Contacting Kia Customer Service Center
Kia is a car company founded in the mid 1940s in Korea. The company started out small, developing single passenger trucks, but soon production expanded to include larger vehicles. The first exports were sent in 1975. The company eventually merged with Hyundai and became a substantial name in the inexpensive import market.
When we researched Kia customer service we were surprised to find a wealth of contact information for Kia Canada, but little for Kia USA. The USA website for Kia makes customers search page after page to find something as simple as a customer service phone number.
Phone Contact Numbers
The Kia customer service phone number is the ONLY piece of information openly available on the website. All other information requires customers register for account access on the Kia website.
- Customer Service: 1-800-333-4542
- Kia Canada: 1-877-542-2886
Canadian customer service is available from 8:30 AM to 5:30 PM Monday to Friday.
- Corporate: 1-949-468-4800
- Roadside Assistance: 1-800-333-4542
Kia Corporate Office111 Peters Canyon RdIrvine, CA 92606
Kia Canada Inc180 Foster CrescentMississauga, OntarioL5R 4J5
Visit http://www.kia.com for information on the latest styles, financing and customer service. The Kia customer service side of the business, however, is less than appealing. Customers are required to register for an account before being shown any contact information other than a phone number. Even after registering, the only contact information listed is an email form.
Customer Service Email
We were able to find a Kia customer service email address on an outside website. We are testing the email address to see if it actually connects customers with the support department.
Customer Service: email@example.com– We tested this email address and it does NOT work. If you find this email address listed on any website it is NOT valid.
There are a number of email forms http://www.kiamotors.com/contactus.aspxlisted on the Kia corporate website. These forms direct customer emails to specific departments like After Sales and Media Inquiries. We tested the Kia USA email system and we were highly disappointed. You have to register and you can send only ONE email per day to the customer service team.
If you want to contact Kia Canada by email, visit http://kia.ca/pages/company/contactus.aspx and choose the category for your contact.
You can skip the beginning message on the Kia customer service line by pressing 0. You will be taken to a list of options. Do NOT press 0 unless you need roadside assistance. Press 3 for customer service then enter the extension if you have it. Press 1 for English and then press 0 to reach customer service. While the beginning of the call was extremely confusing, we managed to reach an agent in less than two minutes.