Contacting MetroPCS Customer Service Center
MetroPCS is a mobile phone company that offers multiple plans without being stuck in a contract for one to two years. The official website allows customers to order phones, add money or minutes to their accounts or upgrade/downgrade to a new cell phone plan. Coverage is not available in all areas. The customer service portion of the website is listed under the Support tab at the top of the page.
There are several complaints online about MetroPCS customer service, including lack of support and overcharges on accounts. We also noticed quite a few complaints about poor phone quality.
Phone Contact Numbers
We found one phone number for MetroPCS customer service on the support page. That phone number is for all incoming calls, including lost phones, stolen phones, upgrades, downgrades and all customer questions.
- MetroPCS customer service: 1-888-8metro8
If you are simply trying to contact customer service to make a payment, you can dial *99 from your mobile phone.
The mailing address for customer contact is listed on the support page of the MetroPCS website.
MetroPCS Wireless, Inc.
P.O. Box 601119
Dallas, TX 75360
The MetroPCS official website is located at http://www.metropcs.com. You can log in to your account, order new service or alter current service from the official website. Customers can use the official website to learn more about MetroPCS plans and available phones.
The support page of the MetroPCS customer service website is located here: http://www.metropcs.com/metro/support/phonesActivation.jsp.
Customer Service Email
There is no customer service email or contact form listed on the MetroPCS website. We have contacted MetroPCS from the Facebook page about a customer service email address. We will update the email address if one is available.
- MetroPCS on Facebook: There is an official Facebook page for MetroPCS located at http://www.facebook.com/MetroPCS.
When we contacted customer service, we encountered an intense automated system. After approximately 5 minutes on hold and the system repeating multiple times, we finally reached a MetroPCS customer service representative. We encountered a language barrier due the strong accent of the customer service representative. This made us believe the call center was not local. After a few attempts, we asked about signing up for service. The rep explained that customers have the ability to sign up for service and ask questions on the official website. Unfortunately, you will need to be a currently be a MetroPCS to ask questions via email. This is the response we received when we contacted customer service through the MetroPCS Facebook page.
When we sent a question to MetroPCS Facebook page, the response time was fairly quick. The administrator of the page responded with 30 minutes and detailed the steps of asking a question. This information was helpful, but we felt the information should be readily available on the offical MetroPCS website. See the communication below:
Hello Richard, have you set up a “My Account” at our website yet? If you have a “My Account”, once you login with your username and password you will see the option “Manage & Pay”, select it. When you select any option under it, you will see “Contact Support” to send an e mail. Also, once you have logged in you may chat with an online agent as well. Simply select “Chat” and an online agent will assist you. Please visit http://www.metropcs.com/metro/profile/register.jsp to set up a “My Account” if you do not have one. Thanks, KD
Is there a customer service email address? I’d like to ask a question of customer service via email.
When you wanted to sign up for service, what was your experience dealing with customer service? Did you have a long wait time or did you speak to someone immediately? Share your experiences with us?