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Contact Match.com Customer Service

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Contacting Match.com Customer Service Center

Need a date? Match.com promises to find you the perfect match and all you have to do is pay for the information. Companies like Match.com pull in people with an emotional need to find their soul mate and then they ask them to pay for the match-making service. The service prices range from $25 to $40 a month, on average, but the real kicker is when the payments are set-up on a recurring basis and the users gets charged for services they are no longer using.

Contact Info:

We started our search for Match.com contact information on the Customer Service and Contact Us pages, but there is no openly available information aside from a contact form.

Phone Contact Numbers

After searching around for a bit we were able to find a contact phone number.

  • Customer Service: 1-800-926-2824

Mailing Address

If you ever need a mailing address for the corporate office for any company, look in the Privacy Policy or Terms and Conditions. This is where we found the address for Match.com.

Match.com LLC
8300 Douglas Ave.
Dallas, TX 75225

Official Website

Whether you need love or you need to change your payment method, you can access the official website for Match.com on http://www.match.com. The website immediately asks you to identify yourself to instant photo matches, but you can click the Member Sign In link at the top of the page to sign in to your account without entering this information.

Customer Service Email

The email form for Match.com customer service is the only openly available means of contacting the company. You can access the Contact Us form at http://www.match.com/help/contactus.aspx?ct=1. You’ll need to fill out some general information, but the form does not ask for personal information.

Our Experience

The customer service center for Match.com is answered by an automated system with a lot of feedback and background noise. There are various customer service options to choose from, including contacting the billing department about a refund for a charge you did not authorize. The automated system explains that Match.com automatically charges your payment method so you don’t miss any matches. This information is explained when you sign up for service. The agent we spoke with, Stephanie, told us that emails are not sent out to customers before the payment method is charged on the recurring plan, but anyone wishing to cancel recurring payments can do so from their online account.

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Rate your customer service experience:
Rating: 1.9/5 (24 votes cast)
Contact Match.com Customer Service, 1.9 out of 5 based on 24 ratings
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59 Comments on “Contact Match.com Customer Service
  1. on or about the last week in aug. ’12 I canceled my sub-
    scription to match.com NOW my bank statement shows you have charged my account $68.97 what is going on???
    Please RECANCLE and return the monies to my bank account.
    Thank You,
    CHUCK

  2. I was considering re-subscribing however, after realizing the deception that goes with commitment I will not be associated with you unless you correct this. Your company advertises a price for 1 month, 3 months, 6 months, etc. but when you go to commit if not quick witted you won’t realize you’re paying for the entire service in advance and NOT the advertised monthly cost. Doubtful a company like yourself cares but this is one customer you won’t have until you are forthcoming & HONEST with you potential subscribers! Quit your deceptive practices & try legitimate business, maybe if you did so ther wouldn’t be so many competitors because ther wouldn’t be room for them.

  3. I only want to sign up for a month to email a couple people-u wont let me use my gift card (I do not have a credit card or ever will) so unless I can use my gift card I will not use your site

  4. I cannot logon on to my account. my username is Maggie9847. Somehow my password and email afddress wont come uop at all.

    Thanks,

    Loree Recker

  5. I am a new customer of match being on it for 3 weeks, I have had 502 views and only 4 emails,I have asked my family to look at my pictures and profile to see if I have come across wrongly and they have approved of my profile. I cannot find any other way of contacting Match to seek advice. I am frustrated as I have paid for a 3 month subscription costing me over £50. Grr.

  6. Where has the customer care section gone on match.com?
    I can’t email them… it just leaves the bog standard FAQ section that doesn’t cover what i want to ask.

    Like why am I getting emails from their sister site Matchaffinity when I have never joined them? Are they using my pictures without permission?

  7. Last week I got a message from match.com saying “You are someone’s favorite. Someone … saved you as a favorite.” After clicking the provided link in the email I could only see the message “Nobody chose you as a favorite yet.”
    I am not sure if match.com is trying to be annoying, but it is just frustrating to get messages like this without anyone actually adding you.

    I also sent a message to match.com support … I am still waiting on an answer. I will never again believe a misleading/ false messages like this one.

  8. Well, I tried 4 times to send this on your site that asks questions, but it would not go through! The same thing happens when I get “matches”….I try to pull them up, and they are no longer on there! Your website is a mess, still!! The only messages I get from ypu all is either ads or “matches”. I NEVER GET A NOTICE THAT I HAVE EMAILS OR GUYS WHO ARE TRYING TO CONTACT ME. I WILOL NOT BE RENEWING MY MEMBERSHIP WHEN IT EXPIRES IN JULY! You all need some MAJOR technical help!!

  9. I canceled my subscription weeks ago and yet you took money from my account! I strongly suggest yoy send me a check for refund. If you do not I will file a suit.

  10. I’m unable to get my account cancelled.
    I don’t like the way you do business. No place on your sit
    Close my account at the end of this billing cycle.
    You guys just keep billing my credit card.
    STOP billing me!
    I Will be filing a complaint with the BBB and anyone else whill liste.

  11. I need help on here! The matches I am getting are horrific! I am paying good money and am not happy! Please send better matches or Im dropping!
    Also many duplicated matches I decline and you resend them! Please help!
    Clare

  12. VERY UNHAPPY with match.com I will be canceling my subscription. You send matches that are not even close to what I’m looking for. Horrible horrible dating site. Not even worth what you charge.
    Sincerely,
    Disappointed Customer

  13. Three Months ago I cancelled the account two to three different times via email. Before that I cancelled my account then you charged me for three more months. I then asked you to return my funds to my bank account none of this was done. as of the 16th of April you have taken out another three months see if in fact you do not return this fee to my bank account I will then produce all of my emails to you too my lawyer. honestly I do not know who runs your billing but you guys need to see about getting someone else to work that area I will be calling you on Monday if it is not done I’ll be calling you everyday until it’s done

  14. This is a continuation of my last comment. when I originally hired you it was in 2012. I signed up for three months. that was in September. in October my account was then shut down for fraudulent charges from someone not associated with match.com. somehow match.com got my account number not just my card number for my account number went into my account and took out in
    January 3 more mo nths from my account after I .h ad cancelled it. And now on April 16th my account was charged for an extra three more months. I need this refund immediately.

  15. I have cancelled my account the auto renewal is a con this is the worst dating website ever! I have been automatically charged twice without my consent £77.90. I have asked the bank to stop Match.com taking money from my account. I want a refund on the two payments. Match.com is so bad they are refusing to refund the 5 months that I have cancelled . Bad website bad attitude to customer service. Disgusted!!!!!

  16. You bastard pull the usb outta your nerdy ass and provide a fucking service. I will pray every day for the rest of my life someone finds who made this site and beats the holy shit out of them! I want my money you fucking crooks!

  17. I would only recommend this site to liberal open minded people with little specific criteria.
    They send too many e mails and it is a waste of time to read each one. Too many e mails from
    men in different parts of the country as well as underage specified. It is not possible to cancel
    the profile or discontinue the service. A very unpleasant experience with this site.

  18. I just found that match.com has been charging me the monthly fee since oct of 2012. I have not been on the site, they will only refund me for 2 mos. I am sick. I am on the phone with the bank and i will be taking them to court. i am a senior on a fixed income and have custody of my grand daughter. no time for dating and no extra money. please help if you have any other ideas.
    thanks

  19. Please be advised of the following: I am an attorney in the state of PA. My spouse is a Police Detective. I have asked you numerous times to cease and desist placing your ads on my computer. I am a married woman. Future advertisements from you will result in legal action against you. Believe me, I have taken on bigger corporations than yours and won. You do not even permit people to unsubscribe. One more advertisement and you will be served. Hope you get the message.

  20. I am receiving emails saying someone has winked at me but when I look there is no record of these persons. I think you are sending me false information because my subscription is coming to an end. It has taken me ages to find a way to email you my complaint. When my subscription ends please remove all my details from your site.

  21. Iam not happy about several things on your website
    1/ I think it is poor business practice to have popups of similar dating site appearing on my screen as if they are included with my membership. Chemistry. And 50-60s
    2/ I like the opportunity to delete a profile and narrow down my choices
    3/ I think that a condition of membership should have a profile and picture, I simple ignore these
    Type of profiles

  22. I recently joined Match.com and have been extremely disappointed with the outcome. You are apparently not aware of how many men are on your web site that are married. I had calls in the middle of the night telling me to only text them and not call them cause their phone was not working. Really. Who in the heck calls you in the middle of the night, Married and hiding in the bathroom.
    I have e-mailed men, they don’t even bother to Say No Thank You, they just don’t answer you. I joined for 3 months, and paid for it, but have no intention of continuing with your web-site, it is a waste of time. Please cancel my membership at once.

  23. i cancelled my match.com subscription weeks ago but they are still taking money out of my account. you can’t email them to complain, there is no contact info except a useless questions and answers page which gets you knowhere.
    i am seriously thinking about taking this to a friend who works for a highly regarded news paper.

  24. I am out of the country for an extended period and tried to contact Match because everything comes thru in Italian & you can’t contact them to correct the problem or at least put subscription on hold. Terrible setup. All they care about is getting your money.

  25. I need to contact Match.com uk. your link takes me to a sign up page. I am extremely angry and upset and can’t find any link on the website to contact them. Its an understatement to say I feel a great deal of animosity towards the directors and chief executives of this company.

  26. Dear match.com I really like the matches I have are the matches I have interested in me I have one picture on here but I have not payed for it yet I there a way comunacte with them thanks chad

  27. We are a new establishment in Statesboro,GA and would like to host a Mixer with Match.com. Please email if this is possible. Interested in hosting party on Wednesday Evenings.

  28. I am writing to express my displeasure with the match.com service. As a professional woman who works full time and has limited time to meet someone in real life, I have repeatedly subscribed to the dating site with the hopes of meeting that special someone. However, the area I live in has been ranked several times as one of the worst dating scenes in the U.S. for professional single women. I cannot move due to my job. I also do not believe in a “geographical cure” by relocating to another area with the expectations of meeting better people to date there. My experiences with the site over the years have been far from positive, yet I try to remain hopeful about meeting someone of worthy character. Being a professional woman in this area is almost like a curse; why I am still single is definitely a mystery to anyone who knows me. I have remained open-minded, adjusted my profile numerous times over the years while maintaining certain standards, and met dozens of men of all backgrounds from the site. The few men that I have actually liked and have had short-lived relationships with turned out, after several months, to be psychologically inept, emotionally dysfunctional, and highly abnormal in many ways.
    I have tried free dating sites such as OkCupid and PlentyofFish, but the men on those sites seem to only be looking for hookups and nothing serious. Also, I have noticed very few professional men on the free sites; it seems more professional men are willing to pay for a dating site, which is why I have tried match.com the most times over any other online dating site. I also tried eHarmony once and found that site too complicated and particularly boring to use, therefore coming back to match.com again. Meeting men in this area in person, at work, at bars and clubs, and out and about is next to impossible, thereby explaining why I continually try the online dating services.
    Men on the match.com site, as well as other online dating sites, tend to misrepresent themselves. They lie, they lie, and then they lie some more. I understand that women do that too, but I have seen firsthand how dozens of men in my area continuously falsify information on their profiles. The misrepresentations make it very hard to connect with and trust anyone. I have dealt with every scenario possible when it comes to meeting someone online from match.com and it always leads to disappointment. I have dozens and dozens of stories of the strange men that show up on dates and their weird behaviors and abnormal sayings. The men I have met are so bizarre that people tell me I should write a book about dating people from match.com; it could be a possible future best-seller. Men that I winked at or emailed, after reading their profiles and thinking they could be a reasonable match, rarely responded to me. The men who often contacted me did not even come close to what I am hoping to meet. Here are just a few examples of what I have encountered over the years:
    1) They show up looking nothing like the person posted in their pictures. I have learned that most men post pictures of themselves from anywhere from 5 to 10 years ago, if not older. If a guy looks about 30-35 in his pictures, he probably looks 45-50 in person.
    2) They lie about their age. Rather than posting their real age on their profile, they subtract anywhere from 5 to 10 years to appeal to younger women. However, in person they admit to lying about their age when they admit how old they really are. And they also look well older than their actual age in person (referring back to #1 also).
    3) They lie about their height. If a man posts that he is 5’11 or taller, rarely are they even at least 5’8 in person. I am 5’4 and wear 3 inch heels on dates and the guys are almost always the same height as me with my heels on, if not even shorter.
    4) They are dysfunctional or mentally incapacitated in some way. There is no way of knowing this by reading someone’s profile. This is realized shortly after meeting someone in person. I never realized how many bipolar, schizophrenic, or psychologically-unstable men exist in this area until I started doing online dating.
    5) They post that they are divorced but rather are usually going thru a divorce at the time of meeting. They do not understand what “currently separated” means. They are also never ready to be dating and are emotionally unavailable or screwed up in other ways; therefore meeting the men in this category has been a huge waste of my time.
    6) They lie about their actual profession. Many lie about their educational level too. Just because someone aspires to be a doctor or lawyer, but has never attended college and has no degree, does not mean they should put that as their current profession. However, many guys I have met have done that, only for me to find out in person that they fibbed about that and much more.
    7) They lie about having kids, wanting kids, number of previous marriages and divorces, liking animals, financial statuses, living arrangements, physical fitness levels, religious beliefs, and anything else that can be posted on their profiles. It was always a huge disappointment to find out that a man I considered interesting and had good online chemistry with turned out to be nothing he claimed to be in person.
    After 5+ years of subscribing by paying member ship fees for match.com, I have realized that paying for any subscription to the site is a waste of my hard-earned money. Based on your match.com guarantee, I should have earned several free subscriptions over the years. Dealing with the many unsuitable and dysfunctional men in the Virginia Beach/ Norfolk/Hampton Roads area of Virginia has been exhausting and emotionally draining. The commercials advertise that match.com has led to the most relationships and marriages of any online dating site; I have yet to meet anyone who met their significant other from this site. I know lots of couples who met from other dating sites but never match.com. I have given up all hope of meeting someone normal and emotionally stable from match.com. I refuse to waste any more money by subscribing to a site where dating is taken as a joke by many of the people on there. It is a shame that people use the site as a method to dupe those looking for a serious relationship. Again, I am writing this to voice my opinion about the downfalls of online dating, and I am sure many other people feel the exact same way I do.

  29. Want to Thank you Match.com I met my fiance 7 years ago on Match.com we are getting married this Sat Sept 28th . I am so in love with him and we are such a perfect Match. I recomend it all my single friends ! Two Happy customers :)

  30. The site is horrible. The people on there are not serious about finding a real relationship. It should be called “psychologically-challenged match.com” because most people have severe issues and are dysfunctional. Dont waste your time and money on this site.

  31. Do not post any of your advertising on my computer. I do not need you or want you, so cancel any information you have that keep you posting your site on my computer.

  32. I signed up for a 3 month subscription which was absolutely useless that I was not using it. I was utterly shocked when I received another charge from your site without my authorization. If I wanted to sign up for 6 months I would have, but the site is a complete letdown and I want my money back that you took without my consent

  33. i have try your site and al the women on your site just wont a sugar daddy i don’t have time for that crap i am a 53 year old male on disability so stop send me anymore of that crap

  34. Someone from the area recognized me from Match profile & pics. They actually came to my home. My request is for Match to IMMEDIATELY remove my profile and pics. I have already cancelled 6 weeks ago even though I paid for the 3 month period. The matches are horrific,and I realized I am not ready for this emotionally. I have contacted Match through their Customer Care,but as I read all go your comments I have very little trust and hope Match will honor my request. Anyone have any suggestions, or should I just contact my attorney?

  35. I just signed on for a Stir Event. Charged to my CC. THEN, I am shown a page of about 40 guys and asked if I would like to invite any of them. I IDID NOTHING and suddenly I am getting emails from guys saying that they can or cannot make the event. THIS IS CREEPY. Do you know what some of these guys are like? They know my face, they will seek me out at the event. I don’t want to go now and it took lots of courage to sign up for this event. I just tried to call your number, which of course you do not list on line, I had to hunt it down, to complain but its the holiday.

    BE AWARE OF THIS COMPANY. Very slippery company. I feel so vulnerable now. And I had written to several of these guys telling them nicely I was not interested and then they receive an invite????? How confusing for them and bad for me.

    This is just awful. I will be calling first thing in the morning. Dating is stressful enough without this kind of trickery happening. And you are a dating service????

  36. wow!!!!!!!!! looks like Match has a LOT of disgruntiled customers. I will join the ranks.I have mistakingly subscribed twice .there WONT be a 3rd. its totally confusing. half the time the IM an Connection part of the site NEVER work .you cant ever get someone on the line for customer service .when you do they are rude and NOT helpful.Its really ashame that they are still in business and takin people that work hard for there $$ for a ride. and it is a joke that they claim to be the #1 site for Marriages .it is so NOT true .NEVER met 1 person that has EVER had that privalage from this site. I think in the 2 times I have been on here I have talked to maybe two -three half way decent men. but it never goes the way it seems on line .maybe we are all just fooling ourselves. maybe there are No matches on line.

  37. I don’t understand why so many people are having problems with them match.com site. Why is it so difficult to contact help on the site so that an issue can be handled right there instead of having to write to the company. Tomorrow I am calling customer service and I hope this error can be corrected. It seems many people are very dissatisfied with the way you web site operates. I am not going to wait for someone to contact me, I am calling your customer service tomorrow.

  38. This is not really a comment, but a concern and need help with it my Match.com. Few days ago, I sent an E-mail to a man I saw in the list and like it. During the past few days we have exchange E-mails and couple of phone calls. What is making me uncomfortable and probably the better word is suspicious, is the voice and the way he talks. His voice does not sound as a mature man in his 55. He sounds like a 16 years old boy from Philippine. Today, I asked him if he remembered how I started my first E-mail to him, it was very exciting and to sexy, and he was unable to do so. I was really surprised. I am afraid that I am dealing with an identity theft or other fishy illegal issues. I really appreciate if someone from Match.com contact me immediately regarding this matter. I will also explain it to them the other reason for my suspicion. Sincerely, Mitra Khorvash

  39. What kind of site is this ? and now you open another site called chemistry.com. talk about scams of people this site is a scam. If I was the CEO I would out in the backyard and commit suicide. These sites are like a slot machine in Las Vegas. Take your money and run don’t let the door hit your behind when you leave. All members are fake and bogus. To the CEO remember KARMA is bad and it will come back for your wrong maybe not now but it will. Be happy with your millions and your mansions you cant take it with you. In the end You and your employees will be held accountable because you do knowingly that You could do something about it.

  40. i just had an account only yesterday after approve of my photo i wink some member , only this night i notice that my profile have been deleted..please kindly refund my funds.
    thank

  41. I used your service for a while and stopped after a while. Now I hit the wrong button on my computer and am now receiving your emails. Please take me off your list. Thank you.

    Bill Murrell

  42. I want to cancel service and I am unable to contact match.com because I lost my password and I have not received a new password from you in a new email. I want to call and cancel my service immediately

  43. I was going to join your program until I read the comments. Good lord, you dont have one happy person. Thats funny. Thanks for publishing all the comments, it sure helped me decide NOT to join. LMFAO.

  44. I, too, cancelled my subscription but was charged another $60+ for another 3 months. When I contacted Match, I was told by an automated system that because I had emailed during this period of time, it was impossible to cancel. I decided to not start a fuss, although I was upset about the situation but then, on my daily Match, I received a photo of a WOMAN! How in the hell does that happen? I have completed my questionnaire, my preferences and what I am in search of and apparently, based on the “Matches” it is automated and doesn’t truly “match” anything. I am, at this point, requesting a full refund for the automatically renewed amount as the site is bogus. I have copies of the persons you have sent me as my “Matches” including the woman, and I am prepared to do what it takes to be refunded. It’s the principle of the matter, not the money!

  45. I very specifically said in my profile I am not interested in men who are not politically liberal. But 100% of the men you match me to are conservative or middle of the road. I don’t know how else o say this. I am only interested in liberal men! If you don’t knock it off, I want a refund!!!! This is a total waste of time and money!!!!!!!

  46. Match sent me an email “Congratulating” me on my 3-month renewal and informed me that $71.97 would be charged to my credit card. This was an unauthorized charge since I have NOT renewed. Not only was it NOT authorized by me but Match changed my acct. status to “Active”. Before my last subscription expired a number of months ago, I went in and cancelled the auto-renewal. It is also difficult finding a phone number. I filed a fraudulent charge claim with the Better Business Bureau in Dallas TX where Match has headquarters. The CEO Sam Yagan works for a company in New York but the BBB claim I filed there was kicked back to Dallas, TX. I’ve also filed a fraudulent claim with my bank which in turn has notified the credit card company. The responsibility belongs to Match since they are the ones who have illegally imposed this charge. I’ve at least been acknowledged by both the bank and by the BBB but interestingly enough…NOT by Match.

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