Contacting Mandalay Bay Customer Service Center
The Mandalay Bay customer service department is located within the resort and casino. If there is an issue you’d much rather address by mail you can use the address below. You should address your letter to the attention of a specific person or the current resort manager to ensure your letter reaches the correct person. If you are contacting the Mandalay Bay about a reservation you currently have you should call customer service rather than write. Your letter may not be received before your reservation date. Also, include contact information other than your mailing address in the letter to faster resolution.
Phone Contact Numbers
Customer service is available 24 hours a day, seven days a week. Domestic callers can use the toll free line, but local or international callers must call the local number.
- Customer Service (toll free): 1-877-632-7800
- Customer Service (local): 1-702-632-7777
If you will be traveling with a group, you need to contact the Mandalay Bay Group Sales department. The Group Sales department is open Monday to Friday 9 AM to 5 PM and 10 AM to 5 PM Saturday and Sunday.
- Group Sales: 1-877-632-7900
Mandalay Bay Resort and Casino3950 Las Vegas Blvd. Las Vegas, NV 89119
Customers can read about the Mandalay Bay Resort and Casino online at http://www.mandalaybay.com. The website explains, in detail, all the places and spaces available at the resort for reservation or free enjoyment, including the Shark Reef, House of Blues Music Hall and Moorea Beach Club. Like so many Las Vegas hotels, the Mandalay Bay offers specials deals for weekday visits and combination deals for discount prices when you book air travel and rooms at the same time via the Mandalay Bay website.
Customer Service Email
There is no customer service email address or form for general customer service, but groups can contact firstname.lastname@example.org for group lead information and support. Otherwise, hop over to Facebook, Twitter or YouTube to speak with a representative from the Mandalay Bay customer service center.
The customer service number for the Mandalay Bay is answered by an automated message. You are given several options if you wait on hold, but pressing 0 does speed up the call. We talked with the reservation specialist about booking rooms that span from mid-week through the weekend. According to the website, the rate increases dramatically during the stay. The agent claimed this was common among all hotels, even those located off the strip and no price adjustment would be made to even out the room cost.