Contacting Mercury Insurance Customer Service Center
Auto, home, condo, renters and umbrella insurance is available from Mercury Insurance. The insurance company offers various insurance coverage in California, Arizona, Florida, Georgia, Illinois, Michigan, Nevada, New Jersey, New York, Oklahoma, and Texas – among others. When we looked into the customer service area of the website we were surprised to find very little.
Phone Contact Numbers
We found two options for the Mercury Insurance phone number customers can call. The first is a sales number and the second a billing number. Sales is for customers who don’t have a policy and billing would have to be reserved for customers who need questions answered about their current policy.
- Sales: 1-800-956-3728
- Billing: 1-800-503-3724
We found the address for the main headquarters after a little searching. The address is not listed on the Mercury Insurance website, but we were able to locate it. We emailed the customer service department to see if there is another mailing address for customer service issues.
Mercury Insurance4484 Wilshire Blvd. Los Angeles, CA 90010-3700
If you live in one of the states that offers Mercury Insurance or you’re a current policy holder, you can find out information about the company, access your account or find customer service information on the official website at http://www.mercuryinsurance.com. There are links to corporate information, investor relations and careers on the website as well.
Customer Service Email
There are times when you don’t want to call customer service or write a letter. Those times call for a customer service email address and Mercury Insurance customer service offers that to customers who need more information or have a question about a policy. Just visit the Customer Service Email page and fill in the required spaces after choosing your topic.
Although we expected an automated system, we didn’t expect to endure a confusing system which continuing to repeat the same options without providing a direct link to the customer service department. We selected the option for the customer service department and we encountered another automated system. We listened and finally were connected with a live agent. We asked the customer service agent about canceling a policy and if there would be a penalty fee.
The agent was confident Mercury Insurance would not charge a penalty fee, but customers should note if the bill is not a current, they may receive a final bill. Our call was textbook, but was yours? Share your experiences with us in the comment section below.