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Contact MetroPCS Customer Service

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Contacting MetroPCS Customer Service Center

MetroPCS is a mobile phone company that offers multiple plans without being stuck in a contract for one to two years. The official website allows customers to order phones, add money or minutes to their accounts or upgrade/downgrade to a new cell phone plan. Coverage is not available in all areas. The customer service portion of the website is listed under the Support tab at the top of the page.

There are several complaints online about MetroPCS customer service, including lack of support and overcharges on accounts. We also noticed quite a few complaints about poor phone quality.

Contact Info:

Phone Contact Numbers

We found one phone number for MetroPCS customer service on the support page. That phone number is for all incoming calls, including lost phones, stolen phones, upgrades, downgrades and all customer questions.

  • MetroPCS customer service: 1-888-8metro8

If you are simply trying to contact customer service to make a payment, you can dial *99 from your mobile phone.

Mailing Address

The mailing address for customer contact is listed on the support page of the MetroPCS website.

MetroPCS Wireless, Inc.
P.O. Box 601119
Dallas, TX 75360

Official Website

The MetroPCS official website is located at http://www.metropcs.com. You can log in to your account, order new service or alter current service from the official website. Customers can use the official website to learn more about MetroPCS plans and available phones.

The support page of the MetroPCS customer service website is located here: http://www.metropcs.com/metro/support/phonesActivation.jsp.

Customer Service Email

There is no customer service email or contact form listed on the MetroPCS website. We have contacted MetroPCS from the Facebook page about a customer service email address. We will update the email address if one is available.

Our Experience

When we contacted customer service, we encountered an intense automated system. After approximately 5 minutes on hold and the system repeating multiple times, we finally reached a MetroPCS customer service representative. We encountered a language barrier due the strong accent of the customer service representative. This made us believe the call center was not local. After a few attempts, we asked about signing up for service. The rep explained that customers have the ability to sign up for service and ask questions on the official website. Unfortunately, you will need to be a currently be a MetroPCS to ask questions via email. This is the response we received when we contacted customer service through the MetroPCS Facebook page.

When we sent a question to MetroPCS Facebook page, the response time was fairly quick. The administrator of the page responded with 30 minutes and detailed the steps of asking a question. This information was helpful, but we felt the information should be readily available on the offical MetroPCS website. See the communication below:

MetroPCS
Hello Richard, have you set up a “My Account” at our website yet? If you have a “My Account”, once you login with your username and password you will see the option “Manage & Pay”, select it. When you select any option under it, you will see “Contact Support” to send an e mail. Also, once you have logged in you may chat with an online agent as well. Simply select “Chat” and an online agent will assist you. Please visit http://www.metropcs.com/metro/profile/register.jsp to set up a “My Account” if you do not have one. Thanks, KD

Original Message:

Is there a customer service email address? I’d like to ask a question of customer service via email.

When you wanted to sign up for service, what was your experience dealing with customer service? Did you have a long wait time or did you speak to someone immediately? Share your experiences with us?

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Rating: 1.6/5 (40 votes cast)
Contact MetroPCS Customer Service, 1.6 out of 5 based on 40 ratings
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179 Comments on “Contact MetroPCS Customer Service
  1. I visited the metro pcs store, pleasant hill commons, kissimmee, fl on a sunday and their opening hours were advertised as 10-5, I waited until 10.25 and no one had come to open the store. Whitlst I was there five other people arrived to go into the store and all of us left – potential business well and truly lost !!!

  2. Hi, I already made payment 6/25 morning and it has been over 1 day. But I couldn’t make a call because evertime I try to call, it says my status is nonpayment. Can you please fix it ? Thanks,

  3. i have being trying to talk to a live customer sevice person at 1-888-863-8768 it is not for live customer sevice when dialed from my metropcs phone.please post a correct phone number to speak to someone live.

  4. On July 17, I went to a store to replace my phone who was lost. I purchased a 4G phone. I have a family plan for 125.00 for 5 lines. I received a text message said that:”A changewas made to your account. $195.66 due for next month. Why?

  5. Customer support does not exist. My phone will not connect with my network. “service rep” would not help!

    • same with mine! and now i have to wait for a tech rep to call me in 5 to 6 days, thats crazy for one i am paying for a phone that i can’t even use. and for 2 why the hell could they not just send me to a tech person. this is insane i am getting so annoyed!

  6. well I think that Im done with metro. I enroled in metro total protection and it lost all my contacts. I have made 5 phone calls to metro and there was no awnser for this. I had a hard time understanding what was being said to me and each time they had me do the same thing.

    Less than two weeks ago all my contacts were on line and now there not. TELL ME WHY. I have had a metro account for 5 years. Now I dont want to be treated this way any more. I will tell everybody about this. Its time that some one makes a stand.

  7. Dear Sir Madam, I need my account number and pass word of my MetroPCS phone number : 404 447 3673. It would be highly appreciated if you kindly e-mail me or text me my account number and pass word.

    Regards

    Abdul Howlader
    226 W 111st Street Apt. 6
    New York NY 10026

    • Hi there. Just curious if you ever got a response from them with the info you were asking for? I’m wanting the same thing but their customer service SUCKS BIG TIME!!! I’ve been with them for a little over 2 years now and once I set up my account I have NEVER been able to access it. Have gone to the store where we purchased our phones and they said there was no problem accessing it. Have tried talking to support via my phone and every time after about 1 minute we strangely get disconnected. The worst customer support I’ve ever had!!

  8. I made payment on 8/1/2012 through green dot money pack and Im getting a recording saying that my account could not be validated. What is the problem? Also, this problem occurred during midday of 7/31 which is much too soon to cancel my service.

  9. I have a samsung galaxy indulge phone. This phone was purchased after being misinformed by a metropcs sales rep.for replacement on a Huwei phone. I have been having problem since replacing my water damaged phone. The latest incident was having a metro rep. Breaking the SD card in the phone because you asked to transfer the contact to the new replacement phone. I was credited about half the price I payed for the 30g SD card, and I am paying for a upgraded phone service which I can’t utilize, and I am currently in possesion and using a phone with a damaged SD slot inwhich I can’t download certain application or set up MetroStudio onwhich I have a MetroStudio plan. This incident and problem occured in the store and should have been resolved there. To continuously replace a phone via UPS is a great inconvence. Especially when you have disabilities and your phone service is cut off each time you replace a phone. I am very unhappy with MetroPcs (mainly staff or representatives) and am currently looking for a new service provider

  10. I paid my Metropcs phone bill with my credit card in the store. The cashier made a mistake and entered one number wrong from my Visa. Next thing I know my service is cut off for non payment. I called metro to find out what the problem was. When I called I was connected with an automated voice that told me that my service was disconnected. When I tried to speak with a customer service Rep I was told that I could not speak with one until I made my payment in full. (Talk about holding me hostage) So I called from an outside line and finally got someone. Of course by this time I had thrown the recipt away but was told to call another number so that they could launch an investigation. I was told they would reconnect my service immediately and then investigate. When I called the number of course I was put on hold for an eternity. When I finally did get someone the absolute best of her investigation was to tell me…. “I don’t see a payment” I said “I know this that’s why my service was cut off. Can you call the store and verify”? She told me that I had to do that. (That’s what I call customer service. The customer has to service themselves). So I go back to the store and lucky me the same person was there. She told me that she was hoping that I would come back because she made a mistake with the credit card number. (Now I’m pissed). Not at the mistake, everybody makes mistakes. It’s just that She had my phone number. Why didn’t they train her to call the corporate office and explain so my service wouldn’t be cut off. Or at least let them know to expect my call. Or have corporate text me that there was a problem and for me to contact them. Instead of “Oh he’ll come back once his service is disconnected” and sending me through all that. I went to their web site to complain and there is no way to contact them online. I called the number from the site and if your a customer there is no way to contact them with a live person unless you pretend that your having a problem sending them money and then they’ll get you someone to talk to. You have to call from a landline or with a phone that is not listed with MPCS and go through a lot of B.S. to finally talk with someone. (Bad customer service. They have several ways for you to pay your bill but It’s hell when I comes to receiving help).

  11. I think your service STINKS I have tried for 24 hours to speak to a HUMAN about a problem with my phone. I am handicapped and a trip to the mall for elp is very troublesome

  12. 0n 7/26/12 my bill was due as I eperenced some financial difficulties and could’t pay entire bill.lost one of three lines.on 8/16/12 reinstated line paid $81and change was supposed to be for two lines. on 8/26/12 was notified by text that $78 was due,when I went into company store I was told due to fact Ihad let one line be disconnected I no longer qualified for family plan and all three lines were now single plans. After further questions about the sum of $159 for my service for ten days I could not get an answer. Perhaps I should close all lines and get another carrier

  13. y is my bill so high it jumped from 70 – 90dollars y when i have the same features that i always have also i try n contact u by phone n the number doesnt work

  14. Hey im a big fan of metro.pcs and i do have a metro phone but the reason why im complaining is that my phone bill came out to be pretty high and i called them & they said i had downloaded a payed app which i didnt snd they chsrging me for it i usually pay $50 something like nomal and my bill is 93.17 and i dont know what im going to do because i didnt pay any payef apps can you pleaze take that off my account and let me please pay my regular bill :(

    • this is bs, i paid my bill on the first of the month though my bill isn’t due until the 21st. My bank shows the bill paid with a confirmation of 8773156. now my phone is off without a dam way to contact customer service. i switched from t-mobile to not have to deal with this unreliable bullshit….5103567411

  15. Like many others have stated in their comments it’s not fair that you can never speak with a live person. It is impossible to get a live agent at the customer service number provided 1-888-863-8768. It seems as though after you get signed up all you can do with metro is pay your bill and purchase and up grade to paying more eventually. I will check them out for a few more months then I will probably decide to change to another company.

    • Customer Service = Screw You

      Call Kathy (KG by chat). She won’t help you but she’ll make you feel like you got screwed. Leave her a voicemail and tell her how you really feel. 469 330-4701

  16. cannot turn my phone on, this will be the second time I have had to replace this phone in less than 30 days. I cannot afford to replace my phone every time it malfunctions I am currently in college and I do not have a job. If my phone is not replaced free of charge I will be forced to move to another phone service carrier.

  17. buenas mi situacion yo le compre un 4g zte anthem el dia10/2/2012 y no guiere funcionar bien fui a la tienda para gue me dieran otro del mismo precio o mas barato el muchacho no guiso tnderme porgue el no fue guien me lo vendio gue no podia hacer nada.yo guiero uno mejor o igual o mi dinero.la tienda esta en la 13ave brooklyn .y.11218.mi id 01171950.

  18. I bought anyLG phone frome metro after a week it was giving me same problems took to metro after a day a got a refurbished phone from them even though I had bought a brand new one.withing a day the problem was still there took it to metro.foe any exchange of refund.got the shook of my life only metro you cannot return a phone but on there polices there take there phone with no questions asked.this people there do daylight robbery.even when you buy a car and you don’t like it you can return it….it is a different think with metro.please don’t buy this phones there don’t work and you will be stack with this refebshed phones from china.go to any other net work but don’t go to Metro Pcs.no where in the world you find silly polices like metro in Dallas.I am so disappointed in them please don’t do business with this people….

  19. Metro PCS is a Big joke for sure people be warned live this net work alone please.If you want to have BP do business with them all there want is money and don’t care about the service you get.Go in there store paying a bill there are all smiling .Go there with a faulty phone there are all giving excuses and telling tells.in this whole world Metro is a disappointment when it comes to costumer service and public relations .sing up with them and you are stuck believe me fellow costomers…This LG phone there are selling and saying its the latest I s day time robbery.I am so mad with them.there is no manager who can even help you.Go to a car dealership buy a car for 20.000 you will be able to return it surely with no silly questions asked.buy a metro phone you are stuck With it and there don’t care.This refubshed phones don’t work trust me.I am one very disappointed customer in this world.

  20. I will appreciate ifyou can sent my password and account number my # is 774 386 0912 also the number to talk ur customers represenative directly please.thanks jsm

  21. I will appreciate ifyou can sent my password and account number my # is 774 386 0912 also the number to talk ur customers represenative directly please.thanks jsm

  22. I bought a Samsung Galaxy in February. It stopped working last month. I sent the phone in to Samsung because it is still under manufacturers warranty. They could not fix it so Samsung sent me a new replacent phone. I however can not use activate the phone. After 4 days talking to 14 different customer service reps and 3 calls to Samsung. Still no activation. I have been told i have to take the phone in to Alpharetta, Ga. 742 miles from me each way. Needless to say I am fed up with Metro PCS.

  23. Hey, I want to know what I can do on my phone because is not working. Then I have payed my account already and my phone is not making calls and sending text msg. However; I have pass my number from a new phone online and then I want it to work on the new one and is not working, but my new phone is showing on the informations that my number is passed but I saw on the website that I need to wait until 24 hours and already has 24 hours. So is not working already and I also called to metropcs.
    So can you say it to me what to do ??

    Thank you!

    • I just  got the galaxy s3 from metro pcs no more than 5days ago and the phone was working fine youtube was superfast everything it was a dream come ture now heres where the problem sets in so I pay 600 for the phone with tax and all cause I like metro instead of going to atandt where phone only woulda been 200 well the past 2days this phone has sucked everything so slow I even reset it and the 4G is on .. I am very upset and disspointed I was promised something and didnt get half of it. If I payed 600 dollars for 3 days somthing is wrong with me so please tell me what to do.

  24. You gotta be freaking kidding me. We have been trying to pay my daughter cell phone bill for over an hour. Can’t on line it won’t dispaly security question please lets not talk about by phone even worse. Adding her to Verizon.

  25. I have purchased a LG Motion 4G on friday (11/2/12) and its not monday (11/5/12) . When I placed the order I wasnt signed up for metropcs.com … I wanted to check when would it come and if i even put my apartment number. How can i access the payment or just look at it to see if i put the apartment number ? pleeeaseee hellp ):

  26. Metro PCS is a different animal. First of all, I’ve been with them since 2009 (not by choice, but because the person who got me the phone was cheap). I stated to them that I was going to have problems with this service and their products the whole while I am with them. Secondly, they don’t know what customer service is. I was always taught “the customer is always right”, I’m sure you heard this also; but not where Metro is concerned. I’m writing this because I’ve had nothing but problems since I signed up with them. Problem #1: dropped calls. Most phone companies give you a credit for that mishap (I know it happens) but not Metro. They give you a fake ass apology and tell you there is nothing they can do. If you are going to apologize, then I expect something for my trouble (like a credit). Problem#2: My phone was getting switched to a calling card service on a regular basis. I would just be completing a call, hang up, dial another number and get “If you would like to make a call please use a call card” message. Called about that, got the same fake ass apology; but no solution. Problem#3: I would pay my bill months in advance (at least 3) and when I ask for a refund of the future funds, I’m told “their policy is no refunds”. Now how the hell are you going to force me to stay with your service, if I choose to take my business elsewhere? Still can’t wrap my head around that one. Problem #4 (and this is a the icing on the cake): My phone was stolen from my place of employment (today) and I raced to their so-called “corporate” store (in Michigan) to report it, have them turn it off and ask for a refund of the money I paid YESTERDAY for December that isn’t due until NEXT WEDNESDEY (11/28). I was told “they can suspend my service till I get another phone, but due to their policy; they don’t give refunds”. Isn’t that a bitch. I tell them I’m going elsewhere for cellular service in the future, and you still say I can’t get my money back? What the fuck is wrong with them. Where in the world does it ever say that If you don’t use something you pay anyway? I must have missed that memo. I’m writing this to say that if everybody stops using them, and leave in droves then they will either: change their policy or go out of business (I opt for the later). When I left the store tonight my comment was “You’re going to make me get a lawyer to get $55 dollars from you (my advanced payment for December’s service, which I won’t use)? and got nothing but the customer service number. Now if that’s not saying FUCK YOU, I don’t know what is. Thanks for listening and look for me on the People’s Court. Now instead of paying $55, they’ll be paying more.

  27. By the way: When ANYBODY signed up for this crack head ass service were you told that they didn’t give monetary refunds? I know I wasn’t told. Just thought I missed something, and I didn’t read it in their contract either, or I would have left a month after signing up. Their business practices and policies are shady and I am done with them (until court).

  28. This is the third month in a row that I’ve gone to the website to pay my bill and was told my password was not what they have on record. I asked for a new password & received it on my phone, signed in with the new password and a form to create a permanent password. Once that was done I tried to sign in again, and was told my password was not what they have on file. Last month I paid by phone but that isn’t what I want to do. There seems to be no one we can talk to, no email address and it’s really tiresome now. There is nothing hard about signing in, especially when you’ve just been sent a new password. I need an email to talk to someone or at least get my account straight so I can sign. I noticed when I clicked a dozen times it did take me to my bill pay and once that completed, I could not sign in again. This is a mess!

  29. I want to know who contact to see if somebody is tapping to by line. I spoke to my neice to see why see hadn’t retuen my call. She she was very upset stated that she has being calling me and a female answere and tell her not to be calling and calls the B and F word. I explained to her that the phone had not rang and no one answere my phone except me. Can you provide me a phone number so I can speak directly to representanative who can help me with this situation
    Thank You
    Mr Carrillo

  30. Hi my names Jesse garcia I never received my fifty dollar rebate its been over six months where’s my rebate I sent in all the info I also moved please send it me Please email me back or just send it I need it

    • Don’t hold your breath on that rebate I been waiting on one for over 2 years it was a back to school rebate I’m going back to at&t they have unlimited calling too

  31. I had paid my bill at a metro store and changed the due date and I was told to call a number to have it changed so I did and I couldn’t and now my phone is cut off because of lack of payment on the old due date that it was changed from.

  32. I recently signed up for the 25 dollars re activation of my old yesterday it was stolen so i didn’t want the thief to talk freely on my account so i switched to a very old phone not knowing the the automated system does nt give you a choice and the next business day i contacted metro pcs to inform them and to my surprise you guys told me you couldn’t do anything about my problem on top that to add insult to injury you agreed and verified that i was on the 25dollar plan and still offered no assistance to a paying customer why have an automated system that cant do the job right or be set up right to help people with the right thing this is so very ridiculous and disturbing i would really like so assistance with this matter. thank youn

  33. My Metro PCS service was canceled because I was off net and in violation or so they said. I was on my way back from a trip from out of the country when I found out. I called the customer service number they provided and finally got a live person who gave me little information except another 1-800 number. I called that number and could only get a worthless automated voice mail that would not transfer me to a live person but said I had to go to their website and send an email online, then gives me it’s annoying goodbye. I go to their website and can not find where to send an email.
    I’m very frustrated with the customer service. They accepted my payment on 11/29 then shut me off on 12/6. I am owed a rebate if they won’t turn my service back on.

  34. Recently, I called about an International calling plan. When I visited the Battle Creek Office I was told that all I had to do was add International calling at a price of $10.00. Not a problem there. The problem when I got the phone number I needed to call and called Metro PCS I encountered 2 problems.
    1. I could not understand the individual who tried to assist me the first time. causing an error in communication and not being able to add calling.
    2. When I called back with the information, I was told by the operator that I had to double my calling plan to $50. dollars / currently 25. This was not the information given to me in Battle Creek, I was told all I needed was the International calling Plan.
    Shame to Metro PCS, for 1 having customer service individuals who cannot speak english clearly, 2 Lack of correct communication between Offices and yourselves.
    Now I have to look for a calling plan, cheaper than what I am paying now so I can call my friend in the Peace Corps overseas. And When I find that plan you will lose a customer….Shame, shame, shame

  35. On Dec 2 I went into your store (metro pcs)on stacy rd in allen texas 75002 i purchased a LG android ph the price was advertised at 149.00 which was the sell price it’s normally 349.00 I had been had a old school smart phone which I loved but my husband insisted that I upgrade because of my business well the android ph have been a problem from day one I purchased it before I walked out the store the bluetooth machine didn’t work to program my contacts I went back the next day because of problems nobody can hear me on this ph because its static and interference everybody say I sound muffled or I break up yesterday I was on a call and another call tried to come thru and it just cut me off so I tried to make another call to see if it was my ph and while I was dialing the number the other call just start talking while the other persons line was ringing now when I’m on the ph it don’t ring or indicate another call is trying to come thru it just say missed call of course when I go to take it back its ok it don’t do all those things right then in the store the store said they don’t exchange phs well remind you this is the very next day of purchase the battery won’t stay charged it never have I have to charge it 4 to 5 times a day the battery get so hot I can’t hold the ph even within a case it feels like its going to explode everyday the problem is getting worst but everyday time is passing I am in a wheelchair and can’t keep running back to their store they never answer their phones when I call they only answer the ph the day I purchased it I call to let them know I was coming in because of the sell I guess cause it was a sell that day I’m tempted to change carriers all together because of the poor service I’ve been having with metro pcs I been with you guys too long to be treated like this the ph I wanted to buy the sellsperson talked me out of it and said it was a bad phone he said people have too many problems with it so don’t get it he said he would get the LG android so I did and one reason was because it was on sell I guess this explains why it was on sell so if he call this a good phone then you guys need to chunk that other phone he talked me out of I don’t think it fair to me as a customer to have to keep something that’s never worked properly since day one and I guess if you don’t apply me with the help that I been trying to get that means you don’t stand behind your product. I want to be a satisfied customer!!!

  36. this is ted dames 954-297-5022 i am on the family plan with jessica ribisci and she is requesting for my password to my email please deny her access

  37. Metro pcs customer service sucks u get better service at mcdonalds,they dont tell u that when your using 4g that your data usage is being used,then they told me if i wanted to upgrade made data usage i can. Pay 5.00 more when i pay 55.00 all i can say to that is haha,that wont happen,metro pcs needs to train there employees better

  38. No entiendo por qué me han dado de baja en mi teléfono: 786 308 0400
    Deseo permanecer como cliente de Metro PCS
    Please

  39. Metro PCS has the WORST customer service EVER known to mankind. Not only did they cut my son’s phone service the day after he had confirmation number of payment, but after 10 attempts at getting to a real person, they spent 30 minutes taking our info, then came back and acted like they didn’t know who we were and had to start over again, then when we asked to talk to a manager – -they hung up on us. Then when trying to call in again, they wouldn’t let us talk to a person because they said the account hadn’t been paid… this is 1 day after payment was due, and was paid at 6pm that night. This is just incredible – -no wonder they are so cheap…..

  40. saludos,tengo 2 cuentas en metro hace mas de 5 anos,hasta ahora no he tenido problemas con su compania,en ocasiones he pagado tarde porque he estado fuera del pais,pero nunca he faltado a mis pagos.el dia 20 de noviembre 2012 fue el ultimo dia que use mis dos celulares puesto que mi padre fallecio en cuba y me vi en la necesidad de irme alla,pais del cual regrese el dia 25 de diciembre a eua,supe en el pasado que cuando esto sucede uno paga el bill y el ciclo de la fecha de pago del celular se corre y yo no queria hacer eso,asi que espere al dia 1 de enero y pague 45.00 para activar mi celular.para m i sorpresa cuando llamo a metro me dicen que tengo que pagar otros 45.00 para activarlo porque cerraron mi cuenta.por mas de un mes no use ninguno de los 2 celulares los cuales estaban pagados hasta el dia 1 de diciembre.considero que su compania ha sido injusta al aplicar esta medida puesto que deben analizar antes.no lo considero justo y aunque en estos momentos no me encuentro en posicion economica de cambiar de compania,si dios quiere y lo mas pronto posible cerrare ambos contratos con ustedes de esa forma quizas en el futuro alguna otra compania sepa apreciar un buen cliente.atte.marta quesada.gracias.

  41. My mother added me to her phone service as a Christmas gift. Little did anyone know it was against policy. Well,I don’t believe Id consider this company for a phone nor recommend it to friends or other family members.

  42. I have paid $50.00 every month for my son’s metropcs phone bill and nothing more.Metropcs has never charged me extra or any less.I don’t understand why my son’s phone is off for $4.00 after i paid his bill via the internet on their website every month. What the hell is going on with this company ?

  43. I been in P.R. many times and my phone always worked no problems at all.
    But Im here now and is not working . The internet is good but I can’t make or receive any phones calls or text messages. Help me please.

  44. i paid my cell bill on time, but my cell won’t turn on. this is the only phone i have so i cannot call customer service. i’m on disability so i don’t have the resourses to get another cell. i paid my bill, where is my service!!!!!! please turn my cell on now, i paid for it katherine scott r.i.

  45. Metro pcs sucks they sold me a shitty phone said it was fast and it’s the slowest phone i have ever had and it shuts off in the middle of a conversation i dont even try to get on facebook because it takes 20mins or more and i try to download ringtones they have the artist and the song but it’s some kind of stupid ass remix or techno shit now i know why everyone refers to them as MERTO PIECE OF SHIT!!

  46. i bought a phone from metro pcs first of all it is a samsung admire i hate it next we will get to the real problem i bought the phone from a metro pcs what is called a corporate store very disrespectful i will never go back in that particular store again then i work from 4am to 10pm two jobs and all my phone does the few hours im home is ring nonstop i havent slept in weeks my phone is my contact from the company i work for im on call all the time you need to quit passing out the phone numbers so soon this is pure bull shit ill never buy another phone from metro pcs this is the biggest pile of shit ive ever seen hate it gonna change asap no need if you donthave a metro pcs phone dont buy one in your best intrset seriously

  47. I can’t log on to the website with the account and I change my password and it still won’t let me on! Even though I just changed it! Please fix this crap so I can check on my stuff. Its bad enough the lazy idiot working at the one on mowry in fremont, CA got my plan wrong….. what the hell…

  48. I cannot believe that as long as the LG Esteem has been available Metro PCS has not realized the need for replacement Sim cards for the Esteem. The phone has held its value and continues to be a seller. I bought one and did not know the sim card had been removed, now I have a phone and no way to use it. Waited a long time for it too.
    Maybe its time to look for a new carrier that has replacement parts………..Esther McCollum

  49. I would like to block numbers off my phone, I notice you don’t seem to have that. What or how can I block certain numbers offf my phone?

  50. Metro PCS has the WORST customer service known to mankind.They still owe me $50s for that bullshit rebate on the Lg motion 4g.I waited for a month for a check to the point I even went to the store to get a second form, where I was told to “piss off” and that if i hadnt got it by now i never would!What the Fuck

  51. I have had a plan with you about five yrs im a traing store mgr for dollar general and i got a phone on the 817 378 7066 phone number in may and have had to have it replaced once allready now itis not working again i went in your store on henderson st in cleburne tx and the man that works for you said i have to order you another phone and it want be here till tue i HAVE TO HAVE MY PHONE FOR WORK,,, i ask him is this phone a lemon it si a 400.00 dollar phone and its not working again .he said its a eltronic device what can i say they break .i said do you have a loner phone .he said no and continued to be a rude ass i work with customer 6 days a week if one of my employee was that rude i would fire him .at work i would tell people to gst merto pcs and sent youll many customer but i no longer will this redulous now i have lost all my stuff on my phone yet again just like you want to be paid i cant be without my phone im on call 24 hrs a day when other store call help i have to go take care of it when my alarm goes off at 2am in my store they call my phone THAT dont work now ….tue really tue it might be in tue he said you should overnight phone to people when they break and they cost $400. dollars .. ill let everyone on facebook know how you do treat customer

  52. I have ringback tone that i pay for monthly, all off a sudden i can’t get into my account. I even went to the headquarters in Pontiac to get help and still no one is able to help me, so i am paying my money for something i am unable to use and i am very, very upset.

  53. I’m trying to pay my phone’s bill with my debit card since february 18, I can’t, because the system decline it. What’s the problem? Please let me know.

  54. Absolutely Horrible. Don’t put ur self thru it with this company. I paid my bill they shut my phone off still its been over the 2 hours, and then when you call to talk to someone it says call back when you are ready to make a payment after being stuck on the phone with there stupid recording forever. Piece of trash company!

  55. they need to be tooken to court. maybe the greedy jerks will listen then. I would not recommend metro pcs to anyone.that rebate is a scam.I had problems with that too.their service just plain sucks.

  56. I paid my bill in the store located on 3rd street in Jacksonville Beach, Florida two days before my bill was due. My phone was disconnected on the due date so I looked all over the internet for their number and couln’t find it. 20 minutes later I find the number and call in the afternoon during store hours. No answer. I continuously call back and after a few tries I finally get an answer. I can’t get my service back on because I need the recipt to have it turned back on (which I threw away not thinking anything of it). So I go into the store to figure something out (and may I add that I am keeping my patients and being very kind) and then end up needing the bank statement as proof of sale. The lady told me that she would go ahead and turn it on trusting that I would send her the email. I email that to the lady I spoke with and no response. I call the store back several time and I still get no response. My phone service is still inactive and im still working on getting the issue resolved. Very inconvinient and time consuming. I am extremely unsatisfied with the service Metro PCS has given me. I would not recommend anyone to sign up with their service.

  57. Metro PCs keeps texting, and leaving me advert. messages….so stupid
    Then when I call to complain the guys says ” so you want us to text you and leave you messages” and after repeated my self three times he figures it out!

  58. the way you have it set up to contact customer service is horrible. I have been calling over and over and your customer service reps cannot hear me or are acting like they cannot hear me. I desperately need to change my phone number becaus I have been getting filthy calls from over 50 different numbers since Friday evening. Please call me and help me change my number.

  59. I have tried to contact MetroPCS for weeks without results. Is this the way to do business? Their store on Jamaica Ave opens after I go to work and closes before the scheduled time of 8PM when I get off from work.

    Question: How does one reactivte my cell phone after a few weeks of inactive-service because I was out of work. How can I reconnect and how much will it cost. My service begins on the eighteeth of the month. I have an LG cell phone for well over one year. Do you want my business or not?

  60. dear metro pcs,

    my service is terrible at my own home, what could be done to solve this problem? Might just have to switch carriers if there is no immediate action.

  61. Dear MetroPCS,

    I want to do business with the company and is there anyway i can take the service to over sea? or to take technology to over sea, If it does what kind of information you need from me and how much money company need from me? in the mean time could MetroPCS sent me some information.

    thanks

    omot

  62. i got new services from metropcs since february 2013,and in the store no one told me to send the receipt for rebate,oke but in two weeks,i received post-card telling me they did not reveived the receipt.i sended back receipt,all forms that are signed in the store in the first day of opening an account ,and guess what they never replied to me now they have no other excuses to say.so i called and someone told me i have to fax everithing all over thats mean i will have less than my $50 dollars back of my rebate like i was told the first day. thank-you for reading my post.

  63. i have and account with metropcs for around 3 to 4 years.not bad good prices good service,ive call from N.J. to Puerto Rico very clear..i pay for my service & my sons i got mixed up & payed 5 dollars less thru internet for him,pay it the next day & no problem it was added to the account in a few seconds it was credited.very good.thanks

  64. Metro sucks and have dumb ass employes!!! That feed you a bunch of bs!!!! I went to the metro store on florin and Stockton in Sacramento. This guy that works there is discussing looking dirty long nails nasty teeth and his breath smelled like shit!!!! Anyways I went to get a cheap phone s d kinda got talked into getting another phone with a promising rebate. And I fell for it turns out j wasn’t qualify for the rebate dono went back to the store cuz the guy told me if I have any problems with it to come back and he will help me. So I did and he denied saying that and said he didn’t tell me that and that I printed the rebate app off line!!! I was so disappointed and piss off that he played me like that!!! Freakin bastard I hope he load his job cuz I’m calling the business burea I feel like he cheated me and lied just so I spend more money at the store.. I suggest people go to AT&T they a prepaid for unlimited and it’s better service.

  65. On 4/13/13 I ordered a new phone on line to replace my damaged phone. Had a little trouble with online activation, then I got a bigger kick in the face when my $30 family plan payment was changed to a new plan. That was such bad customer service. I was only replacing a damaged phone. My plan should not have been increased. BAD CuSTOMER SERVICE METROPCS you will lose good customers to other carriers with that kind of service for a damaged phone replacement. I was only changing a damaged phone.

  66. MetroPCS and T-Mobile, joined forces maybe not a good idea, because:
    1.t-mobile have not bein serving their customers right and have lose in the market.
    2. T-mobile is now looking for a success company to hang on, and bring their mess over.
    3. T-mobile customer service lies a lot to their customers, and treat them really bad. Fost them with on justify bills to pay so they can make money to pay their workers.
    I can not tell u all. But I promise you will see for your self how bad is t-mobile, then u can then call me or send me a thank you letter.

  67. Why do I have to receive several alerts regarding missing persons. I find them very annoying and a bit of harassment, over a period of time it drains your phone battery. I seriously doubt I will come in contact with anyone mentioned in these Alerts

  68. I got lock out my phone.i put in my PIN number wrong an they lock me out.can I call them on they hope it..

  69. I have had three phone stolen here in Los Angeles California my huge question is how and why Metro Pcs keeps turning these phone on for other people considering all of them had total protection and two security codes

  70. hate there PHILIPINO customer service they all have same voice an th ssame accent grrrr… been a valid customer for 3 yrs and lately they arenot what it was then… I got caught up buying the 4g mobile 30.00 plan it suks I have replaced the phone 4 times n the last 7 mos …. finally arranty center said to go to corporate office and explain so they an give me a new phone and from a differ company… sounded faboulos I went as directed to run into the gCSR that takes his job a bit serious… he charged 5.00 diagnostic test all returnd good and tells me as a suggestion to upgrade that because the phone is 4 yrs off the front row… I was upset to know tht I was swindlded to a 100.00 phone that is realy worth crap HUAWEI 4G it freezes constantly it turns off on its own battery life is 3hours for a day if not you are running to every charger to not loose call th reception bad and the speaker is like talking among a cage of birds…. its ridiculous… last incident was 3 weeks ago when I was woth no phone for a week due to the crappy phone and I wasn’t surrendered a lender because there was non on stock I went to 2 other locations and no luck I found an old metro phone I had I called to have it turned on meanwhile I have phone shipped they say no because its a non 4g and it would alter my plan I have, I was like excuse me im doing your job now and you are refusing it because its a non 4g they said yes I asked for manager they kept loosing my call 4 times and as we know the 5 minute wait to speak w a csr later they wanted to offer a 10 rebate on next bill for inconvenience.. I wa like oh so should I jump for joy… either way they are misleading false advertisers to many people….I later was told that the plan im under is only 150 mb and it can be quickly consumed with n an hour… because I also have dragging internet service. their solution is upgrade to another plan yet they were the ones that sold me the plan how is that…

  71. why is it that I’m trying to pay my bill and your automated service is not working internet service is not working for MetroPCS when I went online to pay my bill 3 or 4 hours ago my phone is not working steel and it said my payment was taken care of

  72. Your company seriously needs to recruit SALES people in some areas. I would be willing to do it but trying to make email contact is a no go as you have NO EMAIL! That is a red flag, also your dealers are pretty lazy and they open their stores when they want to. As you people know it’s a huge market out there and mistakes can be made but not become the norm. I was in Fl, recently moved to N.Y where the market is HUGE. I had Metro in Fl and never had a problem aside from the people running the stores. I could get you so many new customers in my area that it would boost your sales big-time.

  73. At the age of 68 I’ve seen and experienced a lot of things. I have been told my intelligence is a little above adverage as well.

    I was wondering about my dollars spent for service not given that was promised. I’m supposed to have 4G service. When I call someone it’s supposed to work especially when it always did before.

    Metro PCS Customer Service tells me they can’t help me because the service is being updated. If that is the case what good is customer service, my phone, or my dollars given to Metro PCS.

    This has been going on fo a couple of months. Can anyone tell me why I should keep throwing away my money? Maybe there’s someone out there who can answer my question that’s smarter than me.

    I think Metro PCS ought to reimburse all its customers for their lost service.

  74. I purchased the LG smartphone with a “mail in rebate” of $70. three months later, NOTHING. Now they are saying that I already had an activation and so I do not qualify!I did not already have activation. It is a scam, and will be fiing a Class Action. So, all of you that never received your rebate for whatever BS reason, please respond so to be added.

  75. Good Afternoon, how are you OK my bill was due on the 28 of may. when i payed my bill it gave me code saying that i did pay. every since i payed my bill my phone still was off. i called customer service and it was no help. i been trying to call but every time i do they give me the same answer. i’m trying to stay with metro pcs because you all have GREAT phone deals that no other company can beat. i don’t know what else to do. please help if you can ….. THANKS I WOULD REALLY LIKE THAT

    • Try Consumer Cellular. Very few retail outlets but good (SO FAR) service and phone deals. Go online
      Just make sure you know what phone you want. Look at the ones they offer then go to metro (or another cell company) to see and hear the phone.

  76. I just wanted someone to listen to us .we have contact costumers Service about our 4g service is horrible . nothing seems ti work . So, we have decided to move our phone service eles where .there is one payment location y’all have in Conyers signal rd and hwy20 i willnot go there they have the rudest manger in there the place always closes early i see people tring to get in way bwfore they are to close .i have said something to them , they looked at me like i was a freak wNting to pay my bill .that is all had to let you or who cares . Susan smith

  77. This phone has died for the second time, Texas/Samsung MN180 flip replaced the first after a three week period at their facility (still billed the $30 monthly fee against no service quotient), and now I have cancelled the service after reading the above comments regarding a lack of common consideration against the fact that the company has failed to understand that customer perception is an extremely valued component of the relationship. Failing to understand that it is MY MONEY, I’m out over $400 for the year I’ve had the phone and little use occurred (sic, bought as an emergency value– essentially it was worthless), so I’m cutting my losses by categorically avoiding METROPCS. I told their account operator that if my Visa card was accessed by them, via my bank, I would charge them with WIRE FRAUD UNDER KNOWING INTENT.

  78. One phone died. MetroPCS said it was an insurance issue. Assurion said to take the phone to MetroPCS. Tried to pay my bill on line. Was told my information was incorrect. I don’t know my own zip code? Really?
    Charged a fee, after going out of my way to pay it at the store. Wanted to update, but was told that would cost me an additional $15.00. Good bye Metro PCS. What a hassle. What poor service skills of those employed by MetroPCS. By the way, I’m paying for two lines. Paid $500.00 for a Galaxy as a gift for my son’s birthday. Forget it. Metro PCS will never get another dime from me. Service is horrible. Phones with the exception of the Samsung Galaxay, are horrible. Employees are horrible.
    I’m with you George F.

  79. This has to be a cruel joke because people do not run company like this I am red in the face for you I just tried to pay my bill they would not take my money because I did not know my zip really

  80. Hi my name carolina i notsure how can you help me but there a email in my account does not belong too me so how can remove any email i wanted removed.and nobody can go add nothing without my permission..

  81. Since May I have had 3phones…the worse phones Ive had ever. From dropping calls,not being able to hear,hear my own voice echo,having to be on speaker only,cause sound doesn’t work,date and time changes on it’s own,,,I’ve lost it’s affected my presonal life and work.I can’t even send this text right,it won’t let me correct or fixanything…and in store I signed up with can’t find my contract in the computer…I Need Some HELP and in the old phone they can’t transfer my pics.It’s a Nightmare!!!

    • METROPCS
      I’m really sorry for this but the good way for this company is shutdown their door .because they don’t know nothing only steal customer .
      last Thursday on 80 church street “New Haven “they stole my money for unlock my phone $58.49.
      but I don’t know how long we gonna take for this problem ,I need my money .give me back my money

  82. 1 Nov 2013 I find getting to a metro-pcs person to talk about bill payment, is really is almost impossible to get by their automated telephone numbers and on line. My bank sent the money and you cut off my phones now I need to pay the bill again . This is not the first time this has happened and again I spend my over two hours to get it sorted out and days to get my refund. You need a better system as I am the victim of computer network failure. You should make attempt to contact the person before shutting off the service.

  83. I replaced a telephone and received it today. Made several attempts to reach a live person to activate the phone due to the automated service is lousy an that’s an understatement! The automated system ended providing me with a new tel number and requesting payment. Which is something that I never requested. I only need to re-activate the current number and I do not owe anything. I pay every 23rd of the month under my husbands account.

  84. Ok i bought a new lg-l9 phone my old lg phone that i had for a
    Almost a year shorted at the charging port the new phone i bought doesn’t get service half the time i have called customer service eight times reset my service started a ticket and still nothing i took this phone back to the store i bought it from not even ten hours after i bought it and told them i wanted another phone they informed me my purchase was final how can this be if it hasn’t even been twenty four hours that i took it back im stuck with a phone that drops every call i make and i have been a good customer i pay my bill at a minimum of ten day ahead most of the time i know it’s the phone that as the problem my old phone got perfect service on this same account this phone has been update by satellite three times i dont understand why they wouldn’t give me another one i am totally disappointed with the way this has been handled if i can’t get it resolved im going to drop this service buy a new phone with another company

  85. I would like to thank the staff at metro PCS on Malabar rd, Palm Bay Fl. I bought a phone there Saturday and by Monday I still didn’t know how to use it. I upgraded from an old basic phone. On monday I went back to the store to get help to use my new phone. I was so excited to be able to use my phone that when I left I forgot my purse. Afew hours later I realized it so I called the store. They said they found it. Having left my purse at Auntie Anne’s one time,when I got it back all my money was gone. I didn’t know what to expect but when I opened my purse all my money and jewelry was still in there. One of item in there was 2 carat tw ring. Thanks for such honest people. Mary Aker

  86. i like to known why i have nt got my cell phone turn back on i paid $60.00 on nov 30,2013 @ 3:45 pm n here it is Dec.01 2013 7:35 am n my cell has nt been turn back on what do i have to do to have it turn back on .plz Help me .

  87. Hi, Could be possible to obtain a link to download an User Guide for my Alcatel fierce Phone.( in METROPCS compatibility ).

    Thanks you.

  88. services in Jackson county Michigan, on a scale 1-10 would be a 2…..lost calls, can’t dial out, 4g is a joke works 10% of the time. people calling my number say they cant reach me and it said the number dialing is incorrect and try the number again?
    overall my 4g Lte, is a good phone but trying to work on metro PCS tower’s systems, this is what I would say networks SUCKS… metro PCS is selling something they cant make work. thanks to wifi I still have some use of communication. cant say I didn’t give you a try, and you failed……..services rated poorly…

  89. Today was the 1st time I dealt with Metro PCS and after reading the comments It will probably be my last. I called a few minutes ago after an I tried to purchase an advertised phone online. The phone cost $49.99 yet I was being charged $99.99. Naturally, I called customer support to find out why. Like most call centers this resulted in me talking to a person with limited English proficiency. This girl just kept telling me to check the terms and conditions. I read her the terms and conditions over the phone 3 times word for word. No where did it say you will be charged $99.99. I asked her to show me where it said anything about paying $99.99 on a phone that was $49.99. She just kept repeating, “read the terms and conditions.” Is this the only English she knows? Not helping. I know you are a low cost carrier and need to keep cost down but your not going to have any customers if your customer service is this deplorable. You just made me, a potential customer, very frustrated. If this is the way you treat you plan to treat me while I am using your service I think I will look elsewhere for a phone.

  90. One of the worst customer service companies I have ever dealt with.

    These days, just about every other company I deal with has access to online assistance (customer service chat). I have spent the last hour trying to find an email address to contact you as no one is picking up your phone and you have an incredibly annoying commercial that keeps trying to sell me crap (or whatever she is saying — one time was annoying and I have heard it 80 times) — while I am on hold.

    I understand it is late, but everything I have seen and heard states people should be there now.

    Tonight’s current nightmare is by NO MEANS my first frustrating or unpleasant experience with your company.

    All I want to do is PAY MY BILL and there is a problem with YOUR service that is not letting it go through — and you are making it impossible to get through to you. It’s like you don;t want my money!

  91. Now — after two hours of trying to pay (as there is an issue with Metro PC’s system!!!), my phone has been cut off and they are not even allowing me o call THEM TO PAY.

  92. NECESITO UN CODIGO DESBLOQUE POR FAVOR ENVIRME POR CORREO COMPRE UN TELEFONO NOKIA LUMIA 521 EN TIENDA DE MIAMI PARA USARLO EN HONDURAS PERO ESTA BLOQUEADO
    IMEI:356706052723220 DE LO CONTRARIO LO LLEVO PARA DEBOLUCION YO SOY TURISTA Y VIVO EN HONDURAS NECESITO MI CODIGO PARA ACTIVARLO AQUI EN HONDURAS GRACIAS

  93. I bought a Kyocera hydro and like everyone else who wrote a review …its a piece of junk. I sent mine back 5 days later. its been over 2 weeks and no refund to my account. whats up with that?

  94. I have had your service for years. Always liked it till today I bought a phone 6 month ago. Never dropped or got it wet. It stopped working not of my doing. Goes on and off won’t charge right. And they won’t warranty it. It is a problem with the phone itself that is just not right!!!!!!!!

  95. I’m now stuck in Tucson with no tech support to help me with my phone?????? can this possibly right??????

  96. Metro Piece of Shit!NO CUSTOMER SERVICE>> UP CELL SERVICE>>>>

    I WOULD NOT RECOMMEND THIS COMPANY>>>

    I HATE ATT AND WOULD RATHER GIVE THEM MY MONEY

  97. Customer service sucks, upgraded to new cell cannot download apps because my number does not exist. Talked to a customer rep to assist with log on to acct before i got my cell reset my sign on did not work. Phone number does not exist, I paid for these additional services i cannot even sign on. I wish i would have just went with other carrier, do they change your sign in everytime you sign in what tech do they have dumb asses.

  98. Horrible service, store not open during posted hours, refused to give us promised rebate, contacted district manager who said they would call back in 20 min…been two days no calls. Left voice mail for her, still no returned calls. Obviously metro does not care about their customers and these same complaints have been posted on here for years and it is still the same old story! Now im out 200 dollars due to their errors and nobody to help.

  99. Horrible service, store not open during posted hours, refused to give us promised rebate, contacted district manager who said they would call back in 20 min…been two days no calls. Left voice mail for her, still no returned calls. Obviously metro does not care about their customers and these same complaints have been posted on here for years and it is still the same old story! Now im out 200 dollars due to their errors and nobody to help.

  100. Greetings! After a long reseach, I come across this page and I would like to express the difficulties we are facing: we under what is called family plan of which we joined when we were in Michigan. We were told that since one phone was paying 40 dollars per months, we will be paying 35 dollar after the first payment of three phones. Unfortunately there is no proportion of what they told us with the bill notices we still receive for the third payment and we are not informed why we have to pay more than expected. To make the matter worse we no access to any assistance since your company has no branch to our earlier(Abilene, Texas.) Right now we are failing to pay. Best wishes.

  101. Right now am so unhappy with metro pcs and there customer service they be lying so bed I will never recommend metro pcs to anyone cuz OF there customer service

  102. hi I reset my phone this morning because I don’t like some apps and I click the wrong button and it reset everything so now I go to call someone it says mobile network not available so when it told me that I went to text and it says currently unable to send your message it will be sent when the service comes available

  103. I couldn’t be more dissatisfied. I ask to speak to a human and you ask me to pay fifty bucks? I’ve started my search to look for another company. I’ve never before been treated with such cruelty.

  104. I can see I’ve made a call to Hell [tm]. I look at the comments and there are so many negative ones complaining exactly as I’m complaining. Now, here’s what I want: refund my three bucks. You ripped me off. Do the right thing. Give me back the three dollars. Thank you.

  105. i paid my phone bill today, the boy behind the counter gave me my receipt i didn’t check it until i didn’t receive my comf text thanking me for my payment. i looked at my receipt and realized that the boy paid someone else s bill. i called the 888 number stayed on the phone with cus service was told that everything was fine they fixed the mistake only to notice at 835pm my mf phone was off now im sitting here with attitude and mad ass hell. my mf phone is off. wtf????????

  106. What terrible service metro provides every month I have to wait for my service to be cut off in order for them to be able to change the due date then the following month the same thing happens and I have to do everything again actually I am so tired of this service I have been treated badly the last time I have asked to speak to a supervisor after holding for an hour the supervisor hung up on me.

  107. I’m done with metro PCS,too much! Yeas,when I sign up,was good,that’s it!That was first and last! they is no assistance if I need a help!,but good customer service about a payments!what I have to say? I have a problem again with my phone and Metro PCS customer service offering me change a phone number,”it’s just $12″,maybe more????? This time,I’ m going to change a company,or be better without a phone…

  108. I have had MetroPCS for a year now and I cannot call customer service. I keep getting a message that my account information cannot be accessed. In the last week, I have had 2 different people call me and tell me that my number has shown up on their incoming calls but I have not made those calls and they do not show up in my outgoing calls. A cell phone company is only as good as their customer service. I will be changing companies real soon!!!!!

  109. Metro pcs is the most disrespectful company ever. I post a payment over the phone and the agent put it on another account. No phone call, text to let me know about the error. The 6 agents I spoke to either hung up in my face or laughed at me. I explained to them I cant afford to have my phone off, because I get daily calls to work. I miss a call my kids dont eat. Agents jeffery id #907478 and agent 61186 were rude, using sarcasm. They stressed me for 4 hours. I am taking legal actions. I was a grown woman crying and begging for simple answers. I had a major migraine.

  110. For at least two or three days I’ve tried getting help over the phone. I can get past the recording. I’m very frustrated. It shouldn’t take so long to get through to customer service. I’m having a problem installing things I need on my phone. I’ve had my phone updated with more memory and can’t download anything. What is wrong with my phone.

  111. My fiancé and I both have the Kyocera water proof phones, until about two weeks ago we were able to receive text from our friends and family, now we can only send them, we have talked to customer service and they reset the phones,so they say, and that was a few days ago, they told us to wait two hours and that all will be fine, guess what we still can’t receive text messages. I am taking my phones back to my dealer and demanding new phones, thank god we have insurance on them, please take care of this matter,

  112. Do Not use Metro. They take your money then shut your phone off 2 days later for “non payment” This is the most un-organized cell phone company i have ever delt with.

  113. Metro PCS has the WORST customer service. 4G – where. I was advised I would have 4G service in my area – since they can’t speak English they must not know the difference between 2 and 4.
    Trying to be my unlock code – which the government states they must now do – can’t seem to get it. Kept this lousy phone and service for 3 months as promised un-lock code. Now I have to buy another phone to get service with another carrier. What a rip off. I wouldn’t recommend Metro PCS to anyone – not even OBAMA!!!

  114. I attempted to pay on my account yesterday(8-21-2014) and today (8-22-2014)and both times failed due to your website. I have texted you a couple of times, but have failed to receive some kind of response from your company. Why isn’t there some kind of acknowledgement from your company on this matter. How should we proceed on this matter. When will your website be up and running. I NEED TO MAKE A PAYMENT! Thanks!

  115. Hello, I have been with Metro PCS since December 2012 and for the first year or more, I always had good service, but I have noticed over the past several months (ever since you made changes with your cellular towers), I get terrible service at least 60% of the time inside my house. Half the time calls cannot be made out if I am in most parts of my house (especially the basement) and have trouble sending texts sometimes. And I almost can never get onto the internet from my phone. It seems like most of the things I do on my phone, I have to wait until I am somewhere else. I am paying 40 dollars a month and feel like my service should be much better than what it is. I don’t know if I would get better cellular service by going with a bigger company, but I may have no other choice if my service doesn’t improve.

  116. YOu people have the worst service anyone would want. I have spent the past 30 minutes on the phone trying to talk to a “LIVE PERSON” and all I get is a tape that does not allow me to leave a message because “OF THE HIGH VOLUME OF CALLS” (this seems to me is YOUR problem) as you CANNOT OR WILL NOT support your growing client base. All this is OK until ALL CLIENTS get FED UP and go to your competition. THEREFORE, I WOULD APPRECIATE IF A LIVING HUMAN BEING READS THIS MESSAGE TO HAVE SOMEONE CALL ME TO DISCUSS SOME CHALLENGES I HAVE WITH MY G4 TELEPHONE.

  117. Hello I just called customer service about my trip to Germany. I went on vacation there and had no service, I was told I had international service but I didn’t. My wife and me had no service for over two months. I was really mad about the situation. We have the family plan and I think I should be credited for the two months, my wife is still there with her family with no service.

  118. I have totally changed my mind about the carrier! Not one (1) good comment??? Shame on you, because you have the opportunity to take a multi million dollar company and expand to a billion dollar company. PEOPLE WAKE UP AND GO SOMEWHERE ELSE…SMH

  119. I have totally changed my mind about the carrier! Not one (1) good comment??? Shame on you, because you have the opportunity to take a multi million dollar company and expand to a billion dollar company. PEOPLE WAKE UP AND GO SOMEWHERE ELSE…SMH

  120. now i havent been able to use my phone for almost a whole month.& now they have turned my phone off.now the last person I talked to. TOLD me that they were aware of all the days that I have missed, and that I would recieve a credit for those days lost. but when I call they try to tell me they have NO RECORED OF MY DAYS and that they can only give me a $10.00 credit. Mero pcs is a SCAM & THEY SOCK. THEY ARE A PIECE SHIT COMPANY.& I wouldnt recomend it to my dog if I had 1. so im taking futher action. Have contacted the Better Buisness Bureau. If METRO DONT WANT TO DO NOTHING THEY WILL!!!!

  121. I answered the security question in my account correctly…was told it was incorrect…then was told I needed to go to a metro PCS store …I had insurance on my cell phone but for some reason the speaker volume was not working….so I took the phone to the metro PCS store where I bought it..I was told the speaker was no good…must get another phone..I had insurance…it was not honoured…so I purchased another cell phone thinking the speaker went out…the price on the new cell phone said 20.00…I paid it..and then was charged 15.00 more (purchasers fee I was told…what happened to my insurance????
    went home..speaker started working fine on old cell phone…new cell phone drops calls everywhere…went back to store and was told Metro PCS was having problems and it would take some time before things got better…I waited 2 weeks…things got worse…went to a different metro store..was told I needed to call Metro PCS and ask to get my phone refreshed..tried that…had forgotten my pin number so was asked the secret question…what street did you grow up on..answered it correctly…was told answer was incorrect…had to strain to understand the agent (India..they learn british English with Indian accent…good luck) now I am sitting here on my computer ..wondering what to do next..my insurance is no good ..I have been conned with the price of the new cell phone…and also my old one still works and the new one continues to drop calls..north…east…south…west…it is for my job..I need it to talk to the dispatcher and he needs to call me…both of us have trouble doing this…meanwhile it is so far imposible to talk to an agent because I am told I have answered my security question wrongly by the agent ..am wondering if the agent could understand me anyway

  122. I have just spent 20.00 talking to some one that doesn’t speak English.I want to change my billing info. If it your desire to keep me as a customer please contact me at my e mail address.

  123. After 2 years I lost my cell to the pool. A new one worked fine though after a while it started to get off all the time. I was told it is bad and bought a new one. This one did not get off, it simply did not pick up service. The representative told me the old one works with old network, the new one with new. I needed another cell. Well, each time I loose the text messages though each time I bought a back up storage for $ 40. The pics are lost and the text too. Now I get the new phone and loose everything again she says. It sucks.

  124. I bought my galaxy 4g exhibit almist two months ago and my 30$ rebate hasnt xame in the mail. Is that normal or did they forget? Great phone though and everyone at the mansfield debbie location were very helpful

  125. I have spent the better part of 20 minutes trying to pay my bill online. When I click on make a payment, it goes to a screen with different titles and subtitles underneath, however, when you click on the make a payment link it brings you back to the same screee. I just want to pay my bill without having to pay an extra $3.00. I need Metro PCS to stop nickel and diming me and give me a service I can use.

  126. There customer service just sucks big time, don’t dare want to talk to a live person who could actually solve a problem for you. Their number only goes to a automated system, i have repeatedly tried to access my account online with no success, and my phone isn’t shutoff or late on the payment. The same old tired message comes up, were experiencing technical problems call us at 18888metro8, but every time i call it, it only throws me into their automated system. Does a live operator really exist at “metro pcs crap”?

  127. Whenever i try and pay my bill online, i keep receiving message (we are expericing diffuculty). This is and on going problem and real pain in the rear. please fix this problem or its time for me to switch carrier.

  128. Please provide a live operator to eliminate this problem. That causes my payment to be late. by the time i get to a payment center my service is off. I have 3 phones on that account for my grandkids.

  129. I am very disappointed with my Nokia phone purchased August 7, 2014 at the Metro PCS store here in Virginia.I am a senior citizen and already have taken the bus two times to discover the issue with the phone. Just yesterday I took the phone back to the store because it would not charge from Sunday. I was told t was the battery and it was replaced. So why now I must keep the charged plugged in all the time in order to use it. This is unacceptable. I am have been told the store will not take the phone back. There is a planned trip and not enough time to send the phone to be serviced and returned in 4 days So I am struck without a phone within less than 30 days of my purchase The phone is programmed for YOUTUBE but keeps referring me to my desktop and won’t allow youtube to download and keeps erasing random contacts from my phone. This is not good.

  130. I am very disappointed with my Nokia phone purchased August 7, 2014 at the Metro PCS store here in Virginia.I am a senior citizen and already have taken the bus two times to discover the issue with the phone. Just yesterday I took the phone back to the store because it would not charge from Sunday. I was told t was the battery and it was replaced. So why now must I keep the charger plugged in all the time in order to use it. This is unacceptable. I have been told the store will not take the phone back. There is a planned trip and not enough time to send the phone to be serviced and returned in 4 days. So I am without a phone within less than 30 days of my purchase and on a fixed income unable to purchase a new phone. The phone is programmed for YOUTUBE but it keeps referring me to my desktop and won’t allow you tube to download and keeps erasing random contacts from my phone. This is not good. I was sold a defective product and your policy needs reviewing.Why should the consumer be stuck?

  131. Metropcs has such bad customer service that I am giving them up and moving to another phone carrier. I spent numerous attempts trying to reach a person and was repeatedly put back into computer hell. It is obvious they have no intention of letting you speak to someone for verbal help. There was no one to speak to online on their website either. It made me frustrated and just plain mad that they would treat their customers this way. So bye bye. I can spend my money with some other service that actually lets me talk to a service rep without wasting my time having to go to a store where the store associates are able to call and talk to someone to find the answers I need.

  132. I am about to agree with my children that Metro PCS really stands for Metro Piece of S**t!! For the past three days have not been able to make or receive phone calls from residence. Customer Service rep said would reset my phone…not my phone as three of us have Metro PCS. All are having issues. Can not tell me if it is a tower issue or what. Since pre-paid, not much they will do except credit my account $5 for the inconvenience. Finally got a customer service rep on the line by screaming “Customer Service” about 5 times while listening to their automated info. People, there are other pre-paid companies…try them!

  133. I am paying for the $40 plan. I also pay $5. monthly for the insurance. So my question is why am I now being charged $46. a month?
    I paid $46 last month too.
    Please respond.

    Thank You Karen Raebel.

  134. I have had metro since the day they opened the doors i now have had a art phone and have a mobile hot spot i pay for hsve had it several months. SuddenlLy i am using all ma data up becuz ofy hot spot ! Never happened befor but i am noticing every month something changes because of. T- mobile! I am noe about to change my. Business elsewhere ypu should not mess up the ones like me because ur gping to loose my bussinrss!

  135. Run from this company….the worst! Service ever! Filing a lawsuit against them if they don’t honor my insurance

  136. Hey guys I have two phones under my name which I pay at the same time.I only want to pay for one for now on but would it still give me the service or I need to pay for both?

  137. Customer service is nonexistent the app was down the day the bill was due had to pay a service fee in order to pay my bill that is unacceptable I like the service but I feel customer service needs a lot of improve

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