Contact Long Island Railroad Customer Service

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Contact Long Island Railroad Customer Service

Contacting Long Island Railroad Customer Service Center

The Long Island Railroad was established in the mid 1800s as the Long Island Railroad. The transit system is the oldest in the United States still operating under the original given name. There are three main terminals along the Long Island Railroad line – Penn Station, Hunterspoint Ave and Flatbush Ave. A transfer hub in Jamaica on the Long Island tip is used by the Long Island Railroad.

Contact Info:

Phone Contact Numbers

The entire Long Island Railroad information system is based on a 5-1-1 system. The system is voice activated so customers simply call 5-1-1 and speak the option they want. The Long Island Railroad offers a list of commonly spoken options to help speed up your call. All words following the description should be spoken when the automated system starts.

  • Schedules: Schedules
  • Fares: Fares
  • Mail and Ride: Mail and Ride
  • Groups: Group Travel
  • Lost and Found: Lost and Found
  • Refunds: More Options then Ticket Refunds
  • Assistance with Ticket Machine: More Options then Ticket Machines
  • Service to Hamptons Reserve: More Options then Hamptons Reserve
  • Comments/Complaints: More Options then Public Assistance

If you are calling outside of the 5-1-1 area you can call using the Out of Region or International phone numbers

  • Out of Region: 1-877-690-5116
  • International: 1-212-878-7000

Mailing Address

If you want to write to the Long Island Railroad your best bet is to address your letter to the Metropolitan Transportation Authority to the attention of the railroad customer service department. No money or payment of any kind is accepted at the customer service address.

Metropolitan Transportation AuthorityAttn: Long Island Railroad Customer Service347 Madison Ave. 5th Fl. New York, NY 10017

If you want to address the Long Island Railroad supervisor directly, contact the Jamaica Station.

Long Island RailroadAttn: President’s OfficeJamaica StationJamaica, NY 11435

Official Website

The official website for the Long Island Railroad is located at The page is a portion of the Metropolitan Transportation Authority in New York. The transit authority is responsible for the maintenance of the Long Island Railroad and other mass transit options in the city.

Customer Service Email

There is an extensive FAQs section located at Long Island Railroad suggests searching the FAQs section for answers to common questions regarding the railroad and the Metropolitan Transportation Authority. If you cannot find the answer you are looking for, contact the Long Island Railroad customer service department by email.

Our Experience

We called the out of region number for the Long Island Railroad. You have to press 0 for a list of options you can select using a touch-tone phone. You cannot press 0 to skip the list of options. Press 1 for MTA or the Metropolitan Transportation Authority and 2 for the Long Island Railroad. Your call will be transferred to a second system for the Long Island Railroad – this one is voice automated with no option for number selection. We asked for the Lost and Found department and the call was transferred to an operator. Our call was finally answered after just more than three minutes.

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One comment on “Contact Long Island Railroad Customer Service
  1. Hello, the location of the bike rack at the little neck station is very inconvenient. More than that, it is unsafe.
    Please consider that.
    Riders and pedestrians are on a collision path.
    Riders and drivers as well.
    Thank you.

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