Contact Kings Dominion Customer Service

Contacting Kings Dominion Customer Service Center

Kings Dominion is a an amusement park in Virginia. Like most amusement parks it is open seasonally from spring to fall. You can purchase single tickets, season passes and everything in between on the official website. If you have questions before purchasing your ticket or you have concerns about the time you spent at Kings Dominion, you may want to contact the customer service department.

to leave a comment about your customer service experience.

Contact Info:

Kings Dominion customer service includes standard mail, email and phone contact. You can find up-to-date information on how to best contact customer service below.

Phone Contact Numbers

You can find all the information you need to contact customer service by phone on the official website.

  • Guest Information: 1-804-876-5000
  • Groups or Picnics: 1-804-876-5338
  • Companies, Churches and Organizations: 1-804-876-5561
  • Press Inquiries: 1-804-876-5335
  • Employment: 1-804-876-5145
  • Other: 1-804-876-5000

Mailing Address

The mailing address for Kings Dominion customer service is:

Kings Dominion 16000 Theme Park Way PO Box 2000 Doswell, VA 23047

Official Website

Located at is the official site for the Kings Dominion amusement park. You will notice the site is more about selling the park than serving customers who’ve got questions about the park or concerns about park visits or tickets. Customer service information is located on the Contact Us tab of the site.

Customer Service Email

There are several email addresses listed for customer service departments. Choose the email address that correlates with the department you need to contact.

We contacted the customer service department by email in hopes of finding out more about the food served at park restaurants. The question is not an easy one to answer, so we’ll let you know just how well the customer service team responds and how long it takes for a response to be received.

Our Experience

To speed up your call to Kings Dominion customer service press 0 as soon as the automated system starts. You will be taken to another automated list of options, press 0 again. Your call will be moved to an agent or placed on hold. Our call was transferred to a voice mail where we could leave a message for the Guest Information department. If you leave a message for customer service make sure to include your contact information (phone number or email address) clearly so an agent can respond to your request.

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19 Comments on “Contact Kings Dominion Customer Service
  1. Good Morning,
    We carry a complete line of name brand janitorial, office and safety supplies. I would appreciate meeting with you to provide you with catalogs and explain how we may implement the quality of service you require. You may contact me.

    Thanks for your consideration.
    Alvin R. Winston, Owner
    Ashland, VA 23005

  2. I’m a fan of kings dominion up until today. The fact that the lost and found called my sister saying they found her bag and actually gave a detail of everything that was inside her bag was cool. We knew they had the right bag considering no other person would have a fox wallet. However when we finally got the chance to drive an hour and half to get to KingsDominion we were greeted by 3 people who did not care. A Hispanic female with long black hair in a pony tail, an African American male who was a little on the chubby side (I’m simply trying to describe the people not be rude) and a Caucasian female with short blonde hair. We gave them a description if the bag and they did not bother to look. In fact they kind of chuckled in front of us. They simply said there was no bag. We pleaded for them to look and the male made a “call” while the Caucasian female glanced around and as the Hispanic female left the room. I’m outraged because we drove an hour and a half because someone under the name sanders called and said they found the bag with my sisters belongings and yet those 3 “security guards” could not seem to locate it. I wasted a full 2 days worth of gas to drive up to kings dominion just so 3 “security guards” could tell me “that they’re sorry but there was some form of miscommunication”. I’m sorry you probably don’t deal with these matters but if you could pass it on to someone who does I would greatly appreciate it. I myself will call tomorrow and complain to whoever answers the phone.

    • I am very disappointed with the lack of customer service I have received from the folks at Kings Dominion. I have been calling since Monday, Oct. 13 and have not heard back from anyone. I’ve left 2 messages for Brenda and spoke with a Timothy Powell who indicated he would get back in touch with me and as yet, have not heard from anyone. We were not aware that we needed to buy tickets online to get the discounted rate and my son was charged $64 for admission at 8:38 p.m. on Saturday, Oct. 11. How outrageous is that!?!? We will never go back to KD if there is no resolution to this…………….and their customer service needs great improvement too!

  3. Purchased 4 passes for 2015 with Parking, when I the passes you could go to the park one time free (was not free had to pay to park when I paid for parking on all 4 passes). Also there was not enough people to work the rides. One person for the kids rides, that is not enough!

  4. I bought a season pass online and prined the papers out and i lost them and want to reprint them again but i did not recieve a confirmation email so i do not know how to reprint them. What should i do?

  5. My daughter works for Kings dominion. I’m very unhappy about the way things have been going there. Every time I pick my daughter up she is at least an hour or more late. Today she was 3 hours late getting off. I had to sit in the parking lot and wait not knowing when she was getting off after she told me 5pm
    I’m very upset about how unprofessional they are.
    Theresa Baylor

  6. I am very frustrated in attempting to reach someone to answer several questions. I contacted the Guest Info. number which noted a 9 am opening. I called several times with no response. Contacted Human Resources and was transferred to a wrong number. Called Human Resources again and was transferred again but with different open time. I have out of town quests and was interested in visiting Kings Dominion, but may have to go elsewhere since I can’t get my questions answered.

  7. My family and I came there 2 weeks ago we got stuck on the dominator and guest services didn’t do anything but offer discount tickets I already had discount from buying online ridiculous kd your machine messes up and yall don’t do nothing

  8. Contacted KD via their website several weeks ago. After several days of no response, did it again. Waited a few more days. Called and spoke to someone. Explained whole issue, was told I would get a call back. Waited several more days, no call. Called back. Been in this cycle for 2 weeks, and no resolution. Tired of the wild goose chase! Going to start moving up the chain of command…

  9. Very frustrated with kings dominion. When an issue and something promised it shouldn’t be like the president if the USA to get anywhere within the offices first off. Nobody returns calls not handles situations at all!!!! Also for the disabled now with new owners seems not to care at all as present accommodations / ARENT ANY!!! We were made to feel way past uncomfortable as well your prices for someone not riding anything should be lower especially since you have no real shows nor activities for the disabled— but FYI for all Bush Gardens Does!!! Bush Gardens Cares & Customer Service is Better.
    Second customer service is supposed to be there for the customers and not to be rude, argue or make a person not want to return! KD is supposed to be a fun place

    • Very true! Can’t see being a pass holder and KD is trying to be like Bush Gardens and that’s not going to happen the way they are right now. First just because they have two parks like bush gardens they aren’t as big and just don’t seem to care and usually shows just by some of the employees, sadly to say. KD obviously doesn’t do spot checks, returns customer complaints or checks into much and it really has shown. We used to do pass holders for the whole family and now we wait in free passes and go once maybe and have even just given passes away cause it’s just that bad now. The fast line don’t waste your money cause half the time they don’t operate it right or it’s closed and so funny! The lines are horrible and on average you only get to ride a very few things and one big thing is because of the lack of real either training or knowledge to get people on and off and move it along and safety is more like a buyer beware is personal experiences there. It’s so different now and for local people everyone knows how badly it is all the way to the simple parking lot!!!! Hahaha
      If your smart you’ll just save your money and places like Bush Gardens had more shows but they close gates when full and you may not get in especially at Christmas as we got tickets and Never got in and nothing you can do about it so don’t waste the money there but their season pass is ok. Six Flags is awesome and had a little if everything and very accommodating from what we felt. You have to watch KD cause they have changed a lot and it’s buyer beware and ask around and know your info- just like in the parking even though you get that season pass and one free for say for this year to go–depends who you get but doesn’t cover parking fee this one visit for this year they say—so either someone pocketing that money or KD getting over on people for one parking few and that’s not right at all! Another big red flag to know is that with wheel chairs there-in electric very few and other nonelectric really hard to use around KD and reserve online cause you may not get one even if you are a pass holder!!!! Another buyer beware… Handicap is really hard around there and that’s in rides or good areas and even bathrooms really Suck!!!! Other places are way cleaner cause KD was horrible KD!!!keno

  10. I just came to kd haunt with 3 other people and it was a very horrible experience. Spending over $200 to wait in lines for 2 hours and go on one ride and one haunted maze. Every mazy line we got into was a fast pass lane and couldn’t get in and every line where hour plus waits and we didn’t even get scared. Huge disappointment! You all need a lesson from knotts scary farm in california. All four of us left very pissed off and all we got our of this experience we’re hurt feet and legs

  11. Want to say KUDOS and THANK YOU to an employee MICHAEL COLLIER who was working at the ANACONDA on October 24th. We can’t thank him enough for assisting us when another employee (who was not wearing a name tag) refused. Our trip would otherwise have been ruined. Please thank him on our behalf. Feel free to call me if desired.

    S. B. CARTER

  12. I’m am very dissatisfied with kings dominion I bought family season passes through KD I 2012 we had a bad storm that year and with damage to my home things had to be packed up and the paperwork had been lost an they keep no records of what they sell as in passes I paid cash and no records could be found and I talked to someone in customer service and was told if I found them they would honor them but when I did locate them with the receipts they told me they couldn’t goner them now and we’re very rude and hung up on me I buy family oases every year and haven’t since then and can’t get any results I need a corporate number there customer service relations employees are very rude and I’m not dealing with them anymore I’m gonna make my case known and give them a bad name since they keep no records of cash sales

  13. Wanted to purchase three season passes for Xmas for my daughters family but unable to print them from my email!! Why can you not just send them to me!! Since you can not send them to me, I am not going to purchase them!! I find you very customer unfriendly!! Also the gentleman I talked to very uncaring and disinterested in the fact that he was loosing several hundred dollars for your park!!!

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