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Contact Marriott Customer Service

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Contacting Marriott Customer Service Center

The Marriott Hotel is a well-known hotel with locations all over the world. The official website provides visitors with a breakdown of the Rewards program, available rooms and current specials and deals for travelers. There is no customer service information listed or link to a customer service or contact us page, but we were able to find all the contact information a traveler could possible need hidden on the Marriott Rewards page.

Contact Info:

Phone Contact Numbers

You can contact one or multiple customer service departments using one of the Marriott phone numbers. You can contact customer service between 8:15 AM and 9 PM Monday to Friday using the toll number or 24 hours a day using the toll-free number.

  • Customer Service (toll): 1-801-468-4000
  • Customer Service (toll-free): 1-800-450-4442
  • Customer Service (fax): 1-801-468-4033

The toll-free number is automated, so you’ll not speak to a representative when calling this line.

Mailing Address

Some guests just prefer to contact Marriott customer service by mail. If that is your situation, you can use the general mailing address to reach the customer service department.

Marriott Guests Services Attn: Customer Service 310 Bearcat Dr. Salt Lake City, UT

Official Website

Travelers can visit http://www.marriott.com for booking, room specials and customer service. There is no customer service page that we could find, but there is a customer service page for Rewards members. The Rewards program is free, so anyone can join in just a few moments and start earning points toward free rooms and other specials at no cost.

Customer Service Email

Some businesses choose to list a formal email address for customer service, but Marriott customer service chooses the online form. You can submit an email customer service form at https://www.marriott.com/suggest/suggest.mi. This form can be used for any and every customer service topic, but you should not include any financial information, including bank account or credit card numbers in your email.

We chose to send an email to the Marriott customer service team about room cleanliness and special needs considerations. We wanted to see just how long it took for an agent to answer our question or contact us in regards to our communication.

Our Experience

The Marriott customer service line is a full-service automated system that requires you to speak your request into the phone. If you don’t say anything your call will be transferred to an agent without further options. We were transferred and the call answered in just more than one minute. The Marriott agent told us that rooms are cleaned daily, but she could not tell us the last time the carpets were steam cleaned or the mattresses were replaced. She offered to take our contact information and call us back with the information. We will update with new information as it is received.

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Rating: 2.0/5 (5 votes cast)
Contact Marriott Customer Service, 2.0 out of 5 based on 5 ratings
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63 Comments on “Contact Marriott Customer Service
  1. The 7 Dwyer Brands just completed our annual
    Leadership Summit at the Curaçao Marriott.
    Rooms were nice and all hotel staff was great
    except for the pool-side cafe. They constantly
    messed up food orders, delivered all but one
    meal out of six (repeatedly took 30-60 minutes
    To get the 6th meal) and the wait staff and
    managers never seemed to believe anything
    was amiss. It was a large enough challenge
    and often enough repeated that I would not
    recommend we return there with a large
    group. It made schedules tight and irritated
    our guests, especially since little or no
    consideration was offered for meals delivered
    An hour late. Dwyer group is a large client
    of Marriott and needs excellent service for
    pampering our top producers.

  2. To Whom It May Concern,

    We have been longtime customers (our Marriott Rewards is under Greg Nowel zip 68105). When I went to book a room today, I had a different rate than the operator, who was very nice. After verifying a number of things, he informed me that he could book at the higher $219 rate and if I called the “Look No Further” line – which I did.

    A very rude man answered, cut me off, said I wasn’t looking at a $179 rate and told me I was misinformed. I asked for his name and/or his manager, which he did not do. He put me through to Marcus Fender in Omaha, NE customer service, who was condscending. I told him that I had been promised the $179 rate with a 25% discount. I restated that was not what I was told – he said that was the policy, which was not what was read to me by the first reservation clerk. Marcus said he would reduct to $179 but not give me the 25% discount (which was the only reason I went thru with the booking). Marcus said I could appeal, but I would lose.

    Since when did Marriott start lying to customers, give them the run around, promise one thing then refuse to do it. I thought customer service was supposed to be the Marriott trademark. I would not be so angry as I am now had 1) I been lied to, 2) treated rudely, 3) denied the very thing I was promised, then sat on hold for 20 minutes not to get.

    I took the $179 rate, but will change if I do not get my 25% discount as promised in the next 48 hours. In addition, you will lose a longtime customer and I will spend the rest of my days telling everyone I know what liars Marriott customer service is. I want a phone call back from someone who really is in customer service and can satisfy my simple request which is to get what I bargained for.

    Tristan Bonn 402-403-0601

    If this is not resolved to my satisfaction, I am apalled at how low Marriott has sunk – a Motel 6 has better service.

  3. I recently tried to book a room at a particular hotel which turned out to be full. I was referred to another hotel and was told it was 5 miles away. I had to rent a car because taxis were to expensive. I also found other hotels in the area a lot closer and less expensive. I was booked at the Mayo Marriott Court Yard Jacksonville. Way over priced at 195.00 per night. Could hear adjoining rooms conversations. Not pleasant to go an eat meals with patients suffering. Staff very pleasant. Will avoid Marriotts in the future. Should check on your travel agents that do the bookings. Not the sharpest.

  4. I recently tried to book a room in Bournemouth,which was full for the dates that I was looking.Booked myself and another 2 colleagues at another hotel.It was 5 min walking distance from Marriott.When I went to use the gym I was told that I have to pay a fee- which was understandable. I’ve asked the staff at the reception if they know how much it will cost,they’ve adviced me to go directly to the gym and check with the staff and by having a membership they’ve told me that I’m entitled for a discounted fee. When I went to the gym one of the staff told me the price.The following day went back and I was told completely different price.It was so disappointing to hear that from a high standard hotel.For being a Marriott member I believe it should be free for members or they should be charged less.

  5. RE:

    1000 Mall Loop Rd High Point, NC 27262‎
    Oak Hollow Mall

    On 4/10/13 in the afternoon I went in here to get a room as I was not feeling good. I was dressed in work clothes and had not shave in a few days so lets say I have looked better.

    I walked up to the desk and the lady asked if she could help Me I asked about a room and her relpy was “do I have ID and a way to pay for it” in a tone like I could not afford a room and I was wasting her time. I asked how much a room was and she told Me $160.00. I have the $$$ but that is way to much.

    I will never go there again.

  6. I truly hate to complain. We are seasoned travelers and consider good service to be paramount in any business. We expected no less from the Marriot name. My husband earned three nights free at any Marriot worldwide and we chose the St. Thomas Virgin Islands with an additional two days ( 5 days total). We arrived to find that a mix-up occurred and our confirmed reservations had been made for the right day and date but wrong month. A bit panicked we asked how we could rectify the situation, given returning home was rather inconvenient. The reservation desk was less than helpful but managed to “find” an available room for the three days covered by our “reward” and promised to contact other hotels for availability and contact us with the information (which never happened). The three days we stayed were marred similar situations where people in leadership roles refused to help. We have stayed in numerous places where the occupancy was at or near 100% and were assured this hotel was full. For a full hotel it was eerily quiet. The beach was occupied but there were numerous empty chairs, the pool was,likewise, used but not to capacity, the restaurants were not busy. Wait staff mostly stood around talking except for Co-Co Joes where they had continuous business but were not completely full.
    In this day and age of instant message, Facebook and twitter I would think Marriot would be concerned that this type of “hospitality” might affect their bottom line profit. At least our money and positive reviews will be sent elsewhere from now on.

  7. We recently stayed at the Residence Inn Chicago Magnificent Mile and the staff was fabulous. In particular, the man who was our bellboy and, i believe a new employee and former police officer, was outstanding. He deserves recognition for professionalism, courteous and friendly manners. Thanks

  8. I called to check on how to get new gift cards issued since mine are “post renewal date”. While I find it silly that a new gift card needs to be reissued to me, I do appreciate the young lady who very kindly tried to help me out. I hadn’t called the correct customer service line, but she tried three different departments to see if she could find someone to help me. She was very sweet and while the gift card customer service department had apparently closed for the day, she provided me with their phone number and directed me to their voice mail. I didn’t get my issue resolved today, but I had a very pleasant experience with the lady in the credit card department. Thank you.

  9. Regarding stay @ Residence Inn, Prospect Ave, Cleveland OH

    My experience started by being showered with water from the overhead construction as I tried to enter. I’m sure that was hygienic! On day two I was awoken by construction pounding & worker banter. For $219.72 I expected a great experience but was greatly disappointed. Next time I will book the Hyatt. – Judy Wilson

  10. I am in the Fairfield inn east in Louisville ky. I called 2 hours ago and was transferred to your reservation center. They decided that I should t be in the Springfield suites downtown. When I first tried to rectify the problem (you made) your customer center forwarded me to your closed customer care number. Thanks a lot. When I called back your customer care operator hung up on me. Janelle at the desk here at the Fairfield inn is taking care of it. Kudos to Janelle. Move your phone reservation system to the US , and make sure your operators learn the difference between your brands.

    Donna Robertson-Chow

  11. My husband and I are planning a trip to California this fall and I had the pleasure of working with Vicki Brooks at Marriott to book our reservations. We had to make several reservations using our Marriott Rewards Points and Vicki was so helpful. She was having computer problems that day, but she handled the situation beautifully and she made me feel so at ease while waiting for her computer to respond. Vicki is a wonderful asset to the Marriott Corporation. She did an excellent job.

  12. Good afternoon. I have been a pretty loyal customer and reward member of Marriott for a few years now but must tell you how disappointed I was with my stay in Philadelphia on Market Street april 24 – 28 2013. I arrived at the hotel approx midnight on the 24th and the morning of the 25th I had breakfast in your restaurant and sometime within the next 2 hrs my wallet was stollen. Not sure if I left it on the table, on the bed in my room or was pick pocketed out of my purse but I was out all my credit cards and gift cards and $600 in cash. HUGE inconvenience. When I filed the police report the officer stated to me that unfortunately that is peoples J O B around here.. Sort of blew it off as something that happens alot. Well I am NOT from that area so I would HOPE that security in your usually reputible hotel would watch my back. When I got to the airport and had to show my police report to get on the plane to return to California.. the security guard there said.. Were you at the Marriott there on Market street.. When I replyed yes… he just shook his head and said.. AH HUH… like that was common. I had to spend a good 3-4 hours on the phone and with police cancelling cards, filing police report and such when I was suppose to be enjoying my daughers Penn Relays meet and seeing the sights of Phili. Not to mention the many hours I spend once I arrived back home trying to straighten all the mess out.

    This past weekend I also chose to stay at one of your facilities in Los Angeles JW Marriott on Olympic blvd. The security there was very tight.. I now appreciate that more than ever. I would appreciate it if you could somehow reimburse me for my time and trouble in dealing with a problem that I feel could have been avoided if your costly facility in Phili would have had better security.

    I would appreciate hearing from someone in the near future.

    Sincerely,

    Theresa Prandini

  13. Hello,

    Someone named Mary, heavy accent, at the front desk called me at 7:00 this morning to say that someone had complained that I was screaming. It’s nice that she asked if I was Okay. It’s not nice that she didn’t apologize for waking me up or for saying there must have been a mistake. I was half awake and know that I wasn’t screaming. Thank you.

  14. We have stayed at the Tucson location on Speedway and we will never stay at any other place. They provide you with great prices, excellent rooms, outstanding food and provide breakfast and dinner during the week. We have had the best time with our family at the pool and cook out. They have outstanding service to guest and hope more people come and enjoy all the excellent care….Thank you!!!

  15. Staff is negligent and discriminatory. I went to the fitness center to get a workout and had the police called on me because another guest didn’t like me waiting for her to finish with the elyptical. I never got an apology or any compensation. Their gym only has ONE elliptical. They’re just too cheap to buy two. It’s the courtyard Marriott on 92 street manhattan NYC. Their fitness center is also not ADA compliment so if you’re disabled this Marriott doesn’t care about you.

  16. June 27th, 2013

    We traveled to Overland Park, Kansas for a reunion. We are staying at the Overland Park Mariott. My 78 year old father in law drove 80 miles to see us. Upon his arrival, he called the front desk from his car in the front drive in search of us. The woman serving between 6:15-6:30 PM told him we were not registered guests at the hotel. Confused he turned and drove back home. My wife spoke with a man at the front desk who lied directly to her covering for the woman’s mistake (6:46 PM).

    We typically enjoy our stay in your hotel, however, a family hotel line caused a family crisis with an elderly man. There is an unfortunate issue within the customer service philosophy at the front desk of the Overland park Mariott.

    Sincerely,

    Mr. and Mrs. M. Kip Schwimmer

    • We had this happened to us three times,the week July 6 to July13 at Ocean watch Myrtle Beach.Someone bought a beer at the market place and gave our room number.The signature and name were wrong.

  17. My suggestion that Mangement should have a look to Revenue Manager. That lady must be changed. She always went out for chit chat, lunch,… couples of hours. She used to give staffs, guests, her team a bribe. Otherwise, she will cause difficulties to them. She is a cruel to team, boss. Unacceptable, how come she still be existed in hotel many years whithout control. Dissapointed!!!!!!!

  18. My suggestion that Mangement should have a look to Revenue Manager. That lady must be changed. She always went out for chit chat, lunch,… couples of hours. She used to give staffs, guests, her team a bribe. Otherwise, she will cause difficulties to them. She is a cruel to team, boss. Unacceptable, how come she still be existed in hotel many years whithout control. Dissapointed!!!!!!! Revenue Manager at Renaissan riverside saigon hotel

  19. Fairfield Inn&Suites, I quit the job cause ain’t nothing ever good enough. I worked the breakfast bar, the cleanest one that did cause the weekend workers are nasty, the guess complain. But they tell me how neat and clean I am, but listen to his wife he always try to find something wrong. So I got tired of and quit. As long as them two are working there it’s go always be something. Hell he dnt even do his job to worry about the wife, she be out there shaking her tittes at him getting him all distracted, they goes in his office and close the door be in there like 15 or 20mins, while ppl coming to desk to check out. The wife got the other man calling to the job every morning at 7, it’s pitful. He not focus on his job and he be taking it out on the employers, just the blk ones. I’m glad I’m not there I wouldn’t want to work for ppl like that.

  20. I would like to give an atta-boy letter the the employees at the Marriott/Courtyard Hammond/Highland Indiana.
    Our stay there was GREAT and the service the same.
    I would like to thank Bradley,both Dons,both Jennifers, Diamond, and a girl who work the front desk. (Dark hair)
    Don the maintance man cut a piece of plywood for my wife to sleep on under the mattress because of her bad problems. Made her stay wonderful !!!
    Thanks Guy’s
    Dan Mayer

  21. I wrote a review and expected a follow up regarding an unpleasant experience I had at the Marriott Renaissance in Vienna, Austria in June of this year. The issue regarded a confrontation with a front desk receptionist. While I did not hold it against Marriott, I do resent your indifference in getting back to me on this issue. I do not expect this type of attitude and poor service at Austria Marriott when I check into any Marriott. I have not had this type of service at the Hyatt or Hilton. It also appeared that lack of good service is an issue at this particular hotel as a saw a representative of Marriott furious with the hotel for not providing good service.

  22. We had booked rooms at the Lincolnshire Courtyard using points for my brother’s family. He found bed bugs, brought a bug down to the front desk, and then the front desk person asked if he could find another hotel in the area. My brother left the hotel found another hotel and paid for the other hotel room. I was very upset how this was handled, he should have been offered another room or a room at another Marriott hotel. When I called Amy the manager, she told me all the steps she had to go through, and had to talk to her front desk person, she let me know it clearly added to her to do list. Then it got transferred to their claims dept. The claims person, Cathy, also had to talk to the front desk person, so i learned of their different schedules etc. Again, not once, so sorry for the inconvenience, how can we help. The final straw was when Amy completely fabricated what my brother said to the front desk person, and btw, still haven’t talked to their own employee…pathetic, I know. They don’t care, they have the attitude that they can do whatever they want to the customer as it’s a big corporation. They’ve also never credited the Marriott points we used to book the rooms back to the account. I’ve never been treated so poorly, Marriott does not care if they lose customers I guess, as the Marriott employees have not been reprimanded. It’s been all about what these employees had to do, vs how to help the customer. There are too many choices, especially in this economy, and I plan to keep talking until someone hears me and acknowledges the horrible customer service!

  23. Since 2004 I have been a regular at Jw Mumbai and I loved everything about the hotel. But I did not have a good experience this last trip I had may / June 2013. Starting from check in to check out in 3 hours .. What a shame! The manager at the front desk was the nastiest, unfriendly and very aggressive physically I have ever seen in any where I have stayed around the globe. Tushar, that’s his name , thought as woman he could treat me however he likes. After I question him about bloody sheets ( took pics for proof)in the room he checked me in after waiting 35 mins at check in desk , he threatened me physically. I checked out of the hotel in 3 hrs . Scared for my life . Tushar followed me outside the hotel where I was waiting for a taxi and he wanted to hit me physically . To my luck there were many people outside the hotel that intervened . Marriott your reputation is at stake here, take a look and correct matters of this sort . Customer service is absolutely not begun for Tushar. Question is here are we safe in a Marriott hotel in Mumbai? Where the staff themselves want to be physical with their guests. Strange but true.

  24. The director of Catering has actually handled the situation an hour later!!! WOW!!
    What a cluster *%#! Of a situation!! Never again will I stay or have a function at the Marriot!

  25. My daughter got me a room at this marriott on Thursday ..the hotel was really nice and clean,but the mattress was the worst.really to soft ..I never experience their beds being that soft..our Backs where in pain when we got up that next day..had to check out.. Marriott in Waldorf Md..room 327..hope they change that mattress asap…

  26. marriott#199410671 I have been fraud talked into an marriott reward card by chase. they neglected to clarify the benefits they offerd . They are damaging your good name and using it to get prople to open accounts. I been a silver member for many years and have never been so miss informed. why would you allow them to do this to alienate your customers. They say its in the small print. do I need a lawyer to read an agreement from people I trust.

  27. Marriott has the worst customer service I have experienced in a long time! I called multiple times to request an emailed receipt for a recent stay. I was told each time that they would send it right away. Since I never received it, I called customer service to request a copy that way. The woman on the line put me on hold and contacted the hotel only to come back and tell me I’d have to wait for them to get the time to send it. She then proceeded to hang up on me. I explained that I was trying to meet a deadline and that I was attempting to leave for another overnight at one of their other properties but couldn’t leave until I received this receipt. If Marriott can’t handle the simple task of emailing a receipt, what good are they? There are many other great hotel programs to enroll in.

  28. Please,Just stay away from all Marriott motels..Customer service is very rude if you have a problem and they will never fix it in anyway..they come first and the customer last…

  29. was on my way to have dinner at Chilies and saw the Champions restaurant at Marriott BWI. thought it would be better. Wrong!!! Got Burger and Fries.Thought it would be quick and simple.Wrong again. Took 3 innings of the wild card play-off game to be served. Ordered it Med. came super well. Fries were good burger was terrible. Napkins smelled like grease. Bar was infested with fruit flies. Happen to be doing construction work at the new Marriott Marquis in DC. I hope the service instant the same. The Hampton Inn i’am at puts the Marriott to shame. Severely disappointed

  30. On checking in at midnight to the Anchorage Marriott Residence Inn for a reserved two week stay (I had just checked out one week before after a 2 week stay)I was informed by the tactless desk agent that a hundred dollar deposit or another credit card for incidentals would be required, it was hotel policy, otherwise he would not admit me. I canceled the reservation and went elsewhere. The prior hotel bill was $2500, the canceled one was worth $2500 and my planned future stays this year at the Residence Inn would have totaled $7500. I am a Platinum member and have not previously experienced such obvious disdain for customer satisfaction. Too bad such a rotten apple sullies an otherwise acceptable property.

  31. I am very disappointed with Marriott Customer Service they will not answer my calls just because I had to contact my attorney because one of marriott security officers at the marriott marquis hotel in san francisco assualted me. I have been so loyal to the brand they are like family and they have turned there back on me

  32. I stayed here for business, after my business and myself checked numerous times with the hotel about my reservations once I got there after working all day, driving over three hours, and having the flu they stated they would not accept my companies payment for they had changed their name and failed to inform their LARGE vendors. They put over 700 dollars on hold with my checking acct. which put me over a spending limit daily since they hold it everyday. I was there for three days with no way to fill up my gas tank, no way to pay for food, or parking or anything else I might of needed. The valet parking was terrible. They blasted the music so when I got into my car it was all the way up. They continued to apologize yet did nothing about any of it. They stated that they would fix the payment issue and take the on hold money off, but never did. I was supposed to stay in this hotel three more times for a week at a time before the end of the year, but that will never happen. I will never stay in this hotel again or any Marriott for that matter, I would rather camp. I have never seen someone with as large of business as I am from that has people staying their on a daily basis treat a customer this way. I have also worked very hard to make sure they are no longer a vendor for my company. No one should have to go through the week I went through!!!!

  33. I am writing to share my poor experiance with your hotel. I am currently staying at the Buttes property in Tempe Arizona. I called the front desk on morning 1 to report that the shower drain began gurgling at 5:30am, and half-filled the shower. A technician was sent, who indicated that he had cleared the drain. The same evening, I had to place another call to address a “rattle” in the air conditioning system. The technician attempted to fix, but the rattle re-appeared shortly after he left. This morning I was again awakened at 5:30 am by the shower backing up again. I went to the front desk to request another room but was told there were none available. Not wanting to endure another issue with the room, i packed later this morning and went to the front desk to check out a day early. I spoke with the Manager, Kurt Thompson, who indicate that they had infact set aside another room for me. I requested some consideration for the poor stay, and was offered an appetizer and a couple of drinks. As I travel frequently, I can share with you that the other brand hotels I support with my business have been much more accomodating for disruption caused by their properties. The manage offered to remove the internet charge for one night, as a way to compensate me for the troubles encountered. With all of the hotel choices which are available who take customer service more seriously, I think any business should be concerned about loosing customers. Though it may be one at a time…it eventually adds up. Regards

  34. We just stayed this past weekend Oct. 25-27 at the Courtyard Marriott at Memphis Collierville. We had booked a block of rooms for a girls soccer team as there was a tournament in town. The rooms were booked about a month in advance. The day of our arrival our team manager was contacted and informed that the Susan G. Komen race was taking place Saturday morning and we would have to be out of our hotel rooms by 8am or we would be stuck in the hotel and not able to leave the parking lot until after 11am. This was right in the middle of our scheduled games. No solution was offered by the hotel staff nor were we told about this when the rooms were booked. When we tried to figure out a solution, my husband was lectured about how we should support this cause and it was a good cause.

    After checking into our room, and knowing that at this late hour there was not way to change hotels, we went to our room to find it was not the room that was booked a month in advance. Our room was secured with a credit card, and I called to let them know we would be a late arrival, but our room was obviously given to another guest. When we questioned the front desk about this, again we were made to feel like we should be thanking them for giving us this other room.

    My husband travels weekly for business trips and has never experienced such poor customer service. We will think twice before staying at another Marriott property.

  35. I recently completed a stay at the Courtyard Marriott on Miami Beach (3925 Collins Ave). When I checked in there was a very nice woman at the front desk who was very helpful and seemed very interested in making sure I would enjoy my stay. Her name is Gienise Nunes. During my two day stay she continued to be extremely courteous and helpful. Her attitude made up for the fact the premises was under construction. She is a “gem” and I hope she has a long career with Marriott.

  36. I was with relatives at Guam Marriott and we had the worse experience ever. Our check in was ok but not professionally done and in fact they look like they were having a hard time understanding what they needed to do.This was about 5pm and we waited long while the frontdesk agent struggled to check my relatives in and was not friendly.I mean if they were training someone they should do in a professional way. the frontdesk agent giggle all the way thru the process.unbeleieveable for a Marriott hotel.

    And as we finally got thru we tried to call operator for help in our room with the lights the phone rang like 15 xs before they answered and then when they did answer we could barely understand them because they spoke to fast and the music was blaring in the background and people were loud and laughing we couldnt even understand a thing the operator said.

    Now weve been customers for over 15 years but to get this kind of treatment was absurb,The operator was not friendly and in fact we called again later that night and still the phones kept ringing and ringing we were exhausted.

    The next day experience was better in the morning the staff was friendly in the morning as well as operators but again sad to say torwards the evening we got the same treatment staff not friendly and operators not helpful.Please if you want to keep your customers train your staff right after all Marriott is a well renown hotel.

  37. On Thanksgiving evening after a very long day of travel by car (5 hours total, Black Friday sales, and family dinner. I arrive to a cold room. I adjusted the thermostat to no avail. I called the desk to request more blankets at 11;20 pm and a very rude employee told me that the TownePlace Suites had no extra blankets. When I explained to him that not having blankets was certainly not up to the standards of Marriott, he yelled at me! He also refused to give me his name. My room was clean an spacious, but that employee is not up to the Marriott standard.

  38. My wife and I recently stayed at the CourtYard by Marriott, Portland Downtown/Convention Center. Our stay was brought about by the sudden and unexpected death of our youngest son. The staff at the Courtyard was absolutely great. They couldn’t do enough for us. The Director of Food and Beverage, Martha Anyang, was very understanding and caring. She and her staff were most caring,helpful and generous.. The Front Desk Manager, Calla Rudolph and her staff were also very helpful. Under the circumstances, the staff there made our stay as pleasant as possible. Each of them gave serious attention and concern of our needs. We seriously thank each of them for their unselfish and sympathetic assistance.

  39. We book 3 rooms at Towneplace suites Marriott in Moosic, Pa. When I called down to ask about a suite case rack the night Manger informed me she had no idea if the room came with one and that she was the only one working the hotel. The next day the cleaning women asked if we wanted one of the rooms cleaned we told her yes, and informed her that the other room was unoccupied and she could clean that. On our return back at 4pm the room was not cleaned and we asked her twice before we left to clean it. When my husband returned at 5 pm he asked her to clean it again. When I called front desk at 6:15 they said their was no one there to clean the room n they would give me the sheets to change myself. Would never recommend this hotel, they seem to have a teenager as a manager. Very unprofessional. Surprise they haven’t been robbed.

  40. We book 3 rooms at Towneplace suites Marriott in Moosic, Pa. When I called down to ask about a suite case rack the night Manger informed me she had no idea if the room came with one and that she was the only one working the hotel. The next day the cleaning women asked if we wanted one of the rooms cleaned we told her yes, and informed her that the other room was unoccupied and she could clean that. On our return back at 4pm the room was not cleaned and we asked her twice before we left to clean it. When my husband returned at 5 pm he asked her to clean it again. When I called front desk at 6:15 they said their was no one there to clean the room n they would give me the sheets to change myself. Would never recommend this hotel, they seem to have a teenager as a manager. Very unprofessional. Surprise they haven’t been robbed.

    • We booked 2 king rooms at the Marriott Courtyard Downtown Louisville in Louisville, Kentucky this past weekend for the Louisville / SMU basketball game (1/11/14). One room was for my wife and I and the second room was for my son and grandson. I would like to give praise to the night staff who checked us in. They all were very helpful and extremely friendly. We all thank you for that. When we booked these rooms I specifically asked if would be possible to have adjoining rooms so that we could be next to our son and grandson. I know there is no guarantee for honoring this request but we were very pleased to learn that this request was being honored. We want to give a special thank you to “Daniel” for taking care of this. As it turned out Daniel was also the driver of the courtesy shuttle to the airport the next day. We had a wonderful time and our stay at this hotel was outstanding. Again, a special thank you to Daniel as well as the entire staff on duty over the weekend. Very friendly, very professional and very accommodating. We would recommend this hotel to our friends. Hope to see you all again next year. GO CARDINALS !!!!!!!!!!!

  41. I would like to first give praise to the night person who checked us in. She was wonderful and very helpful. The problem was when we left, we forgot our pillows in our room and did not realize it till half way home. We called the hotel and spoke to the receptionist and explained what had happen and we told them we would pay for shipping. The response we received was to call FedEx or UPS, so we did and each told us to have the hotel use their account but have us pay. We called back and spoke to the same person who was not helping so we asked to speak to the supervisor and she stated she was the acting supervisor. We did not believe this to be correct but she was the only person to speak too. She finally agreed to ship the pillows with a pack and ship company. We explained we needed the pillows next day and would pay for over night . We called again the next day and was told they did not ship them because the store was close. We ended up buying new pillows but still would like our pillows back and it has been 7 days and still have not received our pillows. It is very disappointing to experience a staff member who would not assist us when we had an issue. These are only pillows but I would have expected from a hotel caring your name would be more supportive to their customers.

  42. I wish u all could find something better to do with your time..your “status” with Marriott rewards does not put u above and beyond any other PAYING guest… and does not entitle you to make bogus claims either!!!

  43. Thank you to the wonderful staff at the Marriott Northwest in Atlanta. I arrived on Tuesday evening without a reservation, having driven less than 5 miles in 5 hours in the crazy snowstorm. The staff welcomed me and all of the other folks who sought refuge from the gridlock conditions and icy roads. They made all of us as comfortable as possible under the circumstances. Without exception, the staff answered every request with a smile and a positive attitude. I was so impressed by the way in which the staff worked together, pitching in wherever needed. Their positive attitude helped all of us keep calm and remain positive.

  44. Thanks to Marriott for another great stay. My wife and I stay on a regular basis each year at your Lincolnshire Resort for our anniversary around the end of Jan-early Feb. Another great time this year. Same room, but this time our 3 night stay included chocolate covered strawberries and a flower (Thanks Alyce and her team). Great food and service at the bar and restaurants. Great to see the number of employees there have been there a long time. Even your food and Bev. mgr. stayed to help out at the bar for the Super Bowl. We now look forward to our May stay at your Beach Resort in Puerto Rico for 10 nights.

  45. Townplace suites, Tempe, Arizona. STAY AWAY……. pool party going on for hours well into the night, loud obnoxious guest, yelling, screaming in the hallways: management” I’m only a girl at the frone desk, I can’t do anything”. No attempt to quiet the noise, no attempt to help.

    Marriot? Never again

  46. Just came back from the Marriott St. Kitts from a week stay Had a suite that never had hot water for a hot shower. They ran out of soap or body wash supplies and the food service was the slowest from any hotel that i have ever visited. I am a Ritz Carlton club member and have stayed at many rItz hotels around the world. This st kitts hotel is somewhat an embaressment to the Marriott name

  47. Hello,
    I just want to say how much I enjoy your hotels and look forward to visiting them in the future. And irrevelant of your response I will continue to do so.
    This country is going through a period of re-writing laws that have been with us for thousands of year. Laws based on a lot of trial and error.
    We are currently going through a period of redefining this portion; and you may not know if you go too far. And it may not go far enough. This is not the 1960’s.
    I was disappointed to see this company get involve with this issue; just as I did Chick-Fill-A.
    As a frequent visitor of your wonderful hotel; ironically the past year in Arizona; please don’t threaten the political process. Even if I agree with you in the largest extent.
    Your expertise is in running hotels, which I appreciate. Please keep to it.
    The Fortune 500 company I work for does that; they focus on their core business.
    I am not threatening anything; which makes me better than you.
    You are good at your job; but you are not wise.

  48. I am not even able to check in to the Marriott at the Philadelphia airport. I am so angry with Marriott! I booked my room for 3 people online but called the same day for a better rate. I went online yesterday, month later, and they have us in a room with one king bed. I called the hotel directly and they said they cannot guarantee preference but they are all sold out of two double beds (so someone got their preference or everyone would be told at check in leaving never being sold out!). I got the run around for 20 minutes from “customer service” and then again today from corporate when I called to complain about customer service! They said do not book online. They said they didn’t know that you can’t have three people in a king size bed, they said there was never a request made. Once she admitted to seeing it in the computer she said she could not do anything about it. I emailed a detailed letter to corporate. I am ready to make a formal complaint if they cannot fix the situation with something other than excuses. The only positive is that I did not prepay. Beware if you do!

  49. Checked into. marriotts in Pleaseton ca. And was so dissappointed….after being treated poorly at the front desk…even though a Fold and usually Platium level client…treated rudely moved to different rooms because of toulet overflow…why jioin their membership when you are treated badly…….
    Going to switch to Hilton…Marriott is a bust

  50. I just noticed that I misspelled something. It should be Trina in Rewards was helpful not (hell) in getting me to Kia……. Please correct my error. Thank you

  51. We returned home yesterday from our stay at the Marriott Courtyard Allen Texas.
    The hotel is so dirty I will never stay there again.
    They never vacuum the rooms or the hallways on the room floors!!!
    I can’t even begin to think of all the dirt and dog hair because they accept pets also that’s in the carpet.
    The vacuum cleaners are on the carts but never in my 4 day stay did I hear or see one being used , never!!
    I asked the front desk why don’t you vacuum the carpet and they looked at me like I was crazy. I takes the abut 10 minutes to clean the rooms and use the long handle lint stick I guess to get the big crap off the floor.
    I will now stay at the Hilton Homewood Suites down the road.
    You need to vacuum this hotel, clean the showers with the mold in them and get new towels that are not paper thin.

  52. We spent 4 days at the Marriott TownePlace Suites at Atlanta Northlake. After having driven for 13 hours it was a relief to be given such a warm welcome and customer service that deserves mention. In particular Ms. Tashika Hicks took the time out to make sure we had what we needed and also added little extras like cookies and a snack or two for my 9 year old son. She was very professional and made us feel like she cared about our visit to Atlanta.

  53. Stayed at LAX Mariott 8/14-8/18 RM 161..
    First complaint deals with the parking fee.. $27.00 plus tax with a hidden comment saying parking fees apply on the Booking.com website.
    Every night around 2AM the 1st floor turned into the party floor with lots of traffic and noise .. The entry door did nothing for sound with every conversation passing thru to the room..
    Finally the last night about 2:30 AM I called the front desk to complain about the party noise coming from across the hall . About 10 minutes later , the fire alarm went off !!!! Worst stay of 6 hotel stays during my 8 days vacation trip …

  54. We stayed at Fairfield Inn & Suites, 1314 N. Elk Vale Rd, Rapid City, SD on Aug. 30 and did not have a quality experience. First this was the highest rate I paid during my 2 weeks of traveling. I waited for 15 minutes in the lobby waiting to secure 1 of 2 baggage racks, which I needed because my husband is disabled. When we got to the room I spend 10 minutes on the floor plugging and unplugging and resetting the A/C, until it finally started to operate. Then I went to do some laundry, only to find there was not detergent for sale in the laundry room, as stated in the Guest Service Directory, so had to go down to the front desk to get detergent and returning to the laundry and placing clothing and detergent in the washer, the machine would not take my quarters, so then I had to take everything out of the washer, get more detergent and go to the first floor for a working machine. Additionally the table and counter tops in our room had food crumbs and glass marks on them.
    The best part of the our stay was the friendly and helpful staff person in the breakfast room. It will take some incentive for me to recommend or stay at a Fairfield Marriott in the future.

  55. I have been a loyal customer @ Marriott for many years. I have one big complaint that has bothered me for years. Why when u have a TV in every room in the building do u find it necessary to have them in the public spaces,ie Conciegers Lounge, lobbies,resturants and health clubs?.I find it so annoying when I am trying to carry on a conversation or having breakfast,lunch or dinner to have to compete with a TV usually tuned into some news station or political show. It seems with all of the held devices that are out there and the tv units in your rooms you would find it unnecessary to supply the public with TV’s in your public spaces.

    Robert McKinney
    Thomas Wood

  56. Marriott International
    Towne Place Suites

    To Whom It may concern,

    Today I was finally able to reserve rooms for our daughters up coming wedding on December 6, 2014. I can’t believe the Fort Wayne Indiana Marriott Towne Place Suites would not be helpful at all. It took several months and we are still trying to get it right with them. I called there on April 14, 2014 and a date prior to that leaving messages for the event planner Kelsey Brown to return my call so I could find out how to block rooms for her wedding date as we are expecting people from out of town and a room for ourselves. No return calls from anyone. I called again on April 29, 2014 and again I was told I need to speak with the event planner Kelsey Brown . I said no I would like to speak with the manager and they said that was Greg they put me through to his voice mail and again I left a message to return my call, again no response . My daughter Brooke the bride started calling also , same thing happened with her a couple of times. She even spoke with Greg finally which he did not tell her he was the manager, I did. He said he would get back to her after he spoke to event planner. Brooke told him to get back with her that day . In the mean time she called Marriot Corporate and they should have documented this I’m guessing it was early May 2014 by this time. After speaking with corporate the funny thing was, Greg the manager in Fort Wayne, IN called her back like ten minutes after she hung up with your corporate office. He told her she would have her 20 rooms blocked also a complimentary room for herself and fiancé and a complimentary room for myself and husband for all of the hassle we have had to go through. Well the invitations have been sent out including where to stay at your Marriot Towne Place Suites which her reception hall advertises for your service on their brochures and website YOLO Event Center which is just down the street from this location. I called today to reserve rooms for myself and other out of town guests, first Greg told me he wasn’t sure if we had enough rooms left out of our block, he also did not identify his self or seem very enthusiastic to help . Being the manager you would think he would like to fill up these rooms and accommodate potential customers. I reminded him I was supposed to get a complimentary room at which he said I wasn’t. Ok whatever so I said I still need to make sure I have 10 rooms, I gave him my credit card number to hold these rooms no problem . I said so we did have 20 rooms totally blocked correct ? Greg said no only 12 were blocked for this wedding . He finally said he was able to block 8 more today. I called my daughter to tell her what was going on. Brooke then called Greg again he is supposed to be holding up to a total of 30 rooms for December 6, 2014. He then told her that this facility really does not have the accommodations to hold that many rooms, after which he finally agreed to do. It is a little late for us to try and get different places to stay for our guests. I don’t know that in the future I would recommend Marriott as a place to stay. For some reason it feels as if they really don’t want us to stay there. Perplexed.

    Sincerely,

    Sue Woodward

  57. Just file a complaint with customer service at Marriott corporate. Kathleen was nice enough to listen to what I have to say, confirmed that she will pass my complaint on to Marriott Residence Inn in Vacaville, CA. Then, at the end, I asked her for her opinion – if that would have been the right thing to do, letting the manager or owner know what was going on – she said I was wasting my time.

    This was my experience at the hotel over the weekend:

    A negative experience at this specific location for our hockey weekend. They over booked their rooms, wanted guests to volunteer to switch hotels. Worst part was they had used my name to tell one of five other guest that I had volunteered to move them to another hotel. I found this out tonight from an angry family on my son’s hockey team, whom I thought were joking – not.

    The hotel staff were beyond tolerable with their “I don’t care, and I don’t want your business” to one of their preferred Marriott customer who had informed them that he was not happy with their service in my presence.

    The hotel staff including their assistant manager who had called the police to escort another Marriott guest off their premises were verbally admitting to how they don’t want to lose their job if they have to call their sales rep (who had booked and confirmed all of our rooms) or their manager to accommodate these guests tonight.

  58. I was a guest at the Courtyard Marriott in Austin, Texas from Thursday November 6 through the 9th. The first mishap started with getting the wring type of room than had been requested. At first a friend and I were told that we had made a mistake when we registered on line. They added there were any king size bed rooms available anyway. After seeing written proof of the registration all of a sudden the rooms became available. Then much to our surprise the entire facility is under renovation. This information wasn’t anywhere on the website nor were we ever informed about the impact this might have on our visit. There were workmen there every day from 8 to 5:30, even on Saturday and Sunday. Unluckily for me, they were working on the 6th floor and my room was on the fifth floor. Starting to hear drilling and hammering that early in the morning was not an acceptable way to be woken up. All of the area hotels were full due to a big University of Texas football game so moving locations wasn’t feasible. When I expressed my dissatisfaction at check out I was told that “they” (corporate) aren’t allowed to inform the public about the renovation taking place, either verbally or on the website. In my opinion this is a blatant example of deceptive advertising. I wasn’t offered any type of credit or deduction in the room rate. The room price wasn’t cheap, $149 per night and I find myself hesitant to ever book in a Marriott again. I would like to request that once this email of concerns has been read, I receive an email back in return addressing these unfortunate incidents.

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