Contact Megabus Customer Service

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Contacting Megabus Customer Service Center

Contacting Megabus Customer Service Center

Megabus is one of the leading city-to-city bus services offering extremely low-cost fares and award-winning accommodations. The company travels to more than 100 locations across the United States. There are Megabus locations in Canada and the UK. Currently, Megabus provides service to more than 24 million customers worldwide. If you have a question or concern relating to service or reservations, connect with the customer service department through social media, by phone, email or traditional mail.

Contact Info:

Phone Contact Numbers

The customer service department in the US and Canada is available to assist customers Monday through Friday 7am to 11pm, EST.

  • Customer Service: 1-877-462-6342
  • Customer Service (Canada): 1-866-488-4452

The customer service department in the United Kingdom is available to assist customers daily 7am to 10pm, local time.

  • Customer Service (UK): 0900 1600 900

The customer service department in France/Belgium is available to assist customers Monday 2pm to 6:30pm, Tuesday through Friday 9am to 6:30pm and Saturday 9:30am to 5:30pm, local time.

  • Customer Service (France/Belgium): +33 825 88 14 88

The customer service department in The Netherlands is available 24 hours a day, 7 days a week.

  • Customer Service (The Netherlands): 0871 2663333 or 01413329644

Mailing Address

Megabus349 First St.Elizabeth, NJ 07206


Megabus791 Webber AvenueP.O. Box 4017Peterborough, Ontario K9J 7B1Canada


MegabusBuchanan Bus StationKillermont StGlasgowG2 3NW


Bus Users ScotlandHopetoun Gate8b McDonald RoadEdinburghEH7 4LZ


BAB, c/o Bus Users UKP.O. Box 119SheppertonTW17 8UX


BAB, c/o Bus Users UK (Wales)Leckwith OfficesSloper RoadCardiffCF11 8TD


Stagecoach Group Plc10 Dunkeld RoadPerthPH1 5TW

Official Website

Customers visiting the Megabus website have the ability to plan and book travel arrangements, read the service advisories, review the existing network and review the features of the company. Throughout the website, there is information relating to services, but an invaluable resource is the Customer Support page. On this page, customers have the opportunity to take a closer look into Megabus. There is information relating to safety and training, connecting trips and information relating to customers with disabilities.

Social Media

The social media pages are a resource customers can use to connect with the customer service department. There is information relating to destinations on the social media pages, as well as an outlet to voice customer complaints or ask questions. The most efficient social media page is Twitter. After customers ask questions, the response time is less than 30 minutes.

Customer Service Email

We sent an email to the customer service department asking for information relating to the return policy in the event customers must cancel a reservation. We are still waiting for a response.

Our Experience

There is little wait when we contacted the customer service department. We waited less than 30 seconds prior to the customer care agent answering the call. We asked several questions relating to policy and procedure. Without hesitation, all of our concerns were addressed. The overall experience was stellar. Thoughts? Take a minute to comment below.

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