Contact Merck Customer Service

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Contacting Merck Customer Service Center

Merck is a pharmaceutical and medical research company that has an extraordinarily long history. The parent company was established in 1668 in Germany. The US version of the company wasn’t established until 1891 when Merck and Company opened. Merck researchers are responsible for developing medicinal cortisone and prednisone, among many other advancements in human health and wellness.

In addition to medical treatments used by physicians, Merck also has a hand in consumer products. Afrin, Coricidin, Dr. Scholls, Claritin and Coppertone are just a few of the brands owned and operated by Merck.

Contact Info:

Contacting Merck means contacting the corporate office, not the brand you may have issue with. If you want to contact a consumer brand, visit the website for that brand for dedicated contact information.

Phone Contact Number

From 8:30 AM to 5:30 PM Monday to Friday (ET) Merck representatives are available to answer consumer questions about any and all Merck products.

  • Merck Phone Number: 1-908-423-1000

Merck customer service is not able to give out medical advice. If you need medical assistance, contact your physician.

Mailing Address

Your letter to Merck will be addressed to the corporate headquarters. We’ve listed both the post office and physical addresses for your convenience.

Merck Corporate HeadquartersOne Merck DrWhitehouse Station, NJ 08889


Merck Corporate HeadquartersPO Box 100Whitehouse Station, NJ 08889

Official Website

Go to to find the official Merck website. We found the history of the company completely interesting, but the past is not what most customers/patients are looking for. Merck’s customer service information is listed on the Contact Us page. You’ll find general information for the corporate office and specialized contact information for physicians.

Social Media

Merck may not seem like a social company, but medicine of any kind is extremely social. You can visit Merck online via Facebook, Twitter and YouTube.

Customer Service Email

We found no email address for Merck customer service, but we did find one for the privacy officer so we know there are email addresses within the company. If you know of an email address or the URL to an email form, share that information with others in the comments section below. We’ve contacted Merck by social media requesting the contact information.

Our Experience

Merck provides a simple to follow customer service hotline. We encountered four available options. Although none of the options led to the customer service department, the system connected to the operator for assistance, in the event you did not choose one of the options. The operator connected the call and within 2 minutes we were speaking with a live representative. We liked how the agent addressed each one of our concerns and provided detailed assistance and complete resolution. There was no concern to difficult or question to challenging. We were impressed with the level of professionalism. We want to know if your experience was similar to our experience. Do your have a free moment? Comment below.

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4 Comments on “Contact Merck Customer Service
  1. More people are probably employed doing your phone announcements than are in the office. I was on hold for over 1 hour trying to locate a product and all I got was recorded announcements but never a human when I tried three different phone numbers.

  2. I have purchased Claritin liquigels and have a concern. This is some of the worst packaging I have ever seen. To get the gels out both my husband and I needed to actually cut them out. We are seniors and both have some hand issues and find this type of packaging terrible. We certainly can’t be the only ones with this issue. Why can’t they be put in a bottle? These are not only child proof they are adult proof too! Please do something. The product is great….it’s all in the packaging. Thank you


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