Contact Mercury Insurance Customer Service

Contacting Mercury Insurance Customer Service Center

Auto, home, condo, renters and umbrella insurance is available from Mercury Insurance. The insurance company offers various insurance coverage in California, Arizona, Florida, Georgia, Illinois, Michigan, Nevada, New Jersey, New York, Oklahoma, and Texas – among others. When we looked into the customer service area of the website we were surprised to find very little.

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Contact Info:

Phone Contact Numbers

We found two options for the Mercury Insurance phone number customers can call. The first is a sales number and the second a billing number. Sales is for customers who don’t have a policy and billing would have to be reserved for customers who need questions answered about their current policy.

  • Sales: 1-800-956-3728
  • Billing: 1-800-503-3724

Mailing Address

We found the address for the main headquarters after a little searching. The address is not listed on the Mercury Insurance website, but we were able to locate it. We emailed the customer service department to see if there is another mailing address for customer service issues.

Mercury Insurance4484 Wilshire Blvd. Los Angeles, CA 90010-3700

Official Website

If you live in one of the states that offers Mercury Insurance or you’re a current policy holder, you can find out information about the company, access your account or find customer service information on the official website at http://www.mercuryinsurance.com. There are links to corporate information, investor relations and careers on the website as well.

Customer Service Email

There are times when you don’t want to call customer service or write a letter. Those times call for a customer service email address and Mercury Insurance customer service offers that to customers who need more information or have a question about a policy. Just visit the Customer Service Email page and fill in the required spaces after choosing your topic.

Our Experience

Although we expected an automated system, we didn’t expect to endure a confusing system which continuing to repeat the same options without providing a direct link to the customer service department. We selected the option for the customer service department and we encountered another automated system. We listened and finally were connected with a live agent. We asked the customer service agent about canceling a policy and if there would be a penalty fee.

The agent was confident Mercury Insurance would not charge a penalty fee, but customers should note if the bill is not a current, they may receive a final bill. Our call was textbook, but was yours? Share your experiences with us in the comment section below.

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9 Comments on “Contact Mercury Insurance Customer Service
  1. This was the ABSOLUTE WORST insurance company to deal with. I wish I had a way to let everyone know how crappy they treat their customers. It’s a joke save your time and money on the jerks!!!!!

  2. I wish to file a complaint against an agent of Mercury INS. an Mercury INS, Group itself, I will not stop trying so I hope you tell me how to do that. I am going to filE with the ,BBB,THE DEPT. OF CONSUMER AFFAIRS AN the CALIF.INSURANCE COMMISIONERS OFFICE. ALSO NEWS STATIONS CALL 3 FOR ACTION AN CHANNEL 13. Iam tired of being lied to GIVEN THE RUN AROUND AN HELD HOSTAGE,

  3. My beef is not with Mercury Insurance per se, but it is with the local agency. I have tried at least three times over the last month to get a simple question answered by calling the person assigned to my account. Each time, the receptionist answers and transfers my call to the rep. who is never available — either “on the line with another customer” or “away from my desk.” She has left at least one message, which means that I wasn’t available when she called back. We’ve kept this back and forth going until I’m fed up and am looking for a new agency to handle my auto and home insurance. I just called twice this afternoon and was put through to the rep’s voice mail, even though I told the receptionist I was changing agencies. He promised to finally put me through if I got the voice mail and then called back. I’m done! No more voice mail, and no call back. They could have helped me the first time instead of kicking the can down the road. Whatever happened to common sense customer service? If Mercury Insurance is directing their agents to not answer their phones, then I’ll have a beef with them, too. I hope that isn’t the case.

  4. Worst Customer service ever!!!! David G. and Wendy G. need serious training when it comes to dealing with the people that pay their bills. I am cancelling my policy right away. These people are crooks!

  5. Every experience I have had since switching to them a year ago has been beyond horrible. The latest is I have been waiting in my car for over 3 and a half hours and still no roadside assistance. It is included in my policy but I called because my car won’t start and they took forever to even find my policy then said it would be about an hour. I received a text that it would be an hour and a half. Then another a little while later that it would be a different company and another hour later. Still no one. I called them back and the towing company an no one seems to know what’s going on or to care at all and they keep putting me on hold and still no truck. I REALLY regret cancelling AAA. Guess you get what you pay for. Or in my case you don’t even get that.

  6. Thank you for letting be your customer for this last year on my renter’s insurance. As I mentioned to you I needed to cancel my renter’s insurance due us purchasing a house. You then asked me who I was going to go through for my home insurance. I stated that I was going through the Title Company. I did tell you that I was open for recommendations for more affordable home insurance.

    I felt very offended by your response to towards me saying that I was CHEAP and “I don’t sell CHEAP, I take care of people”. Their is no denial on that Dave, but assuming I’m cheap and not willing to help me really hurts. You told me “My tip for the day for you is, if you want cheap go get it.

    I will be sending this to Mercury’s Corporate Office and posting this on yelp.com

    Have a great day!

  7. Good morning!
    I’d like to be provided with an annual auto quote for a 2014 Corvette Coupe with an automatic transmission. I live in Redondo Beach, CA and commute about 6 miles one way to work. I drive about 8,000 miles a year. I’ve been driving for 14 years without any car accidents. Please provide all coverages you have available. If I’ve reached out to the incorrect department, could you kindly forward my email to whoever can assist me? Thanks!

  8. Are you kidding me? Do not ever do business with these people they are crook, liars and cheats. I can not even cancel my insurance all I get is the runaround. I am suppose to call my agent, notify him then send a fax. She is not allowed to give out any more information . Write a letter, so then she gives me a bogus email address. If this sounds crazy it is. They take your money and keep it weather you have a car or not. Shysters of the worst kind.

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