Contact Lufthansa Customer Service

Contacting Lufthansa Customer Service Center

Lufthansa is the premier airline based in Germany. The company currently flies millions of customers to more than 200 destinations a year. With a vast and diverse customer base, customer service is critical. Lufthansa stands behind its commitment to the customers by offering several means to reach a customer service agent.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-645-3880
  • Albania: +355 (4) 223 5028
  • Algeria: +213 (021) 643 643
  • Argentina: (+54) 11 5354 2333
  • Australia: +61 1300 655 727
  • Austria: +43 (0) 810 1025 8080
  • Azerbajan: +994 12 4 907050
  • Bahrain: 00973 178 287 61
  • Belarus: 375 17 292 89 99
  • Belgium: 070 35 30 30
  • Bolivia: +591 2 2431717
  • Bosnia: +387 (0) 63 990 001
  • Brazil: +55 21 4700 1672
  • Bulgaria: +359 (2) 930 4242
  • Canada: 1-800-563-5954
  • Chile: +56 2 6301655
  • China: +86 (0) 21 5352 4999
  • Croatia: +385 (0) 62 220 220
  • Cyprus: +357 22873330
  • Czech Republic: +420 (2) 34 00 82 34
  • Denmark: +45 70 100 333
  • Ecuador: (5932) 3970 370
  • Egypt: +202-27398456
  • Eritrea: +291 1 186904
  • Estonia: +372 (0) 6058 185
  • Ethiopia: 00251-11-551 5666
  • Finland: +358 (0)20 358 358
  • France: (0) 892 231 690
  • Gabon: +241 07 07 09 77
  • Georgia: +995 32 2243324
  • Germany: +49 (0) 1805 805 805
  • Ghana: +233 (0) 302 243 893
  • Greece: +30 210 6175200
  • Hong Kong: +852 2868 2313
  • Hungary: +36 (1) 411 9900
  • Ireland: +44 (0) 871 945 9747
  • India: 1800 102 5838
  • Indonesia: +62 (0) 21 570 2005
  • Iran: 0098-21-83388
  • Ireland: +353 (0) 1 8 44 55 44
  • Israel: +272 14153594
  • Italy: +39 199 400 044
  • Japan: +81 3 4333 7656
  • Jordan: 00962 52 00 189
  • Kazakhstan: +7 727) 333 50 25
  • Korea: +82 (0) 2 2019 0180
  • Kuwait: +965 2224 0160
  • Latvia: +371 6750 7711
  • Lebanon: +961 1 347 007
  • Libya: +218 (021) 3350375
  • Lithuania: +370 5 232 9292
  • Luxembourg: 900 73055
  • Macedonia: +389 (2) 3148 372
  • Malaysia: +60 (0) 3 2052 3428
  • Malta: 00356 21252020
  • Mexico: (55) 47 38 65 61
  • Montenegro: +381 (0) 11 303 4944
  • Morocco: (00212) 05 20 42 12 10
  • Namibia: +27 21 415-3747
  • Netherlands: 0900 1234 777
  • New Zealand: +64 (0)9 377 2766
  • Nigeria: 09 4610657
  • Norway: +47 (0) 22 330 900
  • Oman: +968 24 796692
  • Peru: (511) 442 4466
  • Philippines: +63 (0)2 580 6400
  • Poland: +48 (0) 22 338 1300
  • Potugal: +351 707 782 782
  • Qatar: 00974 4431 0212
  • Romania: +40 (0) 21 204 8410
  • Russian Federation: +7 (495) 9809999
  • Saudi Arabia: +800 124 5550
  • Serbia: +381 (0) 11 303 4944
  • Sinapore: +65 6245 5600
  • Slovenia: +386 (0) 407 477 37
  • South Africa: +27 21 415 3747
  • Spain: +34 902 883 882
  • Sudan: 00249 183 771322
  • Sweden: +46 (0) 770 111 010
  • Switzerland: +41 (0) 900 900 922
  • Taiwan: +886 (0) 2 2325 8861
  • Thailand: +66 (0) 2 654 6800
  • Tunisia: 00216 71 966 160
  • Turkey: +90 232 274 03 54
  • Ukraine: +38 (0) 44 490 3800
  • UAE: +971 4 3739100
  • UK: +44 (0) 871 945 9747
  • Uruguay: +598 290 12816
  • Venezuela: +58 (212) 210 2102
  • Vietnam: +84 8 3829 8529
  • Yemen: 00967 1 213400

Mailing Address

Lufthansa Worldwide HeadquarterVon-Gablenz-Strasse 2-6Cologne, 50679Germany

Lufthansa Airlines 640 Hempstead TurnpikeEast Meadow, NY 11554

Official Website

Customers visiting the official site http://www.lufthansa.com/us/en/homepage?WT.srch=1&WT.mc_id=SEABRAND can book a flight, rent a hotel or car as well as find information on the Lufthansa FAQs prior to contacting the customer support team.

Customer Service Email

Go to http://www.lufthansa.com/us/en/Contact-via-E-Mail?contactChannelIndex=1 in order to send a message to the customer support department. Customers can send general questions and concerns, compliments or complaints. We sent a message relating to contact the customer service department after hours. We asked is using social media, Facebook or Twitter, were a viable option. We are still awaiting a response.

In the event the response states customers can contact customer service using social media, customers can contact an agent on the Facebook page or the Twitter page.

Our Experience

When we contact the customer service department we were immediately connected. We asked the agent for information if the customer support department was open 24 hours. Indeed the customer service department is open 24 hours a day, 7 days a week. The call was quick and to the point; was your? Leave a comment for us.

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20 Comments on “Contact Lufthansa Customer Service
  1. Hi
    I have lost my baggage till today nobody have answer me about my bagage , what service lafthansa have in venezuela ?
    I do not understand ,I hope this email can be helfull to me .
    I have a ID 21842175
    this is what they have give since I have sent the mail to lufthansa.
    please can you help me find my baggage in venezuela it must be .
    I have the tac number of the baggage , is LH 137243
    my flight was to venezuela 31 jan to caracas LH534

  2. I accidently delited Your respand on my complain-which I send today shortly after midnight.You re-play around 5;20AM and sendme a case number.Could You send me a copy ASAP please
    thank you

    • I have sent a complaint in an attached file a couple of minutes after midnight. I recieved a reply around 5:14 in the morning about the case numbers but I accidently deleted it. Could you please send me another copy as soon as possible.
      Thank you
      Danuta Tymon

  3. We, Mary Johns & myself were scheduled to fly Lufthansa on Sunday, June 7,2015 @ 5:45PM. When getting to the counter the attendant, Mickey (Very nice) told us there was a problem. The plane that was sent in was for approximately 300 & they needed a much larger plane. Mickey tried & tried to get us on another flight; but to no avail. There was no connection to get us to Prague. I need a email from you stating this; because we have delay insurance. The flight left a day later (Lufthansa LH427). We lost 1 1/2 days of our tour in Prague. Our trip insurance is requiring this! Thank you so much for your help! Nancy Woomer

  4. Flight LH630 Frankfurt Dubai on the 14th od dec. : 13.20 dep. arrival 22.35

    My colleagues Hans henrik larsen ( Export Director ),
    Dr Niels frederiksen and
    the undersigned , Exort Manager ( 11K ) would like to thank Lufhansa for the brilliant service on Board , particularly a young stewardess called !!! Catharina Dom for her bonne humeur, Excellent and Professional service . Danke schon .
    Best regards

    Jean mare loison ( Mr ) .

  5. After missing my flight on Lufthansa at 1430 was rebooked on next flight out of Amsterdam 31 December 15. waited for flight and on check in, was told no meal, would be available to me, because I missed my previous flight? there were only 5 to 6 people in business class, like myself, so how can you not have service for me? but serve others? You have now reached the mark, as the worst airline, I have ever flown on, congratulations! I will only fly with you as a last resort!!!! Disgust is too kind a word, I have for my experience with your airline. Also your scare bus looked old, dated, and in dire need of repair. Your a crap airline, pretending to be a major surprise your NOT!!!!

  6. I have been trying many times to send a fax to update my name in my Miles and More account, but both fax numbers are continuosly busy.
    Pease help me out with a solution as this is taking a lot of my time.

    Many thanks,
    Claudia Hayes

  7. I checked in one piece of luggage from Beograd to Miami.
    Luggage identification tag is OS 645405. Bag did not arrive to Miami.
    I filed a claim MIALH51068.
    Baggage service told me that my Luggage id tag can not be found at all!
    I had so muc confidence to fly Lufthansa, now
    this is not acceptable!!??
    What happened to my bag? How come we can not trace it?
    Is there a way to make sure that baggage actually left Belgrade?
    Thank you,
    Borivoje Djokic

  8. Trying to book in online. will not accept my booking number 2XVERV. There are no numbers to contact Lufthansa for help.Do you call this customer service?

  9. Ali at ticket counter was so Amazingly helpful!!! He was so kind and patient and even rebooked us direct because one of our flight legs was cancelled. He has exceptional customer service skills. We hope you reward him!

  10. We were so blessed by Ali at the ticket counter at DFW airport. He was so patient and kind with us. He rebooked our flight direct from Frankfort when we told him our flight leg was cancelled. He helped us with checking in our piano keyboard. He was so courteous and friendly. He made the process so enjoyable.

  11. I am waiting for a reply why my flight LH177 9/25/2017 from Berlin,Germany to Frankfort, Germany was delayed therefore, missed my ticketed destination departure flight LH462 to Miami, Florida?? Myflight was rescheduled flight LH464 9/25/2017 to Orlando, Florida. Why was this flight LH464 9/25/2017 delayed to Orlando, Florida thus, we missed our final destination ticketed flight AA2447 to Miami? There were no more flights to Miami 9/25/2017 as per your Lufthansa agents and no hotel rooms available. I am waiting for your e-mail respose!!

  12. My name is emmanuel chidi onumonu. I checked in and boarded your flight lh0441 on the 18th of January from Houston to Lagos via Frankfurt. With two bags . Tag numbers lh046640 and lh046638, my luggage is missing, please I am stranded in Lagos, someone should act very quick

  13. My name is emmanuel chidi onumonu. I checked in and boarded your flight lh0441 on the 18th of January from Houston to Lagos via Frankfurt. With two bags . Tag numbers lh046640 and lh046638, my luggage is missing, please I am stranded in Lagos, someone should act very quick, please I need heip

  14. I’ll be flying into MUC July 1, 2018 then a connecting flight to HAM to meet a cruise ship. I only have an hour + 50 minute layover and I don’t want to waste time finding where I need to be. I know I’ll have to clear customs first. The flights are in & out of Terminal 2 so is the customs location in Terminal 2 also & near the gate areas? There are maps in magazines on the plane for many airports. Therefore, if it is possible to email me the map of the MUC airport to know where I need to follow from customs to my specific gate; it would be very much appreciated. Thank you

  15. my flight has been cancelled 14hours notice i have an ongoing flight cannot get any contact with the customer service or any other lufthansa service to rearrange my flight there, phone numbers are unobtainable attrocious service have now managed to book another flight with another airline at extra cost travel and inconveniance next battle flight reimbursement !!

  16. My experience with customer relations representative, Erika YPQ, was exemplary. She deserves to be commended for her outstanding effort and kindness is assisting me. Lufthansa is fortunate to have her as an employee.

  17. The service I received from customer relations representative, Erica (YPQ), was exemplary. She deserves to be commended for her outstanding service and kindness. Lufthansa is fortunate to have her as an employee.

  18. My husband and I recently flew Lufthansa round trip from new jersey to Croatia, to our surprise we were charged for our baggage even though when flying internationally passengers are allowed 1 free bag per passenger. Can someone explain to me why we were charged? and can someone please tell me how I can get reimbursed for that expense? Thank you , awaiting a response, Regards, Nikolina Radovanic

  19. My sister- in law and I were booked to fly from Birmingham to Frankfurt on Sunday 23rd December at 6.05pm. The flight was cancelled due to an air traffic control failure. We were re booked on the next morning`s flight at 6.05. Within 2 hours we were given hotel accommodation and dealt with in a most professional and courteous manner and informed as to what had caused the cancellation.
    Can you give me the information as to whether we are entitled to compensation?

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