Contact Mandalay Bay Customer Service

Contacting Mandalay Bay Customer Service Center

The Mandalay Bay customer service department is located within the resort and casino. If there is an issue you’d much rather address by mail you can use the address below. You should address your letter to the attention of a specific person or the current resort manager to ensure your letter reaches the correct person. If you are contacting the Mandalay Bay about a reservation you currently have you should call customer service rather than write. Your letter may not be received before your reservation date. Also, include contact information other than your mailing address in the letter to faster resolution.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customer service is available 24 hours a day, seven days a week. Domestic callers can use the toll free line, but local or international callers must call the local number.

  • Customer Service (toll free): 1-877-632-7800
  • Customer Service (local): 1-702-632-7777

If you will be traveling with a group, you need to contact the Mandalay Bay Group Sales department. The Group Sales department is open Monday to Friday 9 AM to 5 PM and 10 AM to 5 PM Saturday and Sunday.

  • Group Sales: 1-877-632-7900

Mailing Address

Mandalay Bay Resort and Casino3950 Las Vegas Blvd. Las Vegas, NV 89119

Official Website

Customers can read about the Mandalay Bay Resort and Casino online at http://www.mandalaybay.com. The website explains, in detail, all the places and spaces available at the resort for reservation or free enjoyment, including the Shark Reef, House of Blues Music Hall and Moorea Beach Club. Like so many Las Vegas hotels, the Mandalay Bay offers specials deals for weekday visits and combination deals for discount prices when you book air travel and rooms at the same time via the Mandalay Bay website.

Customer Service Email

There is no customer service email address or form for general customer service, but groups can contact groupleads@mandalaybay.com for group lead information and support. Otherwise, hop over to Facebook, Twitter or YouTube to speak with a representative from the Mandalay Bay customer service center.

Our Experience

The customer service number for the Mandalay Bay is answered by an automated message. You are given several options if you wait on hold, but pressing 0 does speed up the call. We talked with the reservation specialist about booking rooms that span from mid-week through the weekend. According to the website, the rate increases dramatically during the stay. The agent claimed this was common among all hotels, even those located off the strip and no price adjustment would be made to even out the room cost.

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44 Comments on “Contact Mandalay Bay Customer Service
  1. I live and work here in Las Vegas. In my opinion giving someone a stiff and unfriendly warning about disturbing other guests in the hotel after booking and paying for a suite just because I live in Vegas is discriminatory.I found out this is general policy for the hotels in this chain. I will never again use a MGM hotel ever. This was to be a holiday treat for my family and I was taken aback when after checking in I was approached by the manager at the front desk about having extra guests and not disturbing other hotel guests. Iguess that’s the price you have to pay to be an elite resortist.

  2. Yes. I feel they do discriminate and do not address issues. Please speak to the head department of customer service how they discriminate employees. This takes away business away and quite frankly just because of their attitude I am not going to stop going to the House of Blues or other nice stores.

  3. Christi,
    Please stop making untrue claims about TechN9ne its absolute fear mongering. Tech is not a satanist, and none of his songs encourage rape. Its ridiculous that you would even put that here. Its one thing not to like an artist but its another thing all together to just slander that person. I happen to be from Kansas City, and have known tech for quite a while. My cousin Icy Rock used to be one of his original producers. For the record Tech is an entertainer, he is a rapper these things are very true, but he is also a family man with 2 children of his own, and a believer in Jesus Christ, if you had the foresight to actually listen to any of his albums you would know that he was raised in a very spiritual home and discusses it and his beliefs in every single album. The lines you wrote above mention Satan shooting his friend. Thats a metaphor for the force of evil doing something to harm him, why the heck would a satan worshipper say that? The truth is you are just some suburban, right wing individual who doesnt know anything about rap nor can decipher the words you type. This is ridiculous that Im even having to respond to your post, but it is just the most insane, incorrect thing I have ever read.

  4. I’m staying in room 6331 today it fathers day and it’s my second night on the couch we’ve been asking replacement for metres 2 days about seven to eight times everything has been documented we have paid hundreds of dollars for that room I will dispute the entire charge for that room since we sleeping on the couch in my entire request in all my request are being ignored to replace the mattress second day in a row I will be check out tomorrow Monday and we won signed the check out of the few minutes and the credit card charge if you would like to contact me you can reply to this email or you can call 818 590 8699 thank you bye

  5. I travel a lot . This is the worst hotel I’ve ever stayed at. We have been trying to check in for 5 hours now. One excuse after another about the room not being ready. Had 3 days planned here. Now there’s only two. Thanks a lot Mandalay Bay!

    • Look; I don’t know if you’ve worked in the hotel business, but these things come up. Such things like leaks, a huge mess from the previous occupant; employees have to clean up those messes. So you have to be patient. You’re not entitled. It isn’t Mandalay Bay’s fault your room isn’t ready, in your scenario nobody is to blame. So stop being a douche bag and suck it up. That’s life. Get use to it. The worst hotel you’ve ever stayed at? No, the worst hotel you could ever possibly stay at is on Freemont street.

  6. I just wanted to take the time to say how pleased my wife and I were with the whole customer service experience at your hotel. We,ve been to Las vegas many times, but this is the first time that we’ve stayed at Mandalay Bay during auction week. As busy as evryone was during this hectic week of the barret-Jackson auction, evryone we met were super helpful and extremly pleasant to deal with. I special thanks to the kind and extremly helpful cleaning staff that helped keep our room (15312) so tidy during our stay there this week. My wife especially loved how cheerful and pleasant the little grey haired maid was.

    We will be back to Las Vegas again next September, and our first look will be at Mandalay Bay.

    Thanks again for making our week there so enjoyable.

  7. Horrible check in. No room ready. My room had food left in night stand. Bell cap not on duty. Over priced for a bad room cleaning and front desk service. Motel 6 would have been better ! Thumbs down

  8. During my stay, I witnessed several acts of inappropriate corporate bullying. Without mentioning any names, I had a conversation with a certain employee after witnessing him being bullied by his manager. He informed me that this was normal working there and that he was used to it. My partner and I were completely offended by this and will never stay at any of the MGM properties on the strip, As a business owner, I feel that corporate bullying is out of control and I could not imagine allowing any bullying at my business. I feel it is quite obvious the employees at Mandalay Bay are bullied and are unhappy due to this. No employee should feel bullied. Shame on Management of Mandalay Bay for allowing this to continue.

  9. Big kudos to ray Martinez at beach level valet!!! I was at luxor and realized I left my phone in the cab I had just gotten out of. While I was at luxor security trying to track the cab down, ray had spotted my phone when he opened the door for the next customer, he retrieved it and started calling my last numbers called and knew I was at the luxor. When my son called my phone he answered and told him where to retrieve my phone. I was so thankful and wanted you to know what a great caring team member you have!!!

  10. I stayed at Mandalay Bay last week with my sister and my young son. I had a really great experience with an employee named ‘Bill’ who works as a parking garage attendant. Without going into the morbid details of a sad situation, I will just say that my sister and I were not getting along due to her antics – we were only in Vegas to pick up my father from the airport the following day and drive back home to Southern California, so when she insisted on making our overnight stop into a raging party I was NOT happy. My son is just a baby and being around my intoxicated sister while she tried to pick a fight with me was too much so I left with the little guy and went to the parking garage to get us into the car… I had been having a really difficult time with my sister for quite sometime, and it was the holidays, so tensions were high and all I wanted was to get away from her until she sobered up and calmed down. As I approached my car, a nice man on a bike came over to offer his help. His name was Bill. He saw that I had tears in my eyes, the baby was fussing and I was struggling to load our things into the trunk while my sister yelled at me over the phone (she was mad I left; but I had to and I wasn’t sure what to do). Bill stood with me and listened while I explained the situation. He wasn’t pushy or nosy, he just really wanted to help. He was older and had the kindest eyes I’ve ever seen in that town! He seemed very calm and when I finished talking he looked at me and said, “I know how that feels but whatever you do; never give up. Never EVER give up. You will be ok. Your sister will too. Just don’t give up.”
    I don’t know why but hearing those words calmed me immediately. Bill then offered to ride to the front lobby and help me find my sister. He gave me directions and I drove to the valet where he smiled at me again and disappeared inside. A few minutes later my sister appeared. She was crying too – she apologized and gave me a hug. We got her into the car and went to pick up my father… Needless to say it was still a very long trip home for me and the baby but the fact that this total stranger took a half hour out of his day to help a distressed young mother and her family means so much. This man was not selling anything or looking for tips. He wasn’t worried about whether I was a ‘Vegas Player’ or a ‘Pretty girl wanting to party” or any of the other things hustlers in that town have tried to suggest I be… I will be honest I outgrew the Vegas scene a while back but I would return to Mandalay Bay anytime if Bill was there. He should be the MANAGER of that hotel. He has a heart of gold.

    BILL if you ever see this message… THANK YOU from Leah, Judah and Ali. You made a difference in my life. You are such a great person. God Bless you.

  11. I wanted to make a positive comment about an employee at the Raffles restaurant within Mandalay Bay. It was my last morning in Las Vegas, and I stopped in for a quick breakfast. I was greeted by Jeanne with a genuine smile and sense of humor. She was incredibly attentive, and I noticed what I good role model she was for the other wait staff. She treats each customer with kindness, patience, and infuses her warm humor. She should be praised for her work ethic and attitude! Thank you Jeanne!

  12. Sitting at orchid lounge to work on my laptop.
    asked the lady at the counter if I could smoke. She said not until 2pm. It was 1:55 so I waited. Then at 2 I asked if there was an ashtray that I could use and she told me there was one at the bar. I walked around and only saw them on the counter behind the bar. Not sure why she didn’t just take a few steps to get it for me.
    so I went back to her and asked her to please get it for me since I didn’t want to go behind the bar. She walked into the bar, took out an ashtray and slammed it onto the bar. And walked away.
    so I took the ashtray and went back to my table.
    very poor service.
    I own and manage 6 hotels in Seattle (#1 trip advisor in 4 of my markets ) and rarely see this type of service.
    what really irked me was that I had tipped her twice this morning when bought coffees. The coffees were $4 each and each time I tipped $1.50.
    guess that wasn’t enough for her.

  13. I’ve been going to Vegas for 25 years and the service I received as a first time guest of Mandalay bay was pathetic. At check-in they tell me that they are fully booked and don’t have suite with twin queen beds. After examining to them that I’ve had this reservation for six months and that I’m playing in a wsop event the next day, they proceed to put us in a handicapped room. As if the situation wasn’t bad enough, the desk manager, Kristin koucher, gives us attitude and tells us they have no obligation to honor our requests. Then she really became rude. Fine, we go to the room and the next day we use the shower only to have it flux the hole bathroom. Go down to the desk, they offer nothing for our inconvenience, send up a maintenance guy who fixes the problem then uses all our towels to clean the floor and throw them in the bath tub. I’ve stayed at motel 6’s with more class then this place. What a nightmare!

    Michael sima

  14. Hi

    My husband and I stayed at your hotel for 7 days the service cleanliness of the room was excellent
    My husband played @ the race and sports bar area he was told that d/t the above he would receive two hundred dollars off of his hotel bill as a part of using the race and sports bar and his Mlife rewards we did not receive this beneifit he was told it would automatically come off of the bill could you kindly respond as to why this was not done
    Your prompt attention to this matter is greatly appreciated

  15. My Wife and I just stayed at Mandalay Bay again and as always had the greatest time. We have been coming to las vegas for over 20 years. We love the Mandalay Bay. The sevice is next to none. Everyone there only wants to help you, what a fantastic place. Thanks to Amy lunsford every stay is great and shes the one that got us to stay there a few years ago. And thanks to Andrea Chrisensen also. Just wanted to let you know that the Mandalay Bay is the best. The service,food,gambling,beaches are the best in vegas. A great big Thank You Mike& Diane from Kansas

  16. Just stayed at Mandalay bay. Booked trip last minute due to the great weather. I am a frequent guest at MB. I enjoy the wave pools and lazy river. I was surprised to find that the wave pool was not open and only one pool was. All guests we crowded into one pool area and there were no chairs’available. I believe there should have been a notice when I made the reservation that only one pool would be open. Ver disappointed!!!

  17. Visited the shark exhibit. It was fantastic. It was spoiled by the fellow in the horseshoe crab exhibit who called me a liar for saying there are horseshoe crabs in Washington State. He was so wound up he called his supervisor. What a pity and a blemish on such a fantastic facility.

  18. Stayed at a room in MB and left on check out day. Me and my girlfriend accidentally left a couple hundred dollars in the room safe, not realizing until I was back home half way across the United states that we left it in there, we made a few calls and the only thing they could have us do was to file a missing property report on the website. Over a week has gone by and neither of us have heard a single thing about anything and I’ve called a few times and they say nobody has any clues on what is going on. Not exactly happy with the hotel, not even counting our whole party spent a lot of money on hotel rooms for a couple days.

  19. We stayed at MB 15/17 March. On the evening before leaving we decided to order room service. It took a little over 45 minutes to arrive, and when it did, it was shocking. It came in takeaway tubs not plates with an actual knife and stone cold. The fries looked grey, and limp. The supposed Angus burger looked like a hockey puck. The flatbread which is supposed to be crisp was soggy, and then there was the chicken. All of the food had been clearly been precooked then microwaved, and clearly left till brought up to the room. I would have had a better meal if I had ordered from McDonalds, and at $20 for the burger, we were very disappointed. The food was shoddy at best, and an embarrassment to the MB.

  20. My comments are in reference to a suite I rented at MB from April 13 thru 15. The room was in need of renovation. The carpet was worn and dirty, one table was scratched in five places down to the wood (two to three inches long) and the other tables had stains. The furniture was worn, the floor in the bedroom bathroom was chipped in several places. The closet door near suite interence did not fully close. the Michael Jackson one sign over the suite windows had a large hole in it.

    For the price of the suite I expected to receive a room that was a step above the norm.

  21. Hello Customer Service

    I hope you can help, and give us some kind of a response. I sent a letter of complaint over a month ago and we have not heard back from Mandalay Bay Upper Management and Risk Management regarding an event that took place back in May 23rd. I would appreciate it if someone could call me or email me back to confirm that you received our letter and hopefully are still reviewing this matter. The fact that it has been over a month and no one from Mandalay Bay or Risk Management has not called me or emailed me regarding this matter really upsets me, I feel that Mandalay Bay doesn’t care about what happens to their customer. I truly believe that my family and my self were treated very bad, and security management and Light nightclub handle that situation very badly. I would truly like someone form Mandalay Bay to get in touch with me regarding this event. If for some reason you do not have the letter that was sent to your please advise and I will make sure we send it off again. The Letter was a formal complete regarding the following parties Robert Rocha Jessica Valdez and myself Ruben Rocha. I will wait until the end of the week to hear hopefully hear back from some one. If we do not hear back, i will assume Mandalay Bay truly doesn’t care. I will then have no choice but to send may letter to all the news stations here in LA and Las Vegas, maybe some one from the media might agree with how we were treated and would be interested in meeting with us. I truly hope we don’t need to go this route. than you

  22. please advise,how I can get my friends cell phone returned,left 14 aug 15………freddis williason..cell..ken d

  23. Hello, I hope I have found a correct email or that this can be forwarded to the correct person.

    First off, we have stayed at Mandalay Bay a number of time, honestly it is always our 1st choice. We have only stayed at Mandalay Bay and 1 other hotel in Vegas on our many trips. We recommend it to everyone who is going to Vegas!!! Comfortable, beautiful hotel….we like to call HOME!

    We stayed July 20-24, this was a wish granted to our daughter from “Make a Wish”. She had brain surgery to remove a tumor in May. Her wish was to go to Las Vegas on a shopping spree and stay at Mandalay Bay…her favorite resort!! Our room was a basic room which we have had on all our other stays. We were given VIP, which didn’t really amount to much other than coffee, juice and water. Don’t get me wrong it was nice not to pay $5 for a coffee!
    Our room attendant was great, we always had what we needed everyday.

    Our concern arose when we checked out and were given the receipt. The room was prepaid by “Make a Wish” $1433.60!! We were shocked and felt so bad that no deal was given to this amazing organization which helps kids to enjoy life after serious illnesses or surgery. Our daughter was also upset, maybe even more than us. For this price my daughter should have had a upgraded room, free shows,restaurant coupons, t-shirts, water bottles!! It left us a pit in our stomachs and sour taste for the resort that we love!

    “Make a Wish” should have received some sort of discount, or our daughter should have received “special” treatment for the entire stay.

    This makes us think we need to find a new HOME when we take our hard earned money on vacation to Las Vegas. But we really don’t want to.

    Sent this email 10/08/2015 have had no reply to guests@mandalaybay.com and also voiced it on our survey that was emailed to us after our stay.

    Please let us know the reasoning for this.

    Thank you, will be waiting hear back soon on this matter.

    Lana Bilokraly (Troy and Lanelle)

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  25. My husband and I stayed at your Hotel on Sept the 4th through Sept the 6th and were very disappointed! We stayed in room 33217 and have never experienced so many things wrong at one time. We frequent many nice places in Vegas and thought we would stay at your establishment due to the concert being held there on Friday night. I now wish we would have stayed elsewhere and taken a Cab. Just to list a few of our experiences:
    First noticed the beds were both tilted, one had a bed spreadsheet and the other did not….not sure what to make of that? Went to call for luggage and found that all the phones were disconnected and only one had a cord, the one in the bathroom couldn’t work due to the pieces rattling in the hand set, burn mark on top was an added bonus….really strange! Still perplexed by the Box contraption protruding from the wall marked with the diagonal word PHONE, pretty sure we left 1950 behind. My husband had to move the little table between the beds and maneuver down to connect the phone, not to mention that the table looked as though it came out of someone’s yard sale and hadn’t been cleaned in a long while. Speaking about clean…Our bathroom was extremely dirty, the shower floor looked a little more than appealing, very dirty, as though it should have been in a truck stop, shower door was full of water spots and the stain tub was no better. I recommend someone take a cloth and at least run it around the base boards to knock off the noticeable dust build up!
    While taking a bath I could also tell that the floor under the sink was in need of some over-due cleaning. The sink handles in the bathroom were very hard to turn, looks like maybe a little WD-40 would have helped! Possible could have also added a little more light in the hallway going towards the door, try using the mirror with no more than a faint glow from above, not good!
    After checking out of your Hotel and speaking to others that have stayed at the Mandalay and discussing what we encountered, I decided to call and try and explain some of my frustration, only to find that I was told that if I expected a better room, I should have spent the extra 39.00 a night for an upgrade! If we had known that we needed to request an upgrade in order to get a clean room, we would have never stayed to begin with, not to mention the fact we already spent 700.00 and wondering why the 39.00 would have made such big difference. We have never had to request an upgrade at any Hotel in Vegas and have always been extremely impressed and pleased!
    Signed,
    Really disappointed with customer service or a lack of!

  26. My husband and I stayed at your Hotel on Sept the 4th through the Sept the 6th and were very disappointed! We stayed in room 33217 and have never experienced so many things wrong at one time. We frequent many nice places in Vegas and thought we would stay at your establishment due to the concert being held there on Friday night. I now wish we would have stayed elsewhere and taken a Cab. Just to list a few of our experiences:
    First noticed the beds were both tilted, one had a bed spreadsheet and the other did not….not sure what to make of that? Went to call for luggage and found that all the phones were disconnected and only one had a cord, the one in the bathroom couldn’t work due to the pieces rattling in the hand set, burn mark on top was an added bonus….really strange! Still perplexed by the Box contraption protruding from the wall marked with the diagonal word PHONE, pretty sure we left 1950 behind. My husband had to move the little table between the beds and maneuver down to connect the phone, not to mention that the table looked as though it came out of someone’s yard sale and hadn’t been cleaned in a long while. Speaking about clean…Our bathroom was extremely dirty, the shower floor looked a little more than appealing, very dirty, as though it should have been in a truck stop, shower door was full of water spots and the stain tub was no better. I recommend someone take a cloth and at least run it around the base boards to knock off the noticeable dust build up!
    While taking a bath I could also tell that the floor under the sink was in need of some over-due cleaning. The sink handles in the bathroom were very hard to turn, looks like maybe a little WD-40 would have helped! Possible could have also added a little more light in the hallway going towards the door, try using the mirror with no more than a faint glow from above, not good!
    After checking out of your Hotel and speaking to others that have stayed at the Mandalay and discussing what we encountered, I decided to call and try and explain some of my frustration, only to find that I was told that if I expected a better room, I should have spent the extra 39.00 a night for an upgrade! If we had known that we needed to request an upgrade in order to get a clean room, we would have never stayed to begin with, not to mention the fact we already spent 700.00 and wondering why the 39.00 would have made such big difference. We have never had to request an upgrade at any Hotel in Vegas and have always been extremely impressed and pleased!
    Signed,
    Really disappointed with customer service or a lack of!

  27. Just checked in and already not happy with the service. We have had to call down 3 times within the first 10 mins of being in the room. No ice bucket, needed more towels, no room service menu, no upgrade even though we called 2 hours before arrival and they said we already had one. All staff was rude except bell desk and the person bringing us the things. Let’s see how the rest of our stay is

  28. I had purchased a ticket to attend the Michael Jackson One show. In error I had purchased it for 30/10/2015 instead of 30/12/2015. I purchased the ticket online on 30/10/15 in London, England via viator. I am seeking an amendment on my voucher so that I will be able to attend the show on 30/11/15. I will be in Las Vegas on the 29/11/15. Please assist me so that I will be able to watch the show, I am a very keen Michael Jackson fan. I have limited resources and would not be able to afford another ticket. My booking reference with viator is BR-562605326. Thank you.

  29. This is my 3rd consecutive visit to your
    property which I’ve been wrongfully charged for refreshments from your mini bar after checkout. I’m spending my valuable time (20 minutes) trying to correct this issue. I’m getting frustrated with your property and the likihood of playing at Wynns property are greater than ever before. I receive an abundant amount of marketing campaigns from Wynn and probably visit them on my next trip.

    Marc Bedell

    Sent from my iphone

  30. I thank Mandalay Bay for contacting me in regards to the water bottles not included in the resort fees. I contacted Delta Vacation Packages as well about the error on their website. By the time, customer service contacted us about receiving the water, we had already proceeded on our own to purchase water for our dietary needs. I also wanted to include most resorts give a full size gym and an enclosed business center for guests to have private computer use. We had to pay an extra access fee to enjoy the spa amenities and the full size gym. We had to go to our former resort for printing needs without paying an additional fee to print items. Paying 30 a night and not receiving full access to amenities is unheard of. And we had to pay to visit Shark Reef. The Mandalay Bay is a delightful spot, I just wish more was included in the resort fees.
    Thanks,

  31. I lost my prescription glasses on June 6, 2016 in your hotel lobby. They black framed. Darwin Geek is the brand and that name is on the inside frame. Please let me know if they were found and turned in.

  32. I can not thank Jessica at the front desk enough for the amazing customer service I received. She has gone above and beyond to make sure I had an amazing stay. Her customer service skills are priceless. She was able to determine I had a bad and long day (before I got to the hotel) and she made it her goal to make sure I had an amazing stay. I am so impressed by her kindness. She has left a lasting impression with her smile and positive attitude. I just thought you should know what a amazing employee you have. Thank you, Thank you Jessica!
    Sincerely,
    Kimberly Miller

  33. We arrived Thursday 8-10-17 2:30pm, waited in the check in line for over an hour and half. Finally checked in for our two rooms, 25-215 & 25-217, I tried to upgrade to the two bedroom suites but they were not available. It was my daughters 25th and fathers’ 65th b-day vacation. I was informed by the man who checked me in that my dad can get free parking for both cars if he gets a M-life card, so we did. My father is a Vietnam veteran and has PTSD and is a paranoid schizophrenic so it is hard to get him to leave the house, but he decided he wanted to go to Vegas. When we exited the elevator on the 25th floor there was an overwhelming odor of marijuana. Didn’t think too much of it and thought it would dissipate. I had my 16 year old daughter with me. When we opened the door to room 25-215 it was almost completely filled with smoke from the “pot”. We went to the other room 25-217, and it wasn’t as bad but still smokey. I immediately went back to check-in. Waited again in the 1 ½ hour line to switch rooms. I informed by the lady that they should make sure the room is ok for the next guest and she said they will put in a “bomb” to allow for the smoke and smell to leave, before they put in any guests. I was moved to 22-203 & 22-217 (way to far apart.) I was given “temporary keys” for the rooms on the 25th floor to retrieve our luggage. Before I was able to get back up to the 25th floor my 16 year old daughter meet me in the hallway on floor 25 and said that another guest just walked into room 25-215, they had a key, as she was changing and getting her luggage. HOW CAN YOU CHECK IN ANOTHER GUEST WHILE THE ROOM IS STILL OCCUPIED? We managed to get our luggage from both rooms and went to our new rooms. Still way far apart. Again, I went back to the check in line, only about an hour wait this time, and told the same lady who switched our rooms what had happened. She then got a manager and I was comped two nights. Not good enough but by this time we were all exhausted and just wanted to relax. I kept my dad in 22-203 since it was closer to the elevator. He was complaining that the AC was barely working and it was hot, so he just wet towels to cool off. We put a do not disturb sign on the door, and still the house keeper came in and made the beds. Loved the pool, too hot for my dad and the cabana rental was too expensive, so he was basically in the room the entire trip. Stayed our two nights, and as we were leaving Saturday morning, we had to pay $24 per car to leave. DID NOT HAVE THE FREE PARKING LIKE WE WERE TOLD. JUST OVERALL WORSE EXPERIENCE IN SUCH A NICE HOTEL.

  34. I would like to express my frustration with your organization, I have stayed at many
    of your properties including the Bellagio, MGM. and Mandalay Bay. I always get a nice suite and spend thousands of $. I kept coming back because of your superior
    service and the kindness of your employees. I am a 65 year old business executive
    and I know the customer should be valued. My most recent stay at the Mandalay was great until my toe was hurt at by the chair at a spin video poker table. I ask for first aid as my toe was bleeding thru my tennis shoe, in 20 minutes a security guard showed up. His first comment was “what happened” not are you okay, then
    another security guard showed up. he was more interested in looking at my license and looking at the stool that caused the damage. I wrote a statement and was told someone would contact me in a couple of days. This happened on Friday August 4th and NO one has contacted me. I feel very disrespected and I really would like to think that my race was not a factor in the no response. My name is Reginald B Richards and my wife is Mollie F. Richards, check your records and see that we usually get a 2 bedroom suite so that we have
    room for our grand children. I just made reservations to stay at The Palazzo Hotel on October 1st and 2nd, had this been handled differently it would have been the Mandalay Hotel. I would hope this letter of truth would finally get someone with authority to respond .
    Thank you

  35. The worst rooms ever.
    Mold in shower. Room had a very bad smell like someone died in this room.
    They gave me anouthet room with mold.
    The desk staff was very rude and unwilling to make me happy.
    As I express my thoughts they called security and had me escorted to my room. That eve I had to change hotel due to staff and hotel conditions.

  36. We Stayed at Mandalay Bay for the first time, Super Bowl weekend! The hotel stay was a pleasant experience except for last morning for breakfast! We ate at Seabreeze restaurant. Both of our breakfast entrees were cold! We sent the food back, no apology no manager. We waited another 20 mins for our new entrees to arrive! The food was at least hot this time, but we only ate a little of our food because because we were so irritated about the bad experience. Asked to talk to the Mgr. He came to our table with a attitude. He has did nothing for us, just took our plates and walked away! Terrible management at this restaurant….the entire experience makes us not even want to come back to stay at the hotel!

  37. i m thinking of booking in to your hotel in june i was wondering if i could get to any of your rooms without using the elevator as i do not like going in them

  38. We have been going to Mandalay Bay since there were Parrots in the reception area around 20 years plus…..never had any issues that I am seeing here….VIP services under the management of Steve DeCastro has been totally receptive to everything we have asked for to include my daughters wedding at MB. Staff in the VIP reception has been totally outstanding. While, yes, we can go thru VIP services, everyone in the hotel without knowledge of our so called status has been fantastic – never a problem, poker room staff also outstanding.

  39. The worst customer service that I have ever experienced in Las Vegas! The manager by the name of Sam is rude and has the worst customer service ever! Do not stay here there are better places for you to stay and enjoy your time in Las Vegas!

  40. The worst customer service that I have ever experienced in Las Vegas! The manager by the name of Sam is rude and has the worst customer service ever! Do not stay here there are better places for you to stay and enjoy your time in Las Vegas!

  41. I had a booking for the 3/4/2020 to 05/04/2020 we had to council because my friend and I were going on a tour with Road Scholar and they cancelled we were left stranded in Guatamala our booking number is 3477778, Jennifer Stone and Jessica Gretton we are from Australia we were disappointed , we a planning to come again next 2021 , would it be possible for us to have voucher to replace our cancellation. Thank you Jennifer Stone

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