Contact LL Bean Customer Service

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Contacting LL Bean Customer Service Center

LL Bean is a specialty retailer that offers clothing, backpacks, bags, shoes and other outdoor gear perfect for life in the great wilderness. The quality of LL Bean products is what helps the company stand out from the rest of the retailers offering similar products.

Contact Info:

Phone Contact Numbers

Customers can pick up the phone and contact LL Bean customer service any time of day – any day of the week.

  • Customer Service (US and Canada): 1-800-441-5713
  • Customer Service (UK): 0-800-891-297
  • Fax (US): 1-207-552-3080
  • TTY (US): 1-800-545-0090
  • Outdoor Discovery School: 1-800-441-5713
  • Fly Fishing Advice: 1-800-347-4552
  • Hunting Advice: 1-800-785-8268
  • Winter Sports Advice: 1-800-972-4552
  • Summer Sports Advice: 1-800-226-7552

Mailing Address

You can contact LL Bean for customer service and ordering. There are multiple addresses listed for customer contact depending on the reason for the letter.

Customer Service

LL Bean Inc.
Freeport, ME 04033-0001


LL Bean Inc.
P.O. Box 1205
Albany, NY 12201-1205

Direct Business to Business

LL Bean Direct Business to Business
15 Casco St.
Freeport, ME 04033-0001

Official Website

Visit http://www.llbean.com to find out everything you want to know about the company. Click the Contact Us link to access customer service information. In addition to traditional means of contact, LL Bean also allows customers to request a call from LL Bean customer service, chat with a representative life or email customer service. If social media is your thing – contact LL Bean customer service on Twitter by tweeting to @llbeanservice.

Customer Service Email

You can open your personal email account and send a message to a customer service representative, but you can fill out the customer service contact form http://www.llbean.com/customerService/contactUs/help.html?aicEscDWDesc1=L.L.Bean Contact Us&aicEscDWUrl1=http%3A//www.llbean.com/customerService/contactUs/index.html&aicEscDWDesc2=Previous Page&aicEscDWUrl2=http%3A//www.google.com/url#1. This form asks for your name, email address and zip code. We chose to request a catalog, but we intentionally left out our address. We plan on updating this piece as soon as we get a message back from customer service so you know the average wait time for a response.

Our Experience

LL Bean is well-known for offering fantastic customer service without the hassle of many larger companies so we tested the customer service phone number. We were completely surprised when the call was answered by Linda, a customer service representative and NOT an automated system. All LL Bean calls go straight to the customer service center. If there is a HUGE volume of calls, which almost never happens, you may be placed on hold. We tried the call center at various times of day and we NEVER waited.

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Rating: 3.5/5 (4 votes cast)
Contact LL Bean Customer Service, 3.5 out of 5 based on 4 ratings
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2 Comments on “Contact LL Bean Customer Service
  1. I have been waiting for your catalog to arrive and it hasn’t yet. I am a regular Christmas customer and this is the first time I have thought of ordering on line. I am thoroughly and completely disgusted at all the popup ads you show.

    I am hoping your catalog arrives in time for me to order as I enjoy giving the quality products you sell, If it does not come shortly I’ll Go to Sears much to my sorrow.

    By all means stop the popup ad,s they arenot the professionalism folks expect from L.L.Bean & Company.

    E. Cavanaugh

  2. I visited your store at the Promenade Shops in Bethlehem, PA. A woman named Heidi waited on me and gave me great customer service and personal attention. She was friendly and extremely helpful. She was knowledgeable about the products and made my visit very pleasant. Thank you very much for the great shopping experience. Keep up the good work.

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