Contacting Marriott Customer Service Center
The Marriott Hotel is a well-known hotel with locations all over the world. The official website provides visitors with a breakdown of the Rewards program, available rooms and current specials and deals for travelers. There is no customer service information listed or link to a customer service or contact us page, but we were able to find all the contact information a traveler could possible need hidden on the Marriott Rewards page.
Phone Contact Numbers
You can contact one or multiple customer service departments using one of the Marriott phone numbers. You can contact customer service between 8:15 AM and 9 PM Monday to Friday using the toll number or 24 hours a day using the toll-free number.
- Customer Service (toll): 1-801-468-4000
- Customer Service (toll-free): 1-800-450-4442
- Customer Service (fax): 1-801-468-4033
The toll-free number is automated, so you’ll not speak to a representative when calling this line.
Some guests just prefer to contact Marriott customer service by mail. If that is your situation, you can use the general mailing address to reach the customer service department.
Marriott Guests Services Attn: Customer Service 310 Bearcat Dr. Salt Lake City, UT
Travelers can visit http://www.marriott.com for booking, room specials and customer service. There is no customer service page that we could find, but there is a customer service page for Rewards members. The Rewards program is free, so anyone can join in just a few moments and start earning points toward free rooms and other specials at no cost.
Customer Service Email
Some businesses choose to list a formal email address for customer service, but Marriott customer service chooses the online form. You can submit an email customer service form at https://www.marriott.com/suggest/suggest.mi. This form can be used for any and every customer service topic, but you should not include any financial information, including bank account or credit card numbers in your email.
We chose to send an email to the Marriott customer service team about room cleanliness and special needs considerations. We wanted to see just how long it took for an agent to answer our question or contact us in regards to our communication.
The Marriott customer service line is a full-service automated system that requires you to speak your request into the phone. If you don’t say anything your call will be transferred to an agent without further options. We were transferred and the call answered in just more than one minute. The Marriott agent told us that rooms are cleaned daily, but she could not tell us the last time the carpets were steam cleaned or the mattresses were replaced. She offered to take our contact information and call us back with the information. We will update with new information as it is received.