Contacting Medco Customer Service Center
Medco is now part of the Express Scripts company. Express Scripts is a prescription medication company and plan that patients can use to order prescriptions at a discount. Users are given an ID card and that card is used to track and process prescriptions. When you order a prescription by mail from Medco, you agree to allow the company to fill that prescription at any pharmacy within the network. Medco also offers the Medco Medicare Prescription Plan, which will soon carry the Express Scripts name as the company makes the name change across all properties and programs.
Phone Contact Numbers
We were unable to find a customer service phone number for Medco, but we did find a customer service number off the site. We tested the customer service number and found it did connect us with Express Scripts customer service.
- Customer Service: 1-800-987-5269
- Corporate Phone: 1-201-269-3400
You can contact Medco Health by mail, but you should not send prescription medications or financial information to the company in writing.
Medco Health Solutions, Inc.
100 Parsons Pond Dr.
Franklin Lakes, NJ 07417
To learn more about Medco Health or Express Scripts you can visit the official website at http://www.medcohealth.com/. This site is currently undergoing several changes to bring it in-line with the Express Scripts image, so the navigation, look, feel and name will likely change in the near future.
Customer Service Email
No customer service email address is listed on the Medco contact page, but there is a link to a secure email response form https://host1.medcohealth.com/medco/consumer/helpcenter/feedback.jsp?BV_SessionID=@@@@0526304906.1346336094-mm80161677449@@@@&BV_EngineID=cckfadfhjgfmllecfklcgffdghfdffo.0. This form requires you to answer a few questions before sending your message to customer service. You’ll need to choose one of the available options explaining the purpose of your email. You’ll also need to include your name and email address. Other information like your prescription number and phone number are optional.
When calling the Medco customer service department you are asked to speak your response. You can say customer service, but you will need the telephone number on the account and the patient ID to access an account. We were unable to provide this information, so we need your help. Leave us a message below telling us how the Medco, now Express Scripts, customer calling center handled your call. Were the agents genuinely interested in your issue or were they reading from scripts and giving general comments to your concerns?