Contact McDonalds Customer Service

Contacting McDonald’s Customer Service Center

The history of McDonald’s is a story many know and hold true to their hearts. More than 50 years ago, Ray Kroc started the company as a drive up hamburger business and within 3 years sold more than 100 million hamburgers. Through the mantra value, cleanliness, service and quality, McDonald’s has grown into the number one fast-food retailer on the planet.

The company not only serves billions of customers on a daily basis, it also gives back to the communities. With its brand at stake, McDonald’s knows the importance of taking care of the customer. When questions and concerns arise, the company provides a world-class customer service team ready to provide support.
to leave a comment about your customer service experience.

Contact Info:

In order to contact the customer service department, customers can either contact by phone, email, traditional mail or through social media.

Phone Contact Numbers

The customer service department is available every day, 8am to 8pm EST.

  • Customer service: 1-800-244-6227

Mailing Address

Customers can send messages and correspondence to the corporate headquarters here:

McDonald’s Corp.2111 McDonald’s Dr.Oak Brook, IL 60523

Official Website

Customers visiting the official McDonald’s website receive valuable information regarding the history of the company and the in-store experience. Nutritional information is available, as well promotional materials. In the event you want to find the nearest McDonald’s, customer can utilize the search tool.

Aside from the main site, the company provides links to websites showcasing its commitment to the communities, including:

  • McDonald’s Happy Meals
  • McDonald’s for Tweens
  • Me Encanta
  • 365 Black
  • My InspirAsian
  • Ronald McDonald House Charities

Customer Service Email

When we attempted to contact the customer service department by email, we received a 40 error message. Since we wanted to contact the customer service department, we used the Twitter page to send a message asking of the customer support center had a dedicated email address. We are still awaiting a response.

Customers can also contact the customer service department through the Facebook page or the Google+ page.

Our Experience

Receiving fast service at McDonald’s is what the company prides itself on. We were connected to a customer service representative within 3 minutes. When the agent answered our call, we asked if we had multiple questions and concerns, do we need to send multiple emails to the customer service department. The representative explained if customers send one email with multiple questions, each will be answered accordingly. They did recommend sending one email per concern in order to receive the appropriate response.

The customer support team is serious about customer service. Did you connect with the customer support team in a timely manner? We want to hear from you. Keep the conversation going; share your experience with us below.

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158 Comments on “Contact McDonalds Customer Service
  1. ordered food for lunch store#189 , the sandwich was cold and dry the french fries cold and soggy…..I would think it should at least be hot… was 05/13 at 13:37 they were not extremely busy and I used the drive thru my work is only 2 minutes from there…..KS#13, KVS order 55 I felt like I was eating something that was left over from an hour before I came thru…….

  2. The McDonalds on Coldwater and Victory in North Hollywood has poor customer service. The drive-thru operator sounded like he didn’t want to deal with customers and was in such a rush to complete my order. I never understood why McDonalds charges for their sauces when they make all the money in the world already. And when I order a big meal they only supply me with one sause.

    • Sauces are made for nuggets, they charge for them if you have no nuggets. They will provide u with one or two, because most of the time when customers have nuggets they dont have their sauces because they where given to customers for sandwiches and fries. Thats when the poor employee gets yelled by the customer for not having the sauce for their nuggets, when actually the store was being nice to another customer giving them sauces for their sandwiches and not charging them for it. Thats how they explained it to me, and i understood, besides theres nothing free in america.

  3. I would like to complain the BINTULU, SARAWAK branch.

    please investigate the Mcd at bintulu,sarawak. the price is not follow the advertisement and not same with the others Mcd.

    please check it out.

  4. as the advertisement showing the lunch meal is only RM 5.95 include drinks and starting at 12:00 – 3:00pm. but when we go and buy on 1:00pm, the 3 set lunch meal is RM 27.86. all the drinks is different charges.

    what kind of business like this? is mean cheating people.
    i am so angry with this kind of services.

    The bintulu branch just opening and now they simply charges the customer like this, all the prices is not follow when we paid.

  5. Very disappointed in the happy meals toy. They not only frustrated my two grand children but that of my sisters two grandchildren. Hope the next batch of toys that come out are gere to children ages between 2 to 7.

  6. I am beyond frustrated with some workers in management at the Gilcrease location namely Jessica Robles /asst mgr and Nicole Taft/asst ngr as well. I am so offended by their actions that I will be sending a certified letter with the details. = have seen several reports of McDonald wanting to improve their customer service my first suggestion would to be cautious who you place in management. Simply because as the head goesso the body! The store # is 35401 in Tulsa. I refused to be disrespected when my money produces the employees paycheck!

  7. Store #24108
    Manager: Uuryn
    Date of Incident: 5-2-13
    Time of incident: 8:35
    I am a very regular customer of McDonalds and I work in customer service, and never in my life have I dealt with such rude, inconsiderate, incapable, ignorant, foul, poor excuses for human beings in my life!!! A simple transaction of 3 ice cream cones, large shake, and large diet coke turned into an experience that will forever be the worst family fun trip to McDonalds and might even end our fun forever. At the first window where the young man took payment was handing me my change and as I was asking him for different change, he turned and slammed the window shut so I pulled forward to the next window and as the girl was handing me my food I asked her to correct the change an she refused. I then asked for the manager who is an absolute beast of a person, refused to help me saying she could not and would not open the register for me, which is absolute nonsense because many time at McDonalds have they opened the register to make different change or correct change for me in the past. I then continued around the drive through and parked and went inside only to find the “manager” talking about, making fun of and mocking me to all the staff and patrons of the store. REALLY!!! Are you kidding me!!! I didn’t cause a scene, or was rude or made some unreasonable request. I am demanding a very strict course of action be taken against this Manager!! I am demanding a immediate phone call from your so called customer service that doesn’t even care enough to be open. Call me at 702-574-8860 which is my cell phone and we can talk about the course of action that McDonalds will take to rectify this situation.
    Carollyn Lloyd

  8. I have two McDonalds in my immediate area. One of the locations is very consistent. Consistently terrible customer service. The other location in Everett on Evergreen Way has the absolute best customer service each and everytime. Typically McDonalds has very good customer service, but this location is operating on a different level. It’s almost like the smiles, speed, courtesy is genuine and not fabricated. Thats wasnt meant as a back handed compliment, but I know that it must be a challenging job when it gets really busy. At those times one would have to fake a smile or two. I tell myself everytime I go there that I’m going to write somebody. It’s just so obvious that whomever owns this particular location takes every detail very seriously.

  9. Hi Guys. Guess What. Gregory haven’t met Ronald McDonald for a long time for this year.

  10. Hi guys have no option but to complain unfortunately . Was in MacDonalds wishaw and they had no vegatarian food available,and since I’m veggie had to take two distraught kids else where very disappointed would love a reply:-)

  11. I like your new wraps, However the little tube you put them in makes it impossible to remove them with out tearing the tube apart, Then you have a leaking wrap, you must hold on to. Nice presentation of the wrap, just a worthless way for the customer to open their food… thanks…..

  12. On August 10,2013 I was @ the Clare, Michigan McD’s, Store# 5829. @ the counter I asked for 2 Side orders of McGriddles. I received my items fairly quickly considering they were quite busy. I later found out after reading my receipt that what I received was 2 McGriddle sandwiches without sausage @ cost of $4.78. A couple days later, I stopped @ the Reed City, Michigan McD’s Store# 11633 & ordered the same items @ a cost of $2.00. I realize Franchise stores can charge what they want but 4 McGriddles @ a cost of almost $1.80 each versus $.50 each is quite a difference.

  13. I have been unable to go into your restraunt for the last three days because the air conditioner has been broken and has been running non stop and it is 60 degrees or maybe even colder than that . This happens all the time and on other occasions it has been so hot you could hardly stand to touch the table tops. This has been going on for a long time and the employees agree with you but do nothing to fix the problem. No way to treat good customers .I have been going to this Mc Donalds every morning 7 days a week for 40 years. I don’t think the managers or owner spend enough time there to know what is going on .This is a new construction and I find it hard to believe that you cant set the ac on auto around 70 degrees and just leave it alone. Employees should leave ac settings alone .Hardees is just up the road and they don’t seem to have any problemns with keeping a comfortable temperature in their building.

  14. Me & my friends went to McDonald’s tonight, and we are all now sick with stomach aches and poop issues. The French fries were raw, the mcdoubles were cold, and my vanilla milkshake tasted like egg nog. I am really disappointed in McDonald’s tonight.

  15. why no more hot mustard?!

    Sweet and sour tastes like it was a mistake, BBQ is ok, but pretty sweet and the others are just marginal—Hot Mustard was the best!

  16. At Pekin, Illinois McDonalds inside walmart on veterans dr.
    I got a 2 cheese burger meal, while driving home I began eating it and within the first bite I bit into something crunchy and pulled little black pieces from my mouth. Called and complained they said they would notify the store and get back to me. she just said oh it was a piece of burnt bread and she would give me a new hamburger. I said it was a meal she said I only had the piece on one sandwich right? I said yes that was enough and I didn’t eat any more. after some discussion she said I will give you a meal to which I said that’s not enough, after much more arguing she said I will give you 2 free cheese burger meals to which I reluctantly agreed. today I went in to get one of the meals and they refused to let me get them separate I said how can I possibly eat 4 cheese burgers and 2 drinks and 2 fries all in one setting? They said that’s not what they are willing to do either all or nothing. I took the meals and decided to write and complain I was only able to eat one meal at a time and did not even accept the 2nd drink since I was the only person eating it how do you get away with this rudeness and I am the paying customer and they McDonalds gave me sandwiches with something in them… I am extremely angry over this ! I do not know where else to call about my terrible experience at this location.
    Lee Jacobson

  17. I love mickey d’s big mac. But I have to say that the Xenia shop on main St. has to be the worst I have ever had. The service is AWFUL! They can’t keep an order straight to save themselves. This past couple of weeks have orders sent that have been so mixed up. I asked for a bacon-egg breakfast biscuit and received a sausage, egg and cheese. A lot of people grumble about mixed up orders, specially those to go that are always wrong, but they are on their way to work and don’t have time to go back to fix the order.

  18. Everytime i go to Reedswood Mcdonalds in Walsall WS2 8XD there’s always a delay because the tills are always down. I don’t appreciate this because the customer service is no good when they tell me that it will be a 15 minute wait, i then wait 20 minutes and go back round for them to say its another 15 minute wait. The customer service is rubbish as sometimes the man or woman on the mic doesn’t even speak to me or speak properly to me.

  19. Really? Just went to your restaurant on 27th ave and US1 in miami, fl 33133 and I ordered the simplest order. A mc chicken sandwich (add cheese) large with dr pepper and another large coke. And you guys can’t get that order right? Really? It’s a simple order. Do I really have to open my wrapped sandwich in front of the employee to make sure it’s the right sandwich? Really? How can they mistake a burger meat for chicken? How? Really!?!!

  20. I ate at my local McDonald’s last evening (4/24/14). While I was there a couple came into the restaurant. They went immediately to the drink fountains. I looked over at them because they never went to the counter and the young lady at the drink fountain was looking around like she was standing guard. She did see me looking at them and I looked away. The young man was carrying a back pack. For roughly 10-15 minutes they filled an empty liter they had with a soft drink and she pulled out a plastic cup and filled that also. During that time frame of 10-15 minutes customer’s went there to get their drinks and the couple just stepped out of the way. A manager also walked by (I assume he was a manager as he was wearing black) he never paid any attention to what was going on nor did anyone at the counter notice either. The couple stopped to visit with a couple of men that were getting food. After chatting with these two men, they all went outside to the picnic tables, sat down, lite up cigarettes, the men ate the food and the couple were drinking their “free” drinks. There wasn’t a lot of customer’s in the restaurant, which is why I didn’t find a manager as I knew the young lady would know I was the one who turned them in. I just wanted you to know that the staff needs to be more observant of what’s going on in the lobby. There were certainly enough employees there. Thank you.

  21. I just visited the Edwardsville Illinois Troy road McDonalds. I ordered a large order of fries and two mcDoubles with onion and pickle only. It was about 10:40pm and I was the only car in the drive thru. After waiting several minutes a worker finally came and took my money. Several minutes later I was given my food. I left the restaurant and drove home to find that my fries were inedible because they tasted like old cooking oil. My Mcdouble sandwiches had neither onion or pickle, instead they were smothered in ketchup .The sandwiches were even marked ” order slip # 51, time 22:50
    McDouble Only Onions , Only pickles.” I should have known not to visit this location because it is consistently terrible. I worked a 11 hour shift, visited McDonalds on my way home, and once again had a lousy experience!

  22. 7/11/2014
    Dear McDonald’s,

    I have received the best service that can be deliver by one of your worker at the #6968 store that can be given. Violet is her name, and she is the best worker at the 1035 SW 6th Ave, Portland, Oregon 97204. She run most of the operations all around. I watch her not only doing handling the cashier, running the food and checking to making sure that her co-worker are actually serving & mopping the floor and not hiding away in the restroom. She even standing up to tell non-customers to either they are there to eat and not just hanging around and begging. She caught one of her worker left a key [link to a shelf handle]that could be use as a weapon to the patrons, to make sure it return to their proper place. Violet an EXTRAORDINARY WORKER!!!

  23. I used to really enjoy McDonalds, ate there relentlessly while I was an extradition officer around the nation. In recent years, seems McDonalds has done some GOOD things, but they use we know terrible meat and meat sources. Now I read that they have capitulated to the marxist michele obama, “wife” of the fraudulent obama and now she seeks to have her image on all McDonalds products . Well, they tried that trashbaggery at Subway, we boycotted, and I do not see that foul “woman’s” face on their ads, if I see them at McDonalds, with her dictating vile food be issued to OUR children in OUR schools, I will forever be DONE with McDonald’s and encourage all to follow mwe in the boycott FOR America and American Ideals which “michele” abhors!

  24. I used to really enjoy McDonalds, ate there relentlessly while I was an extradition officer around the nation. In recent years, seems McDonalds has done some GOOD things, but they use we know terrible meat and meat sources. Now I read that they have capitulated to the marxist michele obama, “wife” of the fraudulent obama and now she seeks to have her image on all McDonalds products . Well, they tried that trashbaggery at Subway, we boycotted, and I do not see that foul “woman’s” face on their ads, if I see them at McDonalds, with her dictating vile food be issued to OUR children in OUR schools, I will forever be DONE with McDonald’s and encourage all to follow mwe in the boycott FOR America and American Ideals which “michele” abhors!

  25. Don’t stop at the Lehi, Utah McDonald’s right off the 15 freeway. Me and my husband ordered a medium coffee w 5 creams and 5 sugars. we both thought it tasted like Soap, but I thought it might be a cheaper cream they switched to. Needless to say, we both got profuse diarrhea and horrible stomach pains. Worse, when I went to the manager, he was very rude and said… well how do you know it was here? The district person was just as non caring. I will tell everyone to be careful as food poisoning CAN kill you.

  26. I ordered an egg, cheese, and sausage mcmuffin this morning. I went to cut it smaller so my 2 year old son could bite it more easily and found that the egg felt like rubber and appeared to have a greenish/black mold like spot on it. Not even sure what it was. Needless to say my son did not continue to eat the sandwich in case there was some sort of bacteria. I have a photo of the egg but it will not let me post it anywhere. I just hope that others have checked their food before eating. Just wish the cook at the store took the time to make the right decision and not serve that egg. I’m sure he knew what it looked like.

  27. Store located on Route 70 and Route 9 in Toms River, New Jersey. Hit up the drive thru around 12:15 AM on Sept 4th 2014. Food was good and service was great. I don’t know her name but the young woman working the drive thru was working her butt off and still managed to have a huge smile on her face at midnight. Those are the type of employees you hold on to, take care of her… whoever she is!

  28. I called today around 6:50a.m.asking for Bea and she said who’s this I gave her my name and she said she’s busy and I said ok when is she available to talk too her she told me at 1:30p.m. and I said okay thank u and I called again but this time asking for Sonya she said who’s this I said me again and she clicked on me and asked for Sonya again she said what I want I said nicely can I speak with Sonya she clicked on me again and called one more time asked for Sonya the same person finally tells me she’s not there and I told her that’s all you have to say instead of clicking on me and the only reason I was asking for them to see if I can try to get my job back but I rather not try anymore its just a waist of time even though I have all the time in the world all I have to do is pray on that person for forgiveness for being rude to me as a customer.

  29. 1) Yogurt, the type that you are pushing is full of sugars as well as fillers; it is not healthy in other words; in fact, ice cream of a soda pop is healthier, please do something different, like a Greek, Organic.

    Our planet is dying from a multiple of reasons, HAARP, Chem Trails, Ethanol and PLASTIC; there are a few ways you could cut back on the use of plastic, please study and employ. Plastic will not return to the “win”, Mother Earth where papers, cardboard, etc., will…please desist in using Styrofoam and use the paper like cup instead..they can be recycled and why not have an area for customers to place their plastic after eating? It would help immensely and the planet needs all the help it can get. Thanks.

  30. Why do we have to listen to noise instead of decent, music, like the Golden Oldies or classic country western…rap and the noise that they play now are not conducive to wanting to go there and eat, then you walk in and it too cold to enjoy one’s dining experiences!

  31. Plenty of problems at 15 E Dundee Rd and one at Rand Rd (83 and Rand). 1)Static on speaker 2)not very friendly service people, no smiles like they didn’t really want my business 2)ranch wraps were cold, lettuce wilted and dripping with runny ranch sauce, very little cheese, top inch of tortilla was empty, chicken small piece looked like it had been chopped up and was cold.

  32. All the McDonalds I go to have the same prices except the one on East Main Street in Torrington. I have been paying $1.06 for a side salad and that includes tax. The one on East Main Street charges $1.29. They told me they are private owned so they can change their prices. I don’t think that is right

  33. Generic email from customer service. Lame.
    Saratoga springs utah location is charging my card twice , no resolution and is fraudulent. ref#:11406589

  34. On the morning of October 5, 2014, I went to a McDonalds at Hwy 90, Ocean Springs, MS 39564. Went in to get two Senior coffee, after I gave the young blonde girl with glasses (I guess she a shift supervisor) my money with return change I ask for a Monopoly Game piece and she reply back they only come with a large coffee cups, I reply back the other McDonalds given out these games pcs with no hesitation. She left the front for a minute and then a curly blonde hair male with glasses (guess shift manager) came up asks what I needed and told him the same thing a Monopoly game pcs. Said that if I want one that I have to send in stamped envelope with sufficient postage and envelope to get game pcs, I said the same thing to him about the other McDonalds and his reply was “they was not supposed to do that”. I knew this if you did not order food items but I order coffee and this is a food product. There is only certain food item that comes with games pcs but it does not say what certain food items. The point is I order a food product from this McDonalds restaurant and these two individual refuse to give me a game pcs to make a customer happy instead they just got me mad. I have manage for thirty years in business and the saying is know your job before you answer a question to a customer if you don’t you better do your homework and it seems these two did not do their homework. I believe this place owes me couple of games pcs, who knows I might have won something nice. I will apply this on Facebook, twitters, YouTube and email a statement to the BBB and state officials on this issue; it is nothing but a sale gimmick to buy certain food items. If a game played like this then all food items package should have games pcs on it or just games card pcs for items that do not have them applied to package.

  35. Its no wonder your company is losing business. I heard that customers are leaving for the competition because of the high prices. Today I experienced myself. While my mechanic worked on my car I went to the closest place for some breakfast. I was stunned at the prices for breakfast combos. It wound up costing me close to $4.00 for a biscuit egg and bacon sandwich and a SENIOR coffee. For five to six dollars I could have had a complete sit down breakfast at a diner. And the egg and bacon biscuit was puny. You won’t be seeing me again for anything but a senior coffee.

  36. For years grilled chicken has always been one of my least favorite foods, … all dried out. Yesterday (10/29) my wife and stopped at store number 7896 and had lunch. We both had the Premium Chicken Bacon (grilled) Wrap. Man, … this has got to be the best chicken sandwich on the market, … hands down !! It has just the right amount of everything from the first bite to the last !! And the flavor AWESOME !! This has got to be a masterpiech if there ever was one !! Magnifico, … bravo, … very well done !! Thank you !!

  37. I order the Sausage McMuffin with Egg take away in Wanchai shop located at bridge to HKCEC at 08:00 this morning, but I wait & wait over 6 ppl ahead of me & I tried to talk to your screw.
    The answer is wait but no invoice on the table, why?

  38. I was in McDonald’s flamwood walk the manager was in the kitchen with out mob cab mob refused to call her she was scared

  39. Glenway Avenue McDonalds sucks I’m on my way to Burger King now customer service goes a long way actually most important variable there is and I’m sitting outside your location I can see a half a dozen employees sit inside on their butts at the tables texting yet I was turned away at the the window was told I had to wait an additional 8 minutes what a joke just a place my breakfast order cuz I was a little early

  40. WHY is McDonald loosing terrain against all others?
    THE answer is very simple:
    Change the flavor and you’ll see better results.

  41. Please send me an official address including email, telephone, the person in charge to officially send the a request on franchising.
    Thank you,


  42. Put a big singe on your menu telling person who don’t under stand that (hounders ? Is hot hot super hot my kids and me got so sick we could not Finnish are quarter ponder that i didn’t know it was super hot

  43. Put a big singe on your menu telling person who don’t under stand that (hounders ? Is hot hot super hot my kids and me got so sick we could not Finnish are quarter ponder that i didn’t know it was super hot

  44. They manger did replace are burger but was to late took kids home gave them some pep toll bis mole to help with there pain thank mr cormier

  45. Just wanted to say thank you for that great ad. re messages on various McD signs. Inspiring and heartwarming.

    Thanks again.

    Jim and Barbara

  46. On January 25th on the way to the Greyhound bus terminan my daughter and I went to the McDonald’s at 9401 Foster which is across the street from Valley View Bank. We were there at 8:15 AM getting 2 egg Mcmuffins and 1 order or hash brown pattie. We weren’t running late and we expected to get there 15 minutes early which we did however we wouldn’t have if we had gone back to McDoanlds to show them the egg they had given to my daughter. I’m actually surprised she noticed it and the only reason she did was because she doesn’t like ham and took hers off to put in my sandwich. That’s when she saw what can only be called disgusting. Parts of the egg were actually green! Whatever the green stuff was it was cooked into the egg, not an afterthought like maybe jelly mixed up with yoke which produce a green color. I’m not a scientist but the only explanation my wife or anyone I talked to about it said “it’s mold”! I brought it back and as usual at that McDonald’s no one knew what the hell I was talking about but they can see! I have no idea what she said or who she said it to (my Spanish has never been that good, in fact, Adios is the only word i really know and would recommend that word to anyone before going into the McDonalds, at 9401 Foster, which is across the street from Valley View Bank) but the answer to my situation was “give him another egg mcmuffin”. Are you kidding me? No manager talked to me and why would anyone want something from a place that had actually given you food with the definite possibility of food poisoning? I was in disbelief walking out of there. The definition of insanity is doing the same thing over again and expecting a different result.

  47. when you use the same mcyds for YEARS and have the same friendly get things done gal there, than find out they didn’t appreciate her AT ALL after 10 yrs. But hire these dumb kids because they can get them cheaper! You should be ashamed of your self!!! We NEED workers like Becca who loved her job and her customers. You made a big mistake and you are no different than any of the other bottom feeders who $ is there god and could care less about their customers.

  48. Do you HEAR ME????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  49. I want to just start off by saying that the Mcdonalds located on speedway ave. in Fairmont WV is just down right nasty and disgusting. Bugs are everywhere. Today when the Frappe Machine was cleaned ( first time in about a month ) there was green/black slimy mold coming out of the machine. The coffee pot is also the exact same was as well as the mocha and latte machine. The tea timers are never set and there are numerous complaints about spoiled or sour tea. Orange juice machine is down right nasty. Bugs have gotten into peoples drinks and also a older woman came through the drive through complaining about her milk being dated clear back until December and it is now February. She also proceeded to say that this was not the first time this has happened. The employees are treated like total crap while the managers set around and talk all day long, following each other around like lost dogs. New employees hardly get any training and then shoved into positions they don’t know, thus having the managers scream at them right infront of customers when a mistake is made.. even tho they’ve had hardly any training. The bathrooms smell like a barn. I honestly don’t think there is one good thing about that McDonalds down there and a surprise inspection should be done. There are some good workers but a fair share of bad ones.. especially the managers. I as well as a few other employees have all agreed what a bad place it is there. I also have children of my own and I must say.. we will never eat at that mcdonalds ever again after learning how nasty of a place it is. I am afraid to even drink a coke without getting a bug in my mouth or mold from the machine. Something needs done about this because I am aware that this is not the only complaint. I just happen to be up close and personal with all this nasty stuff. Something needs done.

  50. Most of the time I just order a regular cheeseburger and they never get it right .the only thing I order is the strawberry banana smothie. So basically what I’m saying is that McDonald’s is 1 half of a joke. Ps they should make what the costumers want.

  51. After trying for a month to find a Mcdonalds that had Vanills cappachino One was out the otoher machine was broke the 3rd didnt hacve a machine and last one said time ran out. Hmmm Called and lady said for my inconvenience would get A coupon. Sure did/ Good for one SMALL REDULAR coffee. You cab get that on any Monday for free. Also Wendy gives it free for seniors any day. They could have given a large coffee or small special. How cheap can this company be. I get my cappichino at Sheetz Gas and it is cheaper and better. Also can get it at our local Ggiant Eagle and it is better. Good bye McDonalds. Hundreds on Advertisement but .50 for customer appreciation. Hello Wendys

  52. Yesterday I went to Jonesville Mi store for decaf coffee on way to work. I actually went inside because 2 drive thru lines full. Y 2 drive thru lines? Can’t handle 1 in timely manner! Anyway, no decaff made. Manager puts coffee on to brew. She puts in cream, when pot has just enough coffee to fill a cup, SHE POURS IT INTO MY CUP! I’m on my way to work I don’t have time to argue that this is UNACCEPTABLE. I made 3 cups of coffee w that 1 cup of coffee. I feel sorry for those after me who ordered decaff. Is this the way to: 1. Run a business? 2.Treat customers? 3.Expect repeat business? WHY NOT TRAIN EVERYONE TO DO THE SAME THING THE SAME WAY EVERY DAY? You lost a customer! Listening? This is not the first time this has happened to me at McD in many locations! Hurry up get rid of customers at counter! Okay im going to the gas station down the street. Consistantly have decaff ALL DAY LONG. NO WAITING. ALWAYS HOT AND READY. And 1 cup is 1 cup, not so strong i can make 3 out of 1.

  53. I have been a loyal customer ever since the first McDonalds came to Maine on St. John St. in Portland back in the mid 1960’s but when Heather levia was fired for paying for firefighters meals in upstate NY after fighting a fire in subzero temps. I can tell you I am done with McD.. The front office claims she swore at someone who refused to pick up the firemen’s tab. So What!@! I am posting this story on Facebook and all the social media.

  54. I think one of the biggest problems in the hamburger buns they are so so cheap. I think you need to also have a two dollar menu as well. Those chicken nuggets are nasty. Than the drive thur is the worst of any chain hand down. The employees aren’t engaged they could care less if somebody has a bad experience!! Other chains make sure the customer comes first! Overall hire some better workers, put hamburgers on better bread, serve better chicken nuggets, and offer a two dollar menu besides the dollar menu and I bet things will change. If you need to talk to you further let me know.

  55. biggest problem you have are your employees and owners of you stores, they flat don’t care anymore about quality that they are serving you and if you don’t like it, lump it or go somewhere else they say. Get some manager out there and buy some food not close to home and if they are honest with you, you will be surprised with some of your findings. I worked for you when I was in high school 55 years ago, your quality has gone down the tubes, I still purchase some but not like I used to.

  56. Hi I don’t know if I am able to do anything about this at this point. I purchased a med ice coffee at the McDonalds on Chicago, IL. As I was finishing my ice coffee I spotted something black on the ice. I looked closer and found a little animal. I really cant tell what it is but it is very disgusting. I did call them and they told me to go back and they were bribing me in a way. They told me I can get whatever I wanted but I really didn’t want anything. All they told me was that I could either get my money back or get another ice coffee plus anything I wanted. So I ended up getting the ice coffee and some fries. This has never happened to me before so I really didn’t know what to do. I am very disgusted and I wanted to know if there is something I can still do about this issue?

  57. I was at the drive thru at McD’s on Allen st. in Springfield Ma. I waited for 17 minutes, there were 6 cars in front of me. I was ready to give an ear full of disappointment to the girl working the money window but I could tell she must have heard plenty of that from the people before me. Some were quite angry enough to pull out of line with squeeling tires and doubt they will return, and I was thinking the same. But I kept quiet and then the same girl appeared at the food service window a few minutes later. She apologized and said there were only two working today. Glad I didnt vent on her and I told her SHE deserved to make double whatever she was being paid. I would love it if someone from corporate would voice their appreciation and acknowledge this individual for showing up for work and having to do double duty while putting up with exacerbated customers .

    Still a fan of McD’s

    Regards, Daniel Blais

  58. I have stopped going to Mcdonalds since they stopped making fresh food. They pre cook it, throw it in a warmer and use a microwave to melt the cheese and warm it up. That is not good food. Back in the day, like in the early 70’s, they cooked food fresh, put it in a bin and held if for a certain period of time. If it want past that time they would throw it out. You always got fresh food.

  59. We are very disappointed with the quality of food and drinks 3 0f the 4 mcdonalds has in chillicothe. Tonight we went to bridge street and got a large coffee for 1.60 and my husband couldn’t even drink it the coffee was old bottom of the pot and very strong. We have this problem almost every Friday night we go to the other bridge street and get coffee for my mother in law and husband her decaffeinated is always cold for 1.60 it should be hot and fresh. Also fries are either salty or dead(cold) I worked there for 7 years it has definitely changed. If things don’t change we won’t be going back my husband usually gets coffee 3 or 4 times a week. Hope to hear from someone Cheryl lowe

  60. Was at exit 343 on i-10 at baldwin, Fl at 9:15 4/2. The manager was rude to her employees. I went in for sweet tea and there are 15 people wait ing for food. She’s barking direction for the juice and coffee stuff (after back finished sandwiches). No one seemed to know what they automatically needed to do. A girl makes 2 juices and is standing there holding them. The manager snaps “Just put them down”. It was rude and im the customer that still hasnt been waited on and i still thinks its rude.

    Everyone should have a role and do it without stumbling over the others. That store needs attention for organization and how to teach staff what to do.


  61. I have expended a considerable amount of time and frustration in recent days trying to discover an email address to which a complaint about a meal ordered online in Hong Kong recently can be addressed.
    The experience with the meal, followed by the learning experience in how little MCD want customer feedback, have radically and negatively changed my perception of MCD. It is clearly a corporate policy to make emails from customers as difficult as possible. Even the relevant link on the MCD website is broken. If you don’t care, then why should I?
    NOT loving’ it, guys :(

  62. We always stop at McDonald’s. Paul and Debbie Adams McDonalds just east of Houston has the filthiest bathrooms we’ve seen at a McDonalds. We will never stop there again. Also shame on the Winnie,TX McDonalds for charging $1.79 for a large coffee.

  63. I was very excited about the survey offered on my receipt until I tried to do it. then came the frustration and a little anger. Not everyone is a computer wizard.I could not follow the web site for getting to the survey. I know for some people a free sandwich is no big thing but in this economy any little bit helps. I had to give up on your offer. here is my info . store #19145 date- 4-17-2015 order 98 amount $10.88 I have no validation code to use can u help me

  64. went to your sandy plains Marietta ga location today ordered chz brgr sm fry sm ck every thing was incorrect diet drink (which I despise)no salt on fries and a burger so stale the bun fragmented when I bit into it nothing short of what I’ve come to expect from this toilet but when I call to complain I don’t expect rude reps who refuse to give contact numbers I will never go to any McShithole again and I’m going to let every one just how filthy that toilet is

  65. We would like to say Thank you to Toni Johnson an employee of the Mc Donalds off of Pacific and 19th St in Albany Oregon. She has made our walking group feel welcome. We now go to McDonalds for coffee after many of our walks because she makes us feel welcome.

  66. I recently visited your restuarant on queen street in Cardiff, went to use the baby changing facilities and to find the whole toilet including the baby changing station, floor and sink covered in feces. I came out of the absolutely appalled and left your restaurant without feeding or changing my daughter and cousins. They say they are regularly checked, but I’m sorry there’s no way tha toilet had been recently checked.

  67. Your restaurant in Iron Mountain Michigan was rebuilt a few years ago a and for awhile it was well kept up…..
    However, now the entrance in and out is pretty dirty and not inviting at all. I believe this is poor management and lazy workers. The wait time for an order is quite long..something that is notacceptable
    Where are your standards? Shame on you. There’s plenty of competition so get your act together.

  68. I am 71 yrs old. been going to McDonalds for thirty years plus. was delighted that you had a dollar menu. It was a senior and low income people could afford to go. Now that is no longer true. There is on more dollar menu. Prices are up for McChicken and Hot fudge sundaes. Seniors with fixed incomes like myself can not afford to go there anymore. Used to go at least three to four times per week. Sometimes twice a day. Why are your prices different in different locations plus what is up with the hole in the lid of the sundaes? Dirt gets in it when you take it to go. Will now take my business else where as other seniors and low incomes will have to do.

  69. Inside Wal-mart on airport rd and queen st
    I was wait in line to get my coffee refill and the manager
    Told me ” sorry I got no time for this service, I’ve been
    Serving since this morning” then…..she just keep me waiting on the side
    Until she finish with other customer and come back start question me
    When did I get the coffee and she say she didn’t see me this morning I say I got
    The coffee from other location just two hours ago
    She say she is not give me the coffee because I didn’t buy it from her….???
    Is it McDonald service what we are getting this days?
    She looks at me like … I’m a criminal or something
    I say I didn’t know that… and finily she put coffee into the cup and I say thanks very much
    I feel so… Helpless and …don’t what to say anymore
    Even that’s my problem but as a McDonald manager should be always have smile
    On their face and talk to customer

  70. hi your link on my email for printing out the coupons is NOT working… I get to where I pick alberta for coupons click on that and then blank screen and NOTHING… please fix

  71. Bought the 1/3lb sirloin burger very dissatified the burger look the same size as the original very small and thin would take it back but as a truck driver thats over the road thats not an option will never buy another exspecialy at 5.00 $ the bun looks like a mcrib bun and the vegies died a week ago or more thanks for nothing i should have bought a double cheese burger in stead could have gotten two and still had change left over

  72. Was going to eat at McDonalds on Raiinbow, Las Vegas while I ordered my food, I saw two painters in the store painting the ceiling. One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared (wow) one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in (double wow)
    When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the frays had more than salt on them, I took the food back tried to contact the manager but she was not at the store ? I got my Money back and will never eat a that McDonald’s again
    I have pictures

    • Was going to eat at McDonalds on Raiinbow, Las Vegas while I ordered my food, I saw two painters in the store painting the ceiling. One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared (wow) one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in (double wow)
      When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the fries had more than salt on them, I took the food back tried to contact the manager but she was not at the store ? I got my Money back and will never eat a that McDonald’s again
      I have pictures

  73. I’m 75 and have always had more IN N OUT MEALS THAN MAC’s that is until u came out with th Sirloin Lettus n Tomato!!!! My God u finally hit a home run!! Believe me when I say all my friends just love it. It what a Hamburger should taste like like it was made at home not fast food. Please don’t stop selling it . You’ve got me as a customer from here on out.

  74. first, I email customer service. I get back a bland reply which did not even cite my complaint. I am so annoyed I call customer service and reiterate my complaint point by point. my complaint happened at several of their restaurants and I gave them each restaurants address.only one of them replied but again did not address my complaint directly. it is irritating to just get a form letter which shows you how little they think of their customers even when you take the time to help them out by pointing out something that needs to be corrected.

  75. Hello my name is nina kelly and I just wanted to tell you how much I love
    your company and its food! I want to help get the word out in my town how awsome you guys
    are with some stickers-samples- shirt- gift card or anything lol my shirt size is 3X I just
    wanna show off all the love I have I’m pretty sure I’m your number one fan I
    heard about you through my bestie and ever since then I was hooked. I work 2 jobs and go to school
    so funds are kinda low anyways I look forward to hearing from you thanks!

  76. We travel to the south for winter and stop at MANY McDonalds on the way up and back and have been doing this for 7 years. If I gave you feedback on each individual restaurants we visited it would all be the same.
    Why do we stop there? I am not sure. We do feel very safe at their locations that probably is the main reason. The bathrooms are not always clean which is something I see have changed over the years and need remodeling.
    The food is never hot. Unless u get fries right from fryer. Often the ice cream machines are not working which has actually become a joke between us.
    ( u need to find different equipment )
    The service is always good but it is the food. What has happened to McDonalds?the food is slapped together, cold, not appealing at all. It all tastes the same.
    Why doesn’t McDonalds upscale their menu? Get something more like Panara but fast food.
    We r baby boomers who have money who travel but don’t want spend too much sitting in a restaurant while traveling. There are lots of us out there!
    We want a safe place to eat. Use clean and updated bathrooms and food that is hot appealing and tastes good
    U have kids menu down pat. Our grandkids love them. But how about a new menu for adults?

  77. My experience at the McDonald’s located in Miami Gardens, Florida on 183rd Street and 47th Avenue was very good. I have been a customer of McDonald’s for many, many years but today the food wads excellent the English muffin was prepared correctly and as a result of that it was nice and soft, done just RIGHT. The Sausage McMuffin was perfect along with a fresh hash Brown. If they are striving for freshness In preparing their food there. They need to keep it up and serve one customer at a time.

    Sometimes we fail to compliment let people know that they have done something right. So I definitely let the Manager know about how pleated and satisfied I was about the food and that they continue. With in serving FRESH, HOT AND DELICIOUS FOOD!!!

  78. Hello-FYI. The piece of information I’m sending to you is free. If you want to increase your bottom line and your customers appreciation start having a Retro-Tuesday where the cost of eating at McDonald’s is at 1965 prices.I can remember the 12 & 15 cent burger with fries and a drink, all for under a dollar.We would eat more times at your stores if one, the cost was lowered and if you also added a burger to your menu like they have on Steak and Shake.Just a thought or two that one of your customers wanted to share with you. Hope this will be helpful. Customer who cares for the company that cares. We’ll return to our regular prices when this depression is over! SP

  79. My family got lunch today at store 4749. We received incredible service from Kevin. He was very helpful and friendly. Please commend him for a job well done. We will stop there again

  80. I just like to know if the McDonald’s around my area the workers and the management just don’t care no more cuz its just the fact that there’s 3 McDonalds within 15 minute radius and you have one that they never let you order you always have to go up to the window and knock on the window before you can order because you’re too busy yakking on the phone or outside smoking cigarettes the other McDonalds seems to always be out of things and the other one always screws what’s your order you never get nothing that you order

  81. I went to the McDonalds in Ennis, TX. This one is inside the Walmart store. I had completed my grocery shopping in Walmart & stopped at the McDonalds on my way out for a drink & a snack. A young man was by the register & was loading fresh cookies into the display shelf. I told him that I would like a large diet Dr. Pepper and a medium French fry. The young hispanic man looked at me and said ” no English.” I repeated my order again. to the young man. He grinned at me and again said to me “no English.” A young lady came rushing over to the counter after hearing this conversation. She told me that she would take my order. I was so upset by this that I told her I would go someway else for my food where the staff could speak English. This happened on Sept. 1, 2015 at around 5:30 in the afternoon.

  82. I love your ice cream!! My only concern I s that your location closest to where I live never has ice cream. NEVER. Not once have I been able to purchase an ice cream at this location. Why is that? St Claude and franklin, new Orleans la

  83. We went to the Andrews,SC location at 10:10pm 9/8/15 and tried to order, the girl ask us to pull up to the window, where there was no one. She finally came to the window and we ordered. We ask for a milkshake and the machine was down, this is a constant issue. So we didn’t get the milkshake. We paid cash for our meal. The girl said she couldn’t give us a receipt because the machine was acting up. We then pulled up and waited behind another car for over 10 min. The car that was behind us got their food out of the 1st window. Finally the car in front of us got a bag of food. They left. We were handed a Big Mac and another box w/ 2 lg fries. We handed the bag back. We had a crispy chicken salad, a crispy ranch snack wrap, a buttermilk chicken sandwich, and a diet coke. Well we had to wait another 7 min for them to make our meal. We ended up with a salad and 2 burgers. We had already pulled off when we noticed the error. The girl at the window had gone over the order with the other people but it was still incorrect. I wanted to touch base with you as I have been in good and beverage for several years and know this not only affects food cost but customer service.

  84. Decided to purchase a sugar free vanilla iced coffee at Edgewood McDonalds. Drive thru person made an error in telling me that the coffee would have sugar syrup in it. I informed her that she was incorrect and that I asked for a sugar free iced vanilla coffee. When I got to the window to pay she quoted a price of $3.11 so I gave her $20.11 and received $16.99 in return. When I asked why she informed me that the price was actually $3.12. I told her I gave her the $.11 because I didn’t want the change and offered the other penny so that I could get the dollar bill instead of 99 cents in change. She informed me that she already closed her drawer and couldn’t open it. At this point I was fed up with the lack of customer courtesy and requested that she get the manager and return my money because I no longer wanted the coffee. The manager came and retuned my money and told me Walmart had better iced coffee anyway. Both the cashier and manager were rude and disrespectful. I worked for a McDonalds franchise for many years and I’m appalled at the behavior of the workers at this store. When I worked for the restaurant customer service was a top priority. Apparently customers don’t matter anymore.

  85. This is not a complaint as I am sure you have many, rather a helpful comment.
    I had an upset stomach the previous nite and was looking forward to something tasty to start the next day off with an egg McMuffin which was bland and dry which I disposed of after 3 bites. I understand the salt and health confinement requirements but you may reconsider a different recipe for the bun as others offer

  86. Hi,

    I live in Mineola Texas and our local McDonald’s does a great job, but they do not offer dipped chocolate for their ice cream cones. It seems they are missing an opportunity to increase sales and profit.

    Secondly, most McDonald’s charge 50 cents for a senior coffee. They charge 64 cents.

    And last, but not least, McDonald’s chicken sandwiches have the consistency of rubber. You need to get your chicken where Chick Fila does.

  87. My grandfather died 3/2/2010. He was a loyal customer at the McDonald’s in Reed City Michigan. He used to go about 3 times a day for his favorite coffee. When he was diagnosed with a brain tumor, he had trouble speaking; however, the staff always had his order ready when they saw him coming down the road. My grandfather was known to always have a McDonald’s coffee cup near by and because of this, my grandmother has a McDonald’s paper coffee cup on her memorial shelf for him. I was wondering if McDonald’s had any coffee cups that look the same but more of a perminant material

  88. Got a Buy 1 Get 1 Free Offer that’s printed on receipt and finally decided to take advantage of it by getting my validation code this morning. Went to McD #13675 I Newington, VA on Alban Road. Went thru drive-thru and told order taker what offer I had and he tells me that we don’t participate in this. I said you do and he says we don’t. Do you still want something, so I went ahead and ordered something. Go around to the 1st window and what do you know the cashier hands me the same “buy one, get one free” receipts and I told him why are you handing these out if you don’t participate. He did not understand so another woman came by to help him understand so she asked if I wanted another sandwich and I told her no, I want my money back for being charged. Then this real nasty African woman comes up and snatches the receipt from her subordinate and looked at the receipt and said that this code does not match and I said what are you talking about and she said this does not match. I told her that I would never eat at McDs again. Then go about 500 feet to see that the store had given me the wrong sandwich so I turned around and went into the store and demanded the right sandwich and that same nasty African Lady, just shoved a sandwich in the bag and pushed it out to me. McDs you ought to be out of business, but you really need to fire that African witch you have managing store #13675.

  89. Tell me why can’t i but a cheeseburger happymeal for my son in McDonald’s here in the Philippines?
    He does not like the hamburger the comes in the happymeal he likes cheese on his hamburgers.
    U can in Canada.

  90. wanted cups of ice, to put sundaes in …had a long travel…they charged me $3.24 told me cups cost want my $ back…besides they were so rude store 34636

  91. Went to the McDonalds for breakfast today, 10/13, at the location on 38th Avenue in Myrtle Beach SC. It is the BEST egg mcmuffin sandwich I have had in our area in over a year. I stop once a week for breakfast, and this by far was the best. Efficient staff, with a pleasant morning greeting along with a great breakfast!
    Not many people will send a note of encouragement, please pass this on to the location that it was a great morning for one local family!

  92. Sunday, October 11, 2015 I patronized the McDonald’s on Union Center Blvd in West Chester, Ohio. When I entered the parking lot there were a long line of cars in the drive thru, but it was moving. I then entered the restaurant to find at least 8-10 people waiting to be served food. I placed an ordered for a Steak Egg Biscuit Meal with a small orange juice. I encountered customers who had been waiting as long as 20 minutes to be served. The manager seemed very overwhelmed and unsure of what she was doing. One thing she was not doing was assisting the staff to fill the orders that were lined up in the lobby. The drive thru staff worked hard to keep the drive thru moving, while all the lobby customers had to wait to be served. The one staff person that was making orders for the lobby would fill bags with food and yell out orders that no one was there to receive. When customers addressed her to let her know of their dissatisfaction, she spoke of being overworked and underpaid. I paid $6.19 for the order I placed, I waited 10-12 minutes to be served. I had to ask to be served my orange juice I ordered and could wait no longer because I was trying to get breakfast before attending church. I then grabbed a sandwich out of a bag that was left on the counter unclaimed and left the store. I worked as a McDonald’s employee as a teenager and I know what good customer service is and how the store is supposed to operate during a rush. Seems like there needs to be some retraining/re-education in this store. I WON’T BE BACK!

  93. Tried to get a simple mcmuffin with bacon and no sausage, the young girl carefully took my order, twice. The limited education cook who may not have a good understanding of English couldn’t figure out wtf apparently? I got a sausage & egg mcmuf with sausage instead of bacon :) (I hate McD’s bisquits.)I notified the girl who thru away the original and got me another mcmuf with 2 TINY pieces of bacon. That’s the problem with McD, going downhill like Radio Shack…How many sandwiches does McD throw away daily? Bacon lovers LOVE bacon not bacon bits!

    No email replies, no SHAIRING my email address :with “partners”, they’ll get dumped and reported like porn…

  94. I’m a former McD District Mgr from the ’70’s-’80’s, and still a stock holder. Not happy with the company performance, I decided to shop a # of local units in northwest NJ and eastern Pa. I’m shocked by the low levels of QSC that I experienced! Clinton NJ rt 31-Wed 6:35pm- 10 dt times taken – ave = 8 minutes 13 seconds.Sun, Washington NJ/Hampton rt 31- 8:20am dt times ave = 8 minutes 11 seconds (these are the 2 worst service units shopped) Best = Flemington NJ dt times ave 2 min 25 sec – product hot – mgr Kim on the floor @ 12:33 pm, Unit @ 25th st Easton pa, dt times = 2 min 45 sec also good food quality Unit @ Hackettstown nj dt times 2min 52 second good quality, restrooms needed attention. Note: spoke to crew members @ Clinton and Washington, owners not allowing proper staffing, always running short, turnover is ridiculous. hire 5, 4 quit was an example given. Also today 11/1, I shopped the unit @ 660 memorial pkw, Phillipsburg, NJ, dt times 7min 44 seconds, restrooms dirty for that early is unheard of in my era, 4 trash cans stuffed full in lot, muffins not toasted, no carmelization to speak of! Where’s the accountability? Ed Novak concerned stock holder and former DM.

  95. Good morning
    This is just a FYI I am a Army veteran and today is veterans day.
    I drove through the drive thru of McDonald’s and I ask the lady that was taking my order did McDonalds offer anything for veteran and the lady said WHAT IS A VETERAN.
    I ask the lady who took my money the same question and she said WHAT IS THAT.
    So while get my food I asked the lady who gave me my food and she said well so I showed her my (ARMY ID ) id and she said no; and I drove off after paying for my food and got to my computer to write this fyi.
    Question everyplace I pasted this morning had something for veterans but McDonalds ?
    the employee did not know what a veteran was ? this was in Dallas, Texas at east grand and highway I-30.

  96. Congratulations, it must be nice to have so much profit, that you can dictate to the customer when and what they have the privilege to order. New promotion made me think I could get a burger any time. Bzzz-zzz! Wrong. One would think a burger place would have burgers 24/7, and a breakfast place have breakfast 24/7. Thought you were a burger place.

  97. Tiffany, thank you for your quick and effective response to my previous email about inferior products at one of the franchises of McDonald’s. (ref#:12514242)
    I want you to know that William from that particular McDonald’s called me yesterday and was very pleasant, offering his apologies for what we experienced, and offered to compensate us for the poor quality. We took him up on it today and got a meal we hadn’t tried before that was delicious, and well-made.
    Tiffany, thank you again, and I hope this helps your company!

  98. Here is a suggestion: return to outstanding service, pleasant crews, accurate and freshly made food, get rid of the aggressive rudeness.

    You seem to be in the news alot; discussions abound that maybe your profits are dropping and that you are trying to reinvent yourself. I suspect that you are doing fine. You introduced all day breakfast, which is a gimmick that won’t get me in because I can’t get a biscuit in most stores after breakfast.

    But even during breakfast, it is very hard for me to get what I want :sausage, egg, cheese biscuit. I do not stutter (not that there is anything wrong with that), I speak clearly and firmly. Still I don’t get what order —– EVER!!!

    I get just sausage a lot. Sometimes there is cheese; on the rare occasion that I do get what I ordered, the biscuit is either overcooked or stale. In fact, most often the biscuits I get are stale and not worth eating.

    And if I return for better product, you are met with arguments, disdain and often refusal, or people who need to finish a personal conversation before they can help you, or the manager is just nowhere to be found.

    And here is the kicker: IT IS EVERY SINGLE MCDONALD’S I HAVE EVER BEEN TO. Dozens of stores across the Dallas Metroplex and down into East Texas; Stores filled with rude, uninterested employees who apparently think I want to spend hard earned money on bad food or food that I do not want — EVERY STORE!!! I have never found an exception, a well run or even and above average location.

    Hence, I don’t go often. Each time I lapse and go back –always for breakfast on the run– I am met with the same awful service and food.

    So perhaps as you look for gimmicks and ways to reinvent yourselves and reinforce you place as King of Fast Food, perhaps you could focus on customer service and food quality that makes running through a store worth the time and the money.

  99. I visited a McDonald’s in Oklahoma City and after waiting 10 minutes in the drive thru, I received soggy fries and a cheeseburger with no bottom bun. The cheese was literally stuck to the cardboard. To go back thru the drive thru meant waiting for the six cars ahead of me so I drove to another location in nearby Edmond, Oklahoma and told them what had happened and asked for a new cheeseburger and fries. Do you know what happened? A MANAGER said I would have to pay for a new one since they were not affiliated with the first location I visited. I was absolutely stunned. It’s shocking to me a manager was so badly trained he was more concerned about a few dollars profit than protecting the company’s good name with a customer. I’m sorry, McDonald’s, but I’m done. Your company should be setting out to do what’s right.

  100. Today, Sunday, around 1 PM we stopped at the 516 River Road, Naperville, IL location to redeem a coupon for “buy one get one free” egg & sausage mcmuffin. This was from a promo from the same location that we were given from our earlier purchase last week. Forget anything favorable that I submitted on my last survey. Todays service not only fell very short but the management style is extremely poor! After waiting over 5 minutes in the forward driveway, I parked the car and went inside for a refund. As I entered another customer from behind got the attention of the only supervisor on duty and called her over to a table. When I explained the length of time waiting for my order the cashier informed me that he could do nothing without me speaking to the supervisor, that he had NO authority to refund inspite of the fact I showed him my current receipt. I left the receipt and walked out!

    Having spent my career as a GM for upscaled hotels I cannot imagine a guest service clerk unable to refund a guest for inappropriate or undelivered services from the restaurant/lounge outlets, let alone a $200 to $300 room charge. I do not believe that the definition of “Fast Food” 5 minute and undelivered food applies. But much worse only a supervisor can authorize a refund from a receipt dated and time stamped for an order not delivered in the amount of $2.89? This action puts my rating for McD’s at the very bottom of Burger King, Subway and KFC. For several of the upscaled brands of hotels secret shoppers are sent by corporate to rate all aspects of the properties. Suggest that you act more aggressively as the above comments rate McDonalds very low and doesn’t seem to improve your customer service problems.

    On the last questionair

  101. Hello, I was at your store 13512 in Itaska Il.
    Receipt no. rs13 11/30/2015 11:06 req no. 830934 merc 23203702
    I had ordered 6 quarter pounder with cheese, was told they weren’t on sale.
    When I got home, I noticed on the receipt at the top, but one quarter pounder get one free.
    Also, I ordered 4 buttermilk chicken sandwich. When I got home, I was short 2, only rec 2.
    This is not good

  102. I pulled up to the drive through. Heard a women taking an order at the other speaker. Once she was finished, i heard direct communication coming from the speaker assuming she was speaking to someone on the phone because she said you will have to “call me back”. I then proceed to order.

    With that, all i heard was ‘this shit is crazy im doing everything this morning’ ‘what you getting this morning’. This is word for word what she said. I begin to order coffee and breakfast and she then said “im confused” i asked “why” she stated “she didnt understand my order”. I then solidified my order again. At this time she said “listen if you want to eat this morning you better get your shit together”.

    I didnt finish ordering I just drove to the window where she took my order. I paid.
    As I was about to pull off I requested her name and a packet up mayo…she then gave me the mayo then through a packet of mayo at my face and it scrapted my eye. She also called me a bitch and then blantantly pulled a cell phone from her chest area while threatening me that she will be calling the cops.

    I have this all on video and plan on uploading it online so that the world can see this women and the customer service others may experience at this mcdonalds.

    I will be visiting the ER for my eye where the alumnium packet scrapted.

    This is unacceptable. I will also be contacting a lawyer as well.

    3260 South Cobb Dr Smyrna, GA 30080-mcdonalds

    Date and Time Dec 10, 2015 7:15AM She stated that she was a manager and refused to give me her information!

  103. Am really disappointed with the attitude l was given by the manager at Bossman station MacDonald. It was on Monday 14 Dec 2015′ the lady manager gave me a sucking attitude . I wonder how does she lead her staff if she is failing to give customers a right attitude

  104. I live near a MacDonalds in Discovery Bay, Ca., and have been frequenting this business about twice a week since the breakfast became all day. Unfortunately for me, I am experiencing a rash of problems with almost one out of two orders I buy. I have had to return to the store twice in the past month because the orders have been wrong or missing items..all I got was fries the hamburger! Your website advertises things that either none of your stores have any longer or this one doesn’t serve a full menu..either way it is damned annoying . Sometimes when I order breakfast the sausage is old, like it has been sitting around all day. All of this returning to the store to get what I actually order is becoming almost not worth going to the place at all. The other night they had to replace my granddaughters meal because by the time I drove back to get my burger her whole meal was cold. This is costly for your business as well as it gives this store a bad reputation. This has happened to my neighbor also..wrong orders or not prepared as requested. I could go on and on but I am sure you get the drift. I really would really like something to be done with this store.

  105. Hi my name is Ashley Martinez and I just recently went to a near by McDonald’s about 10 minutes ago and when I got home I notice that one of the mc doubles I had order was really badly burnt. The location I had visited was 3601 S Federal Blvd, Sheridan, Co 80110. I had the worst experience here after tonight.

  106. I have to say your websites are terrible, all I wanted was a number or email to voice my opinion about the poor attitudes of the management staff at the Rte 111, Hauppauge NY store. I have never seen such disrespect for employees. On the morning of December 12 my 17 year old son let Rapheal and Rissy (managers on duty) that he would be unable to work Christmas to New year’s because our family would be away. My son had been working there since July,lo her than both managers. He left that night at his scheduled time of 7 pm, Rissy had yelled at him for leaving early he said he was not leaving early he was scheduled to work until 7 . Rissy proceeded to write him up for insubordination. At the end of his shift on Sunday December 13, Raphael called him over to speak to him about the write up, then took him off the schedule for the coming week and said he needed to speak with another manager named Steve. We had no contact from McDonald’s or Steve after that, until Thursday December 17. My son went to go pick up his pay check and was told by Rapheal that he was fired and needed to turn in his uniform before he could have his check. What a nice guy, firing a kid the week before Christmas. Sounds to me like my kid gotfiredbecause he was honest and said he couldn’t work. I will also state the Raphael is not exactly conscientious on more than one occasion my husband or myself need to explain that our son could not work Thursdays due to a scheduling conflict, he continued to schedule my son for Thursdays. I myself am management but if I ever behaved like your management team I would have been gone along time ago, the blatant disrespect for employees and there families is disgusting. Please do not send me the employee service number, it is of no use for my complaint. I would appreciate an answer or a number where I can speak to a human and not a machine !

  107. I don’t care how smart you market breakfast all day I went in for egg mcmuffin saw outside display for motzerlla chees sticks ok for breakfast told I cant have till 1100 oclock are ya nuts any menu all day and ya cant provide service that’s embaracing and disgrace

  108. Im complaining about the shiny slippery tiles in the entry way of your southside shop in Rockhampton qld. When they are wet from rain people are slipping & falling over one after the other..people of all ages..they are extremely unsafe tiles to have in such a busy shop ..someone is going to fall & hurt themselves badly if something isnt done.. there is a small mat at the door to wipe your feet…but you have already slipped &/or fallen by then..please look into it for peoples safety..

  109. Store#21652 AZALEA AND MANAGER 3x 3days in a row this store ALWAYS SAYS ICE CREAM MACHINE IS BRoken . I have picture of the machine and it’s working.

  110. Picked up the Big Mac meals at the local Livingston MT store, to have a friend have her first Big Mac. Everything was like lukewarm. When the manager came to see us at the table, she gave multiple reasons why, and had no idea why the fries weren’t hot. 18 bucks and change should get me hot food. No excuses, which she continued to make even after I said no problem. Duh…

  111. I guess I have darkened the doors of McDonalds for the last time. Gave up on your terrible burgers long ago but was inspired by your advertising to try the chicken sandwich. Was that a mistake! The lettuce was a soggy mess and the taste of the chicken was really bad. Took two bites and split the rest with my dogs. Luckily I can still enjoy Wendy’s chicken sandwich. Just have to drive that extra mile.

  112. I have been using your app and collecting points for a free coffee. I have gone through the process two times where I am owed a free coffee and the cashiers can never figure out how to redeem this coupon. I have basically given up on using the app and haven’t gone to Mcdonald’s much due to frustration. I just want you to be aware that the app is having difficulties. Thank you for your time.

  113. Just ordered 5 meals from Pleasantville NJ store on Black Horse Pike. All the pattys were black. Not kidding, black. We got drive thru and opened when we got home. I’m not one to complain because I work in restaurants but this was so bad I took pictures of the meat. We odered at 240 pm. Had a quarter pounder as well which was fine but all the small single burgers were black. We don’t usually go to this location but when we do, it’s close to Sams Club, we always have an issue.

  114. Your commercial for pick 2 is stupid I won’t buy that just because of that commercial. It’s not even close to being realistic.

  115. I am a long time customer at the Pleasant Street, Attleboro, Ma. corporate owned McDonalds.
    Sometimes I go alone but usually go to eat with friends.
    Recently a situation has arisen with a single individual , not with my group.
    The person comes in, sits at a booth, close to the dining area ; which happens to have a TV.
    They take two chairs from the dining area, but them next to the booth, outing out in the walkway, were they place their feet.
    They then put on their music from their computer, quite loudly and when asked by customers or employees to turn it down, they say they need to “drown out the people talking”.
    At the same time, they also, loudly “dictate” into a cell phone.
    And if a group such as was there to watch a program on TV the other week, they complained to the manager that the TV was disturbing them, and the manager came out, apologized to the eight people, and turned it off.
    My question are:
    #1. what is McDonalds police on playing your own music in the establishment ?
    #2. what is McDonalds policy on the TV in general (we realize the TV has only 1 station channel ); complaints, volume, on, off, etc. ?
    #3. what is McDonalds police of putting chairs in the walk way (to an exit and restrooms) and already occupying a both, using them to display your feet ?
    #4. what is McDonalds policy on a Manager in a situation like the above stated, asking the individual to sit further back in the both area, so they will not be disturbed by the TV, or the people talking; which seems like an obvious reaction.
    #5. Is there a place I can read the rules that relate to your policy concerning these issues.
    Please email me back asap, as this is troubling many of us and we would like a resolution…..and do not really want to go in particular to another eatery.
    Thank you.

  116. I ordered al coffee and when I came in the drive through the cashier waste it all on my hand and inside my car. She starting taking the next customer order not really acknowledging what she did to me. When I ask for a new cup she pour the spill coffee in another cup ,not giving me a fresh one. I paid for a almost empty cup of coffee. MY hand burned for the whole night leaving marks. South Boston,VA Riverdale Mc Donalds service is terrible when it comes to having remorse or apologizing to there custmers

  117. I just saw your newest commercial. I don’t understand the message. Why 2 men making out. I will never again purchase even a coffee at McDonalds. Very disappointed. Even if it was a man and woman. No need. Way to fold.

  118. I am sure people throw ideas at yall all the time, but I had to share this. I love your mccafe coffee but the k cups seem so wasteful. I was wondering if anyone ever thought about making a K-McCafe bag. Make it like a tea bag to help save the use of those plastic cups. Just a thought.

  119. My visit to the McDonald’s in lLouisburg NC was disappointing.It was around 11:30 PM on 2/26/16,I ordered a large Dr.Pepper when the server gave me the drink the top would not stay on and drink was running down side of cup,after I asked for another lid I realized the drink was to light in color to be I tasted it and the syrup was out so I asked for another,was given one but it was the same,the cashier said it was changed he seemed to concerned about closeing to make sure my drink was right so I asked for my money back and was going to tell him that the drink had to run in the line longer,but he shut the window while I was still talking to him.I go to that store 4 times a week and have never had a rude cashier until now.

  120. I just wanted to take my time this morning to thank McDonalds for selling my personal information cell phone and email address I have gotten non stop to phone calls and spam email and would just like to say thank you thank you for putting my personal information out there I will never apply for a job here or work with a company that sells personal information you have lost yet another customer

  121. I was deeply saddened and not at all happy to discover that all day breakfast as it is displayed over and over in your commercials. Pictures of egg and sausage mcmuffins, pancakes, granola, hash brown, and 3 different kinds biscuits etc. are not actually available for “all day breakfast”! If certain items are not going to be available then you can not take the liberty of putting those items in your commercial!

  122. I eat at mcdonalds a few times a week but last night I had a horrible experience. My order number was 332, and it was the Kietzke lane store in Reno Nevada.The first bite I took out of my mcdouble , popped in my mouth and tasted horrid. I opened the bun and looked and did not see anything so went ahead and ate it and the rest of the sandwich was fine. I did notice a difference in the coloring of the meat when I took the bun apart but thought nothiong of it. 2 hours later I was throwing up my guts and all I could taste was that awful first bite!!!What could it have been, possibly a blood clot in the meat maybe?? Anyway, I will not go up there again as I NEVER want to taste that awful taste ever again. Just wanted you to know about it. I have heard horror stories about Mc DonaLDS BUT NEVER BELEIVED THEM UNTIL YESTERDAYS EXPERIENCE, NOW i AM SCARED!!!tHIS OCCURRED AROUND 515-530 PM

  123. What have you done to the Shamrock Shakes? Used to look forward to March just to have one. Purchased one on Monday, tasted more like lime. Syrup or whatever wasn’t even mixed. Gave it another try at a different location today. Same thing. Will not be buying another.

  124. I am not happy. I was told that, in the month of March, I could order a Shamrock Shake. After coming to Texas, I am unable to find any McDonalds with Shamrock Shakes in stock. Its been 4 days since the count down has ended, and their is NO SHAMROCK SHAKES!!! I refuse to support McDonalds any more until I am able to drink the elixir of life. (Shamrock Shake)

    • I totally agree with Joey, I also live in Texas and I am unable to find a single Shamrock Shake. This is the one thing I get to look forward to in life. If I am unable to get one soon, I will never purchase any McDonalds food again!

  125. I am currently employed at the Metamora, IL McDonald’s I started on February 15, 2016. I am very concerned that I was not able to receive any on the job training. The day that I first started was watching safety videos but we were having a rush and they placed us four new employees on the service floor to have us help them out before sending us in the back to do some safety videos.. I am aware that when I got to be window I had no experience and not a single minute of training. All I got asked if I was familiar with the menu and I replied to somewhat. Then I worked 03/07 first day back from having five days in a row off. I made three mistakes on three different customers and I could tell I was upsetting the manager that was working that night and I was being completely apologetic to the customers and to the manager and I feel as if its not completely my fault because one of not having any training all I did on my first official day was watch and no one to explain where each item was. I don’t know if anyone would be able to do anything about it now since it has been a while but I am just voicing my issues and thought that it would be a help that you would like to know. The reason why I am voicing my issues is because this is my first job working with food. and I am disabled and the management don’t understand that I am not like normal people I may seem normal but my brain isn’t normal I have a mild case of down syndrome, my brain doesn’t process fast as normal people. Thanks for taking time out of your day to read my issues and knowledge them

  126. Why can I get a decent burger from the McDonald’s in Columbus, Hilliard, Powell, but the food from the McDonald’s on Mullica Hill, NJ is HORRIBLE?
    We have tried, numerous times, over the last few years to give them the opportunity to make a decent burger, but they always taste like shoe leather and burnt. Unfortunately, they are the closest to my home, but we have to travel to the next town, if we want McDonald’s because the one in Mullica Hill, NJ is so bad.

  127. 30th St Heath , ohio, horrible service inside and curbside…orders wrong …wait long…Manager is terrible …never smiles …yelling at staff in front of the customers…very unfriendly location…closed the inside service due to not enough staff..staff quitting because of the manager…will not go back …sad use to be a very nice Mc Donald’s ….


    2 WRAPS 1 .99
    MEAL 4.99

  129. Vinita, Oklahoma, the downtown McDonalds. I have learned to go inside to order for McMuffins. I can see them fixing them. I have written in several times to your McVoice Survey and they are still handling the food with their bare hands!! Also the Manager walked in with the Co-Manager and she started working without washing her hands. This store needs cleaned up!!!!

  130. I just bought 2 “Artisan Chicken Sandwiches”. I told the counter person that I did NOT want mayo. She said it doesn’t come with mayo. I ate one in the car. I looked at the 2nd one, and it was slathered in mayo (to which I am allergic). I brought it back and confronted the person, who was indignant and said, “It’s NOT mayo, its creamy garlic sauce.” I strongly suspect that it’s very much akin to mayo – but, even if it’s not, it’s similar enough that ANYbody should have enough sense to suspect that if a customer didn’t want MAYO the wouldn’t want “Creamy Garlic Sauce”, either. This person was a supervisor.

  131. I just bought 2 “Artisan Chicken Sandwiches”. I told the counter person that I did NOT want mayo. She said it doesn’t come with mayo. I ate one in the car. I looked at the 2nd one, and it was slathered in mayo (to which I am allergic). I brought it back and confronted the person, who was indignant and said, “It’s NOT mayo, its creamy garlic sauce.” I strongly suspect that it’s very much akin to mayo – but, even if it’s not, it’s similar enough that ANYbody should have enough sense to suspect that if a customer didn’t want MAYO the wouldn’t want “Creamy Garlic Sauce”, either. This person was a supervisor. It is also worth mentioning that I have been attempting to contact McDonalds for the past 45 minutes. Not surprisingly, NONE of the access points McDonalds provides for complaints or feedback worked, until I finally stumbled on this one.

  132. Personally I think bottomless french fries (while a GREAT idea) will just be bad for your establishment in the long run. Mcdonalds (in NYC anyway) attracts soooo many of the homeless as is, the bottomless fries idea would really never get rid of them! Some of these mcdonalds restaurants, while fairly close to where I live and or work I must avoid as is due the the homeless traffic. This bottomless fry idea would have me avoiding them all. I just thought I would say that also all day breakfast, horrible idea.

  133. I sent the email to you to inform your management team to make corrections, not so the whole world can see that this location has a problem.

  134. Hi McDonalds,
    I have recently read where you are trying new sizes for the Big Mac. For years I have been ordering Double 1/4 pounders made into Big Macs. I like to call them the “Mac Daddy” or “Monster Mac”. I have even thought of an add campaign using NBA legend Shaquille O’neil eating my version and it could be called the “Shaq Mac” because of its size in comparison to Shaq’s size. So I’m giving you these great ideas. If used either hire me or give me a lifetime of Big Macs. I could be an asset to your company, or a debit ( I can eat Big Macs like popcorn) depending on which option you would choose.
    Lifelong customer Patrick

  135. Love the ad with the little black girl who never smiles, until her dad gives her a bag from McDonald’s. Not only is it your best TV ad ever, but also the best TV ad ever. I think it’s been pulled for a while now: bring it back! Makes me smile every time I see it :>} Cudos to the Ad Dept.!!!!



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