Contact Customer Service

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Contacting Customer Service Center

Need a date? promises to find you the perfect match and all you have to do is pay for the information. Companies like pull in people with an emotional need to find their soul mate and then they ask them to pay for the match-making service. The service prices range from $25 to $40 a month, on average, but the real kicker is when the payments are set-up on a recurring basis and the users gets charged for services they are no longer using.

Contact Info:

We started our search for contact information on the Customer Service and Contact Us pages, but there is no openly available information aside from a contact form.

Phone Contact Numbers

After searching around for a bit we were able to find a contact phone number.

  • Customer Service: 1-800-926-2824

Mailing Address

If you ever need a mailing address for the corporate office for any company, look in the Privacy Policy or Terms and Conditions. This is where we found the address for LLC
8300 Douglas Ave.
Dallas, TX 75225

Official Website

Whether you need love or you need to change your payment method, you can access the official website for on The website immediately asks you to identify yourself to instant photo matches, but you can click the Member Sign In link at the top of the page to sign in to your account without entering this information.

Customer Service Email

The email form for customer service is the only openly available means of contacting the company. You can access the Contact Us form at You’ll need to fill out some general information, but the form does not ask for personal information.

Our Experience

The customer service center for is answered by an automated system with a lot of feedback and background noise. There are various customer service options to choose from, including contacting the billing department about a refund for a charge you did not authorize. The automated system explains that automatically charges your payment method so you don’t miss any matches. This information is explained when you sign up for service. The agent we spoke with, Stephanie, told us that emails are not sent out to customers before the payment method is charged on the recurring plan, but anyone wishing to cancel recurring payments can do so from their online account.

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Rate your customer service experience:
Rating: 1.7/5 (31 votes cast)
Contact Customer Service, 1.7 out of 5 based on 31 ratings
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189 Comments on “Contact Customer Service
  1. on or about the last week in aug. ’12 I canceled my sub-
    scription to NOW my bank statement shows you have charged my account $68.97 what is going on???
    Please RECANCLE and return the monies to my bank account.
    Thank You,

    • A few months ago, I requested that my account with be cancelled. Please procede according to my decision. Do not charge my account anymore. I do not have a computer at home, I used the one at the office I worked for. As I am not working anymore and do not have enough money to waste as I have not received any benefit. PLEASE, PLEASE CANCEL MY ACCOUNT. Miriam Colon Soto

  2. I was considering re-subscribing however, after realizing the deception that goes with commitment I will not be associated with you unless you correct this. Your company advertises a price for 1 month, 3 months, 6 months, etc. but when you go to commit if not quick witted you won’t realize you’re paying for the entire service in advance and NOT the advertised monthly cost. Doubtful a company like yourself cares but this is one customer you won’t have until you are forthcoming & HONEST with you potential subscribers! Quit your deceptive practices & try legitimate business, maybe if you did so ther wouldn’t be so many competitors because ther wouldn’t be room for them.

  3. I only want to sign up for a month to email a couple people-u wont let me use my gift card (I do not have a credit card or ever will) so unless I can use my gift card I will not use your site

  4. I cannot logon on to my account. my username is Maggie9847. Somehow my password and email afddress wont come uop at all.


    Loree Recker

  5. I am a new customer of match being on it for 3 weeks, I have had 502 views and only 4 emails,I have asked my family to look at my pictures and profile to see if I have come across wrongly and they have approved of my profile. I cannot find any other way of contacting Match to seek advice. I am frustrated as I have paid for a 3 month subscription costing me over £50. Grr.

  6. Where has the customer care section gone on
    I can’t email them… it just leaves the bog standard FAQ section that doesn’t cover what i want to ask.

    Like why am I getting emails from their sister site Matchaffinity when I have never joined them? Are they using my pictures without permission?

  7. Last week I got a message from saying “You are someone’s favorite. Someone … saved you as a favorite.” After clicking the provided link in the email I could only see the message “Nobody chose you as a favorite yet.”
    I am not sure if is trying to be annoying, but it is just frustrating to get messages like this without anyone actually adding you.

    I also sent a message to support … I am still waiting on an answer. I will never again believe a misleading/ false messages like this one.

  8. Well, I tried 4 times to send this on your site that asks questions, but it would not go through! The same thing happens when I get “matches”….I try to pull them up, and they are no longer on there! Your website is a mess, still!! The only messages I get from ypu all is either ads or “matches”. I NEVER GET A NOTICE THAT I HAVE EMAILS OR GUYS WHO ARE TRYING TO CONTACT ME. I WILOL NOT BE RENEWING MY MEMBERSHIP WHEN IT EXPIRES IN JULY! You all need some MAJOR technical help!!

  9. I canceled my subscription weeks ago and yet you took money from my account! I strongly suggest yoy send me a check for refund. If you do not I will file a suit.

  10. I’m unable to get my account cancelled.
    I don’t like the way you do business. No place on your sit
    Close my account at the end of this billing cycle.
    You guys just keep billing my credit card.
    STOP billing me!
    I Will be filing a complaint with the BBB and anyone else whill liste.

  11. I need help on here! The matches I am getting are horrific! I am paying good money and am not happy! Please send better matches or Im dropping!
    Also many duplicated matches I decline and you resend them! Please help!

  12. VERY UNHAPPY with I will be canceling my subscription. You send matches that are not even close to what I’m looking for. Horrible horrible dating site. Not even worth what you charge.
    Disappointed Customer

  13. Three Months ago I cancelled the account two to three different times via email. Before that I cancelled my account then you charged me for three more months. I then asked you to return my funds to my bank account none of this was done. as of the 16th of April you have taken out another three months see if in fact you do not return this fee to my bank account I will then produce all of my emails to you too my lawyer. honestly I do not know who runs your billing but you guys need to see about getting someone else to work that area I will be calling you on Monday if it is not done I’ll be calling you everyday until it’s done

  14. This is a continuation of my last comment. when I originally hired you it was in 2012. I signed up for three months. that was in September. in October my account was then shut down for fraudulent charges from someone not associated with somehow got my account number not just my card number for my account number went into my account and took out in
    January 3 more mo nths from my account after I .h ad cancelled it. And now on April 16th my account was charged for an extra three more months. I need this refund immediately.

  15. I have cancelled my account the auto renewal is a con this is the worst dating website ever! I have been automatically charged twice without my consent £77.90. I have asked the bank to stop taking money from my account. I want a refund on the two payments. is so bad they are refusing to refund the 5 months that I have cancelled . Bad website bad attitude to customer service. Disgusted!!!!!

  16. You bastard pull the usb outta your nerdy ass and provide a fucking service. I will pray every day for the rest of my life someone finds who made this site and beats the holy shit out of them! I want my money you fucking crooks!

  17. I would only recommend this site to liberal open minded people with little specific criteria.
    They send too many e mails and it is a waste of time to read each one. Too many e mails from
    men in different parts of the country as well as underage specified. It is not possible to cancel
    the profile or discontinue the service. A very unpleasant experience with this site.

  18. I just found that has been charging me the monthly fee since oct of 2012. I have not been on the site, they will only refund me for 2 mos. I am sick. I am on the phone with the bank and i will be taking them to court. i am a senior on a fixed income and have custody of my grand daughter. no time for dating and no extra money. please help if you have any other ideas.

  19. Please be advised of the following: I am an attorney in the state of PA. My spouse is a Police Detective. I have asked you numerous times to cease and desist placing your ads on my computer. I am a married woman. Future advertisements from you will result in legal action against you. Believe me, I have taken on bigger corporations than yours and won. You do not even permit people to unsubscribe. One more advertisement and you will be served. Hope you get the message.

  20. I am receiving emails saying someone has winked at me but when I look there is no record of these persons. I think you are sending me false information because my subscription is coming to an end. It has taken me ages to find a way to email you my complaint. When my subscription ends please remove all my details from your site.

  21. Iam not happy about several things on your website
    1/ I think it is poor business practice to have popups of similar dating site appearing on my screen as if they are included with my membership. Chemistry. And 50-60s
    2/ I like the opportunity to delete a profile and narrow down my choices
    3/ I think that a condition of membership should have a profile and picture, I simple ignore these
    Type of profiles

  22. I recently joined and have been extremely disappointed with the outcome. You are apparently not aware of how many men are on your web site that are married. I had calls in the middle of the night telling me to only text them and not call them cause their phone was not working. Really. Who in the heck calls you in the middle of the night, Married and hiding in the bathroom.
    I have e-mailed men, they don’t even bother to Say No Thank You, they just don’t answer you. I joined for 3 months, and paid for it, but have no intention of continuing with your web-site, it is a waste of time. Please cancel my membership at once.

  23. i cancelled my subscription weeks ago but they are still taking money out of my account. you can’t email them to complain, there is no contact info except a useless questions and answers page which gets you knowhere.
    i am seriously thinking about taking this to a friend who works for a highly regarded news paper.

  24. I am out of the country for an extended period and tried to contact Match because everything comes thru in Italian & you can’t contact them to correct the problem or at least put subscription on hold. Terrible setup. All they care about is getting your money.

  25. I need to contact uk. your link takes me to a sign up page. I am extremely angry and upset and can’t find any link on the website to contact them. Its an understatement to say I feel a great deal of animosity towards the directors and chief executives of this company.

  26. Dear I really like the matches I have are the matches I have interested in me I have one picture on here but I have not payed for it yet I there a way comunacte with them thanks chad

  27. We are a new establishment in Statesboro,GA and would like to host a Mixer with Please email if this is possible. Interested in hosting party on Wednesday Evenings.

  28. I am writing to express my displeasure with the service. As a professional woman who works full time and has limited time to meet someone in real life, I have repeatedly subscribed to the dating site with the hopes of meeting that special someone. However, the area I live in has been ranked several times as one of the worst dating scenes in the U.S. for professional single women. I cannot move due to my job. I also do not believe in a “geographical cure” by relocating to another area with the expectations of meeting better people to date there. My experiences with the site over the years have been far from positive, yet I try to remain hopeful about meeting someone of worthy character. Being a professional woman in this area is almost like a curse; why I am still single is definitely a mystery to anyone who knows me. I have remained open-minded, adjusted my profile numerous times over the years while maintaining certain standards, and met dozens of men of all backgrounds from the site. The few men that I have actually liked and have had short-lived relationships with turned out, after several months, to be psychologically inept, emotionally dysfunctional, and highly abnormal in many ways.
    I have tried free dating sites such as OkCupid and PlentyofFish, but the men on those sites seem to only be looking for hookups and nothing serious. Also, I have noticed very few professional men on the free sites; it seems more professional men are willing to pay for a dating site, which is why I have tried the most times over any other online dating site. I also tried eHarmony once and found that site too complicated and particularly boring to use, therefore coming back to again. Meeting men in this area in person, at work, at bars and clubs, and out and about is next to impossible, thereby explaining why I continually try the online dating services.
    Men on the site, as well as other online dating sites, tend to misrepresent themselves. They lie, they lie, and then they lie some more. I understand that women do that too, but I have seen firsthand how dozens of men in my area continuously falsify information on their profiles. The misrepresentations make it very hard to connect with and trust anyone. I have dealt with every scenario possible when it comes to meeting someone online from and it always leads to disappointment. I have dozens and dozens of stories of the strange men that show up on dates and their weird behaviors and abnormal sayings. The men I have met are so bizarre that people tell me I should write a book about dating people from; it could be a possible future best-seller. Men that I winked at or emailed, after reading their profiles and thinking they could be a reasonable match, rarely responded to me. The men who often contacted me did not even come close to what I am hoping to meet. Here are just a few examples of what I have encountered over the years:
    1) They show up looking nothing like the person posted in their pictures. I have learned that most men post pictures of themselves from anywhere from 5 to 10 years ago, if not older. If a guy looks about 30-35 in his pictures, he probably looks 45-50 in person.
    2) They lie about their age. Rather than posting their real age on their profile, they subtract anywhere from 5 to 10 years to appeal to younger women. However, in person they admit to lying about their age when they admit how old they really are. And they also look well older than their actual age in person (referring back to #1 also).
    3) They lie about their height. If a man posts that he is 5’11 or taller, rarely are they even at least 5’8 in person. I am 5’4 and wear 3 inch heels on dates and the guys are almost always the same height as me with my heels on, if not even shorter.
    4) They are dysfunctional or mentally incapacitated in some way. There is no way of knowing this by reading someone’s profile. This is realized shortly after meeting someone in person. I never realized how many bipolar, schizophrenic, or psychologically-unstable men exist in this area until I started doing online dating.
    5) They post that they are divorced but rather are usually going thru a divorce at the time of meeting. They do not understand what “currently separated” means. They are also never ready to be dating and are emotionally unavailable or screwed up in other ways; therefore meeting the men in this category has been a huge waste of my time.
    6) They lie about their actual profession. Many lie about their educational level too. Just because someone aspires to be a doctor or lawyer, but has never attended college and has no degree, does not mean they should put that as their current profession. However, many guys I have met have done that, only for me to find out in person that they fibbed about that and much more.
    7) They lie about having kids, wanting kids, number of previous marriages and divorces, liking animals, financial statuses, living arrangements, physical fitness levels, religious beliefs, and anything else that can be posted on their profiles. It was always a huge disappointment to find out that a man I considered interesting and had good online chemistry with turned out to be nothing he claimed to be in person.
    After 5+ years of subscribing by paying member ship fees for, I have realized that paying for any subscription to the site is a waste of my hard-earned money. Based on your guarantee, I should have earned several free subscriptions over the years. Dealing with the many unsuitable and dysfunctional men in the Virginia Beach/ Norfolk/Hampton Roads area of Virginia has been exhausting and emotionally draining. The commercials advertise that has led to the most relationships and marriages of any online dating site; I have yet to meet anyone who met their significant other from this site. I know lots of couples who met from other dating sites but never I have given up all hope of meeting someone normal and emotionally stable from I refuse to waste any more money by subscribing to a site where dating is taken as a joke by many of the people on there. It is a shame that people use the site as a method to dupe those looking for a serious relationship. Again, I am writing this to voice my opinion about the downfalls of online dating, and I am sure many other people feel the exact same way I do.

  29. Want to Thank you I met my fiance 7 years ago on we are getting married this Sat Sept 28th . I am so in love with him and we are such a perfect Match. I recomend it all my single friends ! Two Happy customers :)

  30. The site is horrible. The people on there are not serious about finding a real relationship. It should be called “psychologically-challenged” because most people have severe issues and are dysfunctional. Dont waste your time and money on this site.

  31. Do not post any of your advertising on my computer. I do not need you or want you, so cancel any information you have that keep you posting your site on my computer.

  32. I signed up for a 3 month subscription which was absolutely useless that I was not using it. I was utterly shocked when I received another charge from your site without my authorization. If I wanted to sign up for 6 months I would have, but the site is a complete letdown and I want my money back that you took without my consent

  33. i have try your site and al the women on your site just wont a sugar daddy i don’t have time for that crap i am a 53 year old male on disability so stop send me anymore of that crap

  34. Someone from the area recognized me from Match profile & pics. They actually came to my home. My request is for Match to IMMEDIATELY remove my profile and pics. I have already cancelled 6 weeks ago even though I paid for the 3 month period. The matches are horrific,and I realized I am not ready for this emotionally. I have contacted Match through their Customer Care,but as I read all go your comments I have very little trust and hope Match will honor my request. Anyone have any suggestions, or should I just contact my attorney?

  35. I just signed on for a Stir Event. Charged to my CC. THEN, I am shown a page of about 40 guys and asked if I would like to invite any of them. I IDID NOTHING and suddenly I am getting emails from guys saying that they can or cannot make the event. THIS IS CREEPY. Do you know what some of these guys are like? They know my face, they will seek me out at the event. I don’t want to go now and it took lots of courage to sign up for this event. I just tried to call your number, which of course you do not list on line, I had to hunt it down, to complain but its the holiday.

    BE AWARE OF THIS COMPANY. Very slippery company. I feel so vulnerable now. And I had written to several of these guys telling them nicely I was not interested and then they receive an invite????? How confusing for them and bad for me.

    This is just awful. I will be calling first thing in the morning. Dating is stressful enough without this kind of trickery happening. And you are a dating service????

  36. wow!!!!!!!!! looks like Match has a LOT of disgruntiled customers. I will join the ranks.I have mistakingly subscribed twice .there WONT be a 3rd. its totally confusing. half the time the IM an Connection part of the site NEVER work .you cant ever get someone on the line for customer service .when you do they are rude and NOT helpful.Its really ashame that they are still in business and takin people that work hard for there $$ for a ride. and it is a joke that they claim to be the #1 site for Marriages .it is so NOT true .NEVER met 1 person that has EVER had that privalage from this site. I think in the 2 times I have been on here I have talked to maybe two -three half way decent men. but it never goes the way it seems on line .maybe we are all just fooling ourselves. maybe there are No matches on line.

  37. I don’t understand why so many people are having problems with them site. Why is it so difficult to contact help on the site so that an issue can be handled right there instead of having to write to the company. Tomorrow I am calling customer service and I hope this error can be corrected. It seems many people are very dissatisfied with the way you web site operates. I am not going to wait for someone to contact me, I am calling your customer service tomorrow.

  38. This is not really a comment, but a concern and need help with it my Few days ago, I sent an E-mail to a man I saw in the list and like it. During the past few days we have exchange E-mails and couple of phone calls. What is making me uncomfortable and probably the better word is suspicious, is the voice and the way he talks. His voice does not sound as a mature man in his 55. He sounds like a 16 years old boy from Philippine. Today, I asked him if he remembered how I started my first E-mail to him, it was very exciting and to sexy, and he was unable to do so. I was really surprised. I am afraid that I am dealing with an identity theft or other fishy illegal issues. I really appreciate if someone from contact me immediately regarding this matter. I will also explain it to them the other reason for my suspicion. Sincerely, Mitra Khorvash

  39. What kind of site is this ? and now you open another site called talk about scams of people this site is a scam. If I was the CEO I would out in the backyard and commit suicide. These sites are like a slot machine in Las Vegas. Take your money and run don’t let the door hit your behind when you leave. All members are fake and bogus. To the CEO remember KARMA is bad and it will come back for your wrong maybe not now but it will. Be happy with your millions and your mansions you cant take it with you. In the end You and your employees will be held accountable because you do knowingly that You could do something about it.

  40. i just had an account only yesterday after approve of my photo i wink some member , only this night i notice that my profile have been deleted..please kindly refund my funds.

  41. I used your service for a while and stopped after a while. Now I hit the wrong button on my computer and am now receiving your emails. Please take me off your list. Thank you.

    Bill Murrell

  42. I want to cancel service and I am unable to contact because I lost my password and I have not received a new password from you in a new email. I want to call and cancel my service immediately

  43. I was going to join your program until I read the comments. Good lord, you dont have one happy person. Thats funny. Thanks for publishing all the comments, it sure helped me decide NOT to join. LMFAO.

  44. I, too, cancelled my subscription but was charged another $60+ for another 3 months. When I contacted Match, I was told by an automated system that because I had emailed during this period of time, it was impossible to cancel. I decided to not start a fuss, although I was upset about the situation but then, on my daily Match, I received a photo of a WOMAN! How in the hell does that happen? I have completed my questionnaire, my preferences and what I am in search of and apparently, based on the “Matches” it is automated and doesn’t truly “match” anything. I am, at this point, requesting a full refund for the automatically renewed amount as the site is bogus. I have copies of the persons you have sent me as my “Matches” including the woman, and I am prepared to do what it takes to be refunded. It’s the principle of the matter, not the money!

  45. I very specifically said in my profile I am not interested in men who are not politically liberal. But 100% of the men you match me to are conservative or middle of the road. I don’t know how else o say this. I am only interested in liberal men! If you don’t knock it off, I want a refund!!!! This is a total waste of time and money!!!!!!!

  46. Match sent me an email “Congratulating” me on my 3-month renewal and informed me that $71.97 would be charged to my credit card. This was an unauthorized charge since I have NOT renewed. Not only was it NOT authorized by me but Match changed my acct. status to “Active”. Before my last subscription expired a number of months ago, I went in and cancelled the auto-renewal. It is also difficult finding a phone number. I filed a fraudulent charge claim with the Better Business Bureau in Dallas TX where Match has headquarters. The CEO Sam Yagan works for a company in New York but the BBB claim I filed there was kicked back to Dallas, TX. I’ve also filed a fraudulent claim with my bank which in turn has notified the credit card company. The responsibility belongs to Match since they are the ones who have illegally imposed this charge. I’ve at least been acknowledged by both the bank and by the BBB but interestingly enough…NOT by Match.

    • I can understand your situation with I believe the Federal Trade Commission should come down hard on these people. They can not be trusted under any circumstances. Bill

  47. There is NO contact form, I have tried several links to a contact/help form but it does not exist, just takes me to the faq section. Seems as though there is no way to contact them, very suspicious.

  48. Don’t use they are horrible I didn’t want to go on with my account and they just auto charge my card.
    And I can’t find a email address to contract them.

  49. I set up an account on the mobile site but when I try to log in on my computer my log in isn’t recognised. Also whenever I click a “contact us” link it takes me straight back to the log in page.

    This doesn’t give me much confidence in using your site.

    Also their doesn’t seem to be any way of closing it on the mobile site.

    Thank goodness I haven’t paid you any money yet.

  50. I don’t understand for customer service.
    I did not know about my ending period.
    I’m just waiting an email and notice for my time out, but did not send me anything. However, they took money automatically. I called them after 6days over my ending days, but they cannot refund it.
    I did not know why and when they are charge me?
    They should send me notice about that.
    Their answer is look at web-site. is really ridiculous customer service ever.

  51. Someone signed my email account up with this sight remove it now. I VERY MARRIED AND HAVE BEEN FOR.OVER 15 YEARS. EMAIL ACCOUNT NO LONGER EXIST. It is not me who signed up.

  52. I stopped my membership over a month ago,now I see is continuing to take money from my account. I will be filing a claim against match if my monies are not refunded.

  53. Please discontinue my profile-take it off the website as I am unhappy with the results. I have dated a couple of guys and too much drama! Yes! guys!? too much drama!I e-mail others and barely any responses-when I’m interested they’re not and when they are interested I’m not.It’s not working and I really, really want my profile removed all together-thank you so much-the guys are just too weird for me!!

  54. Hello please stop sending me your site to me cuz I tried to unsubscribe this site and I just check out that all please stop it fuck off u stupid thanks

  55. been trying to stop your site from sending anymore e mails to my Yahoo mail.. I’ve spent hours trying to get it off my damn mailing list but to no avail.. I’ve done everything twice and more and it doesn’t work !!!!! right in a damn circle.. endless !! PLEASE STOP MAILING ME !!!!!

  56. When my 6 month “unwanted” subscription, which was on “no automatic renewal status, expired, I got a “sorry to see you leave” e-mail from them. Two days later my account had been charged for another full 6 month subscription !!!! I had to google their contact number. . called them, and they said call between 8 and 5 Central time . . .it did not say M-F.
    Buyer BEWARE! Stay away from this site unless you want an unpleasant consumer experience!!!!

  57. do not deal with they will open an account and charge you without your authority. try to get hold of them to cancel phony subscription…..good luck

  58. I have been a Match customer for a few years. My last subscription was for 6 months and I am eligible to receive 6 months free. Of course they will not honor their commitment. I have emailed daily for many days and of course they do not get back to me- if I can get them to get my site running fine but in any event – I QUIT…no more Match…One does not know what shenanigans they have done to my profile!!!

  59. I met my husband on Match,com in January, 1999. We were married on 16 July 1999. We will be celebrating our 15th wedding anniversary 16 July 2014. I am so happy that we found each other back then. I had 2 children @ the time. My son, who was 11 @ the time, told me “mom, he’s a keeper!” I must say I agree with him.
    Thank you so much for your site!
    Caroline A. Cook

  60. I called customer service and cancelled my membership and it was supposed to end 3/4/14 but was charged $60.00 on 3/7/14 on my credit card Please reimburse my credit card I have the girl’s girl’s name and date I called Would appreciate my credit card be reimbursed If not I will send a copy toAr Attorney General. I don’t appreciate what you did

  61. I find most women with there asses in the clouds,,and of course all about them,,If they have such a good life, why on I know don’t you??? I find non careing and there lies ,offenceive!! yes most men try to use women,,Dont they have brains?? They have know idea how to treat a good man, They should stick to batties!!! Thanks hot shot women!! Enjoy, P.S. I can live without you!!!!!!!

  62. I would like to join this site again but can not log on. I continue to get a message that says my email address is already in use.
    Please tell me how to order a subscription.


    Charlotte Huffhines

  63. I am now in a serious relationship and want to take my profile and picture off

    Please send me an email telling me you got this message. Also, what was my time frame before I would have been expired?

    I look forward to your respsonse.

    Thank you, Dottie

  64. Is there any way you can make the print a little bigger. I don’t know how anybody can read this. I have a magnifine glass and I still cant read it. I cant believe you haven’t gotten complaints about this problem before. I cant read peoples profile

  65. Hello please cancel this unauthorized contract here is my reference account # 162253309. I am not interested and I do not authorize any fees that may apply. Please cancel.

    Thank you,
    Imelda B.

  66. Please stop sending emails.I did not knowingly sign up for a free trial membership so cancel it if my name is signed in for this.I wanted to find a friend to go to yard sales with,not date.Now I get all theses “matches.’Thank You.

  67. Hello Match!!
    First I want to say I was very skeptical about online dating but I gave it a try. I met my fiancee through! We met in 2011 dated for 3yrs and getting married May 28,2014.
    Thank you for making this process a success I truly recommend it


  68. I’ve been trying to cancel my subscription, but to no avail. I’ve tried all the suggestions for obtaining my password in both Google and How do I cancel this? today is my last day to cancel.

  69. I never authorized my next 3 months with after 3 month subscription ran out. They took the money out of my account without my consent and had me on auto renewal! NO visual Contact Us link ANYWHERE on the site to resolve the matter!

  70. Why do you say I get 72 hours free ie. im, reading emails etc. and when I click on any messages it says I have to subscribe? This is a SCAM…Perhaps you should say you can have free service IF and only IF you pay for the subscription first.

  71. I have paid for one year and I have had no service. You have me as KDC451539 and want money! I have paid for KDC0614 fix this !!!!!!

  72. I want to cancel this. And don’t you dare credit my account again.I signed up for one month and you couldn’t even get that right. S o cancel my subscription NOW.

  73. has been a major disappointment for me. I’ve emailed around 100 different girls on match in the past 5 months and I have seriously gotten under 10 replies. I’ve had friends and family help me with my profile and still no success. This is anything but the social environment I was expecting. It will surely test your self confidence. I would NEVER recommend this site to anyone I like.

  74. Although I was not a member you continued to send me advertising
    and updates on my closed account, I was checking out one of the these updates and I guess I hit the wrong button and I received an email congratulating me on my 3 month subscription, I would of used my legal option to cancel out within 24 hours but was unable to find a way to contact you until now!

  75. I have confirmation number , and you blocked my account. Why ? I want to make cancalation, and I can not to do. Why ? I wantu contact with Castomer Service.

  76. Please discontinue my service.
    I have lost my job and I do not have finances to continue this service.

    thank you

    Daniel R. Sundin

  77. your match com sucks I was to get 72 hours free but they had card billed for 143.91 in minutes I canceled within the 72 hours I still don’t have my money back

  78. Thanks to match three months ago I started dating my now fiancé and future husband , we just got engaged yesterday in Miami Beach Florida yesterday. I can truly say he is the absolute love of my life and if it wasn’t for match I never would’ve met this amazing man. Getting engaged yesterday he had a photographer personally come and photograph the whole engagement and had everything planned out as he was proposing on the beach with wine and I truly can say cannot of been more perfect. People say about us all the time how we are definitely a one-of-a-kind couple they call us the superstar couple and say we should be models in reality we just want to be role models to people who gave up on love or are giving up on love and show it if you take a chance you may just find the love of your dreams! We just want to do anything we can to share our love because the love that we have is definitely an infectious kind of love that it truly spreads and touches so many different people! We definitely would love to share our story with anyone who also things they have a chance of finding love I will be 100% more than happy to share my whole story with you if you were interested in having a successful couples story so please contact me if this is interesting to you guys! Thank you so much again for showing me and helping me find the absolute love of my life and now my fiancé and future husband

  79. Hi I don’t understand I was billed 76 dollars ..It was suppose to be monthly payments….2nd You want to charge me more to see anything chat email ect….I need to chane my plan this is is ridiculous I cant see anything until I subscribe more >who knows you might charge me triple like you already did..I want the plan that’s 19.99 3 months every thing ..please get back to me .as I said im not subscribing till this is straightened out ..Thanks for ruening my night <<I cant even see whos e mailing me or trying to chat ..I pd enough ya think?

  80. Hi I don’t understand I was billed 76 dollars ..It was suppose to be monthly payments….2nd You want to charge me more to see anything chat email ect….I need to chane my plan this is is ridiculous I cant see anything until I subscribe more >who knows you might charge me triple like you already did..I want the plan that’s 19.99 3 months every thing ..please get back to me .as I said im not subscribing till this is straightened out .


  82. i have sent an email about use of my credit card for transactions starting on 14th may 2014 without my concent, i have not received any reply

  83. Each night I get emails showing someone likex my profile I am ANNATEKA online yet thats not my picture nor my personal info..I went in a changed it and again they put a different face with mynprofile can I just remove my profile from yr site plz res

  84. on the 14th may 2014 you used my credit card details to put me onto cost $45.26 then used card again 28th may 2014 to join me to cost$66.88 on the 28th may 2014 purchases from penomet $364.55 on 29th may purchases from red*envelope$78.15on the 18th june $11.03 on 18th june steamgames $55.21 on 18th june again $110.42 18th june again $110.42 on 19th june $110.37 again june 19th $110.37 i have not been member for 18months so how can you use credit cards refund as soon as possible bank statements to prove you used my card, bank will take further action if no responce in 7 days

  85. Keep receiving emails from different people regarding Facebook and I don’t have an account with your company please stop with the emails

  86. what could be the problem why i can’t gain access into my profile, each time i try signing in it keep saying unable to sign in please contact customer care. hoping to read back from you. thanks

  87. My experience with Match is similar to other reviews I’ve read and makes me believe the company has a deliberate policy of deception. First I intended to sign up for a one-month membership but was charged instead for a recurring membership. When I called about this, my money was refunded and I accepted their offer to complete my one-month membership at a reduced price. This was a lie and turned out to be another recurring membership, which I only noticed after I got my bank statement. They refused to refund the money for the second month, since they had already given me the “courtesy” of the first refund. They didn’t listen to my explanation that both of my requests were to fix errors or deliberable thievery on THEIR part and I was treated very rudely by both the customer service agent and the supervisor. My next step is to follow the example given by another reviewer and file a claim for a fraudulent charge through my bank. Another annoying thing is that I can’t get them to stop sending me e-mails, when I definately want to never see anything from them again.

  88. I have made a big mistake. While I was reading information and the terms about payment plans on the website. It automatically processed my card without me hitting any keys. I would really like to have a refund please because i didn’t commit to the payment. Please consider my situation and try to refund my money please im completely sorry about this incident and would greatly appreciate my transaction reversed. Please understand that i was a computer error not a human error.

  89. The support customer service is a waste of and effort. Calling will raise your blood pressure. If you email you get a pre-prepared response which DOES NOT answer your question.
    I left a phone number but how can they call you back if its an automated email response no one is really reading the email.
    I mailed a letter today to corporate
    This is a scam/joke dating website.
    Suck you in when you are low and screw you over.

  90. This will serve as formal notification that you are to cancel my membership, that you are not authorized to make further charges to the credit card used to open my account, and that if this is not accomplished and another unsolicited charge shows-up on my bill a formal complaint will be lodged with the attorney general’s office.

    I strongly suggest you take this seriously.

  91. I’ve been getting messages from men 53 and under. I don’t want anyone under 74 which is in my profile. I’ll be 79 next month. PLEASE don’t send me anyone younger than 75 or older than 84. I am not going to change that. I’d probably get more messages, but they would not be the age I’m interested in.I joined thinking I would find somebody that I wanted and age is a very important thing to me.

  92. Please discontinue may acct. , I signed up for 1 month for something like 37 dollars . Got lock out of my acct with in a week of using it . But I am almost positive I only signed up for 1 month. At least discontinue my acct. a refund of this month would be nice . So please email me back & let me know what you can do? Thank You

  93. Just watched a commercial for Match on TV. No one has a story like us. My husband, that I met on Match, had never been married before me, he was 55 when we met. I was widowed at 52, hadn’t been on a date in thirty years, he was my first date. My son, who moved home when his dad died and was in law school, announced he would research my best dating opportunities, it was Match. We fell in love and are happily married. It will be three years in October. We thank you.

  94. You are trying your damndest to get me to sign up with your company, I AM NOT INTERESTED!!!!!!
    STOP, STOP STOP sending me ANYTHING from YOU!
    If this harassment does not cease, I will report you to the BBB…that is not a threat, that is a PROMISE!!!
    LEAVE ME ALONE!!!!!!!!!!

  95. Iam sorry. I did not want to sing up for a new susscription. I must of hit the wrong button by mistake. Take me off your email list completely. And credit my 68.00. Thank you

  96. The only word that comes to mind is SCAM. Now please delete me from your email listing. As it is obviously impossible to UNSUBSCRIBE on your web page.

  97. Don’t trust this web, they will take your money like they did with mine. It’s not worth it. All the want is your money, money.

  98. Oh nothing new to all of you. First take me off Our time-now. It would help if you all had a legitimate phone number, not the swarmy numbers that are available. I have attempted to change my location but the men showing up are not the new location but the old. I could go on and on and on.

  99. I’m so upset with this site , keeps charing my account and I can’t log on to my account , the guys they match you up are stockers and asking for you number and bikini shots !! Not what I’m looking for , oh Nd I’m trying to call customer service and I’ve emailed and no answer !! DONT sign Up!! It’s a huge scam and lots of perverts !!!!

  100. Sept. 9th 2014,
    I am very disappointed that I have met about 15 fake profiles in 2 1/3 months on your site. Men who only have one picture or no picture. I never answer the ones with no picture. and they say they are suddenly going off your site, or their subscription is up and will only contact you another way. Then after a few emails or a phone call, you discover they are not at all who they say they are. They are using your site to try to take advantage of women.
    Also I have been contacted by men who don’t match me at all from out of state. I asked for 50miles away only. I can not trust anyone from out of state. Even with some emails and then a phone call they may not be who they say they are. Do you check their ID with bank or visa records. Also I see you are connected with Our.time and and you want pay for all the services. My picture and profile must be up on your other sites or you are selling my profile to them without my consent.
    I am very disappointed in your service so far, the matches do not seem to be real on any level at all so far. Chris

  101. based on messages from others, I believe my handle has been hacked, saw messages to women from a person who called himself Richard and it said that I had another link which people could go to see more pix, which I did not generate, help, thanks

  102. This site is a real joke. I subscribed for 6 months and was to receive 6 months guarantee, but did not receive it. Instead Match knocked me of their program without contacting me. A really poor site to meet friends.

  103. I have been member for just about two month. I live in the woods of New Hampshire. maybe the women up here are (What ever) but I just want to say that I would like to cancel my membership because in two month I had no request for anything not even friendship so please be professional and give me my money this Match. com maybe is good for New York or any civil place not in New Hampshire hope you guys understand please give me the rest of the money and cancel me from this Thank You Rudy Gelsi.

  104. I’ve asked several times to be taken off your e-mail list not looking for anyone but you still send me your e-mail’s this is the last time i’m going to ask you to remove me if you don’t I’ll have to contact my lawyer!!

  105. I have a few comments and questions. How many of you encountered technical difficulties when trying to unsubscribe online? How many of you have encountered automaton idiots repeating the same garbage about why you agreed to the terms of the contract by signing up in the first place. How many of you accept that these criminals claim they did nothing wrong because you signed up? Has anyone gotten any success getting more than one payment returned to them by these thieving bastards? Please post so that I can take the necessary measures to expose these low life thieves and prevent them from stealing from people.
    I want the names of news agencies willing to help the consumer. They need to be exposed for the cockroaches they are!

  106. Please take my photos down and end my site as I requested months ago. Then stop sending me emails. Your site is a rip-off and full of pervs. i can’t believe I actually paid you people. There is no way to reach you from the site. You do not have my permission to keep using my photos and information. That was revoked months ago. Please take that info down. A lot of the men on this site are criminals with extensive records and felony convictions. To say you lie is an understatement.

  107. My account has been hacked into. When i press customer service it takes me to a bogus page. Please acknowledge this email.

  108. my on-line identity was 28_elite. I WANT TO CANCEL MY MEMBERSHIP, IMMEDIATELY, today, l0-27-14. Thanks, I found my Match. Was on it several times, took a break and returned.

    BUT, you make it NEARLY IMPOSSIBLE to CANCEL…and then have the gawl to assign the cancellation to ‘other’ identities who had nothing to do with my account. BE CERTAIN THE AUTOMATIC RENEWAL FEATURE DOES NOT CATCH ME IN THAT NET, AGAIN. THANKS,B. CHRISTIE

  109. another thing: Although you explain in your long disclaimer, when originally signing up for membership, that you have ‘affiliates,’ they NEVER, EVER STOP TRYING TO INVADE MY SPACE AND GET ME TO SIGN ON. EXAMPLES: POF, E HARMONY, ETC.


  110. another thing: Although you explain in your long disclaimer, when originally signing up for membership, that you have ‘affiliates,’ they NEVER, EVER STOP TRYING TO INVADE MY SPACE AND GET ME TO SIGN ON. EXAMPLES: POF, E HARMONY, ETC.


  111. I can’t believe the number of “scammers” you have on your website! Thank god I’m smart enough to figure them out pretty quick. What a waste of time and money. I will definitely not renew membership!

  112. Your customer service is very poor. You make it very difficult to cancel your subscription. How do you people sleep at night when you are scamming so many people? Shame on you Match. I don’t think Christian employees would do this to your customers. I guess that pretty much sums up what kind of company you run.

  113. I just want to thank for my wonderful boyfriend. It has been the best 2years. We meet September 25th 2012. I was stating to thin I would never meet anyone when I got a wing from him. We stated talking and txt for 2weeks then finally meet each other. He is the love of my life! Thank you so much for helping us come together!

  114. i am writing to tell you to stop sending me mails of any kind…remove me from from your data base and stop sending mails…i have unsubscribe yet you keep sending very unhappy,please stop

  115. I join about a few months back and was asked to go out for a drink.
    Venture 96 seem very nice but too fast to want to hit the bedroom.
    told him it was only a second date and he was upset and said well we will see??? He didn’t want to see me any longer. Is there any normal men anymore ? Do they think all women are loose? Right after that, match. com try to take a large sum from my bank account without notification! I did referral and I also run a supporting achievement group on different items with guest speakers. I am on you tube under Putnam Way. I am willing to try again but with permission to only do month to month. I should be allowed to make my own decisions on the month to month!
    It gave a bad taste with the first date and I never went on again. I had others to say they found someone. I will try again but only month to month. I can only say that Match. com is the only one that will take a check. I do like that because you have more control over the checking account.,eharmony and others online dating, only wants to control your credit card. be careful on these websites.

  116. On 11/15/14 I cancelled my subscription that was due to expire 11/26/14. I received an email asking for the reason why & giving me options. I responded that I met someone. They sent a “Sorry to See You Go” email & congratulated me on meeting someone. Today when I rec’d. my credit card bill it showed I was charged another 3-month subscription by a day after my previous subscription expired. In researching it my account showed it was deactivated so someone just decided they could charge my credit card whenever they wanted to. When I try emailing Match I get a response saying I can cancel anytime before the unauthorized but renewed subscription expires. After reading the numerous posts to it appears this is one of many scams they are pulling. I have contested these charges on my credit card bill & will not be paying them. If it takes cancelling my credit card, that’s what I’ll do. I cannot believe these unscrupulous practices. I had no problem cancelling the previous dating service I used. clean up your act.

  117. I purchased a six month subscription in Nov. 2013. the promotional was ‘no match, six more months. I did not receive the promotional. the men are fictional. I saw one person in a photo who lived in three places. how could that be? I want the six month like I was promised or a REFUND.

    M. Mills

  118. I did not renew my subscription to but I was billed. I was very clear I was finished with my subscription. I am trying to get a refund on my visa because I was billed for $60.

  119. I was charged another 3 months of subscription because they did not shut down my account and one email response was generated. This is a complete scam!!! Warning if you do subscribe be very careful you completely shut down your account or you will be charged for 3 more months with NO REFUND> They automatically renew your account.

  120. Cancelled membership
    I cancelled my membership at the end of December 2014 renewed my membership for three months – to April 2015.

    How is this possible – when you sent me a letter confirming the cancellation – this whole TRUST FACTOR WITH ONLINE CHARGES – is very IRRITATING!

  121. Ugly or homely women or flat out hookers predominate the site. They are looking for a handout or misrepresent themselves. If you respond to any of the profiles and does not like it they will block you and take you off the service and keep your money. Basically, it’s all a waste of time – entertainment value only at best!

  122. You have a pathetic business, you give such false hopes to people with your TV commercials, then you entice them in for the small price of 198.00 dollars, you should be ashamed.

  123. Dear Match .com. I just learned my profile is still up on your site. Please delete my profile, erase all data contained in my profile and make sure I am not a subscribing member. I am in a relationship and do not want to be on your site. Please confirm you have deleted my profile in it’s entirety and confirm I am not a active subscribing member. thank you very much. Lee Ramsdell

  124. you took a 131.00 off my card I suppose to been paying 19.00 I feel like I were con. please but my money back for it e an problem



  127. I had a 6mo. subscription. No dates or hook up. You promised to roll over for free if no success. I can’t find a way to contact you or email you. Why is that? I want another 6mo. free. Right away you wanted more money. No way. Honor your agreement.

  128. Take me off your damned mailing list!!! I never joined up. I keep hitting unsubscribe and you keep emailing me. Get over it, I don’t want your business.

    • The best way to do this is to get a credit card and only put a very small amount on this card to only cover the time frame amount that you want. If someone tries to charge you more. then there won’t be enough money to pay so there shouldn’t be any charge.
      There are credit cards out there that will charge a one time fee only of $5.00 and you can put a small amount on it which would be good for sites like this. Check with Walmart.
      I am in no way connected with Walmart. I am on a dating site just like you.
      Hope this helps.

    • I found that if I use one credit card for smaller purchases and one for larger purchases that it works very well.
      Hope this helps.

  129. A lady from my bank suggested that I should use one credit card for smaller purchases and another for major purchases. This works very well and there are no misunderstandings.
    I hope this helps

  130. I have found that if I have two credit cards and use one for smaller purchases and one for larger purchases that it works very well. This way there are no misunderstandings.
    Hope this helps.

  131. I noticed a comment on my site, by you, stating that I don’t seem interested in men close by. That is not true. If you read the beginning of many, many males that you send me, you’ll see that men in my age bracket want women from 50-75 years.

    Why would I answer an email that excludes me right from the start?

    Please read the ages before you send me more emails. Thank you

  132. I will Never, Ever go back to or recommend it to anyone! My past experience was horrible?/!
    Almost every woman/lady was Never where her location stated she was and they wanted Money and to share naked pictures of themselves in order to entice you into doing so!!

  133. I never did pay anything to match but I am still receiving winks from guys. This was at least 4 years ago. I am getting a little ticked. I do not want them popping up on my e-mail anymore. I am getting some freaky shit from people. PLEASE PLEASE take me off completely. I am DONE with you guys(Match). I should not have to stay on the line this long to get them to take it off my computer.

  134. DON’T use this dating site ( I have been scammed by two different men in a year. The first one I lost $700 and by the second time I got wise. I shouldn’t have to have gone through this. I will never use their site again and I will warn others of it. I notice that people who have been scammed on the Dr. Phil show are often members of

  135. I have not used Match. com for approximately 2 -3 years ago, I paid for 6 month membership, cancelled and deleted my profile; unfortunately, I was trying to pay some personal bills on line & have noticed that has taken 2 installments totaling $265.20 from my bank account. I have never been on this site since I left!!!!! Apparently, they had kept all my information; funny thing is, I never used my bank routing # or account just my debit card. I am definitely pissed off!!!!!! Don’t use

  136. I canceled my subscription within a month of subscribing. Yesterday 3/15 was the last day and today I see that I am billed again for six months!!!!!!!!!! I am so irritated….PLEASE CANCEL MY SUBSCRIPTION AND REFUND MY SIX MONTH SUBSCRIPTION.

  137. Just created a profile on match. Have had a bunch of girls email me, but cannot see who they are.

    Match will not show me who is viewing me, so I will never buy a subscription.

    Tried to contact match, there is no way to do it as far as I can find.

    Thank God I didn’t pay for this! I can’t delete my profile, I feel sorry for the girls who think I’m dissing them.

    This could be a good site if the management didn’t have their heads up their butts.

    Bottom line: Don’t waste your time.

  138. i dont want his site no more an im going 2 cancell it in the bank 2moro,,so dont try take n money 4m my account or i will report this site

  139. Hello,

    I signed up in error to Once I got charged $74.96, I quickly emailed. No response. I know I didnt select any service for $74.96.
    Who can I call prior to calling the BBB?

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