magicjack

Contact magicJack Customer Service

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Contacting magicJack Customer Service Center

A viable alternative to the high price of phone service is magicJack. This service allows customers to merely plug up their phone to the jack and plug the jack into the router and make calls. Using this service is less than $20 per year, with no additional hidden costs.

Benefits of using magicJack include:

  • No computer required
  • Transfer existing phone number
  • Free local and long distance calls
  • Free call waiting
  • Free international calls
  • Free voicemail

The company wants to put the customer first by offering multiple methods to contact a customer service representative. The available methods include calling the customer help center, mailing correspondence and even communicating with a representative via live chat.

Contact Info:

Phone Contact Numbers

Although the customer care line is available on the official website, the normal business hours are not listed. We feel as if the company would respond to call Monday through Friday, but are not certain.

MagicJack Corporate Office: 1-561-594-2140

MagicJack voicemail box: 1-561-722-0433

Mailing Address

Customers can send questions and concerns to the corporate office listed here:

magicJack
5700 Georgia Ave.
West Palm Beach, FL 33405
Or
magicJack
P.O. Box 6846
West Palm Beach, FL 33045

Tech Chat

Customers can communicate to a live agent by using the Live Chat feature. The questions are answered promptly. The live chat section of the website provides previously asked questions for customer review.

Official Website

The official magicJack website http://www.magicjack.com/plus-v05/ provides information from the creator as well as information regarding the new product magicJack plus. The website promotes several free options as well as the overall cost savings. We found customer reviews and testimonials from customers excited about the service and the savings. The company also features a 30-dasy risk free trial.

Customer Service Email

In order to send an email to customer service, you must have an account. You will visit https://web08.magicjack.com/my/login.html?setModeCSS=CSS1 on the magicJack site and enter an email address or phone number as well as the password associated with the account.

Our Experience

The company is prideful of the savings it passes along to the customer. MagicJack also presents itself as a company committed to the customer. Unfortunately, we did not have a positive experience. We attempted to call the corporate headquarters several times throughout the day and all the phone did was ring. We even attempted to call the corporate mailbox and leave a message in anticipation of speaking to a live representative. This attempt failed as well. The only communication we had with a live agent was when we utilized the live chat feature.

We hope you had a better experience dealing with magicJack. Comment below.

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Rating: 1.5/5 (84 votes cast)
Contact magicJack Customer Service, 1.5 out of 5 based on 84 ratings
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178 Comments on “Contact magicJack Customer Service
  1. Please let me know what I can do?
    I have the original Magic Jack andhave 1 year left, what can I do to get Magic jack and will i be able keep my same number?

    • I bought the original magic jack in 2010 which i purchased time till 2016. I bought the new magic jack in july 2012 with the regular time of one year. I would like to transfer my purchased time to the new magic jack. I received a call from an anoymous number stating being from magic jack. I told him what I needed and he wanted to charge me 299.00 to transfer the time over to the new magic jack. I said no, i am retired and living on a budget. He then said he could drop the charge to 99.00. I got mad and stated that I would facebook what magic jack was trying to do. shortly again anymously a call came in and said I had won the mega millions and a brand new car. I asked what did I have to pay and I was told that it would cost me 100.00. I asked if I could pay the 100.00 the day the car arrived, and was told it would have to be paid in advance. I said no thank you and hung up. The person called back again and asked me if I had ever won anything before. I said yes, but I never had to put up money on anything legit. I hung up again. Two days later, I received a call from 876-405-8281, a Mr. Shaw who stated he was from magic jack. I told him my story and he said to get a green dot card for 50.00 and to call him with the information so he can help me transfer the time. I was not avaialble for the next two days, but i noticed that he had called through my caller i.d.
      finally the third day I tried to call that number for Mr. Shaw and it was a overseas call so I could not get through to him. I kinda of feel this was all a scam. can you help me with this?

      • I’ve Facebooked them too. Also both of my U.S. Senators, Congressmen, FCC, BBB. I can’t imagine that they want to charge $38 to answer a question on their website.

        What you describe is absolutely a scam. MJ will not allow you to switch paid for time from original to plus. I lost 3.5 years when my duh, wife bought a plus without consulting me.

      • I installed Magicjack Plus and It never worked. I was not able to get hold of customer service or fix the problem. DO NOT USE THIS SERVICE. You will regret it!

        • I forgot to add the mail box number posted in the website is not a working number. AGAIN, DO NOT USE THIS SERVICE!! you will regret it as I did.

    • I had magic jack and then got plus. When do I need to renue? I think I deleted magic jack icon instead plus.
      I cannot get my messages. I do not have what you say to click. I do not want it take messages after it says that is not available.

      My phone #260-768-4744 I need help!

    • I have a magicjack for one year now and when i want to renew it and pay with credit card they asked me about the email and passward but unfortuantely i have this magicJack as a gift from one of my friends and i cant reach him now to tell me about that. my magic Jack no is 2243655993 . u can contact one of my family at his no.3233810377 his name Giuseppe Scalora, to tell him what i have to do to renew and pay .or he can pay for me where? U have to make it easier than that to pay. I want to keep my no. as it is. pls help me ASAP. thanks. Habiba

  2. Last friday I contacted with one magic jack employee for home phone. He took my credit card number and told me to send my account number and tracking number. But still now I did not get any message from magic jack. So Please send me information to my email address.

  3. I have just spent 10 minutes trying to connect to the live phone number to speak with someone. I was on hold for 8 minutes and then kept calling back and the call would be dropped.

  4. About an hour earlier I renewed my magicjack no. 6173346004 for one year. Payment debited from my credit card. But still waitng it has not been renewed. How to catch you, finds immpossile.

  5. Apparently, magic jack’s system determined that I violated the section 6 of the terms of service…what a joke…now, there’s no way to reverse their mistake.

  6. I do not remember my password. But I can not call everywhere on my Magicjack phone. I cannot call Oklahoma for instance. I do not know why. It ells I need to get prepaid minutes.

  7. i bought magic jack i.mnow in poland.ihave problem with boothing.page says; your magic jack’plus. has already been registered.password does not match amail on file?reminder has been sent to your email adres on file . amail adres is juchasb@onet.pl password is julia18 .please help mi. whay was collect from visa money as fort first year isnat pay thank you ia wait for answer

  8. Magic jack worst service I ever had.I go through 4 0r more people and get no help.Japan can.t call me some locals can,t call. Today it said I need to dial a 1 and area code to get a number well 404 and 678 are area codes.Yesterday every local number I dialed said I need operater assistance.I can play messages. They should go out of business!

  9. Hi friends,

    i have one expired magicjack . but i forgot the email id , password & phone number as well . so could you please help me out . can i renew my magicjack again .

    Please Help !!

  10. I renew my magic jack for on yaer 10/10/12 $31.38
    I forget I me pai to time i want u give me my nomey ba
    ck .62.76 -31.38 for poute an my credy carte visa

    tel.631 824-3720

  11. Hello I made the renewal of my servise, but mistakenly charged me three times the payment the references are as follows:
    301127, 318537, 318745 at 8:00pm, 8:06pm, 8:06 pm respectively by the amount of $ 31.39 dlls. the day October 11, 2012
    I want a refund of the remaining two payments or apply for me the following years.

    • Hello I made the renewal of my servise, but mistakenly charged me three times the payment the references are as follows:
      301127, 318537, 318745 at 8:00pm, 8:06pm, 8:06 pm respectively by the amount of $ 31.39 dlls. the day October 12, 2012
      I want a refund of the remaining two payments or apply for me the following years.

  12. Hello I made the renewal of my servise, but mistakenly charged me three times the payment the references are as follows:
    301127, 318537, 318745 at 8:00pm, 8:06pm, 8:06 pm respectively by the amount of $ 31.39 dlls. the day October 12, 2012
    I want a refund of the remaining two payments or apply for me the following years.
    Sorry my phone number is: 631 887 6748

  13. I just purchase the magic jack plus and I give you my e mail address and I still waiting for the code that you talk about in the instructions that come with the magic jack plus can you please send that code asap please because I am ansious to start using the magic jack plus asap thank you for you attention to this matter.my e mail address is jae2001sv@yahoo.com

  14. hi the call quality i get with magicjack is poor at best so because of this i would like to cancel my phone service for a full refund. thanks bob 10/30/2012

  15. hi i would like to say that the call qulity with magicjack is poor at best so because of this i would like to cancel my phone contract as of today 10/30/2012 thankyou for taking care of this for me. bob shaw

  16. my subscription to my magic jack will end up soon. I am going to renew it. but they’re asking me for a new card. i called up my bank asking about the status of it. they said its ok. so now, how am i going to renew? my last day is tom. thanks.

  17. I bought a new magicjack plus and set it up. However, in the setup process I associated my magicjack number with the following email address: dugginsh_2003@gmail.com. The problem is that this email address does not exist so I am unable to retrieve my activation code. The correct email address is dugginsh.2003@gmail.com. Please help me get an activation code for my new magicjack plus.

  18. I have been a magic jack customer for several years. Until recently I only had minium problems with my service. Now that the Magic Jack Plus has hit the market my service is horrible, no connection, dropped calls, calls not going through and the list goes on and on. Try getting help from custom service is impossible to say the least. I guess you get what you pay for…. I won’t be re-newing my contract.

  19. Please wait for a site operator to respond.
    You are now chatting with ‘Mary’
    Your Issue ID for this chat is LTK554084590125X
    Mary: Hello, how may I help you?
    Susan: Why did Pricilla just hang up on me
    Mary: I am sorry you got disconnected, Susan.
    Susan: I am angry
    Mary: Let me assist you today.
    Susan: I want a straight answer
    Susan: I am getting a conference or platform error on a number I have been dialing for year, right in my home town.. now why all of a sudden can’t I dial that number
    Susan: I hear your pre paid canned answer you click
    Susan: I want a supervisor or someone who can answer me
    Susan: I called the phone company here in town
    Susan: they don’t require me to purchase a prepaid card to call any 207 948 numbers
    Susan: I have prepaid 5 years of service
    Susan: and if I can’t call anybody on my call list
    Susan: what is the sense
    Susan: numbers I have been calling for years
    Susan: this is the 4th year I have had magic jack
    Mary: Susan, even if I transfer you to our supervisor or to anyone else, you will still get the same answer. The message you are getting implies that you need to purchase prepaid minutes for the call to go through.
    Susan: WHY all of a sudden do I have to do this
    Susan: and NO the Local phone company does not require me to use one
    Susan: I called them to check
    Susan: they have no issue with magic jack users
    Mary: As stated by the Terms of Service upon the Registration:
    Mary:
    13. Modification
    magicJack, LP and/or magicJack VocalTec, Ltd. reserve the right to modify or discontinue the magicJack and/or magicJack Plus device, magicJack APP and Software, temporarily or permanently, with or without notice to you. YMax reserves the right to modify or discontinue its services, temporarily or permanently, with or without notice to you. We will not be liable to you or anyone else in the event that we exercise our right to modify or discontinue the magicJack and/or magicJack Plus device, magicJack APP or Software and/or YMax
    Susan: NO
    Susan: you not understand
    Susan: I have been calling them for 4 years
    Susan: using the magic jack
    Susan: now I can’t
    Susan: not in any terms and condidtions when I started using the magic jack
    Mary: Susan, the voice message required you to purchase prepaid minutes for that certain number.
    Mary: Please check the Terms of Service Agreement through this link:
    Mary: http://magicjack.com/plus-v05/tos.html
    Susan: Why can the other 2 people I talked into purchasing a magic jack call that number with out a prepaid card?????
    Mary: You have an option to call that certain number to your magicJack phone number so that you will not need to purchase prepaid minutes.
    Susan: What
    Mary: The voice message required you to purchase prepaid minutes for that certain number. If you want to reach that certain number, please purchase prepaid minutes on your account portal.
    Susan: Well I guess I will be contacting the BBB
    Susan: Thanks and I will never convince anyone else to use this devise

    Mary:
    I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don’t hesitate to chat us back. Thank you.
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat
    It took her and Pricilla only several seconds to say that we haven’t heard form you. Then disconnected me. Rude customer service..

    I work in customer service .. doing live chat.. I would get fired if I hung up a chat on someone. As I said .. I have called the local phone companies of the areas where Magic Jack says They get charged to use their lines so we have to purchase prepaid minutes. Well NO the don’t none of them have ever heard of such a thing. I have done my research before coming back to chat with information only to get hung up on twice because they didn’t like what I was asking. I want to speak to someone who is in a supervisor position.

  20. Why do I always get this message “Please connect to the internet and double click here (error 3)”. I am connected to the internet and still gt this message.
    MY PHONE NUMBER IS 989-545-5569

  21. Its been a month since i talked to 2 different ppl,worst customer service, still waiting for a email,have no other phone to use, people do not waste your money on crappy jack. Really pissed off.uhhhhhhhh.

  22. hi this is xhevaire hysa i use to have a phone number whith magic jack but its been to years i dont have that number today i check my bank i seen that 31 one dollar was taken from my acount for magic jack i do not use magic jack any more so pkease refund those money back i try to contact costumer service but i could talk to any one so please e-mail me back thank you

  23. I have the old magic jack and I am trying to hook up the new magic jack. I am a senior citizen and I am not good when it comes to gadgets or computers. I have had the magic jack plus for over two weeks and I have not been able to use the old magic jack because it keeps going out. it would be so nice if I could speak to a live person. Please help me. I have put the pug in the wall.there is a plastic on the other end do I take that off? Your product is good, but not being able to talk to a person is terrible. I am still not hooked up. Please help me. my magic Jack number is 323=3253492. I would greatly appreciate a call so I can hook up my phone, Thank you,
    Jeanette Baker

  24. I have a magic Jack phone and I want the special offer you are making that does not require a computer.
    I have moved from Lewiston ID to Kennewick WA. I have a new telephone number and e-mail address. I can’t log in with my new account information as a current customer as is required by your present limited offer.
    I would like to change my magic Jack to local 509 prefex.
    Please Advise.

  25. Received a recorded notice from Magic Jack that my subscription is expiring after one year. When I signed up I paid in advance for five years. I calculate that I have four more years left on my subscription. What do we do now?

  26. I think your service is ridiculous. I neede to clear my billing area up and you can not be reached via phone anymore. No one would give me a number where I could call. What about the people who may not use the computer well or can not type. They will never get anything cleared up. You rate 0 in customer service.

  27. I have 3 magicjack devices, and only using one. I thought a year ago through my account status, I deleted the requirement for 2 of them. Can someone please advise me how to delete the devices not in use? Thanks Steve Merricone

  28. Magicjack customer service is the worst on planet earth. If you can, change it to some other VOIP! These guys are worst, a** holes no respect for customer what so ever!

  29. I have instaled my new Magic Jack plus on my old regular
    Magic Jack # and Your system did,nt let me call
    and tell me,that I have to pay more money to get service
    Please, do something to make it right!!!!

    Your customer V. Duchacek.

  30. phone number magic jack is 4388044126

    we change our credit card, it not same number

    but we want give to us our new card, ? we want to be

    sure, it is security..?

  31. Good morning! I have had magic jack service for several years I have not used my equipment in the past few years I have an existing account with your company magic jack I have an existing phone number for at least one of my magic jack phone computer units, I paid for three years in advance for the use of four magic jack plus units I have three computer magic jack units I have an existing account with Magic Jack I have been trying to contact someone, that is a human being on the telephone for several months but to no avail it seems you have no telephone service to your company for customer care. If someone could please e-mail me, phone me on my cell 760-580-1606 I truly would like to use the equipment that I have and have had for some time now it’s very frustrating not to have something that I purchased and not be able to use I am not very technical but I have spoken to people at RadioShack, and best buys stores they have told me what I need to do for the technical end of setting up the phone the Magic Jack plus I have been successful in the past and using the regular Magic Jack which is attached to the computer.
    What I am asking for at this point in time is that if somebody could contact me and let me know what my account number is what my phone number is how many accounts and phone numbers I may have what monies I have left with you that I have paid for services at least three years in advance but that has been eroded by time I’m sure. So please get back to me as soon as you can I would appreciate it tremendously.

    Happy holidays the best to yours and you

    Douglas J Linkogle

  32. I ordered MagicJack and never got a confirmation number. I used the LIVE CHAT multiple times and they could not find my order, so I ordered again. I recieved my MagicJack 2 months later. It worked for 30 minutes the first day and has not worked since. The customer service (if that’s what you want to call it) was pathetic. My 5 year old niece has more common sense and helpfulness than the Live Chat agents. I would not recommend MagicJack to my worst enemy.
    NEVER EVER SPEND YOUR MONEY ON THIS CRAP!

  33. When I first got magicjack a paid for 5 years and now every time I dial a number, I hear a recording that I must contact magicjack because my contract is about to expire.I also paid $20.00 to keep my old number this was a one time payment.Please explain why I have to renew contract when Im still under contract for four more years?

  34. It is worst than pulling teeth trying to port your number from magicjack to another provider. Magicjack will not respond to the number portability request and when you do live chat, all they say is that you will get an email which never happens. When you call them on (561) 594-9787 after being on hold for 15 – 20 minutes, you are just disconnected.

  35. Anyone thinking about buying Magic Jack – Forget About It – Constant problems with phone. Absolutely IMPOSSIBLE to get any feedback on what is wrong with the system. The phone service just does not work

  36. I had the old Magic Jack and I ordered the new Magic Jack.
    I am a senior citizen and a care giver. I left At&t to come to you (magic jack) They did not tell me that it would take ten days to get it hooked up. When I found that out I wanted to retunn to at&t. As a result I have family members of my people, who can not get thru to me. And doctors calling for me to change a precription and my computer is down. My magic jack is now running on Magic Jack plus. My office phone is not working. I then put the old magic Jack back into my computer and it is not working because Magic plus is now hooked up. This is an emergency.Please take magic Jack plus off of my telephone, because I have put the old magic Jack back into my computer My magic Jack number is 323 3253492. My password is Melody my email is Jecabaa@aol.com I have been trying to get my old magic Jack to work. I have sick people here and their families can not get thru and the doctors can not contact me. I want to go back to at&t. I have had this problem for two weeks HELP!! I belong to fourteen organizations and I will tell everybody about your poor customer service. I am also on facebook. I am a senior citizen and this has been a horrfying experience. I have sick people here and their families can not check on their family members because my telephones are down. I beg you please undo Magici Jack plus. I have Magic jack hooked up to my computer. I have ordered two Magic Jack plus one for a Christmas present. I will send them back. My name is Jeanette Baker my magic Jack phone number is 323-3253492 My at&t number is 323-2239178 I have had that number for almost forty five years I would like it to go back to at&t. Thank you. I can not use my Magic Jack number

  37. I mailed my magidjack back because it didnt work at all…It was Mailed on the 18th of this mo..and you should have it by now..and you billed my credit card anyway..I told bank not to pay it..and bank said to call again by the 28th for i was being billed again today for 81.63…and already put stop in today for 81.64 and a108.68…why would you charge me again today for something you already billed me for… this is a rip off…

  38. Trying to renew my service after one year for the 19.95 price that is stated in most of your advertisements.
    In my attempt to renew the only plan it shows is the Gold Plan for
    one yr. at the cost of 29.95,or a Five yr Plan at 99.95.
    Would really like to renew for one year at 19.95 as previously was informed.
    Have spent too much time trying to locate a way of getting my
    renewal done. What now?

  39. I wanted to renew my old number and try the new Majicjack plus but this company missed up the order. They renewed my oldone then also renewed the majicplus whichIi dont have. It’s hard to get support from them. hard to find a number. When I tried to cancell the renewal for the number which I did not order, they cancel the other order which I wanted for the old number. It’s all missed uo. I ended up cancelling all orders due to frustration.

  40. Trying to get a hold of a live customer support is basically impossible. What do I do to get there? Yes, I have tried calling, and a recording refers me back to the website and the live chat. Well, I cannot enter into the live chat because it requires an email, along with other info. I enter in my email, and it states: “Does not recognize email”. So I add any and all emails and it still will not let me access a live chat. A simple question has turned into a frustration! HOW DO I TURN OFF MY CALL WAITING? Any answers? I have MagicJack Plus.

  41. I paid a subscription for 5(five) years. Now after 1(one) year you have cut off or limited my service and sent me a message that I must renew my subscription. I use this phone for business, therefore I am considering talking to my lawyer next week if the service is not restored.

    Ralph A. Yoak

  42. **Save yourself the headache and READ ALL THESE REVIEWS before you order!** I just wasted an hour or more, ordering this product! I followed all of the misleading online prompts about their so called 30 DAY FREE TRIAL. Looks as though my family will suffer financially thanks to this joke of a company.

  43. So far I have nothing but problems. Att disconnected my phone service suddenly even though agreed upon at a later date and magicjack has not connected as yet, so what is next for me?

  44. i don’t feel so alone now that i read the disappointed and upset majic jack customers. i renewed my subscription this month jan. my phone was reactivated but i can only receive calls and when trying to make calls, i get the recording( thank you for using majic jack, your subscription has expired as of dec 2012. please visit majic jack.com and renew your subscription. then when i finally reach billing, i give the 1st 4 nbrs of my card and the last 4 nbrs, and i am told by the representative that they show no payment. but i checked my acct. the money was taken out of my acct. if the bill wasnt paid, why was the svc partially turned back on. i have sent 3 emails to the rapid response line. still waiting on a resolution. the service sucks. there is an old saying that goes ( if it sounds too good then it probably is or another favorite is ( if you pay for S–T, YOU GET S–T. I’M GLAD I DIDN’T RENEW FOR THE 5 YEARS LIKE I STARTED TO.my sister and a close friend are experiencing problems also, and cant reach anyone to resolve their issues either. i will go back to a company local, so i can at least reach a human being when there is a problem.

  45. my order# ts14603406 phone # ***-***-****. I feel you trat your costumers like dirt. I payed for a 5 year service that you have shut off, you claim to own my number. It.s insaine I don’t think yuo can own my #. the way I have been treated stinks. so I will start to work on a class- action law suit Wish I had never contacted you.

  46. Mi servicio ha sido cortado estoy intentando pagar de nuevo mas me sale que no coincide el password uds me lo enviaron y aun asi no sirve por favor que hago aunque pienso que aun deberia cubrirme el pago anterior

  47. Yesterday I spent 6hrs to set phone up in kichen and I spent 5hrs again and could not get anyone on the telephone. I guess they do not want to TALK ON PHONE OR DON’T WANT ANYMORE CUSTOMERS I HOPE YOU FALL ON YOUR FACE! JERRY BLANCHARD

  48. I do NOT have Magic Jack, nor do I want it. I am attempting to find out why I am receiving unsolicited phone calls from the for three days now? I have sat on the phone for endless amounts of time to request that they stop calling me, only to listen to these horrendously long messages that only hang up when the long message ends. I am a kidney patient, waiting for a transplant, and on a daily basis, checking blood sugars as much as 20 times a day. Does anyone have a suggestion as to how Again, I do not have their product, nor, because of their practices, would I EVER use it. I’d talk through a tin can first; I CAN GET THESE PEOPLE TO stop calling me?

  49. I encountered TWO very rude CSRs via live chat. One, Shane, simply disconnected from me after being too incompetent to understand what I was trying to explain. The other, Dory, told me “Take it or leave it” then disconnected.

    This is HIGHLY unacceptable. I had a legitimate question about DOWNGRADING my account. Instead of telling me how I could, both disconnect me. After I did my own research, I found that what I was wanting wasn’t available on my device. Had EITHER of them simply SAID that I can’t get that on the “PLUS”, everything would’ve been over and I would have had my answers without all the headache and RUDENESS.

  50. Renewed my account for 5 years. After having a number for 2 years, they wanted to charge me for a vanity number.There customer service sucks!! Customer service ( haha ) Jay very rude!! I cancelled my service. Save yourself a big headache, DO NOT BUY OR USE MAGICJACK. They tried to extort money after paying. 5700 Georgia Ave West Palm Beach, Fl

  51. i’m very upset wuith the service i got from magicjack i have bought2 devices a regular magicjack ,since 2010 and a new magic jack plus 4 months ago.the first one expired on january 2nd because of that i have not been able to r3eceive or make any calls even after contacting 3times the live chat tech .The last one i spoked to got tired and without notice just quit and let me on the page waiting for more than 15 min.until idecided to log off this bussinesis awfull.

  52. Usually I do not learn article on blogs, however I would
    like to say that this write-up very compelled me to try and do so!
    Your writing taste has been amazed me. Thanks, quite great article.

  53. hello, i am trying to renew my magicjack subscription, but i cannot. can u help Me? after i try to subscribe,i cannot proceed. thank you. ralph m. black.

  54. I had a very good service from RANDY two days ago, I was able to use my MagicJack #305 *** **** for a day. Today I try to call and has been impossible.
    I try MagicJack’s customer service and got MANUEL who is no help at all, his only interest is to sell he requires the credit cad’s number for payment. I am currentwith my payments. This is the second time that I need assistance and if I get Manuel I do not get any service.

  55. soy seline Reyes y mi majicjack no trabaja 1347 635 14 30
    es pagado el valor de 4995 mas 795 y mi majicjack no trabaja quisiera ver que esta pasando si no tendre que canselar mi numero de tantos años muchas gracias?

  56. Sometime’s i can’t login, and when i can my call forwarding is not in the menu under call features.
    I have had this problem several times now. when i chat with live help they give me a link to click on, it works the first time i try it, so i bookmark it. but when it try it again it does not work and call forwarding is still missing in the menu.

  57. I have been charged twice for magic jack and I have not receive a magicjack please CANCEL MY ORDER AND GIVE ME MY MONY BACK ON MY VISA

  58. Want to make sure my service is continued for 386-736-6327. I received an e-mail dated 1/31/2013 advising that I would be renewed on February 3 automatically. My
    Order # is TS26304432; Reference ID 43681087, but when I dial out I am advised to go to “phone numbers tab” and I can’t find it. Thank you, Nancy Baranet

    • Nancy, these people are bullshitting you. you may need to try other services. I am told Wallmart has a good one. I intend to go check it out.

  59. our magic jack cuts out so bad that we cannot contact you . it is totally unuseable .please help us or replace it.our phone number is 765 356 6007

  60. Your “Customer Service” STINKS! I used the “chat” line to advise you that my MJ telephone number was evidently assigned to TWO other customers! After 45 minutes of ‘chatting’ I was told “the problem could not be addressed at that help center and that I would be contacted by someone who could help. I have been waiting for at least three weeks and haven’t heard from anyone!!! I know what to do when it comes time to ‘renew’ my contract!!!!!

  61. Sorry,
    there is a system error. please try again. I have been getting that message for three months.How do I get this corrected I have a magicjack plus. I had an original magic jack plugged into a usb port that worked fine

  62. When I am on the phone with someone, sometimes the call is a long one. When the timer on magicjack hits 1 hour and 30 minutes and 4 seconds, magicjack just ends the call! It goes totally dead. One of us calls the other back to see what happened. This is so weird. Not 100% of the time either. Maybe 90% of the time it cuts us off. The other 10% of the time we could talk for hours. Why is that? Can you stop the cutting off of the call?

  63. magic jack – (3) triple billed I have statements will not fix – I tried to send email but they will not let me log in to do so — crooks and NOOOOOOO customer service!

  64. My subscription expired and your web page traps me in an endless loop whenever I attempted to renew it. At the end I keep getting a message saying the subscription expired. I have spoken to your live chat rep twice. I was informed that someone would be sending me an email but no such luck. I have been trying to renew for over two weeks. Do you think that this long wait is reasonable? I don’t. While the first agent was helpful and created a report the second one responded like a broken recording repeating I should wait for an email over and over and over again. My experience, so far, with your customer service has left me underwhelmed. How much longer do you think I should wait to get this issue resolved? I am asking because checking for an email which is not forthcoming is a very unproductive exercise for me.
    Issue ID for first chat is LTK554093809179X
    Issue ID for second chat is LTK554094264068X

  65. my number is 1-516323 6429 and my access to using magicjack has expired. I am trying to renew but the payment fails each time i try. on 05 Mar 13, i tried about 18 times and on 06 Mar 13, i tried again and it kept showing oracle failure. please help my payment go thru as i need to use my magicjack.

  66. I currently have my land line service with Windstream. My bill keeps increasing and I am not paying what I was quoted. I want to know what (Magic Jack) includes: Can I get unlimited internet with this service, can I get unlimited local and long distance landline phone service?
    What is the price for the service that I am looking for?
    Thank you,
    Wanda Combs

  67. hi i made a mistake I paid for a new magijack, but i don´t need another oner, also i never recive this to return, what i need to do?

  68. When will the $104.00 refund be put back on my card from Magic Jack? I need it to be put back on card. It was promised a month ago, and as of now it has not been. What seem to be the problem?

  69. I have 3 services – 2 Majic Jack phones and 1 Android App. Today I was displeased to find out that all 3 do not receive calls. when talking to support though the chat, I was told that “Engineers are doing some work”. terrible services – My service is down and even though MajicJack has my email, nobody bothered to even let me know. When I asked when to check back I was told to do it from time to time. AWFUL Service.

  70. I only used my MagicJack Plus for five days and was very dissatisfied. I would call landlines and the calls would suddenly get cut off. People would call me from their landlines and the calls would get cut off as well. I have very good hearing, but the audio quality was extremely poor many times. I was charged 20. something dollars to port my number in and 30.+ dollars to port my number back to my original carrier. I called the 561 number and the rep. hung up on me stating that she ‘gave me the answer already.” I had called in about the double port charges. I would not recommend this company to anyone.

  71. Ive had the magic jack for alomost four weeks and the seven days it took for incming calls, still cant get incoming calls. Had live chat and they basically told me to do what i been doing over and over again and still not working. Very dissatisified of the service and want a refund. People that chat with u hang up on u before the problem get fixed.

  72. I brought MJ to use to forward my office calls to my secretary that at another location. I saw no where that call forwarding was not offer. When I went through the process if was not listed on the drop down menus. So when I called they gave me the routine spill about creating a APP on my phone that only works if your in a WIFI area. So I brought a cell phone services to get my number ported back to where I can call forward. I have email so much I think I have been blocked. But i do not recommend this phone service you get what you pay for and to this moment my number has not been ported and the request was made on Sunday!

  73. I’ve been dealing with customer service thru the live chat since Jan 20th 2013 with rep as follow 1. Tony ( LTK5540490411142X) 2. Reyna 21 Jan 2013 (LTK544090443159X 3. Claudia 25 Jan 2013 (LTK554090718488X) 4. Micheal 12 Feb 2013 (LTK554092114205X) 5. Daphne 20 Mar. 2013 (LTK55409531298X) 6. Jan (LTK554096106301X) AND 7. Carol (LTK554096106301X transfered from Jan all with the bottom line WE WILL REFER YOUR ISSUE TO THE REVIEW DEPARTMENT, NO HELP 2 MONTHS HAS GONE BY HOW LONG DOES THIS TAKE TO HELP US, THATS HOW LONG I BEEN WITH OUT MY SERVICE JUST TRYING TO RENEW IT AND NO LUCK. Who could actualy help me with this situation? How long will it take?

  74. Good Afternoon,

    MagicJack has robbed me! When I signed up for MagicJack I was very happy with it. When the subscription expired I signed up for another 5 years.

    My wife decided she wanted a MagicJack Plus. I expected they would just extend the time by the 3 years+ I had left on the original. No, they would not honor the time I had paid for. Well I figured I would just fall back on the original and use my 3+ years when the Plus expired.

    The year that came with the Plus expired today. I went to MagicJack’s site and told them via online chat that my original email address was no longer valid. A window popped up saying they would be glad to help me….FOR $38! I clicked on the scale that asked what level of service I wanted, chose Urgent and the price went to $48!

    They want to send my password which I forgot over the years, but will only send it to my original signup email address, which is no longer valid.

    Therefore, I have over three years left on a contract that I cannot use and paid $98.00 for. We cannot verify the old number because they will only reply via email and they have the wrong one.

    Lonnie Cross
    45 Mcintosh Estates Lane
    Sharpsburg, GA 30277-3009

    770-666-5822
    507-770-9254 Panama

    I haven’t received any calls on MJ yet, so the validity of my “we can receive calls” statement above may not be sure. Currently, I am at our home in the Republic of Panama. We have no access to phone service. When dialing anything on our landline a Spanish only speaking person or recording comes on. I speak enough Español to get along but cannot understand the rapid-fire recording I get every time.

    Please help me. I have to stay in touch with my children and doctor in the United States.

    All I really want is to be able to verify my old email address (Which I know) and password that I do not remember.

    Thank you,

    Lonnie R. Cross

  75. I think MagicJacks methods of doing business are not for the benefit of the customer, but for their greed!

  76. I have been trying since yesterday to use the magicjack to no avail and noone to help. Seems like the E-mail address and pss/wd have been changed or are not corresponding. On Nov. 5th I gave this information and It seems to be invalid
    Please contact me at E-mail address above, since presently I am overseas.
    Louis

  77. Hi, everybody I am using MJ for about 3.5 years, and no had any kind of problems with that, I am experiencing an error #3 for 2 or more month, and no one who support the MJ can’t help me to solve the problem, I chatted with too many MJ staff members via online, they all go round and can’t tell the real or exact solution of that error. I am very angry and tired chatting with them. we had done all tricks to avoid an error #3. Also they advised me to install Hot Spot Shield proxy program, and make some changes in firewall, and add UDP ports 5060 and 5070. You know what, it really worked, but stopped working again when I reloaded my PC. I really can’t imagine of why I am experiencing this kind of errors that I didn’t have for 3.5 years. and why do I need to use an extra proxy programs in order to make calls. and why do I need to make changes in PC, this is craziness.

  78. I have an issue since ’12 summer when I switched to MJ+ (323-325-6791)- for about 9 mos. My MJ+ does not stay in Telephone (Volume Control…) and always jumps to Headset thereby ruining the connection. I turned to Live Help for hundred times (2-3 times every week when I have time!) and NOBODY there can fix this problem! I killed hundreds of hours on useless chats: my MJ works well only in USB! Please HELP!!!

  79. I did have a call from you and stated tha i better check the internet do to error 23, what is that , my majicjack is no working properly
    also I change the Internet services from AT&T to Comcast, approximately 5 days ago.
    So keep the phone # 3052859622 on my majicjack plus, and hopping you help me and I can used the System.
    Thanks

  80. POOR customer service…AVOID.

    MJ Plus unit failed to work within first month…company wanted to charge shipping and handling to send replacement. Had to dispute charge on credit card to get it resolved. Also filed complaint with the FCC and Florida Attorney General. Ordered WalMart BasicTalk to replace MJ. Good luck and buyer beware of these guys.

  81. We have had Magic JACK Plus for 2 days and after reading all above I’m taking it back now ! And will be changing payment number as of today :) Thanks guys for all of the above updates

  82. the customer service suck, i call them and they say that the technical support is only for chat, and i think that is a robot chat. my magicjack plus, is not working more, i have 45 days and i contacted 3 times for chat and2 by phone, and only say that they will put my case like priority, but 45 days? on this moment i goint to make a complaint to FCC i hope they can help me, somebody has to put a stop to magicjack scam. and never buy the 5 years, they gonna still your money.

  83. I paid my renewal yesterday and my phone is not working since Monday. I did tried support online but still not working. all that I want is my money back. please. I speed two hours tring this and I only have a voice message

  84. Magic jack is garbage they have no phone number they put my nome in wrong and will not reply to any email

  85. Hello! I have a problem with my new number after registered ,I would like to keep the first one.can you please help me?

  86. Customer Service??????? There is none……they know nothing and all they do is hide behind the chat and fight fires with fire experience…..fix anything HA!!!!! Take a look at how long the beeping tone problem has been reported and not fixed……..

  87. I bought a lot of international calling form these guys. I have their jack. I have no problem with the jack. My problem is customer service. I spent a lot of money making international calls. When I was unable to buy more time I couldn’t. I called customer service to find out why. I was told i bought enough time for one month and was unable to buy more then they closed my session. Can you believe this. I want to spend money with them and they wont let me. Who ever heard of a company that wont let you spend money with them. They said wait a couple of weeks to buy more. That is the craziest thong I ever heard. I wanted to buy another jack but not now. These guys are crazy.

  88. I spent over an hour “chatting” with Carol about my international prepaid service. I am still in the dark as to what happened to the minutes I paid for and then I was disconnected. What is going on?????

  89. Can anyone help me to make these thousands of compalints to FCC or our congress man or senator. It is a below standard service ripping the customers. There is a class action law suit for this company. My brother paid for 5 year sevice and after one year the service dropped requesting for more money. Is anyone out there to stop this rip off from poor people.

  90. I have 3 device magicjack 2 with pc and 1 plus but not working and I cannot contact nothing rep and thecnical support cannot solution I not know what happened. I paid 5 years ontil 2017 .Is bad decision paid first. The corp. magicjack not support you service

  91. Hola necesito activar el magicjack para mi hogar si me pueden ayudar vivo en brooklyn ny necesito su número de teléfono para activar

  92. they took 33.00 off my card and wont give it back. and all she had to say to me was we dont take pre paid cards.want my money back.thank for taking my last bit of money u jerks.

  93. I recently joined MagicJack and paid the 5 year fee. I would also like to have access to overseas calls and have these calls atomically deducted from my credit card.

  94. no matter what I try the volume is too low. Computer sound is on high and the phone handset is on high and the volume is still too low

  95. Hi! I paid for 5 years service for my magic jack and you are asking me now that to reply for the next year. What is it. What about the money that I paid last year. Come on! I need some clear information about that please.
    My regards.

  96. Wonder, if you Magic Jack users, know about the 911 tax charge, imposed by Our Gov, according to Macie Jack. Got email, from them. My part to pay was $5.85.Do not know if this is yearly, or monthly. Sent email, to Magic Jack, but no reply, does not surprise me, after reading all the Compliants, about this co.

  97. The customer service for this company is TERRIBLE!!!!!! My device died. They reluctantly sent a replacement which also died. Tried getting a refund on unused service and their retarded chat support actually argued with me and disconnected the chat. This is a no class, low quality company and they should be avoided at ALL COSTS!!

  98. MJ has possibly gotten it’s act together – sort of.

    After about 10 hours of on-line chat. my MJ is finally working more or less the way I would expect it to. Certainly not worth the potential savings, though. Over a 5 year period,I’ll probably save about $750. That’s if they don’t scam me on billing issues before then. AND they won’t talk to you on the phone – EVER

    Tell all your friends – DON’T USE MJ

  99. I am ready to order an additional Magic Jack Plus however I don’t see any possible contact except for corporate office. Personally I want to deal with a person with a real complete name and last name. I want somebody in your organization able to take the order and also respond to a couple of questions.
    ´So please let me this person name and last name to deal directly with him or her. Your prompt reply will be appreciated
    Thank you

  100. hi,dear i have seen magicjack on web side.all we wan’;t to know can we use this in new zealand.so what do i need to get magicjack plus.please get back to quick as you can.we are realy realy wan’t this unit thanks

  101. I,ve been trying more than 20 times to connect to magicjack tech/support with no results, voice through “chatter” no voice at all. Have magicjack 2 years, last year switched for magicjack plus, worked well until appr. 1/2 year back, now stopped completely. Problem is with adapter, since through computer “the old way” works, but poorly: voice scraches & dissapeares completely. How to get/buy new adapter? tried to connect to many wall units,-not working, suppose problem with adapter. Please respond e-maino workl, waiting too long for help from you. Have to make payment for following year, postponing due to MG not working. Please help. Lia

  102. Thinking of getting a magic jack and are travelling from Haliburton Ontario to Mexico. Should we buy a magic jack here in Ontario so that it will not be long distance for our family to call us.

  103. I renewed my magicjack several months ago and it has never worked this year, for some reason…will not accept input of area code and can’t receive any phone calls…..BEWARE, we should all be, of any company that can’t find contact number unless they show a cute little daughter insisting we buy magic plus….. PLEASE…nothin is for free, too good to be true certainly applies to the magic jack now that they’ve made theirs to keep

  104. The magicjack has never worked correctly. Poor transmission, cutoffs you name it. It is a SCAM and there is NO CUSTOMER SERVIVE number. You have to talk to a “computer” that they call a Live Agent. Don’t get sucked in!

    Highly discourage anyone from buying this 1 dollar device made in CHINA!

  105. This is absolutely the worst company I have ever dealt with. Do not buy their product. Mine never worked properly and when I returned it they said they never received it back. I haven’t gotten a refund and it has been 2 months. There is no customer service number to call!!!
    Please read all reviews I haven’t seen a good one yet!! Terrible product and company!!! Beware !!!
    I give them 0 stars!!!!

  106. I started a new phone service provider on 12-3-13. They tried to port my number 770992-0339 to their service. They tried several times. It will not port because Magic Jack will not release the number. I had this number 36 years, but now forced to use a new number. The magic jack devise has not been connected to my computer for almost a month, but I continue getting messages on my laptop from Magic Jack telling me who called. I don’t want the messages. I have written previously about this and never received a reply. Release my phone number of kill it so

  107. I received a magicjack about a year ago, I went to the po office & they handed to me & I refused it they mailed it back that day, I called & left messages it is now Dec.31.2013 and I still have not received a ,but my credit card nor any type of letter. I know you guys received the magicjack but for some reason you never credited my credit card. If I don’t hear from any of you that work there you will be hearding from my atty. Just happen to have 5 attorneys,a judge,a prosecuror,police chief in my immediate family. So take your pick which one do you want to hear from?

  108. I am able to send calls but unable to receive calls.We cannot hear the caller.I have tried to reach a live person by Tel.but have to wait endless mins.to speak to someone.I am a very unhappy custemer.

  109. To put this bluntly your service sucks. I having been trying to renew my account for a few days now and can;t reach anybody. I call the phone numbers that are provided and after listening, when I can because they are mostly garbled, I get hung up on, really? I have been a Magic Jack customer a few years and this is how you treat your long term customers?

  110. I had account on my android Tablet and lost my email and password now i cant install the program back on the device

    can u help me please

  111. Magic jack sucks I start the free trial and it said that it would not bill me till the 30 day and all I would have to pay is the shipping witch was no problem I get the email that said everything is good and that its being shipped so with me not trusting people I look at my account and they took the hole payment not just the shipping so I email them back to cancel it and they try and tell me that its my card that took the payment not them I would not recommend this shit ass site to anyone the hole reason for a 30 day trial free is that u dont pay for it till 30 days is up and last I looked my money still has not went back into my account

  112. I need help from somebody.there is a message left for me to renew my magic jack.just for the record in 2012 ,I have my service extended for 5years up to 2017.can somebody get back to me and explain why I have to renew my magic jack ?

  113. I SO regret ever getting involved with MagicJack. They are such a terrible company to deal with for any reason. Every year I have problems with them and they purposely make the account page where you “manage” your devices and numbers as confusing as possible so people will do what I have done for 3 years now: overpay and/or pay early and unnecessarily. They won’t do refunds for overpayments or unnecessary payments, so I have had to fight it out with my bank every time and have a 50% win/loss ratio. And honestly? My time is worth more. I had Vonage for a year or so and thought THEIR customer service was poor at the time, but at least I was able to speak with a live person and at least they did try to help. Little did I know what I was getting myself into with MagicJack. I implore you: do NOT do business with this company. It seems like a great deal, and it is – when the service is working. But when you get near that renewal date, you’re screwed. They will cut off your phone, you’ll login to pay, and find multiple banners telling you things are expiring on different dates, etc. This most recent time they suspended my service (no outgoing calls, inbound calls accepted) because the original “old” MJ I started with in 2010 had expired. The funny thing is, I upgraded to a MJ”Plus” device, which is all I have been using since. So why should I pay for a device I’m not using? Even after 25mins of circular, non-problem-solving tech chat with a stone-cold idiot named “Kelsey” (right – more likely someone in the slums of Calcutta with a name to match), I never received an answer to my question: Was my service suspended because a device I was no longer using had expired, or not? I know now that it was, but they got their $30 outta me so it doesn’t matter and they won’t admit that they screwed me for the 4th year in a row. It is such a nightmare to deal with this company, I would honestly rather pay a monthly fee to have a service like Vonage or similar. BUYER BEWARE!

  114. This company is ridiculous! None of the numbers provided are answered by anyone, or the corporate number is out of service or not working. Live chat doesn’t seem to know how to contact the company or resolve an issue. I purchased a magic jack from Best Buy and because it is over 15 days I cannot return it to them per their policy – so they told me to contact the company directly. The company said they cannot refund my money for the unopened, never used magic jack because I bought it at a retail store. So, I am stuck with it and I do not want it

  115. I stack with my MJ. Almost three months, we don’t have connection , after we lose the power ,when al call my number,the answer ” the MJ customer is not available to answer the phone”. I don’t know what I have to do.

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