Contact Merrick Bank Customer Service

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Merrick Bank Customer Service

Contacting Merrick Bank Customer Service Center

Merrick Bank is not a traditional bank. The company specializes in Visa and Mastercard credit card offers. Since 1997 when the company first opened, Merrick Bank has opened and serviced hundreds of thousands of accounts. According to the company, as of 2013, there are more than 900,000 accounts currently handled by Merrick Bank customer service.

Contact Info:

Phone Contact Numbers

Need to contact Merrick Bank customer service by phone? You can call the customer service center for answers to account questions, loan questions and financial questions of all kinds pertaining to your Merrick Bank account or loan.

  • Customer Service: 1-800-253-2322

Mailing Address

There are several mailing addresses for Merrick Bank customer service. Choose the address that best describes the department you need to contact.

Merrick Bank Attn: Customer Service P.O. Box 9201 Old Bethpage, NY 11804


Merrick Bank Attn: Payment Processing P.O. Box 30537 Tampa, FL 33630


Merrick Bank Attn: Credit Application Department P.O. Box 1442 Draper, UT 84020


Merrick Bank Attn: Loan Department P.O. Box 27076 Salt Lake City, UT 84127


Merrick Bank Attn: Corporate Office P.O. Box 5000 Draper, UT 84020

Official Website

Customers can find the official website for Merrick Bank customer service online at If you want to log in to your online banking account, click the Log In link at the top of the page. We had no luck finding a log in page as the link took us to an advertisement for the bank.

Social Media

We found no social media pages currently actively updated by Merrick Bank customer service. There is one page on Twitter, but there are no followers or updates. The single Facebook page we found was for a person not the company Merrick Bank.

Customer Service Email

We did not find a customer service email form or address for Merrick Bank customer service.

Our Experience

When we gave Merrick Bank customer service a call we reached the card services department. We were asked to enter our account number or press 0 to connect with a customer service representative. We pressed 0 and the call was transferred to an agent. The call was placed on hold after the transfer where we stayed for 1:17 before an agent picked up the line. The agent immediately asked for our account number, which was interesting because the recording told us to press 0 if we did not know our account number. When we told the agent we did not have an account and that we wanted information on Merrick Bank cards, she suggested we visit the website.

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3 Comments on “Contact Merrick Bank Customer Service
  1. I have my account with ya online but chose not to go paperless because I only have email when I am at work but now I try to log-in to my account and a pop up saying to go paperless keeps me from ever logging into my account. Ya are ruining a good thing that was once great to use and now is fustrating to say the least and also cannot get anyone on the customer service line that says it is a 3 minute wait. Not…..please remove that paperless stuff and do not ask me again and fix where I can log in.

  2. I have a an experience over the weekend that has very much upset me. I have have my card for over 2 yrs. and I have never missed a payment, never been late and always have paid way over the minimum each month. I had an account set up directly to you a long time ago but rarely used it. i always pay on line through my own bank. Because of the Thanksgiving Day holiday and the way my SS check comes on the 4th Wed. of the month I decided to pay directly to you to avoid being late. In Sept our bank that we used for 38 yrs. left our area so we were forced to change banks. I totally forgot that my account was linked to the old bank and made my payment on Nov. 26th. I checked the next day to make sure all was well and it was. On Dec. 5th I received an email with an alert. I called right away and we realized the payment had gone through my closed bank and I immediately made the payment. They promised me they would not change the 15.00 fee and all would be fine in 24 hrs. This is Christmas and when I phoned yesterday they had a hold on my account until Dec.20th. They would not work with me and because of my good ratings and intentions I am very upset. My husband also has Merrick Bank and we have always been very good about our payments. If I had been told there would be a hold on my account I would have paid the minimum payment. Instead I paid $150.00 and now they have put a hold on my account. I have other have never heard of such a thing. We are depleting our cards and we loved our Merrick cards but under the circumstances we will be reconsidering this bank and for all the people we know that have it. This is very poor customer service. I am also very upset that we have no corporate offices to call. This is not in very good taste. I had no idea. I would like a response to this. A very upset customer.

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