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Contact MAACO Customer Service

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Contacting MAACO Customer Service Center

MAACO is an automotive repair company that specializes in auto body repairs and vehicle painting. There are about 500 MAACO shops in North America, spanning the United States and Canada. It is estimated that the company handles more than 12,000 repairs each week with more than 16 million repairs completed since the company started in 1972.

MAACO is a franchise company, which means each shop is owned and operated by a person who has bought into the business. The shops generally all look the same, but the chain of customer service command could be quite different.

Contact Info

Contacting the MAACO customer service department feels like it should be easier than it is. We tried the phone number for the call center and we were directed to the personal voice mailbox of a woman named Kelly. With more than 12,000 repairs a week that is an awful lot of potential calls for one woman to handle.

Phone Contact Numbers

MAACO has two headquarters. One is located in King of Prussia, Pennsylvania and the other in Ontario, Canada. If you are a United States customer, use the US phone number and address. If you are a Canadian customer, use the Canadian phone number and address.

  • Customer Service Direct: 1-610-337-6155
  • Customer Service (Leave a Message): 1-800-523-1180
  • Headquarters: 1-610-265-6606
  • Canadian Headquarters: 1-905-875-1248

Mailing Address

MAACO US Headquarters
610 Freedom Business Center
Ste. 200
King of Prussia, PA 19406

MAACO Canada
8400 Lawson Rd.
Unit 1
Milton, Ontario, Canada L9T 0A4

Official Website

If you’re interested in contact MAACO through the official website you can visit http://maaco.com/contact-us.aspx. The official website offers a bit of contact information, but the majority of the website is dedicated to explaining the products and services available from MAACO.

Customer Service Email

We found no email address listed on the MAACO customer service website, but there is a form you can fill out if you wish to contact customer relations by email. The MAACO contact form is available at http://maaco.com/contact-us.aspx. After sending the customer service email via the online form, we did not receive a confirmation number – just a thank you and we’ll contact you shortly message.

Our Experience

We called the direct customer service line for MAACO. Out call was forwarded to an employee’s voice mail system. The employee, who called herself Kelly, asked the caller to leave a message. We also tried the customer service contact number to leave a message where we were prompted to – you guessed it – leave a message.

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Rating: 1.6/5 (5 votes cast)
Contact MAACO Customer Service, 1.6 out of 5 based on 5 ratings
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2 Comments on “Contact MAACO Customer Service
  1. THe cost of $ 1600.00 is very caostly for a paint job on a 1974 chev pickup. One color only and no body work.I was given a price in Sulphur Springs for $600.00-$700.00

  2. I brought my truck to Maaco in Pantego, Tx for minor body work and paint job. They had
    my truck for a week longer than they said it would take and when I got the truck back, they had not repaired several of the dents that I asked them to fix and the paint job was
    very sloppy. I asked them to repaint several areas and they took the truck and parked it
    in the back and told me the paint booth was broken and would not be able to repaint the truck until the booth was repaired. Three weeks to paint a cab only flat bed truck is
    ridiculous. I will never use Maaco again.

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