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Contact Maybelline Customer Service

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Contacting Maybelline Customer Service Center

Maybelline is a makeup and skin care brand offering beauty products for men, women, young and mature. The Maybelline name is a brand controlled by the L’Oreal parent company. The About page claims the brand started as a small business and evolved into the trendy cosmetics company it is today.

Contact Info:

When you visit the Contact page you are actually taken to the sites Beauty Advisor. This is nothing more than a collection of FAQs used to fend off some customer contact attempts. You can search for an answer to your question or contact Maybelline customer service using the contact information below.

Phone Contact Number

On the FAQs page, if you click the button that states you want to speak with a representative, you will be shown the phone number to contact Maybelline customer service. The customer service staff is available from 9 AM to 5:30 PM Monday to Friday.

  • Customer Service: 1-877-456-5287

We found a second customer service phone number with agents available from 10 AM to 5 PM Monday to Friday.

  • Customer Service 2: 1-800-944-0730

Mailing Address

In some cases a letter may seem like the best way to contact a customer service department. If that is the case with your Maybelline customer service issues, address your letter to:

Maybelline New YorkConsumer AffairsPO Box 1010Clark, NJ 07066

Official Website

Visit http://www.maybelline.com for more information on the latest Maybelline beauty products, customer service details for Maybelline and information on promotions, deals and more. The site is clearly focused on beauty and helping the visitor achieve the satisfaction of loving the look they’ve created with Maybelline products.

Social Media

If you’re a social person, you can find Maybelline pages on the most popular social media websites, including Facebook and Twitter.

Customer Service Email

No answers to your questions in the FAQs, but you don’t feel like calling the Maybelline customer service department? You can send an email to an agent faster than calling and the answer will appear in your personal email account.

Our Experience

Contacting the customer support team was quite easy. We have to note there are several options to choose from. To expedite the call, press 0 to speak with an operator. The operator in turn connects customers to the customer service department. I all, we waited less than 90 seconds before speaking with a customer care agent. When the agent answered the call, we exchanged pleasantries and proceeded to ask questions relating to returns. The agent explained the procedure and also provided additional information regarding shipping, considering some makeup is hazardous.

The overall experience was what we expected. Did you have the same experience or was yours better/worse? Take a moment to comment below.

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Rating: 2.0/5 (4 votes cast)
Contact Maybelline Customer Service, 2.0 out of 5 based on 4 ratings
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61 Comments on “Contact Maybelline Customer Service
  1. I like a mascara with a very thin brush. I found your Lash Discovery Mini Brush my favorite. In January, I made a mistake and bought the waterproof type at a Target in St. John, IN. It was chunky, leaving my lashes thick and ugly. I don’t know if it was old or just the formula. I no longer have my receipt and wanted a replacement, but not the waterproof type. Can you help me.

  2. Unbelievable! I tried to ask the question of how to advance the usable part of your Master Shape eyebrow pencil and you want to charge me $38 dollars for an answer? You have lost a customer.

  3. I have used Ultra Brow Brush on eyebrow for many years, to my surprise walgreens does not stock it any longer and I can’t find it anywhere else. Has maybelline discontinued this lovely product? and why? Eyebrow pencils are waxy and don’t work for everyone.

  4. Hi, my name is deedee Murillo i live in Logan Utah.i started using your products sence i was 14 yrs, old.to me it was my,(must have item,) sometimes i would forget my books or a pincil to class but i would never be with out my mascara and eyeliner.
    As time went by and i had my own children i showed them that maybelline is the way to go.we are 4 generation of maybellibe users. At first i had such a hard time finding what worked for me,since i have small streight eye lashes so when i used regular mascara my lashes would get to wet and they would go straight again and the mascara would run.so when i found ,water proof dial-lash it was haven to my eyes and having the brush with a curb edge it was a plus even thou it was water proof i had no problem takeing it off…then for no reason i was told it was no longer availabe i have surched for something similar and to this day i have not found one…if i find water proof the brush is not curved, and if the brush is curved its not watef proof,also you have taken off the market the only eyeliner that i used ,its the simple 2 pk blk velvet eyeliner and the out side of the pincils are red,i still see the brown but never the blk,the last time i found it, it was in Yuma Az,while i was on vaccation i also notice that the quality is not the same most lipliners that i buy are broken inside,and the white creamy eye pincils that i use to buy are dry most of the time,the almound honey creamy fundation is slitely different shades.i have purchased so many products that i was not satisfied with and they all end up in my granchildrens play makeup bag so you could say thats another generation right there..please help me find similar products,i don’t like buying brand after brand ,please, please help. And thank you for the wounderful job do,you realy make a difference in our lifes…..

  5. Have you changed the formula for Great Lash Mascara. I have been using it for years and yet the last several tubes I have purchased have clumped my lashes!!!

  6. I like to use Maybelline mascara –The Classic Volume Express–black/brown–I do not want the waterproof kind. For several months now I have been unable to find it in any store in Mobile, Al. Have you discontinued it? Why doesn’t Walmart, the drug stores, or grocery stores have it any longer??? Please tell me where I can get it. Please reply. Thank you.

    P.J. Owens

  7. Dear Sir or Madame

    I have to write to tell you that I love your Stiletto line. I use the mascara and eyeliner and I am very choosey about my eye makeup products. I also like your combo eye shadows and always peek each season to see if new one come out. I have been using maybelline products for many year and felt your company should be commended on it hard work.

    Thank You
    Dawn Dessureau

  8. Hi,
    we use your lipstick ( super stay 24 color) for a long time.
    it is impossible to use the whole quantity of the formula because the way to take out the lipstick doesn’t let to use the whole liquid that is in the formula.
    at least 33% can’t be used because of the bad entrance to the box of the lipstick.
    we like very much this lipstick, but third of it is not used ,and me and many friends of mine are wasting a lot of money for nothing.
    I can send you many used lipstick that I have that are not used only because of that reason.

    I demand that at least you have to give me either money back or at least 20 units from the colors: 185 and 760.
    Waiting to your response,
    Adina Broida

    • I have used your 24 hour Super Stay Lip gloss for years. The ‘snap’ feature to keep the gloss on the opposite end is not sufficient. I have bought many and the gloss continues to disconnect in my purse/bag. The gloss then becomes dirty and it cannot be cleaned. The lipgloss quality is not as it once was. I cannot determine if it is because there is no way to mix the gloss after it settles therefore you get what comes out of the tube as is. You will be losing a long time customer of this product as the packaging has become smaller and nearly impossible to work with ie; gloss end coming lose, and unable to ‘stir’ the gloss for even coverage.

  9. I have used Maybelline products for years.
    I recently purchase Instant Age Rewind, radiant firming makeup and found upon applying that it has a strange odor and also leaves my face “sticky” until removed. What’s up with that? I cannot use because of this and am afraid to buy another bottle for fear of the same problem. Please advise.

  10. Hello, I bought the Great Lash Waterproof Mascara & its a Nwe one, well theres like nothing in bottle to get on the brush to do my eyelashes with! Never had this happen before Ive used this for years & years , Could I get a coupon to replace this one please, would appreciate Thankyou Patricia Mead

  11. I purchased the following product at Woolworths Smithfield Qld Australia

    Instant Age Rewind® Eraser Dark Circles Treatment Concealer
    Anti-aging concealer targets and erases dark circles, puffiness and fine lines instantly

    I was unable to accesss the product inside becuase the bottle could not be opened. Myself, my husband and the shop assistant all tried without success. moreover none of the instructions were written in English. This was extremely annoying as I could not use the product and also then had to go to the trouble of returning it. I will be very reluctant in future to puchase any further products made by this company

  12. I do not UNDERSTAND why when so MANY people have requested that you put the Charcole Gray eye brow pencil back on the market that you do NOT do so as it will certainly be utilized by MANY Seniors who have gray hair and do NOT use other colors as it looks so fake. PLEASE, PLEASE put it back. A dissatisifed customer

  13. I bought Maybelline Dream Liquid Mousse Makeup and applied it as instructed. Well the first time I thought ok not even. Next time I applied less in the area same out come. Now again today again not good. This product does not in any way spread evenly or cover any area on the face evenly.. As far as pushing the so called top to relieve the liquid well that’s as joke no matter how slowly you try to relieve the liquid it comes out with force. You spend quite a long time messing with the product by the time you apply in little area than try to spread it and start all over again to cover you all face I could cook a ten course meal.. I will not purchase this product or advise anyone else to. I give this a thumbs down !!!

  14. I just wanted to write you so you could know how much I LOVE Maybelline Lash Stelleto mascara it’s the only mascara I love and use and I’ve noticed they no longer have it in stores it upsets me very much I’ve tried all your other mascaras but they don’t seem to compare to lash Stelleto please bring it back

  15. My sister introduced me to the instant age rewind. She has had several and loves it. I have tried and returned all 4 of mine due to not being able to get the concealer to come out. IT says it may take several turns before it comes out, but just how many times does it take for it to work. Not as easy user product.

  16. I’m also writing on why I can’t buy Maybelline Expert Wear Light Brown Eyeliner/brow pencil.I’ve used this product for over forty years and I have been trying to buy more. I’ve looked for several months all over the area in Maryland and Pennsylvania. I would like to know if Maybelline has found something wrong with this product. I would like to know also, many millions of women would like to know if this product is dangerous to use. I’m really really worried. Please contact me.

  17. I purchased Mastershape eye brow from Mayelline,soft brown crayon.It does not roll up.I used it about 3 time. I would like a new one .
    Please respond.

    Gail
    Dubuque,Iowa
    52001

  18. I have been using Maybelline products for years now. I have recently been very disappointed in the quality. The last 3 eyeliners I’ve had have broken and I have to resharpen then over and over again to where they only last about 5 days. I even tried buying a new sharpener.
    Please respond

  19. The only thing Mega about the Mega Plush volume mascara is the MEGA CLUMP. This happened immediately with the first application and only worsened over time. I’m sadly disappointed in this product and sorry I wasted my money. I’m going back to cover girl products.

  20. Recently purchases maybelline lash mascara, upon first use only to find it was empty, no mascara. It was so funny because I was thinking , is it my age ,have my lashes changed to where they won’t take mascara.After wiping wand on Kleenex I discovered it was empty.. That’s all I have to say except I’ve always used Maybelline and will be 70 my next bIrthday.

  21. Hi, I purchases Maybelline eyeliner waterproof from Kmart it must have been old because it clumped when I tried putting it on I never had that happen before I love the liner so I hope you can replace the old one? Thank You

  22. I bought Age Rewind Eraser Dark Spot Treatment and am anxious to use it. Please tell me how to open the bottle so I can use it or send me a replacement. I can’t afford to pay money for something that I can’t use.
    Thank you.

    • Funny, this was exactly one of my complaints in my letter to them. I don’t even remember how I finally got that little cap off, but it wasn’t easy, and my complaints was that you can’t get the cap off if you have any makeup at all on your fingers. Plus it broke after a few uses and the dabber at the top dried out so I couldn’t use the prodct any more. The cap is really flimsy. But for the couple of weeks I did use it, it worked really well. I’ll let you know their response.

      • I love your products. I do have a complaint. Your compacts do not hold up. I have blush and pressed powder. The compacts always fall apart. The hinges break and the lids fall off. I do not carry them in my purse. I keep them in my make-up bag in a drawer. So they don’t get abused. They don’t last as long as the make-up. I have to keep them in a plastic bag,so the make-up doesn’t fall out. I use other make-up products you make, and I am very satisfied. Also, do you ever have coupons for your make-up? I never see them. Thank You, Sondra Wyss

  23. I have finally ended my search for the greatest mascara. I have fallen in love with your Full ‘N Soft. Finally a mascara that makes my lashes look longer!!!!!!! I will never have to buy any more junk to find the perfect mascara. Thank you!!!!!!!

  24. Please do not discontinue the eyebrow powder in light brown. It is such a great product . I have been using it for years and can’t find anything as good as it.
    What is the reasoning to take it off the shelfs? Thank you At Rite Aide today the clerk said many customers have come in looking for it. Please think about it.
    Claire Almeida

  25. I have attempted to contact Maybelline via their website but all I get is a blank page!
    Anyway, What happened to PINK SHOCK #125 Express Finish Nail Enamel ???
    All I can find is Pink Shock #90 which is DEFINITELY NOT the same shade! It has a terrible Orange tint … YUCK! Bring back #125 !!!!

  26. I recently used your concealer/correcteur affinitone and it caused me eye fungus and i was really disappointed so you should do some testing on this product and check if its formula is good as no other women have the same case as i did because it was a sealed batch not a tester.

  27. I am writing to ask if you have discontinued the production of MAYBELLINE EXPERT WEAR BROW & EYE PENCILS in Black (twist up one. I have looked for it at every store I can think of, but cannot find one. If it is NOT discontinued, please tell me where to find it or may I order directly from you. Sadly, if it is discontinued, please PLEASE bring this product back for the millions of loyal customers who have used it for years.

  28. First time buyer of your Dream Liquid Mousse. I really like the product but don’t like the container. This is the pump type top on the 1 oz. size. After the first few pumps the top clogs and the only way to use the product is to open it and wipe or tip it onto the makeup sponge.
    Nice product – poor design. Hope you can get it fixed before I need to buy it again.

  29. I love only one makeup and that is Maybelline’s 24hr Superstay CARAMEL but for some reason they have discontinued it. The rest of the colors are to light for me and this color has been discontinued at almost every store I used to get it from. If I can’t find this color again I will be forced to pursue a love for another makeup that will stay on the market.

  30. i have been a long time user of maybelline mascaras and i am extremly disappointed in all your new mascaras. the last one used that i thought was a good waterproff mascara was the turbo volum express waterproof. since you discontinued i ave tried every waterproff you have placed wih the most recent being classic volum express…all unsatisfactory. this one is supposed to be waterproof and all it does is flake off. the mascara is so dry it seems old when u first buy. u have so many different new ones and i do not understand why!! some the brushes are so big u get more on your face than u do on you lashes. none of them do what u advertise they do. all the consumer wants is a mascara thats enhances their lashes, does not flake all over there face and if it is waterproof stay on better than non waterproof.
    a dissatisfied customer!

  31. I purchased the Volum’express, Colossal Volume in glam brown and cannot use it! The fumes are so strong that it burned my eyes before applying it. I’ve use Maybelline mascara in the past and never experienced anything like this. This is going in the trash and I’ll find a product that is not so toxic!

  32. I wouldn’t use anything else than your Micro fibre Mascara it has 2 ends white for the false long lashes that is Fab” as you can have your lashes as long as you want, the other end is the colour … Have you stopped this as i can only get it on ebay and it’s rare now the one I use ,,,,, please tell me if you’ve changed the look of this ( xxxl “not the waterproof one

    thank you ; Carol

  33. I love the MEGA PLUSH volum’ express!!!!! I hate the brush that is provided with the tube!!!!!! I have come to save the brush from my old stand by Lash Blast Volume! That works great with MEGA PLUSH! The brush provided with your tube is limp and wimpy! It clumps my lashes and and a lash comb doesn’t even touch it! Trash the brush and copy the Cover Girl one!

  34. Why did you stop supplying Instant Age Rewind Eraser Treatment makeup with the inbuilt applicator sponge??? Now you just sell it in a bottle with no applicator and more expensive? This was a fantastic idea and obviously a big seller because my supplier was always running out and then we find you dont supply it at all .I understand if they dont sell but this decision makes no business sense at all! And judging by previous comments I have read you seem to do this to a lot of items just when consumers warm to them? Sometimes it takes years for people to get a product that works for them and I think you people are out of touch with the everyday consumer and the challenges they face.

  35. I recently bought your Stilleto liquid eyeliner at a local Walmart. i have bought this eyeliner before and have always found it satistying to my eyeliner needs. however, i recently bought a new one and had a problem with it. the consistency was really watery and when i would apply the eyeliner it would come out very watery to the fact that when i would try to make it darker it would just run down. i have never had problems with this eyeliner before and i dont know why i am having trouble with it now.

  36. WHAT HAS HAPPENED TO THE ULTRA BROW PRODUCT??? THERE ARE MANY OF US OUT HERE LOOKING FOR IT AND DISCOVER IT IS DISCONTINUED? I HAVE USED THIS PRODUCT FOR 30 YEARS AND NOW I AM LOST!! I HAVE NO EYE BROWS AND COUNTED ON THIS PRODUCT TO HELP ME LOOK NORMAL. MY LAST LITTLE COMPACT FELL AND BROKE IT ALL UP. I THOUGHT I WOULD GO TO TARGET OR WAL-MART, CVS, WALGREENS RITE AID AND ULTA, BUT NO STORE HAD IT AND THEN DISCOVERED IT WAS DISCOUNTINUED. YOU HAVE DISAPPOINTED MANY WOMEN WHO HAVE SUPPORTED THIS COMPANY PRODUCT LINE BECAUSE IT WAS AFFORDEABLE. I AM SO DISAPPOINTED. HELP WHAT DO I USE NOW?????????

  37. I purchased maybelline 24 hour super stay and it was just unbelievable how terrible it was, waste of money and I’m never complain about anything as things don’t tend to bother me but wore it out on a Saturday and it wouldn’t stay on, kept going all over my teeth and was just plain awful, maybe it was old. I would really like a refund or replacement.

  38. I have loved your products since I was a teenager. Well, that was a long time ago, as I was a teen in the 1970’s. I notice your commercials feature young people–beautiful, striking, amazing young women with incredible skin. So…on behalf of all the other “young” ladies my age–what do you have for an old lady like me? I adore the commercials of those lovely youngsters all done up in thick mascara…but this would look hideous on someone like me. I would love to see a commercial with someone my age. After all, you know, Baby Boomers will spend the dollars to look their best. (grin)

  39. maybeline 24 hr colour and lip balm is the best product for my lips I have purchased for a long time. Its great that you can purchase additional balms as normally they run out quicker than the lip colour

  40. Greetings,

    I triend the Mega Plush mascara and am SO disappointed. One of the higher end priced mascaras at Walmart and it is aweful! It doesn’t show as the ultra black as on the label, it clumps on the brush and after 3 coats it is still thin compared to my last mascara. After 2 hours it flakes and got into my eyes and sticks to the inside of my glasses. I will not be purchasing this again and will move from Maybelline products all together as I understand all of them are in the same plant. Hope you find the problem and fix it for other people who thought your commercial might lead them to a better product.

    Sincerely, Rickina

  41. Bought Maybelline dream fresh bb cream, 8 in 1. Have bought this product before and was very pleased. Nice and thick, first time.. perfect mixture of make-up and moisturizer. But I Bought it this time and when I went to squeeze it, it was the consistency of water and literally half the tube came out, got all over my clothes and I was late for work! Very disappointed with Maybelline!

  42. Purchased their new Rocket Volum’Express. Even tho it’s been on the market for a short while, I can’t believe it’s still on the shelves. 1)It felt like I had applied glue to my lashes, very uncomfortable. 2) I looked like a raccoon all day. Everywhere your lashes touch when you blink, you’re sure to have black smudges. Pure crap!!! Maybelline? Come on!

  43. I love your Maybelline Ultra Liner BUT do you
    have it available NOT IN WATERPROOF?????
    Please let me know. Thank You.

  44. i bought maybelline 14 hr stay lipstick on 2 aug 2014 by exchange letter of sm maybelline product,the lipstick cost is nearby 500rs,bt the lip color broked from the base,nd if i m complainting regarding the broken lipstick,d experts r saying tht how could it broke by its own nd bring the bill,am i fool who will break d lipcolor?nd who keeps the bill after 20 days of purchase.
    i need d imediate response for it as lipcolor is expensive.hope u will reply.

  45. I was informed on the Internet that Maybelline Great Lash was the best Waterproof Mascara on the market. I’ve been using L’Oreal for years & am very happy with it, but to satisfy my curiosity (and I go swimming at the Bay), I purchased 2 #120 BBLK Maybelline Mascaras (buy 1, get one 50% off) at CVS ($5.99 & $2.99). I just tried it today — was listening to a sad song, “Memories” by Gladys Knight which made me cry! When I looked in the mirror, to my chagrin, the mascara had run under my lash line and looked terrible. That never happened with L’Oreal. Also, I purchased Maybelline “Baby Skin” pore eraser for $8.00! That’s expensive. Was is it made of? Please reply. Thanks!

  46. I have been using great lash washable mascara for a very long time. (The one with the straight brush – classical volume brush). Today I opened my new mascara to find the tip of the the brush having a curve on it. I hope this is a defect on the brush as I find it very difficult to put on. I do not have my receipt or I would be returning it to Walmart where it was purchased.

  47. The Maybelline eye shadow I recently purchase contains glitter, although that was not stated in the store display, on the package, and is not visible when you look at the colors. While that may be an appealing look if you are in high school, or are headed out to the clubs at night, it is not a look most mature or professional women are looking for. I purchased a second color, and had the store clerk help me to be sure I had selected a matte color but alas….more sparkles. Although the products are not expensive, I am a retired school teacher and must be careful with my finances. I cannot afford to purchase any item that is worthless to me. The packaging and display should indicate that the eye shadow contains glitter.

  48. I used Baby Lips moisturiser 25 Pink Punch which was wonderful and moisturized my lips and was long lusting. Since I had no more left I bought a new Baby Lips Crystal 135 Gleaming Coral Lip Balm, new and improved which burns my lips and does not moinsturises my lips at all. I am very disappointed with this lip balm and I am brinking it back to the store for refund. Never again I am buying new and improved cosmetics. Valseline is better and cheaper.

  49. I have been using Maybelline ULTRA BROW BRUSH-ON COLOR 402 598UB-10 (LIGHT BROWN) for years, but can no longer find it. Help? What to do?

    Thank you for your reply to my question.

  50. Baby lips states that is for adult use and my daughter was able to buy it and then had it taken away at school year old daughter. i am disgusted she was able to buy.

  51. to whom it may concern hi my name is Lynn pretzel I live in Tulare California I’m 54 years old I have four loving children and four grand kids I’m a widow and after all these years I finally got my calling on the rise uprising makeup artist don’t have a lot of money I’ve been using my own stuff my own products but I’m asking you is Maybelline could donate some cosmetics to me that would be very very helpful I mean I’ve been using Maybelline for years my first Maybelline product in when I was 13 withmy first eyeshadow that I bought from Maybelline was a sparkling blue I would never forget it it was so pretty but I’m finally got my calling I know what I want to do for the rest of my life and I love makeup I have four years so I just thought it doesn’t hurt to ask if you would help me with some products I mean your products are just wonderful so pigmented the pigmentation is fantastic the colors beautiful your new trolls on the neutrals person I love the Browns and the smokyeyes so I just thought I’d ask I really appreciate you taking the time I’m reading over this email thank you very much and have a beautiful day

  52. I’m really upset I recently purchased a Maybelline age rewind dark spot eraser. and couldn’t make the tube work wouldn’t click,
    and it wouldn’t let anything out. so I took it apart thinking well I could use it and keep it covered only to find that brand new and still in package it was empty, just nothing in at all not even a hint of color as though something might have been in it. of course because I broke into trying to find out what was going on I couldn’t return it to the store I bought it from. but really how often does this happen. this is truly a rip off

  53. I recently bought a Maybelline age rewind dark spot eraser.
    only to find that no mater how much I turned the container
    it would let anything out. figuring ok this is broken I will pop off the top and just use it like that. well it was empty completely empty no color in it at all. so it was never filled
    this really is a rip off. and because I opened it I couldn’t return it. but I showed several people and they agreed there had never been anything in it. thought you would like to know though I wont try anything out from you again.

  54. Hello Maybelline,
    I just thought you might like to know that there is a beauty guru on YouTube her name is Kathleen lights,she is sweet and adorable and she raved about your products mainly your fit me foundation and concealer and your master drama eyeliner in black.on her channel she is selling a crap load of your products and it just thought maybe you could put her in a commercial or something I know we all love to see the models that where your products but this girl is beautiful young talented and super sweet.I mean who’s going to sell more products supermodels that most of us know we’ll never look like or the girl next door with the sweetest smile and the most greenest eyes you’ll ever see,she’s already selling your products through her recommendations of these products I have purchased them myself . I don’t know who may see this post but I’m telling you it would be the smart thing for your company to at least check her out like I said she’s already selling a crapload of your products why not pay the girl,she deserve that!!!

  55. Hello, I absolutely love the Illegal Length mascara. I have only one problem, the silver on the brush end starts to peal off, so then I get flakes of silver all over my face. I have sanded off the ends of the 2 tubes I have, but just wanted to let your company know, so maybe a different kind of paint could be used.

    Thank you, Sue Josoff- Gretna,NE

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