Contact Michael Kors Customer Service

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Contacting Michael Kors Customer Service Center

Michael Kors is a designer line of clothing and accessories. The brand is available online and in select stores. The brand is part of the Neiman Marcus Group, but there is no About Us page or history page to tell visitors the details of how the line was started. With a little more research we found out Michael Kors was born Karl Anderson Jr, but he changed his name when his mom remarried. He attempted to attend fashion school, but dropped out after a few months.

Contact Info:

The contact information for Michael Kors is simply divided into e-commerce and general contacts. Choose the contact information for the department you need to contact.

Phone Contact Number

There are no hours listed for online order support, but there are hours for other departments of the Michael Kors company. We’ve listed the hours provided for the Michael Kors customer service departments.

  • Online Order Customer Service: 1-800-908-1157
  • Handbags: 1-866-709-5677 – 9 AM to 5 PM Monday to Friday ET
  • Footwear: 1-866-709-5677 – 9 AM to 5 PM Monday to Friday ET
  • Watches: 1-866-709-5677 – 7 AM to 9 PM Monday to Friday and 9:30 AM to 6 PM Saturday CT
  • Jewelry: 1-866-709-5677 – 7 AM to 9 PM Monday to Friday and 9:30 AM to 6 PM Saturday CT
  • Fragrance: 1-888-378-3359 – 9 AM to 5 PM Monday to Friday ET
  • Phone/Tablet Cases: 1-888-SENA-USA

Mailing Address

Michael Kors Corporate Headquaters11 W. 42nd St.New York, NY, 10036

Official Website

The entire Michael Kors line is available on line at http://www.michaelkors.com. The official website provides information about customer service and products, but the primary goal of the site is to sell merchandise. If you plan on ordering you’ll need to register for an account. If you’ve ordered in the past, you can log in to your account to contact customer service about a previous order.

Social Media

Michael Kors is a connected company, which means there are multiple social sites where the company is active. While you can visit the sites without logging in to an account on the social network, you must have an account to send messages to the Michael Kors customer service team.

Customer Service Email

We prefer email to all other means of contacting a customer service agent. You can send out an email and receive the response anywhere without ever having to wait on hold or spend your hard-earned time sitting in front of a computer chatting.

Our Experience

The customer service team representing Michael Kors is doing the brand justice. We called and did not have to wait. The agent answered the call without us waiting. At the end of the call, all of our questions and concerns relating to seasonal returns were answered. The experience was perfect. We want you to share your story to better benefit other customers.

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Rate your customer service experience:
Rating: 2.4/5 (14 votes cast)
Contact Michael Kors Customer Service, 2.4 out of 5 based on 14 ratings
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51 Comments on “Contact Michael Kors Customer Service
  1. The customer service I have experieced thus far from Micheal Kors is unexceptable. I have left three messages and have been bounced around from department to department. I am trying to rectify a problem with a Metallic purse that I bought at Dillard’s in Cleveland, Oh for $398 that has fading and I want to exchange the bag for a different type. Can someone PLEASE CONTACT ME. Thank you!

    • I have been trying for two months everyday after work-leaving messages. I have the same exact problem. I guess I will not be purchasing ANYTHING FROM THIS LINE………

  2. Purchased a Michael kors Fulton shoulder tote bag on December 24, 2012 and the inside is unseeing, I have called Michael kors everyday for a month and still haven’ t heard from them yet, they engnore your phone calls and all they seem to care about is making money, If they don’t get there act together they will end up out of business.

  3. Where is my bag????????/
    I returned a bag to you with tarnished buckles for replace or repair in February PER INSTRUCTIONS FROM CUSTOMER SERVICE. I have never received it back. I have emailed several times, called and been promised a call back several times. It’s July. Where is my bag????????
    Terrible customer service lots of lies. Last call June 27 and promised a call back. none yet. I WILL NEVER BUY ANOTHER MK PRODUCT OF ANY KIND AGAIN.

    • I’m experiencing the same problem right now! Called, emailed, online chatted and still nothing. Did you ever get your problem resolved? Thanks,

  4. Bad customer service!!!!!! Bad products!!!!! Bought a monogram satchel for$ 328.00 eight months ago, already falling apart, call and was bounce around,,will not take responsibilities, for there product,,, bags are made in china….

  5. The Website will not take my mastercard this really upset me because why would I pay this amount of money when they apparently do not want to take it.

  6. I have tried to contact them every day this week and no one is answering their phone. Terrible customer service!! I too have a bag that the leater is peeling but guess I am stuck with it after reading the reviews!

  7. These comments about MK’s Customer Service are a bit disappointing. I too have a purse that the leather is starting to peel. Hoping I have a positive experience when I call them Monday.

  8. I’m very dissatisfied with Michael Kors customer service. I have purchased multiple purses, watches, wallets, belts, shirts, dresses & jeans. I spoke with a customer service representative on September 13, 2013 about a white pair of capris that I had worn twice & they split completely down the back. I usually do not have issues with any of their items; however, my capris are not able to be fixed and they were over one hundred dollars. The customer service representative told me to email pictures to MK’s customer service email. On September 13, 2013 I emailed them multiple pictures of my white capris and a detailed message. It is tremendously unprofessional that they have not compensated me for their product that is lacking quality. Honestly, Michael Kors is charging too much for products that don’t even live up to the name. I’m extremely dissatisfied.

  9. I am very dissatisfied with on of the stores in Calgary as far as customer service goes. I had purchase a winter coat at the Chinook mall with the understanding that I will be able to exchange it at any other store for size only since Chinook mall did not have any other jackets in stock. However, after purchase I immediately drove to SouthCenter mall with the hope to exchange it for my size as the lady at Chinook said they will have a few in stock etc. However after the experience at Chinook mall I can not say the same for your store in Southcenter the lady there she was so rude so cold so negative and yet so unwilling to help what so ever, all she kept saying I do not have this jacket I can not exchange it it’s a final sale. yes it was a final sale but the receipt clearly said I could exchange it for SIZE. So now I am stuck with this adorable jacked in extra large and no store any longer have it in my size.I will continue to shop at you’re store as I love the quality of the product and have many purses, shoes dresses pants and now a two size two big coat. As for shopping at your location in southcenter never, never again after that experience with the tremendously rude service from the one lady that I my add she mad my cry to how rude she was and unwilling to help what so ever. To bad the customer service is not as good as your product she will attract more bees with a smile a positive attitude that is for sure. As for now I am hopping you can advice to what options do I have to achieve the proper size coat…..? I won’t hold my breath to hear back. I thank you much and hope and only hope to hear back with a positive answer. Sincerely Ashleih Desrochers.

  10. I have phoned MK customer service 11 times today without once getting through to an operative. It makes a nonsense of their message that the call is very important to them – if only they meant it!

  11. Today Anita Ramos helped me at your Katy tx location. She did a great job. Does she have a company email address do I can send her a thank you email?


  13. My new bag that was (Christmas bag gift from my husband and had only been worn once) both a shoulder bag and a cross body broke when I tried to use it in a cross body style. The ring that was suppose to make this changing of styles possible snapped in half. I went to the Plaza las America store (Puerto Rico) to exchange the bag. I was told by a salesperson I needed a receipt. I explained that it was a Christmas gift and I didn’t have one. I was told this is their policy that without a receipt nothing could be done. The store manager Lisa was called to help. She was very calm and patient as she listened to all the details of my story. She searched the computer for my receipt and she then search her stock room for a replacement bag. Since the bag was purchased in December and it was now February it was no longer in stock. She finally was able to locate the hardware to repair my bag. She was great under pressure. A real professional. Thanks

  14. Recently i had excellent costumer service from your store, in Brea California. I am very happy with my experience with your brand and employees that represent your brand

  15. Im sorry but I have bought 2 bags and a wallet from michael kors and Im extremely dissapointed and disgusted about how cheaply his products are made. The wallet broke, hardware tarnished and fell off, my Astor bag the chains tarnished and my favorite bag which I am so upset about recently the handle broke off!!! Im disgusted and so extremely upset about the Michael Kors quality and I wonder if he even pays attention to all these complaints!! Ive kept my bags nice in the sleeve they have come in and in a cool place and I cannot believe that my cheap ninewest bag has better survival than my expensive MK bags. Unbelievable. Never will I buy another product from Michael Kors!!!!!

  16. I felt the need to write and let someone know about the poor customer service that I experienced at the Michael Kors outlet in Foley, AL. The best way to explain this is that it was like a scene out of Pretty Woman. I walked in, walked around, NO ONE spoke to me at all. I was only looked at up and down. Let me tell you, this really set the tone for the rest of my day. I am sorry I ever set foot in that store. I was in there to purchase a cross body purse for my daughter’s 14th birthday. Sadly, she WILL NOT be receiving a Michael Kors anything for her birthday. I don’t want her advertising for this company. Hopefully the employees at this store will get some customer service training in the near future.


    Becky Maxted

  17. For Christmas I wanted a purse, I wasn’t sure which one so my aunt and I went shopping and I found a gorgeous Michael kors purse I loved.. She was with me and so bought it for me… And I bought her one also… Well as I wore it and was wearing a white shirt, the black from the purse was rubbing on my white shirt. I had never bought a big black purse from there so thought maybe this is what happens. Also little by little I noticed the black was looking more brown… It had not even been 3 months since I started to wear it so I went to the Michael kors store. They said I needed the receip but my aunt no longer had it and she paid cash and didn’t put her name down, needless to say they couldn’t find it in the system. Well the only thing they said they could do is charge me a fee of any where close to 200 dollars to re-dye the purse!!!! Which is ridiculous!!!! My aunt paid almost 400 for this purse which is ruined now because it looks like the color is fading!! Not evenly either!!! I have never had this problem before! But it has truly made my thick twice when buying a purse!!!!

  18. Very dissatisfied with the service I received at the Michael Kors Store at Tanger Outlet at National Harbor, the evening of May 12th 2014. After purchasing a watch, I was told by Jessica, customer service rep / cashier she was unable to print the gift receipt I had requested. I asked her to cancel and re ring it again on a different register to solve the problem and was told “unfortunately I can’t do that” this was her exact word with attitude. She was extremely rude, disrespectful and not attentive. During the time I waited (more than 20 minutes) waiting for her to get the printer issue resolved she did not once apologize or acknowledge our existence. She completely dismissed us. There were more than 7 reps on the floor and not one of them approached us to ask why we were standing around by the register waiting and if they could help. I will never spend a penny at that location

  19. My first time trying to contact the customer service department.

    Just read all the feed about customer service at MK. Dosen’t look to good. Hope it dosen’t happen to me.

    Looking forward to hearing from customer service department


  20. I too am an unhappy customer. Teachers don’t make a lot of money, so when I had the chance to order a genuine Michael Kors purse on line for half price I was thrilled! The purse came with a card of authenticity and everything- if this is an authentic bag – I got screwed. The handles are not leather and are already falling a part. I wrote to customer service but have gotten no resonse

  21. I bought a handbag at the outlet store a couple months ago and it has come undon on the side I naught it back to the outlet store and they would not take it back I don’t think it should fall apart after a couple of months I would like to take it back and get something else I don’t want to get the something I’m afraid it my happen again please let me know wT to do I don’t think I should loose my mony after a couple of months thank you.

  22. I received a watch in 2011 and within 3 months the watch dial came completely out of the watch face. I called MK and they sent me a three option letter in which I could choose from three different watches because the original was no longer avaialable. I wear the replaement watch every once in awhile as it is more of a “dress up” watch and two days ago, the pin that connects the watch band to the face broke. I called MK and they explained that the pin is not a separate part and that I would have to spend $60 on a new band / pin combo. Mind you, the part that needs replacing is literally 5mm in diameter and maybe 1mm thick. $60 for that part is ridiculous. I understand that this isn’t customer services fault but I’m not spending $60 on a part that may cost $.02 cents. Add that to the fact that this is a replacement watch that broke (with very limited wear) after my original watch broke (with very limited wear) and you have a fairly irritated customer. Neither myself nor my girlfriend will be buying MK watches again. Ever.

  23. I wrote about the bad experience I had with a Michael Kors store, which is located in a mall in Wayne, NJ. I felt that I couldn’t go back there but I wanted to buy my daughter a graduation gift and we decided to go back to the same store. I felt uncomfortable from our last experience but I was really surprised on how much of a difference the staff treated us. I still was in my sweats and torn shirt and the staff treated us very well. They took us from point A to point Z and ended up buying a purse and a watch. I guess my college tuition have to wait.

  24. I was given my first Michael Kors bag for Christmas, and after carrying it for less than 2 weeks the handle broke. I took the purse back to the store only to find out that they would not replace it in the store. I was given a number to call, and after leaving several messages for a returned call, I gave up and called the customer service on the internet. Third disappointment, I have to send the bag in for repair and PAY shipping for returning their damaged product. Wow, I have always been a Coach fan and I had to return a purse there and it was exchanged no questions asked! The purse was obviously in new condition upon my return to the store, so I am very disappointed in the return policy of your merchandise especially given the cost. I have since purchased many items for myself and family, but I will be rethinking my decisions at this point.

  25. I bought a 100.00 pair of white mk jeans and they r like Justin bieber pants !! Crotch down ,, butt hangin!! Uy yi yi AWEFUL!! I’m sooo disappointed !! I am poor soo this is a big deal to me! I got them on sale,, but still,,,,, consumers r left in the dust !! And so r the kids in china that make these bogus jeans!! I’m ashamed of myself for fallin for this crap!! Oh well

  26. I bought a 100.00 pair of white mk jeans and they r like Justin bieber pants !! Crotch down ,, butt hangin!! Uy yi yi AWEFUL!! I’m sooo disappointed !! I am poor soo this is a big deal to me! I got them on sale,, but still,,,,, consumers r left in the dust !! And so r the kids in china that make these bogus jeans!! I’m ashamed of myself for fallin for this crap!! Oh well

  27. Hello my daughter applied at the MK store at the citadel
    Outlet. The hiring managers looked at her an said she was to preppy or
    Should I say to fashionably!! So they didn’t hire her. The girls in there look horribly dressed
    I find that really hard to believe that the store managers will say that. Very bad service.Also
    I my husband had bought me a watch the black chain leek black with black face 600$
    An some of the little stones came right off what can I do about

  28. I returned a bag with problem with the handle. I explained the issue with customer service and they told me they would either fix it or send me a new bag. Neither happen. I just open a box with my bag that wasn’t fixed and it had no explanation. I don’t understand. I want an explanation for your poor customer service.

  29. Hi the handle from bag totally broke due to the stitching i took it into the michael kors store and they said they would send my bag off to be fixed and that it would take 1 month. REALLLY!!!!??? 1 MONTH? What do i do in the mean time its now been 3 weeks im really disappointed they didn’t just replace my handbag, Clearly a problem with the bag and i have to suffer without a bag for a month. I love Mk products i literally have lots of Mk items im just disappointed that they don’t have a better process.

  30. I am very displeased with Michael Kors handbag that I pursed the handle is peeling. For the price I paid it should at least be durable. With a name like Michael Kors you would think you are getting good quality material but NOT.

  31. My husband purchased a grey leather jacket online for me Christmas 2013. I have only wore the jacket 4 or 5 times since then. I just broke out the jacket for Fall 2014 and noticed that the armpit of the jacket is ripped out. It appears that the leather has actually come apart. (not the stitching) I called the customer service and spoke to Ralph who could not appear less interested. I was given a ticket number and told return information would be sent to my email address. I inquired as to how I would know if the jacket would be replaced or repaired. Ralph informed me that there is no way of knowing until the warehouse received the jacket. Once I send it in they would not return it unless they are able to repair it. Bottom line? I am very disappointed in the product quality and customer service with Michael Kors.

  32. I recently bought a MK clutch and the second time I used it the wrist strap broke off. On closer inspection of the strap it seems as it was not sewn on properly. We pay so much money and get poor quality product. Smh… Sticking with coach never had a problem with their products.!

  33. I am very disappointed with Micheal Kors. I bought a wallet that I loved had it for about 4 months and the buckle on it tarnished .I sent it in to see if they could replace a buckle and sent a note to return the wallet if it couldn’t be fixed and they destroyed with out my permission and then wanted to give me a credit Not refund to my card. I feel for what you pay for the product they would have better customer service and quality of product. I just feel very disappointed about my experience.I would like to buy a watch but the one I want is only sold at Norstrom’s so I can’t even get the watch I want.

  34. i am very unhappy with my purse that I purchased as follows:

    1. Purchased on 9/08/2014
    2. Amount of $318.40 original price $398.00
    3. Brown Hobo bag

    The leather that was attached has come loose so Iam unable to tighten the top on one side. Iam a very careful with my purse and take great care of my purse. Iam a 71 year old woman that have purchased other Michael kors have not had any problem. Really disappointed!

  35. Michael Kors have nice looking bags. I found them to be of bad quality. I have bought several bags and have problems with them.Im unable to get in contact with customer service to get them repaired. I would not recommended any to buy their bags.

  36. I am sorry to say I contacted your company last june or july the girl I spoke with was no help she told me they could not help me . I then went into the Macy’s dept store in my area as I was walking around looking at different handbags , the gentleman at the Michael Kors since I was caring my handbag he stated it was a nice purse , I explained to him I really like it but it was falling apart on the inside and I hardly use the bag . He looked at it and said that should of never happened. I need to call the company and get it replaced. I came home and called the company they stated it was out of warranty . I explained to them what the man told me and that I had called last summer and got no help . this bag cost me a lot of money and should of never spreeded on the inside like it did . the man I spoke with on the phone told me he would email me a place to send a picture and they would decide if it could be replaced . He assured me as soon as he got off the phone he would email me , as of today I have never received a email or any notice . This leaves me with idea of the fact that Michael Kors sells their products but doesn’t stand behind them. This was my first handbag of this designer , as of now it will be my last . I know this means nothing to you but I saved for along time to purchase this. I would so appreciate a replacement,a credit , or at least a coupon for a discount . Please help me

  37. I have purchased several items from the Michael Kors line, and very disappointed. A gold handbag shows imprint of where I had my wallet on INSIDE pocket. A pair of slacks with a Brooke seam in the front came apart, and a gold jacket ripped at the sides and lost the button the first time I wore it! No more MK for me!

  38. Don’t buy wallet with Mk on pantone leather. My sticker all came off. You past one hundred dollarsat Macy’s to watch it just go almost all black. Not satisfied

  39. Ridiculous store return policies. I received a gift for Christmas with a Gift Receipt. When I went to return the gift because it didn’t fit, I asked for store credit (I was planning on buying a purse a later date….after my xmas bills were all paid). I was told that I could not get a store credit because the 30 day return policy had expired. I explained it was a Christmas Gift and only wanted a store credit. The receipt had no notion of when Xmas gifts had to be returned by (I returned it Jan 10th). The Store Manager said that she would allow me to make an exchange for something else in the store but I had to purchase it today. Nothing like pressuring your clientele to make a purchase. In the end I decided I would purchase a purse (at least I was putting the exchange towards something I would have purchased at later date) There were 2 that were nice but wasn’t certain which I like better. I asked the saleslady if I purchased the one and then wanted to exchange for the other if I could do that (sometimes the purse doesn’t match your outfit) she said sure…then the manager said NO because of the exchange for the xmas gift she couldn’t do that…. Frustrating!!! I’d like to add that the purchase price of the purse exceeded the the original gift by $300.

    Never ever again will I purchase from Micheal Kors and I have told my friends and family to longer purchase gifts for me from this store….all because you wouldn’t give me a store credit.

  40. Im not sure this website for canada or not.
    I went to Michael kors in Crossiron mills in Calgary, Canada on Jan 20, 2015.
    I felt upset when I was buying my bags the day before yesterday.
    One of my bags was the last in the store and the buckle was dirty, so I asked the clerk for a discount.
    It was fine if I didn’t recieve a discount, but her face changed and she said “No”.
    Instead I asked if she could clean my bag.
    She tried to find cleaner and Her co-worker told her something,
    then she complained about cleaning the bag to her co-worker in front of me.
    It seemed like I was bothering her.
    She didn’t clean the buckle, just slightly wiped the leather.
    She also made a mistake when I paid for my bags.
    I had to give her my card twice and she threw my card back on the desk.
    I understood the mistake when her co-worker explained to me.
    She never said “sorry” or “thank you”.

    And I went back to Michael Kors Jan 22 2015 to exchange my bag and make a formal complaint about my last experience.
    The salesperson I was bothered by last time, Turned out to be a manager.
    I asked where to make a complaint and two other managers came out as well as she.
    They claimed to not understand my complaint.
    They said her behavior was fine. They sided with her and said she wasn’t rude.
    My english may not be the best, but I can still tell when people are being disrespectful.
    I felt like I was being ganged up on, I feel that I should be respected more as a well paying customer of your company.

  41. Purchase 2 bags from Michael kors on line shopping, received the bags and they are not to my satisfaction one very poor made the other one the wrong size, sent many e-mails to the costumer service rep Amy Smith at requesting the Return merchandise Authorization form and the address where to send the bags, so far she did not send me the form and I, contact her the next day the bags were received.
    I, need the form and address to return the bags.
    Thank You.

  42. I purchased a winter coat Michael Kors for my daughterinlaw for a Christmas Gift. And the zipper is not working it splits open when you close it. I feel I should get a replacement, since she just started wearing it. I purchased it on line thru Macys on line please let me know what to do. I would appreciate Thank you

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