Contacting Mastercard Customer Service Center
Mastercard is one of the most familiar names in credit cards. You can apply for a Mastercard from various financial institutions, Paypal and your bank – if they currently offer Mastercard debit cards or credit cards. There is an official website for Mastercard. The website does not offer information on specific financial institutions, but it does offer information on cards available with the Mastercard logo and other important company information.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Contact phone numbers for Mastercard are available for a variety of services. If you have lost your card or your card has been stolen, it is best to contact the emergency phone number instead of Mastercard customer service.
- United States Emergency Number: 1-800-627-8372
- Outside the United States Emergency Number: 1-636-722-7111
The emergency contact number appears to be the same number used for accessing account information, requesting a new credit card or accessing credit card benefits. Your card may show a different number on the back of the card. This number may be offered by your financial institution.
The mailing address for Mastercard customer service depends on the financial institution that issued the card. If you wish to contact Mastercard headquarters, you can use the following address.
Mastercard Corporate Headquarters
200 Purchase St.
Purchase, NY 10577
The official website for Mastercard US is http://www.mastercard.us. This website is only for the US division of the Mastercard company. There are individual websites for other countries, as well, located at http://www.mastercard.com/index.html.
If you are having questions about Mastercard or want to learn more about your card, you can visit the Ask Mastercard portion of the website.
Customer Service Email
Mastercard is one of the few international companies we have come across that publish a customer service email for consumers. You can send inquiries to Mastercard customer service at firstname.lastname@example.org.
We have sent an inquiry to test the response time to email requests. We will post the response when received.
MasterCard’s customer service line was answered by an automated response. We had to choose an option before we could be connected to anything else. These options identified what type of information we were looking for. After choosing an option, we were asked a different series of options. We pushed 0 and were put on call for a representative. After about a minute and a half, the representative answered with clearly spoken English.
Do you use MasterCard? Have you experienced problems with MasterCard? Have you called their customer service line? Tell us your story.