Contacting magicJack Customer Service Center
A viable alternative to the high price of phone service is magicJack. This service allows customers to merely plug up their phone to the jack and plug the jack into the router and make calls. Using this service is less than $20 per year, with no additional hidden costs.
Benefits of using magicJack include:
- No computer required
- Transfer existing phone number
- Free local and long distance calls
- Free call waiting
- Free international calls
- Free voicemail
The company wants to put the customer first by offering multiple methods to contact a customer service representative. The available methods include calling the customer help center, mailing correspondence and even communicating with a representative via live chat.
Phone Contact Numbers
Although the customer care line is available on the official website, the normal business hours are not listed. We feel as if the company would respond to call Monday through Friday, but are not certain.
MagicJack Corporate Office: 1-561-594-2140
MagicJack voicemail box: 1-561-722-0433
Customers can send questions and concerns to the corporate office listed here:
5700 Georgia Ave.
West Palm Beach, FL 33405
P.O. Box 6846
West Palm Beach, FL 33045
Customers can communicate to a live agent by using the Live Chat feature. The questions are answered promptly. The live chat section of the website provides previously asked questions for customer review.
The official magicJack website http://www.magicjack.com/plus-v05/ provides information from the creator as well as information regarding the new product magicJack plus. The website promotes several free options as well as the overall cost savings. We found customer reviews and testimonials from customers excited about the service and the savings. The company also features a 30-dasy risk free trial.
Customer Service Email
In order to send an email to customer service, you must have an account. You will visit https://web08.magicjack.com/my/login.html?setModeCSS=CSS1 on the magicJack site and enter an email address or phone number as well as the password associated with the account.
The company is prideful of the savings it passes along to the customer. MagicJack also presents itself as a company committed to the customer. Unfortunately, we did not have a positive experience. We attempted to call the corporate headquarters several times throughout the day and all the phone did was ring. We even attempted to call the corporate mailbox and leave a message in anticipation of speaking to a live representative. This attempt failed as well. The only communication we had with a live agent was when we utilized the live chat feature.
We hope you had a better experience dealing with magicJack. Comment below.