Contact Meijer Customer Service

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Contacting Meijer Customer Service Center

In the late 1960’s, the birth of the modern day supercenter occurred with the founding of Meijer. The company, based in Michigan, has location spread across the Mid West, including Kentucky, Ohio, Indiana and Illinois. The focus of the company is to provide a one-stop shopping experience, while saving the customer money. Although the company strives to improve the overall customer experience, Meijer relies on the feedback from the customer. When the customer service tem receives questions and concerns, they attempt to reply in the fastest amount of time imaginable.

Contact Info:

The company provides several ways to connect with the customer support team. Customers can call the customer care line or the corporate office, customers can email the customer support team using the contact forms on the website; Customers can also writer letters to the corporate offices or keep the conversation going through social media on the Facebook page of the Twitter page.

Phone Contact Numbers

  • Customer Support department: 1-877-363-4537
  • Credit Card services (MasterCard): 1-866-789-6041
  • Credit Card services (Private label): 1-866-763-4537
  • Meijer Perks program: 1-800-962-7011

Mailing Address

Meijer2929 Walker Ave. NWGrand Rapids, MI 49544-9424

Official Website

Customers looking to save money and have an exceptional shopping experience can visit the official Meijer website|Meijer_exact. The company provides details of the weekly promotions and special events. Customers can plan meals and special events from the advice on the corporate communications. The company provides links to ways customers can save even more money through the M Perks program, the 1 day deals and online specials.

In the event customers have questions or concerns, prior to contacting the customer support team, the company recommends visit the Meijer FAQs.

Customer Service Email

Go to in order to fill out the customer contact form. The company does not have a dedicated email address, but this form of correspondence is directed to the appropriate party. We sent an email relating the hours of operation of the customer service department. When we received the automated response, the email stated a customer service representative would contact us with 24 hours.

Our Experience

After contact the customer service department, we feel better about this company. We expected to be placed on hold, but in fact, our call was expedited directly to customer service agent. The total wait time was less than 30 seconds. We asked the representative for information regarding online returns, considering the information was not available in the FAQs or on the website. The representative explained returns are accepted at the store level and we should not have a problem returning. The agent offered the customer service number if we experienced any problems.

We like how this customer service team operates. How do you feel about the Meijer customer support team? Let us know below.

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Rating: 3.0/5 (2 votes cast)
Contact Meijer Customer Service, 3.0 out of 5 based on 2 ratings
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19 Comments on “Contact Meijer Customer Service
  1. I made a charge last nite 11-16-13 an the charge was suppose to
    27.96 but was charge 75.00 or 76.00 dollarsi want to cancel that order or make the charge 27.96 name of the place was like new
    thank you in advance.

  2. I read where you fired an employee for assisting a customer when they had a car fire,as I see it is your job is to assist your customers regardless of your archaic old store policy. Just bought a $100 gift card before I knew the whole story. I shop at meijer regularly but no more.

  3. I would like to request that you start carrying new England style hot dog rolls. the are far superior to the style you now carry

  4. Several weeks ago, I went to shop at the Pine Road Meijer’s in Essexville. I walked to the doors nearest to the groceries, thru the snow, ice, and snow, only to find a large notice on the doors, redirecting me to the other entrance. Upon completing my shopping, I ask to speak to the manager. I said that it would be nice if there was a sign outside the doors to redirect customers, before they made the treck to the wrong door. The manager was rude and patronizing. He somehow thought that I should have been aware in advance of the store’s floor waxing schedule. It definitely will influence my choice of store in the future.

  5. I love shopping at meijers & have for years.
    I shop at the one in Indianapolis on east Washington street.
    Only problem I have is they are constantly out of
    Ocean Spray Blueberry Juice- either regular or diet.
    As well as dog goodies like chicken wrapped rawhide
    (Small) for $7.99. I hate to go anywhere else as this store is
    friendly & helpful (I am a manager in retail so very aware of
    great customer service!). So I love your store and prices- just
    wondering why I have to go somewhere else who always have
    These items on hand. Thank you for your time.

  6. Problems with the Meijer Brand windshield washer solvent ( orange type ) Has discolored the plastic trim around the wipers ( looks like rusty film ) Have residue on the windshield that the car wash cannot remove . the paint around the sprayers on the hood of the car is discolored as well . Have you had any other complaints about this ? This is a new car and NOT HAPPY ABOUT THIS ! You may want to take this product off your shelves !! Also what can be done about the damage to my car or what can be done to remove this residue as well?

  7. I was calling for my perscribtion that shoukd have been filled three days ago. But Again I had to call meijer to find out why, when I called the pharmacy hung up on me. I had to call, again. Then I got a tech who never checked on the perscribtion, shecsaid itcwould be better if I calked the doctors office, I was pissed. I didnt think the luvonia store Middlebelt was so rude and lazy. I guess I will have to go to cvs, from now on.

  8. The Traverse City Pharmacy is way to small to handle the volume and needs to be enlarged. Today was the same as the two previous times in that it has taken almost 2 hours from the time we left the Drs. office to get the order filled. When you are feeling poorly you do not want to shop.

  9. Dear Meijer can you tell me why Meijer does not carry Lee Jeans or Levi Jeans? If K-Mart and Walmart carry them why doesn’t Meijer sell these. I remember when Levi wouldn’t allow Meijer to sell Levi Jeans because they didn’t want their jeans to be sold in a discount store. Now Meijer is not a discount store but even if it were how much more is K-Mart and Walmart a discount store and they sell them.
    Thank you,
    Shirley Boorsma

  10. We are regular Meijer customers something 3-4 tomes a week. however I write to tell you how frustrating the perks program has been. I am a registered person with perks and I clip the coupons I want but the frustrating part of that, it requires that I choose a head of timer. When I get to the store I choose additional products, I went in Friday this week and clipped the 5% coupon for groceries because I knew we wanted to buy steaks and fixing for the picnic this weekend. I got to the cashier and put in my telephone number and the pin, used my Meijer card and noticed as I WALKED AWAY I never got the discount. Then I had to go to customer service and she could not explain why but said I should have gotten the 5% discount. This has happened to me on numerous occasions to the point where I have said just forget it. She mentioned to me other people have problems too. Ironically the guy behind me had the same problem with perks. I don’t even know the guy. With these hassles its just not worth it. Why not do what other chains do by just declaring a 5% day, I am so frustrated with Meijer with this program and we are seniors on a fixed income and must make choices based n getting the discounts we look for. Please so something about this ad know there are others who have problems with perks. Then I came back on Saturday for some extra things and find out I cannot use it because I used it yesterday. I am about ready to give up but like your store better than the competition. We are regular Meijer customers and like your products very much. These perks are very frustrating.

  11. I just enjoyed looking at things in the store not just the ads and I did get instructions for their perks program but sometimes I just want to browse and now they ruined that cause you have to join the perks program–too bad their are other stores–thanks but no thanks

  12. Tom W. Who works in the deli at your Avon Indiana store is a real asset to your company. Always good service from him. Thanks

  13. We often find your Mt Pleasant Mi store out of Archway ginger snaps. Then we go to Kroger store or Rics market. Bill Swart

  14. I would like to address 2 issues that I have with you Oswego, Illinois store 1. Why dose Meijer as a company say that they have both manual and mortised wheel chairs for there handy cap customers (but yet your Oswego store says they don’t have a manual wheel chair because it was stolen)management commit is to use the electric chairs or the kids cart were not replacing it.
    Great CUSTOMER SERVICE. 2. I was in the store Sunday 08/24/14 @ 2:30 pm to pick up 5 items 3 was on your buy 10 for $10 and the 11th free. All three items were out of stock arridxx, wolf chile and cherry coke (rain checks are a joke they will let you have a limit of 10 but can’t give you the free one) but there is no sign that say’s there’s no limit in the ad or in the store.
    Then to top day off when I checked out my bill came to $10.77 I gave the cashier $21.02. She gave me .25 in change. I told her I had give her $21.02 and she told me no I didn’t it was a ten and single with .02 cents The cashier wanted me to give her my name and phone number and when she checked out if she was over she would call me ( I don’t give out my phone number) So went to the service desk . The cashier ran to the front end supervisor and she counted down the register. While I was waiting the cashier was talking to a customer about it. If she had a problem with me she need to talk to me about it not another customer. Guess what she was $10 over Cashier came over to tell me she was sorry then told me her daughter had just died. I am sorry for her loss but if she wasn’t able to do her job then she should of been allowed to take off extra time. Ask to talk to a level 1 or 2 member of management ended up with a level 4.
    What I don’t understand is why is this Director or store manager not held accountable for making sure they have product in stock for ads
    Maybe the management in your Oswego, Illinois store should spend more time on the floor to see what’s going on or be sent to the Aurora or Plainfield store to learn how to order for a ad.
    AURORA AND PLAINFIELD STORES are normally in stock

  15. 9-24-14 bought 2 cans coffee overcharged $4.00 youralso can of pumpkin overcharged $1.09 south bend on portage. on 9-30-14 went tostore on grape Mishawaka.bought ladies nite wear overcharged $2.00. all overcharges in favor of Meijer.when I spend $100-$150. at a time I can’t load and watch her scan items.Why can’t you do a better job putting prices into the scanner properly and stop bilking the customers your prices are high enough already. please contact me.your getting worse

  16. I would like to commend Rusty Bender, Food Lines Deli Team Leader, and Tiffany Stevens, a 3 day old employee, who are employed at your 1801 Marketplace Drive SE store for their outstanding customer service. I was searching for a fruit basket to drop off at the home of our Pastor’s wife who recently had unexpected surgery. I soon learned that your store had a few gift baskets but no fruit baskets. Rusty offered to me, on his own initiative, his willingness to put together a fruit basket from scratch if I had 15 minutes to spare. He proceeded to put a lovely fruit basket together within the 15 minutes and I was able to stay on schedule as I dropped off my special gift to our Pastor’s wife. Rusty did not have to offer this to me… in fact, I was surprised by his offer which included a statement of sincerity with a genuine smile on his face. Tiffany assisted in helping pull together this gift request. I am a regular shopper at Meijer, but you can be assured that kindness extended to me in this way will make me a lifetime customer of Meijer stores, plus this experience will be shared with my friends over a very long time! Thank you, Meijer for providing the training and the right selection of talent to provide a wonderful customer experience.

  17. My wife frequently shops at your stores without any issues. However, we had a very unfortunate experience this Christmas. My wife purchased a Google laptop computer on “Black-Friday” for my 11 year old adopted son so that he could play Minecraft with his friends, only to discover, on Christmas-morning, that when he tried to download Minecraft it would not work with his new computer. We eventually learned that Minecraft only works with certain operating systems of which Google is not one. This was very bitter-sweet for my son and frustrating for us on Christmas-day. We tried to get a solution to the problem independently, but were told that it was not practical if not possible to run these two operating systems side-by-side. My wife was under the impression that you had a ninety-day return policy on electronics only to find out when she returned it that the return policy was thirty-days and that they would not take it back anyway since it had been opened. First of all, we were not aware of the 30-day return policy which, if you think about it, is crazy. How can you expect someone to purchase something on “Black-Friday”, which is a marketing strategy targeting Christmas, Keep the item (unopened) for twenty-seven days, present it, find out if it fits, works, is a duplicate or is even wanted, and then, in three days, with all of the holiday store hours, weekend/Christmas travelling and crazy schedules to return this item (unopened). Secondly, how are we supposed to know that my child’s game will not work on your computer without trying it. We are not high tech people and did not know anything about this operating system stuff. All we knew is that our son played a very popular online game and that he needed a computer and we thought we were getting a good one for him. Now we have a 250.00 dollar computer for e-mail and YouTube. Can you help us with this problem and please review your return policy? Respectfully yours, Desperate Customer.

  18. Ive been a meijer customer for over 25 years ,Ive been treated very well by the meijer store in ionia mi.over the years ive enjoyed shopping there and was always treated with respect.thank you very much for that and to the managers and employees of that store.Recently I was issued a new meijer credit card to replace my old one,I used it for the first 2 months or so with no issues then sometime in december I went to use it to get gas on my way to work like i have so many times before and the card said declined,this has never happened to me before ,didnt know if it was an error or what,later that day i tried to make a purchase at the store and again denied,I then called card holder services they said that they would turn over the issue to a manager i only had a 122.00 dollar ballance on the card.about a week later tried to use the card and again declined.waited another week and declined,called card services again ,and was told my account was being reveiwed they couldnt tell me for what i was not late on a payment always made payments on time at the store and was not over my credit limit,and again it would be directed to a manager.made one more attempt to use my card about a week later and again declined,called card services paid my ballance in full and cancelled my card, by this time over thirty days had gone by and still no answer to why my account was put on hold.Lucky for me there is a super walmart in Ionia right next to meijer where i can make all my purchases now and plenty of other gas stations in which i can purchase my gas.Once again hats off to the ionia store that has served me and my family for so many years,thank you .Rich Strang

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