Contacting Liberty Mutual Customer Service Center
There are literally thousands of insurance companies in the United States offering coverage for automobiles, health and personal belongings. Liberty Mutual is an auto, home and life insurance company based in Boston, Massachusetts.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Customer service for the home and auto division is open from 7 AM to 11 PM Monday to Saturday. Shorter hours, 9 AM to 7 PM, are available on Sunday. The claims department is open 24h/7d.
- Customer Service: 1-888-398-8924
- Claims: 1-800-225-2467
If you need to call the life insurance division of Liberty Mutual, call between 8 AM and 6PM Monday to Friday. There are no weekend hours listed.
- Policyholders: 1-800-451-7065
Mailing Address
There are two addresses listed for Liberty Mutual. One is for the billing department and the other for the main headquarters. It is best to send communication without payment to the headquarters and communication with payment to the billing address.
Liberty Mutual Group – BillingATTN: Remittance Processing100 Liberty WayDover, NH 03821
Or
Liberty Mutual Group – Communication175 Berkeley StBoston, MA 02116
If you’re having trouble with billing, including bank account or credit card problems, don’t send financial information through the mail to the communication address.
Official Website
All contact information, online policyholder options and account access are available at the official website. The site is located at https://www.libertymutual.com. If you need insurance you can read about plans offered by Liberty Mutual and contact a local agent for a more detailed assessment. Each insurance policy is underwritten on a case-by-case basis so there are no prices listed on the site.
Customer Service Email
You can contact the Liberty Mutual phone number if you need help right now, but email contact is the next best thing if a call is out of the question. There is one email form for the auto and home department and another for the life insurance department.
- Home and Auto: https://www.libertymutual.com/email-customer-service
- Life Insurance: https://www.libertymutual.com/email-policyholder-services
Our Experience
If customers do not know there policy number, they will wait longer to speak to a customer service representative. The average wait time is less than 2 minutes. The agent was pleasant and appeared ready to assist us with our concerns. We inquired about penalties associated with cancelling an insurance policy. The agent explained customers will not incur a penalty, if their policy is up-to-date. They may need to pay the final bill, prior to cancelling an insurance policy.
When you contacted the customer support team, were they helpful and addressed your concerns in a speedy manner? We want to hear from customers just like you.
(10 votes, average: 2.60 out of 5)
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I am having difficulty in getting the lien
holders address added to my auto policy.Their name is their
but the address must also show. They have numerous offices and the address is very important. Until it shows they cannot accept this as meeting normal requirements for insurance. I sent another email this morning and hope it
will be processed as requested.
YOUR CLAIM SERVICE IS EXCEPTIONAL (If the customer knows what they are doing and catch anything out of line).
Policy service so-so….Employees always very nice.
Have called them 3 times today with regard to an auto claim. I gave up….each time I was on hold for 30 minutes and never spoke to a live person. I called the customer service # for policy services to see if I could get through to a different dept. Was advised that there are typically 100 people in queue waiting to speak with someone – and this is for an existing claim. Liberty Mutual just lost my business and I would advise everyone I know to stay away from them. Oh, the bonus is that every 30 seconds I have an automated attendant telling me how important my call is to them. I don’t think so.
I agree with the comments posted on May 6 2014 regard to an auto claim.
I am not Liberty mutual insurance client. Theirs client had backed into my car on 6/14/2016. I’ve been told to contact the person who will handle the claim name shawnta Dorsey after day and half of trying to speak w/ library multual insurance, all I get was the automate answering machines. Finally I got a hold of the phone number of the person who will handle the claim. I’ve left messages again and again for her to please return my called.
It is 6/19/16, 6 days minus two days weekend. I’m still waiting for the claim person to return my called. What a dragged!!!
Maryann Stein is the worst nurse case manager. She works as a workmens comp nurse out of your Portland office. When I asked for assistance she told me “I’m not sending someone to Clean your house”! I just wanted help with showering. This person in not professional or qualified to assist someone just out of the hospital. If your reputation as an insurance company isn’t that great it’s because of employees like her.
Maryann Stein is the worst nurse case manager. She works as a workmens comp nurse out of your Portland office. When I asked for assistance she told me “I’m not sending someone to Clean your house”! I just wanted help with showering. This person in not professional or qualified to assist someone just out of the hospital. If your reputation as an insurance company isn’t that great it’s because of employees like her. CANT HANDLE THE TRUTH!!!!!!
Hi, I would like to submit a real estate site to consider. Please connect me with your commercial executive in development. Thanks you, wish you continued success.
After numerous calls and messages I still haven’t talk to anyone about my Denied claim of 413.00 I think I should have been contacted by now this happened in early November I was told to take my car to your adjusters in Blue Ash Ohio car star I did that Saturday morning and Monday I received a denial letter so my denial letter was sent prior to Saturday so I wasted a trip to blue ash from the get go. I have documentation I was involved in that accident my car was towed from the scene approx. 1 mile from the scene wear my car was smoking the sheriff department stop and asked me what was wrong and I stated to him I hit some pieces on the road from the accident. I gave the old Radiator to the car star employee I thought the oil pan was punctured It was the transmission lines from the radiator thank you
Worst customer service hold ….never can pick up within an appropriate time span….horrible – hire people please
I’m so sick of watching your commercials, too many times per day, that I will never buy insurance from you no matter what the deal. Give TV viewers a freakin’ break!!
Is there any reason for your inconsiderate relentless repetitious TV ads? Are you desperate bottom feeders that desperate to peddle your high overpriced policies that you have to resort to such inconsiderate sleazy advertising tactics? Can’t afford new ads or are you just that cheap?
We don’t want nor need your advertising at all. You lowlife scum need to start showing some respect and consideration towards us consumers and cease with these annoying repetitious TV ads. All you are accomplishing here is to piss off us consumers to the point that we will never want to do any business with such scum like you. I for one will never consider in doing any business with you ever!
Lets get rid of the annoying repetitious TV ads now scum. Get the message there you sleazy inconsiderate lowlife desperate bottom feeding pond scum?
So far, so good. I switched from “double-billing” Allstate and although I have yet to deal with claims service (hope I never have to), I am satisfied.
BTW, Allstate keeps dunning me for payment even though I cancelled. Go figure, right?
Every time your repetitious commercials come on, I mute the sound, or change channel. Your commercials are beyond effective. They are annoying and are now working negatively. Every showing is a reminder why I should drop you. You are as sickening as GEICO.
Re: Claim 032761364-0001
I recently wrote to you about an accident I had caused by one of your insureds.
I did not feel your settlement of this was fair. I received a check for what was claimed to be the book value of my car. It would not cover repairs. I received nothing for thr hours I spent with police, claims agents, repair companies or for the discomfort from a whip lash injury to my neck and shoulder. The injury was not severe but I have only just gotten over the soreness. I also eMailed you last week in a site you said was always covered by a response. I heard nothing.
I felt a settlement of $3500 would have been fair…at least I could continue to drive my car safely.
Respectfully,
Philip Rossin
843 416 8113
Please! Oh my God, PLEASE take that creepy girl off TV, the retard who says “and you named it Brad…” That is the most irritating commercial on TV. That moron looks like she dresses in thrift store clothing and she went to the school of emotive eyebrow acting. Take that stupid bitch off TV!
I need your 800 number I need you to take my insurance payment out on the 22 th of April. I am having kidney.surgery
In March I received a bill for auto insurance for $614, due shortly thereafter. I paid the bill online to avoid jeopardizing my coverage, then contacted Liberty Mutual because I usually pay in January (done) and July. Liberty Mutual said that bill was meant for someone else with the same name living at a different address and the money would be returned to my account. A week later, no money returned. I called Liberty Mutual representative– she suggested possibly money was returned to the wrong persn, requested copy of bank statement; bank statement sent, week later, no money returned. Called Liberty Mutual today– statement was received, request is being “processed.” And this isn’t even a claim– this is my own money!
Is there any reason for your inconsiderate relentless repetitious TV ads? Are you desperate bottom feeders that desperate to peddle your high overpriced policies that you have to resort to such inconsiderate sleazy advertising tactics? Can’t afford new ads or are you just that cheap?
We don’t want nor need your advertising at all. You lowlife scum need to start showing some respect and consideration towards us consumers and cease with these annoying repetitious TV ads. All you are accomplishing here is to piss off us consumers to the point that we will never want to do any business with such scum like you. I for one will never consider in doing any business with you ever!
Lets get rid of the annoying repetitious TV ads now scum. Get the message there you sleazy inconsiderate lowlife desperate bottom feeding pond scum?
This is the second year I have sent 2 checks one for my home and one for my auto insurance. Each check was sent with the proper paperwork indicating what it was intended to pay. Again I have received a refund as an over payment. I will not cash it and resend my check as I did last year. I am a customer not an employee of Liberty Mutual. This has not gone unrecognized when chatting with friends. Either advise me to return your check or you stop payment and apply it to my Home Owners Insurance. Reply expected post haste.
sent
what moderation you have my name and e-mail as it is
Your TV ad suggests that Liberty Mutual is the only company that provides roadside assistance. We all know that all major auto insurance companies will provide roadside assistance at a nominal premium from $5 to $8 per semi-annual premium. You are embellishing this ad to provide an unfavorable position to your competition. A letter of complaint to the Florida Department of Financial Services is forthcoming.
I have been a Customer since 2005. Home, three autos and a motorcycle. This year my motorcycle ins was terminated without notice due to a missing form, (certifying I am a NH resident). Had I not decided to alter my policy I never would have known I was driving without insurance. 15 years you have insured my home and autos and now you ask me to certify my residence status in NH.
I call this Customer Prevention, not Customer Service. On learning of the issue I tried contacting my local office only to be forwarded to a 1-800 person from AZ. Only when I asked for sales did I reach a person who determined I wanted customer service and sloughed me off again.
I get it, competition is tough and you need to remain competitive. However this level of nonsense earned you what you asked for….. a lost customer.
i laughed at the comments on your pathetic tv ads every other minute.. GET OUT OF OUT TV YOU IDIOTS?. Can we hear about FLIPPEN BRAD.. BRAD, BRAD, BRAD, BRAD, BRAD, BRAD, BRAD.. stop telling us about brad and I hate the statute of LIBERTY. After you have shown it to me every minute for four years.. please.. please.. get some new tv ads .. you make me want ro throw up..
Please resort to using a different ad campaign on TV!
I will never do business with Liberty Mutual company & am asking others not to do business with this company too. Any company that would pull ads from Laura Ingraham show Fox News for factual comments about Hogg, does not deserve your business. Poor business decisions means your not going to get good decisions re home or car or life. Change companies now!
Don’t do business with this company. Terrible business decisions. Pulled ads from Fox News Laura Ingraham show after she made factual statements about Hogg. Find new company now everyone.
I have been a customer of Liberty Mutual for several years now and have never have had such bad experience Liberty with no claims or tickets for over 16 years ,luckily my wife she check our bank account appear Liberty Mutual Insurance drown over$1800 without notice to us that the rate went up on us $500 from normal rate witch is around $1200 ,when I spoke to as to there customer service I ask about the commercial they have on TV that we can save you over $800 her response was not grantee I ask here why don’t say that on TV she cant answer
you all have no idea how handle these things, i delt with probems where inshace refused to pay, what u want surch for is corpert compilance officer, next u file compant with state inshuace, next u copy bouth the complant with policy number and all relavent information, by most state law they must respon in no less 15 days,
if they do not state steps in and this one thing they dont want becuase they get fine big dollers, my clame was for over 300k nor it takes 30 days resove it taken us 90 days, and huge reason why was some one change the policy, and forge names,
i had to agree not go after the agent wich i felt wrong but we had cost had be paid,
i not lawyer, but i hadle 3 estates , i taken on city, and i taken on ebay paypal
it is all in who u talk to and how u talk to them, if u all take my advice u will get things fix, u just got talk to top dogs, them people at bottom nothing u talk people at headcorders heads speen they do not like complants and they will rezove them, becuase once u get state involed they have no other choice,
wish u all best hope this helps
As a Canadian citizen, I doubt this will have any effect, but I have to say that I am annoyed, and consider it a very sad sign of the times, that you have pulled your first commercial with “Ellen.” It was infinitely more funny than the latest one regarding Ellen’s robe. It was the one commercial that I did not fast forward through; time and time again. Bob
As a Canadian citizen, I doubt this will have any effect, but I have to say that I am annoyed, and consider it a very sad sign of the times, that you have pulled your first commercial with “Ellen.” It was infinitely more funny than the latest one regarding Ellen’s robe. It was the one commercial that I did not fast forward through; time and time again. Bob
8:34 Escape TV Channel 8:34 PM October 16, 2018–Liberty Mutual
‘YOU ALWAYS PAY YOUR AUTO INSURANCE ON TME, TAP A LITTLE BUMPER AND UP GO YOUR RATES….”
-most overplayed commercial (1,000 times a day)
-least creative ad EVER
-worse than the LMIC “Brad” ad, which was the all time worst
-terrible spokeswoman
-awful way to market Liberty Mutual
THIS COMMERCIAL IS BY FAR THE WORST ONE EVER, YET LIBERTY MUTUAL CONTINUES TO SHOVE IT DOWN OUR THROATS AD NAUSEUM.
DAVID H LONG, CEO AND EMILY FINK, CMO, ARE CLEARLY ASLEEP AT THE MARKETING SWITCH.
LIBERTY MUTUAL COMEPTITORS, GEICO, PROGRESSIVE AND ALLSTATE RESPECT THEIR CUSTOMERS AND POTENTIAL CLIENTS FAR MORE THAN DOES LIBERTY MUTUAL BY PRODUCING FAR SUPERIOR ADS AND NOT REPEATING THE SAME ONE OVER AND OVER.
LIBERTY MUTUAL WOULD BE DOING ITSELF (AND US) A FAVOR BY FIRING ITS INTERNAL AD ‘GENIUSES’ AS WELL A GOODBY SILVERSTEIN, ITS ADVERTISING COMPANY.
.
LIBERTY MUTUAL
ACCIDENT FORGIVENESS
BAD COMMERCIAL NO FORGIVENSESS
‘YOU ALWAYS PAY YOUR INSURANCE ON TIME, TAP A LITTLE BUMPER AND UP GO YOUR RATES…’
-Advertising and Marketing Garbage
-Terrible Spokeswoman
-Ad has no creativity and is obnoxious
-Ad is way overplayed (1.000 times a day easily)
-Ad is offensive to customers and potential customers
-Emily Fink (CM0 and David Long (CEO) should GO!
-GEICO, PROGRESSIVE AND ALLSTATE ARE FAR BETTER AT MARKETINHG THEIR BRANDS THAN IS LMIC. THOSE THREE COMPANIES COME UP WITH NEW COMMERCIALS REGULARLY, NOT THE SAME OLD TIRED ONES THAT LMIC PLAYS AD NAUSEUM.
ACCIDENT FORGIVENESS
HORRIBLE COMMERCIALS (LIKE THE ONE ABOVE) NO FORGIVENESS
LIBERTY MUTUAL
ACCIDENT FORGIVENESS
BAD COMMERCIAL NO FORGIVENSESS
‘YOU ALWAYS PAY YOUR INSURANCE ON TIME, TAP A LITTLE BUMPER AND UP GO YOUR RATES…’
-Advertising and Marketing Garbage
-Terrible Spokeswoman
-Ad has no creativity and is obnoxious
-Ad is way overplayed (1.000 times a day easily)
-Ad is offensive to customers and potential customers
-Emily Fink (CM0) and David Long (CEO) should GO!
ANTENNA TV –ESCAPE TV.. COMMERCIAL PLAYED AD NAUSEUM
-GEICO, PROGRESSIVE AND ALLSTATE ARE FAR BETTER AT MARKETINHG THEIR BRANDS THAN IS LMIC. THOSE THREE COMPANIES COME UP WITH NEW COMMERCIALS REGULARLY, NOT THE SAME OLD TIRED ONES THAT LMIC PLAYS AD NAUSEUM.
ACCIDENT FORGIVENESS
HORRIBLE COMMERCIALS (LIKE THE ONE ABOVE) NO FORGIVENESS
YOU PAY YOUR AUTO INSURANCE ON TIME, LIBERTY MUTUAL
ACCIDENT FORGIVENESS
BAD COMMERCIAL– NO FORGIVENSESS
‘YOU ALWAYS PAY YOUR INSURANCE ON TIME, TAP A LITTLE BUMPER AND UP GO YOUR RATES…’
-Advertising and Marketing Drivel
-Terrible Spokeswoman (where did they find her??)
-Ad has no creativity and is obnoxious
-Ad is way overplayed (1.000 times a day easily)
-Ad is offensive to customers and potential customers
-Emily Fink (CM0 and David Long (CEO) are responsible for it and should GO!
-GEICO, PROGRESSIVE AND ALLSTATE ARE FAR BETTER AT MARKETINHG THEIR BRANDS THAN IS LMIC. THOSE THREE COMPANIES COME UP WITH NEW COMMERCIALS REGULARLY, NOT THE SAME OLD TIRED ONES THAT LMIC PLAYS AD NAUSEUM.
ACCIDENT FORGIVENESS
HORRIBLE COMMERCIALS (LIKE THE ONE ABOVE) NO FORGIVENESS
PLEASE PLEASE PLEASE change the song on your commercials, they are terrible, annoying, and I know because of that “4 times saying liberty”, I will never look into your insurance, never. You need to do better. I change the channel, mute it, plug my ears. Worst singing logo by any company in a long time, jusy FYI. Thank you. BTW, Im pretty sure your corporate people wont give a crap, just needed to let you know how disappointing the song is.
Hello I am a Liberty Mutual Customer. (home and auto)
Do you issue Condo Insurance H06 policy for Florida?
Hello. I tried today to see if Icoukd obtain additional discounts on my existing
policy. Much to my surprise 2 of your listed possible discounts were not
available in Nevada: Secured Communuty Discount and Insured to Value Discount. No
available explamation. Any chance of extending these discounts to your Nevada customers. Thank you
Daughter had a wreck on 6th of Dec 2018. The at fault drivers ins was AmFam. I decided to the my inc co Liberty mutual handle it. Started the claim on the 12th of Dec, it’s now the 4th of Jan and no check, No reason it should take almost a month to get this simple auto claim played out. 2 weeks Tops!! Looks like I may need to go back to GFB!
Are all of your marketing and advertising associates under age of 20?? It seems you only market silly commercials to those that don’t use their brain to buy insurance..Your slogan only pay for what you need is so insulting..Why would anyone who has a brain buy insurance they don’t need?? Just young people who think you are really offering them something. You”re missing the target of many more buyers. I am trying to be constructive here. It is as if you, Geico, progressive are trying to outdo each other on silliness. As a mature buyer, I only get irritated and change the channel. Your latest commercial with the child kicking his Christmas present, a bike, is particularly offensive. What message does that send..a horrible one..