Contact Macys Customer Service

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Contacting Macys Customer Service Center

Macy’s is a high-end retailer available online and in stores. Macy’s also owns Bloomingdale’s so the two websites are nearly identical and the customer services lines may be routed to the same call center. There is a Macy’s store in almost every state in the US and the District of Columbia, but that doesn’t mean there is a store near you. Macy’s stores tend to be located in malls or as the cornerstone store in a shopping center.

Contact Info:

Phone Contact Numbers

Finding a phone number for Macy’s customer service was a bit more difficult that we’d expected. The Contact Us and Customer Service pages provide links for various questions or concerns, but no phone numbers are openly listed.

The customer service call center is open from 9 A.M. to 9 P.M. weekdays. You can also call on Saturday from 9 A.M. to 7 P.M. or Sunday from 11 A.M. to 7 P.M.

  • Order Help: 1-800-289-6229

If you’d rather not wait on hold you can enter your phone number on the Customer Service page by simply clicking the Click to Call link.

Mailing Address

At the very bottom of the page there is a small line of words – that is the customer service mailing address. This is the first time we’ve found the address placed at the bottom of the page like this. We don’t know if the customer service department is trying to hide the address or if so few customers use the address that it is not really worth a more predominant space.

Macys Credit and Customer Service
P.O. Box 8113
Mason, OH 45040

Official Website

The official site for Macys is located at Customers who’ve placed orders online should have access to the My Account portion of the site, but offline customers will not. You can register for an account, but that new account cannot be linked with your physical purchase. You can contact customer service using the information provided for both in store and online purchases.

Customer Service Email

We were unable to navigate the customer service page to find the contact us form, but we eventually managed to find it using a search engine. A company like Macy’s should not hide the customer service contact form where customers cannot access it quickly and easily. Simply fill out the contact form with your order number and submit the form. If you don’t have an order number it looks like you’ll have to contact customer service for help.

Our Experience

We called Macy’s customer service to test the call center system. We were not able to bypass the system by pressing 0 and the automated voice spoke very quickly. The customer is given no time to press a button before the next option is read. There were no options for general customer service, but we eventually managed to sort through the button pushing to reach an agent after more than three minutes. We asked the agent for the phone number for the Macy’s credit card. We were placed on hold for two minutes before the agent picked up and told us she was still looking. She then attempted to place us on hold again and disconnected the call.

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Rating: 1.6/5 (8 votes cast)
Contact Macys Customer Service, 1.6 out of 5 based on 8 ratings
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28 Comments on “Contact Macys Customer Service
  1. Dear sir or Madam,

    I am writing to you regarding a very poor quality  Mickael rose gold  bracelet that I bought from your Glendale Macy’s store 3 days ago ( please see attached e-receipt and picture) .
    The bracelet literally broke on my wrist after 10 minutes of wearing it !
    I do not live in the US so therefore I am unable to go back and return it. However I will be back in 4 weeks time, could you please tell me what is the best solution?
    It is a pricey bracelet 65$ so I was expecting it to be of high quality unfortunately it wasn’t the case.
    I have been a Macy’s customer for many years and I hope that you will do everything possible to solve this issue.

    Kind regards,

    Aouali Si ali

    Glendale Galleria
    2100 Glendale Galleria
    Glendale, CA 91210


       10129420  0067  3:43 PM 10/09/2012


    M M KORS HDBG                  313.20
    884485311857   313/4  
    Orig 348.00 10% Coupon  
    STATUS JWLRY                    76.95
    691464900151   294/36 
    Orig 95.00 Today’s Price 85.50 
    10% Off 10% Coupon  
    STATUS JWLRY                    58.50
    691464797829   294/36 
    Orig 65.00 10% Coupon  
    STATUS JWLRY                    58.50
    691464881481   294/36 
    Orig 65.00 10% Coupon  

                  Sub Total        507.15
        8.750% CA  RGLR Tax         44.38
                      Total        551.53

    Cash                           551.53

    Total Coupon Savings is $56.35
    Your Total Savings is $65.85


    OF $23.50 OR MORE
    Visit the Clinique counter
    for more details


  2. Hi,I’m curious, do you have some kind of blacklist? I think I’m on that! Because all my online order are refused. I never ordered online successfully ever! Once, I called the customer service after a failure order, the customer service said i passed and send me a confirmation letter. But it cancelled again the next day. I tried all my credit card and I’m sure it’s not the cards’ problem. Are there any way to solve this problem? Very disappointed.

  3. What horrible service. I placed a large online order that included Christmas dinnerware and linens. My order shipped in numerous different deliveries. I received smashed dishes and the wrong tablecloth. The wrong tablecloth baffled me because it was totally different than all the other linens. They were all supposed to be the same. How do you not notice that even when you don’t pay attention to the packing list. I had to go into a store to experience the further nightmare of getting the right tablecloth. I am still waiting replacements for the smashed dishes. Macy’s is horrible, I will never order from them again.

    • Macy’s customer service is horrible I recommend calling their presidential offices at 877-887-8781 and discuss your problems with president terry lungdren. By calling this number you avoid all red tape and non English speaking robots. Good luck and call 877-887-8781 9 to 5 m-f located in mason, oh!!! Tell them jarrett sent you!

  4. I have been trying several times to order on line, however it doesn’t allow me to put anything in the shopping bag. Am I doing something wrong? Also your website is not at all friendly, I have been trying to contact you however, it just answers all kinds of questions but you can’t find the right one. I had to search on goggle to find this.

  5. Macys have the worst cutomer service ever. I do not know if woman could not understand what i was saying or what. I will no longer shop with macys because if you have people that work in your customer service that can’t understand english it is a problem. She should have stick to answer question in what ever language she speaks. I am done this has total turned me off. Very poor customer service. Then just called there store operator transfered me when she did she diconnted my call.

  6. In January, I made an error in setting up my Macy’s credit card payment online, therefore a payment was missed. When I received the new bill, I realized what I had done and promptly reset the payment(in full)to be made 2 days prior to the due date in February.I received a call last week regarding my missed payment, I explained what I had done and that payment is scheduled. Today, I received another call from Mason, Ohio regarding the same scenario, but this time, your customer service rep had no clue as to how to do his job. I do not know if there was a language barrier or not, but he would ask me a question, such as my phone #, and there would be a long pause and then another qustion, another long pause, etc. Also, I lost count as to how many times he asked me my social security # which I would only give him the last 4 digits. I have NEVER lodged a complaint like this before, but I have never been so frustrated! @ the beginning of the phone call, a recorded message said that the call may be recorded. If you are at all interested, I am in Conn and the call took place on 2/11/13 around 3:45pm eastern time. If he told me his name , I did not understand it.

  7. Macy’s is impossible to contact by e-mail unless you fit into their standard questions.
    I am sick to death of all the “reward cards” I receive and can’t keep track of all the dates and the exceptions, so I just throw them away. Customer service needs to know this.

  8. I bought a coffee maker to give as a Christmas gift. The published shipping window showed my gift would arrive in time. When I received the order confirmation, it showed arrival 3 days after Christmas. I called to cancel the order 2 hours after I had placed it. I was told I was too late. My poor family got the thing, and it took 4 attempts to return it. Now – 3-months later, I’m still being charged (with interest!). I have called over 20 times, and each time told it has been taken care of (return received and account credited). My most recent bill still reflects the charge — and more interest. Now -NO ONE answers the phone at customer service – just a recording listing their normal working hours (I am calling during normal working orders). So terrible I am cancelling my long time credit card with them. A shame.

  9. I live in Uganda, Africa. I bought a Franco Sarto healed shoes, blue in color from Macys Green Acres mall in Newyork on Saturday 30th march 2013. I was on transit through JFK. I was given two different sizes. One 8.5 the other 9.5.I bought them at $79. I lost the receipt while on transit I hope to travel to Miami some time in May 2013. Please advise if I can take the shoes back to a Macys in Miami and get the sizes rectified or get another pair of shoes altogether.or is it possible to trace the receipt because the purchase was between 2.00p.m. and 4.00p.m. On the same reciept was a Bandolino metalic grey wedge shoes size 8.5 at $69, Alfani black wedge shoes size 8.5, ALF page f0121 at $69.

  10. Dear all,

    I have trying to buy some items form Macy’s online store. In fact, Macy’s couldn’t allow my international Visa card.
    This is bagging ID: 2032-20818. I have tried to complete this order with ANjelya and another 2 staff who is from Macy’s with live chat -it wasn’t completed.

    Now, my request can we send confirmation mail to me about this order uncompleted. Cause i need to get deposit, on my bank account.

    Macy’s said it will automatically get back in my account in 3-7 days, i asked bank they said still need mail from Macy’s order cancelled or uncompleted.

    Thanks very much.


  11. This is my third attempt to get a scheduled interview.I was contacted by phone,attempted to set up time for interview was unsuccessful.Could you please let me know what my next step is.Appreciate your help,this is urgent.

  12. I don’t even know where to begin. The customer service is HORRIBLE HORRIBLE – you cannot speak to a person who knows what they are doing. You cannot speak to a supervisor. I made an error and instead of making a $75.00 online payment on my account I made a $7,500.00 payment (ok dumb mistake on my part) but trying to get it resolved was a NIGHTMARE. I had to fax a letter and a statement from my bank, which I did. I kept trying to call to see what the status was, they said it could take 5-7 days. Meanwhile, my bank ended up returning the funds to my account and not paying Macy’s. I had already faxed the letter to them. I even got a notice from “” where I made the online payment saying that my bank had returned the funds. However, Macy’s turned around and sent me check for $7,500.00! haha what a joke, so I am now in the process of sending back the check, I serioulsy can’t stand the thought of calling their customer service line one more time.

  13. I tried twice to place orders to Macy’s via a couple different websites. After shopping for a considerable amount of time and trying to place the actual order…neither one would go through. The first would cancel the items in my shopping cart if I switched departments I.e. apparel to shoes. The second time wouldn’t accept my phone number. Crazy.
    I found it difficult even finding an accessible contact for reporting problems. Guess I will not be shopping Macy’s online…or the store for that matter

  14. My wife and I would like to commend Gary who works in the household goods department in the downtown Sacramento Macy’s store for the excellent customer service we received. We had a problem with an order we had placed. Gary researched and found the problem, attempted to find a solution, and explained it to us. He then went back into the store system ,found an alternative solution which turned out to be a better deal for us and saved us Fifty dollars in the process. Gary then went into three different storage areas to find all of the items needed to make a complete set. Much to our surprise he was successful in doing so. Gary saved my Wife’s Birthday and made my day as well. Great customer service. Thank you Gary.

  15. I wanted to purchase a $7.99 necklace and noticed it was tangled. As I tried to fix it a jewelry manager offered to help me and got a tool to try and unravel it. I also needed to pay my bill and she said we’ll take care of that for you. She and the cashier were wonderful. This happened 4/3/14 at the Broadway Mall in Hicksville, NY. It’s a pleasure when you have a shopping experience like this.

  16. I take this time to let you know that since you donot support or hire Veterans My Family will no longer shop at your stores.GBA

  17. I was wonderfully helped by one of your sales associates the other day. I had been looking for a certain bracelet and needed eleven of them. I called the Macy’s in New York even though I live in the south. Barbara Errico who works in the jewelry department was so helpful. She went to all sorts of lengths to find me what I wanted. She did such an excellent job. I just felt she needed to be commended for all she did.
    Annette murray

  18. On and before Fathers Day, your adds run showed, little about Fathers Day, but all about women in underwear. What did that have to do with buying something for Fathers Day? I guess you didn’t have any sales for Fathers Day, or don’t carry mens clothes? I guess not, so why would I want to shop at Macys?
    I won’t. Don’t care to shop at a store that runs adds that I find offensive.

  19. Lost my wallet and cancelled my credit cards. New ones arrived almost immediately except for Macy’s. I have called five times to customer services; they all give me the same info and nothing comes in the mail. I’m done with Macy’s; they laugh at you on the phone and do nothing to help you

  20. Joined the Thanks for Giving, was given a $25 certificate to use until yesterday. Must have gone shopping three times with this coupon not once was it good for purchase.

    Not a certificate was a coupon buy $100 get $25 off. Then it had everything I wanted on the no eligible list. Never got to use it.

    Yes I know for charity then don’t give anything as I don’t want your junk and anything good was not able to purchase on certificate.

    Not liking Macy’s anymore. Very disappointed.

  21. Last year between Thanksgiving and Christmas I was in two of your stores. I was surprised to see that
    “The miracle of 34 th street store” had Season Greetings and not Merry Christmas.
    I did all of my shopping at Dillard’s and anywhere but “Macy’s”.
    Haven’t shopped there in a year and will avoid the store until they change to the original Macy’s.

  22. Dear Sir or Madame
    I have always enjoyed shopping at my Macy’s. Yes, I claim it as my favorite store to find mostly anything I want or need!! Saturday, October 25,2014 around, 5:00. I was returning to have another link taken out of my lovely MK watch. I was wearing it out that evening. I stopped at the jewelry counter and a “Ms Dixie said she would be right with me as she was understandably helping another customer. As I watched her with the customer, it was quite apparent he was undecided about purchasing a new watch… And she was helping him try to decide. This was taking a very long time? I politely told her we had dinner reservations and would it take long to pop out a link and I could be on my way…while he was trying to decide? The customer even said, “You can help her.” Again, Ms Dixie says to me, “I’ll be right with you.” I was literally waiting 30 mins.
    Finally, after she put his name down on her (Special Guest contact list) she was took my watch, popped out the link. Which took less than a minute and I was on my way.
    Unbelievable? What kind of customer service was that? Mind you this was a late Saturday afternoon. Now that I think back… I should have asked to see a manager!

  23. I have recently been on vacation in USA and I shopped in Macys in Philadelphia & New York. I bought a pair of Dockers Chino pants, which I am delighted with.
    I’d like to purchase another pair but I am back in UK. According to Macys website I cannot do this.
    Why is this? And if so, how can I obtain some more Dockers pants?
    Macys was very impressive…a real shopping experience for a British tourist.

  24. The last few days of shopping with Macys has been a BIG disappointment. I tried to use the Macys gift cards that were given to the customer based on Macys merchandise purchase. According to Macys rules, the Macys gift cards (Macy’s Money) could be used online or in the store during 12/16/14 thru 12/18/14. I tried to used them online and the cards did not work. Call Macys to place a phone order, the representative could not apply the card to my order. The representative told me to go into the store. On 12/17/14, I went into the Macys store and purchased the Estee Lauder Beautiful Ultimate Luxuries Set ($120). After my purchase, the store representative told me that the store did not have any more gift sets. That was the reason I decided to purchase the set. I contacted Macy Customer Service (1-800-289-6229)twice. The first attempt (waited 30 minutes)for some reason I got disconnected; Called back the second time and spoke with a different representative and next the supervisor. At this point, I have spent close to $500 via online and in the store during the few days, and I have been put through the ringer over free gifts that I should have received with my Estee Lauder Purchase. As a customer, I following the proper protocol with regards to trying to use the Macy’s Gift Card, attempting to place the online order; and going back to a Macy’s Store. By the way, the sales representative did not tell me that there were no more free gifts until AFTER I made my purchase. Based on the advise from the Macy’s representative that take phone order, I actually decided to go into the store. According to her, it would probably be best to go back to the store that issue the Macy’s Money. What has happen to customer satisfaction. Macy’s does not have the capability of checking to verify purchases. In summary, this ordeal has been a big disappointment and an interesting learning experience. Once I pay off my charge account with Macy’s I will not be using it. So much for satisfaction guarantee.

  25. Here it is Christmas Eve and I was just informed that Macy’s only guarantees Christmas delivery for some items by the 24th. Called the 22nd to verify the delivery by the 24th and was told to expect it today. Called today after receiving the “your item has shipped” e-mail indicating a December 29th delivery and was informed that this item will be delivered on the 29th and didn’t I notice the “usually ships in 4 days” despite the guarantee plastered on the website on Sunday the 21st. Kim Spiff at your call center was barely able to apologize for the inconvenience, even when prompted, preferring to place the blame on the customer. Macy’s Christmas Eve message to me was, “Don’t trust our large banner indicating a guarantee. If there is any idication in your order that there will be a delay (even if you call to verify that it is on the way, do not trust what we say). We will use this information against the customer if we fail in our promise and offer nothing in return. The shipment happened on the 23rd and if shipped overnight, I could have it today. Macy’s saved on shipping costs, prevented me from resolving my issue by ordering overnight elsewhere by giving false information (apparently) on the 22nd. When calling today, I requested a supervisor and after 10 minutes of waiting was informed that the supervisor was still busy and could he/she call me. Macy’s trying to make even the call schedule fit their needs rather than the customer. Guess they manage their call center staffing as well as they manager their customers’ expectations. I will avoid Bloomingdale’s and Macy’s going forward and suggest others do the same. There are other options with significantly better respect for their customers.

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