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Contact Motel 6 Customer Service

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Contacting Motel 6 Customer Service Center

Motel 6 is a motel chain with locations in 20 states as of December 2012. The motel is known for low rates and pet-friendly accommodations. David Fowler, a marketing advertiser, is the one responsible for Tom Bodett meeting Motel 6. Tom Bodett has been the voice behind Motel 6 for as long as anyone can remember. Bodett is a published author and regular contributor to websites like CarTalk and National Public Radio.

Contact Info:

Website visitors will notice a phone number and some other small bits of contact information on all of the website pages, but this information is for reserving a room, not general customer service. The contact page is listed as a link at the very bottom of the page.

Phone Contact Number

The Motel 6 customer service department, also known as the guest relations department, is open from 9 AM to 10 PM daily. Guest relation agents are available to talk with clients about issues with recent stays or questions about upcoming stays.

  • Motel 6 Phone Number: 1-800-557-3435

Internet customer service is open from 8 AM to 8 PM Monday to Friday and 12 PM to 6 PM Saturday.

  • Internet Help: 1-888-203-9954

Mailing Address

We found the mailing address for Motel 6 customer service listed on the reservations page, which was a little confusing as we thought it should be on the guest relations or other customer service page.

G6 Hospitality LLCGuest Relations PO Box 326Worthington, OH 43085

Official Website

Located at http://www.motel6.com is the website for Motel 6. You’ll notice right away that you can start the reservation process on the front page by searching for a room at your destination.

Social Media

You can find Motel 6 on social media site like Facebook and Twitter. Connect for updates and news or just to have an alternative means of contacting the Motel 6 customer service department.

Customer Service Email

There are a couple customer service pages on the Motel 6 website – each with a different email form. We’ve listed the consumer email forms so you can choose the best department to contact.

Our Experience

We were pleased with the customer support team at Motel 6. We called and encountered the automated system. The good part was when we connected with a live agent in less than 2 minutes. When the customer service agent answered the call, we asked for information relating to canceling reservations and making reservations for large groups. The agent took the time to answer each question in a professional manner. We like the way the agent treated us as if we were the only customer. Did you have a similar experience? Comment below.

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6 Comments on “Contact Motel 6 Customer Service
  1. Stayed at your property 2281 Camp Jordan Pkwy East Ridge TN. Denny Siagl was most helpful during our stay. We were
    there for the GWRRA rally this past weekend and lent us a hose so that we could wash our bikes and gave us helpful info about places to eat.

    THANKS

  2. I love motel 6 but the location in Irving, Tx off of 114 & heathrow make customers feel uncomfortable.I understand they deal with a variety of customers due to the location(dfw airport) but its still about customer service. There is still a way to talk to a guest. I did speak with customer service and Kathy was helpful with dealing with Ericka. Ericka is rude and does not know how to communicate properly.

  3. We had a most unpleasant experience at the motel 6 in Kansas City. The first room we were offered was not ready to be occupied, then they offered a room that had low water pressure which we turned down. It was quite cold outside-about 20 degrees and the room we were given had no head on so we were forced to sleep in our sweatshirts and sweats. It took about 4 or 5 hours for the room to warm up. I would never stay there again!

  4. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  5. do not stay at the motel 6 in Richmond hill ga the manager there is obnoxious the shower head there is broken I had to tie and duct tape it to use it I have stay a motel 6 over 1000 times not exaggerating she is the worst I always travel with my dog for 20 years I tell them at the desk no cleaning needed no other motel 6 told me I had to crate my dog she threw me out because I didn’t have a crate

  6. I called Guest Relations to ask why I was charged twice for a stay in Wells, NV. I dialed the number and listened to the automatic greeting then proceeded to wait for half an hour time with nothing but silence on the other end. Am I on hold?

    Still waiting…

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