Contacting MAACO Customer Service Center
MAACO is an automotive repair company that specializes in auto body repairs and vehicle painting. There are about 500 MAACO shops in North America, spanning the United States and Canada. It is estimated that the company handles more than 12,000 repairs each week with more than 16 million repairs completed since the company started in 1972.
MAACO is a franchise company, which means each shop is owned and operated by a person who has bought into the business. The shops generally all look the same, but the chain of customer service command could be quite different.
Contacting the MAACO customer service department feels like it should be easier than it is. We tried the phone number for the call center and we were directed to the personal voice mailbox of a woman named Kelly. With more than 12,000 repairs a week that is an awful lot of potential calls for one woman to handle.
Phone Contact Numbers
MAACO has two headquarters. One is located in King of Prussia, Pennsylvania and the other in Ontario, Canada. If you are a United States customer, use the US phone number and address. If you are a Canadian customer, use the Canadian phone number and address.
- Customer Service Direct: 1-610-337-6155
- Customer Service (Leave a Message): 1-800-523-1180
- Headquarters: 1-610-265-6606
- Canadian Headquarters: 1-905-875-1248
MAACO US Headquarters
610 Freedom Business Center
King of Prussia, PA 19406
8400 Lawson Rd.
Milton, Ontario, Canada L9T 0A4
If you’re interested in contact MAACO through the official website you can visit http://maaco.com/contact-us.aspx. The official website offers a bit of contact information, but the majority of the website is dedicated to explaining the products and services available from MAACO.
Customer Service Email
We found no email address listed on the MAACO customer service website, but there is a form you can fill out if you wish to contact customer relations by email. The MAACO contact form is available at http://maaco.com/contact-us.aspx. After sending the customer service email via the online form, we did not receive a confirmation number – just a thank you and we’ll contact you shortly message.
We called the direct customer service line for MAACO. Out call was forwarded to an employee’s voice mail system. The employee, who called herself Kelly, asked the caller to leave a message. We also tried the customer service contact number to leave a message where we were prompted to – you guessed it – leave a message.