Contacting Macys Customer Service Center
Macy’s is a high-end retailer available online and in stores. Macy’s also owns Bloomingdale’s so the two websites are nearly identical and the customer services lines may be routed to the same call center. There is a Macy’s store in almost every state in the US and the District of Columbia, but that doesn’t mean there is a store near you. Macy’s stores tend to be located in malls or as the cornerstone store in a shopping center.
Phone Contact Numbers
Finding a phone number for Macy’s customer service was a bit more difficult that we’d expected. The Contact Us and Customer Service pages provide links for various questions or concerns, but no phone numbers are openly listed.
The customer service call center is open from 9 A.M. to 9 P.M. weekdays. You can also call on Saturday from 9 A.M. to 7 P.M. or Sunday from 11 A.M. to 7 P.M.
- Order Help: 1-800-289-6229
If you’d rather not wait on hold you can enter your phone number on the Customer Service page by simply clicking the Click to Call link.
At the very bottom of the page there is a small line of words – that is the customer service mailing address. This is the first time we’ve found the address placed at the bottom of the page like this. We don’t know if the customer service department is trying to hide the address or if so few customers use the address that it is not really worth a more predominant space.
Macys Credit and Customer Service
P.O. Box 8113
Mason, OH 45040
The official site for Macys is located at https://www.macys.com. Customers who’ve placed orders online should have access to the My Account portion of the site, but offline customers will not. You can register for an account, but that new account cannot be linked with your physical purchase. You can contact customer service using the information provided for both in store and online purchases.
Customer Service Email
We were unable to navigate the customer service page to find the contact us form https://customerservice.macys.com/app/help/other, but we eventually managed to find it using a search engine. A company like Macy’s should not hide the customer service contact form where customers cannot access it quickly and easily. Simply fill out the contact form with your order number and submit the form. If you don’t have an order number it looks like you’ll have to contact customer service for help.
We called Macy’s customer service to test the call center system. We were not able to bypass the system by pressing 0 and the automated voice spoke very quickly. The customer is given no time to press a button before the next option is read. There were no options for general customer service, but we eventually managed to sort through the button pushing to reach an agent after more than three minutes. We asked the agent for the phone number for the Macy’s credit card. We were placed on hold for two minutes before the agent picked up and told us she was still looking. She then attempted to place us on hold again and disconnected the call.