 5 hours for the room to warm up. I would never stay there again!

  4. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  5. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  6. We recently stayed in Motel 6 in Findley Ohio. I would be ashamed to put my sign out in front of this motel. It had clean sheets but that is all I can say for it. It was filthy from the front door all the way through. It was late and we needed to stop or we would never have been in there. We had to ask for towels and when they brought them, one had a huge stain and a hole it the middle. Had to ask for the remote and a sweaty guy came in the room with it and set it up. When we left the next morning very early, there was a stone stuck in the door to keep it open. So much for security. You won’t have to “Leave the light on” for us any more. We will not be doing Motel 6 again.

  7. Motel 6 on Pawleys Island, SC #4653 needs to be inspected by the public health department, especially the rooms at the back of the motel not facing the pool area. It is not only dirty it is unsecured and unsafe for guests and staff.

  8. Hello,
    I would like to express my appreciation to Motel 6 and their employees. I believe it was Thursday 06/05/14 I had talked to a person on the telephone and I thought I had maDE reservations at a Motel 6 in East Peoria,IL. for 06/06/14, but when I arrived at the East Peoria Motel 6, the receptionist had infromed me that my reservations was made for the correct night only at Troy,IL.
    I do not even know where Troy,IL. is but the Very Nice lady had me me a reservation at a Motel 6. And the reception I had recieved was amazing. Everybody at Motel 6 were Very Polite and Helpful. I will certainly plan on visiting this chain of Motel,s again in the future.
    Once again Thank You.

  9. Very poor customer service, my room had no remote for TV, the show curtain rod was broken,hanging upside down, there was a 4″ X 4″ hole in the wall in the tub. The a/c kept me awake all night because it sounded like a train going down the tracks. When I talked to the office, they were unwilling to help remedy any of the problems. I will never stay at a Motel 6 again and I will insure everyone I know about my miserable stay at Motel6.

  10. Do not stay at motel 6lake havasu. Ants everything where. They stole my new swim suit. They room was $80.00 a might for that price I could have stayed somewhere descent. I will never stay in another motel 6 thanks to this horrible experience. I do hope corporate does something about this motel

  11. I called Guest Relations to ask why I was charged twice for a stay in Wells, NV. I dialed the number and listened to the automatic greeting then proceeded to wait for half an hour time with nothing but silence on the other end. Am I on hold?

    Still waiting…

  12. We went on vacation to Fla from Ogden Utah last spring we also went to Indiana and Minnesota before returning home we had booked all our stops through your web site stayed two nights and canceled the rest it was really bad a fight which ended up in the parking lot with police out side our room. also a shooting at a restaurant next door at the next stop the police were looking for the person in the room next to ours. We had enough went in and canceled the rest of the reservations in the morning. your motels are terrible bath room products had non thank goodness the still serve toilet paper. we had plans to use you for at least 2 weeks of nights. Sorry we wont be stopping just because you have your light on.very disappointed.

  13. sad to have to give you such a bad report due to being senior’s and living on social security and having used motel 6 in the past we felt this would be a good way for us to be able to go see family and loved ones back east. we will not be able to travel to see them as often due what other motels are charging. We did not feel safe and our sleep was interrupted. Thank you for reading what I felt was a disaster experience. Sue

  14. i am a employee at motel 6 pittsburgh property #4806, almost a month ago i stayed in camp springs md property #4723 ,it was the worst experience they were rude, room was a mess, asked for toilet paper they refused to give me some, i called guest relations, i was supposed to get a gift certificate but i never recieved it, i never felt so uncomfortable in my life, customer service sucks, and as a employee , i can only imagine how other guest feels

  15. Hello I’m staying at motel 6 many Annapolis airport mall of America #1106
    I’ve been severely beaten by big books I woke up this morning and it was blood on my sheets I went to the restroom and I have bite marks on my back in between my legs and my arms and on my neck. I spoke with the general manager Donald Eilts he was extremely insensitive about my issue I would appreciate it if someone would give me a call or contact me as soon as possible

  16. I loved my stay at Motel 6 , everyone is so helpful and they will go the extra mile to help in any way .
    I would like to recommend and thank , Jannet, Falicia & Stanley they will give you the customer service you need !!! Thank Guys :)

  17. I and many family and friends have stayed in multiple motel 6 located in many locations and had great service and rooms. However this is never the case in Branson Mo. The complete opposite. The service is rude and unaccommodating. The rooms are dirty and the hotel refuses to do anything accept empty the trash and make the bed and give clean towels no matter how long the stay. They will not provide shampoo packs, Kleenex, iron, ironing board, nothing. You get beds and a tv and a bathroom.
    I will be using your motel but never again in Branson and I will recommend others stay elsewhere while staying in Branson.

  18. On each visit to Motel 6, I have run into the same situation with the internet. Why is it that everyone else, even McDonald’s has free WIFI except the Motel 6 at 5704 Williamsburg Rd in Sandston,VA. This is such a disappointment. Why have the Motel 6 facilities degenerated so badly.There was a time when these rooms were always clean and the staff was professional. This motel should be closed. The clientele there are less than desirable and we did not feel safe. And then you want us to pay for WIFI!!!???

  19. And the clerk who was on duty on Thursday, Mar. 26th when we checked in that evening was the biggest jerk. When we asked if we could have rooms on the first floor he was most unpleasant to us and even said that he didn’t have any. I said if I walk around the first floor, I won’t find any empty rooms? He then said, some of them don’t have beds in them. I then asked him if he was planning to rent us one of those???

  20. March 31 2015 in Beaumont texas we stayed at tudio 6. Thrre were bgs squished on the walls and the room wasn’t clean. Bugs were so bad that we culdnt leave our dogs fod out. And it was $80 for the privilege

  21. a misconduct was put in my backeground for a mounth to hat I did not stay at the motel 6 in Arlington hts Illinois from feb 28 – march 1st and I jamesetta was unable to stay in enemy hotel6 every hotel 6 yet I could not pay for a room in that hotel because of a lie told in my name … I can and will fax over bank statements to show I was not in motel in march 2014 copies of my motel6 payment please check my notes with your system a letter say that motel 6 was wrong in the disorderly conduct would help me with clearing my name for a job this lie came right along with a search for a job I do need so the clearing of my name is needed thank you.

  22. LOVE…”Motel 6″. Each one is unique. My brother in-laws and myself took a road trip, we drove around this great country….from New York to Los Angles and back… America is beautiful…and we did it, staying ONlY at Motel 6.
    Thank to gps, google etc. we could find any motel 6 and check on reviews…. some good some bad, All we needed was a place to sleep and a hot shower. But we got more..the free coffee…friendly staff. The person working the front desk in one of the motels out west, Rigo was extremely helpful. In Denver, Eric found us a room…In Las Vegas we had a poolside room, with an outside table and chairs…and it was on the Strip….it had excellent security and staff…need I say more..YES..and by the way these are not complaints, just statements.. we had some problems, ie. we had to fiddle with the shower valve to find the right spot and old tv’s but we had clean towels, besides it is a great value, especially for the retired and a 10 per cent discount helps the budget and at $50 -$65…it is the best deal in town. Love Motel 6.
    And thanks for leaving the light on..

  23. I was very disappointed to hear about your new policy of giving your guest list to the police Department. I don’t plan to ever stay at any of your facilities in the future, and plan inform members of my church congregation of what you are doing.

    Simon Kearney

  24. Im staying at #1126 motdl 6 Houston Tx77025. This second gime ihave had a horrible dtay. Iwilk nnever stay again. Rooms and hotel area it’s self horrible. Bums , prostitution, cigarette burns on comforter. Floors not mopped. Tv , cable not working. Ac noisy, electrical box for ac oht if wall. staff just says they will make a note. I will never stsy here again. Very disappointed and sad I paiid fo two evenings. Never again. Whole hitel needs to be redone, and cleaned up everywhere.

  25. Stayed at your Motel 6 location in Greenville Tx on 5/1/15 for 1 night. Have complained about this problem in the past about your bathroom vents needing cleaning.
    Went to take a shower and the vent smelt of smoke. We were supposed to have a non-smoking room. We assumed that the bathroom was also. Not. I have a lung condition and my wife has allergies. One more thing, you need to clean for bugs. Server times I have written about bugs, well my wife has a bug bite the size of a dime on her arm. We are treating it at this time and hopefully it will get better. We use this motel during marching season to stay overnight from football games and marching contest. Guess we may have to try staying at another in the fall.

  26. I recently stayed in Silver City, NM. I liked the room, and the location I was in, as handicapped, I needed to be close to parking lot. My only real complaint would be that, whoever installed the TV service there, really wasn’t thinking clearly. I settled down in evening to relax and watch some shows. I find that NBC is the only major network on the TV. There is no ABC or CBS! Of course, what I had wanted to watch was ABC. With literally nothing else on (a Sunday night), I was just out of luck. Who would use up FIVE channels for Spanish-speaking networks, to leave OUT the major ones? Most travelers aren’t Spanish-speaking . . . I couldn’t believe such an oversight, and I’ve never seen this elsewhere in a major USA motel chain business.

  27. we were tired and stopped at your hotel 6 at 2440 lucky lane in flagstaff the only rooms were on the 4th floor with my copd i had problems breathing doug the night man went out of his way to contact a motel 6 down the street and got a 1st floor room thanks to Doug motel will be our 1st choice at motel 6

  28. Sunday May 10th 2015 to calebrate my wifes birthday we checked into your Motel 6 in Southington Ct. A week and a half pior to this we had made a reservation and securied it with a credit card. Upon arrival the desk clerk had not record of the reservation. therfore my mewly remodeled room with 2 full beds a fridg and all spiffy was not available. the room we got had the most uncomfortable bed i have ever used in your chain and there have been many.the bathroom had a toilet designed for a midget and the tub had no protection against slipping.I can tell you that at that evenings dinner i sang the praises of how wonderful Motel 6 WAS. Never ever will i make this mistake of recomending Motel 6 again.We will never stay in your chain again. Should we wish to contact me use my email address. SOME BIRTHDAY!!!!

  29. I strayed at this motel 6 in Niagara several times the staff was wonderful, the rooms were very clean. This is my second complaint about the doors. I was in room 421 and every time someone opens their door, it make a loud bang. My door also made the same noise. I don’t know how people sleep but it wasn’t a restful weekend for me. I hope this problem gets fixed because I like staying there. ( it’s close to everything )

  30. On 5 May I stopped in Florence Ky at Motel 6 #0496 7937 Dream Street.
    I was assigned room 117. If I wasn’t exhausted from a long day on the road I would have immediately left.
    The room was filthy, bathroom floor was caked with filth, the carpet was stain and filthy. The bed linen was clean, however didn’t undress or remove my shoes because would have to walk on the filthy floors.
    Didn’t ask for another room because of the attention payed to the cleanness of the rest on the motel area. The outcome would have no different with any other room.
    You can’t hire the blind to run

  31. I regularly stay twice a week at the Motel 6 in Elk Grove, Chicago,Ill. It is a good hotel to stay at, however, ever since the new owner bought the locale from Travelodge, he decided to take away shampoo, conditioner, body lotion and tissue paper from the rooms. This is ackward for a hotel or motel chain and I find it to be a very cheap attitude for a chain of your stature! Is this the standard procedure for your organization? If it is, it leaves a lot to be desired! Additionally, no points are accumulated for each stay.

  32. i recently stayed at a motel 6 in miles city, MT #4320. ive never stayed in a motel that you had to pay for your soap, shampoo, or didn’t even get a cup to rinse your toothpaste. there was only half a roll of toilet paper and no extra roll of toilet paper, thank goodness it was only me. are you kidding me? pay extra for your shampoo and soap that should have been included for the $60 that I paid for the room. not to mention the stained bedspreads- wow what a site…and did I mention I wanted a non smoking room? the room smelled like smokers paradise. the tv channels were no so great too and half way through the night the motel lost power and everything had to be reset in order for the tv to work again. oh well lesson learned. just beware if your ever traveling through MT and you want to stay at the Motel 6 in miles city, MT… you have been warned!

  33. I have been staying at Motel6 annually for a number of years. Primarily because they are pet friendly and competitively priced.
    On 6/1 I stayed at your location in Pecos, TX (4182). This is the most I have ever paid for a room but I did not hesitate in making the reservation as I traveled for the reasons stated.
    I was very disappointed in the physical condition of the room but it was late so I dealt with it. I have some pictures if that interest you.

    Thank you

  34. I have a complaint with pictures from my last stay at your hotel#1148,but your site does not give me a place to do so. Please send me your email address so I may register my complaint.
    Thank you

  35. I am staying at San Luis Obispo North.I made a 3 day reservation and they only have me down for one daY. I showed them the confirmation e mail And it was a waste of time. I have to check out in the am to recheck in for the other 2 days. I will get 4 hours of sleep because I have plans in the morning and they couldn’t do it to night. Worst experience ever.

  36. I previously left a bad review. I don’t think it was the clerk’s fault he was great. I think there was a glitch with their system.The motel was nice they just ne ed D to fix the glitch. Thanks

  37. I stayed at the location in San Antonio, Tx on 1604 and Bandera. I accidently created 2 reservations and was charged for both! We stayed with them 1 night and I looked at my bank transactions and noticed the 2 charges. I called to see if this could be removed as we did stay with them. I was told that the manager would contact me and that she was out of town. I called everyday, only to get the same answer. I called Saturday morning and lo and behold, she’s there and answers the phone! She yells and me, tells me it’s my fault and hangs up in my face! I walked over there as I work next door and she refused to talk to me. I requested the number to the complaint department and/or her supervisor and she stated that she would not give it to me and left the office and refused to come back in until I left. The absolute worst business ever! The way she went about it was very rude and unprofessional as a “manager”. As I work next door, I will be sure to let everyone that comes into my office not to stay there! I will also be reporting them the BBB!!

  38. Poor Service. I made a reservation and when I arrived I was turned away due to, I was told, “All rooms are full”. Ended up sleeping in my car. I was promised a gift voucher for a free nights stay and have yet to receive. Suggestion… the hotel property directly. Don’t trust the 800 phone number.

  39. We stayed at the motel in West Monroe Louisiana. And it was terrible. There was black mold all over the ceiling in the bathroom (Which I took pictures of). The bathtub was nasty with burns all in it. The towels were dirty and stunk!!!. Bed linens were not clean and has roaches crawling along with 1 spider that we killed. We asked for a refund as soon as we went into our room. The lady was rude and refused. So we had to go to another motel to get a clean room without bugs and mold!!!!! So I was just out the money for that room, maybe they could use it to clean and exterminate!!!! NOT!!!!!!!!!!!!

  40. Over the years I have stayed in a lot of motels cause I was in the Army an was traveling a lot to visit family. Now I have stayed in some nice motels an some not so nice. The Motel 6 I recently stayed at in Spring Hill Florida was one of the not so nice ones. Don’t get me wrong it looked beautiful from the outside an the price was decent an they do give a military discount. As for the inside, well that was a different story. First of all they advertised breakfast an only served luke warm coffee. The walkways an windows appeared to have never been cleaned. When I asked one of the housekeepers if there was any places to eat near by she got aggregated an rude. There was a rude sign regarding how much ice to use an if you needed more than that then go to Dollar General next door an buy your own. Also for the price of the room I figured it would of had a decent TV, maybe a coffee pot, microwave, or mini fride but none of the for mentioned. Also this was the first motel I had stayed at that didn’t provide the little bottle of shampoo. An when I asked for an extra bar soap they acted like it was coming out of their pocket. Sorry but I won’t be staying at this motel ever again an maybe not at a Motel 6 ever again.

  41. I was going to tell you your Las Vegas Trophcana location where I’ve stayed for 20 years is a shit hole full of what looks like thugs. I saw a guy ducking between buildings holding what appeared to be a gun. Your courtesy patrol was otherwise occupied with another thug, and after reading some of the other comments, I assaumd Tom Bodette is eithe dead or senile and his son is probably ruining the company. No more testy Motel 6. I’ll simply leave you to your self. Lights off.

  42. I got a room in Jeffersonville Indiana on Hospitalality way, and it appeared clean,but we were greeted by flies, the air unit dripped all night, and I had no control over the room temperature,and froze all night. The floor was wet, that mattress was old, ripped and visibly worn. The spring was shot and to low to the ground. Hotels or motels don’t use the old mattresses any more. The floor was filthy and I was scared to walk on it. Not ever staying there again. The front desk clerk was great, and very informative as well as customer friendly. I should have been paid to stay there. I want a refund. When people are tired on the road cleanliness, safety, and conveinant as well as affordablility is what travelers look for, but when your nervous, tired,and inconvienanced or compromised it is not a good outcome, and you shouldn’t offer rooms if they can’t meet the very minimum. The Columbus location was great. Clean modern, and safe.

  43. We stayed at a Motel 6 in Lake Charles La and it was disgusting, there was mold on the baseboards, holes in the wall and the carpet was torn. My impression was the motel should of been paying us to stay there.

  44. First I want to say I like staying at Motel 6 because of them being pet friendly.On my last trip I stayed in Motel 6 in Grand Junction, Co. I couldn’t have been more pleased.Nice facilities and a great staff! Returning home I stayed at Motel 6 in Ft. Collins, Co. It could not have been more the opposite.Rude staff at front desk,no air conditioning, roaches,key didn’t work have the time and the manager was quite rude to more than one person. The guy in front of me asked to speak to the manager because of the A/C. When she was paged her answer was,”I’m trying to take a nap”! I know this isn’t how Motel 6 is usually run.For a long time customer please check into this. Thanks.

  45. I was in chicago from 17-19 and the service was horrible. I arrived at 2:09am and booked in and at 11 am they resold my room. I supposed to have all weekend.

  46. Bad customer service skills I answer into the Orlando location on International Drive and I purchase a room I made a reservation before and I got in the room and it was dirty it was not cleaned I want my money back but I guess service lady made me feel out a form I just want to remind $51 back hi I made a reservation for a nice clean room not a dirty room I was Nana said its fine I asked for smoking they gave me a non smoking room wish it could be better what can you do for me motel 6 pease I not A satisfied customer I always come to motel 6 never had this experience

  47. My stay the Motel 6 #4676 located at 1625 Regal Row Dallas TX was one of the worst experience I had my first room had water damaged floors and large roaches I requested another room which was a little better the parking lot had standing water from a plugged area drain so there where mosquitoes every where I stayed because it was as close to my daughter who had just lost her son I suggest that someone from the main office should spend a day or two there and see if they want to keep the lights on there

  48. on 8/15/15 myself and my family stopped in Gadsden al at motel 6 on 1600 rainbow dr. once in room it had foul odor along with smell of smoke that burned eyes. lady at counter gave keys to 2 other rooms and they were same and 1 had bad odor of pot. while going to these different rooms we observed people on the balcony smoking pot. at this point my wife and I decided this was no place for us to have our son. we then went to office for refund, the lady swiped card to refund. refund was not added back to card so I called bank. they advised there was a action the motel could perform to add my money back right them without the poss. 15 to 20 day wait period. called lady at desk of motel 6 back and advised her about adding money back then. she stated they wouldn’t do that. I ask for someone in charge and she stated it was a jig patel. right then I knew I was screwed. I ask her to have him to call my cell and guess what no call wow what a surprise. also room rate after taxes was 57.49 and the motel charged my card 67.19. but the refund amount shows as 57.49 if they ever release it. worse motel 6 I have ever been in. lady at desk was trying to be helpful but very clear this jig patel has no intention of doing anything but supplying a place for the local thugs a dope heads to hang out. so if ever in Gadsden al at 1600 rainbow dr don’t waste time or money on this motel 6. go down the road 1 mile to the super 8 motel . its been completely restored..very clean and no thugs or dope heads. and they don’t take off extra money from your card. beware of JIG PATEL !!!!!!

  49. I had the worst experience I have ever had at a motel 6 on July 25th in Rhome, Tx. I reported it and they told me they would check into it. I was charged twice for the same room the same night because the man in office can not speak or understand English. I will not go into all the details but I received letter saying that they did not find a double charge but it is charged to my credit card. I stay at motel 6 a lot but will never stay at that one again and my card company is taking it off but it is sad that he couldn’t even find that there was a charge which shows he doesn’t know what he is doing.

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