Contacting Kmart Customer Service Center
In the volatile world of retail, there are the titans such as Walmart and Target and then there are the little guys such as Kmart. The mass merchandising company is now wholly owned by Sears Holding Corporation. Although the company is not considered the top-tier among retailers, Kmart sets itself apart by offering world-class customer support.
When customers have problems or concerns with the stores, they have the ability to contact a trained customer service representative. The available methods of communications include calling customer service, sending correspondence by mail or emailing customer service. The contact list is available on the official website.
Phone Contact Numbers
The customer service department at Kmart is available to answer customer questions and concerns Monday through Saturday 7am to 1am EST. Typical questions revolve around product in-stock and availability. Additional concerns revolve around the status of online orders and company policy.
- Customer Care Department: 1-866-562-7848
- Corporate Headquarters: 1-847-286-2500
- Parts and Inquiries: 1-800-366-7278
- Product Installation: 1-800-326-8738
- Home Services: 1-800-469-4663
- Manage My Life: 1-800-803-6775
Customers can mail questions and concerns to customer service here:
Kmart Corporate Headquarters
333 Beverly Rd.
Hoffman Estates, IL 60179
Customers can speak with a seasoned customer service representative by utilizing live chat.
The Kmart website http://www.kmart.com/ provides a multitude of information to the customers. The company provides details for the product line as well as links to various category items. When visiting the website, customers can check the status of online orders and returns, find additional information regarding the store policies and procedures and save money by checking out daily deals and promotions.
The most visited section of the website is the customer service page. Customers can locate a nearby store, contact a live customer service representative or even live chat in order to receive answers to concerns. The website also lists contact information for various departments within the company
Customer Service Email
Customers can email Kmart here http://www.kmart.com/cskmtemail/nb-100000000441003?adCell=W3. Simply fill out the information, subject and comments and a representative will respond within 24 hours. We sent an email asking about the types of payments accepted at Kmart.com. We received an automated response awaiting a response from a customer service representative.
We wanted to speak to a customer service representative, so we called the customer care line. The automated system provided several options. We attempted to press 0 in order to expedite the call, but this did not work. We listened to the options and pressed 0 again hoping to speak to a customer service representative. By doing this the call ended. We called again and after several transfers, we spoke to the customer service representative. I explained to the agent we waited approximately 10 minutes prior to speaking to a representative.
We asked about the in-store credit card program. The representative did not provide a suitable answer. We were then transferred again. The total experience was a disaster. We hope you didn’t have the same experience. Let us know in the comments below.