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Contact Mastercard Customer Service

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Contacting Mastercard Customer Service Center

Mastercard is one of the most familiar names in credit cards. You can apply for a Mastercard from various financial institutions, Paypal and your bank – if they currently offer Mastercard debit cards or credit cards. There is an official website for Mastercard. The website does not offer information on specific financial institutions, but it does offer information on cards available with the Mastercard logo and other important company information.

Contact Info:

Phone Contact Numbers

Contact phone numbers for Mastercard are available for a variety of services. If you have lost your card or your card has been stolen, it is best to contact the emergency phone number instead of Mastercard customer service.

  • United States Emergency Number: 1-800-627-8372
  • Outside the United States Emergency Number: 1-636-722-7111

The emergency contact number appears to be the same number used for accessing account information, requesting a new credit card or accessing credit card benefits. Your card may show a different number on the back of the card. This number may be offered by your financial institution.

Mailing Address

The mailing address for Mastercard customer service depends on the financial institution that issued the card. If you wish to contact Mastercard headquarters, you can use the following address.

Mastercard Corporate Headquarters
200 Purchase St.
Purchase, NY 10577

Official Website

The official website for Mastercard US is http://www.mastercard.us. This website is only for the US division of the Mastercard company. There are individual websites for other countries, as well, located at http://www.mastercard.com/index.html.

If you are having questions about Mastercard or want to learn more about your card, you can visit the Ask Mastercard portion of the website.

Customer Service Email

Mastercard is one of the few international companies we have come across that publish a customer service email for consumers. You can send inquiries to Mastercard customer service at consumer_inquiries@mastercard.com.

We have sent an inquiry to test the response time to email requests. We will post the response when received.

Our Experience

MasterCard’s customer service line was answered by an automated response. We had to choose an option before we could be connected to anything else. These options identified what type of information we were looking for. After choosing an option, we were asked a different series of options. We pushed 0 and were put on call for a representative. After about a minute and a half, the representative answered with clearly spoken English.

Do you use MasterCard? Have you experienced problems with MasterCard? Have you called their customer service line? Tell us your story.

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Rate your customer service experience:
Rating: 2.5/5 (6 votes cast)
Contact Mastercard Customer Service, 2.5 out of 5 based on 6 ratings
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15 Comments on “Contact Mastercard Customer Service
  1. Sir,
    I want to know whether Master Card for which funds alloted in UK can be used at ATMS in India for receiving money in Indian Rupees? Please comment

  2. HOLA SIEMPRE QUE BOY A PAGAR POR INTERNET ME PIDEN LA DIRECCION DE MI CASA YA LA CAMBIE POR QUE VIVO EN TORONTO PERO NO ME ACEPTA LOS PAGOS QUE DEBO HACER NO RECUERDO LA DIRECCION DE CUANDO LA SAQUE FUE HACE MUCHO Y NO SE LA FECHA EXACTA GRACIAS

  3. COMO CONSIGO LA DIRECCION DE E MAIL PARA MODIFICAR LOS DEBITOS AUTOMATICOS DE SEGUROS QUE NO DESEO SUS SERVICIOS

  4. I am trying to dispute several I Tunes charges on my credit card. I have no way of speaking to actual person. Their link on their page to send and email to Mastercard does not work. This is TERRIBLE customer service. Where is your phone #???????????

    • United States Emergency Number: 1-800-627-8372
      Outside the United States Emergency Number: 1-636-722-7111
      but if it takes 20min before some 1 answers…

  5. To whom it may concern. I have a good idea for your priceless ad campaign,and I need to know who I need to contact to pitch my idea. if you please e mail me back & direct me whom I should contact & how ,thank you for your time. A reply will be appriciated.

  6. I find your investigating skills to be non-existent, and will obviously contest your findings. I cannot believe nor accept that Mastercard can use such useless investigators.
    Who, in the normal sequence of life, makes 3 similar credit card transactions at the same bottle/liquor store on the same day? Doesn’t such behaviour ring alarm bells for you? Since, it is impossible for me to have made these authorizations I suggest you look immediately into the matter!
    The reason I was staying in a hotel was because I am not from Johannesburg and have no friends of family there. The reason I stayed in the hotel was because I had missed a flight and was waiting for the next flight which was on the evening of the 25th August. I would therefore love to hear any logical explanation of why you believe that I might make 3 different transactions at a liquor store for the amounts quoted, especially when, if you had only asked, I could prove 100% that I was not even in Johannesburg nor even in South Africa on the 26th ?
    So, I will have to waste more of my time -but I will gladly post a full and complete story about your incredible investigative ineptitude for many interested net users.
    Why also, after giving me a full refund after 5 months, do you then take a further 2 months to complete your investigation and then reverse my refund – incorrectly – without ever having the decency and COMMON SENSE to contact me as part of your investigation?
    Regards
    David Edge

  7. Traveling to Brazil to see the final game of the Brazilian soccer championship. Will be there for 2 days only as I have to get back to NY to work. Thought this could be a great idea for your priceless ads as the most popular soccer team in South America (Flamengo) is one of the finalists, you could create a great tv ad in both countries. Want to get back to me? If so pls do it ASAP. Thanks.

  8. Just spent an hour of my day on hold waiting for a live customer service rep. This is unacceptable. In the end, the rep was excellent. The task required completed.

    My issue is NO ONE should be expected to sit in a telephone queue with music being played in their ear for more than 15 minutes.

    Mastercard should return the call and perform a standard protocol of security check at that point to customer serve respecting the client’s time. The current system shows zero respect for the client’s time. I encourage you to work this through as other company’s have.

  9. That was a completely unsatisfactory experience, in which I was (have you heard this before?) passed from person to person, put on hold repeatedly, given incorrect information and wasted an hour of my time, all while trying to meet a midnight deadline. There was a time when Mastercard customer service was helpful. That time is past. Speaking of time, I guess it’s time for me to switch to Visa.

  10. I used to have BMO MasterCard . My statement shows that I pay BMO CC Bal ins. I would like to cancel that payment since I no longer have a card !! Can you help with this ?
    Thank you
    Amelia Gibson

  11. I was all set to purchase your gift cards as Chridtmas gifts—UNTIL I saw your fees. $25 with a 20% fee is absolutely ridiculous! Pigs will fly first before I’d purchase them.

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