Contact Michael Kors Customer Service

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Contacting Michael Kors Customer Service Center

Michael Kors is a designer line of clothing and accessories. The brand is available online and in select stores. The brand is part of the Neiman Marcus Group, but there is no About Us page or history page to tell visitors the details of how the line was started. With a little more research we found out Michael Kors was born Karl Anderson Jr, but he changed his name when his mom remarried. He attempted to attend fashion school, but dropped out after a few months.

Contact Info:

The contact information for Michael Kors is simply divided into e-commerce and general contacts. Choose the contact information for the department you need to contact.

Phone Contact Number

There are no hours listed for online order support, but there are hours for other departments of the Michael Kors company. We’ve listed the hours provided for the Michael Kors customer service departments.

  • Online Order Customer Service: 1-800-908-1157
  • Handbags: 1-866-709-5677 – 9 AM to 5 PM Monday to Friday ET
  • Footwear: 1-866-709-5677 – 9 AM to 5 PM Monday to Friday ET
  • Watches: 1-866-709-5677 – 7 AM to 9 PM Monday to Friday and 9:30 AM to 6 PM Saturday CT
  • Jewelry: 1-866-709-5677 – 7 AM to 9 PM Monday to Friday and 9:30 AM to 6 PM Saturday CT
  • Fragrance: 1-888-378-3359 – 9 AM to 5 PM Monday to Friday ET
  • Phone/Tablet Cases: 1-888-SENA-USA

Mailing Address

Michael Kors Corporate Headquaters11 W. 42nd St.New York, NY, 10036

Official Website

The entire Michael Kors line is available on line at http://www.michaelkors.com. The official website provides information about customer service and products, but the primary goal of the site is to sell merchandise. If you plan on ordering you’ll need to register for an account. If you’ve ordered in the past, you can log in to your account to contact customer service about a previous order.

Social Media

Michael Kors is a connected company, which means there are multiple social sites where the company is active. While you can visit the sites without logging in to an account on the social network, you must have an account to send messages to the Michael Kors customer service team.

Customer Service Email

We prefer email to all other means of contacting a customer service agent. You can send out an email and receive the response anywhere without ever having to wait on hold or spend your hard-earned time sitting in front of a computer chatting.

Our Experience

The customer service team representing Michael Kors is doing the brand justice. We called and did not have to wait. The agent answered the call without us waiting. At the end of the call, all of our questions and concerns relating to seasonal returns were answered. The experience was perfect. We want you to share your story to better benefit other customers.

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Rate your customer service experience:
Rating: 1.7/5 (7 votes cast)
Contact Michael Kors Customer Service, 1.7 out of 5 based on 7 ratings
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13 Comments on “Contact Michael Kors Customer Service
  1. The customer service I have experieced thus far from Micheal Kors is unexceptable. I have left three messages and have been bounced around from department to department. I am trying to rectify a problem with a Metallic purse that I bought at Dillard’s in Cleveland, Oh for $398 that has fading and I want to exchange the bag for a different type. Can someone PLEASE CONTACT ME. Thank you!

  2. Purchased a Michael kors Fulton shoulder tote bag on December 24, 2012 and the inside is unseeing, I have called Michael kors everyday for a month and still haven’ t heard from them yet, they engnore your phone calls and all they seem to care about is making money, If they don’t get there act together they will end up out of business.

  3. Where is my bag????????/
    I returned a bag to you with tarnished buckles for replace or repair in February PER INSTRUCTIONS FROM CUSTOMER SERVICE. I have never received it back. I have emailed several times, called and been promised a call back several times. It’s July. Where is my bag????????
    Terrible customer service lots of lies. Last call June 27 and promised a call back. none yet. I WILL NEVER BUY ANOTHER MK PRODUCT OF ANY KIND AGAIN.

  4. Bad customer service!!!!!! Bad products!!!!! Bought a monogram satchel for$ 328.00 eight months ago, already falling apart, call and was bounce around,,will not take responsibilities, for there product,,, bags are made in china….

  5. The Website will not take my mastercard this really upset me because why would I pay this amount of money when they apparently do not want to take it.

  6. I have tried to contact them every day this week and no one is answering their phone. Terrible customer service!! I too have a bag that the leater is peeling but guess I am stuck with it after reading the reviews!

  7. These comments about MK’s Customer Service are a bit disappointing. I too have a purse that the leather is starting to peel. Hoping I have a positive experience when I call them Monday.

  8. I’m very dissatisfied with Michael Kors customer service. I have purchased multiple purses, watches, wallets, belts, shirts, dresses & jeans. I spoke with a customer service representative on September 13, 2013 about a white pair of capris that I had worn twice & they split completely down the back. I usually do not have issues with any of their items; however, my capris are not able to be fixed and they were over one hundred dollars. The customer service representative told me to email pictures to MK’s customer service email. On September 13, 2013 I emailed them multiple pictures of my white capris and a detailed message. It is tremendously unprofessional that they have not compensated me for their product that is lacking quality. Honestly, Michael Kors is charging too much for products that don’t even live up to the name. I’m extremely dissatisfied.

  9. I am very dissatisfied with on of the stores in Calgary as far as customer service goes. I had purchase a winter coat at the Chinook mall with the understanding that I will be able to exchange it at any other store for size only since Chinook mall did not have any other jackets in stock. However, after purchase I immediately drove to SouthCenter mall with the hope to exchange it for my size as the lady at Chinook said they will have a few in stock etc. However after the experience at Chinook mall I can not say the same for your store in Southcenter the lady there she was so rude so cold so negative and yet so unwilling to help what so ever, all she kept saying I do not have this jacket I can not exchange it it’s a final sale. yes it was a final sale but the receipt clearly said I could exchange it for SIZE. So now I am stuck with this adorable jacked in extra large and no store any longer have it in my size.I will continue to shop at you’re store as I love the quality of the product and have many purses, shoes dresses pants and now a two size two big coat. As for shopping at your location in southcenter never, never again after that experience with the tremendously rude service from the one lady that I my add she mad my cry to how rude she was and unwilling to help what so ever. To bad the customer service is not as good as your product she will attract more bees with a smile a positive attitude that is for sure. As for now I am hopping you can advice to what options do I have to achieve the proper size coat…..? I won’t hold my breath to hear back. I thank you much and hope and only hope to hear back with a positive answer. Sincerely Ashleih Desrochers.

  10. I have phoned MK customer service 11 times today without once getting through to an operative. It makes a nonsense of their message that the call is very important to them – if only they meant it!

  11. Today Anita Ramos helped me at your Katy tx location. She did a great job. Does she have a company email address do I can send her a thank you email?

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