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Contact KFC Customer Service

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Contacting KFC Customer Service Center

KFC, or Kentucky Fried Chicken, is one of the cornerstones in American fast food. The company was established more than 60 years ago with a great recipe and a dream. Today, the Colonel’s secret recipe is still a secret and the company is still going strong.

When it comes to food products of any kind you are bond to have angry customers from time to time. Occasionally you may just have a happy customer as well. Customer service information for KFC is available to praise the chicken or put a stop to poor service.

Contact Info

KFC is not afraid to share corporate and customer service contact information. The company is spread out all over the world, but the main contact numbers are available in addi8tion to contact addresses and a feedback form.

Phone Contact Numbers

There are no customer service hours. We called customer service and the agent told us the call center was open 24 hours a day. Customers can call anytime to talk about their visit to KFC.

  • US Customer Satisfaction: 1-800-225-5532
  • Canada Customer Satisfaction: 1-866-664-5696
  • United Kingdom Customer Satisfaction: 0845-753-253
  • Gift Check Customer Service: 1-800-544-5774 ext. 8360 ext. 326

Mailing Address

KFC Corporate Address for Customer Comments
P.O. Box 725489
Atlanta, GA 31139

KFC Corporate Sponsorship & Donation

Attn: Community Relations

1900 Colonel Sanders Lane

Louisville, KY 40213

Official Website

KFC has an official website at http://www.kfc.com/ Customers can learn about food, recipes, nutrition and the background of the company and Colonel Sanders all in one place. There is also contact information for various departments for customer service purposes.

KFC is socially ready – there is a Twitter page and Facebook page for customers who want to keep in the know and gain access to great food offers.

Customer Service Email

If you’ve had a particularly bad or good experience, you may want to fill out the customer feedback form. The form is designed to connect your feedback with the location where you were served. If you’d rather not reveal some of the information on form, you may want to choose a different means of contact.

Our Experience

When we contacted the customer service agent we were able to talk to someone in the customer satisfaction department named Paul. Paul told us that the customer service call center was currently open 24 hours a day, so customers can contact an agent at any time day or night with a concern, praise or complaint about their KFC experience.

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Rating: 1.7/5 (104 votes cast)
Contact KFC Customer Service, 1.7 out of 5 based on 104 ratings
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279 Comments on “Contact KFC Customer Service
    • Every time I go to the store in kissimmee ,fl. In Bvl my food is almost always cold. The store is dirty under the garbage can and the soda machine.

  1. I visited your pipps hill branch on sunday and experienced a very long wait for my food. This is the third occassion it has happened and always at the same branch. The first time I gave it the benefit of the doubt. The second time I actually complaint to the supervisor and I was informed they were short staffed. I found this to be a week excuse, I did not make a fuss and I simply stopped using that branch for nearly a year. I tried it again on sunday and the experiece was even worse. We waited for fifteen minutes before we got our order and even then I was not given what I asked for to my dismay. I was at home by then so I could not do anything about it. I think this is totally unsatisfactory as you are supposed to be a fast food service establishment. I await your comments and what actions you will be taking so my next experiece will not be a repeat perfomance of the shambollic customer service

    • last night i stopped at kfc and ordered for the family . the food came in a reasonable time and is exactly what i ordered . The problem came for the time to pay . I paid my balance with a gift card total $34.63 however when the cashier was processing payment she made a mistake and had to be helped from someone else who then made a mistake and had to call the manager who then was flustered about what the other two had done . after 15 mins of trying to pay it was finally taken care of off i went to have a 1\2 cold meal at this point . Now when i got home had dinner and looked at the receipt and found that the order was charged to a Visa card i thought that was funny i used a gift card . now when i called the store and explained the mistake they made i was informed that there is nothing that could have be done at this point . Well folks the moral of the story is this if you use your bank card here you are taking a chance of paying for someone else’s meal this would upset me . i will never eat at a kfc/tacobell again.
      if any corporate manager would like to discuss this i would be happy too

  2. Today the 07.11.2012 a colleague and myself went to the KFC Restaurant located on Parnell St Dublin and I have to say we were very disappointed the way a member of your staff treated us. The girl with poor english that served us initally got our order wrong and then when corrected she informed us that she had no “hot shots” but would kindly bring them to us when they are ready which was great. A half an hour had passed and we had still received no hot shots so when we returned to the cashier to ask her about her orfer she began to shout at my coleague and myself saying ” can you not see the queue and see how busy I am” I replied then with well your colleague beside you there was upstairs cleaning the tables and could have brought us our food she then shouted back “Oh hear take these then and handed my colleague and I our “Hot Shots”. It was at this stage I then replied just keep them and walked out. I do not like being publicly shouted at and embarassed over food that I have paid for in advance. I really recommend that you do something to discipline this employee as this treatment of customers in disgraceful.

  3. I am extremely disappointed that you as new owners have abolished the senior discount option.
    Needless to say I will be taking my business elsewhere. I am on social security and enjoyed your meals but I see corporate greed has taken over!
    Thank you for your time

  4. Hello,
    I’m writing you from Astana city, Kazakhstan.
    As a customer of KFC, which I like a lot, I’m very disappointed about service level at KFC in our city (Astana). As a franchise of the world’s most popular chicken restaurant chain Astana franchise should try all their best to keep a level of service at a high level. But unfortunately, they don’t. It is impossible to reach delivery service. First, they don’t pick up the phone. I called several times, and waited almost one hour! But they never pick up the phone. The internet forums in our country are full of angry comments about delivery service in Astana, all with the same problem. Today mirically i reached delivery service, however they told me that they can deliver only after two hours, and I agreed because I wanted KFC chicken so much. After that time they called me back and told me that they can’t deliver and even didn’t apologize.
    I’m (and many other customers) are very disapointed. This is a last time I order KFC.
    I’m writing to you, main office of the chain, because local KFC franchise doesn’t reply. They don’t care about KFC global image. Hope you will be willing to fix this problem and won’t lose customers anymore.

    customer,
    from Astana, Kazakhstan

  5. KATMANDU, Nepal (AP) — Poultry farmers in Nepal have stopped trucks importing chicken from India for KFC restaurants and destroyed the cargo.
    Nepal has banned chicken from India since bird flu broke out in India four years ago.
    Chief government administrator of Dhading district Bed Prasad Kharel says farmers stopped and seized two trucks bringing the frozen chicken to Nepal’s capital, Katmandu, on Saturday. A brief scuffle broke out between police and the farmers.
    Police say authorities took control of the trucks, but that after consultation with livestock officials the cargo was dumped in a pit and covered.
    KFC, the only Western fast-food restaurant in Nepal, says it imports its chicken from Brazil. Kharel says the tags on the cargo showed it came from India.
    KFC officials in Nepal would not immediately comment Sunday.

  6. Dear sir\madam
    I would to bring your attention the poor service I received on the 20 December 2012, at your Allen Street in Newcastle branch, I stood at the counter for 10minutes, waiting to be served and the cashier blantlyignored, other clients which entered after me, got served, I in turn spoke to the manageress who replied that they had a backlog of chicken as it wasn’t ready for another 6mins which was understandable,by then I was irrataed, and went to the newcastle mall branch,service was execellent, got my order with in 10mintues, got home served the meal to my friend who was with me for the evening, only to discover that the chicken was slimmy towards the bone, personally I feel that was poor quality because from exeperince I have never found kfc chichen to be like that.I seriously considering not going to support kfc again, due to this exeperince.kindly attend to this problems at the two branches.

    Thanking you
    Shirley schoultz
    Contact no.0716835689
    Email pikkewynzn@gmail.com

  7. went to kfc in Idaho Falls Idaho, 17th st, was shorted thighs, Was promise a cupons and to extra thighs, never recieve them. very disapointed in the small pieces, never agin

  8. This has happen four time,s in a 6-month period,,me and my wife have visted your store in urbano,ohio..every time we eat at your buffet,,the food look,s like it has been there all day,,it is never full with fresh food people are standing arould talking,,not doing there job,one time me and my wife left the store,,,each month we would go back hopeing they would change,,four time,s we have done this…now when we want chichen we go 12 mile,s out of town too famous receipe chicken in springfield ohio..me and my wife will not vist you urbana,ohio store again,,or any of your store,s at all…and i will write this on face book..and let other people know off this promlem..your two mad cosumters tim/jane moore…

  9. I had a bad experience last nite @ the Camden, Delaware location. Waited 20 minutes for our food. When we recieved our food it was cold and burnt. Toppings were missing. Very dissatisfied with this visit.

  10. At 12:07 I decided to go to KFC for lunch ordered a 3piece chicken strip meal and 2 twister wraps when I got to the window to pay I was told they didn’t have any chicken left and I would have to wait 5-10 minutes for another batch to be ready! How can you be a chicken franchise and NOT have chicken ready for lunch!!!!!!!!!! This is the 3rd time I gone to this particular restaurant and been told they don’t have any chicken how can this be? Was told the previous 3 persons ordered all the chicken that was available – what did you have on hand 12 pieces??? Needless to say I still had to eat so I went next door to Wendy’s – they at least had CHICKEN! Will probably not return there cause I only have a 1/2 hour for lunch and don’t want to waste all my time dealing with this – you’ve lost a customer, will deal with the other fast food franchises in the area!

  11. Visited the KFC, 20220 West Catawba Ave., Cornelius, NC today about 11:30 am today. Ordered 2 x-crispy breast meals with mashed potatos and cole slaw. Brought the meals home to find 1 breast meal and the other a thigh meal. What a disappointment since neither my husband or I enjoy the dark meat. I tried to phone the restaurant about 10 times so far and no answer.

  12. I was in a hurry – husband on his way home from out of state – he requested hot wings – ordered them and after I paid – still in the restaurant – an employee came up to me and said the extra hot sauce I requested (10) packets – would be an additional $1.32! I had already paid and was on a long distance call – she interupted me and hovered over me and kept saying $1.32–for years my husband has been ordering KFC when he travels for work – he was looking forward to this as a treat after working out of state for 6 weeks — I could not believe what she was saying – I couldn’t hang up, so I paid. My husband was furious!!!! It is not the money – it’s the principal – we have eaten from KFC for 30 years and we won’t any more – store was Cheyenne, WY- on Lincolnway- The employees were rude and unprofessional – clearly I was not leaving right away- I had bags and a call I had to take – I was sitting down – she could have waited until I could terminate the call and we could have discussed it. Since when do your store add charges for condiments without warning ahead of time and asking for the money after the bill was paid –is it really going to KFC or in their pocket!!!??? Ticket number 3709 date 125-22-12—-could not get back sooner – I was busy doing my job!!! And they had the nerve to ask me to take a survey saying how great they were!! Lost 2 more people–not to mention who we share this experience with. I sincerely hope some one is talked to – otherwise your firm will loose other customers.—-Nancy abd Pete Pette

  13. I go to the KFC-taco bell in concord,nc. Every time I go there they are always extremely slow at taking my order at hte intercom I almost think they are never goin to answer and about drive off. After that they take forever to make and give me my order. Not only is the service slow but the staff is also rude and inappropriate. I’ve heard them cuss, talk about clubbing or their drama, and talk rudely about other customers rift in front of me. Someone needs totalk the time to evaluate this location and it’s staff. It is frustrating for me because I enjoy KFC ad love the food but this is the only store in my area and I keep having to put up with the behavior every time I go.

  14. There is a new KFC in Monee, Illinois. I have visited this location 3 times and each time there has been a problem with the food. Listed below are my concerns from these visits:

    (1) ordered a taco salad with beef and after arriving home, we noticed that it did not have any meat; (2) ordered two 4 wing dinners (one original and one crispy), and the orders had old chicken; (3) ordered a 4 wing dinner with mashed potatoes and cole slaw and received 4 wings and a biscuit.

    I caught the error on order #3 before leaving the store and it was corrected. After arriving home, I was really disappointed because the chicken was hard and very dry. This location needs a manager that understands quality and the concept behind the KFC brand. I have never been exposed to anything quite like this from KFC and I am surprised that this is allowed to go on. Needless to say, I won’t be returning to this location.

    W. Griffin

  15. I don’t know where to start but I have stop eating KFC for 3months and I just had this craving for it again and it would better after I have raised my opinions but still no luck.

    I don’t know what happened to quality KFC anymore where you chicken was cooked to the bone and cleaned, where I could lick my fingers and be satisfied. Since moving to JHB I have seen a total different view of KFC, its not clean your chicken has blood and feathers etc its disgusting and not to mention is most times raw which really is unedible. Then your chips that’s fried is cold,hard and dry. Now I’m sorry this is unacceptable. I don’t know if you cater per race but I have never come across KFC like this. I have experiences this @ Sandridge and The Boulders constantly. KFC was a branded and unique chicken that I would buy exclusively. I tired of first needing to microwave my chicken to have it cooked well and to clean it before eating it.

    Please advise me on what you are going to do about this. The founder of KFC must be turning in his grave for the poor quality and service been delivered for his hard and profounded work.

    Karen
    0839547038

  16. It is KFC standard operating procedure to serve every item on the regular menu until the last minute of the business day!!!! Except in the Las Vegas Valley. 15mins. before closing Employees @KFC Lake Mead Blvd Las Vegas Nv refuse to make 2 more potpies because it was to close to closing time. They refuse to make anymore chicken informing the customer the amount of chicken they have on the rack and trying to wheel and deal if you settle for the fact that they’re biscuit-less and cannot make anymore. What really twisted my shorts is the manager was in agreement with the employees. As a Manager in the food industry for over a decade this would of been unacceptable. A 9:45 p.m. customer deserve the same customer service as a 10 a.m. customer
    Im just saying
    On the Phone with Vanessa at this very moment she is very helpful, polite and considerate about the issue. She was in agreement that all customers deserve A-1 customer service until closing. Thank you Vanessa

  17. Can anyone plz help me with the number of customer care or complaint center of kfc india…
    I am fed up of the service in the kfc store near to my house

  18. KFC/TB store ##4505 ordered placed @8;23 on ticket, the food arrived wrong and late.we got ur
    food 8:55. This is much 2 long to wait on chicken

  19. Hello I was wondering if you will ever be putting a KFC back in Sault Michigan 49783 since the building and signs still stand after a couple years cause your dds target our area on Yvonne ommercials and we don’t have one within 100 miles of us here just wondering is all thanks

  20. We had 2 meals on Thursday and it was the worst ever. We live 5 mins away and it was cold when we got home. The chicken was completely overlooked – charcoaled – terrible meal. Would not be recommending or going there again as this isn’t the first time we have had a bad experience with this KFC. Never again.

  21. I ate at KFC in Delavan Wis this evening and was really disappointed. The facility was very dirty with all tables being dirty and only three customers in the store. The bathroom was also filthy and looked like it hadn’t been cleaned in a while. The service was also terrible she never even asked us if we wanted drinks. I ordered a 2 piece extra crispy meal and it was horrible the chicken was cold and the macaroni n cheese was cold. The ice machine didn’t work. The soda tasted flat. With the economy the way it is I don’t go out to eat very often so this was a treat for me and to pay that much for such a horrible experience really puts a damper on your day.

  22. I just would like to know WHY WERE THE BUFFALO WINGS DISCONTINUED? And this happened at the worst time ever. I am pregnat and craving them all the time. It was very disappointing to learn that all KFC Restaurants were discontinuing them.

  23. I am truly diappointed in kfc, it seems as tho yours sides order are not very tasty, mashed potatoes are watery, mac and cheese is not cheesy almost like soup, and the biscuits are always hard no buttery taste, i love kfc but popeyes sides have a better taste. I grew up when kfc was kentucky fried chicken. I think the ole tastse is much better than the now taste.you should not change what was the best.pepsi learn lesson when they kept changing their formulas.

  24. I would like to thank the staff at kfc at hamilton palace grounds hamilton scotland uk. On sunday the 17th of march Ileft my handbag with all my personal belongings inside and they had tried to contact a friend of mine to tell me it was their. Iam so grateful to them as we went in the next day to collect it. Great honest people. Thanks so much x

  25. I would just like to say that every KFC I’ve ever been to in Aurora, Il has the longest wait time, Never has FRESHLY cooked food. It’s always dry and hard. Tasteless. I recently went into the drive thru of KFC on East New York St. They Completely jacked up my order. Made us wait. I recommend a new STAFF or a better Manager to PUSH a SENSE OF URGENCY into them. Better Service means better quality. I’m going back to Popeye’s. KFC can deal without my families and I’ll keep writing bad reviews until I get a response, By an actual person(s)

  26. I received very very poor service at your monument heights branch.There was no regard what so ever for customer service.I went into your drive tru at just after 5am to order a variety bucket from innocentia who informed me that I must wait twenty minutes and I had no problem. Then all of a sudden came zukiswa informing us we should please wait at the front of the shop for two minutes I asked her is it no more twenty minutes and innocentia responded in setswana that she has told us to wait we should wait for them, they are now serving breakfast. They further went on in setswana as if we do not hear them this in itself is of the highest level of poor service. I am disgusted at this service that I received. I trust you will sort this out as a matter of urgency. I raised with them that customer standards should be the same as we are paying for the service and the food.

    My receipt has a different name on it as well.

    JUST WANT TO KNOW IS THIS THE SERVICE THAT I SHOULD EXPECT FROM KFC?

    Yours not so good!!!

    Andile Msebenzi
    0716709155

  27. M staying in Makhado (limpopo)I wanted to buy my favourite meal and I was suprised when the cashier tels me tht I can’t use mi kfc card ,says I must go to polokwane to use it.so should itravel to polokwane to buy my favourite meal while were having ur stores around(kfc).

    The reason why I prefer kfc than its competiters is that we earn good points.

  28. 8803 U.S. 301, Parrish.the worst kfc .tables.dirty food nasty.no Pespi. No grill chicken no Mac& cheese.worker feeding a dog outside nasty

  29. I am very upset by the behavior of 2 of your workers on Easter Sunday! They showed NO PROFESSIONALISM AT ALL!!!! They had ATTITUDES AND DISPOSITIONS unbecoming that of the K.F.C workers I have come in contact with all my life! These two women were RUDE and had no business being in front of the store around customers.. instead they should have been WAY in the back , or sitting in a workshop being SCHOOLED on how to PRESENT yourself in the K.F.C WAY!!! We didn’t receive a GREETING… or a HAPPY EASTER hello! Is this why you people rebuilt this K.F.C located in Charlotte NC at S.Tryon St. and Sandy Porter. I hope NOT! I feel this incident should be reported. I feel if you don’t correct these workers, you will lose a lot of customers and is ALLOWING them to continue this DISGUSTING BEHAVIOR!

  30. The KFC I’m cleveland tn on Keith street has the worst manager Joann. She was very hateful rude and yelling. I could hear her yelling at te underaged employees and cussing at them. I was also informed from a girl I know that works there that they are kept there way past there shift is over and past ten on school nights. Something needs be done about this bitchy manager her position needs to be revoked!!!

  31. The manger on 35th and state Kansas city Kansas, i think her name is Angelica she is very rude. She barely know how to speak english. I don’t know why they got her as a manger. Her and I think the other manger name is Axel they are very rude. I came in Thursday and my chicken was very dry and i wanted some fresh chicken and she told me that they coundnt give me any and was trying to refuse to give me a refund. KFC what kind of people are you guys hiring they are really RUDE and DISRESPECTFUL!!!!!!!

  32. I phoned the Kettering Store in Pegasus Court on Saturday 6th April, to order a Hot Shot Bucket to collect from the store in 10 mins time. I told the person who answered the phone that I would like to order a Hot Shot Bucket and that I required the £13.99 bucket. I said that I would collect in 10 mins. He replied ‘ okay, thank you, see you soon ‘.When I went into the premises and spoke to the first available member of the team. He said his name was Raj but there was no name badge to verify his name for any customer. I told him that I had come to collect the hot shot bucket that I had ordered a few minutes ago. I also told him that I could see that it as not ready. He told me very abruptly that it was a take away and take away’s do not take phone orders. I replied that I was not told that when I called to make the order. He asked who I had spoken to on the phone. I replied that as the person had not told me their name when he answered the phone, I have no idea who it was. He then again told me that it is England and a take away and that you do not phone take away’s and place orders.I replied that actually you do phone take aways in England and place orders to collect. Well I have lived in England my whole 51 years. I also phone take away’s to place orders to collect. He then asked me if I was going to order or leave. I replied if I ordered the bucket i required would I have to wait. As I have a bus to catch. He replied that I was being rude. I replied that his customer service was poor. As he had not answered my question or even apologised for myself being miss informed. He replied again with are you going to order or leave. I replied that he had not answered my question about, do I have to wait for my bucket to be prepared. He asked me, what do you want. I replied that i wanted the hot shot bucket that I had phoned up about. He then again said we do not take phone orders. I said that I required a hot shot bucket for £13.99 please. He went and prepared the bucket. Told me to complain to Head Office.I asked for the address of Head Office. He told me to phone the store on the receipt( that was the store I was at)or go on line. He gave me my order and I paid. I got no thank you from him at all. He just wanted to challenge me. When I got home late, as I had missed the bus,I unpacked the bucket and it was mostly wings. Not he items the young man on the phone had told me would be in. There was no chicken breasts. As I worked at the Silver Street Store, back in the 80’s, when it was franchised to John Moss. We took orders over the phone. Also is the customer not king or queen in your place at all? I am a Manager at an excellent company. Holland and Barrett. We would not put up with such poor customer service. I can say that the experiance was poor and I would never want to go to that Kentucky Fried Chicken again.

    Annie Wilson

  33. At the store in Warner Robins Ga (there is only 1) all the staff were in the back of the store at 7pm (dinner rush). It took 10 minutes before a staff member attended the drive thru or the front counter. There were several customers waiting to be served or waiting for their food. The buffet was not stocked. We had to ask for several items (chicken, biscuits) and there was no ice or tea prepared. Terrible experience! I love KFC overall, but this store is a disgrace to the chain.

  34. hello i live in the bull head city az. area i would like to say that the kfc here is poorly run. my wife and me went. to get dinner at kfc. let me tell you something.
    for the price that you charge i cant believe the service and the time i wasted for the food. it toke them 20 min to get the order to us . i think it was a 12 piece dinner. and the service was a joke . thank you for your service throw the years . but i think i will not be in this kfc any more. i told the manager about it but again he did not care . so why should i thank you ….

  35. Customer service of KFC is very poor! I’m usually a very understandable & patience kind of person but I just hate that every time I went to KFC I’m very upset & very dissatisfied with the service received from your crew. I really liked the fried chicken extra crispy & gravy but because of your VERY POOR customer service I WILL NEVER GO BACK TO ANY KFC. The most recent bad service I received was yesterday April 8, 2013 at your store# L66006 1957 Central Ave Dubuque. The cashier MICHELLE was very sarcastic & very impolite. I order “chicken tenders” & she doesn’t understand what I’m talking about, she is not paying attention she just keep looking at the the monitor screen of the computer & she ask me 3 times & she couldn’t get my order, so I said nicely #7 in the menu and she replied very sarcastic OH YOU MEAN CHICKEN STRIPS?????? I SAID to her it says chicken tender in the menu…and she told me, chicken tender/ chicken strips are the same!!!!! WOW it makes me impatient & mad bec. she told me that & she couldn’t get what Im trying to order? Well, I just keep quite bec. I wanted to leave immediately.I WILL NEVER GO OR EAT AT KFC……this is not the 1st time even your customer service in Cedar Rapids KFC & Iowa City KFC so very poor in customer service……..

  36. i want ur compiney in my city jamnagar an i have a good location for it please cotact me by sending ur mail i will be wating please tell me about ur thought the location for new branch of kfc in jamnagar in center of the city

  37. Why in the world would you nationally advertise your PotPie and then according to our local KFC, discontinue it! This is ridiculous! Or not vey smart. Needless to say I am not very pleased.

  38. On the the 25/03/13 at 2.30 I went to KFC linwood. I ordered bones Banquet, nothing banquet about it. I took the gravy back straight away. One was very watery could not guess how long it had been there. The other very thick and lumpy did not look right.

    The staff exchanged the gravy straight away stating it was a new batch. It looked better but had no flavor did not trust eating it did not taste the same as normal KFC Gravy. After eating meal in which the popcorn and chips tasted very dry as if kept in heat for a long time. I then returned a second batch.

    I ordered my son a carmel krusheem on the poster to be told they no longer did them.

    On both occasions not given reciept.

    Contacted oustomer Care compliant reference 069863 to recieve a letter on 26 march 13. on reading their letter it seemed a standard fob of but we really care.

    I then phoned and stated I did return Gravy straight away and also the replacements I was given, even stated time. They said they would look at it again. Stating I had eaten in many KFC and never had gravy like this and I did return it there and then in the KFC.

    on 16/04/13 I recieved a letter in response to my follow up compliant reiterateing that KFC does not offer a refund if the whole product is not returned. So KFC can sell Crap food and expect you to pay for it.
    I then phoned again. I do not know where there call centres are but on both occastions the was dificulties understanding each other.

    My advice to anyone considering using Linwood KFC don’t Next time I will keep the gravy and hand it into enviromental health.

    They made me feel if I was trying to rip them of for £14.00. I ended up getting annoyed by KFC coustomer service. He said he would hang up but I felt I was talking to a brick wall and swore out of frustration. Dadeed KFC Rep hung up. I phoned back to answering system to be informed they close at 4pm.Funny how he hung up at home time on the dot. I would not give it a rating If I had a choice. I had a problem with another food outlet many years ago. boy what a difference there was in the way they deaalt

    • Three more letters on still no joy. I asked to speak to supervisor. Explained how can you return all product back if you have treid a bit to find out it was not right. I awiat another fob off from KFC.

  39. re: KFC Green Valley AZ Store #J004002

    We ordered two boneless dinners: the food was rubbery, dry, cold,overcooked, tasteless and smelled like OLD grease.

    No one smiled, greeted the customer, said please or thank you. The owner was present.

    WE WONT BE BACK.

  40. Ck this out i visited KFC on Maryland pkwy
    In Las Vegas nv at Sahara. I watch the cashier numerous time
    Handling cash, then goes in the back to prep ur order
    He never sanitized his hand yet he was touching the utensils
    His dirty fingers were all in the container that he was handling
    This fellow never once washed or sanitized his hand, what’s going
    On here folks, where are store mgrs doing about this, guess what consumer
    No one cares anymore about customer service don’t go to KFC if your not happy with the
    Service .YOU HAVE CHOICES

  41. Just got back from store in W. Springfield MA and it was the worst experience EVER!!! They had over 20 people just waiting for food, stopped taking orders for food and all the help running around looking at each other not knowing what to do. They yelled at one point for everyone to give them their receipts so they could try and figure out what everyone ordered which only added to the confusion. If I hadn’t paid – I would have left PRONTO!! They finally got everyone out 1/2 hour later but I will have to think long and hard before going back. The dining room was also a mess with soda on the floor, no napkins or clean tables. HORRIBLE EXPERIENCE.

  42. Went to store D212085 on East Horizon Drive, Henderson, Nevada on Friday 4/19/13. It was pretty crowded. Had to wait 12 minutes for original recipe chicken, so asked for hot wings to be fresh with the chicken. Waited for my order and brought it home. The chicken was undercooked and the hot wings were old and dry, and one of my sides was incorrect. I called the store and spoke with Enjoli (Asst. Mgr). She was extremely apologetic and made no excuses. She wrote down all my information and asked me to come back in another day. I returned on Saturday 4/20/13, and not only did Enjoli replace the chicken, she replaced the entire order and gave me a cake for dessert. She continued to apologize and continued to ask if she could do anything else for me. Because of her exceptional customer service, I will continue to go to that store and that store only. Thank you Enjoli!! There is still someplace around with awesome customer service!!

  43. Regarding KFC @ 1403 W Williams St Apex, NC –
    Person taking the order does not check to see if order is completely filled, and has someone else fill the order. You have to restate everything you ordered or empty the bag to check.
    Also this store is sometimes not open on Sundays.
    I will driver further to a KFC with good service and business hours.

  44. Today, 4-28-13 at 8:35pm, myself and I girlfriend just recently seen a commercial for the boneless, I ate the bone, chicken and wanted to purchase some. So we got to our local KFC in atlantic city nj and the manager taking our order was the rudest person I have ever encountered and I work in a prison. She told me there wasn’t items that were clearly on the menu than told me one price over the intercom and at the window it was a totally higher price. After I seen the price I tried to change my order and she told me to pull around and wait and she keep my money. After approximately 5 minutes she came out with my money and told me to go back in line and I kindly did and she had the audacity to give me an attitude again. That was a completely unprofessional and unappreciated attitude, I would rather not go there any more and would not recommend anybody else I kno to go here either…

  45. I ordered kfc online and yet there is no confirmation from my email and cellphone no, the service online is so dissapointing!!!!!!?!!! Please check if theve process my online order

  46. I contacted KFC over a week ago regarding getting the wrong bucket of chicken. I have yet to hear back from anyone. I was hoping to get perhaps a call from the manager from the store I purchased from but I have not. I ordered the boneless bucket and got chicken with bones grilled and crispy. I visited the drive-thru @ KFC in Lakeside, California on Woodside Ave.

  47. Today I went to buy 15 hot wings, the person who attended me did not understand English properly. I did go to the window to explain that I wanted to order.

    My order was cold and over cooked, the pieces were not varied and when she indicated that she and the manager went began to speak in Persian finally neither understand what I demand. Pull my money on crap food. This was in Sterling, VA. Today April 3

  48. Hi, Kfc (Silverton – Pretotia) a huge disappointment, dtive thru and being assisted jnside the shop, Im sending this in my car waiting for 35 min now at the drive thru, totally unacceptable. I stay around the area and doesnt make sense for me to go elsewhere, I dont understand wether they are short staffed or simply slow.

  49. I weny to yhe kfc in btidgeview il today at 8.00 pm 5/2/13
    They did not have anything I asked for not enough chicken and very rood and helpless employee
    Never going back

  50. I wanted to comment on the kids’ chicken strip meal I ordered at the Franklin, Ky store yesterday. My daughter is very picky, but she went on and on about how delicious the chicken strips were (very crispy). She also loved the new bucket container and even commented on the applesauce. Even though she was skeptical at first when she saw the tube like container, she said it was the best she’s had:)

  51. I went into KFC and got in line of two people, the lady already at the cash register, taking an ample amount of time describing to the cashier what she wants, now he is not new and worked for a while, after describing multiple times what she wants they finally finish the order. i go up to order and takes forever getting the food paid because of unreadiness in the cash register. After a 15 minute wait for me and the lady, the register offers the lady a drink and does not offer the other waiters any, free of charge. looking at the other ethnicity around she and him are both white and i am asian. Overall KFC has the worst customers service.

  52. Comment on store G135079 Ordered 2 boneless white boxes one with French Fries & one with Cole Slaw and 2 iced teas; what I received was 2 mixed boneless (dark/white, 2 mashed potatoes with gravy and a diet Pepsi. Waited 9 mins in the parking lot to receive a messed up order. Not happy when I got home. Biscuits tasted like they were 2 weeks old but my dog enjoyed her dinner even though I did not.

  53. The fish at your 2221 north 86th st store in Li9coln Ne is very incosistant. Today its old and cold. Other times is so hot you have wait a moment to eat (a good thing) Your chicken while good is not great anymore–ever since you changed over to the so called heathly frying oil. To add insult to injury your usual tiny sized chicken pieces seems to gotten even smaller in size. Where do you find such tiny chickens? Your prices versus what you get are way out of line. KFC is not the only game in town for chicken. The prices and portion size are better elsewhere. Finally you ask your customers to take satifaction surveys and the website does not even work. Great product support there I must say. KFC was a great brand once.

  54. I spent 5 minutes writing a comment about your poor quality food and less than stellar servive and big suprise your email system which works about as well as the rest of your operation–lost my comment. KFC prices are excessive for you actually get. Today for the 2nd time out of 3 visits my food was cold and old. For the portion size– the prices are excessive.You used to have a brand that meant quality food at a good value. No longer. As for your chicken–are you kidding? I have seen pigeons that have have larger drumsticks than your chickens do. Wake up and smell the coffee KFC.

  55. i went to the portage kfc today and while i was waiting a very sloppy looking woman whom found out was a mgr. went out the side door and propt it open and lit a cigarette.there were other customers in the store as well.i parked on the side by that door and left my windows down so not only did we have to smell it in the store but in my car as well.i’m sure the smell will come out of the car but i didn’t appreciate it.if she has to smoke she needs to get away from the building and the doors.the young man that waited on me said her name was liz.the store # is FO 2004i hope it dosen’t happen again but if it does you will be hearing from me again……….thak you,pamela stock

  56. The 6 chicken strips that I received after I ordered were all too tough, overcooked, and too cold to eat. I am extremely dissatisfied with this. Now I understand why all the KFC’s close to my house got shut down.

  57. I am extremely disappointed in the level of service and quality received at one of your locations. The store is in Gaylord, MI and apparently the manager’s name is “Amy.” I went through the drive thru and ordered a mixed bucket special with extra crispy ad grilled. I also tagged on two additional large side dishes, coleslaw and mashed potatoes. When I got home and served my family, the chicken pieces were absolutely miniscule and pathetic. The coleslaw was obviously not prepared correctly and we are huge kfc coleslaw fans! We ordered 2 of them. It had a very cabbage taste, like someone neglected to add in part of the sauce or not enough. I called the location in Gaylord and asked to speak to the manager. The person on the phone identified herself as Amy and that she was the manager. I explained my disappointment with our order. Instead of apologizing for the mistake, she carried on how the coleslaw was made the same was everyday ad that my order for the mixed special was half dark and half white, half bone ad half no bone…WHICH IT WAS NOT! I asked her if she was seriously arguing with me and she went into further defensive mode. Frustrated I told her that she no longer would receive business from my family and I. Again, no apologies, more argumentative ad defensive behavior. Mind, that I was not being rude, just making an honest complaint. There is no way a manager should behave in such a way. I am very upset that I paid over $30.00 for a meal that was not up to the quality that I normally receive from KFC. And to deal wit an inconsiderate manager to boot is very upsetting. This incident occurred approx. 7 pm (Eastern time) on May 7. (For your reference).

  58. This is a complaint on a location in Phoenix, AZ.
    1843 W. Union Hills Dr.

    I have lived in the location for 7 seven years. The past 2 years, the food and service at this location has been sub par. There never seems to be a manager on duty; just a bunch of kids working (hanging out). The food is never consistant. It is either not cooked accurately or luke warm. The macaroni and cheese, which is a favorite at our home, never seems cooked enough; instead of being creamy, it is watery. We love KFC and always think maybe the next time we stop there it will be better. The last time we stopped, which was about 3-4 weeks ago, they were out of original recipe chicken and said it would be 30 minutes until they had more. It wasnt late in the evening either. It just seems no one theere know what they are doing and/or they just don’t care. We left and went to the sub shop nearby. Our family is done with this location, which is giving KFC a bad name. We have spoken to friends and neighbors and no one goes there. The most common comment is “Oh I hate that KFC. It’s horrible.” This location should be closed down.

  59. I eat KC.fried chicken at least once a week. My favorite is original wings.
    The store that I always go to, is located on Rt.17 n. In Hasbrouck Heights NJ.
    This afternoon I got a dozen original wings.
    For the first time I noticed the flavor was different, than I realized the flavor was
    rancid oil. Say the least I was very disappointed.
    I hope this won’t happen again.

  60. Your new boneless chicken is a joke first of all you show someone holding a piece with both hand s and they are the size of a nugget .They are way to salty and hard they are not good or worth the price/

  61. I have been at the location in St. Cloud, (Canoe Creek/Old Canoe Creek) FL 4 times over the past 4 months and everytime I have had some disapointing experience. Every visit I think maybe this time it will be better but the last time was probably the worst. I work in retail management and know that it is great customer service that companies need to continue to be successful. I am also a very busy person and eat at fast food restaurants 8+ times a week but this location has rarely been a choose for me because of the service. One occasion my husband and I went into the lobby about 7pm and I wanted original recipe chicken and they were completely out. On two other occasions I went to the drive through one time it was extremely slow (15 mins or so) when there were only one or two cars in the lane. The other time there was only one car in front of me and it was so long that I drove away after placing my order. The very last time in the drive thru I only pulled in because there was no cars in sight. I had to repeat my order two or three times of a 2 piece meal with a side of macaroni & cheese and a pepsi. I rounded the corner to see two cars and had to wait 10-12 minutes before I got to the window. Once I got to the window I was asked if I wanted orginal or crispy, the window closed for a minute then he came back back and wanted to know what drink I wanted. I was getting frustrated because I was on a quick lunch break. Finally once I got my food I was so grateful to go that I drove away with finding out a minute down the road that I had no fork to eat my mac & cheese & no napkins. I just couldn’t believe this and I had to eat the best way I could quickly before going back to work. Once I got back to my store I expressed my disappoinment to my employees and a comment was made how they as well had a bad experience at this location. In my adult 20+ years as being an adult I believe I have went out of my way maybe once to complain about any sort of incident of customer service because I realize things happen in where you just can’t always please everyone all the time. But I have never had a pleasant experience at this location. Anyways I have been thinking about my experiences for several weeks now and decided to write this. I know that you might want to contact me on this but am not looking for anything other than to express myself for all this has been weighing on my mind and thought someone should here my story and get some help for that store in St. Cloud.

    Thanks for your time,

    J Bigler

  62. Regarding the KFC store in Leesburg FL, on 441 by Lake Square Mall. This store needs to be investigated – it stinks of old grease and the food has without a doubt been in the warmer for many hours longer than it should have been. I will never go back in there, but I’m still very concerned. I doubt very much whether it meets health and safety standards.

  63. The KFC I visit is store #G135019. This store is located at 7006 W.75th Street, Overland Park, KS 66204. My last visit was April 30, 2013. I have several complaints I’d like to share. First, the floor is always very greasy when visiting. Maybe bleach or ammonia needs to be used to cut the grease. Or maybe use a different mop than the one used in the back. The person taking your orderneeds to be able to understand and speak English if they’re taking orders. The worker should not be taking chichen from the top tray an eating it for all to see. I really enjoy the convenience of this store being close to my house. So if those items can be addressed, I and others would be very appreciative.
    Thank You

  64. I purchased a 10 piece boneless dark meat meal and was very disappointed. The chicken was NOT original recipe, it was crunchy and was spicy. I just wasted $25 for terrible food. Excuse me the Cole slaw was great as usual.

  65. Me and wife. Went to KFC on 23
    40 Decker Blvd in Columbia SC And ordered two 10 piece hot wings with potato wedges l. Wedges were dry and cooked in burnt oil and the hot wings were over cooked and tasted rubberish we would like a full refund we really like KFC and plan on visiting again.. just ask your servers to throw out food that has been sitting out all day.. thank you…

  66. My family went to the Madison, IN KFC tonight 5/19/13 and had the worst experience we have ever had anywhere. We ordered the buffet for all 5 of us and after paying we waited forever for the cashier to give us our plates and cups. She only gave us 4 plates and 5 dessert bowls so I sent my husband up to see if we could have another plate and she said no we ran out of them….she wasn’t kidding. How can you have a buffet who requires you to get new plates and they run out. We then went to the buffet where there was no food and I mean nothing except spinach, baked beans that were so dry you would have choked on them and noodles that were dry with no flavor. We asked for chicken, mashed potatoes and biscuits….they put 4 pieces of chicken out….remember I said there was 5 of us and most of those pieces were legs and a few biscuits that weren’t even warm. We waited and figured they would get the potatoes out but we were wrong we asked again and they girl said I don’t know if we have anymore I will have to check. She did manage to find some potatoes but never found anymore chicken or any other items that were on the buffet. We couldn’t even complain there because everyone working was out back smoking except the one person working the drive thru and she never came over just looked our way. We will never go back to this location and we do go to KFC quite often because normally our kids get what they want and so do my husband and I. We aren’t big eaters but I ate a biscuit and some potatoes and overpaid for those items.

  67. This is the second email i sent to kfc’s customer service on the Aiken, SC Store on Pine log road. Customer service itself is unorganized. Im a loyal Kfc customer of the past but my last three visits have been unsatified visits. Yesterday 5-20-2013 i ordered a pot pie and a 5 hot wing combo. My wings were cold, hard and one looked like somebody bit off it. If i wasnt on my way to work and had time i wouldve took everything back.. I will not be going back to this particular store!!!

  68. I visited KFC 5-11-13 with my wife for dinner. When we came in and ordered, we were told that they had to cook the chicken but it would be out in 8 minutes. 23 minutes later, the girl at the register signaled me to come get the chicken. She had brought an order to a man at another table while we were waiting. When I picked up the tray, there were no condiments on the tray. So I had to go back for Jelly, knife, spoonfork, ketchup. It was no a good visit.
    This took place at store J955012 in Fayetteville, NC at 6:38 PM. Ticket # 4196.

  69. I just had an insane KFC experience in Columbus, Mississippi. First, the guy taking my drive through order sounded like he REALLY hated his job. He was slow, monotone, and sounded stupid. I know you only pay minimum wage, so it is unskilled labor, but come on!
    I asked if there was still a five or six piece chicken tender meal. He said yes and it comes with one side. I asked for potato wedges. He told me to pull around.
    No drink in a meal? Huh. Ok.
    He didn’t tell me my total (they never do in Columbus, Ms.) for a reason I don’t understand. Tell me the total, and I’ll have it ready when I get to the window, ya know?
    So, I get up to the window, and this young African American gentlemen tells me my total is $14 dollars and something cents.
    Fourteen dollars?!

    “Yes, sir.”

    For six pieces of chicken?!

    “Yes, sir.”

    Six pieces of chicken with potato wedges and no drink cost fourteen bucks? Over two dollars a tender?!

    “Yes, sir.”

    Now, since YOUR policy is not to tell the total when the customer orders, I say no thank you, and drive off empty handed.
    I went to chic fil a, and a four piece with fries and a drink cost seven dollars.
    It’s clear this guy did not understand my order, even though I asked him again and again about it. I wish I hadn’t been in such a hurry, so I could talk to a manager. Not to get the guy in trouble or anything like that, but I KNOW chicken doesn’t cost $2.50 per tender.
    From what I understand, KFC is a big deal in the rest of the world. But here in America, it is bottom wrung.

  70. I had a carry out order. When I reach home and opened the box- Biscuit was missing, there was no spoon or fork, no paper napkin, I order sweet tea but got unsweetened tea instead and when I called the store, store manager told me to come next day and pick up my biscuit. I was so upset on his response.

  71. The food supplied at your cmh road branch today was not good rather it was not fresh. On informing the store manager she offered me a new pack of potato fries.. We didn’t take that since we didn’t like the first one. Your old madras road branch is very nice.. They supply the food as shown in the menu but @ cmh road branch even after telling them they didn’t supply as per the menu. My bill no is 32278 dated today @3:55pm. You may check your cctv footage. Regards

  72. I have been to Kentucky Fried chicken on West Main Street in Waterbury CT many times. I was highly dissapointed today when a manager took the order, my husband came home with the order and the chicken was terrible. It was very small pieces that were hard, dried out and definitely had to have been reheated. You could even tell by the color of the chicken coating that it was old and reheated!!!! Very very disappointed in this waterbruy site :(

  73. I’M writing you guys at KFC , to Request the Return of Honey BBQ Wings !!!! pleaseee pleaseee bring them back to stay ,they’re my favorite thing . Maybe an Online Survey determining it return should be given out .!!! im in Las Vegas , NV and i just really miss the Honey BBQ wings.

  74. Return Honey BBQ Wings !!!! pleaseee pleaseee bring them back to stay. Not everyone want to eat spicy/hot wings. I really miss Honey BBQ wings.

  75. Got such bad service today!! I orfered food for delivery and the driver took an hour and 15min to deliver and my house is 10 minutes away!! Food was ice cold and the driver forgot the card machine!!! When he eventually got back I got overcharged aswell!! No one made any effort with my complaint!! I love kfc and its always my first choice but after today I am not so sur!!!!!!!!

  76. I was in the mood for a fish dinner at Long John Silvers which I had not had for several years. It was combined with a KFC. The food I had was mildy warm at he most. Even the fries were barely warm to the touch. The fish was the same. In fact it was cool enought that the coating had seperated from the fish and the chicken and the inside was almost rubber like in texture. I repoted it to one of the counter people who said they would replace it but honestly I didn’t want it any longer and I was afraid of what someone might do in revenge of a return. ( drop it on the floor, ect). I called KFC which was the store owner reported it they nicely told me they were sorry for my experience and that was it, No can we send you a coupon to help improve your experience or anything like that. KFC way over charges for their chicken anyway I quit buying it because I can actually buy a steak for less. So thats my experience with KFC.

  77. About 3 weeks ago I went to my local KFC, and ordered my regular meal, except when I got to the window to pay, I asked how come every time I come and order the same things, I pay a different amount, well then what was the so called manager closed and locked the drive thru window and waked away without letting me pay for my order or getting my food. So I came back to my office and called the corporate number listed and complained, This is not the first time the location has treated me like I don’t matter. And I mentioned that when I called, I have not heard a word from anyone, I am not looking for a free meal, I can pay for my own lunch, But have not been back there, and will not go back there, EVER until this manager is replaced, the way she slammed her hands down on the counter and locked the window left me speechless, so since then I go somewhere else for my lunch everyday, I guess you do alright without my money, so be it. I now drive around with a window sign on my truck telling all who read, : DON’T VISIT LYNN HAVEN KFC, YOU WILL BE TREATED BADLY”, I have gotten several questions on it, and am glad to explain the whole story in detail. Rating on Customer Service, F. I hope whoever reads this has the same kind of day I had on that day.

  78. Good evening! I’ve had a terrible experience with a Kentucky Fried Chicken located on West Henrietta Road in Rochester, New York on May 21, 2013. I ordered a two piece with cole slaw. Once I begin to eat the cole slaw, I notice that a piece of plastic was actually in my cole slaw. I thank GOD that I did not choke on it. I called the KFC, and of course I was offered a free meal that can only be redeemed by me going to the restaurant. I called corporate and received an apology and promise of free coupons which I never received. I will never patronize a KFC anywhere ever again due to the flippant treatment and disregard that I’ve encountered. Thank you.

  79. We went in our local KFC (Eden, NC) on June 7th at lunchtime with our 11 year old and 16 month old. The little one has a severe egg allergy. There were only about 3 people eating in the restaurant and no one in line. We asked if the chicken had egg in it. The cashier didn’t know and asked the manager. The manager, very rudely, told us that none of their chicken had egg it just had seasoning on it. We also asked about peanut oil because we have been told to avoid nuts. The manager was very rude and let us know by her words and actions that she didn’t want to be bothered by our questions. It was so obvious that our 11 year old picked up on it and said, “I’m sorry we are just trying to not have to use his EpiPen.” My husband ordered the chicken bites and shared with our 16 month old. He started breaking out with red dots around his mouth so we gave him Benadryl and stopped feeding him. That night my husband got on the internet to file a complaint about the manager, and was livid when he saw the allergy list on KFC website that showed that what we gave our son because the manger told us it did not have eggs in fact did. He filed a complaint stating what happened and that we would never be back and asked to be contacted. While discussing our situation with friends (we have told everyone) we were told that a friend who can not have gluten was told that one of their chicken from the same restaurant we dealt with did not have gluten in it and it did causing him to get very sick. We got a form letter today apologizing for the inconvenience (the possibility of my child dying is more than an inconvenience) and 10 $1 gift certificates (they are in the trash can). The letter does not say anything about the situation being addressed so I called the number on the letter and spoke to the owner. He started trying to tell me that the chicken did not have eggs. I informed him that was not what the KFC website said. I told him that if the Benadryl had not worked, we would have been suing them. I tried to make him understand that this is a life or death situation as we have been told by the doctor that he could stop breathing the next time he gets eggs. The owner replied with, in all their years of operation, they had never had an issue with eggs. He never came out and said they would do better training their staff about allergies so I am even madder and more concerned than I was before. I am terrified for other people with food allergies having an even worse experience than we did. I hope and pray it doesn’t take someone dying before this owner and manager takes it as a serious matter and does a better job informing their staff about allergies.

  80. I went to the Oxford, Alabama KFC on 6-16-2013 and had the absolute worst experience I have ever had in my life with a resturant. The “manager” was too incompetent to take the order at the drive-thru after I gave it to her 3 different times before she “told” me to drive around to the window. When I got there they just kept looking at me and would NOT open the window. I knocked and motioned for someone to talk to me. They finally asked what I wanted. I then asked if they had gotten my order correct. They said no and I would have to pull around and place the order again. I refused and told her she would take it at the window since she did not get it correct from the speaker. She said she would not take my order at the window and I would have to drive around the building again. I refused and put my vehicle in park. This went on for nearly 20 minutes and numerous vehicles left from behind me. Apparently some else came on shift and asked what he could do to help me. I explained. ( this entire time the incompetent “manager” was running he mouth and ranting instead of preparing customers orders???????) He then asked me to pull up. I did. Then waited for another 10-15 minutes. I went inside and after about 20 more minutes I got my chicken which I believed they either spit on it or did something to,because they had to prepare it out of my sight behind the fryer. So on Father’s Day I had to go to Zaxby’s to get more chicken!!!! EAT AT YOUR OWN RISK AT THIS LOCATION!!!!

  81. You need to fire the manager that was working on 6-16-2013 and possibly even the district and regional managers if they allow customers to be treated this way. I have never ben so appalled by something this inept. I have contacted local health inspection officials about this problem.

  82. I am writing a complaint forte service of the staff. I was having my meal at taka KFC store. After finish the chicken wanted to wash my hand before continue to eat. However as I was washing my hands, the cleaned staff clean off my meal. Not that my bag is not there. My bags are all still at the table. I was VERY AnGRY qbout it. I want some action. Taken to my complaints.
    Very disappointedand angry.

  83. I was at the Cathedral City, CA KFC tonight. I ordered the 12 piece meal of grilled chicken, and was told they had no breasts or legs and it would be about 20 minutes before it was done. After waiting a half hour I was told the oven was down and there would be no grilled chicken. As I waited I heard requests for origional and extra crispy chicken which they were also out of. I have been there other times and there is always something wrong, either I don’t get all my order or they are out of chicken. How inconciderate the employees and the manager was to make me wait, not even to offer me a glass of water (temps outside were 113 degrees) then after a half hour tell me sorry no chicken. I did take my money back and went to El Pollo Locco and got a 12 piece meal for about $1 cheaper.

    KFC is no longer a choice for a meal.
    Genie Spratley,
    Cathedral City, CA

  84. Oh, by the way, the buffet at the Ebensburg, Pa located on Rt 22. was always full of food, the employees were always friendly & helpful, and also very quick to make sure the buffet was taken care of. We NEVER HAD A COMPLAINT ABOUT THE RESTAURANT. And this is one you shut down. DUMB DUMB DUMB!!!!!!!! We loved this place!!!!!!!!

  85. The manager on charge was the best service I have ever got. His name was Jeff he took my order with GREAT Care and in a polite and quickly manner :) he is a great manager good job to who ever hired him :)

  86. Lee’s puts KFC to shame! I’ve had KFC and Long John Silvers thats sat under the lights so long that it’s drier than road kill and I’ve taken back and got into a screaming match with them. Never happens at Lees. I’ve called KFC 3 Different times and left messages I guess were aimed at outer space cause NEVER no replay.

  87. I visited the KFC location at 8994 Highway 64 E in Lakeland, TN and was extremely disappointed with the cashier’s behavior. At the drive-thru speaker, my husband and I inquired about the advertisement on the window for $14.99. We asked if we could get thigh and legs and she stated yes. We asked was that a meal she said yes. We placed the order and it came out to a total of $21.94. Once we pulled up to the window we questioned the price because $14.99 with tax in Tennessee is $16.38. We went ahead and paid $21.94 as we may have misread something. Once we received our order it was not what we asked for which was thighs and legs. It was thighs and something that appeared to look like chicken strips. We sent the order back stating that it was not what we asked for. Now here is the part that upset me and my husband…the cashier shuts the window, walks to the back, comes back up, and starts talking very loud and with an attitude about my husband. Although the window was closed we could still hear her and see that she was preparing a new bucket of chicken for us. Once she came back to the window with the order that we asked for and that she stated we could get at the take out speaker we told her that we no longer wanted the order and wanted our money back. The assistant manager came to the window, asked for our ticket which was still in the bag that we sent back in. He gave us our money back however I expressed that she was rude and unprofessional by talking about the customer so loud that we could hear her. He seems like a nice guy however offered no apology. I live in the neighbor and will not buy chicken from that KFC anymore. Not just that one but none of the KFC’s across the United States. I doubt that this young lady was even repremanded for her behavior.

  88. Everytime i visit kfc in garner on hwy 70 i am disappointed..evertytime i visit the managers are very rude an nasty.Shanta i believe is her name is the one who gives me the most problems.i will continue to give bad ratings if something does not change.

    Thank you. Sheri L. Judd

  89. KFC on schillengers road In Moble, Alabama is NASTY!!! I have never seen such a filthy place to eat… Except for the last time we ate there! Yes, we gave this NASTY place a 2nd chance. After asking that a table be washed so we could sit down they left it soaking wet.The Tables were dirty, The floor was dirty, all the counters were dirty, the seats were dirty……. We got a refund!!! If the front is that dirty what is the back like?? The lil shift manager didn’t say he was sorry or anything!! Gross!!! Yuck!!!’ Nasty!!!

  90. My wife and I go to KFC in Moberly, MO. 65270 . Get out there and thought we would look at the buffet to see what was on there. The only meat was a couple pieces of original and a couple pieces of crispy. Not bad, figured they would fill that up soon. there was several empty bins that we had no clue was was in there so we asked before getting the buffet since Melody wanted some chicken livers. The girl at the counter said you only get whats on the buffet. We just looked at each other and walked out. piss on them. I tried to call the local store and they don’t answer. See if I ever go back there again. Had a bad experience last year and took this long to see if they had gotten any better. Evidently not. .

  91. I visited your store today which is located in Abids, Hyderabad. I often visit your stores, but this was my first visit to your Abids store. I ordered a Zinger meal (A take away). After 5 mins or so, I got the order. I took the cover and left the store. As I reach home I found the fires which was given me in the meal was not fired properly and it was clearly seen that they were not done properly. I would have visited your store again to show them, but I stay very far from your Abids store, as I was passing by so I stop by. But I was given this stuff. Mostly people don’t check when they order take away’s. As we trust the quality and quantity given by KFC. And today it was a big surprise for me that I was given fries which was not baked or cooked properly. I have taken up the pic of those, as I stay very far to travel to this store, so I would shoot to the consumer form with this, that this is how customers are treated when we order take away. If you could do something ASAP, will be appreciated. The total money was wasted today of mine. And also lost the interest in KFC now.
    Thanks
    Syed E Uddin

  92. I purchase the colonel Original sandwich meal….. the sandwich WAS the worse sandwich I have ever tried to eat. I had to throw it away after several empts to bit into or chew. The chicken breast meat was stringy, dried out, tasteless tough, and way too thick.. Have you ever tried to eat a shore leather, and have it stacked 2 inches thick,on a dried out nothing on bun! Two over size thick pieces so called chicken breast, on a dried bun (nothing on it) and some sadly looking pink stuff, dripped on the meat. I believe my dog would walk away, if I had one.. purely the worse sandwich I have had in 50 years and from Alaska to Mine, this is a sandwich I would NOT EVER recommend to any one

  93. Store in Fort Wayne Indiana number F383002 on DUPONT RD. serves up the worse colonel original chicken sandwich ever! Chicken breast meat was tough, like leather, string, tasteless. And totally wrong size and design for a chicken sandwich, The chicken breast was over size (thickness) for the purpose to be used, then there was some kind of Pink sauce dripped onto the beat and Zero sauce on the buns.. totally waste of any ones money.. Don’t waste your time or money, Pluse the drive up windows was so so so slow..

  94. You have worked very hard to get rid of my family as customers.
    First you close the KFC closest to me. Now I have to go 5 miles for it. I have been getting #1 white for years. I went in yesterday and am told I have to pay a substitution fee it I want white meat.
    Well congratulations you finally ran me off.

  95. I went to my local KFC on Holland Rd in VA Beach, VA to get a replacement for the bad food they served me. I tried to call the night before, however one of the numbers was missing. To make a long story short I talked to the manager who was very polite. The cashier got involved and was very disrespectful and unprofessional. She should not work in customer service for anyone!! Kim the cashier wanted to fight, but I told her she should have read the Alumni shirt I was wearing; I truly earned it. I refused to have a fist fight with her. I am going to fight a different fight by following the proper protocol. She thinks this is the end, but this is just the beginning. I will make sure justice is served this time.

  96. I told my complaint to Christie at the corporate office number provided by the KFC on belvedere and military trail. I printed coupons off the Channel twelve news to try a boneless piece of chicken free. The store manager refused to honor our coupons. There were four knowledgable mathematically and socially. Due to there lack of knowledge of how to enter the coupon they refused them altogether. I was very upset with the poor customer service. The coupons DONOT expire until 8/31/13. With humiliation I don’t want to use them. They will give food and discounts to who they will but you deny my coupon because you don’t know the procedure????? Christie said she would mail me courtesy coupons. I have not received them. Where is the care for satisfying your customers??????

  97. I stopped at KFC in Antigo Wisconsin on July 28 at noon. We ordered the 8 piece meal or original chicken and sides. When we got to the window we were told there was no original recipe legs. We were very disappointed as that is what my family likes the most, so we cancelled our order and left. This is our 3rd bad experience at this restaurant and unless someone gave us a free dinner I would NOT go back there again. Last time we ordered we tried your new boneless chicken in original and it was so spicy hot we couldn\’t eat it. The time before that we dined in and they allowed someone to come in with a dog and sit in the restaurant to eat with the dog licking off the floor and it was NOT a seeing eye dog or a dog for medical purposes. Someone needs to investigate this store. What a disappointment for the price you charge for these meals….I would never recommend this place to anyone especially after not getting the right food today.
    Maybe you need to do the show undercover Boss to see for yourself how this store works!!!

    Sincerely Dissatisfied

  98. On Aug 1, 2013 while traveling home from a long day trip my family and I decided to stop at the KFC/Long John Silvers located at 6440 E State Road 64 in Bradenton Fl 34208. We entered the store at 8:40 pm, at 8:43 pm our order was submitted and paid for using my debit card for Long John Silvers menue items. Two other sets of customers entered the store behind us and left with their orders (Long John Silvers and KFC items). At 9:00 the dining room door was attempted to be locked on my husband who exited to check on our pets traveling with us, he informed the employee we were still waiting on food. I approached the counter and advised we had not recieved our order we paid for. We were brought a partial order (2 of 3 orders and they were incomplete).
    When I pointed out we were missing a order, we were brought a single fish fillet which was an add on to our order. Again we pointed out a whole missing order and we were told it would be 30 minutes, they wanted to lock the dining room (it apparently closed at 9pm but the drive thru was open till 10pm), we were offered chicken or we could leave without the order. We said we’d leave without the order but not without a refund on the dinner. We had to wait on the manager to come in and do the refund, we left hungry, then had to wait for a unloading resturant supply truck to leave the parking out so we could get out. I had to post the store location because I don’t have a receipt with the store number as it was kept and destroyed or garbaged by the employees – I did ask for it. I have my credit sale and my credit refund slip (which was done at 9:18pm – almost 24hrs later I’m still waiting for it to post to my debit card.) Even though there were several employees, the clerk who took our order seemed to be doing everything in the resturant part (counter-food-dining room), another was handing the window. The manager didn’t seem happy with us and when he spoke we couldn’t understand him, the management and staff were African-American and we didn’t have a problem understanding the clerk. I realize they wanted to lock up the dining room but the food issue was unexcuseable if they were serving the drive thru till 10pm. We’ve never had this kind of service at our hometown Long John Silvers, if we did we wouldn’t be customers. This store would be a prime candidate for Under Cover Boss – maybe the clerk needs to be the manger.

  99. My family and some other families went to visit your restaurant on Rte 16 South from the Settlers Mall in N. Conway, NH last week. Unfortunately, the place was a dump. The floors were all dirty and sticky, the tables were all dirty, sticky and messy as well. I reported this to a female Mgr. She said that she will take care of it. However, we were there from 6:30pm to 8:00pm and nobody bothered cleaning up. Noticed employees were very laid back. The restaurant looked unbelievably dirty and unappealing to eat. I was embarrassed to drag the other families along with me as it was very disappointing. A restaurant in a touristic location should be immaculate so people can refer others to visit. As to yr green beans and corn they had a horrible taste. They looked like they were served out of cans cold and dry no flavoring whatsoever. poor service. Paid $44 did not enjoy a bit. The place needs a strict supervision and immediate care if you want to see the place booming.

  100. 8/05/2013 Visit Time 5:15 PM KFC Hwy 49 Yazoo City, MS
    I just visited your restaurant in Yazoo City, Mississippi and was totally disgusted by what was allowed to go on at the buffet. There were approximately 20 people in the restaurant and there were signs posted that you must have a clean plate for each visit. I watched 6 people ranging from ages 10 to 30 go back for seconds without getting a clean plate. Some had food hanging off the sides of their plates and one even set his plate down on the buffet counter to serve himself with one hand while he was scratching his frontal private parts with the other. There was actually a buffet service person at the buffet while this was going on and she never once said anything to the people. I can not give you a receipt # because I was not given a receipt when I paid for my meal. I believe I was not given a receipt because I am a senior citizen and was not given a senior discount. I assure you I have eaten there before many times and many of my family have done so as well but we will not be customers there again. What I observed was not only filthy, vulgar but could easily spread diseases that I do not wish to contract. I do hope someone will correct this problem before KFC is faced with a lawsuit for unsanitary conditions.

  101. After being a regular customer/fan for over 50 years I have been deeply saddened tonite.I just moved from Austin Tx.to Muskegon,Mi.A number of your stores in austin closed over the last few years and I was very excited to find one in Muskegon.Got my usual meal,2breasts,original,mashed potatos and baked beans.Well,I can see why your places are closing.The coating on the chicken was very bland.The amount of baked beans I received was equivalent to about 4 teaspoons and overly sweet.My fault for not ordering the lg mashed potatoes,the regular size was ludicrous,so small.Just thought I would let you know,that there is a good chance you have lost a lifetime customer.See what you can do to make me happier with your product.Thank you,Carl

  102. I have gone to the KFC on Hanes mall blvd in Winston Salem NC on numerous occasions. They never have grilled chicken prepared and today I said fried would be ok only to be told at the window that all they had was thighs. No other solution besides waiting 20 minutes. I thought it was fast food! Anyway I will not be going to that location anymore. Maybe not any.

  103. Chicken was fuckin frosted and useful no spices were there . Will not give a fuck next to spend money on kfc .
    Gip mall kfc and staff were all rude nd they dont wanna give the customer care number .

  104. About a week ago, I ordered the boneless chicken meal from the KFC in Grand Prairie, TX. Upon getting home, I discovered that the chicken was extremely tough and tasted old. I filled out the survey in which I stated the above problem and asked to be contacted. It’s been approx. 6 days since I did so and still have received no communication from KFC. Needless to say, this gives the impression that the customers needs/opinions etc. mean nothing and are not worth replying to. Don’t think I will be spending money with them again.

  105. O not ever go to the KFC in downtown sacramento. Today the manager was the cashier with an attitude. Two co-workers were getting refills discussing cell phone ideas and the food was burnt. I got the 2pc boneless meal. The only part I liked was the biscuit.i see why it’s always empty. I will never go back

  106. I walk into KFC today in a bad mood and made my order before i was done paying the bills my food was ready hurry*with a smile on my face .was greated to politly from this beautiful black african beauty ,she said :here you go mam’m hope everything is going well today nd i told her no that no and her reply was mam’m if you need someone to talk to,i am right here working just call me and i will be at your service :) that tall girl .wha a shock i have never been treated that way before.

  107. KFC/Taco Bell on HWY 92 Acworth GA 30102 has the worst customer service; I don’t really know how they still in service, this location never have anything of their menu available for the customer.
    I have been at this location 2 times in the last week 08/22/13 and 08/23/13 and I had to walk out of the restaurant do to the employees not having any KFC food ready for me to order and take home. Instead they all hanging out in the front lobby, the restaurant is dirty and very unclean. I tried talking to the manager Shamicah Mob while I was in the store and she seem not to care at all instead she continue laughing with a comment one of the employees in the kitchen have said, My order was done wrong too, I order the new deal for $10.99 which includes 5 legs and 5 thighs and I was charged $16.98, something that I tried fixing there but the cashier and the manager ignored me so I just walk out of there, not only the service is bad but the restaurant is dirty but the managers this location have are very unprofessional, I ask Shamicah the store manager for a corporate number and she refuse to give it to me.
    this has happened several times and I think its time KFC send some professional employees to this location.

  108. On 8/25/13 at 12:00 I visited the KFC at 4623 W. Market St. Greensboro, NC. I had the coupon for the BOGO 2 piece boneless chicken meal. No one said hello, or how may I help you? The first words from the two cashiers after they showed up were “that’s expired and no good”. I was dismayed at this because this was going to be the lunch for my 7 year old and myself and on the coupon it had a date of 8/25/13. I thought that this coupon was like EVERY OTHER coupon out there and that the date on ticket was the last day to use it. After the cashiers rolled their eyes at me they went and got the manager and as soon as he walked up he was rude. There was again no hello or anything. He told me I was wrong and did not try to be conciliatory at all towards me. He was simply rude and gruff. So, instead of spending my money with them I left amd took my money elsewhere. I will not be going back to that location ever and I’m not sure if I’ll gor to KFC again. If this is true that the coupon expired on the 24th although printed on it is the 25th then this is nothing but a scam by KFC to get people in the store and spend more money than they were planning on. The attitudes they had and the way the dealt with this issue is the whole reason behind the saying of customer “no”service. I will be sure to tell all of my friends and associates about this so that they too can stop shopping there.

  109. I usually eat at kfc. When I am in ft lee.store number
    f428058. Your 17 yr old staff member camefro
    came from behind the counter to empty garbage and clean tables she empty trash then wipe the trash the septa call then proceeded to clean tables with the same lostat this point I spoke to her saying that was nasty she looked at me,I asked for a manager she stated the manager was in the back I ask to speak to the manager I got no response. I looked at m9y receipt and I called store the manager pick up the phone I asked the manager to come out to the front of your store explain what I witnessed. I told the manager I was going to call the health department in which I did once I got to my car why are your workers so lazy not to have 2 clothesto cleanyour 17 year old spoke out and said the closet clean in which I know they were not I watched the entire store as customers came in they to notice the tables were not clean when I arrived the store was busy. Then there was a little break between customers I had already ordered my food and was eating when I noticed all of this I did not get to enjoy my lunch because that disgusts me to see someone not doing the proper pro- cedure of cleaning the store. This is not the first time Nor the second time.I won’t be returning to the store until I see a better staff who knows how to keep this KFC running efficiently.I may be the only customer who worries about the safety of their stomach this person did not wash her hands and return can turn behind the counter then she return again to the floor where she claims she got a clean plusbut I notice this cloth looks the same as it has a yellow tinge .

  110. I just had the worst experience ever. I went in KFC for supper. I witnessed a manger and a customer arguing over mashed potatoes. I really have to the say the customer was right. All he said was he was missing his mashed potatoes and basically the manager called him a liar. Lol I am not kidding. Which turned into a yelling disagreement that the cook came out throwing the f bomb. Really you cant make this stuff up. I felt really bad there were to little old ladies in there totally not knowing what to do.

  111. Everytime we go to Kfc Bellville Cape town we get first slow service secondly there is never stock of the fillets we want….for instance the favourites now Zinger burger and wings really now! They first allow you to stand in a long queue then they tell you when you get to the counter then the just plain say out of stock can’t drop chicken now!! Really fed up now with there pathetic service

  112. Went to my local KFC on union street plymouth UK to get a meal bought 12 bit boneless banquet with 4 extra bits. Only to get home and find no popcorn chicken no dips no gravy no coleslaw this is not the first time this has happened. Had to get one of my sons to go back and get said items customer service is crap there is no customer service all the guy wanted to tell the customers that he had just got promoted to manager I personally wouldn’t let him manage a piss up at a brewery let alone a shop with customers in it.

  113. The size of chicken in KFC outlet in sector 9 Panchkula-134109 was truly ridiculous. It was at best TINY… The whole chicken would not have weighed more than 450 gm.with bones. Most dissatisfied.

  114. used to work for kfc in el paso tx. the one the downtown area, this kfc is full of irregulareties, there is a internal mafia, team member as well as managers and im talking about team members that have years working there they bully new team members and manager permit all this, all this is to the knowledge of the general manager (Eduardo) and he never,ever does nothing about it rhere should be some inspection, talk to team members, get to the bottom of all this isint this against the right of employees??? or in some case, doesnt anybody care???

  115. Dear Sir or Madam:
    To begin, I have been eating KFC for many years and absolutely love the flavor! Lately I’ve been noticing over the internet that quite a few people out there, specifically a gentlemen named Ron Douglas (“America’s Most Wanted Recipes”), swears on back that they have replicated the KFC recipe to the letter.

    Having seen Mr. Douglas on the Wendy Williams show demonstrating how it’s prepared and what goes into it, I thought I’d try my hand at it this past weekend. I included every spice he used, especially Accent, which is supposedly the key ingredient, but although the end result was very flavorful and moist, and it really did taste yummy, it just didn’t hit home for me, didn’t have that KFC wow factor, not even close. Nonetheless, having expressed that, I wondered if KFC would ever consider marketing their flour/spice recipe for the consumers to purchase? This way people like me can make our own KFC at home.

    The reason I ask is because, rumor has it that KFC is going out of business. I sure hope not, but if there’s any truth to it, I think it would be a great idea if the CEO’s at KFC headquarters considers this suggestion. I’m sure it will be a hit with the public BIG time.
    I look forward to receiving a response to this matter. Thank you.

  116. Just earlier today at 1215 I went to the kfc at 201 western blvd in Jacksonville, nc.Aftrer ordering my meal I went to the Window and was given the total I explained to the lady that my total was wrong and she grabbed a manager. The manager continued to tell me that we ordered it wrong and what ever they heard was correct. After asking her if we were just out of luck she got pissed off and said no ill refund your money right now. So after she refunded us the money and rang up or order she demanded the incorrect meal and proceeded to throw it away right in front of us. Then once the correct meal was finished the guy from the back came and handed us the meal. The whole time the manager and the lady at the Window started laughing as if they did something to the meal. The manager wad very rude and I will never go back to this place again. As a member of the armed forces I believe we should not have to deal with unprofessional people like this especially a manager at that.

  117. I started working at KFC in Milford, MA on Medway Rd. I started the end of August. At that time another new employee started a day after I did. We were told to take our breaks at 8pm so we did, He followed me to a local coffee cafe, at that point in time he proceeded to comment on the size of my chest and asked many questions about my relations with my huband. When I returned to work 30 mins later, I was visable upset and told my manager at the time. She said it would be taken care of. No less then 12 hours later I found out that this man….. that I worked a shift and took a break with was a level 3 sex offender. I am shocked and horrified that a back round check was not performed on him before he started. I would like to bring this concern to the highest level. My safety was at stake and I demand compensation or I will have my lawyer all over this.

  118. I went The KFC on Kimball ave in Waterloo Iowa. ON Tuesday we ordered the people worked there was really rude and and loud. They acted like they didnt want to serve us and it took them so long to come up to the window. And when they did they acted like they had a attuide and and they acted like they didnt hear us ordering . Then when they did it took them longer then 10 minutes to get our chicken and then it was the wrong order. We ordered extra crispy and got some old chicken that dint like like chicken. We ordered the $20 dinner and and got sides that was cold and no taste. The wings were really nasty the gravy was runny the deal 4 and the chicken came apart in the bucket. So I’m wrting to say to you what can be done? We love the chicken but not going to that store again.

  119. Back in May I went to KFC and bought 2 chicken pot pies. Pies were all liquid and not much meat. So I went online and submitted a complaint and an area manager (female) called me back to appoligize. She said she was going to send out two free coupons for two pot pies. 3 weeks went by and I called her to find out what happened to my coupons. She said “oh they are waiting for you at the store”. Really?? So I told her to mail them to me (which she said she would do from the start and never did). Now it’s almost October and still no coupons! Never again will I visit any KFC’s.

  120. I went to the KFC/ Taco Bell in Sallisaw, OK on Thursday Sept. 26th 2013. And I have never seen a manager be so Rude & hateful to his employees. There was a line at the drive thur & they were low on chicken & it was slowing service for KFC down a little. But I have never seen a manager act & talk to their employees as rude, hateful & demeaning as he was ALL BECAUSE THEY HAD A LITTTLE DINNER RUSH. This manager really needs to work on his people skills & learn how to talk to people. I think this manager’s supervisors should show up unannounced a few time so they could see for them self’s how he is treating these teenagers. Cause this is NOT THE FIRST TIME THIS HAS HAPPENED.

  121. After many many phone calls and visits to your store after getting some dried up bad chicken, I see now why you never contacted me! I just read all of the similar complaints above and it looks like you and your company just don’t have it together anymore! I see that you would rather lose customers than address and resolve their problems… I do finally give up trying to contact and resolve this problem. You obviously have no intention of keeping me and my family as customers. I see your company slowly deteriorating…and I for one will not pay the overinflated prices for a poor quality product. I only wanted my $25.19 back. You could have kept us as customers if only you had responded. Many many weeks have passed and I give up on you. For the rest of my life whenever I see a KFC sign , I will remember this and I will instead go to Smith’s for $5.99 or $8.99 for juicy delicious chicken. You have blown it! You have lost a customer. I cannot wish you’re company well. I’m sure I will be seeing many kfc’s closing down and eventually becoming a thing of the past. This use to be a good product. Problem now is you are overpriced and on top of that , obviously just don’t care! Good luck in the future… If this is how you run your business, you’re going to need it!

  122. i went to the slough kfc and was discusted at the service i got when i ordered a meal as i was told that they only serve halal meat and that they do not serve anything else this is discrimination and is illegal in the british law as we are intitled to eat meat in this country we love our bacon and beef and should not be discriminated against by these people who chose to fast and not eat our meat. the people who work at your establishments should serve us what we want and if they can not handle our bacon or beef then they should not work there.
    yours mr b.p.f beaumont

  123. I purchased a carry out chicken breast dinner in early September 2013. When I got home I found out it was excellent. Two weeks later I again purchased the same carry out. When I got home and opened it ut it was a much different experience.

    This time I got the regular chicken instead of the Krispy I ordered. It was half the size of the previous dinner, was dry and stringy, and the mashed potatos had the gravy mixed in the potatos instead of on top as if someone had steered the mix. I set the receipt aside without looking at it and decided the next time I stopped there I would talk to the Manager.

    Two weeks later I did that and asked some young counter girl to get the Mamager. She indentified herself as the Manager even though she appeared to be in het teens with dirty hands. She went to the outside of a little office and appeared to be talking to someone, than proceed to deliver orders through the drive up window. After leaving me stand there for about 7 minutes, she said I should have made a complaint within 24 hours, and I was out of luck!

    I called KFC the next day and made a complaint about this location in Henderson, Nv. and was told a “Customer Sprcialist” would call me within 24 hours. It’s now been weeks and no response. As a 35 year customer I will never patronize KFC again!

  124. I realy love k.f.c.& taco bell but I don’t like geting all the paper back I only one customer copy I always get two slips that say. The same thing please stop it I don’t need alll the paper trash thankyou

  125. This evening I went thru your drivethrough and ordered a large bucket of crispy chicken with sides. I haven’t had food from your stores in many years! First of all, I fed 4 hungry boys who absolutely loved it, all of it and they gobbled it up!
    The reason for my message is to inform you that the employees working tonight were, without a doubt, the nicest, patient and over the top employees who made it clear that they love their job and really appreciate their customers! I wish I had gotten their names but I can tell you your restaurant is located on
    NORTH PETERS ROAD IN KNOXVILLE TN. I can’t express enough how pleasant they were to make me feel welcomed. Please say “thank you” from me and please recognize that they are outstanding employees. Wonderfully pleasant, of any fast food restaurant that I’ve EVER purchased food from and I do mean ever!
    Give them high praise because it is very much deserved!!!

    Cathy Kane :)

  126. Saw your Chicken Tender GoCup commercial on TV, so we decided to try it. Visited the W Wade Hampton, Greer, SC KFC. Ordered 3 GoCups. Inspite the fact that the service was slow we were looking forward to our food. The idea of the GoCup is great, but the product itself needs to be what you advertise. The chicken tenders were very small and heavily breaded. Half the chicken was the breading. The wedges were small, mostly flat and over-fried crunchy. Though we may not be returning to KFC others may like to get what you advertised.

  127. Let me say this – I would love more than anything to see this go PUBLIC.
    My Mother had the great fortune to turn 90 years old a few weeks ago. However one of her wishes was to go to KFC in Maryville, Tn. for dinner. My mother, her daughter (my sister) and her husband ordered the buffet. When finished my sister’s husband went to the counter to ask if there was any way to get a box (and yes we know they do not give take home boxes for the buffet) since my mother had 1 chicken leg left and would like to take it home. The General Manager starting raising her voice and making a big scene over a 50 cent piece of chicken. *
    Now let me add to this – I did say my Mother was 90 years old, however I did not add the fact that she is in a wheel chair and on oxygen.
    *Now all this was going on in front of other customer and her full staff. At this point the Manager as already embarrassed my Mother, humiliated her in front of others and then to add more disgrace and indignity to all this – the Manager called the POLICE on my Mother. And yes the Office thought the Manager was nuts. What she did was complete miss use of the 911 system – which by the way is illegal.
    I have had conversation with a few Executives from the Corporate office and from one of the Franchise Owners, but all they seem to be able to say is my Mother was “DISAPPOINTED” in her visit. Tell me something please – would you only be “DISAPPOINTED” over that treatment.
    You will never see her nor any member of my family in any KFC store again.

  128. I visited the KFC on 43rd ave and McDowell in Phoenix AZ 85031 and ordered a 8 piece boneless chicken bucket and was told the boneless was 35 cents more per piece, that was acceptable but we had to wait 20 plus minutes for them to cook the chicken. That was fine as well. When they started to bag the meal up they informed me they only had 7 pieces of the chicken not the 8 I paid for. They asked if I wanted a piece with the bone in. I told them fine put white in its place. When I asked about the extra 35 cents I had to pay for the boneless they acted surprised that I would dare ask for it back and said well the piece we put in costs more than the boneless but we will call a manager if you insist. I wont be visiting that store again and will make sure to inform family and friends of the situation I had there as well.

  129. With your recent menu additions,I went to your website to see what is currently available. I saw an icon for coupons. Why not? After clicking on the icon I was taken to a screen that informed me that I had accepted the installation of several programs and various defaults. That’s just plain sleezy. Selling your menu page to default program installions and having them install unwanted programs on my computer when all I wanted was to check for coupons for your chicken. I hope your business improves to the point that you don’t have to do this kind of thing to survive. Unfortunately, this is the kind of customer relation that will preclude that from happening.

  130. Used to like going to the KFC buffet in Kingsland, GA. However, the last two times we were told they had no chicken livers. If they can’t keep stock in the freezer, then customers get mad, then don’t come back, then store closes, then people lose their job. One KFC in the town next to us closed within six months of opening and a brand new building has been sitting empty for over three years. So, if the KFC nearest the interstate isn’t careful, they will be sitting empty also. Someone from Corporate or the owner needs to get this Kingsland, GA store on the ball. Sincerely, John and Bobbie

  131. I got one of those go cups today and I could not eat it the wedges were so thin and dry and the chicken strips were so over cooked and dry. This turned me off from KFC

  132. I called the Temple, TX store on 10-18-13 @ approx 7:30 pm. I asked the person that answered the phone that had seen the new $10 bucket on Sat. & Sun., but why does it have $11 on the sign? The woman was very rude & aruged with me & hung up on me 3 times. The 2nd time called the phone was turned on & off. The 3rd time asked for a manager, it was the same woman & said she’s the manager. I told her I had been hung up on twice & all I’m trying to do is get an answer to a simple question. She tells me that she was the person I talked to the 1st time & told her it was very rude & unprofessional to hang up on a customer, especially twice. She said she had answered my question & didn’t hear me so she hung up. I told her that it’s customary in America for 1 or the other person to determine when the conversation is over by saying something like, “Have a nice weekend, good-bye”. She hung up on me the 3rd time. I am absolutely outraged at the treatment I received! I’m 39 & have worked in the food industry & customer service since was 15. I”m now disabled, but in my entire career I have NEVER treated a customer at work, a bum on the street, or a dog so rude & hateful!!! My boyfriend & 3 sons love KFC and we frequent the Temple location. After this incident, I absolutely refuse to spend a penny there until this problem is resolved. I am very upset & angry for another reason also. My 12yr old son is special needs. I had my phone hooked up to the car stereo as I always do when we go anywhere. When he heard how the “manager” was talking to me & hanging up on me it made him cry & begin to have an anxiety attack. I carry his medication with me for unexpected occurences. He wasn’t crying & freaking out because we weren’t going to eat there, he was upset “how mean the lady was being to Mommy”. We were trying to find out the correct information to order ahead for tomorrow. We are having company & was going to order quite a few buckets of the different kinds of chicken KFC offers. Not now! When & if this problem is handled & resolved, I would like that woman to know she made a special needs boy cry & lost that store a lot of money.

  133. We saw an ad for 10 pieces for 9.99.Should have known there was some kind of catch.The wings that they gave us in the bucket were about as big as a small egg.Looks like the cheicken was about 2 weeks old.Bad

  134. I would like to complain about your 2 restaurant s you have here in Barnsley Sunday 27th October main shop in town no fries never in the last 4 week s have they had crackling gravy and 2 weeks ago a 15 pounds order was cold went to complain nothing done about it what’s happening here it’s like both shops just don’t care anymore I was in the main shop in town one Sunday after taking my son swimming and everything was perfect but I noticed there was an inspector present I don’t complain on whim but something needs to be done please. Unhappy customer…

  135. The Colonel would be disgusted to see how his business is being run in Suwanee, GA.
    For the last 3 times I have been to that fry shack they have gotten the order wrong. Granted that does not compare to getting orders to Afghanistan, but when I pay my hard earned money, it seems reasonable that I would get what I ordered.
    So, with that said, I ditty bop on over to KFC tonight to bring dinner back to the family. I get home and I don’t have what I ordered. In addition, the chicken was so greasy and soggy So, I go back and very politely (even apologizing for having to bring the order back) and I explain that I received something other than what I ordered. The girl behind the cash register was very nice about the whole thing. But, then the manager comes over and kind of gets in my face wanting to know all about what I ordered and what was wrong, etc.
    So, then he walks over to where he doesn’t think I can see him, and he starts telling his compadres and laughing about it.
    I take that in stride…..considering the source. No sweat, just give me the chicken and let me get out of there.
    He hands me the corrected order, I get home, and it is still not what I ordered. So, I lost this round, butKFC loses more, because there won’t be another round. I’m done. Shame too, because I remember how good the chicken used to taste back in the 1960’s when I was a kid. That’s it. Keep laughing buddy, one day you won’t have any customers left.

  136. Ordered 8 pcs extra crispy meal in drive through. Got original, not extra crispy. It was cold and bottom of bucket was covered w grease. It was the worst chicken I ever had. They put no napkins or utensils. Must of been lazy workers working tonight. Errrrrrr

  137. Dear Sir,

    I am a residence of Gopeng, it is a pleasure and also a good image, to see KFC franchised in our Gopeng Town. Do you mind if I make a suggestion for you to look forward to as an investment or as a benefit for us to eat in an Air- Conditioned room for comfort? A win! Win!

    Do you know, we have a very famous ” Gopeng Lai Feng ” , rice noodles in Gopeng? It is just located along your same row of shop. It is always crowded with customers. This famous rice noodles is excellent, the soup is delicious and the supplements are crunchy and nice. The only dissatisfaction we have is after finishing the bowl of steamy hot noodles, the whole body is soaked wet with your own sweat. So, if we could have the steamy noodles in your Air-Conditioned room would be perfect. KFC have good recipe for fried chicken, to duplicate the recipe for rice noodles , I believe shouldn’t be an obstacle for KFC. Should the management give some consideration to my suggestion, I think this Project could boost an extra income for KFC. Not only in Gopeng but to all your branches. It is worth the thought. If the idea turns out to be a success, KFC should be grateful to me and give me free treats for life. Ha! Ha!

    Would like to have my steamy rice noodles in the comfort of KFC come true. Can KFC do it?
    Thanks.

    Mr. Lai.

  138. Today I went to KFC in Austin MN and was appalled by the service we recieved. We had a big order, totalling 32 pieces. The cashier was great, took our order. Then a young lady from the back cooking the chicken approached the cashier and says. “Is this big order for now? She replied that it was. The girl looked at us and said orders this big usually call in first. I replied we are here now would you like us to leave and get out chicken some place else. She responded yes. I have called orders in a head of time that they had forgotten to prepare and I have also tried calling and no one answers. Very disappointed.

  139. I visted your branch in ebbw vale with my family….. the condition of the branch was very poor indeed like it needed to be washed down with bleach …. couldn’t sit down to eat the food as the tables was dirty I mean everyone where was food on the tables and floor and omfg your public toilets was a disguise u couldnt sit down on the seat there was shit everywhere empty toilet rolls and it smelled terrible like they havent been cleaned by the cleaner for weeks very poor condition for a food chain….

  140. Hello, ı am writing from the capital city Ankara in TURKEY. Last week my colleague and I order KFC take away meals to the office we are working at. That night both of us suffered from diarrhea. This information should suffice for you to duly investigate this matter. i.e. your franchise in TURKEY!
    Regards,
    Nilufer Ermete
    PS: I am an avid consumer of KFC ever since the 1980’s when I lived in England, I am a Turkish citizen by the way. This is not a duplicat comment! If you do not give a damn then I shall stop eating KFC.

  141. We were always able to go into KFC and order a bucket of chicken. Went into one in Mechanicsville, Va. while visiting family and they had to make one up special. Had trouble deciding how to charge for it. PLEASE BRING BACK THE GOOD OLD BUCKET! We can hardly understand the menu anymore.
    Thank You

  142. Today afternoon went to KFC at Andheri which is located near shopperstops..I ordered dat rice bowl of chicken which is hopless frankly speaking..no taste..nly taking so much money n giving yellow colour rice which can be prepared at home by a small kid also..so kindly change the show off of ur adverstisement it will give you nothing instead bad suggestions..You charge too much for that bucket chicken..only having branches in all parts of the city is nothing..improve your service

  143. Very disappointed that 3 out of 4 times I have had black hair or half white half black hair in my chicken bucket. I have pictures to prove went to see the manager in the store showed her the pics and told her that those pictures are from two different visits on my 3rd visit I went in and showed her the pics and told her that someone needs to be doing better eye quality checking as this hair was right in eye sight view once you open up cover & on side of inside bucket along with the hair I took off the chicken. Now it might me one or two strands but it has happened 3 out of 4 x’s and the 3rd time which the mgr gave us as a freebie was hair free! Following month as soon as I opened container there lay a 2 inch hair 1/2 white 1/2 black Totally unacceptable I live right between the Commack and St. James location but liked the mgr and supervisor. But cannot in good conscience go back to that location. Very disappointed I see everyone with their hair nets on so I don’t know when in the process the hair gets there but I know it’s not my hair or my boyfriend!

  144. I took my 10 year old grandson to the kfc near Whitstable in Kent, England. The last time I ate kfc was about 20 years ago and following this experience I will never set foot in one again. My grandson vomited because of the grease in the chicken. It was disgusting. I have never had any food in a fast food resturant that tasted like this. Pointless complaining to the staff as they are not interested and I dout that kfc head office would even care. How they can get away with serving this muck and charging you for it is beyond me. The place was scruffy, tables not wiped off, do us all a favour kfc and close down

  145. 01/12/13
    i would like to point out firstly, the UK customer service line does not work when i went to complain about the service i received. i tried the Heathrow drive through and its rubbish. i ended up going in to make my order was told i could not have the pices of chicken i wanted, i then had to wait for some time before receiving something that i could not identfy and only to find my six piece bargin bucket became a five piece bucket(no bargin there !!!) i also went for the deal of a bottle of pepsi for 99p however i relised with all the frustration that this too had NOT been given to me
    NOT A HAPPY CUSTOMER AT ALL

  146. KFC discontinued HOT WINGS??? (Toronto area anyway). They were the only reason I bought food from KFC…. don’t need to go to KFC at all anymore!

  147. Picked up dinner in Bellevue He and got the special (as seen on tv). Well the quality control has gone down hill a bit. Wife wanted extra crispy and so that’s what I got. The chicken was very salty and the mash potatoes was like eating very bad instant potatoes! the cookies were very sweet and extremely hard. Not soft like the commercial.

  148. I visited the KFC in Janesville Wisc store D333003 Dec 16,2013 with my son and his girlfriend at 2pm. We were the only customer’s in the place and after ordering our meal sought a place to sit. After wandering in the dining area trying to find a CLEAN place to sit we gave up and wiped a table as best we could to sit down. Hard to believe that with 4 employee’s lounging around in the meal prep area that someone couldn’t have took a look at the Dirty dining area. Management really need’s a TUNE-Up at this place!!

  149. Our company visit your KFC branch at Sprotbrough Doncaster on a weekly basic and the last 3 visits at least one of us have had an item missing from our meals, I have today phoned and said that my pop corn chicken was missing from my Trilogy Box, last time my bosses wife rang up as she was missing something. We travel about 7 miles there and back to this KFC. It seems to be getting beyond a joke when the staff say fetch your meal back, then agree to replacing the item on your next visit not very good customer service. I think personally that the staff at this branch could do with extra training and a lesson in customer relations.

  150. I am a regular customer at KFC paston, been going there for years but the last couple of times I went I must say the quality of food, customer service, cleanliness of store and attitude towards customers has gone down. It has gone down from a scale of 10 to -10, I am very disappointed. I complained to the manager and he said if I wasn’t happy then I’m free to go elsewhere, I was told his name is Jason by one of the staff members. The staff and management were shouting across at each other while customers waited for their food, some walked out. Language used on the front of shop was disgusting and I’ve never seen anything like it. My burger was not made properly, it was everything thrown in, my lettuce was out the bun!!!! Chips were cold, and the scruffy old women with glasses who served me touched her face several times!! Every time I visit u spend £20-£30 in one transaction, not anymore. I don’t want a refund incase you’re thinking I’m writing this complaint in order to get one, no way, but I have started spreading the word and I’ll make sure others are made aware of this disgusting experience. I miss the time me and my wife would take the kids down and have a fab tym and feel at home now it’s just a shit hole.

  151. Problems yesterday with store number E156013 in Oregon. ordered the two KFC buckets with two sides. Two separate orders I told her. Almost everything went into ONE bag and only 6 pieces of chicken were put into the 8 piece bucket. Talk about flustered. didn’t see this until my daughter got back home and called me to come back. they didn’t have any sides in their bag. and only 6 pieces. I had to turn around and go back but not to KFC. It was too far. Ticket #3179 your chicken is still way to salty!!!!!!

  152. The KFC/long John silver was disgusting it was so dirty in there and they had to check to see if they had everything we ordered and then made us wait for half our meal and they were all grumpy. Never ever going there again totally disappointed.

  153. I have ordered 8 piece bucket on 31.12.2013 in chandanagar,Hyderabad store. Few pieces in bucket are very salty and very difficult to eat.Please check your formula.

  154. AGAIN, I paid for extra items in my order on 1/1/2014 and got home to find that they were NOT included! Not only did I have to wait in the parking lot for my order, it was NOT complete. I’m sick of having this happen over and over again. I refuse to waste gas driving back and forth to receive what I should have gotten the first time around! I want to hear from someone at corporate about this. This keeps happening at your Bartlett, Tennessee location, on Stage Road. ENOUGH! I’m livid and will NOT be purchasing your chicken again unless this is taken care of.

  155. I live in Montrose,co. today I went to you store here and asked for 2 pieces of white meat original receipt and potatoes. I paid $7 and change. I was very tired and hungry. I got 2 pieces of white meat, potatoes wedges, biscuit and coleslaw. You coleslaw is always sour the biscuit, which usually great was older then me and the chicken had uncooked batter in every nook and cranny. I throw most of it a way. Now my memory came back to me why I haven’t bought from KFC. $7 for something that may make me sick. I WON’T FORGET THIS TIME. Bread and Butter is better then this. You should be ashamed.First, the fact you may make people sick and second for stealing.

  156. After watching how you losers treat the animals you feed to the ignorant public, I will never eat another abused morsal from any of your sad establishments. I’m going to do everything I can to stop as many people from going to any of your restaurants. Hell hounds are waiting for your souls!!!!!!!

  157. I have problems with KFC EVERY time I visit ANY of their stores. I am caregiver to 2 twin sisters, senior citizens who are both disabled. Unfortunately, they ADORE KFC & insist on having it at least 2-3x per month. Every time I get KFC for them, they order the same thing. A 10piece meal w/2 sides. We like to get ALL 10 pieces BREASTS ONLY, 2 Original & 8 Xtra Crispy. I almost ALWAYS have to drive to at least TWO locations before I can find a store that is willing to fill our order!! Its quite a drive for me to go clear to 71 N.Nellis, LV, NV, but I AM WILLING in an effort to please these ladies. Last nite I was told there would be a 20minute wait, which I agreed to-having already been turned away from the store at 4924 Boulder Hwy, LV, NV. After 35minutes, I went BACK IN to the store & a different worker told me she’d be glad to “go ahead & package my order on up”!! From there, I waited ANOTHER 12minutes! The girl who originally took my order had left for the evening. When I got home, the 2 Original Style breasts were so SPICY(??) the lady was not even able to EAT THEM. 2 of the Xtra Crispy breasts were so DRIED OUT, TOUGH & RUBBERY that they couldn’t be eaten either. There wasn’t even an apology for the nearly HOUR LONG wait. And I have learned to unpack & CHECK my entire order BEFORE I leave the store with it, because its almost ALWAYS NEVER CORRECT. We live way too far for me to turn around & go BACK every time KFC screws up! And we spend WAY TOO MUCH $$ at KFC to have to put up with any of this nonsense.

  158. I am up to my EYEBALLS with KFC never getting my order right-I live way too far to be able to go BACK every single time!! When they told me it’d be a 20minute wait for 10breasts(8 xtra crispy/2 original), I was ok with that. But it wound up taking 47minutes to get out the door! And that was the SECOND store Id been to just trying to find one that would even agree to fill my order! I spend ALOT of $$ at KFC. We eat there 2-3x a month. I wish there were somewhere ELSE to get that style of chicken!

  159. To start with we love KFC, That being said the Manager at San Leandro,Ca. store #137 should get fired he is rude. Meal tonight came to $39.07, I called in a complaint tonight and we will see if anything comes of this. I own a small business and know exactly what I would do if an employee was like that to my customers. Keep it real KFC

  160. I’m sorry I forgot to mention KFC in Columbus Georgia on South Lumpkin Road truly enjoy your food. Its like a Celebration in your mouth…..

  161. Historically, I have really enjoyed KFC. However, the past two visits to the KFC in the Churchland area of Portsmouth,Virginia have been disappointing. I went through the drive-thru around 4:30 each time. I ordered the same thing each time, two 2 pc meals (white meat) with mashed potatoes and green beans. On the first visit, the chicken, which was extra crispy, tasted as if the grease had been over-used; not a good taste. On the second visit, the biscuits provided were stale and hard.

  162. Your food is not testy we take chicken pop corn it very extra masala & very salty so I am unsatisfied your food so take same actions and I want result fast

  163. The manager/owner in Hanford Ca, may need professional help. His name tag reflected the 1st name Eddy. He is immature, loud, rude , and has zero talent in communication with senior customers with a minor fixable problem and needs mental evaluation, I would hope that you get an unknown to him evaluator to do a quick study and or interview his co workers, better still, send your agent with a small problem for him to solve in a professional manner, He qualifies in common street language to be a ” smart ass, and is my understanding that other of your ex customers share my view. It will be interesting to watch your top management react or not to this notification, Hanford Ca. KFC used to be one of our family’s favorite places to lunch and will not be renewed until a change appears. Until a change is made, word could spread on this character.

  164. twice we have been to store #f275016 both times the food was not what it was before. I don’t know if you have new management there but you better get that person back. now your other store I don’t have the number to that one, the manager there sure does need to learn watch her launge. her name what I could see was lorie, after hearing that launge I walked out I don’t need to hear that and I don’t think the employees have to either. I sure hope that you take care of these problem soon thank you

  165. The new KFC in Baku Azerbaijan was eagerly awaited by most of us British expats working out here but it has been a major dissapointment, my 4th (and last) visit to this establishment was the same old story. They (Azerys) just dont seem to get the concept of people queueing patiently awaiting their turn, no no they just keep the head down and serve the first person that talks to them in there own language while we just stand about like idiots even when you try to attract their attention you are met with a blank look and still ignored untill you are the only person waiting. This is just not my view but also the view of many others, 3 off who walked out last night, I WONT BE BACK!!!

  166. I’m not usually the one to complain, but, this Thursday morning when I visited the Lagoon Drive, Umhlanga Rocks, KZN, KFC, I was disappointed to receive what i think was the day before KFC chicken. The staff fried it again and it looked so burnt that I had to ask for another. They did give me another, but that they said would take another 15 minutes. The KFC food stores never take that long. They are made and kept in the warmer. When I got there there was no chicken in the warmer so they definitely fried the very stale KFC from the day before. Very disappointed…..This has happened before and hope the store will be contacted and sorted out so this doesn’t happen to anyone else.

  167. The KFC/Taco Bell in Rio Vista CA has been serving day old chicken. They put the old cold chicken back into the deep fryer, the results are burned, soaked in grease, hard to chew pieces. This is not one time thing,a much to frequent happening. Maybe they need to go to a training class

  168. I was just refused use of one of your coupons printed from a Yahoo home page Internet ad at the store on Parmer & Metric in Austin, TX. The coupon was for 10 bites, 1 side & a medium drink for $4.99. I was told that they wouldn’t honor the coupon since the bites were discontiued. Wasn’t ofered any change in product or price, just a “no, we can’t take that coupon”. Very aggravating after waiting for 4 cars in front of me placing orders and waiting in line.

  169. My concern is that management at the KFC store on state street New Albany, IN., fired a 82 year old woman who has worked for 12 yrs.at that store was fired because the weather was so bad that she could walk to work, which she walked about 2 miles every day and put in a full days work and walk back home many nights at 8 pm when she got off work. I’m a customer and I’ve seen she work while other staff would be standing around. I want you to now that just isn’t right. If management says she didn’t work hard then that’s just wrong.

  170. well i hate kfc it sucks i became vegetarien because of them how they kill there chickens is sad and sickning if you eat meat cheak it out because i am sure you will hate it

  171. I was wrongfully fired from the k.f.c. here in galveston Texas because i brought to the managers attention that the food was expired and he hates to throw away outdated products….so his revenge was to write me up twice in one day about issuses i suppossedly done weeks ago….the store is ranned and owned by foreiners my hours has been cut on accassoins because i have no familty to provide for and also that he was told by one of the employees that gay people like myself party all night and want come to work on regular basis….i have been threatned to sign right ups in the past or iwill be terminated on the spot…..yeap discrimination still exsits in the work place….I plan to seek legal advice and actions…..raymond from galveston texas

  172. The customer service you receive is poor. How can a chicken place not have chicken ready at lunch time. You are charged for a combo and all you get is the chicken. Also, when you try to call to talk to a manager they will not answer the phone. I would recommend to anyone not to go the KFC at 2224 Madison Avenue Montgomery Alabama.

    Kaye

  173. This concerns the KFC on state street in New Albany IN. and the firing of a 82 year old woman who has worked at KFC for 12 years. This woman has walked 1.5 miles to work and 1.5 miles home every day for 12 years. She was fired because she was unable to walk to work for 3 days because of bad weather. The weather alert had said it was blizzard like conditions with visibility of less that 1/4 of a mile and warned everyone to stay indoors unless absolutely unavoidable. I have visited this KFC several times and this woman was always busy and a favorite with the customers. I had observed this employee several times handling trash bags as big as her while much larger younger employees were not loitering. I feel she was unfairly treated and will not patronize this location again, actually it changes my opinion of all of the KFC’s. I will share this with as many as I possibly can starting with facebook.

  174. I went to KFC today at 1:23. Walked in got my order taken yes the cashier was very nice guy he took my order I walked over to get my drink. Seen they had freeze Drinks so walked back over and ordered again they looked really good ounce again I ordered this time the manager in charge came to the cashier very upset that he was doing his job (waiting on me) she said to her cashier really nasty way your taken to long with her order first of all he couldn’t help that and she was very nasty month she needs to learn what costumer Service is she has none! Her name was Tracey Thomason Store number 910004 south side Paducah KY and it sad that the employee was in trouble because she dont know how to do her job! The employee did great but the manager shouldn’t be a manager because she has no costumer Service THATS BIG!!!!!!!

  175. I was returning home from shopping. I as my husband if he would like some chicken to take home. One of your KFC resturants is located about 6 blocks from my home. I had not had any fried chicken in months. Well, he said it would be ok. I went thru the drive thru in Clarksville, Indiana. I was going to get 8 pieces to take home. It came to $14.00 something. I did go ahead and get it. Where does your chicken come from? I couldn’t believe this chicken cost so much. I can go to Kroger right down the street about 4 blocks and get 8 pieces for $7.99. Your prices are way too high. I just can’t believe this. I just want you to know I can’t afford to eat at your KFC’s anymore. To make matters worse the chicken tasted like it had been left in a warmer most of the day. I was there maybe around 4:00 PM. Thank you. Adah Dahmer-Marsh

  176. KFC would be a very welcome addition to CUT BANK, Montana! Please come, build, and invest in Cut Bank; there is a great potential here. The growing city of Cut Bank serves a large area of Northern Montana and Southern Alberta, Canada. We sure NEED, and we’d sure LOVE, a KFC here!!!

  177. I used the drive through at KFC on Teal Road in Lafayette IN on 02/08/14 to pick up a 9 pc Family Meal. It was 6:00 in the evening, so you can imagine my surprise when the girl at the window told me I would have to pull forward with 4 other waiting vehicles, because they ran out of mashed potatoes and had to make more. I did and after 15 minutes noticed three of the waiting cars left. I had already paid $21.39 and was not going to just drive away! The car in front of me finally got his food, but after 10 more minutes without mine (25 min. now) I looked up their number on my phone and called them. I told the boy on the phone, who answered “hello”, (really?!)that I was still out where they told me to wait for my order 25 MINUTES AGO, and he said, “Oh, what did you order?” NEVER AGAIN!!!

  178. You closed the Kihei, Maui store and kept the Kahului one open, which is very poorly run. The chicken must be cooked in cooler oil because it is disgustingly greasy. The cole slaw does NOT taste like cole slaw in other stores, in fact it tastes a little like soap! The biscuits were also very oily on top. I miss the good food from years past and will not waste any more money. Too bad another franchise is so poorly run the food quality has fallen.

  179. Yesterday we ate at the KFC in Rowlett, Tx located on highway 66. We had their buffet meal. Within 30 minutes I started having severe stomach cramps and an upset stomach . I don’t know what is wrong with the food served there but you have a problem . Several of our friends say eating KFC always makes them ill. My sister-in-law says the KFC in Athens , Tx went out of business. She said she always got sick After eating there. So it was a blessing that it shut down. Sincerely

  180. Yesterday we ate at the KFC in Rowlett, Tx located on hwy 66. Thirty minutes after we ate there I got severe stomach cramps and a very upset stomach. Something is wrong with the food you are serving – theirs is buffet style. Several of our friends commented that every time they ate KFC they were ill. We ate KFC way back when the Colonel was alive and I don’t think he would appreciate having patrons ill after eating his food .

  181. KFC should consider a “will call” window for people who do not have time to wait in line or the drive up window. Think about it? You call on your smartphone or email the order in and are given a # and time to pick up and have 2 options, walk in or drive up to a separate window for “WILL CALL” only. The congestion the drive up and counter would be cut in half. FYI, I’m also sending this to BK/WENDY’S/McDonalds/TACO BELL. I think someone will bite!

  182. I visited your Pleasant Hill, CA store located on Contra Costa Blvd and the wait was a little long for a kfc bowl combo and a two piece white with fries… when I finally recieved my order I was given the bag with food but no drink and my wife said the fries were missing. So I get the drink remind them of the fries that are missing, drop the wife off at work and when I get to work and open my meal I see a leg and a thigh!! Now I’m stuck at work hungry thanks to your incompetent employees.

  183. I live in Lovington NM. I would like to tell someone about the KFC in Lovington. My daughter and I go to KFC about two times a week, and have done this for the past 4 months. Every time we go, the place is very clean, and not just one employee, but every employee, every time, is smiling, kind, and helpful. My experience at KFC in Lovington is so pleasant that I felt the need to contact someone in hopes that they could be recognized for their hardworking staff.

  184. I just LOVE your chicken! But I can’t have it as often as I’d like because I’m disabled and home bound. I have to depend on others to go and get it for me. It sure would be great if you’d start delivering it.

  185. Dear Niren

    I dont know whether i have reached the right email id or not but i would like to complain about the outlet which is opened in Kundly sonepat Haryana.

    I often visit KFC outlet as i live near bye but i have my worst experience that everytime they dnt have food to offer .for e.g Rice is not there when you order,no gravy many time catchup is not there ,pieces are not even somewaht hot to eat.

    I have told the staff to let me talk to Manager but they dnt even entertain that and even give false promises that with in few days it will be ok .

    Kindly look up in this matter at the earliest as it is very shocking to get this type services from a reputed brand like kfc to show these standards of customer service.

    RegardsKunal
    # 09999996560

  186. My comment/question to the head chief in charge of KFC is this.
    Why does KFC not offer a discount to Military/Police/and Fire Department personnel? Is KFC anti-Military and so forth? Will 10 percent break the Franchise? Reach down in your heart and support us retired or active. We have done our part, try to stand up and show America that you will do your part.Thankyou.

  187. Went several times over the last year. Last 2 times I had very poor service. Waited 36 minutes for food last time and tonight I was told it would be 60 before I would get a 10 pc bucket value meal. I even asked the person twice “an hour wait?” And they said yes an hour. That is ridiculous. Will never go again……….

  188. An hour wait for 10 pc bucket value meal at Union City, NJ, 07087 location????? I could cook a meal at home or order from home and wait an hour for food to be delivered. What the hell is that?? What kind of management do they have there? I said no and left. Also the people don’t even act like they care what they are doing or how the food comes out. Never again!!!!!!!!!

  189. I purchased 30 hot wings at KFC in Norwich,CT to go. When I got home the chicken wings were raw. There was still blood on the chicken wings. I called the KFC in Norwich,CT spoke to a supervisor and she told me I can go back there and get another 30 pieces of hot wings anytime. She got my name and she said it will be listed on the supervisors book. I went today to claim the 30 pieces hot wings the supervisor named “Chris” gave me a hard time. He said that my name was not listed on the book. And when he asked how many wings was it I said it was 30 pieces. He answered me back he said “well I don’t have the much wings right now! And I’m not making it.” I wasn’t able to get back my 30 wings. So I left the store. So annoying!

  190. I tried to fill out the customer form on the KFC website, they didn’t put a receipt in my bag, so I tried the other form for complaints without a receipt. It won’t let me because I do not have a phone ! I guess that’s one way to blow people off !!!!!!!!

  191. This is the 3rd time in less then a month we have beed disappointed with our meals from KFC. I send my husband and son to pick up our dinner since the other 2 times recently they went thru the drive-thru this time they went inside to order,well that didn’t help. I don’t know what the problem is with this location but every time we go there our order is wrong, missing items,and wrong menu items, seems like we can’t go on Sunday’s and get our correct meals, so Popeye’s and Church will be our fav’s from now on!!

  192. Oh yeah, its the locaton on E. Willmill, Las Vegas, NV, the problem is since its Vegas no one cares about customer service because millions of people come here so why worry if we don’t come back plenty of vistors will.

  193. I live in Barnesville Ohio 43713 and visit your store here in Barnesville on occasion. When it first opened it was great. As time goes by it has gone down hill. My husband and I went inside to have dinner one night. I had to clean my own table as all were dirty. Around the edges of the table have not been cleaned for a long time…gross. My food was just barely warm..chili fries. The other day I went through the drive thru and ordered a coney dog meal. Asked not to have my hot dog steamed and my fries extra crispy. The hot dog was steamed even after I checked when I got to the window to pay..she said she told them. My fries were really gross..soggy and grease was old. Threw my food away because I could not eat it after I tried. Steaming a product makes it very hard to be able to hold and eat without it squishing in your hand and makes for a very messy product. I hate those steamers. If the hot dog is hot and the chili is hot and the bun in a warm drawer without the steam it can be handled with ease. Its not rocket science.

  194. This is regaurds to the KFC in Pauls Valley, OK. Today I went there at lunch time, there were not that many people there. I went up to the counter for some honey. They did not have any out and so I waited to talk to someone. When someone finally came to that part of the counter the lady gave someone their food looked at me pushed a button and turned around and left. No one else came to the counter. I gave up on trying to get the honey and sat down to eat what I could. Then the cookie wasn’t even cooked completely as is was still very doughy on the inside and was cold.

  195. KFC Mansfield UK. just to let you know that the chickens in Mansfield are no bigger than pigeons also the staff will get your order wrong 75% of the time,they repeat the order back to you correctly, they charge correctly, the receipt is correct, but when you get home the bird has flown or parts of it have.but who cares the staff don’t 75% error proves that.. thank you for listening, a pissed off customer think i will go back to fish and chips..

  196. I live near the maumelle, ar (near morgan exit). That location is the worst KFC I’ve been to. The last three times I was there they had no grilled chicken. There explanations were not adequate. Sold out, too late and griller broken. Food is not well prepared.

    On the other hand your Camp Robinson location in North Little Rock, AR is excellent. Always have your order, food is well prepared, good service.

  197. I have just been to Crewe KFC drive though for 2 x bites fillet box. I drove 8 miles home to find a fillet burger and fries missing from the order. I tried phoning several times the number on the receipt but no answer. Had to share my meal with my son – very disappointed. Order number 4079 date 21.07.14 time 2.26pm

  198. Seems KFC in Millington TN is always out of chicken breast, 4 times this year and numerous times last year I went placed an order only to have them come back and say they were out of chicken and couldnt complete my order with out substitutes. I end up going to Popeyes, for some reason Popeyes always has chicken sometimes I have to wait a few minutes but then I get fresh cooked chicken, never got the offer at KFC. Come on guys I like KFC but you are forcing me to to another brand.

  199. VISIT KFC IN CAMDEN S.C. TODAY ORDERED A FOUR PIECE MEAL WHICH COST A LITTLE OVER SEVEN DOLLARS GAVE MY DEBIT CARD AND WHEN I GOT HOME CHECKED MY ACCOUNT AND AT THE KFC THEY CHARGE MY CARD THIRTEEN DOLLARS AND FORTY EIGHT CENTS FOR A FOUR PIECE WING DINNER. WHAT A BIG RIP OFF.

  200. I filed a complaint a while back. No response. Either I get a answer or I contact the better business bureau.

  201. I filed a complaint a while back. No response. Either I get a answer or I contact the better business bureau. No one answered the phone for an hour and when I went to the counter I was left standing for about ten or fifteen minutes. I finely was so annoyed I left.

  202. Im very impressed with my visits at kfc miss danielle is always showing a positive additude and always makes sure i have everything which id say is excellent customer service Im sure Im not the only one who has had a great experience. Thank you

  203. On 6/15/ 2014 at 6:00pmwe had visited your kfc branch at FM529 Houston Tx .
    And we had ordered halal chicken .chicken was uncooked and horrible .
    I went back to them and explained the matter but they were so rude and were reluctant to admit their fault / apologies and replace. So i just left the things there and left, just…

  204. hi Kfc i enjoy eat your food . couple of weeks we oreder chicken nuggets to go the so bad so awful. could not chew it. i told my mother inlaw to take them back. so we did told the manger there in mesa on southeren and greenfild i belive. any she said they should never had given us them. so to please us they gave 2 new batches. thank kfc. manger should recomenede doing the right thing. also i no you have a menu to run on. that fine great but i would like to see if by any chane that you can come with white sausge gravy for Kfc bisic getting tired of brown gravy, choice go great with bisics. lol your friend breck reeves.

  205. I went to the KFC at 4758 S Kedzie in Chicago yesterday 7/26/14 around right before 7pm to pick up some chicken for dinner for my kids. I tried ordering a 12 piece meal and was told all they had ready was 4 pieces of chicken. I explained that I can take a mix of both fried and grilled chicken and was told I would have to wait 13 minutes. I tried ordering some nuggets instead and was told I would have to wait 10 to 13 minutes also. The girl behind the counter was smirking like it was funny and she went to the back and basically sounded like they were laughing at the fact that I asked what kind of chicken restaraunt not have any chicken ready. This is a Saturday Evening a little before 7 not have any food available for costumers that come in requesting their main product?

  206. KFC customer service number called twice about my complaint with N. Main St, High Point NC and never had a call back! This location lacks the true ability to be consistent. Very rude on telephone and I usually spend 30-40 dollars. South Main Street location has my business now!

  207. Your store in Ridgecrest California, is the worse KFC I have ever been in. The store was not clean and neat at all. I filed a customer survey to express my dissatisfaction with todays date. The crew there needs to be retrained or something. Firing all of them would just ruin other establishments. It took over 30 minutes to get a dine in order right then have a religious dig thrown at me to defuse my dissatisfaction.

  208. I am sitting here and I am seething, I am so very mad! My mother went to KFC-Taco Bell to get her and her the grandchildren supper Friday afternoon around 2:30 P.M. She came home in tears, my nieces and nephews told me. At first she wouldn’t tell me what was wrong, finally the next day she told me how an employee embarrassed her. She was wearing a bandana on her head, as she was working in a hot house, she cleans for some rental agency in town, and it was a sweatband as she calls it. When the lady, Tina came to the window to take her money, she laughed hysterically at my mother. I mean flat out, cut out laughed at her and said she was sorry, but she looks so funny and my mom had made her day because she looked so funny. I couldn’t believe it, this woman totally has no class, my mom explained it she gets hot in a house and sweats, she didn’t see anything funny about it. I have tried to get her to contact someone, even the paper if she’s too embarrassed to go back to KFC, but she is very hurt. My mother is a 60+ year old lady, she deserves respect, not to be laughed at. This rather large woman (named Tina)has no class, and shouldn’t be working the drive-through window at KFC in Blackwell Oklahoma. I am very upset that they would allow such an uncouth woman to work around customers, she needs to be in the back of the restaurant cooking, not taking care of customers as she is has no manners, consideration or respect for others. Once my mom was upset, she signed this little customer survey card with her name and invited her to share her experience about the visit, it was pure sarcasm:Like I really don’t care what you say….That’s why I would seriously like to see her fired, but then one of the workers that is friends with my son said that they have had some problems keeping workers. So I really cannot see this KFC in Blackwell, Oklahoma doing anything about it. But I will share my view of what happened, on every message board, review site, etc. I will not go back to KFC because of this, maybe once this classless person is gone, but not until then.

  209. I live one block from KFC and will not return to this place again. When I had these issues I asked when the owner would be in so I could speak with them. I was told laughingly that the owner was never there. This was from the manager?
    To begin with I had a coupon and when I presented it is was told at the window they didn’t accept coupons.
    With the meal we were to get desert and was told they were out of cakes.
    The next day I called for the manager and found out when she was in.I was told the person at the window did not know how to use the new system. If I came back they would honor the coupon even though it was expired now. I go back and order the family. Meal only to be charged $4.00 more then the last time. I had my receipt
    But was told that is the price end of story. Well, don’t worry about the coupon or any other coupon I will not use them and will mention this to anyone that reminds me of fast food eating. It really is a shame because we like KFC chicken, but not enough to be treated poorly. This KFC is located on Lisbon St, Lewiston, ME.
    Maybe the owner should be more available and know what these people are doing in his business. Just my opinion. What brought this to mind again was I received coupons in the mail today.
    Stephanie Croteau

  210. I live close to Sandy,OR and we have a KFC in town. The next closest is 20+ minutes away. I don’t know who this franchise belongs to but they need to be made aware that not only is there food bad, the chicken looks day old, but it has made family members really sick. Today we had some nuggets and slaw and gravy and potatoes brought home. Don’t ask me why we keep giving this store a chance, but we do. When I opened up the box with nuggets there were 2 black hairs in with the chicken. I immediatley phoned the resteraunt and explained to the manager what had happened. He told me he had been cooking all day and he not only had very little hair but that it was red. Thats all fine and good but whoever boxed the product up came home with the nuggets. he was nice about how did I want to have this fixed, there’s no way to fix this. The owners need to know that this place may have great people that work there, and they may have the only chicken place in town but their food is nasty and KFC as a corporation should not put up with this rat hole.
    I’m surprised no one has died from their food. Needless to say we will not be buying any of KFC products from here out. It’s disgusting and someone needs to look into this.
    Thank you
    kim

  211. Today I went to the KFC located at the Lexington Hotel mall in Shenyang China as I always do when I go shopping to the supermarket down there. As always I went with my translator to have lunch at KFC. Saddly a few weeks ago I was diagnosed with diabetes so now I can’t drink cola. They don’t have diet coke option so I asked for cold water instead of a soda. They refused to give water saying “they didn’t have”. Of course they lost me as a customer because I found a real Italian restaurant with superb food for more or less the same price. Now I will never go to that KFC. I hope someone official to tell that manager and workers about this kind of REALLY stupid mistake!

  212. Store had sign posted “closed due to power outage.” Went to El Apollo loco directly across the street. Told them what was going on (cuz) they couldn’t believe how busy they were. Counterparts called the, told her what I said, and they immediately began to laugh stating that they are on the same electrical grid!!!hmmmm what an inconvenience for your customers!!!!!

  213. I am in the kfc located on ogontz in philadelphia. Horrible customer service! Very ghetto employees especially acesia.
    The employees argued about the food and who was getting what infront of the customers. No kne had a position they were working in. They were all over the place.. So the people taking cash at the cash register went right to handling food! I waited over 20 to get my food! Very bad and unprofessional! I will never go there again! Train your employees to not talk or argue infront of the customers and to be more organized! They obviously cannot multitask!

  214. BAD…BAD…BAD EXPERIENCE AT KFC GUAM DEDEDO BRANCH. I WALKED IN TO HAVE DINNER, I TRIED TO ORDER THEIR MEAL 4 PCS. WINGS SIDE ORDER $5.95 AND IF I ORDER DRINK IT WOULD BE FOR ADDITIONAL $2.00 SO THAT WOULD BE $7.95 OKAY IM OKAY WITH THAT, I TOLD THE CUSTOMER SERVICE I WANTED MY WINGS “HOT WINGS-SPICY” SOME MAKE GUY TOLD THE PERSON THAT IS HELPING ME, TELL HER TO ORDER THE #8 6 HOT WINGS 1 SIDE AND A SMALL DRINK FOR $6.95 OKAY IM OKAY WITH THAT TOO, BUT I REALLY WENT IN THERE FOR SOMETHING COLD, SO IN THEIR MENU BOARD, THEY HAVE SOFT SERVE ICE CREAM IN A CONE FOR $1.95, AND THEY ALSO HAVE “BIG CUP” FOR $2.75, OH OKAY FOR ANOTHER 80 CENTS I CAN HAVE IT IN A CUP, I DONT HAVE TO WORRY ABOUT THE ICE CREAM MELTING IN MY HAND WHILE I HAVE MY DINNER, SO I WENT AHEAD AND ORDERED THE “BIG CUP” ICE CREAM FOR $2.75, THEN THE LADY THAT IS HELPING STARTED MAKING A DIALOGUE, SHE ASKED ME IF I WANTED IT IN A CONE THEY CHARGE ANOTHER 50 CENTS, SO I REPLIED, WHERE IS YOUR BIG CUP (TURNED OUT TO BE A 6OZ. STYRO FOAM CUP) I TOLD HER I JUST WANTED IN A CUP, SHE INSISTED SHE WILL JUST PUT IT IN A CONE AND I CAN JUST PUT THE CONE INSIDE MY CUP (IM THINKING “WHAT????, SHE PROCEEDED TO PUT THE SOFT SERVE ICE CREAM INTO THE CONE AND SHE WAS GIVING IT TO ME JUST LIKE THAT, I TOLD HER BUT I PAID FOR THE “BIG CUP” SHE THEN GAVE ME THE EMPTY CUP SO I CAN PUT THE ICE CREAM CONE INSIDE THE CUP, SO I ACTUALLY JUST PAID FOR THAT 6 OZ. FOAM CUP FOR ADDITIONAL 80 CENTS? TO TOP IT ALL, AS I WAS WALKING TO ONE OF THE TABLE, THE CUP TIPPED OVER AND MY ICE CREAM FELL ON THE FLOOR, BOTH THE GUY THAT WAS ACTING LIKE HE IS A BIG SHOT MANAGER AND THE PERSON THAT HELPED ME JUST TURNED THEIR HEADS AS IF THEY DIDN’T SEE JUST WHAT HAD HAPPENED. AT THAT POINT I JUST ASKED FOR A BAG, I TOLD THE LADY “THAT IS WHY I PAID EXTRA FOR THE BIG CUP, SHE DID NOT EVEN OFFER TO REPLACE MY ICE CREAM AND JUST SAID TO ME “IM SORRY ABOUT THAT MA’AM” . TO ME IT WASNT ABOUT THE MONEY THAT I PAID FOR, IT WAS ABOUT WHAT THEY ARE CHARGED ME FOR. VERY DISAPPOINTED!!!! WILL NEVER PATRONIZE KFC AGAIN.!!!!!!

  215. We visited the KFC in Bullhead City with our two (2) great granddaughters and was really disappointed. First off, we believe the store has changed Managers as this would never have taken place with the previous manager. When I ordered for the Grandkids the food came in a bucket, (which is alright if placed in there nice) but this looked like it was thrown in. The employee who waited on us must have been new as he didn’t seem to know what he was doing as I was ordering. I have been a KFC customer for a long time but have been with a sick wife so haven’t been there to much in the past year for this reason. I don’t know what happened to the previous manager but whoever is running the place now sure needs some training of some kind to teach the people who are working there how to deal with public. Everyone seem to be running around not knowing what they were doing. My chicken was cold, the only thing good of the whole experience was the cole slaw..Hope you get someone to straighten the store out before everyone like myself doesn’t return. I am a loyal KFC customer but will return only when assured this mess is fixed. I have heard other people say “it isn’t what it use to be” !!!!

  216. Your store here in Granbury Texas is in great need of help the management asked that I please contact you and ask you to please send someone down here to get this store in working order . I was told there is so much wrong with this store ! The customers have know idea just how bad it is there and if they did they would not be eating there . O K every time I have been there NO CHICKEN or NO side no butter No tea or fryer is broke or we our short handed or I am sorry can we get you something else . tonight it was the fryer is broke and we don’t have any chicken this is every time . So I spoke to the manager and he asked if I would please contact you and help this place. small town not much here to pick from but I will not be going back to KFC in Granbury and I am going to post on my page that every one stop eating here till you send some one down here and get this place fixed. Thank you and PLEASE HELP OR KFC !!!!!!!

  217. This is a complaint. On Monday July 29, on the way home from work I stopped at the drive up at the KFC in Valley Stream NY to get some food for dinner for the family. They were running a special that provided 2 extra large sides (total of 4) if you got a 10 piece meal or larger. I opted for this deal and ordered 2 side orders or corn, one mac and cheese and potato wedges. The kids love the mac and cheese and the wedges.

    When I got the order home I had 3 orders or corn and an order of cole slaw. No mac and cheese or wedges. I had some VERY disappointed faces in my house missing these two items. It was a little too far to drive back so I just called. I spoke to a woman named Stephanie who identified as the manager and was apologetic and told me to show her the receipt next time I was there and she would do something for me.

    Hey, I know mistakes happen, but, I have found, how a company reacts to these things is what makes than a good or bad company. I was happy she made the offer. I put the receipt in my wallet jotting down Stephanie’s name on it.

    Two days ago, Wednesday Aug 6 we decided we wanted KFC for dinner so I stopped into the Valley Steam, NY location. Instead of going to the drive up like I usually do, I parked and went in so I could see Stephanie, show her the receipt and remind her of our conversation.

    I waited in line and when I got to the front I noted the name tag “Stephanie” on the woman in front of me. I showed her the receipt and recounted the story. This is where things got a little crazy. Stephanie started talking about a woman who came in with the same receipt the previous Sunday and she had given her some free sides. I really did not understand what she was talking about. I asked what this had to do with me. After a few minutes I realized she was accusing me of scamming KFC out of free food and someone else had brought in the very same receipt with the same story.

    The conversation got a bit heated. I assured her the receipt had been in my wallet from the day of the initial purchase until that moment. She insisted she was right and I was some kind of scam artist. There ended up being a bit of shouting between myself and Stephanie in front of all the customers and workers after which I stormed out and picked up Italian for dinner than night.

    I do like KFC. My wife likes the grilled chicken and the kids love the potato wedges (but not that night). Personally I vacillate between regular and extra crispy. I will probably go back to KFC but never to the location in Valley Stream.

    I have never had an experience where someone accused me of being a liar and a scam artist. Honestly doing something like Stephanie accused me would never even have occurred to me. It’s been my experience if a person can imagine something like that happening, there’s a good chance, if given the opportunity it would be something they would do themselves.

    If I were you I would keep a close eye on Stephanie.

  218. I just visited KFC in Orange, CT. And they have the worst customer service ever. And that includes the Managers attitude as well. They act like they’re doing you a favor. My question is: if you don’t know how to treat people, why would you be a customer service representative or work a window for that matter? Get a job that don’t involve people like work in a factory or something. Really KFC?????? You have to choose your employees more wisely.

  219. In Grenada for lovely holiday, friendly & helpful people everywhere but KFC. Won’t be going back. Ms Modesste the manager was plain rude. Saying no politely is a skill. How can she impart this staff if unable to demonstrate this herself.

  220. I went through drive through in North Olmsted Ohio, ordered a bowl. When I got home there were big chunks of chicken in it, not even cut up (like strips), there was supposed to be corn in it and there was none. The bowls used to be good, I don’t know what happened to them.

  221. Customer service was terrible at the KFC on Snelling Avenue near the MN state fairgrounds in St. Paul, MN. I was waiting to order and was completely ignored by the 2 girls behind the counter doing their own thing. The one short heavyset mexican girl left and when she came back to finally take my order, she was very cold. I was very surprised because normally Mexicans have warm and bubbly personalities. Anyway, I tried to be friendly, but never got a single smile or kind word. I am extremely disappointed in their personal relations…not sure if she is racist against white people or what. I agree with Raymond, discrimination definitely still exists. These people seriously need some training on how to treat customers. I will never go back to that KFC.

  222. KFC, Brighton, CO, Bromley, 8/23/14 Customer service was extremely poor. Women’s bathroom was dirty, floor, fixtures and out of hand towels, toilet paper roll was on top of dispenser. When food was ordered employee said they were out of buns, shrimp, cold drink machine did not work. There were not straws, lids or condiments. Customers asked for specific things were handed a stock (lids for example) which they put into appropriate containers, and handed out to other customers who did not have them. Meals took exceptionally long in preparation, when served were missing part of meal. Employees rotated breaks rather than restock or clean tables. Extremely sad as it is not how I have experienced other stores. Appears to have inept general manager as well as shift manager. Will not return.

  223. I went through the drive thru at Morris ill KFC . Ordered a three piece meal and three chocolate chip cookies. I did not get my cookies. I told the girl at the window I didn’t get my cookie. She says the manager said he pt the cookie on top. I Sid no I didn’t get my cookies. She Sid the manager says he does not give out free cookies. I returned my order and said take it back. The manager gave me my money back mines the price of the cookie. Watch out for the KFC in Morris. Rotten rotten mangers..

  224. Went to KFC in Tucumcari, NM 88401. The workers were walking around , talking with each other and definitely saw me, no one said hello or offered to wait on me. I stood there aprox 5 minutes then walked out went across the street to McDonald’s. Will be not be going back anytime soon !!

  225. I was overcharged for my meal when they did not put the Cole Slaw in the package. I was miles away before I knew it.

    Your survey code on the receipts do NOT work – you are saving money.

    Your store codes do NOT work on line – you get no complaints that way. This is about store number J295031

  226. I am 79 years old and have several grand chrildren. Yesterday I picked up KFC and took them home with my grandchrildren for a snack. My grandson unpacked the bag and placed the KFC box on my dining room table. I got the drinks out and went to the table. When I tried to pick up the box it was stuck to my very good oak tably. After being very careful I was able to pick up the box but a large piece of the box was stuck on the table. I soaked the piece and was able top remove it. It has taken the finish completely off my table. I polished it to no avail. I feel KFC has some responsible here. thank you

  227. Approx. 2 weeks ago at 9:45 PM my granddaughters and went to KFC meadowview & Freeport blvd in sacramento via drive thru. The clerk said we have a special 10 pieces mixed for 10 bucks. Sounded like a deal.we went for it. 10.85 with tax. Got home about 20 minutes later super ready for chicken. Put chicken in bowl and it was the worst looking I’d ever seen. We were given all the old chicken not sold all day and perhaps the day before. One leg was so swiveled up, it look like and old black thumb. You couldn’t tell the beast from the thighs. I called the KFC and they were closed. The next day even with receipt the refuse to refund my money. Col.Sanders you owe my family and I $10.85. I still have the receipt. The girl that waited on us was willing to give us more chicken but not our money. She worked late shift and I refuse the off. (To late in the evening, couldn’t take that chance again) So Col.Sanders where is my $10.85?

  228. My family and I stopped at KFC at the Brownsville exit#56 on interstate 40 on the way home from Memphis Tn Sunday around 1:30 Sunday Oct 7th. I actually felt sorry for the manager (Marcus) he was taking orders and trying to keep the lobby clean as well as other duties. He asked for the food bar to be restocked at least 3 times while he was waiting on customers. All the other employees seemed to be only interested in talking to each other and ignoring him. The store was not that busy and we had to wait on chicken twice.

  229. Nicole was so funny and talkative
    she was well dressed and was very out spoken and polite and made sure my order was correct she was clean and neat she made me and 5 other customers laugh she was awesome I’ll be back soon. ..

  230. here I am again writing you about the kfc store in covington ga the staff was fighting and were rude to customers One of the staff said they were off the clock and some one better take care ov the customers so we went to churchs chicken and we will be going there from now on no more KFC I know you don’t care but we use to go there at lest 2times a week but no more Good By KFC

  231. As a Veteran and Catholic, I am extremely offended that KFC has chosen to pander to the Muslim community. Funny that they are not reaching out to me as a Catholic. Are they reaching out to you as a Jew or Protestant or agnostic/atheist? No! Funny that they are reaching out to those that are associated with the terrorist who have killed millions around the world in the name of “Allah.” My wife and I will take our business elsewhere…where we are not relegated as “not important enough” to reach out to like we are at KFC. KFC will pay a price for seeking out our enemies and lying down with them. KFC are a bunch of commies! Oh yeah…tell your lawyers to stick it! This is my opinion…I am not stating anything as “fact,” rather, as “My opinion!” Besides…if I want extremely tiny chicken breasts to eat, I might as well just seek out the bones…just about as much meat on them as your worthless chicken.

  232. I had called a couple of weeks ago regarding my complaint of a very rude cashierand horrible half gallon lemonade half gallon ice tea. And I was told that something was going to be done and that they would get back to me and never did. I still have my receipt intact and I took back the lemonade but half lemonade half gallon lemonade half gallon ice tea back that were barely just drinked and that were disgusting they taste like water. I took them back full and they kept them. No one ever returned a phone call or a letter. I’m disgusted on how no one took matters in this situation. I still have my receipt and did not even take product home ….way to go KFC! you might think you don’t need my money because everyone eats there but we eat out every single day and KFC will no longer be or dinner or breakfast or lunch.

  233. By sure the worst service I have received at any fast food restaurant ever. I arrived at the KFC/TB AT 5:35. There was only one order in front of me. My order did not get taken until 6:06. By the time I was walking out with my my it was 6:17. A little slow would you say. The workers seemed more interested in how they looked than getting out any orders in a timely manner. All These fast food places got going for them is there service, and if that is no good, what do you do. I will not be going back to this establishment ever.

  234. went to store #E791014 in San Bernardino, CA., (2007 E. Highland Ave.) The manager said they discontinued the special 7 pieces for 7 dollars, ok so I bought the 12 piece chicken for 20 dollars. However, upon check out this so called American Co. did not have any military or senior discounts. What, do they not support the military? Looks like they are only out for your money!!!!!!!!!

  235. KFC China….I have had YUM brands for a lot of years and have made a lot of money with them but now Im working in China and I have went into several KFCs in Shandong Province and NOT ONE…NOT ONE KFC can I buy more than 2.Mostly a leg-short leg and that’s all but chicken burgers….You cant or they wont let you even buy more than 2…You have no 9 piece bucket….No 5 piece but 2 is all……I walked all over the back streets looking for benders who sell food and they were every were but not one place sold any fried chicken…NO ONE..and when you go into a Chinese restaurant and order something with chicken its “Feet'”Back’Head” “Ribs” and just a few others and that’s it……..KFC….You have a market to see at least 5 piece s…DO IT or if “Popeyes” comes or “Chesters” they are going to get your business because it looks like your to lazy or something to at least show the Chinese people what you have to offer because compared to NO FRIED CHICKEN places any place on any street=YOU HAVE A GOLD MIND….and do something that no restaurant or western restaurant has done yet and that’s put the Drink section outside of were your order at and let the people come and get refills….Its just good service because I got a bottle of coke the other day and it was half the size of what was in a coke can….The Chinese people just don’t drink much of anything because they are small and it doesn’t take much for them to do and you KFC people in those offices…GET OUT IN THE WORLD AND SEE WHAT IM SEEING….and L.E.A.R.N. because you sure don’t seem to smart……

  236. I sent a complaint to you by customer survey and I have NOT had the
    courtesy of a reply. It was the worst of any kind of take out ever. I am sorry you have so little respect for your customers. Needless to say we will never be back.

  237. We have visited the KFC in Cynthiana, Ky. twice now for the dinner buffet, and both times the food looks like it has been left over from the lunch buffet. This second time, there was hardly anything on the buffet, that wasn’t empty. Someone else reported that the apple dessert was empty. When we ask about it, we were told it would be an hour before it was ready. The manager then proceeded to ask if we would like a cookie, are you for real here? I paid for a meal and i expect to get just that. Apparently the owner of this franchise doesn’t check his store very often. The employees were nice, but management may need to be changed, asking if we would like a cookie instead of what should have already been on the buffet. Needless to say we will not be patronizing this establishment again.

  238. Good Morning,
    I wish to enquire about the burger sauces.
    Have you ever considered selling them?
    Putting them into a 100ml bottle with the nutritional information on the back and selling them? There has been multiple times I have gone into KFC trying to get these sauces and failed every time. I thought I was the only one but after today after a discussion in the workplace, I found out more then half of our team thought the same too. These sauces are amazing ( sweet chilli mayo, pepper mayo and supercharged) and I can imagine would be very profitable for the business. There has been multiple times when for lunch we have brought chips and drove to Oporto just because the seel sauces.
    I understand that there might be some underlying causes but not everyone eats burgers and if you have something that’s can earn your business a lot of money why not take advantage of it? Today for example we tried paying $20.00 for a potato and gravy container full and were denied :(. P.s your site doesn’t actually let you send enquiry’s through. Needs adjusting.

  239. Good Morning,
    I wish to enquire about the burger sauces.
    Have you ever considered selling them?
    Putting them into a 100ml bottle with the nutritional information on the back and selling them? There has been multiple times I have gone into KFC trying to get these sauces and failed every time. I thought I was the only one but after today after a discussion in the workplace, I found out more then half of our team thought the same too. These sauces are amazing ( sweet chilli mayo, pepper mayo and supercharged) and I can imagine would be very profitable for the business. There has been multiple times when for lunch we have brought chips and drove to Oporto just because the seel sauces.
    I understand that there might be some underlying causes but not everyone eats burgers and if you have something that’s can earn your business a lot of money why not take advantage of it? Today for example we tried paying $20.00 for a potato and gravy container full and were denied :(.

  240. I visited the kfc on west main and as I entered the store the cashier who name was nyjah did not greet me with a smile she act like she don’t like her job and I rember her from mcdonalds she was not friendly their either customer service is not where she needs to be she is very rude and she gives the sign that she don’t like her job this is not the first time that she has done this to me but, I can stay away and then I wont hath to deal with her attuide and her moving slow like she don’t wont to wait on the customers.

  241. it is bad enough that the last time i bought chicken at kfc it was literally rotten, you are now supporting muslims. when it is the americans in this usa that have made you rich by buying your product. you should be ashamed of yourselves for disrespecting the very people that have supported you all these years. you are supporting a people that have killed the very people that have given you their hard earned money everyday. the last time i looked without the americans in this country you would not be the million dollar business you are and now you have done this. i will be sure your business does not get another dollar from my family or friends again and i will be sure to encourage anyone else to do the same. i ashamed to know an american business would do this to its own people

  242. I just heard that KFC has banned alcohol wipes from it’s stores so as not to offend muslims. I now will ban KFC from my list of restaurants as it is proving that it is associating or aligning itself with terrorist!

    islam is a theocratic terrorist organization & NOT a religion!

    1) The Koran, which I have read and studied thoroughly and (which all muslims align themselves with), contains 109 verses commanding hate, murder and terror against all human beings who refuse to submit or convert to Islam. Read those verses of violence here.

    2) Notable acts of terrorism from islam:
    * The barbaric act of beheading an innocent American in Oklahoma by a muslim
    * the Boston bombings(by muslims)
    * the Fort Hood mass shooting (by a muslim) that killed 13 people and injured over 30 people
    * and the murder of 3000 innocent people (by muslims) on 9/11
    This is more than enough loss of life on my home soil at the hands of muslims to substantiate my position that muslims can and will follow the directives in their Koran and kill here at home.

    3) * Muslims, who belong to and, or, support ISIS, are threatening to kill innocent Americans.
    * Muslims, who belong to or support AL Qaeda, are threatening to kill innocent Americans.
    * Muslims who belong to or support HAMAS are threatening to kill innocent Americans.
    See a common thread here?

    4) I have no way of looking at Islam other than as a theocracy, not a religion. Islam is undoubtedly the union of political, legal, and religious ideologies. In other words law, religion and state are forged together to form what Muslims refer to as “The Nation of Islam.” Once again it is given the sovereign qualities of a nation with clerics in the governing body and Sharia law all in one. This is a Theocracy, not a religion.

    The US Constitution does not protect a theocracy. The 1st Amendment is very specific about protecting the rights of individuals from the government, as it concerns the practice of religions, not theocracies. It clearly differentiates between government and religion. Again protecting the individual’s religious beliefs and practices from (the state) government. In Islam religion and state are one.

    We are a Nation governed by laws, or the law of the land the U.S. Constitution. We are not a Nation that is governed by religion, politicians or clerics.

    How then, can anyone say that, the practice of Islam is protected by the U.S. Constitution?

    The muslim brotherhood has a documented plan for the destruction of America from within, discovered by our own government during a raid of MB operatives in America. In addition, I am very cognizant of the civilization jihad under way in my country by American muslims. In a number of states Muslims, through our legal system, are trying to force us to accept Sharia Law over Constitutional law. I do not wish to do business with people who stand against the Constitution and are fighting to replace it.

    5) islam allows Muslims to kill their own children, (honor killing) if the behavior of those children embarrasses or dishonors the family name. ( did you know that dating outside of the faith is justification for murdering their daughters and this has already occurred on American soil?) Why would I want people (who believe its okay to murder their own children), be in the presence of other children?

    6) In the 14 hundred year history of Islam, muslims have murdered over 270 million people. Not all muslims are terrorists, but almost all terrorists in the world right now are muslim. Since you can’t determine by visual assessment, which ones will kill you and which ones will not, I am going to go with the line of thought that ANY HUMAN BEING who would either knowingly or unknowingly support a “theocratic terrorist organization” that commands the murder of “ALL” people who refuse to submit or convert to the beliefs of that organization, is not someone I want to know or do business with. I hold adults accountable for what they align themselves with & I will not do any business with groups who show support in any fashion for such groups!

    KFC will NEVER see me enter it’s doors again!

  243. Live in Mississippi during the past two years and let me say this about KFC, not good like it use to be, prices really gone high and chicken pieces got smaller. KFC need to up date there status and restaurants, have been to four KFC in a 25 miles radius and all is about the same. I have been eating KFC since I was 8 years old and now i’m 56 years old today, so I decide to leave KFC behind and go with Popeye’s Chicken. Waiting time is no more the 5 minutes or ten depends on how many customers is ordering, KFC is at least 20 minutes or more and that’s with a couple of customers. And the chicken pieces at Popeye’s is LARGER and good. So my saying is “Good-bye KFC Hello Popeye’s”. Oh yea, the best KFC place that I know is in Hartselle, Alabama good and fresh and the folks who work there is great, could not ask for better folks then them. If only the Colonel was here.

  244. The food in middlesbrough kfc is disgusting bought pulled chicken wraps and ultra burger still looking for chicken found dripping brown sauce stuff that does not con you into thinking you have ate chicken.also this takeouts chickenis greasy and bears no resemblance to original reciepe.kfc in Spain superb in middlesbrough it’s garbage.please visit this store and see for your self.but like attitude on phone your firm is not bothered

  245. Dear KFC,

    I am visiting China and discovered that one of your KFC stores in 丽水 (Lishui, in Zhejiang province) does not change the menu. Despite breakfast foods being advertised all over the internet and the city, the KFC in Lishui, next to Lishui University, does not offer any breakfast meals. This upset me greatly, and made me wonder why you advertise a product that you do not provide.

    I hope you will look into this so that your company does not become one that I can no longer trust. I was very interested in your 6/7/8/9 deals for breakfast, but if you are not going to offer them, then please stop advertising that you have them. Just admit that you only serve dinner 24/7, and stop lying to Americans and Chinese.

  246. We were vary disappointed with the Buckeye Az. store.
    My husband and I could not wait to enjoy the extra crispy chicken with mash potatoes and gravy.
    What we got was a bucket of RAW CHICKEN.
    It never fails when you go through the drive through.
    They just throw the food right out the window and tell you to have a great day.
    NO QUALITY CONTROL. Always forgetting something is one thing, but RAW CHICKEN…… I must not of ben the only one. They wouldn’t even answer the phone. Raw Chicken … Don’t they know that could kill some body.

  247. I talked to one of your manager at one of your locations and she advice me to call in atleast 30 minutes ahead of times for picking up the pot pies. So I did and they still made me wait 15 minutes outside. WhTs the point of calling it in if its not ready. They said cause the oven was being use but that’s not my problem she should have told me that on the phone. Very disappointed!!!!

  248. **Totally Unsatisfied!!**
    In Suisun City, California on Sunday 10-5-14 between 8:40pm to 9:10pm I got off work and went to KFC for a side of wedge cut fries. Nope, what I received is 20 wasted minutes, and a Male Employee thought it was funny to tell the customer at drive thru as I was approaching about 10’a way from the window that he just gave him my fries. then disappeared from the window, I knock three times before he came back out to the window. Acting like noting was wrong and as if he didn’t know why I was standing there. Then I said,”Where are my fries?” and he said, “Oh, Ya we are giving you an extra side!” which I said no way I don’t have all night to wait for fries just give me a refund.
    He seem more worried about where the other female employee was at the time I first reached the window to pay for my ordered and he told me it will take five minutes for the order. I said no problem only five minutes I’ll wait. He handed me my change and NO RECEPT! You just Lost Me as A customer! I will no longer us that address to get any food from again and I’ll let my friends know too! NO Amount of Coupons or Sorry, Will do or make up for My Experience.

  249. I am from the UK and travelled most of the world and always relied on KFC to bring me the same food with country variations, but KFC 2nd Road, Pattaya, Thailand is probably the worst food, staff and conditions ever.
    They only do Hot Spicy KFC, chicken portion like small sparrow, fries from day before(rubbery), staff do not clean up and very rude.

  250. I bought a breast, coleslaw and beans from the KFC located in Phoenix on 40th St. Bell Rd. to go. If I had gotten it in the restaurant, I would’ve taken it back for sure. It must have been the smallest, toughest, grilled cold and probably old chicken I’ve ever had. The beans even tasted bad. I was very disappointed and still hungry.

  251. I went in to the KFC in Florham Park, NJ tonight. I have, in the past, went in several KFC’s in the US. After tonights experience I will never go to another KFC, regardless of location. The attendant was rude, the food was not prepared, waiting time was extreme and it was 8:30pm eastern time — I was the only person in the place. This service was on the extreme worst experience and this location should not have your name.

  252. Every time I go to my local KFC they get my order wrong from a burger to a peace of chickin how do the staff not know the diff between a chicken rib n a thigh or a simple filet burger to a BBQ burger the staff on the drive threw can not even under stand English then wen u ring n conplaine they think it’s ok to go all the way back it’s a joke

  253. KFC/Taco Bell in Clinton Indiana: HORRIBLE SERVICE
    Ordered, waited 10 minutes at the speaker before line moved!!!
    Pulled out went to McDonald’s, 5 min TOTAL!!!! From the time ordered to pulling out onto 63!!!! Service is not #1. Not going back

  254. i got the Krusher flavored chocolate in KFC before i really like the taste of it but now i bought again it was really different. krusher now is very bad taste like you know it was like make of too much sugar. you cannot even taste the real creamyness of chocolate in it.

    also the staffs there were not accommodating and giving their customer wrong orders. i really hate this KFC in Abu dbabi airport road. what bad experiences.!

  255. Just ordered a family meal deal and could not believe what we received. 8 piece meal and two pieces were smaller than a chicken wing. Also most the original recipe chicken was either missing the breaking or fell off the chicken therefore it was plain. What I just paid $30 for was not an 8 piece meal it was 6 pieces of chicken and 3 without breading!! I cannot even believe KFC would stand behind service like this let alone the employees serving this to a customer and thinking its o.k. I know I work very hard to earn a living so once in a while a nice family treat was turned into disappointment and discuss. KFC you should be embarrassed!!

  256. Dear sir,
    Herewith I introduce as Ratna, staying in Medan,
    I need to enquiry, about my email.
    That I had sent to complain about what that I faced at Penang Airport KFC ,
    On 2/oct/2014.
    But until today, I still never recieve any reply,
    Here is the machine replied .
    Ticket ID XOP-921-89814.
    Hope to hear the answer soon.

    Best regards,
    Ratna

  257. I don’t appreciate my 5.00 Fill up with a small mashed potatoe ,every time I go to this KFC they act like they saving mashed potatoes …3620 Altamesa Blvd,Ft Worth ,Tx yall wonder why they always empty terrible service. Workers lookin like they just woke up and dusty looking.

  258. To all KFC lovers, KFC Corp don’t give a care about the quality of their food any more, just the money is their concerns. One day in the future KFC will be no More. Sorry to hear them to go and decade away.

  259. Not happy with the Albion, NY location, # g685001. We go there often and they never get our order correct. I called the manager and he took my name and address and told me he would send me some coupons. Never saw them!
    Then today, paid 20.51 for a 12-pc. tender meal, and got no biscuits! This is the poorest customer service/satisfaction I have ever seen in my entire life and I am spreading the word. They do not check the orders, and even the manager lies!

  260. THE KFC IN MARION NC IS THE WORST KFC I HAVE EVER BEEN TOO! NOTHING FRESH ON THE BAR AND WE WERE THERE AT LUNCH TIME!!! SEVERAL CUSTOMERS HAD TO ASK FOR STUFF TO BE PUT OUT AND ALL EMPLOYEES WERE IN THE BACK SOCIALIZING INSTEAD OF TAKING OUR THE CUSTOMERS AND THE PLACE! I HAVE WORKED WITH THE PUBLIC FOR OVER 20 YEARS. IF MY SUBPERVISOR SAW ME TREAT CUSTOMERS THEY WAY THEY DO I WOULD HAVE BEEN FIRED ALONG TIME AGO!!!’

  261. Dear KFC,
    My wife and I were traveling together, and she suggested a place to eat. I said, “no” and suggested the KFC near highway 8 and 35 in Wisconsin. I have not eaten KFC for a long time and I was hoping for a treat with your special spices.

    The chicken we received was either acceptable (me) or very dry (my wife.) Unfortunately the spices were terrible… My mashed potatoes were average, but the corn was very dry. My wife and I spent the last 15 minutes of our meal complaining about the poor quality of our food and dumped about 25% of it as we were leaving. Needless to say we left extremely disappointed.

    We continued our trip to see our adult children and talked about our experience. All the adults in the room confirmed that they had similar experiences and opinions!

    Please, bring your quality up to enjoyable! It will be a long time before we try KFC again….

    Your costumer, Keith

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