Contact Motel 6 Customer Service

Contacting Motel 6 Customer Service Center

Motel 6 is a motel chain with locations in 20 states as of December 2012. The motel is known for low rates and pet-friendly accommodations. David Fowler, a marketing advertiser, is the one responsible for Tom Bodett meeting Motel 6. Tom Bodett has been the voice behind Motel 6 for as long as anyone can remember. Bodett is a published author and regular contributor to websites like CarTalk and National Public Radio.

to leave a comment about your customer service experience.

Contact Info:

Website visitors will notice a phone number and some other small bits of contact information on all of the website pages, but this information is for reserving a room, not general customer service. The contact page is listed as a link at the very bottom of the page.

Phone Contact Number

The Motel 6 customer service department, also known as the guest relations department, is open from 9 AM to 10 PM daily. Guest relation agents are available to talk with clients about issues with recent stays or questions about upcoming stays.

  • Motel 6 Phone Number: 1-800-557-3435

Internet customer service is open from 8 AM to 8 PM Monday to Friday and 12 PM to 6 PM Saturday.

  • Internet Help: 1-888-203-9954

Mailing Address

We found the mailing address for Motel 6 customer service listed on the reservations page, which was a little confusing as we thought it should be on the guest relations or other customer service page.

G6 Hospitality LLCGuest Relations PO Box 326Worthington, OH 43085

Official Website

Located at is the website for Motel 6. You’ll notice right away that you can start the reservation process on the front page by searching for a room at your destination.

Social Media

You can find Motel 6 on social media site like Facebook and Twitter. Connect for updates and news or just to have an alternative means of contacting the Motel 6 customer service department.

Customer Service Email

There are a couple customer service pages on the Motel 6 website – each with a different email form. We’ve listed the consumer email forms so you can choose the best department to contact.

Our Experience

We were pleased with the customer support team at Motel 6. We called and encountered the automated system. The good part was when we connected with a live agent in less than 2 minutes. When the customer service agent answered the call, we asked for information relating to canceling reservations and making reservations for large groups. The agent took the time to answer each question in a professional manner. We like the way the agent treated us as if we were the only customer. Did you have a similar experience? Comment below.

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Rating: 1.7/5 (14 votes cast)
Contact Motel 6 Customer Service, 1.7 out of 5 based on 14 ratings
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92 Comments on “Contact Motel 6 Customer Service
  1. Stayed at your property 2281 Camp Jordan Pkwy East Ridge TN. Denny Siagl was most helpful during our stay. We were
    there for the GWRRA rally this past weekend and lent us a hose so that we could wash our bikes and gave us helpful info about places to eat.


  2. I love motel 6 but the location in Irving, Tx off of 114 & heathrow make customers feel uncomfortable.I understand they deal with a variety of customers due to the location(dfw airport) but its still about customer service. There is still a way to talk to a guest. I did speak with customer service and Kathy was helpful with dealing with Ericka. Ericka is rude and does not know how to communicate properly.

  3. We had a most unpleasant experience at the motel 6 in Kansas City. The first room we were offered was not ready to be occupied, then they offered a room that had low water pressure which we turned down. It was quite cold outside-about 20 degrees and the room we were given had no head on so we were forced to sleep in our sweatshirts and sweats. It took about 4 or 5 hours for the room to warm up. I would never stay there again!

  4. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  5. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  6. We recently stayed in Motel 6 in Findley Ohio. I would be ashamed to put my sign out in front of this motel. It had clean sheets but that is all I can say for it. It was filthy from the front door all the way through. It was late and we needed to stop or we would never have been in there. We had to ask for towels and when they brought them, one had a huge stain and a hole it the middle. Had to ask for the remote and a sweaty guy came in the room with it and set it up. When we left the next morning very early, there was a stone stuck in the door to keep it open. So much for security. You won’t have to “Leave the light on” for us any more. We will not be doing Motel 6 again.

  7. Motel 6 on Pawleys Island, SC #4653 needs to be inspected by the public health department, especially the rooms at the back of the motel not facing the pool area. It is not only dirty it is unsecured and unsafe for guests and staff.

  8. Hello,
    I would like to express my appreciation to Motel 6 and their employees. I believe it was Thursday 06/05/14 I had talked to a person on the telephone and I thought I had maDE reservations at a Motel 6 in East Peoria,IL. for 06/06/14, but when I arrived at the East Peoria Motel 6, the receptionist had infromed me that my reservations was made for the correct night only at Troy,IL.
    I do not even know where Troy,IL. is but the Very Nice lady had me me a reservation at a Motel 6. And the reception I had recieved was amazing. Everybody at Motel 6 were Very Polite and Helpful. I will certainly plan on visiting this chain of Motel,s again in the future.
    Once again Thank You.

  9. Very poor customer service, my room had no remote for TV, the show curtain rod was broken,hanging upside down, there was a 4″ X 4″ hole in the wall in the tub. The a/c kept me awake all night because it sounded like a train going down the tracks. When I talked to the office, they were unwilling to help remedy any of the problems. I will never stay at a Motel 6 again and I will insure everyone I know about my miserable stay at Motel6.

  10. Do not stay at motel 6lake havasu. Ants everything where. They stole my new swim suit. They room was $80.00 a might for that price I could have stayed somewhere descent. I will never stay in another motel 6 thanks to this horrible experience. I do hope corporate does something about this motel

  11. I called Guest Relations to ask why I was charged twice for a stay in Wells, NV. I dialed the number and listened to the automatic greeting then proceeded to wait for half an hour time with nothing but silence on the other end. Am I on hold?

    Still waiting…

  12. We went on vacation to Fla from Ogden Utah last spring we also went to Indiana and Minnesota before returning home we had booked all our stops through your web site stayed two nights and canceled the rest it was really bad a fight which ended up in the parking lot with police out side our room. also a shooting at a restaurant next door at the next stop the police were looking for the person in the room next to ours. We had enough went in and canceled the rest of the reservations in the morning. your motels are terrible bath room products had non thank goodness the still serve toilet paper. we had plans to use you for at least 2 weeks of nights. Sorry we wont be stopping just because you have your light on.very disappointed.

  13. sad to have to give you such a bad report due to being senior’s and living on social security and having used motel 6 in the past we felt this would be a good way for us to be able to go see family and loved ones back east. we will not be able to travel to see them as often due what other motels are charging. We did not feel safe and our sleep was interrupted. Thank you for reading what I felt was a disaster experience. Sue

  14. i am a employee at motel 6 pittsburgh property #4806, almost a month ago i stayed in camp springs md property #4723 ,it was the worst experience they were rude, room was a mess, asked for toilet paper they refused to give me some, i called guest relations, i was supposed to get a gift certificate but i never recieved it, i never felt so uncomfortable in my life, customer service sucks, and as a employee , i can only imagine how other guest feels

  15. Hello I’m staying at motel 6 many Annapolis airport mall of America #1106
    I’ve been severely beaten by big books I woke up this morning and it was blood on my sheets I went to the restroom and I have bite marks on my back in between my legs and my arms and on my neck. I spoke with the general manager Donald Eilts he was extremely insensitive about my issue I would appreciate it if someone would give me a call or contact me as soon as possible

  16. I loved my stay at Motel 6 , everyone is so helpful and they will go the extra mile to help in any way .
    I would like to recommend and thank , Jannet, Falicia & Stanley they will give you the customer service you need !!! Thank Guys :)

  17. I and many family and friends have stayed in multiple motel 6 located in many locations and had great service and rooms. However this is never the case in Branson Mo. The complete opposite. The service is rude and unaccommodating. The rooms are dirty and the hotel refuses to do anything accept empty the trash and make the bed and give clean towels no matter how long the stay. They will not provide shampoo packs, Kleenex, iron, ironing board, nothing. You get beds and a tv and a bathroom.
    I will be using your motel but never again in Branson and I will recommend others stay elsewhere while staying in Branson.

  18. On each visit to Motel 6, I have run into the same situation with the internet. Why is it that everyone else, even McDonald’s has free WIFI except the Motel 6 at 5704 Williamsburg Rd in Sandston,VA. This is such a disappointment. Why have the Motel 6 facilities degenerated so badly.There was a time when these rooms were always clean and the staff was professional. This motel should be closed. The clientele there are less than desirable and we did not feel safe. And then you want us to pay for WIFI!!!???

  19. And the clerk who was on duty on Thursday, Mar. 26th when we checked in that evening was the biggest jerk. When we asked if we could have rooms on the first floor he was most unpleasant to us and even said that he didn’t have any. I said if I walk around the first floor, I won’t find any empty rooms? He then said, some of them don’t have beds in them. I then asked him if he was planning to rent us one of those???

  20. March 31 2015 in Beaumont texas we stayed at tudio 6. Thrre were bgs squished on the walls and the room wasn’t clean. Bugs were so bad that we culdnt leave our dogs fod out. And it was $80 for the privilege

  21. a misconduct was put in my backeground for a mounth to hat I did not stay at the motel 6 in Arlington hts Illinois from feb 28 – march 1st and I jamesetta was unable to stay in enemy hotel6 every hotel 6 yet I could not pay for a room in that hotel because of a lie told in my name … I can and will fax over bank statements to show I was not in motel in march 2014 copies of my motel6 payment please check my notes with your system a letter say that motel 6 was wrong in the disorderly conduct would help me with clearing my name for a job this lie came right along with a search for a job I do need so the clearing of my name is needed thank you.

  22. LOVE…”Motel 6″. Each one is unique. My brother in-laws and myself took a road trip, we drove around this great country….from New York to Los Angles and back… America is beautiful…and we did it, staying ONlY at Motel 6.
    Thank to gps, google etc. we could find any motel 6 and check on reviews…. some good some bad, All we needed was a place to sleep and a hot shower. But we got more..the free coffee…friendly staff. The person working the front desk in one of the motels out west, Rigo was extremely helpful. In Denver, Eric found us a room…In Las Vegas we had a poolside room, with an outside table and chairs…and it was on the Strip….it had excellent security and staff…need I say more..YES..and by the way these are not complaints, just statements.. we had some problems, ie. we had to fiddle with the shower valve to find the right spot and old tv’s but we had clean towels, besides it is a great value, especially for the retired and a 10 per cent discount helps the budget and at $50 -$65…it is the best deal in town. Love Motel 6.
    And thanks for leaving the light on..

  23. I was very disappointed to hear about your new policy of giving your guest list to the police Department. I don’t plan to ever stay at any of your facilities in the future, and plan inform members of my church congregation of what you are doing.

    Simon Kearney

  24. Im staying at #1126 motdl 6 Houston Tx77025. This second gime ihave had a horrible dtay. Iwilk nnever stay again. Rooms and hotel area it’s self horrible. Bums , prostitution, cigarette burns on comforter. Floors not mopped. Tv , cable not working. Ac noisy, electrical box for ac oht if wall. staff just says they will make a note. I will never stsy here again. Very disappointed and sad I paiid fo two evenings. Never again. Whole hitel needs to be redone, and cleaned up everywhere.

  25. Stayed at your Motel 6 location in Greenville Tx on 5/1/15 for 1 night. Have complained about this problem in the past about your bathroom vents needing cleaning.
    Went to take a shower and the vent smelt of smoke. We were supposed to have a non-smoking room. We assumed that the bathroom was also. Not. I have a lung condition and my wife has allergies. One more thing, you need to clean for bugs. Server times I have written about bugs, well my wife has a bug bite the size of a dime on her arm. We are treating it at this time and hopefully it will get better. We use this motel during marching season to stay overnight from football games and marching contest. Guess we may have to try staying at another in the fall.

  26. I recently stayed in Silver City, NM. I liked the room, and the location I was in, as handicapped, I needed to be close to parking lot. My only real complaint would be that, whoever installed the TV service there, really wasn’t thinking clearly. I settled down in evening to relax and watch some shows. I find that NBC is the only major network on the TV. There is no ABC or CBS! Of course, what I had wanted to watch was ABC. With literally nothing else on (a Sunday night), I was just out of luck. Who would use up FIVE channels for Spanish-speaking networks, to leave OUT the major ones? Most travelers aren’t Spanish-speaking . . . I couldn’t believe such an oversight, and I’ve never seen this elsewhere in a major USA motel chain business.

  27. we were tired and stopped at your hotel 6 at 2440 lucky lane in flagstaff the only rooms were on the 4th floor with my copd i had problems breathing doug the night man went out of his way to contact a motel 6 down the street and got a 1st floor room thanks to Doug motel will be our 1st choice at motel 6

  28. Sunday May 10th 2015 to calebrate my wifes birthday we checked into your Motel 6 in Southington Ct. A week and a half pior to this we had made a reservation and securied it with a credit card. Upon arrival the desk clerk had not record of the reservation. therfore my mewly remodeled room with 2 full beds a fridg and all spiffy was not available. the room we got had the most uncomfortable bed i have ever used in your chain and there have been many.the bathroom had a toilet designed for a midget and the tub had no protection against slipping.I can tell you that at that evenings dinner i sang the praises of how wonderful Motel 6 WAS. Never ever will i make this mistake of recomending Motel 6 again.We will never stay in your chain again. Should we wish to contact me use my email address. SOME BIRTHDAY!!!!

  29. I strayed at this motel 6 in Niagara several times the staff was wonderful, the rooms were very clean. This is my second complaint about the doors. I was in room 421 and every time someone opens their door, it make a loud bang. My door also made the same noise. I don’t know how people sleep but it wasn’t a restful weekend for me. I hope this problem gets fixed because I like staying there. ( it’s close to everything )

  30. On 5 May I stopped in Florence Ky at Motel 6 #0496 7937 Dream Street.
    I was assigned room 117. If I wasn’t exhausted from a long day on the road I would have immediately left.
    The room was filthy, bathroom floor was caked with filth, the carpet was stain and filthy. The bed linen was clean, however didn’t undress or remove my shoes because would have to walk on the filthy floors.
    Didn’t ask for another room because of the attention payed to the cleanness of the rest on the motel area. The outcome would have no different with any other room.
    You can’t hire the blind to run

  31. I regularly stay twice a week at the Motel 6 in Elk Grove, Chicago,Ill. It is a good hotel to stay at, however, ever since the new owner bought the locale from Travelodge, he decided to take away shampoo, conditioner, body lotion and tissue paper from the rooms. This is ackward for a hotel or motel chain and I find it to be a very cheap attitude for a chain of your stature! Is this the standard procedure for your organization? If it is, it leaves a lot to be desired! Additionally, no points are accumulated for each stay.

  32. i recently stayed at a motel 6 in miles city, MT #4320. ive never stayed in a motel that you had to pay for your soap, shampoo, or didn’t even get a cup to rinse your toothpaste. there was only half a roll of toilet paper and no extra roll of toilet paper, thank goodness it was only me. are you kidding me? pay extra for your shampoo and soap that should have been included for the $60 that I paid for the room. not to mention the stained bedspreads- wow what a site…and did I mention I wanted a non smoking room? the room smelled like smokers paradise. the tv channels were no so great too and half way through the night the motel lost power and everything had to be reset in order for the tv to work again. oh well lesson learned. just beware if your ever traveling through MT and you want to stay at the Motel 6 in miles city, MT… you have been warned!

  33. I have been staying at Motel6 annually for a number of years. Primarily because they are pet friendly and competitively priced.
    On 6/1 I stayed at your location in Pecos, TX (4182). This is the most I have ever paid for a room but I did not hesitate in making the reservation as I traveled for the reasons stated.
    I was very disappointed in the physical condition of the room but it was late so I dealt with it. I have some pictures if that interest you.

    Thank you

  34. I have a complaint with pictures from my last stay at your hotel#1148,but your site does not give me a place to do so. Please send me your email address so I may register my complaint.
    Thank you

  35. I am staying at San Luis Obispo North.I made a 3 day reservation and they only have me down for one daY. I showed them the confirmation e mail And it was a waste of time. I have to check out in the am to recheck in for the other 2 days. I will get 4 hours of sleep because I have plans in the morning and they couldn’t do it to night. Worst experience ever.

  36. I previously left a bad review. I don’t think it was the clerk’s fault he was great. I think there was a glitch with their system.The motel was nice they just ne ed D to fix the glitch. Thanks

  37. I stayed at the location in San Antonio, Tx on 1604 and Bandera. I accidently created 2 reservations and was charged for both! We stayed with them 1 night and I looked at my bank transactions and noticed the 2 charges. I called to see if this could be removed as we did stay with them. I was told that the manager would contact me and that she was out of town. I called everyday, only to get the same answer. I called Saturday morning and lo and behold, she’s there and answers the phone! She yells and me, tells me it’s my fault and hangs up in my face! I walked over there as I work next door and she refused to talk to me. I requested the number to the complaint department and/or her supervisor and she stated that she would not give it to me and left the office and refused to come back in until I left. The absolute worst business ever! The way she went about it was very rude and unprofessional as a “manager”. As I work next door, I will be sure to let everyone that comes into my office not to stay there! I will also be reporting them the BBB!!

  38. Poor Service. I made a reservation and when I arrived I was turned away due to, I was told, “All rooms are full”. Ended up sleeping in my car. I was promised a gift voucher for a free nights stay and have yet to receive. Suggestion… the hotel property directly. Don’t trust the 800 phone number.

  39. We stayed at the motel in West Monroe Louisiana. And it was terrible. There was black mold all over the ceiling in the bathroom (Which I took pictures of). The bathtub was nasty with burns all in it. The towels were dirty and stunk!!!. Bed linens were not clean and has roaches crawling along with 1 spider that we killed. We asked for a refund as soon as we went into our room. The lady was rude and refused. So we had to go to another motel to get a clean room without bugs and mold!!!!! So I was just out the money for that room, maybe they could use it to clean and exterminate!!!! NOT!!!!!!!!!!!!

  40. Over the years I have stayed in a lot of motels cause I was in the Army an was traveling a lot to visit family. Now I have stayed in some nice motels an some not so nice. The Motel 6 I recently stayed at in Spring Hill Florida was one of the not so nice ones. Don’t get me wrong it looked beautiful from the outside an the price was decent an they do give a military discount. As for the inside, well that was a different story. First of all they advertised breakfast an only served luke warm coffee. The walkways an windows appeared to have never been cleaned. When I asked one of the housekeepers if there was any places to eat near by she got aggregated an rude. There was a rude sign regarding how much ice to use an if you needed more than that then go to Dollar General next door an buy your own. Also for the price of the room I figured it would of had a decent TV, maybe a coffee pot, microwave, or mini fride but none of the for mentioned. Also this was the first motel I had stayed at that didn’t provide the little bottle of shampoo. An when I asked for an extra bar soap they acted like it was coming out of their pocket. Sorry but I won’t be staying at this motel ever again an maybe not at a Motel 6 ever again.

  41. I was going to tell you your Las Vegas Trophcana location where I’ve stayed for 20 years is a shit hole full of what looks like thugs. I saw a guy ducking between buildings holding what appeared to be a gun. Your courtesy patrol was otherwise occupied with another thug, and after reading some of the other comments, I assaumd Tom Bodette is eithe dead or senile and his son is probably ruining the company. No more testy Motel 6. I’ll simply leave you to your self. Lights off.

  42. I got a room in Jeffersonville Indiana on Hospitalality way, and it appeared clean,but we were greeted by flies, the air unit dripped all night, and I had no control over the room temperature,and froze all night. The floor was wet, that mattress was old, ripped and visibly worn. The spring was shot and to low to the ground. Hotels or motels don’t use the old mattresses any more. The floor was filthy and I was scared to walk on it. Not ever staying there again. The front desk clerk was great, and very informative as well as customer friendly. I should have been paid to stay there. I want a refund. When people are tired on the road cleanliness, safety, and conveinant as well as affordablility is what travelers look for, but when your nervous, tired,and inconvienanced or compromised it is not a good outcome, and you shouldn’t offer rooms if they can’t meet the very minimum. The Columbus location was great. Clean modern, and safe.

  43. We stayed at a Motel 6 in Lake Charles La and it was disgusting, there was mold on the baseboards, holes in the wall and the carpet was torn. My impression was the motel should of been paying us to stay there.

  44. First I want to say I like staying at Motel 6 because of them being pet friendly.On my last trip I stayed in Motel 6 in Grand Junction, Co. I couldn’t have been more pleased.Nice facilities and a great staff! Returning home I stayed at Motel 6 in Ft. Collins, Co. It could not have been more the opposite.Rude staff at front desk,no air conditioning, roaches,key didn’t work have the time and the manager was quite rude to more than one person. The guy in front of me asked to speak to the manager because of the A/C. When she was paged her answer was,”I’m trying to take a nap”! I know this isn’t how Motel 6 is usually run.For a long time customer please check into this. Thanks.

  45. I was in chicago from 17-19 and the service was horrible. I arrived at 2:09am and booked in and at 11 am they resold my room. I supposed to have all weekend.

  46. Bad customer service skills I answer into the Orlando location on International Drive and I purchase a room I made a reservation before and I got in the room and it was dirty it was not cleaned I want my money back but I guess service lady made me feel out a form I just want to remind $51 back hi I made a reservation for a nice clean room not a dirty room I was Nana said its fine I asked for smoking they gave me a non smoking room wish it could be better what can you do for me motel 6 pease I not A satisfied customer I always come to motel 6 never had this experience

  47. My stay the Motel 6 #4676 located at 1625 Regal Row Dallas TX was one of the worst experience I had my first room had water damaged floors and large roaches I requested another room which was a little better the parking lot had standing water from a plugged area drain so there where mosquitoes every where I stayed because it was as close to my daughter who had just lost her son I suggest that someone from the main office should spend a day or two there and see if they want to keep the lights on there

  48. on 8/15/15 myself and my family stopped in Gadsden al at motel 6 on 1600 rainbow dr. once in room it had foul odor along with smell of smoke that burned eyes. lady at counter gave keys to 2 other rooms and they were same and 1 had bad odor of pot. while going to these different rooms we observed people on the balcony smoking pot. at this point my wife and I decided this was no place for us to have our son. we then went to office for refund, the lady swiped card to refund. refund was not added back to card so I called bank. they advised there was a action the motel could perform to add my money back right them without the poss. 15 to 20 day wait period. called lady at desk of motel 6 back and advised her about adding money back then. she stated they wouldn’t do that. I ask for someone in charge and she stated it was a jig patel. right then I knew I was screwed. I ask her to have him to call my cell and guess what no call wow what a surprise. also room rate after taxes was 57.49 and the motel charged my card 67.19. but the refund amount shows as 57.49 if they ever release it. worse motel 6 I have ever been in. lady at desk was trying to be helpful but very clear this jig patel has no intention of doing anything but supplying a place for the local thugs a dope heads to hang out. so if ever in Gadsden al at 1600 rainbow dr don’t waste time or money on this motel 6. go down the road 1 mile to the super 8 motel . its been completely restored..very clean and no thugs or dope heads. and they don’t take off extra money from your card. beware of JIG PATEL !!!!!!

  49. I had the worst experience I have ever had at a motel 6 on July 25th in Rhome, Tx. I reported it and they told me they would check into it. I was charged twice for the same room the same night because the man in office can not speak or understand English. I will not go into all the details but I received letter saying that they did not find a double charge but it is charged to my credit card. I stay at motel 6 a lot but will never stay at that one again and my card company is taking it off but it is sad that he couldn’t even find that there was a charge which shows he doesn’t know what he is doing.

  50. I needed a little rest for one night, I ask for a room in the front when I paid 104.00 for the room. The housekeepers were cleaning the room. I have to check in and after 30 minutes my room supposed to be ready. I went to the store, came back they said I had to take a room in the back with attitude.I will never rent a room at Metel 6 again in Oakland, CA. 8480 Edes Ave Oakland CA. 94621

  51. Do not stay at Motel 6 #0187 Jonesboro Arkansas Bugs all over the place Forget free coffee that’s after 6 am.They had a pool wow and looks like last time cleaned was when they drain it.Quote you one price on phone different when you get their. I am retired military and they need to be on a barred list. No one will give you a number for complaints. Oh employee Cheri need to see her .Think she pocketed extra money they charges
    MOTEL 6 may be good but not this one…Everyone stay away from this one

  52. I am an employee at a motel 6 and I’m pretty upset that some people are trying to conspire against me to loose my job

  53. A lot of bedbugs and roaches my son me and wide have all been bitten. I want a refund because this is just nasty and the guy on duty said no one could help us until 6am it’s 4:30am my name is Jeremy Randolph the motel6 in NLR Arkansas 400 W 29t h street. I used my credit card. 870-623-7628 please contact me

  54. We stay at the motel 6 on irby st. In florance s.c. the worst. Shower head broken. No shampoo was to gave a pool. It was closed. Advertise free breakfast did not have anything but coffee. Tried to use my aarp discount. Didn’t work. I have stayed at many motel 6 they were good until now. We r still on vacation. Now looking at other motels on our voyage. Would not recommend this to anyone. Defiantell not worth over 100 dollars a night.

  55. My stuff has been thrown away when i spoke to the manager jay patel he told me there was nothing he could do about my things. Come to find out the housekeeper threw my stuff away i havr been very calm and polite about the situation…jay patel spoke to me very disrespectful and made me feel like i was lying about my belongings. And on top of it all i try to get a room and find out that they have put me on the do not rent list because they do not want me to leave a comment about how he handled the situation….i had a late check out at 2 o’clock and by 11 the housekeeper had went in room and threw my things away someone should be held liable for my belongings…..motel 6 property 4810 has a nice front desk staff but management is disrespectful and the rooms are horrible and jay patel needs to learn how to manage a property and he needs to learn how to talk to people……i need someone to contact me about the situation because this is ridiculous….. and this was midtown savannah georia

  56. I recently stayed at a Motel 6, in Las Cruces, NM, your La Posada location. I had the room for 3 nights, with my sister. Cockroach discovered the first morning, in the sink. Killed it and told the front desk (over the phone, as we had to be somewhere), asked to have the room sprayed and the young man said he would take care of it. As we returned to the room, around 4pm, the dead bug was still in the sink. Our beds had been made, but obviously, no cleaning had occured in the bathroom. They had a girl come in and clean the sink, also had a maintanance man come and fix the sink, as it would not drain. We got one washcloth, and no clean towels. The next night, returned to the room, towels were restocked, and that was all., No beds made, no bathrooom cleaned. Also, I booked this on-line, was given my total of 149.97, when I checked in, the girl tried to charge me upwards of 179, even though I had my conformation in hand. I travel for my business (I am the proprietor) so I stay with your chain on a regular basis. I have to say, this one is , by far, the worst of all that I have stayed at.

  57. Your Motel 6 at Dalton, Georgia is pathetic, no remote for the tv, only 2 towels in the room,(my wife wanted to wash her hair), the beds were very uncomfortable and hot. The A/C was very loud, every time the compressor would kick on it was so load it woke me up 4 times, very loud…!!!!!. After which we turned on the fan and got very hot in the room and could not get back to sleep. Taking showers the next morning the smoke detector went off in the room ( I guess from the steam from the hot water) in doing so I slipped getting out of the shower and fell. We will NEVER stay there again and will not recommend Motel 6 to anyone…!!!!!

  58. This is my third day trying to reach someone about situation with my father, Bernard Newell. My father has been a long time customer of Motel 6 here in Woodland, Ca. During his stay at the motel my dad had another person he was sharing the room with. He left from the motel August 7, 2015. When he left the other person stayed there in the room. Since then she has continued paying for the room however, the room was never changed out of my father’s name. Now the motel wants the person out of the room by Friday, September 11, 2015 and has told my father he is responsible to get her out of the room or they will start legal action. My father recently had a triple bypass and is really having a difficult time. He doesn’t need anymore stress and end up back in the hospital. I would really appreciate it if someone could give me a call to find out if there is anything more my father needs to do. If I do not hear from you to help resolve this matter I will get legal assistance.

    Thank you,

  59. Salt Lake UT W3300S Motel6 is doing remodeling. Hot tub doesn’t machine broke washer dryer broke and no change in offiice. No clothes rack of hangers in room no chairs no shampoo. Throwing mattresses and lumber off 2nd fl. Refund of comp me

  60. Location. …Fiesta, Texas
    Check in…request room downstairs. ..was told absolutely rooms available down stairs… is upstairs. …clerk ask if he can change it after helping next person in line….move in room upstairs…no remote to TV
    Call front desk….told to come to front desk….front desk gives me remote… room now…remote doesn’t work….call front desk….told me “let me see what I can do”???? After 20 minutes called front desk again….lemme see what I can do???? This is ridiculous PLEASE CONTACT ME .
    If room is not guest ready….don’t put a guest in there.

  61. Your Motel 6 in Moriarty, New Mexico is a disgrace to you chain. I was moving from Utah to Texas over the Labor Day week end 2015. My son and I stayed in the above mentioned Motel 6, (I have always stayed in Motel 6 units when traveling). This one was horrible. (I have had pets with me in the motel 6 units and always cleaned up after my pets). We were given a room that had been urinated in several times by pets and not cleaned up. It reeked of urine. When I mentioned to the front desk clerk that the carpet need to be shampooed, his response was: I have tried to tell the owner to set aside certain rooms just for guests with pets. WRONG answer: If you are going to be pet friendly then you must be willing to clean up after them. It was so bad that I may never stay at another Motel 6 unit. I have staying in units that were in need of upgrading; but, they were clean. This is my first complaint after 40 years of staying in Motel 6 units. Shame on these people in Moriarty, New Mexico for having such a disgusting unit.

  62. BARSTOW, CALIFORNIA. KUDOS TO THE MANAGEMENT AND STAFF OF THIS UNIT. IT IS OUTSTANDING!!! I wish to add a compliment about one Motel 6 that is absolutely fabulous. If you are ever in Barstow, California, the Motel 6 there is outstanding. It is extremely clean and the staff will go out of their way to be helpful. They also send out a survey after you stay that I always complete. Twice I have told the front desk staff of a problem in a room and before I could drive off the property to complete my travels, maintenance is in the room taking care of the problem.

    • Awesome review. Glad to know there’s hope for this chain of hotels. Haven’t been since a child but might give this one a whirl!

  63. We had an issue with motel 6 studio 6 in Manchester Ct-We were sent a certificate for a free room. We made reservations to stay there sunday 9/20. We have friends that live in Ct so we stay at a hotel/motel to save them the trouble of having company stay over. When we went to check in the guy said I remember you. We don’t have a room. I called your house didn’t you get my message? I told him since it’s a 2 hour drive we obviously weren’t home. He kept saying sorry we don’t have a room even when I said I had a confirmation. Then he proceeded to tell me if I pay half for the room he would give me one.I said absolutely not. This place is a terrible place to deal with. I don’t want another free room at studio 6. There are no other ones even remotely close to us at all. I have never had these problems any where we have ever stayed. Never had problems with regular motel 6 or 8. This is the only times this have ever happened. They seem like very shady people. Thank you

  64. The night clerk at the paso Robles motel6 was extremely rude when I was walking back to my room at like 2 am he threatened me with bod ally harm the treys to grab me this is not acceptable thank you

  65. Stayed at a motel 6 in Bishop Ca. Friday Sept 18. Worst experience of any trip I have ever had. Not only was the room expensive ($174) for no hand towels and barely enough bath towels to go around but the manager was rude. Asked about the AARP discount they advertised but got a lame excuse that they had given out all the available AARP rooms. If we hadn’t been tired I would have left and tried another motel. This is my last time that I will be staying at a motel 6. Stayed in a much smaller town earlier with only 1 motel and the price was cheaper, the room nicer and they served breakfast. From reading other reviews this seems to be the norm for motel 6.

  66. I stayed in the motel 6 studio in Fort Union, Utah this week. It was horrible. The first room we went into smelled bad, and we found abandoned clothes stuffed in the closet. The room was filthy. We found melted plastic from a crack pipe on the sheets. The light bulbs were burned out, and the coffee pot was broken. We complained, and the desk clerk said the room would be cleaned totally by afternoon.

    Nothing. They didn’t even open the door.

    We moved to another room, and it got worse. Human feces were running down the side of the toilet and onto the floor. The stove had burned on food caked all over it. The mirror on the closet was broken and in danger of falling out and hurting someone.

    While we were in the process of changing rooms, the blonde lady desk clerk was eating dinner, and then picking her teeth with her fingernail whilst typing with one hand. Very professional.

    And the room was generally just filthy. Dog piss running down walls, floors gritty with dirt, and windows you could barely see through.

    We decided to cut short our trip and leave. The desk clerk said he would notify the manager and we would hear from him about some compensation. Nothing. Not a word.

    We filled out the “satisfaction” survey and rated it a one on nearly everything. I received a very nice form letter from the manager today saying he hoped they could try again to make us happy in the future.

    Not likely to happen. By the way, I have pictures of the room. Contact me if you want to see the filth you are renting out.

    I paid $415 for five nights in that place, and would like a complete refund. This is unacceptable in all fashions. If you want to be a homeless shelter for drug addicts, advertise it as such and let us decent humans go elsewhere.

    M Wayne Sanders
    Former Motel 6 advocate

  67. Have sent an email twice with no response about the fact that we always look for Motel 6 but for my birthday in September we stayed in Akron Ohio no towels at all, cold coffee both things very important to us very disappointed, have more trips planned but not sure about where to stay

  68. Worst Customer service ever. Your manager at arlingtin heights il should be fired. The guy behind the counter should never work with customer service ever. Rooms had bugs hallways smell like dope. Water leaking from toilet and no shampoo because rooms are cheap? Pathetic! WiFi is trerible and 2.99 per device? JOKE. I traveled frim overseas to get the worst service. Shame on motel 6. Plus I was discriminated and was charged more than another person due to race.

  69. When we visited Niagara Falls we stayed at the Buffalo Airport location at 52 Freeman Rd. Williamsville, NY. We were scheduled for a three night stay in two rooms. On the first morning we were there, we were in our van adjusting our GPS, when a man in a Motel 6 shirt, obviously an employee who may have been leaving for the day, confronted us and asked us if we were taking pictures of his car.We had to assure him that we were not. This was very weird. On the last night that we were there, after a long day, we all stopped to change clothes before heading out again, and found that our rooms had not been serviced. When we told the front desk, they said there was nothing that could be done, since housekeeping had left for the day. They said we had to come to the office to get more towels, instead of bringing them to our rooms as they should have done. On the morning we left, we noticed that the person doing the cleaning, was the same person who confronted us about his car. This was an unpleasant experience to say the least. Out family plans yearly trips to this location, and we will not be staying at this location ever again.

  70. Guest Relations Report #1186706 / Confirmation #1040M41201

    This is to follow-up on my call to customer service regarding my current stay at the Glenview, IL Motel 6 location.

    I am so happy — ecstatic even — about how Anna, the front desk supervisor, resolved my reservation problem this morning. I generally book/confirm my Motel 6 reservations online on the website with no problems, but I used the Motel 6 app (Android) for the 1st time for my current reservation with a 3rd party payment.

    Using a different reservation method on a new app with additional payment processes, I submitted a final reservation with unexpected errors. I was anxious about trying to fix the errors as soon as possible and was worried that correcting them would be complicated.

    Anna oontacted me immediately and I was so pleased with her professional nature and her knowledge of my preferences and habits from previous stays. She calmed me instantlly and offered a practical solution. Anna made it seem so easy. She fixed my problem the way i wanted it fixed even before I asked her for a solution.

    Anna certainly knows how to make a customer feel welcome and respected and I truly appreciate that.

    Josie Gabriel

  71. I requested a wake up call this am at 5 am. There was no call and I was late to work. Yesterday 10\9 a dialysis patient requested a wake up call and she did not get one and she was also late for her treatment time. I called the manager and spoke with him and he was adamant he himself had put in the wake up call and was convinced that it should have rang. Please assess this at the Motel 6 in Hot Springs SD 605-745-6666. Thank you

  72. We stayed in Wytheville 10/9 room 113 there were bugs crawling in room and we had to kill them and put them in the corner all together not satisfied w stay let clerk know when we left and she just said sorry.

  73. Gentlemen, we jusr returned from a 6000 mile road trip. We stayed a 12 Motel 6 and one super 8. The super 8 was by make a reservation, when we got there they told us we had no reservation, forum out the number listed in your directory was for a super 8 so we had to stay at super 8 cots more plus we had to pay a $20.00 pet fee. We made a reservation at 11 o’ clock in the morning at motel 6 # 1016 for a handicap room with two beds, after driving 600 miles to get there they told us they did not have a handicap room. We had to stay in a room where I could not shower or use the potty. Why do people lie? They had 4 handicap parking spaces none were in use we checked them at night and in the morning. When we checked out they told us someone told us wrong theyhad handicap rooms. This will be our last road trip as I am 75, and my husband is 80 Thank you for lisening, hope you can make better reservations,

  74. We stayed in Wytheville on 10/9 we killed 3 bugs in the room rm 113 when we left we told clerk and she just said sorry Ben frew

  75. I’ve stayed at the Motel 6 in Carpinteria, Santa Barbara & other locations many times & my last two bookings were the worst experiences ever!! Villa Park, Il… Shady activity went down in my room & it was not repaired… security lock broken, dents on the walls, & the bathroom door 1/2 off hinges. Did not feel safe at all. Because previous reputation was good & we were looking for low prices on road trip… Late night arrival, early morning departure… We found the Toledo, OH Motel 6. Now this was just awful. Reeked of smoke so bad my allergies became severe. Filthy room… Hairs on the bath tub. 1 towel for for 3 people. Broken curtain, really rough remodel job. My daughter’s feet were black from walking on the floor. It was just awful. If Motel 6 reimburses my stays maybe I will stay there again but at this point, after waiting over 12 minutes to talk to customer service, it seems the reality is that they don’t really care about their customers.

  76. I stayed at the Motel 6 on Tinker Diagonal in Del City OK.. The Motel was infested with fleas and flies. I checked in at 6pm and out at 9pm due to the uninvited guest.. I asked for a different room which I did not receive…I asked for at least half my money back and was told they couldn’t reimburse me I had to call Corporate who informed me I had to call the Motel manager, two weeks later the manager has yet to be on property because every time I called I’m told he’s not on property… Morning, noon and night he’s never there I’ve left numerous messages, but I guess since he’s never on property he can not receive my messages… Problem still not solved….

  77. I been staying at motel 6 for over 3 months. They said ever the first month it would b tax free. Well that was a lie. Anyways me and some other guess staying at motel 6 in villa park Illinois. We got into it what i mean by that is we were loud by yelling the cops came told us to go back to r rooms. So the next day they call me from the front desk. Saying i need to get my things a leave. So i said ok so i left but the other guess that was loud too is still there. So why me and not them.They been into argument with other guess to before.maybe i should sue them.

  78. TWO OF US stayed at motel 6 in butte, Montana last weekend 23rd and 24th october for two nights. We were doing a show on business in butte. Friday and Saturday. Our room was not clean. Carpenting was filthy in my opinion. Bathroom sink stopped up and drained slowly. Heater noisy coming on and off. No coffee pot in room. Motel rooms are just a bed to sleep in. Room was barely cleaned second day. Motel doesn’t seem to cater to the customer. I have stayed at ma and pa type motels with better conditions. I have always been told motel 6 is very clean. Not this time.

  79. Hi I’m staying at the motel 6 in Carson ca for the third night I left out and I left the don’t disturb side on the door house keeping still came in and locked us out the room and when we came back house keeping was in the hall way and said she locked the door because she didn’t know and wasn’t aware of us staying another night we had things in are hand and it inconvenients us

  80. I felt sexually assaulted by the African American maintenance guy at the motel 6 on katy fwy 77082. He made sexual heaters at me. After finding out his name. I looked him up and saw that he has several felony conviction and misdermeanor s. This motel is dangerous and doesn’t do a good investigation of their employees

  81. I got the serious bites of bed bugs or other insects at the room.
    I need a FORMAL COMPLAINT written by the General Manager, Wills, of the Motel 6 in Santa Rosa. The motel is located at 3145 Cleveland Ave., Santa Rosa CA
    I booked a room at the motel 6 on 28-30 Oct 2015, and I got the room 127.
    At the night of 28 Oct 2015, some insects or something bit me so bad that leaves a lot of red dots on my body, from the head to the toe (I thought they are bedbugs). The bad injuries make me so hurt and so itchy until now.
    On 29 Oct 2015, I complaint to the employees and Will, the GM of the motel, about my issue, and they changed me to another room with the full-amount refund for my booking. P.S: I took some photos to keep as evidences about the room 127 and at that time, Wills was there with me to confirm that there are some bugs or insects in my room.
    The good thing is the new room 220 is clean and comfortable but the bad thing is my injuries are too hurt and itchy for me to sleep. Then, on 30 Oct 2015, I had the conversation with Wills, GM of the motel 6, about the process and the way we solve my issue.
    After I asked about a formal complaint or some written notes which play the similar role of a formal complaint, the GM said that your corporate does not have any procedure like that. I pretty sure about the formal complaint because I look up on the attorney website about my case and they said I need to get any documents to confirm about my problem from Motel 6.
    Everything I want from the motel 6 or the corporation is that I want to make sure that you acknowledge my issue and we try to figure out the solution that satisfies both of us.
    Therefore, THIS EMAIL WILL REPLACE THE ROLE OF A FORMAL COMPLAINT and IT WILL BE USED TO BE A STRONG EVIDENCE ABOUT MY CASES in case the Motel 6 Corporate can not give any solutions that satisfy me and then I am filing a lawsuit against the Motel 6 Corporate, according to the PRODUCT LIABILITY LAW.
    A reminder is that I am waiting for the final report from the Insect Exterminator, the 3rd neutral party, about the room. They were supposed to be at the room 127 on 29 Oct 2015, but till now they don’t even appear yet.
    When Motel 6 Corporate or Motel 6 at the above address in Santa Rosa get the final report from the 3rd party, please feel free to email me via or mail to the P.O. Box 1358 in Lower Lake, CA 95457 under the receiver: Huy Nguyen.
    Please notice that within a reasonable time, if I don’t get any reply or attempt to talk about the issue from Motel 6 Corporate or your representative, I will file a lawsuit against the corporation.
    I am looking forward to your reply ASAP

    Huy Nguyen

  82. I booked a room a month and a half in advance at a Motel 6 in Texas through Expedia, the room paid in full when I booked it! On the morning of the day I was due to leave to go to Texas, I received a phone call from Expedia stating that Motel 6 could not honor my reservation! They however reserved a single room for me with a kind size bed, I had two other people staying with me, so I told them that I needed a double room and that they better find me one, Motel 6 that is, They found me a room at a different Motel 6 and the room was horrible, cockroaches crawling around, mold and mildew in the shower part of the door frame molding missing from both sides of the door to the bathroom. only one bed had a comforter on it, the beds were hard and very uncomfortable and the pillows were small and really needed to be replaced. I was not happy with what they did to me! I will never stay at another Motel 6 again!

  83. I stayed at Motel 6 in Macon, GA #4833 on 11/6/15. I made my reservations online, and according to my confirmation # 4833M01790, my total cost WITH tax was $53.34. Nevertheless, I was charged $58.35 because apparently the Georgia Department of Revenue instituted a $5/night tax for all hotels in GA, effective in July. Your web site should have reflected these charges since my reservation was made 5 MONTHS after this new tax went into effect. People who are on budgets don’t expect to pay an additional 10% that they hadn’t counted on. I understand that Motel 6 can’t control the additional GA tax…but you CAN include it in the total cost so that there are no unexpected surprises. When my confirmation e-mail says “Total w/tax: $53.34″, but I end up paying $58.34, it makes me feel like I can’t trust your web site to be honest by providing accurate information. I could have easily chosen a location in a different state in order to avoid this unwanted additional state tax if I had known about it in advance (we could have spent the night in FL or TN instead since we were simply on a road trip). My husband (John Johnston) and I both stay at Motel 6 on a fairly regular basis. This was a disappointing experience. Thanks for your consideration.

  84. Motel 6 in Shepherdsville Ky. is the Motel From Hell. First off the bed collapsed on us. While doing an inspection to find out why we found trash underneath the bed. Got another room and went out to a local mall. Came back to find our door not locked and things disturbed in the room. It seems the desk clerk “Alley” had accidently rented out our room to another person and didn’t bother to make sure our door was properly closed after the person she rented it to left. When my wife explained the seriousness of this situation to Alley she acted indignant and refused to take responsibility for any of it or even apologize. My wife told her to quit acting like a child and the woman turned on her heels, told us to get out, and said she was calling the cops to have us removed. Thankfully the cops who showed up were reasonable and sensible ones who knew that the motel had many issues. They refused to kick us out, but asked us to stay clear of the front desk for the night. Motel 6 corporate was contacted but did no more than eventually offer us a free stay at a motel six on another night. I think this offer was totally inadequate considering that my back still hurts from the bed collapsing and my wife was nearly traumatized by having the cops called on her (she is not use to that sort of thing). Any civil lawyers out there might want to phone 606 522 4817 and ask for Dave. I will try to resolve this issue today, but if I can not do so I would welcome legal help on a consignment basis. We have photos of the collapsed bed.

  85. I stayed one time and of course i got what i payed for. But after seeing how Motel 6 refused a room here recently. I verify eveything to assure accuracy. I will no longer stay at a Motel 6. I wont apologize for what i say. Disrespect a hero disrespect the American hero. Motel 6 you’ve been officially removed from my preffered motel list

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