Contacting M&T Bank Customer Service Center
M&T Bank is one of the largest and oldest commercial financial institutions I the United States, opening its doors in 1856. The company is still headquartered in Buffalo, New York with branches across the Mid-Atlantic and New England States.
Phone Contact Numbers
The customer service department for general questions and concerns is available Monday through Friday 6am to 9pm; Saturday and Sunday 9am to 5pm EST.
- Customer service: 1-800-724-2440
The customer service department relating to mobile and online banking is available Monday through Friday 8am to 9pm; Saturday and Sunday 9am to 5pm EST.
- Mobile and Online banking: 1-800-790-9130
The customer service department for business customers is available Monday through Friday 7am to 7pm; Saturday 9am to 5pm EST.
- Business: 1-800-724-6070
The customer service department for mortgage customers did not provide hours of operation.
- Mortgage: 1-800-724-2224
M&T Bank Corporate HeadquartersOne M&T Plaza13th FloorBuffalo, NY 14203-2399
M&T Bank Home Equity PaymentsM&T BankP.O. Box 62146Baltimore, MD 21264
M&T Commercial Mortgage PaymentsP.O. Box 1302Buffalo, NY 14240-1302
M&T Bank Installment Loan PaymentsM&T BankP.O. Box 64679Baltimore, MD 21264-4679
Customers visiting the official M&T Bank website https://www.mtb.com/personal/Pages/Index.aspx have the ability to learn about personal, business and commercial banking/financial solutions. You have the ability to learn about everyday banking, apply for loans and credit cards or simply learn more about the company by visiting the AnswerZone.
Customer Service Email
Go to https://www.mtb.com/customerservice/Pages/CustomerServiceEmail.aspxand send a message to the customer service department. Although the message is secure, the company recommends not sending personal information I the message. We asked a few questions. We wanted to know if customers need to live near a branch in order to start an account. We also asked if customers can open an account online if they live out of state. The automated response merely stated a customer service representative would respond, with no indication of time.
Additional ways to contact the customer service department include:
If you have an extra 5 to 7 minutes to spare, you will be delighted with the customer service hotline. Unfortunately, the average customer may not have this amount of time to waste. We waited the allotted time and finally were able to communicate with a live agent. Since we didn’t have the time to waste, we asked for information relating to repayment assistance programs. The customer service agent offered the following link https://www.mtb.com/customerservice/Pages/RepaymentAssistance.aspxfor customers facing financial hardship.
The customer service team exceeded our expectations, but the wait time left little to be desired concerning the overall experience. Was our experience one of a kind or was your experience similar? We would love to hear your story in the comment section below.