Contacting McDonald’s Customer Service Center
The history of McDonald’s is a story many know and hold true to their hearts. More than 50 years ago, Ray Kroc started the company as a drive up hamburger business and within 3 years sold more than 100 million hamburgers. Through the mantra value, cleanliness, service and quality, McDonald’s has grown into the number one fast-food retailer on the planet.
The company not only serves billions of customers on a daily basis, it also gives back to the communities. With its brand at stake, McDonald’s knows the importance of taking care of the customer. When questions and concerns arise, the company provides a world-class customer service team ready to provide support.Click here to leave a comment about your customer service experience.
In order to contact the customer service department, customers can either contact by phone, email, traditional mail or through social media.
Phone Contact Numbers
The customer service department is available every day, 8am to 8pm EST.
- Customer service: 1-800-244-6227
Customers can send messages and correspondence to the corporate headquarters here:
McDonald’s Corp.2111 McDonald’s Dr.Oak Brook, IL 60523
Customers visiting the official McDonald’s website http://www.mcdonalds.com/us/en/home.html receive valuable information regarding the history of the company and the in-store experience. Nutritional information is available, as well promotional materials. In the event you want to find the nearest McDonald’s, customer can utilize the search tool.
Aside from the main site, the company provides links to websites showcasing its commitment to the communities, including:
- McDonald’s Happy Meals
- McDonald’s for Tweens
- Me Encanta
- 365 Black
- My InspirAsian
- Ronald McDonald House Charities
Customer Service Email
When we attempted to contact the customer service department by email, we received a 40 error message. Since we wanted to contact the customer service department, we used the Twitter page to send a message asking of the customer support center had a dedicated email address. We are still awaiting a response.
Receiving fast service at McDonald’s is what the company prides itself on. We were connected to a customer service representative within 3 minutes. When the agent answered our call, we asked if we had multiple questions and concerns, do we need to send multiple emails to the customer service department. The representative explained if customers send one email with multiple questions, each will be answered accordingly. They did recommend sending one email per concern in order to receive the appropriate response.
The customer support team is serious about customer service. Did you connect with the customer support team in a timely manner? We want to hear from you. Keep the conversation going; share your experience with us below.