Contact Kings Dominion Customer Service

Contacting Kings Dominion Customer Service Center

Kings Dominion is a an amusement park in Virginia. Like most amusement parks it is open seasonally from spring to fall. You can purchase single tickets, season passes and everything in between on the official website. If you have questions before purchasing your ticket or you have concerns about the time you spent at Kings Dominion, you may want to contact the customer service department.

to leave a comment about your customer service experience.

Contact Info:

Kings Dominion customer service includes standard mail, email and phone contact. You can find up-to-date information on how to best contact customer service below.

Phone Contact Numbers

You can find all the information you need to contact customer service by phone on the official website.

  • Guest Information: 1-804-876-5000
  • Groups or Picnics: 1-804-876-5338
  • Companies, Churches and Organizations: 1-804-876-5561
  • Press Inquiries: 1-804-876-5335
  • Employment: 1-804-876-5145
  • Other: 1-804-876-5000

Mailing Address

The mailing address for Kings Dominion customer service is:

Kings Dominion 16000 Theme Park Way PO Box 2000 Doswell, VA 23047

Official Website

Located at is the official site for the Kings Dominion amusement park. You will notice the site is more about selling the park than serving customers who’ve got questions about the park or concerns about park visits or tickets. Customer service information is located on the Contact Us tab of the site.

Customer Service Email

There are several email addresses listed for customer service departments. Choose the email address that correlates with the department you need to contact.

We contacted the customer service department by email in hopes of finding out more about the food served at park restaurants. The question is not an easy one to answer, so we’ll let you know just how well the customer service team responds and how long it takes for a response to be received.

Our Experience

To speed up your call to Kings Dominion customer service press 0 as soon as the automated system starts. You will be taken to another automated list of options, press 0 again. Your call will be moved to an agent or placed on hold. Our call was transferred to a voice mail where we could leave a message for the Guest Information department. If you leave a message for customer service make sure to include your contact information (phone number or email address) clearly so an agent can respond to your request.

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11 Comments on “Contact Kings Dominion Customer Service
  1. Good Morning,
    We carry a complete line of name brand janitorial, office and safety supplies. I would appreciate meeting with you to provide you with catalogs and explain how we may implement the quality of service you require. You may contact me.

    Thanks for your consideration.
    Alvin R. Winston, Owner
    Ashland, VA 23005

  2. I’m a fan of kings dominion up until today. The fact that the lost and found called my sister saying they found her bag and actually gave a detail of everything that was inside her bag was cool. We knew they had the right bag considering no other person would have a fox wallet. However when we finally got the chance to drive an hour and half to get to KingsDominion we were greeted by 3 people who did not care. A Hispanic female with long black hair in a pony tail, an African American male who was a little on the chubby side (I’m simply trying to describe the people not be rude) and a Caucasian female with short blonde hair. We gave them a description if the bag and they did not bother to look. In fact they kind of chuckled in front of us. They simply said there was no bag. We pleaded for them to look and the male made a “call” while the Caucasian female glanced around and as the Hispanic female left the room. I’m outraged because we drove an hour and a half because someone under the name sanders called and said they found the bag with my sisters belongings and yet those 3 “security guards” could not seem to locate it. I wasted a full 2 days worth of gas to drive up to kings dominion just so 3 “security guards” could tell me “that they’re sorry but there was some form of miscommunication”. I’m sorry you probably don’t deal with these matters but if you could pass it on to someone who does I would greatly appreciate it. I myself will call tomorrow and complain to whoever answers the phone.

    • I am very disappointed with the lack of customer service I have received from the folks at Kings Dominion. I have been calling since Monday, Oct. 13 and have not heard back from anyone. I’ve left 2 messages for Brenda and spoke with a Timothy Powell who indicated he would get back in touch with me and as yet, have not heard from anyone. We were not aware that we needed to buy tickets online to get the discounted rate and my son was charged $64 for admission at 8:38 p.m. on Saturday, Oct. 11. How outrageous is that!?!? We will never go back to KD if there is no resolution to this…………….and their customer service needs great improvement too!

  3. Purchased 4 passes for 2015 with Parking, when I the passes you could go to the park one time free (was not free had to pay to park when I paid for parking on all 4 passes). Also there was not enough people to work the rides. One person for the kids rides, that is not enough!

  4. I bought a season pass online and prined the papers out and i lost them and want to reprint them again but i did not recieve a confirmation email so i do not know how to reprint them. What should i do?

  5. My daughter works for Kings dominion. I’m very unhappy about the way things have been going there. Every time I pick my daughter up she is at least an hour or more late. Today she was 3 hours late getting off. I had to sit in the parking lot and wait not knowing when she was getting off after she told me 5pm
    I’m very upset about how unprofessional they are.
    Theresa Baylor

  6. I am very frustrated in attempting to reach someone to answer several questions. I contacted the Guest Info. number which noted a 9 am opening. I called several times with no response. Contacted Human Resources and was transferred to a wrong number. Called Human Resources again and was transferred again but with different open time. I have out of town quests and was interested in visiting Kings Dominion, but may have to go elsewhere since I can’t get my questions answered.

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