Contacting Match.com Customer Service Center
Need a date? Match.com promises to find you the perfect match and all you have to do is pay for the information. Companies like Match.com pull in people with an emotional need to find their soul mate and then they ask them to pay for the match-making service. The service prices range from $25 to $40 a month, on average, but the real kicker is when the payments are set-up on a recurring basis and the users gets charged for services they are no longer using.
We started our search for Match.com contact information on the Customer Service and Contact Us pages, but there is no openly available information aside from a contact form.
Phone Contact Numbers
After searching around for a bit we were able to find a contact phone number.
- Customer Service: 1-800-926-2824
8300 Douglas Ave.
Dallas, TX 75225
Whether you need love or you need to change your payment method, you can access the official website for Match.com on http://www.match.com. The website immediately asks you to identify yourself to instant photo matches, but you can click the Member Sign In link at the top of the page to sign in to your account without entering this information.
Customer Service Email
The email form for Match.com customer service is the only openly available means of contacting the company. You can access the Contact Us form at http://www.match.com/help/contactus.aspx?ct=1. You’ll need to fill out some general information, but the form does not ask for personal information.
The customer service center for Match.com is answered by an automated system with a lot of feedback and background noise. There are various customer service options to choose from, including contacting the billing department about a refund for a charge you did not authorize. The automated system explains that Match.com automatically charges your payment method so you don’t miss any matches. This information is explained when you sign up for service. The agent we spoke with, Stephanie, told us that emails are not sent out to customers before the payment method is charged on the recurring plan, but anyone wishing to cancel recurring payments can do so from their online account.