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Contact McAfee Customer Service

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Contacting McAfee Customer Service Center

McAfee is a security company known for anti-virus software that comes preinstalled on many personal computers. Customers see the link for McAfee on a new personal computer and they immediately start the free trial. They enter a credit card for the trial and tell themselves they will not forget to cancel the subscription before being charged. They, of course, forget and they are charged

Contact Info:

Phone Contact Numbers

The customer service hours for the McAfee contact center are 6 A.M. to 6 P.M. 7 days a week. The call center averages wait times of up to 15 minutes before calls are answered and most calls take about 10 minutes to complete. That is around 30 minutes on the telephone for customer service.

  • Corporate Headquarters: 1-408-346-5101
  • Business Customer Service: 1-888-847-8766
  • Tech Support: 1-800-937-2237
  • Home Office Support: 1-866-622-3911

Mailing Address

McAfee Headquarters, Inc. 2821 Mission College Blvd. Santa Clara, CA 95054

Official Website

The main website for the McAfee company is located at http://www.mcafee.com. You can read more about current and upcoming McAfee products and purchase products directly from the company. There is a business and personal side to McAfee’s website. Business software and services tend to be tailored to a larger scale or different approach to security whereas personal products are offered on a smaller scale designed for home use. If you click on the Support link at the top of the page you will find corporate support, customer service, threat updates and more.

The service and support website for McAfee products and services is located at http://www.service.mcafee.com.

Customer Service Email

Customer service for McAfee products and services is available by email. There is an average wait time of 48 hours for a response, but it could take much longer than that to resolve a problem. If you are requesting a refund you cannot use the email contact form, according to McAfee. You can access the email form http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1 on the Customer Service tab of the service website. There is also a chat option for immediate assistance with customer service issues and refunds.

Our Experience

With a total average time of 30 minutes for one customer service call we had no idea what to expect when we called McAfee customer service. The call was answered by a message telling customers how to resolve a known issue with McAfee. You cannot press 0 to skip the automated list of options. If you press 0 the options will simply repeat. When we talked to a McAfee representative we asked about cancelling a McAfee subscription. The agent offered to take our information to process the cancellation and any refund we would receive.

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Rate your customer service experience:
Rating: 2.1/5 (11 votes cast)
Contact McAfee Customer Service, 2.1 out of 5 based on 11 ratings
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32 Comments on “Contact McAfee Customer Service
  1. I think McAfee is some illusioniary firm that demands
    money from naive individuals (like me) on the pretext it is securing your computor.

    I have paid but I have no indication my computer is secure, nor can I contact McAfee , without being directed to ghouls just waiting to lure me into their service.

    Getting me to pay is the name of the game (for all) Giving support or service is non-existant.

  2. Today on 16 April 2013 I have renewed McAfee anti virus through credit card payment of Rs.993 (Indian Currency)and my order No is CS1294313491. My query is how it will update and start working. Will you provide me any CD or device to upload in my PC? How it will start working and how can I understand that it has started working? Kindly resolve my query.

  3. About every two or three days I receive down loads from Mcafee. This is very annoing because it slows down my computer for 30 minutes. I will not be using Mcafee after it expires.

  4. I agree with Dorothy. I think McAfee is a crap firm that demands
    money from naive individuals (like me) on the pretext it is securing your computor.

    I have paid but I have no indication my computer is secure, nor can I contact McAfee , without being directed to ghouls just waiting to lure me into their service.

    Getting me to pay is the name of the game (for all) Giving support or service is non-existant.

  5. On 06/08/2013 I googled McAfee customer service phone number for technical support regarding pop-up adds on my laptop. It stated I had over 2,000 viruses. About a month prior to the pop-ups I had purchased McAfee virus protection. Anyways, a link on the top of the page displayed McAfee tech support and provided their phone number. So I called the phone number and let the operator take over my computer to diagnosis the problems with my computer. About thirty minutes into the conversation, the tech support man requested that I pay $465 EVERY THREE YEARS IN ORDER TO BE PROTECTED!! He then requested I type in my bank account number on a website he navigated to, but “assured” me that he would be unable to see the pertinent information (I.E. bank account numbers, expiration dates, etc.) because they show up as asterisk signs. He was very adamant and persistent. He stated that I HAD to do this in order to protect my “great computer”. Throughout the conversation I asked him MULTIPLE TIMES if I was in fact calling McAfee and he assured me I was. Still, it didn’t seem right to me and I felt extremely uncomfortable and hesitant to relinquish anymore information, especially financial information! He then proceeded to tell me “I’m sure you have a credit card……. surely you can afford this service…… you can’t afford not to…….. surely you don’t expect us (McAfee) to fix your computer for free, etc.” After I told him I could not afford it and restated I already paid the yearly subscription. Why would I have any viruses and have to pay an ADDITIONAL $465 to be protected??? He continuously raised his voice at me. I couldn’t believe the unprofessionalism he was exhibiting!!! By the end of the conversation I was literally in tears. I stated that this just didn’t sound right to me and therefore he hung up on me.

    So, I googled again and this time got the correct phone number for McAfee technical support. My only regret was not writing down the technician’s name that helped me today. This man got on the phone and asked how he could help me. I immediately started crying because of the incident that had happened just prior to our conversation. I was extremely nervous and scared that I would again, try to be taken advantage of. He assured me this was not the case. The technician was so incredibly caring and sensitive to my situation. He then resolved all of my computer problems.

    I am writing to you because I am not sure how to go about recognizing this technician for his excellent customer service. I can only hope that more customers are aware of the scams I encountered today and how this technician in particular, is the epitome of exceptional customer service. The case number is 113-781-6606. Initially, I was calling to cancel my service with McAfee because I was under the impression the man I spoke to earlier was affiliated with McAfee. In the end, I am more a believer in McAfee and the products they sell more than ever.

  6. What a circus!!! Just wanted info on product before purchasing…the person on the phone tried to help me but due to both customer service agents having a very heavy accent I had a terible time getting the info. I only got a portion of the ifo I was looking for. I sure hope your product is easier to use than customer service.

  7. I have mcafee on my old computer which I just recently bought and now I have a new computer and I just want to transfer but there is no option on how to do this. Please help

  8. to whom it may concern I have been trying to cancel my subscription with no luck I have been charge twice, the time I went on o subscribe I was having problem and then I cancel without knowing it went threw till I got my visa bill now I need to cancel everything has I am with Norton I will not pay for 2- different company how can I cancel ?????

  9. I dont need and use McAfee antivirus since a year. You send me a e-mail that u renew for 2014 for $39.99 . without my autorisation. pls cancel my renewing and pls send me a e-mail . It seem that u charge peoples without asking them before. thats a very bad way for ur customers.

  10. used your produces for years…but never again!! Had the cryptol virus take down your software in minutes and destroy thousands of dollars of my software. Spent hours with your people today and they could not get your software running to protect my computer.

  11. this company is a joke. bait and switch.plain and simple! run, dont walk, mcafee is a con game not a anti virus program!idk how the got c-net to rate it so high, i trusted that site.btw i am still disputing it with my credit card co, but i think at the end i will be legeally robbed by McAfee…meaning i really have no recourse.so beware

  12. 09.06.2014, Onda

    Estimados señores de McAfee,

    Mi nombre es Teodora Negoitescu, vivo en Onda, Castellon de la Plana y vengo a presentarle una reclamación.
    En el año 2013, 20 de mayo, he comprado por un año un programa antivirus Mcafee, pagando 34,95 euro. Hasta aquí ningun problema.
    Este año ( 2014 ) he rechazado todos sus propuestas y advertencias de comprar de nuevo ese programa.
    Para colmo, resulta que en 21 de avril 2014 en mi cuenta aparece un pago de 74,95 euro, que usted a cobrado por algo que Yo no he dado mi consentimiento.

    Estoy sorprendida, para no decir algo mas fuerte.. y os pido que me devuelve mi dinero, por favor.

    Ese programa ja yo lo tengo desinstalado y no lo quiero mas, esta claro?
    Espero una respuesta por su parte para decirme cuando y como puedo recuperar los 74,95 euro.

    No lo se si me exprimo corectamente, porque estoy estranjera, pero pienso y espero que lo importante se ha entendido muy bien.
    Estoy esperando su respuesta y que me indique que datos necesita para hacer la devolución, la direccion de correo….. etc.
    No es correcto a pagar por algo que no lo quiero y nececito.
    Gracias con antelacion
    Teodora Negoitescu

  13. I am Really PISSED OFF. Paid for McAfee subscription, they cashed my check, but NO coverage. Just spent almost THREE hours on the phone trying to get it straightened out. No one told me I was transferred to “iYugi”,who spent most of their time selling and upselling. Six hundred dollars and three hours later, I still have no idea what coverage I have. Tried calling McAfee, no number. Very aggravated. I am taking this to BBB and my credit card.

  14. On June 14, 2014 placed an order for one (1) year extension (to November 17, 2015). This was confirmed by E-mail dated 6/14/14, order No CS1396004358 and a charge of $58.43 made to my Visa account. Three (3) E-mails from your firm have been received asking that the order be completed. What more is required – order is placed, order is confirmed and payment made. Please confirm by E-mail that the order is complete

    Frank dupre

  15. Worst customer service that I have ever experienced. Would not provide a name, laughed at my problem, told me could not assist for 2 days, could barely speak english

  16. Trying to CANCEL this service is like pulling hens teeth. PLEASE CANCEL ME FROM YOUR SERVICE. IT SUCKS and let my computer get a bag full of unwanted stuff.

  17. I would never use this company I did not sign up for auto renewal, I got an email saying it had been renewed for another year. I checked the bank sure enough it is a pending transaction. I’ve tried calling for a refund and chatting no one will answer my call……thief

  18. I pay my antivirus the day May 07/2014 Order # CS1386690429- 2 years of subscription – Total price of $ 74.98.
    The day September 4/2014, you send oder pay for $ 49.99- 1 year of subscription.- Order # CS1419860758. Take of my credit card.
    What happen?. This is a robbery or what?. please check my purchase and send information abaut of my case.
    Sincerely.

  19. To whom it may concern and I hope you care. Just spoke with the RUDEST PERSON ever in a customer service position. I purchased a malware and anti virus protection when trying to install I was directed to call an 855 # which I did. After this person got into my pc I was told I HAD TO PAY $325 or $425 to fix my pc. When told this man I couldn’t afford that right now he started Yellin at me saying WHO IS THE TECH here!! Then he wanted to bargain with me on the price! Seriously! If this is an example of how this company works I won’t be back. There something seriously wrong. My pc is now in hands of local experts and I’ve not been yelled at.

  20. Have recieved an unknown charge from Macafee to my Irish Visa account – Please send on details of a contact Irish phone & email address .

  21. I had my phone locked by McAfee while I was in the Upper Peninsula of Michigan with very little population or phone service. We were looking for a business, when I was locked out of my phone. This prevented us from using the GPS, depending on gas station attendants to get us to our destination. I have NO idea why I was locked out, but the McAfee lock-out message told me that an email had been sent so I could unlock the phone. Of course, though, I could not access my email because my phone was locked. I could not unlock the phone until I got back to our home in central Michigan. THERE WAS NO REASON TO LOCK MY PHONE. Furthermore, I received another email with a picture (me) that McAfee had taken while I was unlocking the phone. WHAT? I didn’t even know my picture had been taken. There is no question that I want virus protection, but I don’t need to be protected from myself.

    I spent an hour on tech support yesterday to get some answers. I was transferred THREE times by representativess who did not have a reasonable command of the English language: That made it almost impossible to understand them. After waiting an hour on the phone, the third representative asked me to start all over again to state the problem I had. That was it for me! I hung up and decided to try a different approach.

    I looked and looked for a mailing address so I could write about my concerns to McAfee, but found nothing except the customer service number I had already called (and WON’T call again) and this site. At this point what I really want is a refund for the program I purchased, and everything put back to its original settings. What a ridiculous customer service process–you may as well have nothing.

    After looking at the above comments it appears to me that McAfee does not review any of these comments because I see no responses. I will post this here, and on their FB page, and anywhere else I think people will find useful for future information.

  22. I want a phone number where I can speak with someone about why I am being charged for your service which I do not have. the program would not download and the customer service from India or wherever were of no help. I told them to cancel my order but it was not done and now I received a bill for two of your services and I do not have any. I want these charges taken off my credit card and get this settled.

  23. I’ve been having an issue with my Real-Time Scanning turning itself off, and having to turn it back on every time I log back in. I’ve tried several times to reach tech support by computer and all I’ve got was “error.” McAfee didn’t waste anytime getting that “automatic” renewal at the highest rate from me, but if you’ve got an issue they’re gone. Very disappointed with this service.

  24. Have recieved an unknown charge from Macafee to my MC account – Please send details of a contact phone & email address. I want a phone number where I can speak with someone about why I am being charged for your service which I do not have. Mcafee has no responsible customer service, and are ripping off customers by charging their credit cards without authorization and no why to contact anyone about it.

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