Contacting Liberty Medical Customer Service Center
Liberty Medical is a diabetic supply company that works with patients to ensure they have all the equipment they need to maintain good health. Some of the products sold by Liberty Medical require a prescription, while other products can be purchased out of pocket. There are some comparable products available over the counter at local pharmacies, such as blood glucose meters and supplies. The only real advantage to using Liberty Medical is the fact that supplies can be delivered to your home.
Click here to leave a comment about your customer service experience.Contact Info:
The front page of the website offers a contact phone number, this is the sales number not the number for Liberty Medical customer service. Customer service information is listed at the top right corner of the page.
Phone Contact Number
There is more than one Liberty Medical phone number to reach the customer service department. We’ve listed all available numbers so you have options when making your call.
- New Diabetes Supply Orders: 1-800-705-5797
- Reordering Diabetes Supplies: 1-800-377-6491
- Insulin Pumps: 1-866-224-0758
- Sleep Apnea: 1-866-836-9930
- Osotomy Supplies: 1-800-896-9329
- Urology: 1-866-486-2379
- Prescription Medications: 1-800-597-8635
Mailing Address
If you have an issue with Liberty Medical, the company wants the man or woman at the top of the company to address that issue. Your letter can be addressed to the Office of the President.
Office of the PresidentLiberty Medical Supply8881 Liberty LanePort St Lucie, FL 34952
Official Website
Company information, supplies, and prescription details are all available on the official website for Liberty Medical at http://www.libertymedical.com. The site is a sales site, more than anything, so there is lots of sale pitching and information on how you can contact the sales department.
Social Media
There are times when customers want to contact the customer service department without logging in to a personal computer and pulling up the official website. For those times, email and social media are the best options, but most companies offer a contact form not a contact email address, so that leaves social media.
- Facebook: http://www.facebook.com/libertyMedical
- YouTube: http://www.youtube.com/user/libertyMedical
- Twitter: http://www.twitter.com/libertyMedical
Customer Service Email
Liberty Medical is one of the few companies that offer a direct email address. If you have a smartphone or mobile, Internet-ready device, you can send your email to the customer service team without using your computer.
- Customer Service: libertycares@libertymedical.com
Our Experience
We chose to call the new order and reorder lines to test out Liberty Medical customer service. The sales line is answered with an automated message where you can press 1 for new customers and 2 for existing customers. Alternatively, you can press 0 to reach a representative. The reorder line is similar, but the messages are different and there are no options to choose from.
(11 votes, average: 1.55 out of 5)
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Unbelievable wait time on the phone.
have no idea. They have their heads up there asses
I think it suck that you no longer do diabetic supplies and that I have to get a sheep meter making my live more difficult as I have to stop and take a long time to take my sugar. I like meters w/ Disk.
Thank You
Horrid service,never got diabetic supplies for my child as promised! They never pick up & now an automated phone call everyday????? Your service stinks! Quit with the robot calls. calling the BBB!
Calling them for weeks busy busy busy busy they must have phone off hook.Good luck to anybody trying to call them!!!
Horrible customer service out of Manilla office. Ask for US rep you may get help
I am in the process of changing to another diabetic supply provider because of the incompetent and non-responsive customer service that Liberty has provided for the past couple of years. I have repeatedly asked your customer “service” people to stop calling me every week or more, regardless of how recently I received my supplies. This request never seems to work; calls will stop for a few weeks and then start up again. The customer service people in general do not seem to be at all knowledgable about the things I would expect them to know. I know that call centers are often outsourced to other countries, but the callers in those countries should be able to speak English better and be more understandable than the folks hired by Liberty. One example of your incompetant service was when, recently, I placed an order with Liberty for supplies. When I hadn’t received anything several weeks later I called Liberty again and they had no record of my having ordered supplies.
I got right through to costomer service. called to say they sent the wrong supplies, was informed tat they would nolonger be servicing me because of medicare. it suks that if our on medicare evenif you have a secondary insurance that you can’t get service!
Horrible customer service, ready to call the BBB. Waiting for response going through this issue since Feb, how are you still in business?
INCOMPETANT FOOLS. Need need to realize that there lack of any common sense in filling orders or customer service is affecting peoples health issues. If you are going to suck at customer service sell something that no one will die without little boozooka bubble gum for god’s sake. I hate this company they do not call people back one a prescription is received and there is an issue so you sit and wait and wait to see where your supplies are then call them and see what kind of bs they tell you.
INCOMPETANT FOOLS. Need need to realize that there lack of any common sense in filling orders or customer service is affecting peoples health issues. If you are going to suck at customer service sell something that no one will die without little boozooka bubble gum for god’s sake. I hate this company they do not call people back one a prescription is received and there is an issue so you sit and wait and wait to see where your supplies are then call them and see what kind of bs they tell you.
Their billing department sucks. They don’t send timely bills and then send one huge bill and get an attitude about the customer being behind on their bills. When they have sent a bill, it was incorrect and not what insurance says customer should pay.
NEVER DO BUISNESS WITH THIS COMPANY TO MUCH TO WRITE
WORST COMPANY EVER
CAN’T GET ON WEBSITE, CAN’T GET PHONE NUMBER AND I HAVE LOST MY PATIENTS TRYING TO DO ANY OF IT.
I’ve been doing business with this company for well over a year and I have never had any problems at all. I’m surprised to read all these negative comments.
I am so frustrated with this company.. I have spoken to numerous representatives of the company, each time they assure me that a supervisor will return my call.. as of now NO ONE HAS RETURNED MY CALLS.. I returned an insulin pump after receiving a new one. Mailed the old pump back to Liberty and it was received on 1/27/15..I was instructed it could take up to 6 months.. WELL the 6 months is past and no one will call me back to give me a status update.. After I receive my call back and rebate, I pray I never, never need to use Liberty Medical for anything.. THINK THEY NEED TO HIRE SOME MORE SUPERVISORS…
Since about November 25. I have trying to get my pump supplies after Liberty called me to tell it was time to reorder. Three times now I have told that the supplies would ship. But they never do. The latest time I talked to someone was on December 18 and was told that my shipment would be shipped overnight on Monday the 21st and will arrive on the 22nd. They did not arrive again. I have only 2 more insulin pump kits and after that I have no way to take my insulin. I am desperate. Please help me. My phone number is 260-402-8386. I change my pump every 2 days so I only have 4 days of supplies.
The phone numbers you listed are bogus !!!!!!!!!!!!
Horrible service all around. Should not be allowed to be in business. Untimely, misinformation, and difficult to reach.
I just received a shipment that I did not order or need. it was paid on charge. card I want a refund on my card and prepaid mailing label, then I will return it.
HORRIBLE!!!! I have two insurance
I need tochange my apt number my new address is 126 Langley ave