Contact KFC Customer Service

Contacting KFC Customer Service Center

KFC, or Kentucky Fried Chicken, is one of the cornerstones in American fast food. The company was established more than 60 years ago with a great recipe and a dream. Today, the Colonel’s secret recipe is still a secret and the company is still going strong.

When it comes to food products of any kind you are bond to have angry customers from time to time. Occasionally you may just have a happy customer as well. Customer service information for KFC is available to praise the chicken or put a stop to poor service.

to leave a comment about your customer service experience.

Contact Info

KFC is not afraid to share corporate and customer service contact information. The company is spread out all over the world, but the main contact numbers are available in addi8tion to contact addresses and a feedback form.

Phone Contact Numbers

There are no customer service hours. We called customer service and the agent told us the call center was open 24 hours a day. Customers can call anytime to talk about their visit to KFC.

  • US Customer Satisfaction: 1-800-225-5532
  • Canada Customer Satisfaction: 1-866-664-5696
  • United Kingdom Customer Satisfaction: 0845-753-253
  • Gift Check Customer Service: 1-800-544-5774 ext. 8360 ext. 326

Mailing Address

KFC Corporate Address for Customer Comments
P.O. Box 725489
Atlanta, GA 31139

KFC Corporate Sponsorship & Donation

Attn: Community Relations

1900 Colonel Sanders Lane

Louisville, KY 40213

Official Website

KFC has an official website at http://www.kfc.com/ Customers can learn about food, recipes, nutrition and the background of the company and Colonel Sanders all in one place. There is also contact information for various departments for customer service purposes.

KFC is socially ready – there is a Twitter page and Facebook page for customers who want to keep in the know and gain access to great food offers.

Customer Service Email

If you’ve had a particularly bad or good experience, you may want to fill out the customer feedback form. The form is designed to connect your feedback with the location where you were served. If you’d rather not reveal some of the information on form, you may want to choose a different means of contact.

Our Experience

When we contacted the customer service agent we were able to talk to someone in the customer satisfaction department named Paul. Paul told us that the customer service call center was currently open 24 hours a day, so customers can contact an agent at any time day or night with a concern, praise or complaint about their KFC experience.

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1,178 Comments on “Contact KFC Customer Service
    • Every time I go to the store in kissimmee ,fl. In Bvl my food is almost always cold. The store is dirty under the garbage can and the soda machine.

  1. I visited your pipps hill branch on sunday and experienced a very long wait for my food. This is the third occassion it has happened and always at the same branch. The first time I gave it the benefit of the doubt. The second time I actually complaint to the supervisor and I was informed they were short staffed. I found this to be a week excuse, I did not make a fuss and I simply stopped using that branch for nearly a year. I tried it again on sunday and the experiece was even worse. We waited for fifteen minutes before we got our order and even then I was not given what I asked for to my dismay. I was at home by then so I could not do anything about it. I think this is totally unsatisfactory as you are supposed to be a fast food service establishment. I await your comments and what actions you will be taking so my next experiece will not be a repeat perfomance of the shambollic customer service

    • last night i stopped at kfc and ordered for the family . the food came in a reasonable time and is exactly what i ordered . The problem came for the time to pay . I paid my balance with a gift card total $34.63 however when the cashier was processing payment she made a mistake and had to be helped from someone else who then made a mistake and had to call the manager who then was flustered about what the other two had done . after 15 mins of trying to pay it was finally taken care of off i went to have a 1\2 cold meal at this point . Now when i got home had dinner and looked at the receipt and found that the order was charged to a Visa card i thought that was funny i used a gift card . now when i called the store and explained the mistake they made i was informed that there is nothing that could have be done at this point . Well folks the moral of the story is this if you use your bank card here you are taking a chance of paying for someone else’s meal this would upset me . i will never eat at a kfc/tacobell again.
      if any corporate manager would like to discuss this i would be happy too

  2. Today the 07.11.2012 a colleague and myself went to the KFC Restaurant located on Parnell St Dublin and I have to say we were very disappointed the way a member of your staff treated us. The girl with poor english that served us initally got our order wrong and then when corrected she informed us that she had no “hot shots” but would kindly bring them to us when they are ready which was great. A half an hour had passed and we had still received no hot shots so when we returned to the cashier to ask her about her orfer she began to shout at my coleague and myself saying ” can you not see the queue and see how busy I am” I replied then with well your colleague beside you there was upstairs cleaning the tables and could have brought us our food she then shouted back “Oh hear take these then and handed my colleague and I our “Hot Shots”. It was at this stage I then replied just keep them and walked out. I do not like being publicly shouted at and embarassed over food that I have paid for in advance. I really recommend that you do something to discipline this employee as this treatment of customers in disgraceful.

    • My experience at kfc in homework,al was ok until i got to thewindow after i placed my order which was a #10 all wings crispy with corn and green beans . when i got to the window the cashier was very rude she had a flat out attitude i work 12 to 14hrs a day and i was on lunch which is only 30 min. i got my food really ignored her attitude paid for my meal and wat really pissed me of was left back to work as i open the box i can see were my order was correct until i seen the sides were wrong my wings were cold and my sides which i just was pissed and my lunch was over now i spent $9.00 and sum change on cold food that i didnt even eat and i was still hungry.

  3. I am extremely disappointed that you as new owners have abolished the senior discount option.
    Needless to say I will be taking my business elsewhere. I am on social security and enjoyed your meals but I see corporate greed has taken over!
    Thank you for your time

  4. Hello,
    I’m writing you from Astana city, Kazakhstan.
    As a customer of KFC, which I like a lot, I’m very disappointed about service level at KFC in our city (Astana). As a franchise of the world’s most popular chicken restaurant chain Astana franchise should try all their best to keep a level of service at a high level. But unfortunately, they don’t. It is impossible to reach delivery service. First, they don’t pick up the phone. I called several times, and waited almost one hour! But they never pick up the phone. The internet forums in our country are full of angry comments about delivery service in Astana, all with the same problem. Today mirically i reached delivery service, however they told me that they can deliver only after two hours, and I agreed because I wanted KFC chicken so much. After that time they called me back and told me that they can’t deliver and even didn’t apologize.
    I’m (and many other customers) are very disapointed. This is a last time I order KFC.
    I’m writing to you, main office of the chain, because local KFC franchise doesn’t reply. They don’t care about KFC global image. Hope you will be willing to fix this problem and won’t lose customers anymore.

    customer,
    from Astana, Kazakhstan

  5. KATMANDU, Nepal (AP) — Poultry farmers in Nepal have stopped trucks importing chicken from India for KFC restaurants and destroyed the cargo.
    Nepal has banned chicken from India since bird flu broke out in India four years ago.
    Chief government administrator of Dhading district Bed Prasad Kharel says farmers stopped and seized two trucks bringing the frozen chicken to Nepal’s capital, Katmandu, on Saturday. A brief scuffle broke out between police and the farmers.
    Police say authorities took control of the trucks, but that after consultation with livestock officials the cargo was dumped in a pit and covered.
    KFC, the only Western fast-food restaurant in Nepal, says it imports its chicken from Brazil. Kharel says the tags on the cargo showed it came from India.
    KFC officials in Nepal would not immediately comment Sunday.

  6. Dear sir\madam
    I would to bring your attention the poor service I received on the 20 December 2012, at your Allen Street in Newcastle branch, I stood at the counter for 10minutes, waiting to be served and the cashier blantlyignored, other clients which entered after me, got served, I in turn spoke to the manageress who replied that they had a backlog of chicken as it wasn’t ready for another 6mins which was understandable,by then I was irrataed, and went to the newcastle mall branch,service was execellent, got my order with in 10mintues, got home served the meal to my friend who was with me for the evening, only to discover that the chicken was slimmy towards the bone, personally I feel that was poor quality because from exeperince I have never found kfc chichen to be like that.I seriously considering not going to support kfc again, due to this exeperince.kindly attend to this problems at the two branches.

    Thanking you
    Shirley schoultz
    Contact no.0716835689
    Email pikkewynzn@gmail.com

  7. went to kfc in Idaho Falls Idaho, 17th st, was shorted thighs, Was promise a cupons and to extra thighs, never recieve them. very disapointed in the small pieces, never agin

  8. This has happen four time,s in a 6-month period,,me and my wife have visted your store in urbano,ohio..every time we eat at your buffet,,the food look,s like it has been there all day,,it is never full with fresh food people are standing arould talking,,not doing there job,one time me and my wife left the store,,,each month we would go back hopeing they would change,,four time,s we have done this…now when we want chichen we go 12 mile,s out of town too famous receipe chicken in springfield ohio..me and my wife will not vist you urbana,ohio store again,,or any of your store,s at all…and i will write this on face book..and let other people know off this promlem..your two mad cosumters tim/jane moore…

  9. I had a bad experience last nite @ the Camden, Delaware location. Waited 20 minutes for our food. When we recieved our food it was cold and burnt. Toppings were missing. Very dissatisfied with this visit.

  10. At 12:07 I decided to go to KFC for lunch ordered a 3piece chicken strip meal and 2 twister wraps when I got to the window to pay I was told they didn’t have any chicken left and I would have to wait 5-10 minutes for another batch to be ready! How can you be a chicken franchise and NOT have chicken ready for lunch!!!!!!!!!! This is the 3rd time I gone to this particular restaurant and been told they don’t have any chicken how can this be? Was told the previous 3 persons ordered all the chicken that was available – what did you have on hand 12 pieces??? Needless to say I still had to eat so I went next door to Wendy’s – they at least had CHICKEN! Will probably not return there cause I only have a 1/2 hour for lunch and don’t want to waste all my time dealing with this – you’ve lost a customer, will deal with the other fast food franchises in the area!

  11. Visited the KFC, 20220 West Catawba Ave., Cornelius, NC today about 11:30 am today. Ordered 2 x-crispy breast meals with mashed potatos and cole slaw. Brought the meals home to find 1 breast meal and the other a thigh meal. What a disappointment since neither my husband or I enjoy the dark meat. I tried to phone the restaurant about 10 times so far and no answer.

  12. I was in a hurry – husband on his way home from out of state – he requested hot wings – ordered them and after I paid – still in the restaurant – an employee came up to me and said the extra hot sauce I requested (10) packets – would be an additional $1.32! I had already paid and was on a long distance call – she interupted me and hovered over me and kept saying $1.32–for years my husband has been ordering KFC when he travels for work – he was looking forward to this as a treat after working out of state for 6 weeks — I could not believe what she was saying – I couldn’t hang up, so I paid. My husband was furious!!!! It is not the money – it’s the principal – we have eaten from KFC for 30 years and we won’t any more – store was Cheyenne, WY- on Lincolnway- The employees were rude and unprofessional – clearly I was not leaving right away- I had bags and a call I had to take – I was sitting down – she could have waited until I could terminate the call and we could have discussed it. Since when do your store add charges for condiments without warning ahead of time and asking for the money after the bill was paid –is it really going to KFC or in their pocket!!!??? Ticket number 3709 date 125-22-12—-could not get back sooner – I was busy doing my job!!! And they had the nerve to ask me to take a survey saying how great they were!! Lost 2 more people–not to mention who we share this experience with. I sincerely hope some one is talked to – otherwise your firm will loose other customers.—-Nancy abd Pete Pette

  13. I go to the KFC-taco bell in concord,nc. Every time I go there they are always extremely slow at taking my order at hte intercom I almost think they are never goin to answer and about drive off. After that they take forever to make and give me my order. Not only is the service slow but the staff is also rude and inappropriate. I’ve heard them cuss, talk about clubbing or their drama, and talk rudely about other customers rift in front of me. Someone needs totalk the time to evaluate this location and it’s staff. It is frustrating for me because I enjoy KFC ad love the food but this is the only store in my area and I keep having to put up with the behavior every time I go.

  14. There is a new KFC in Monee, Illinois. I have visited this location 3 times and each time there has been a problem with the food. Listed below are my concerns from these visits:

    (1) ordered a taco salad with beef and after arriving home, we noticed that it did not have any meat; (2) ordered two 4 wing dinners (one original and one crispy), and the orders had old chicken; (3) ordered a 4 wing dinner with mashed potatoes and cole slaw and received 4 wings and a biscuit.

    I caught the error on order #3 before leaving the store and it was corrected. After arriving home, I was really disappointed because the chicken was hard and very dry. This location needs a manager that understands quality and the concept behind the KFC brand. I have never been exposed to anything quite like this from KFC and I am surprised that this is allowed to go on. Needless to say, I won’t be returning to this location.

    W. Griffin

  15. I don’t know where to start but I have stop eating KFC for 3months and I just had this craving for it again and it would better after I have raised my opinions but still no luck.

    I don’t know what happened to quality KFC anymore where you chicken was cooked to the bone and cleaned, where I could lick my fingers and be satisfied. Since moving to JHB I have seen a total different view of KFC, its not clean your chicken has blood and feathers etc its disgusting and not to mention is most times raw which really is unedible. Then your chips that’s fried is cold,hard and dry. Now I’m sorry this is unacceptable. I don’t know if you cater per race but I have never come across KFC like this. I have experiences this @ Sandridge and The Boulders constantly. KFC was a branded and unique chicken that I would buy exclusively. I tired of first needing to microwave my chicken to have it cooked well and to clean it before eating it.

    Please advise me on what you are going to do about this. The founder of KFC must be turning in his grave for the poor quality and service been delivered for his hard and profounded work.

    Karen
    0839547038

    • We live across the street from KFC at 3995 S. Third St., Memphis, Tn. Every time we go over there to pick up food, the order is never right. Today was no different. My husband went there and ordered 2 ea. chicken tenders with gravy only. We got mashed potatoes and gravy, and the chicken was so overcooked it was hard as a rock and dry. I tried to call them, but they did not answer their phone and this was after 2:00 pm well past the lunch hour. I tried again and they still did not answer. I tried to find a phone # for the Corporate office, but that is not published on the internet. This has happened so many times, I think we will not bother with this KFC anymore.

  16. It is KFC standard operating procedure to serve every item on the regular menu until the last minute of the business day!!!! Except in the Las Vegas Valley. 15mins. before closing Employees @KFC Lake Mead Blvd Las Vegas Nv refuse to make 2 more potpies because it was to close to closing time. They refuse to make anymore chicken informing the customer the amount of chicken they have on the rack and trying to wheel and deal if you settle for the fact that they’re biscuit-less and cannot make anymore. What really twisted my shorts is the manager was in agreement with the employees. As a Manager in the food industry for over a decade this would of been unacceptable. A 9:45 p.m. customer deserve the same customer service as a 10 a.m. customer
    Im just saying
    On the Phone with Vanessa at this very moment she is very helpful, polite and considerate about the issue. She was in agreement that all customers deserve A-1 customer service until closing. Thank you Vanessa

  17. Can anyone plz help me with the number of customer care or complaint center of kfc india…
    I am fed up of the service in the kfc store near to my house

  18. KFC/TB store ##4505 ordered placed @8;23 on ticket, the food arrived wrong and late.we got ur
    food 8:55. This is much 2 long to wait on chicken

  19. Hello I was wondering if you will ever be putting a KFC back in Sault Michigan 49783 since the building and signs still stand after a couple years cause your dds target our area on Yvonne ommercials and we don’t have one within 100 miles of us here just wondering is all thanks

  20. We had 2 meals on Thursday and it was the worst ever. We live 5 mins away and it was cold when we got home. The chicken was completely overlooked – charcoaled – terrible meal. Would not be recommending or going there again as this isn’t the first time we have had a bad experience with this KFC. Never again.

  21. I ate at KFC in Delavan Wis this evening and was really disappointed. The facility was very dirty with all tables being dirty and only three customers in the store. The bathroom was also filthy and looked like it hadn’t been cleaned in a while. The service was also terrible she never even asked us if we wanted drinks. I ordered a 2 piece extra crispy meal and it was horrible the chicken was cold and the macaroni n cheese was cold. The ice machine didn’t work. The soda tasted flat. With the economy the way it is I don’t go out to eat very often so this was a treat for me and to pay that much for such a horrible experience really puts a damper on your day.

  22. I just would like to know WHY WERE THE BUFFALO WINGS DISCONTINUED? And this happened at the worst time ever. I am pregnat and craving them all the time. It was very disappointing to learn that all KFC Restaurants were discontinuing them.

  23. I am truly diappointed in kfc, it seems as tho yours sides order are not very tasty, mashed potatoes are watery, mac and cheese is not cheesy almost like soup, and the biscuits are always hard no buttery taste, i love kfc but popeyes sides have a better taste. I grew up when kfc was kentucky fried chicken. I think the ole tastse is much better than the now taste.you should not change what was the best.pepsi learn lesson when they kept changing their formulas.

  24. I would like to thank the staff at kfc at hamilton palace grounds hamilton scotland uk. On sunday the 17th of march Ileft my handbag with all my personal belongings inside and they had tried to contact a friend of mine to tell me it was their. Iam so grateful to them as we went in the next day to collect it. Great honest people. Thanks so much x

  25. I would just like to say that every KFC I’ve ever been to in Aurora, Il has the longest wait time, Never has FRESHLY cooked food. It’s always dry and hard. Tasteless. I recently went into the drive thru of KFC on East New York St. They Completely jacked up my order. Made us wait. I recommend a new STAFF or a better Manager to PUSH a SENSE OF URGENCY into them. Better Service means better quality. I’m going back to Popeye’s. KFC can deal without my families and I’ll keep writing bad reviews until I get a response, By an actual person(s)

  26. I received very very poor service at your monument heights branch.There was no regard what so ever for customer service.I went into your drive tru at just after 5am to order a variety bucket from innocentia who informed me that I must wait twenty minutes and I had no problem. Then all of a sudden came zukiswa informing us we should please wait at the front of the shop for two minutes I asked her is it no more twenty minutes and innocentia responded in setswana that she has told us to wait we should wait for them, they are now serving breakfast. They further went on in setswana as if we do not hear them this in itself is of the highest level of poor service. I am disgusted at this service that I received. I trust you will sort this out as a matter of urgency. I raised with them that customer standards should be the same as we are paying for the service and the food.

    My receipt has a different name on it as well.

    JUST WANT TO KNOW IS THIS THE SERVICE THAT I SHOULD EXPECT FROM KFC?

    Yours not so good!!!

    Andile Msebenzi
    0716709155

  27. M staying in Makhado (limpopo)I wanted to buy my favourite meal and I was suprised when the cashier tels me tht I can’t use mi kfc card ,says I must go to polokwane to use it.so should itravel to polokwane to buy my favourite meal while were having ur stores around(kfc).

    The reason why I prefer kfc than its competiters is that we earn good points.

  28. 8803 U.S. 301, Parrish.the worst kfc .tables.dirty food nasty.no Pespi. No grill chicken no Mac& cheese.worker feeding a dog outside nasty

  29. I am very upset by the behavior of 2 of your workers on Easter Sunday! They showed NO PROFESSIONALISM AT ALL!!!! They had ATTITUDES AND DISPOSITIONS unbecoming that of the K.F.C workers I have come in contact with all my life! These two women were RUDE and had no business being in front of the store around customers.. instead they should have been WAY in the back , or sitting in a workshop being SCHOOLED on how to PRESENT yourself in the K.F.C WAY!!! We didn’t receive a GREETING… or a HAPPY EASTER hello! Is this why you people rebuilt this K.F.C located in Charlotte NC at S.Tryon St. and Sandy Porter. I hope NOT! I feel this incident should be reported. I feel if you don’t correct these workers, you will lose a lot of customers and is ALLOWING them to continue this DISGUSTING BEHAVIOR!

  30. The KFC I’m cleveland tn on Keith street has the worst manager Joann. She was very hateful rude and yelling. I could hear her yelling at te underaged employees and cussing at them. I was also informed from a girl I know that works there that they are kept there way past there shift is over and past ten on school nights. Something needs be done about this bitchy manager her position needs to be revoked!!!

  31. The manger on 35th and state Kansas city Kansas, i think her name is Angelica she is very rude. She barely know how to speak english. I don’t know why they got her as a manger. Her and I think the other manger name is Axel they are very rude. I came in Thursday and my chicken was very dry and i wanted some fresh chicken and she told me that they coundnt give me any and was trying to refuse to give me a refund. KFC what kind of people are you guys hiring they are really RUDE and DISRESPECTFUL!!!!!!!

  32. I phoned the Kettering Store in Pegasus Court on Saturday 6th April, to order a Hot Shot Bucket to collect from the store in 10 mins time. I told the person who answered the phone that I would like to order a Hot Shot Bucket and that I required the £13.99 bucket. I said that I would collect in 10 mins. He replied ‘ okay, thank you, see you soon ‘.When I went into the premises and spoke to the first available member of the team. He said his name was Raj but there was no name badge to verify his name for any customer. I told him that I had come to collect the hot shot bucket that I had ordered a few minutes ago. I also told him that I could see that it as not ready. He told me very abruptly that it was a take away and take away’s do not take phone orders. I replied that I was not told that when I called to make the order. He asked who I had spoken to on the phone. I replied that as the person had not told me their name when he answered the phone, I have no idea who it was. He then again told me that it is England and a take away and that you do not phone take away’s and place orders.I replied that actually you do phone take aways in England and place orders to collect. Well I have lived in England my whole 51 years. I also phone take away’s to place orders to collect. He then asked me if I was going to order or leave. I replied if I ordered the bucket i required would I have to wait. As I have a bus to catch. He replied that I was being rude. I replied that his customer service was poor. As he had not answered my question or even apologised for myself being miss informed. He replied again with are you going to order or leave. I replied that he had not answered my question about, do I have to wait for my bucket to be prepared. He asked me, what do you want. I replied that i wanted the hot shot bucket that I had phoned up about. He then again said we do not take phone orders. I said that I required a hot shot bucket for £13.99 please. He went and prepared the bucket. Told me to complain to Head Office.I asked for the address of Head Office. He told me to phone the store on the receipt( that was the store I was at)or go on line. He gave me my order and I paid. I got no thank you from him at all. He just wanted to challenge me. When I got home late, as I had missed the bus,I unpacked the bucket and it was mostly wings. Not he items the young man on the phone had told me would be in. There was no chicken breasts. As I worked at the Silver Street Store, back in the 80’s, when it was franchised to John Moss. We took orders over the phone. Also is the customer not king or queen in your place at all? I am a Manager at an excellent company. Holland and Barrett. We would not put up with such poor customer service. I can say that the experiance was poor and I would never want to go to that Kentucky Fried Chicken again.

    Annie Wilson

  33. At the store in Warner Robins Ga (there is only 1) all the staff were in the back of the store at 7pm (dinner rush). It took 10 minutes before a staff member attended the drive thru or the front counter. There were several customers waiting to be served or waiting for their food. The buffet was not stocked. We had to ask for several items (chicken, biscuits) and there was no ice or tea prepared. Terrible experience! I love KFC overall, but this store is a disgrace to the chain.

  34. hello i live in the bull head city az. area i would like to say that the kfc here is poorly run. my wife and me went. to get dinner at kfc. let me tell you something.
    for the price that you charge i cant believe the service and the time i wasted for the food. it toke them 20 min to get the order to us . i think it was a 12 piece dinner. and the service was a joke . thank you for your service throw the years . but i think i will not be in this kfc any more. i told the manager about it but again he did not care . so why should i thank you ….

  35. Customer service of KFC is very poor! I’m usually a very understandable & patience kind of person but I just hate that every time I went to KFC I’m very upset & very dissatisfied with the service received from your crew. I really liked the fried chicken extra crispy & gravy but because of your VERY POOR customer service I WILL NEVER GO BACK TO ANY KFC. The most recent bad service I received was yesterday April 8, 2013 at your store# L66006 1957 Central Ave Dubuque. The cashier MICHELLE was very sarcastic & very impolite. I order “chicken tenders” & she doesn’t understand what I’m talking about, she is not paying attention she just keep looking at the the monitor screen of the computer & she ask me 3 times & she couldn’t get my order, so I said nicely #7 in the menu and she replied very sarcastic OH YOU MEAN CHICKEN STRIPS?????? I SAID to her it says chicken tender in the menu…and she told me, chicken tender/ chicken strips are the same!!!!! WOW it makes me impatient & mad bec. she told me that & she couldn’t get what Im trying to order? Well, I just keep quite bec. I wanted to leave immediately.I WILL NEVER GO OR EAT AT KFC……this is not the 1st time even your customer service in Cedar Rapids KFC & Iowa City KFC so very poor in customer service……..

  36. i want ur compiney in my city jamnagar an i have a good location for it please cotact me by sending ur mail i will be wating please tell me about ur thought the location for new branch of kfc in jamnagar in center of the city

  37. Why in the world would you nationally advertise your PotPie and then according to our local KFC, discontinue it! This is ridiculous! Or not vey smart. Needless to say I am not very pleased.

  38. On the the 25/03/13 at 2.30 I went to KFC linwood. I ordered bones Banquet, nothing banquet about it. I took the gravy back straight away. One was very watery could not guess how long it had been there. The other very thick and lumpy did not look right.

    The staff exchanged the gravy straight away stating it was a new batch. It looked better but had no flavor did not trust eating it did not taste the same as normal KFC Gravy. After eating meal in which the popcorn and chips tasted very dry as if kept in heat for a long time. I then returned a second batch.

    I ordered my son a carmel krusheem on the poster to be told they no longer did them.

    On both occasions not given reciept.

    Contacted oustomer Care compliant reference 069863 to recieve a letter on 26 march 13. on reading their letter it seemed a standard fob of but we really care.

    I then phoned and stated I did return Gravy straight away and also the replacements I was given, even stated time. They said they would look at it again. Stating I had eaten in many KFC and never had gravy like this and I did return it there and then in the KFC.

    on 16/04/13 I recieved a letter in response to my follow up compliant reiterateing that KFC does not offer a refund if the whole product is not returned. So KFC can sell Crap food and expect you to pay for it.
    I then phoned again. I do not know where there call centres are but on both occastions the was dificulties understanding each other.

    My advice to anyone considering using Linwood KFC don’t Next time I will keep the gravy and hand it into enviromental health.

    They made me feel if I was trying to rip them of for £14.00. I ended up getting annoyed by KFC coustomer service. He said he would hang up but I felt I was talking to a brick wall and swore out of frustration. Dadeed KFC Rep hung up. I phoned back to answering system to be informed they close at 4pm.Funny how he hung up at home time on the dot. I would not give it a rating If I had a choice. I had a problem with another food outlet many years ago. boy what a difference there was in the way they deaalt

    • Three more letters on still no joy. I asked to speak to supervisor. Explained how can you return all product back if you have treid a bit to find out it was not right. I awiat another fob off from KFC.

  39. re: KFC Green Valley AZ Store #J004002

    We ordered two boneless dinners: the food was rubbery, dry, cold,overcooked, tasteless and smelled like OLD grease.

    No one smiled, greeted the customer, said please or thank you. The owner was present.

    WE WONT BE BACK.

  40. Ck this out i visited KFC on Maryland pkwy
    In Las Vegas nv at Sahara. I watch the cashier numerous time
    Handling cash, then goes in the back to prep ur order
    He never sanitized his hand yet he was touching the utensils
    His dirty fingers were all in the container that he was handling
    This fellow never once washed or sanitized his hand, what’s going
    On here folks, where are store mgrs doing about this, guess what consumer
    No one cares anymore about customer service don’t go to KFC if your not happy with the
    Service .YOU HAVE CHOICES

  41. Just got back from store in W. Springfield MA and it was the worst experience EVER!!! They had over 20 people just waiting for food, stopped taking orders for food and all the help running around looking at each other not knowing what to do. They yelled at one point for everyone to give them their receipts so they could try and figure out what everyone ordered which only added to the confusion. If I hadn’t paid – I would have left PRONTO!! They finally got everyone out 1/2 hour later but I will have to think long and hard before going back. The dining room was also a mess with soda on the floor, no napkins or clean tables. HORRIBLE EXPERIENCE.

  42. Went to store D212085 on East Horizon Drive, Henderson, Nevada on Friday 4/19/13. It was pretty crowded. Had to wait 12 minutes for original recipe chicken, so asked for hot wings to be fresh with the chicken. Waited for my order and brought it home. The chicken was undercooked and the hot wings were old and dry, and one of my sides was incorrect. I called the store and spoke with Enjoli (Asst. Mgr). She was extremely apologetic and made no excuses. She wrote down all my information and asked me to come back in another day. I returned on Saturday 4/20/13, and not only did Enjoli replace the chicken, she replaced the entire order and gave me a cake for dessert. She continued to apologize and continued to ask if she could do anything else for me. Because of her exceptional customer service, I will continue to go to that store and that store only. Thank you Enjoli!! There is still someplace around with awesome customer service!!

  43. Regarding KFC @ 1403 W Williams St Apex, NC –
    Person taking the order does not check to see if order is completely filled, and has someone else fill the order. You have to restate everything you ordered or empty the bag to check.
    Also this store is sometimes not open on Sundays.
    I will driver further to a KFC with good service and business hours.

  44. Today, 4-28-13 at 8:35pm, myself and I girlfriend just recently seen a commercial for the boneless, I ate the bone, chicken and wanted to purchase some. So we got to our local KFC in atlantic city nj and the manager taking our order was the rudest person I have ever encountered and I work in a prison. She told me there wasn’t items that were clearly on the menu than told me one price over the intercom and at the window it was a totally higher price. After I seen the price I tried to change my order and she told me to pull around and wait and she keep my money. After approximately 5 minutes she came out with my money and told me to go back in line and I kindly did and she had the audacity to give me an attitude again. That was a completely unprofessional and unappreciated attitude, I would rather not go there any more and would not recommend anybody else I kno to go here either…

  45. I ordered kfc online and yet there is no confirmation from my email and cellphone no, the service online is so dissapointing!!!!!!?!!! Please check if theve process my online order

  46. I contacted KFC over a week ago regarding getting the wrong bucket of chicken. I have yet to hear back from anyone. I was hoping to get perhaps a call from the manager from the store I purchased from but I have not. I ordered the boneless bucket and got chicken with bones grilled and crispy. I visited the drive-thru @ KFC in Lakeside, California on Woodside Ave.

  47. Today I went to buy 15 hot wings, the person who attended me did not understand English properly. I did go to the window to explain that I wanted to order.

    My order was cold and over cooked, the pieces were not varied and when she indicated that she and the manager went began to speak in Persian finally neither understand what I demand. Pull my money on crap food. This was in Sterling, VA. Today April 3

  48. Hi, Kfc (Silverton – Pretotia) a huge disappointment, dtive thru and being assisted jnside the shop, Im sending this in my car waiting for 35 min now at the drive thru, totally unacceptable. I stay around the area and doesnt make sense for me to go elsewhere, I dont understand wether they are short staffed or simply slow.

  49. I weny to yhe kfc in btidgeview il today at 8.00 pm 5/2/13
    They did not have anything I asked for not enough chicken and very rood and helpless employee
    Never going back

  50. I wanted to comment on the kids’ chicken strip meal I ordered at the Franklin, Ky store yesterday. My daughter is very picky, but she went on and on about how delicious the chicken strips were (very crispy). She also loved the new bucket container and even commented on the applesauce. Even though she was skeptical at first when she saw the tube like container, she said it was the best she’s had:)

  51. I went into KFC and got in line of two people, the lady already at the cash register, taking an ample amount of time describing to the cashier what she wants, now he is not new and worked for a while, after describing multiple times what she wants they finally finish the order. i go up to order and takes forever getting the food paid because of unreadiness in the cash register. After a 15 minute wait for me and the lady, the register offers the lady a drink and does not offer the other waiters any, free of charge. looking at the other ethnicity around she and him are both white and i am asian. Overall KFC has the worst customers service.

  52. Comment on store G135079 Ordered 2 boneless white boxes one with French Fries & one with Cole Slaw and 2 iced teas; what I received was 2 mixed boneless (dark/white, 2 mashed potatoes with gravy and a diet Pepsi. Waited 9 mins in the parking lot to receive a messed up order. Not happy when I got home. Biscuits tasted like they were 2 weeks old but my dog enjoyed her dinner even though I did not.

  53. The fish at your 2221 north 86th st store in Li9coln Ne is very incosistant. Today its old and cold. Other times is so hot you have wait a moment to eat (a good thing) Your chicken while good is not great anymore–ever since you changed over to the so called heathly frying oil. To add insult to injury your usual tiny sized chicken pieces seems to gotten even smaller in size. Where do you find such tiny chickens? Your prices versus what you get are way out of line. KFC is not the only game in town for chicken. The prices and portion size are better elsewhere. Finally you ask your customers to take satifaction surveys and the website does not even work. Great product support there I must say. KFC was a great brand once.

  54. I spent 5 minutes writing a comment about your poor quality food and less than stellar servive and big suprise your email system which works about as well as the rest of your operation–lost my comment. KFC prices are excessive for you actually get. Today for the 2nd time out of 3 visits my food was cold and old. For the portion size– the prices are excessive.You used to have a brand that meant quality food at a good value. No longer. As for your chicken–are you kidding? I have seen pigeons that have have larger drumsticks than your chickens do. Wake up and smell the coffee KFC.

  55. i went to the portage kfc today and while i was waiting a very sloppy looking woman whom found out was a mgr. went out the side door and propt it open and lit a cigarette.there were other customers in the store as well.i parked on the side by that door and left my windows down so not only did we have to smell it in the store but in my car as well.i’m sure the smell will come out of the car but i didn’t appreciate it.if she has to smoke she needs to get away from the building and the doors.the young man that waited on me said her name was liz.the store # is FO 2004i hope it dosen’t happen again but if it does you will be hearing from me again……….thak you,pamela stock

  56. The 6 chicken strips that I received after I ordered were all too tough, overcooked, and too cold to eat. I am extremely dissatisfied with this. Now I understand why all the KFC’s close to my house got shut down.

  57. I am extremely disappointed in the level of service and quality received at one of your locations. The store is in Gaylord, MI and apparently the manager’s name is “Amy.” I went through the drive thru and ordered a mixed bucket special with extra crispy ad grilled. I also tagged on two additional large side dishes, coleslaw and mashed potatoes. When I got home and served my family, the chicken pieces were absolutely miniscule and pathetic. The coleslaw was obviously not prepared correctly and we are huge kfc coleslaw fans! We ordered 2 of them. It had a very cabbage taste, like someone neglected to add in part of the sauce or not enough. I called the location in Gaylord and asked to speak to the manager. The person on the phone identified herself as Amy and that she was the manager. I explained my disappointment with our order. Instead of apologizing for the mistake, she carried on how the coleslaw was made the same was everyday ad that my order for the mixed special was half dark and half white, half bone ad half no bone…WHICH IT WAS NOT! I asked her if she was seriously arguing with me and she went into further defensive mode. Frustrated I told her that she no longer would receive business from my family and I. Again, no apologies, more argumentative ad defensive behavior. Mind, that I was not being rude, just making an honest complaint. There is no way a manager should behave in such a way. I am very upset that I paid over $30.00 for a meal that was not up to the quality that I normally receive from KFC. And to deal wit an inconsiderate manager to boot is very upsetting. This incident occurred approx. 7 pm (Eastern time) on May 7. (For your reference).

  58. This is a complaint on a location in Phoenix, AZ.
    1843 W. Union Hills Dr.

    I have lived in the location for 7 seven years. The past 2 years, the food and service at this location has been sub par. There never seems to be a manager on duty; just a bunch of kids working (hanging out). The food is never consistant. It is either not cooked accurately or luke warm. The macaroni and cheese, which is a favorite at our home, never seems cooked enough; instead of being creamy, it is watery. We love KFC and always think maybe the next time we stop there it will be better. The last time we stopped, which was about 3-4 weeks ago, they were out of original recipe chicken and said it would be 30 minutes until they had more. It wasnt late in the evening either. It just seems no one theere know what they are doing and/or they just don’t care. We left and went to the sub shop nearby. Our family is done with this location, which is giving KFC a bad name. We have spoken to friends and neighbors and no one goes there. The most common comment is “Oh I hate that KFC. It’s horrible.” This location should be closed down.

  59. I eat KC.fried chicken at least once a week. My favorite is original wings.
    The store that I always go to, is located on Rt.17 n. In Hasbrouck Heights NJ.
    This afternoon I got a dozen original wings.
    For the first time I noticed the flavor was different, than I realized the flavor was
    rancid oil. Say the least I was very disappointed.
    I hope this won’t happen again.

  60. Your new boneless chicken is a joke first of all you show someone holding a piece with both hand s and they are the size of a nugget .They are way to salty and hard they are not good or worth the price/

  61. I have been at the location in St. Cloud, (Canoe Creek/Old Canoe Creek) FL 4 times over the past 4 months and everytime I have had some disapointing experience. Every visit I think maybe this time it will be better but the last time was probably the worst. I work in retail management and know that it is great customer service that companies need to continue to be successful. I am also a very busy person and eat at fast food restaurants 8+ times a week but this location has rarely been a choose for me because of the service. One occasion my husband and I went into the lobby about 7pm and I wanted original recipe chicken and they were completely out. On two other occasions I went to the drive through one time it was extremely slow (15 mins or so) when there were only one or two cars in the lane. The other time there was only one car in front of me and it was so long that I drove away after placing my order. The very last time in the drive thru I only pulled in because there was no cars in sight. I had to repeat my order two or three times of a 2 piece meal with a side of macaroni & cheese and a pepsi. I rounded the corner to see two cars and had to wait 10-12 minutes before I got to the window. Once I got to the window I was asked if I wanted orginal or crispy, the window closed for a minute then he came back back and wanted to know what drink I wanted. I was getting frustrated because I was on a quick lunch break. Finally once I got my food I was so grateful to go that I drove away with finding out a minute down the road that I had no fork to eat my mac & cheese & no napkins. I just couldn’t believe this and I had to eat the best way I could quickly before going back to work. Once I got back to my store I expressed my disappoinment to my employees and a comment was made how they as well had a bad experience at this location. In my adult 20+ years as being an adult I believe I have went out of my way maybe once to complain about any sort of incident of customer service because I realize things happen in where you just can’t always please everyone all the time. But I have never had a pleasant experience at this location. Anyways I have been thinking about my experiences for several weeks now and decided to write this. I know that you might want to contact me on this but am not looking for anything other than to express myself for all this has been weighing on my mind and thought someone should here my story and get some help for that store in St. Cloud.

    Thanks for your time,

    J Bigler

  62. Regarding the KFC store in Leesburg FL, on 441 by Lake Square Mall. This store needs to be investigated – it stinks of old grease and the food has without a doubt been in the warmer for many hours longer than it should have been. I will never go back in there, but I’m still very concerned. I doubt very much whether it meets health and safety standards.

  63. The KFC I visit is store #G135019. This store is located at 7006 W.75th Street, Overland Park, KS 66204. My last visit was April 30, 2013. I have several complaints I’d like to share. First, the floor is always very greasy when visiting. Maybe bleach or ammonia needs to be used to cut the grease. Or maybe use a different mop than the one used in the back. The person taking your orderneeds to be able to understand and speak English if they’re taking orders. The worker should not be taking chichen from the top tray an eating it for all to see. I really enjoy the convenience of this store being close to my house. So if those items can be addressed, I and others would be very appreciative.
    Thank You

  64. I purchased a 10 piece boneless dark meat meal and was very disappointed. The chicken was NOT original recipe, it was crunchy and was spicy. I just wasted $25 for terrible food. Excuse me the Cole slaw was great as usual.

  65. Me and wife. Went to KFC on 23
    40 Decker Blvd in Columbia SC And ordered two 10 piece hot wings with potato wedges l. Wedges were dry and cooked in burnt oil and the hot wings were over cooked and tasted rubberish we would like a full refund we really like KFC and plan on visiting again.. just ask your servers to throw out food that has been sitting out all day.. thank you…

  66. My family went to the Madison, IN KFC tonight 5/19/13 and had the worst experience we have ever had anywhere. We ordered the buffet for all 5 of us and after paying we waited forever for the cashier to give us our plates and cups. She only gave us 4 plates and 5 dessert bowls so I sent my husband up to see if we could have another plate and she said no we ran out of them….she wasn’t kidding. How can you have a buffet who requires you to get new plates and they run out. We then went to the buffet where there was no food and I mean nothing except spinach, baked beans that were so dry you would have choked on them and noodles that were dry with no flavor. We asked for chicken, mashed potatoes and biscuits….they put 4 pieces of chicken out….remember I said there was 5 of us and most of those pieces were legs and a few biscuits that weren’t even warm. We waited and figured they would get the potatoes out but we were wrong we asked again and they girl said I don’t know if we have anymore I will have to check. She did manage to find some potatoes but never found anymore chicken or any other items that were on the buffet. We couldn’t even complain there because everyone working was out back smoking except the one person working the drive thru and she never came over just looked our way. We will never go back to this location and we do go to KFC quite often because normally our kids get what they want and so do my husband and I. We aren’t big eaters but I ate a biscuit and some potatoes and overpaid for those items.

  67. This is the second email i sent to kfc’s customer service on the Aiken, SC Store on Pine log road. Customer service itself is unorganized. Im a loyal Kfc customer of the past but my last three visits have been unsatified visits. Yesterday 5-20-2013 i ordered a pot pie and a 5 hot wing combo. My wings were cold, hard and one looked like somebody bit off it. If i wasnt on my way to work and had time i wouldve took everything back.. I will not be going back to this particular store!!!

  68. I visited KFC 5-11-13 with my wife for dinner. When we came in and ordered, we were told that they had to cook the chicken but it would be out in 8 minutes. 23 minutes later, the girl at the register signaled me to come get the chicken. She had brought an order to a man at another table while we were waiting. When I picked up the tray, there were no condiments on the tray. So I had to go back for Jelly, knife, spoonfork, ketchup. It was no a good visit.
    This took place at store J955012 in Fayetteville, NC at 6:38 PM. Ticket # 4196.

  69. I just had an insane KFC experience in Columbus, Mississippi. First, the guy taking my drive through order sounded like he REALLY hated his job. He was slow, monotone, and sounded stupid. I know you only pay minimum wage, so it is unskilled labor, but come on!
    I asked if there was still a five or six piece chicken tender meal. He said yes and it comes with one side. I asked for potato wedges. He told me to pull around.
    No drink in a meal? Huh. Ok.
    He didn’t tell me my total (they never do in Columbus, Ms.) for a reason I don’t understand. Tell me the total, and I’ll have it ready when I get to the window, ya know?
    So, I get up to the window, and this young African American gentlemen tells me my total is $14 dollars and something cents.
    Fourteen dollars?!

    “Yes, sir.”

    For six pieces of chicken?!

    “Yes, sir.”

    Six pieces of chicken with potato wedges and no drink cost fourteen bucks? Over two dollars a tender?!

    “Yes, sir.”

    Now, since YOUR policy is not to tell the total when the customer orders, I say no thank you, and drive off empty handed.
    I went to chic fil a, and a four piece with fries and a drink cost seven dollars.
    It’s clear this guy did not understand my order, even though I asked him again and again about it. I wish I hadn’t been in such a hurry, so I could talk to a manager. Not to get the guy in trouble or anything like that, but I KNOW chicken doesn’t cost $2.50 per tender.
    From what I understand, KFC is a big deal in the rest of the world. But here in America, it is bottom wrung.

  70. I had a carry out order. When I reach home and opened the box- Biscuit was missing, there was no spoon or fork, no paper napkin, I order sweet tea but got unsweetened tea instead and when I called the store, store manager told me to come next day and pick up my biscuit. I was so upset on his response.

  71. The food supplied at your cmh road branch today was not good rather it was not fresh. On informing the store manager she offered me a new pack of potato fries.. We didn’t take that since we didn’t like the first one. Your old madras road branch is very nice.. They supply the food as shown in the menu but @ cmh road branch even after telling them they didn’t supply as per the menu. My bill no is 32278 dated today @3:55pm. You may check your cctv footage. Regards

  72. I have been to Kentucky Fried chicken on West Main Street in Waterbury CT many times. I was highly dissapointed today when a manager took the order, my husband came home with the order and the chicken was terrible. It was very small pieces that were hard, dried out and definitely had to have been reheated. You could even tell by the color of the chicken coating that it was old and reheated!!!! Very very disappointed in this waterbruy site 🙁

  73. I’M writing you guys at KFC , to Request the Return of Honey BBQ Wings !!!! pleaseee pleaseee bring them back to stay ,they’re my favorite thing . Maybe an Online Survey determining it return should be given out .!!! im in Las Vegas , NV and i just really miss the Honey BBQ wings.

  74. Return Honey BBQ Wings !!!! pleaseee pleaseee bring them back to stay. Not everyone want to eat spicy/hot wings. I really miss Honey BBQ wings.

  75. Got such bad service today!! I orfered food for delivery and the driver took an hour and 15min to deliver and my house is 10 minutes away!! Food was ice cold and the driver forgot the card machine!!! When he eventually got back I got overcharged aswell!! No one made any effort with my complaint!! I love kfc and its always my first choice but after today I am not so sur!!!!!!!!

  76. I was in the mood for a fish dinner at Long John Silvers which I had not had for several years. It was combined with a KFC. The food I had was mildy warm at he most. Even the fries were barely warm to the touch. The fish was the same. In fact it was cool enought that the coating had seperated from the fish and the chicken and the inside was almost rubber like in texture. I repoted it to one of the counter people who said they would replace it but honestly I didn’t want it any longer and I was afraid of what someone might do in revenge of a return. ( drop it on the floor, ect). I called KFC which was the store owner reported it they nicely told me they were sorry for my experience and that was it, No can we send you a coupon to help improve your experience or anything like that. KFC way over charges for their chicken anyway I quit buying it because I can actually buy a steak for less. So thats my experience with KFC.

  77. About 3 weeks ago I went to my local KFC, and ordered my regular meal, except when I got to the window to pay, I asked how come every time I come and order the same things, I pay a different amount, well then what was the so called manager closed and locked the drive thru window and waked away without letting me pay for my order or getting my food. So I came back to my office and called the corporate number listed and complained, This is not the first time the location has treated me like I don’t matter. And I mentioned that when I called, I have not heard a word from anyone, I am not looking for a free meal, I can pay for my own lunch, But have not been back there, and will not go back there, EVER until this manager is replaced, the way she slammed her hands down on the counter and locked the window left me speechless, so since then I go somewhere else for my lunch everyday, I guess you do alright without my money, so be it. I now drive around with a window sign on my truck telling all who read, : DON’T VISIT LYNN HAVEN KFC, YOU WILL BE TREATED BADLY”, I have gotten several questions on it, and am glad to explain the whole story in detail. Rating on Customer Service, F. I hope whoever reads this has the same kind of day I had on that day.

  78. Good evening! I’ve had a terrible experience with a Kentucky Fried Chicken located on West Henrietta Road in Rochester, New York on May 21, 2013. I ordered a two piece with cole slaw. Once I begin to eat the cole slaw, I notice that a piece of plastic was actually in my cole slaw. I thank GOD that I did not choke on it. I called the KFC, and of course I was offered a free meal that can only be redeemed by me going to the restaurant. I called corporate and received an apology and promise of free coupons which I never received. I will never patronize a KFC anywhere ever again due to the flippant treatment and disregard that I’ve encountered. Thank you.

  79. We went in our local KFC (Eden, NC) on June 7th at lunchtime with our 11 year old and 16 month old. The little one has a severe egg allergy. There were only about 3 people eating in the restaurant and no one in line. We asked if the chicken had egg in it. The cashier didn’t know and asked the manager. The manager, very rudely, told us that none of their chicken had egg it just had seasoning on it. We also asked about peanut oil because we have been told to avoid nuts. The manager was very rude and let us know by her words and actions that she didn’t want to be bothered by our questions. It was so obvious that our 11 year old picked up on it and said, “I’m sorry we are just trying to not have to use his EpiPen.” My husband ordered the chicken bites and shared with our 16 month old. He started breaking out with red dots around his mouth so we gave him Benadryl and stopped feeding him. That night my husband got on the internet to file a complaint about the manager, and was livid when he saw the allergy list on KFC website that showed that what we gave our son because the manger told us it did not have eggs in fact did. He filed a complaint stating what happened and that we would never be back and asked to be contacted. While discussing our situation with friends (we have told everyone) we were told that a friend who can not have gluten was told that one of their chicken from the same restaurant we dealt with did not have gluten in it and it did causing him to get very sick. We got a form letter today apologizing for the inconvenience (the possibility of my child dying is more than an inconvenience) and 10 $1 gift certificates (they are in the trash can). The letter does not say anything about the situation being addressed so I called the number on the letter and spoke to the owner. He started trying to tell me that the chicken did not have eggs. I informed him that was not what the KFC website said. I told him that if the Benadryl had not worked, we would have been suing them. I tried to make him understand that this is a life or death situation as we have been told by the doctor that he could stop breathing the next time he gets eggs. The owner replied with, in all their years of operation, they had never had an issue with eggs. He never came out and said they would do better training their staff about allergies so I am even madder and more concerned than I was before. I am terrified for other people with food allergies having an even worse experience than we did. I hope and pray it doesn’t take someone dying before this owner and manager takes it as a serious matter and does a better job informing their staff about allergies.

  80. I went to the Oxford, Alabama KFC on 6-16-2013 and had the absolute worst experience I have ever had in my life with a resturant. The “manager” was too incompetent to take the order at the drive-thru after I gave it to her 3 different times before she “told” me to drive around to the window. When I got there they just kept looking at me and would NOT open the window. I knocked and motioned for someone to talk to me. They finally asked what I wanted. I then asked if they had gotten my order correct. They said no and I would have to pull around and place the order again. I refused and told her she would take it at the window since she did not get it correct from the speaker. She said she would not take my order at the window and I would have to drive around the building again. I refused and put my vehicle in park. This went on for nearly 20 minutes and numerous vehicles left from behind me. Apparently some else came on shift and asked what he could do to help me. I explained. ( this entire time the incompetent “manager” was running he mouth and ranting instead of preparing customers orders???????) He then asked me to pull up. I did. Then waited for another 10-15 minutes. I went inside and after about 20 more minutes I got my chicken which I believed they either spit on it or did something to,because they had to prepare it out of my sight behind the fryer. So on Father’s Day I had to go to Zaxby’s to get more chicken!!!! EAT AT YOUR OWN RISK AT THIS LOCATION!!!!

  81. You need to fire the manager that was working on 6-16-2013 and possibly even the district and regional managers if they allow customers to be treated this way. I have never ben so appalled by something this inept. I have contacted local health inspection officials about this problem.

  82. I am writing a complaint forte service of the staff. I was having my meal at taka KFC store. After finish the chicken wanted to wash my hand before continue to eat. However as I was washing my hands, the cleaned staff clean off my meal. Not that my bag is not there. My bags are all still at the table. I was VERY AnGRY qbout it. I want some action. Taken to my complaints.
    Very disappointedand angry.

  83. I was at the Cathedral City, CA KFC tonight. I ordered the 12 piece meal of grilled chicken, and was told they had no breasts or legs and it would be about 20 minutes before it was done. After waiting a half hour I was told the oven was down and there would be no grilled chicken. As I waited I heard requests for origional and extra crispy chicken which they were also out of. I have been there other times and there is always something wrong, either I don’t get all my order or they are out of chicken. How inconciderate the employees and the manager was to make me wait, not even to offer me a glass of water (temps outside were 113 degrees) then after a half hour tell me sorry no chicken. I did take my money back and went to El Pollo Locco and got a 12 piece meal for about $1 cheaper.

    KFC is no longer a choice for a meal.
    Genie Spratley,
    Cathedral City, CA

  84. Oh, by the way, the buffet at the Ebensburg, Pa located on Rt 22. was always full of food, the employees were always friendly & helpful, and also very quick to make sure the buffet was taken care of. We NEVER HAD A COMPLAINT ABOUT THE RESTAURANT. And this is one you shut down. DUMB DUMB DUMB!!!!!!!! We loved this place!!!!!!!!

  85. The manager on charge was the best service I have ever got. His name was Jeff he took my order with GREAT Care and in a polite and quickly manner 🙂 he is a great manager good job to who ever hired him 🙂

  86. Lee’s puts KFC to shame! I’ve had KFC and Long John Silvers thats sat under the lights so long that it’s drier than road kill and I’ve taken back and got into a screaming match with them. Never happens at Lees. I’ve called KFC 3 Different times and left messages I guess were aimed at outer space cause NEVER no replay.

  87. I visited the KFC location at 8994 Highway 64 E in Lakeland, TN and was extremely disappointed with the cashier’s behavior. At the drive-thru speaker, my husband and I inquired about the advertisement on the window for $14.99. We asked if we could get thigh and legs and she stated yes. We asked was that a meal she said yes. We placed the order and it came out to a total of $21.94. Once we pulled up to the window we questioned the price because $14.99 with tax in Tennessee is $16.38. We went ahead and paid $21.94 as we may have misread something. Once we received our order it was not what we asked for which was thighs and legs. It was thighs and something that appeared to look like chicken strips. We sent the order back stating that it was not what we asked for. Now here is the part that upset me and my husband…the cashier shuts the window, walks to the back, comes back up, and starts talking very loud and with an attitude about my husband. Although the window was closed we could still hear her and see that she was preparing a new bucket of chicken for us. Once she came back to the window with the order that we asked for and that she stated we could get at the take out speaker we told her that we no longer wanted the order and wanted our money back. The assistant manager came to the window, asked for our ticket which was still in the bag that we sent back in. He gave us our money back however I expressed that she was rude and unprofessional by talking about the customer so loud that we could hear her. He seems like a nice guy however offered no apology. I live in the neighbor and will not buy chicken from that KFC anymore. Not just that one but none of the KFC’s across the United States. I doubt that this young lady was even repremanded for her behavior.

  88. Everytime i visit kfc in garner on hwy 70 i am disappointed..evertytime i visit the managers are very rude an nasty.Shanta i believe is her name is the one who gives me the most problems.i will continue to give bad ratings if something does not change.

    Thank you. Sheri L. Judd

  89. KFC on schillengers road In Moble, Alabama is NASTY!!! I have never seen such a filthy place to eat… Except for the last time we ate there! Yes, we gave this NASTY place a 2nd chance. After asking that a table be washed so we could sit down they left it soaking wet.The Tables were dirty, The floor was dirty, all the counters were dirty, the seats were dirty……. We got a refund!!! If the front is that dirty what is the back like?? The lil shift manager didn’t say he was sorry or anything!! Gross!!! Yuck!!!’ Nasty!!!

  90. My wife and I go to KFC in Moberly, MO. 65270 . Get out there and thought we would look at the buffet to see what was on there. The only meat was a couple pieces of original and a couple pieces of crispy. Not bad, figured they would fill that up soon. there was several empty bins that we had no clue was was in there so we asked before getting the buffet since Melody wanted some chicken livers. The girl at the counter said you only get whats on the buffet. We just looked at each other and walked out. piss on them. I tried to call the local store and they don’t answer. See if I ever go back there again. Had a bad experience last year and took this long to see if they had gotten any better. Evidently not. .

  91. I visited your store today which is located in Abids, Hyderabad. I often visit your stores, but this was my first visit to your Abids store. I ordered a Zinger meal (A take away). After 5 mins or so, I got the order. I took the cover and left the store. As I reach home I found the fires which was given me in the meal was not fired properly and it was clearly seen that they were not done properly. I would have visited your store again to show them, but I stay very far from your Abids store, as I was passing by so I stop by. But I was given this stuff. Mostly people don’t check when they order take away’s. As we trust the quality and quantity given by KFC. And today it was a big surprise for me that I was given fries which was not baked or cooked properly. I have taken up the pic of those, as I stay very far to travel to this store, so I would shoot to the consumer form with this, that this is how customers are treated when we order take away. If you could do something ASAP, will be appreciated. The total money was wasted today of mine. And also lost the interest in KFC now.
    Thanks
    Syed E Uddin

  92. I purchase the colonel Original sandwich meal….. the sandwich WAS the worse sandwich I have ever tried to eat. I had to throw it away after several empts to bit into or chew. The chicken breast meat was stringy, dried out, tasteless tough, and way too thick.. Have you ever tried to eat a shore leather, and have it stacked 2 inches thick,on a dried out nothing on bun! Two over size thick pieces so called chicken breast, on a dried bun (nothing on it) and some sadly looking pink stuff, dripped on the meat. I believe my dog would walk away, if I had one.. purely the worse sandwich I have had in 50 years and from Alaska to Mine, this is a sandwich I would NOT EVER recommend to any one

  93. Store in Fort Wayne Indiana number F383002 on DUPONT RD. serves up the worse colonel original chicken sandwich ever! Chicken breast meat was tough, like leather, string, tasteless. And totally wrong size and design for a chicken sandwich, The chicken breast was over size (thickness) for the purpose to be used, then there was some kind of Pink sauce dripped onto the beat and Zero sauce on the buns.. totally waste of any ones money.. Don’t waste your time or money, Pluse the drive up windows was so so so slow..

  94. You have worked very hard to get rid of my family as customers.
    First you close the KFC closest to me. Now I have to go 5 miles for it. I have been getting #1 white for years. I went in yesterday and am told I have to pay a substitution fee it I want white meat.
    Well congratulations you finally ran me off.

  95. I went to my local KFC on Holland Rd in VA Beach, VA to get a replacement for the bad food they served me. I tried to call the night before, however one of the numbers was missing. To make a long story short I talked to the manager who was very polite. The cashier got involved and was very disrespectful and unprofessional. She should not work in customer service for anyone!! Kim the cashier wanted to fight, but I told her she should have read the Alumni shirt I was wearing; I truly earned it. I refused to have a fist fight with her. I am going to fight a different fight by following the proper protocol. She thinks this is the end, but this is just the beginning. I will make sure justice is served this time.

  96. I told my complaint to Christie at the corporate office number provided by the KFC on belvedere and military trail. I printed coupons off the Channel twelve news to try a boneless piece of chicken free. The store manager refused to honor our coupons. There were four knowledgable mathematically and socially. Due to there lack of knowledge of how to enter the coupon they refused them altogether. I was very upset with the poor customer service. The coupons DONOT expire until 8/31/13. With humiliation I don’t want to use them. They will give food and discounts to who they will but you deny my coupon because you don’t know the procedure????? Christie said she would mail me courtesy coupons. I have not received them. Where is the care for satisfying your customers??????

  97. I stopped at KFC in Antigo Wisconsin on July 28 at noon. We ordered the 8 piece meal or original chicken and sides. When we got to the window we were told there was no original recipe legs. We were very disappointed as that is what my family likes the most, so we cancelled our order and left. This is our 3rd bad experience at this restaurant and unless someone gave us a free dinner I would NOT go back there again. Last time we ordered we tried your new boneless chicken in original and it was so spicy hot we couldn\’t eat it. The time before that we dined in and they allowed someone to come in with a dog and sit in the restaurant to eat with the dog licking off the floor and it was NOT a seeing eye dog or a dog for medical purposes. Someone needs to investigate this store. What a disappointment for the price you charge for these meals….I would never recommend this place to anyone especially after not getting the right food today.
    Maybe you need to do the show undercover Boss to see for yourself how this store works!!!

    Sincerely Dissatisfied

  98. On Aug 1, 2013 while traveling home from a long day trip my family and I decided to stop at the KFC/Long John Silvers located at 6440 E State Road 64 in Bradenton Fl 34208. We entered the store at 8:40 pm, at 8:43 pm our order was submitted and paid for using my debit card for Long John Silvers menue items. Two other sets of customers entered the store behind us and left with their orders (Long John Silvers and KFC items). At 9:00 the dining room door was attempted to be locked on my husband who exited to check on our pets traveling with us, he informed the employee we were still waiting on food. I approached the counter and advised we had not recieved our order we paid for. We were brought a partial order (2 of 3 orders and they were incomplete).
    When I pointed out we were missing a order, we were brought a single fish fillet which was an add on to our order. Again we pointed out a whole missing order and we were told it would be 30 minutes, they wanted to lock the dining room (it apparently closed at 9pm but the drive thru was open till 10pm), we were offered chicken or we could leave without the order. We said we’d leave without the order but not without a refund on the dinner. We had to wait on the manager to come in and do the refund, we left hungry, then had to wait for a unloading resturant supply truck to leave the parking out so we could get out. I had to post the store location because I don’t have a receipt with the store number as it was kept and destroyed or garbaged by the employees – I did ask for it. I have my credit sale and my credit refund slip (which was done at 9:18pm – almost 24hrs later I’m still waiting for it to post to my debit card.) Even though there were several employees, the clerk who took our order seemed to be doing everything in the resturant part (counter-food-dining room), another was handing the window. The manager didn’t seem happy with us and when he spoke we couldn’t understand him, the management and staff were African-American and we didn’t have a problem understanding the clerk. I realize they wanted to lock up the dining room but the food issue was unexcuseable if they were serving the drive thru till 10pm. We’ve never had this kind of service at our hometown Long John Silvers, if we did we wouldn’t be customers. This store would be a prime candidate for Under Cover Boss – maybe the clerk needs to be the manger.

  99. My family and some other families went to visit your restaurant on Rte 16 South from the Settlers Mall in N. Conway, NH last week. Unfortunately, the place was a dump. The floors were all dirty and sticky, the tables were all dirty, sticky and messy as well. I reported this to a female Mgr. She said that she will take care of it. However, we were there from 6:30pm to 8:00pm and nobody bothered cleaning up. Noticed employees were very laid back. The restaurant looked unbelievably dirty and unappealing to eat. I was embarrassed to drag the other families along with me as it was very disappointing. A restaurant in a touristic location should be immaculate so people can refer others to visit. As to yr green beans and corn they had a horrible taste. They looked like they were served out of cans cold and dry no flavoring whatsoever. poor service. Paid $44 did not enjoy a bit. The place needs a strict supervision and immediate care if you want to see the place booming.

  100. 8/05/2013 Visit Time 5:15 PM KFC Hwy 49 Yazoo City, MS
    I just visited your restaurant in Yazoo City, Mississippi and was totally disgusted by what was allowed to go on at the buffet. There were approximately 20 people in the restaurant and there were signs posted that you must have a clean plate for each visit. I watched 6 people ranging from ages 10 to 30 go back for seconds without getting a clean plate. Some had food hanging off the sides of their plates and one even set his plate down on the buffet counter to serve himself with one hand while he was scratching his frontal private parts with the other. There was actually a buffet service person at the buffet while this was going on and she never once said anything to the people. I can not give you a receipt # because I was not given a receipt when I paid for my meal. I believe I was not given a receipt because I am a senior citizen and was not given a senior discount. I assure you I have eaten there before many times and many of my family have done so as well but we will not be customers there again. What I observed was not only filthy, vulgar but could easily spread diseases that I do not wish to contract. I do hope someone will correct this problem before KFC is faced with a lawsuit for unsanitary conditions.

  101. After being a regular customer/fan for over 50 years I have been deeply saddened tonite.I just moved from Austin Tx.to Muskegon,Mi.A number of your stores in austin closed over the last few years and I was very excited to find one in Muskegon.Got my usual meal,2breasts,original,mashed potatos and baked beans.Well,I can see why your places are closing.The coating on the chicken was very bland.The amount of baked beans I received was equivalent to about 4 teaspoons and overly sweet.My fault for not ordering the lg mashed potatoes,the regular size was ludicrous,so small.Just thought I would let you know,that there is a good chance you have lost a lifetime customer.See what you can do to make me happier with your product.Thank you,Carl

  102. I have gone to the KFC on Hanes mall blvd in Winston Salem NC on numerous occasions. They never have grilled chicken prepared and today I said fried would be ok only to be told at the window that all they had was thighs. No other solution besides waiting 20 minutes. I thought it was fast food! Anyway I will not be going to that location anymore. Maybe not any.

  103. About a week ago, I ordered the boneless chicken meal from the KFC in Grand Prairie, TX. Upon getting home, I discovered that the chicken was extremely tough and tasted old. I filled out the survey in which I stated the above problem and asked to be contacted. It’s been approx. 6 days since I did so and still have received no communication from KFC. Needless to say, this gives the impression that the customers needs/opinions etc. mean nothing and are not worth replying to. Don’t think I will be spending money with them again.

  104. O not ever go to the KFC in downtown sacramento. Today the manager was the cashier with an attitude. Two co-workers were getting refills discussing cell phone ideas and the food was burnt. I got the 2pc boneless meal. The only part I liked was the biscuit.i see why it’s always empty. I will never go back

  105. I walk into KFC today in a bad mood and made my order before i was done paying the bills my food was ready hurry*with a smile on my face .was greated to politly from this beautiful black african beauty ,she said :here you go mam’m hope everything is going well today nd i told her no that no and her reply was mam’m if you need someone to talk to,i am right here working just call me and i will be at your service 🙂 that tall girl .wha a shock i have never been treated that way before.

  106. KFC/Taco Bell on HWY 92 Acworth GA 30102 has the worst customer service; I don’t really know how they still in service, this location never have anything of their menu available for the customer.
    I have been at this location 2 times in the last week 08/22/13 and 08/23/13 and I had to walk out of the restaurant do to the employees not having any KFC food ready for me to order and take home. Instead they all hanging out in the front lobby, the restaurant is dirty and very unclean. I tried talking to the manager Shamicah Mob while I was in the store and she seem not to care at all instead she continue laughing with a comment one of the employees in the kitchen have said, My order was done wrong too, I order the new deal for $10.99 which includes 5 legs and 5 thighs and I was charged $16.98, something that I tried fixing there but the cashier and the manager ignored me so I just walk out of there, not only the service is bad but the restaurant is dirty but the managers this location have are very unprofessional, I ask Shamicah the store manager for a corporate number and she refuse to give it to me.
    this has happened several times and I think its time KFC send some professional employees to this location.

  107. On 8/25/13 at 12:00 I visited the KFC at 4623 W. Market St. Greensboro, NC. I had the coupon for the BOGO 2 piece boneless chicken meal. No one said hello, or how may I help you? The first words from the two cashiers after they showed up were “that’s expired and no good”. I was dismayed at this because this was going to be the lunch for my 7 year old and myself and on the coupon it had a date of 8/25/13. I thought that this coupon was like EVERY OTHER coupon out there and that the date on ticket was the last day to use it. After the cashiers rolled their eyes at me they went and got the manager and as soon as he walked up he was rude. There was again no hello or anything. He told me I was wrong and did not try to be conciliatory at all towards me. He was simply rude and gruff. So, instead of spending my money with them I left amd took my money elsewhere. I will not be going back to that location ever and I’m not sure if I’ll gor to KFC again. If this is true that the coupon expired on the 24th although printed on it is the 25th then this is nothing but a scam by KFC to get people in the store and spend more money than they were planning on. The attitudes they had and the way the dealt with this issue is the whole reason behind the saying of customer “no”service. I will be sure to tell all of my friends and associates about this so that they too can stop shopping there.

  108. I usually eat at kfc. When I am in ft lee.store number
    f428058. Your 17 yr old staff member camefro
    came from behind the counter to empty garbage and clean tables she empty trash then wipe the trash the septa call then proceeded to clean tables with the same lostat this point I spoke to her saying that was nasty she looked at me,I asked for a manager she stated the manager was in the back I ask to speak to the manager I got no response. I looked at m9y receipt and I called store the manager pick up the phone I asked the manager to come out to the front of your store explain what I witnessed. I told the manager I was going to call the health department in which I did once I got to my car why are your workers so lazy not to have 2 clothesto cleanyour 17 year old spoke out and said the closet clean in which I know they were not I watched the entire store as customers came in they to notice the tables were not clean when I arrived the store was busy. Then there was a little break between customers I had already ordered my food and was eating when I noticed all of this I did not get to enjoy my lunch because that disgusts me to see someone not doing the proper pro- cedure of cleaning the store. This is not the first time Nor the second time.I won’t be returning to the store until I see a better staff who knows how to keep this KFC running efficiently.I may be the only customer who worries about the safety of their stomach this person did not wash her hands and return can turn behind the counter then she return again to the floor where she claims she got a clean plusbut I notice this cloth looks the same as it has a yellow tinge .

  109. I just had the worst experience ever. I went in KFC for supper. I witnessed a manger and a customer arguing over mashed potatoes. I really have to the say the customer was right. All he said was he was missing his mashed potatoes and basically the manager called him a liar. Lol I am not kidding. Which turned into a yelling disagreement that the cook came out throwing the f bomb. Really you cant make this stuff up. I felt really bad there were to little old ladies in there totally not knowing what to do.

  110. Everytime we go to Kfc Bellville Cape town we get first slow service secondly there is never stock of the fillets we want….for instance the favourites now Zinger burger and wings really now! They first allow you to stand in a long queue then they tell you when you get to the counter then the just plain say out of stock can’t drop chicken now!! Really fed up now with there pathetic service

  111. Went to my local KFC on union street plymouth UK to get a meal bought 12 bit boneless banquet with 4 extra bits. Only to get home and find no popcorn chicken no dips no gravy no coleslaw this is not the first time this has happened. Had to get one of my sons to go back and get said items customer service is crap there is no customer service all the guy wanted to tell the customers that he had just got promoted to manager I personally wouldn’t let him manage a piss up at a brewery let alone a shop with customers in it.

  112. The size of chicken in KFC outlet in sector 9 Panchkula-134109 was truly ridiculous. It was at best TINY… The whole chicken would not have weighed more than 450 gm.with bones. Most dissatisfied.

  113. used to work for kfc in el paso tx. the one the downtown area, this kfc is full of irregulareties, there is a internal mafia, team member as well as managers and im talking about team members that have years working there they bully new team members and manager permit all this, all this is to the knowledge of the general manager (Eduardo) and he never,ever does nothing about it rhere should be some inspection, talk to team members, get to the bottom of all this isint this against the right of employees??? or in some case, doesnt anybody care???

  114. Dear Sir or Madam:
    To begin, I have been eating KFC for many years and absolutely love the flavor! Lately I’ve been noticing over the internet that quite a few people out there, specifically a gentlemen named Ron Douglas (“America’s Most Wanted Recipes”), swears on back that they have replicated the KFC recipe to the letter.

    Having seen Mr. Douglas on the Wendy Williams show demonstrating how it’s prepared and what goes into it, I thought I’d try my hand at it this past weekend. I included every spice he used, especially Accent, which is supposedly the key ingredient, but although the end result was very flavorful and moist, and it really did taste yummy, it just didn’t hit home for me, didn’t have that KFC wow factor, not even close. Nonetheless, having expressed that, I wondered if KFC would ever consider marketing their flour/spice recipe for the consumers to purchase? This way people like me can make our own KFC at home.

    The reason I ask is because, rumor has it that KFC is going out of business. I sure hope not, but if there’s any truth to it, I think it would be a great idea if the CEO’s at KFC headquarters considers this suggestion. I’m sure it will be a hit with the public BIG time.
    I look forward to receiving a response to this matter. Thank you.

  115. Just earlier today at 1215 I went to the kfc at 201 western blvd in Jacksonville, nc.Aftrer ordering my meal I went to the Window and was given the total I explained to the lady that my total was wrong and she grabbed a manager. The manager continued to tell me that we ordered it wrong and what ever they heard was correct. After asking her if we were just out of luck she got pissed off and said no ill refund your money right now. So after she refunded us the money and rang up or order she demanded the incorrect meal and proceeded to throw it away right in front of us. Then once the correct meal was finished the guy from the back came and handed us the meal. The whole time the manager and the lady at the Window started laughing as if they did something to the meal. The manager wad very rude and I will never go back to this place again. As a member of the armed forces I believe we should not have to deal with unprofessional people like this especially a manager at that.

  116. I started working at KFC in Milford, MA on Medway Rd. I started the end of August. At that time another new employee started a day after I did. We were told to take our breaks at 8pm so we did, He followed me to a local coffee cafe, at that point in time he proceeded to comment on the size of my chest and asked many questions about my relations with my huband. When I returned to work 30 mins later, I was visable upset and told my manager at the time. She said it would be taken care of. No less then 12 hours later I found out that this man….. that I worked a shift and took a break with was a level 3 sex offender. I am shocked and horrified that a back round check was not performed on him before he started. I would like to bring this concern to the highest level. My safety was at stake and I demand compensation or I will have my lawyer all over this.

  117. I went The KFC on Kimball ave in Waterloo Iowa. ON Tuesday we ordered the people worked there was really rude and and loud. They acted like they didnt want to serve us and it took them so long to come up to the window. And when they did they acted like they had a attuide and and they acted like they didnt hear us ordering . Then when they did it took them longer then 10 minutes to get our chicken and then it was the wrong order. We ordered extra crispy and got some old chicken that dint like like chicken. We ordered the $20 dinner and and got sides that was cold and no taste. The wings were really nasty the gravy was runny the deal 4 and the chicken came apart in the bucket. So I’m wrting to say to you what can be done? We love the chicken but not going to that store again.

  118. Back in May I went to KFC and bought 2 chicken pot pies. Pies were all liquid and not much meat. So I went online and submitted a complaint and an area manager (female) called me back to appoligize. She said she was going to send out two free coupons for two pot pies. 3 weeks went by and I called her to find out what happened to my coupons. She said “oh they are waiting for you at the store”. Really?? So I told her to mail them to me (which she said she would do from the start and never did). Now it’s almost October and still no coupons! Never again will I visit any KFC’s.

  119. I went to the KFC/ Taco Bell in Sallisaw, OK on Thursday Sept. 26th 2013. And I have never seen a manager be so Rude & hateful to his employees. There was a line at the drive thur & they were low on chicken & it was slowing service for KFC down a little. But I have never seen a manager act & talk to their employees as rude, hateful & demeaning as he was ALL BECAUSE THEY HAD A LITTTLE DINNER RUSH. This manager really needs to work on his people skills & learn how to talk to people. I think this manager’s supervisors should show up unannounced a few time so they could see for them self’s how he is treating these teenagers. Cause this is NOT THE FIRST TIME THIS HAS HAPPENED.

  120. After many many phone calls and visits to your store after getting some dried up bad chicken, I see now why you never contacted me! I just read all of the similar complaints above and it looks like you and your company just don’t have it together anymore! I see that you would rather lose customers than address and resolve their problems… I do finally give up trying to contact and resolve this problem. You obviously have no intention of keeping me and my family as customers. I see your company slowly deteriorating…and I for one will not pay the overinflated prices for a poor quality product. I only wanted my $25.19 back. You could have kept us as customers if only you had responded. Many many weeks have passed and I give up on you. For the rest of my life whenever I see a KFC sign , I will remember this and I will instead go to Smith’s for $5.99 or $8.99 for juicy delicious chicken. You have blown it! You have lost a customer. I cannot wish you’re company well. I’m sure I will be seeing many kfc’s closing down and eventually becoming a thing of the past. This use to be a good product. Problem now is you are overpriced and on top of that , obviously just don’t care! Good luck in the future… If this is how you run your business, you’re going to need it!

  121. i went to the slough kfc and was discusted at the service i got when i ordered a meal as i was told that they only serve halal meat and that they do not serve anything else this is discrimination and is illegal in the british law as we are intitled to eat meat in this country we love our bacon and beef and should not be discriminated against by these people who chose to fast and not eat our meat. the people who work at your establishments should serve us what we want and if they can not handle our bacon or beef then they should not work there.
    yours mr b.p.f beaumont

  122. I purchased a carry out chicken breast dinner in early September 2013. When I got home I found out it was excellent. Two weeks later I again purchased the same carry out. When I got home and opened it ut it was a much different experience.

    This time I got the regular chicken instead of the Krispy I ordered. It was half the size of the previous dinner, was dry and stringy, and the mashed potatos had the gravy mixed in the potatos instead of on top as if someone had steered the mix. I set the receipt aside without looking at it and decided the next time I stopped there I would talk to the Manager.

    Two weeks later I did that and asked some young counter girl to get the Mamager. She indentified herself as the Manager even though she appeared to be in het teens with dirty hands. She went to the outside of a little office and appeared to be talking to someone, than proceed to deliver orders through the drive up window. After leaving me stand there for about 7 minutes, she said I should have made a complaint within 24 hours, and I was out of luck!

    I called KFC the next day and made a complaint about this location in Henderson, Nv. and was told a “Customer Sprcialist” would call me within 24 hours. It’s now been weeks and no response. As a 35 year customer I will never patronize KFC again!

  123. I realy love k.f.c.& taco bell but I don’t like geting all the paper back I only one customer copy I always get two slips that say. The same thing please stop it I don’t need alll the paper trash thankyou

  124. This evening I went thru your drivethrough and ordered a large bucket of crispy chicken with sides. I haven’t had food from your stores in many years! First of all, I fed 4 hungry boys who absolutely loved it, all of it and they gobbled it up!
    The reason for my message is to inform you that the employees working tonight were, without a doubt, the nicest, patient and over the top employees who made it clear that they love their job and really appreciate their customers! I wish I had gotten their names but I can tell you your restaurant is located on
    NORTH PETERS ROAD IN KNOXVILLE TN. I can’t express enough how pleasant they were to make me feel welcomed. Please say “thank you” from me and please recognize that they are outstanding employees. Wonderfully pleasant, of any fast food restaurant that I’ve EVER purchased food from and I do mean ever!
    Give them high praise because it is very much deserved!!!

    Cathy Kane 🙂

  125. Saw your Chicken Tender GoCup commercial on TV, so we decided to try it. Visited the W Wade Hampton, Greer, SC KFC. Ordered 3 GoCups. Inspite the fact that the service was slow we were looking forward to our food. The idea of the GoCup is great, but the product itself needs to be what you advertise. The chicken tenders were very small and heavily breaded. Half the chicken was the breading. The wedges were small, mostly flat and over-fried crunchy. Though we may not be returning to KFC others may like to get what you advertised.

  126. Let me say this – I would love more than anything to see this go PUBLIC.
    My Mother had the great fortune to turn 90 years old a few weeks ago. However one of her wishes was to go to KFC in Maryville, Tn. for dinner. My mother, her daughter (my sister) and her husband ordered the buffet. When finished my sister’s husband went to the counter to ask if there was any way to get a box (and yes we know they do not give take home boxes for the buffet) since my mother had 1 chicken leg left and would like to take it home. The General Manager starting raising her voice and making a big scene over a 50 cent piece of chicken. *
    Now let me add to this – I did say my Mother was 90 years old, however I did not add the fact that she is in a wheel chair and on oxygen.
    *Now all this was going on in front of other customer and her full staff. At this point the Manager as already embarrassed my Mother, humiliated her in front of others and then to add more disgrace and indignity to all this – the Manager called the POLICE on my Mother. And yes the Office thought the Manager was nuts. What she did was complete miss use of the 911 system – which by the way is illegal.
    I have had conversation with a few Executives from the Corporate office and from one of the Franchise Owners, but all they seem to be able to say is my Mother was “DISAPPOINTED” in her visit. Tell me something please – would you only be “DISAPPOINTED” over that treatment.
    You will never see her nor any member of my family in any KFC store again.

  127. I visited the KFC on 43rd ave and McDowell in Phoenix AZ 85031 and ordered a 8 piece boneless chicken bucket and was told the boneless was 35 cents more per piece, that was acceptable but we had to wait 20 plus minutes for them to cook the chicken. That was fine as well. When they started to bag the meal up they informed me they only had 7 pieces of the chicken not the 8 I paid for. They asked if I wanted a piece with the bone in. I told them fine put white in its place. When I asked about the extra 35 cents I had to pay for the boneless they acted surprised that I would dare ask for it back and said well the piece we put in costs more than the boneless but we will call a manager if you insist. I wont be visiting that store again and will make sure to inform family and friends of the situation I had there as well.

  128. With your recent menu additions,I went to your website to see what is currently available. I saw an icon for coupons. Why not? After clicking on the icon I was taken to a screen that informed me that I had accepted the installation of several programs and various defaults. That’s just plain sleezy. Selling your menu page to default program installions and having them install unwanted programs on my computer when all I wanted was to check for coupons for your chicken. I hope your business improves to the point that you don’t have to do this kind of thing to survive. Unfortunately, this is the kind of customer relation that will preclude that from happening.

  129. Used to like going to the KFC buffet in Kingsland, GA. However, the last two times we were told they had no chicken livers. If they can’t keep stock in the freezer, then customers get mad, then don’t come back, then store closes, then people lose their job. One KFC in the town next to us closed within six months of opening and a brand new building has been sitting empty for over three years. So, if the KFC nearest the interstate isn’t careful, they will be sitting empty also. Someone from Corporate or the owner needs to get this Kingsland, GA store on the ball. Sincerely, John and Bobbie

  130. I got one of those go cups today and I could not eat it the wedges were so thin and dry and the chicken strips were so over cooked and dry. This turned me off from KFC

  131. I called the Temple, TX store on 10-18-13 @ approx 7:30 pm. I asked the person that answered the phone that had seen the new $10 bucket on Sat. & Sun., but why does it have $11 on the sign? The woman was very rude & aruged with me & hung up on me 3 times. The 2nd time called the phone was turned on & off. The 3rd time asked for a manager, it was the same woman & said she’s the manager. I told her I had been hung up on twice & all I’m trying to do is get an answer to a simple question. She tells me that she was the person I talked to the 1st time & told her it was very rude & unprofessional to hang up on a customer, especially twice. She said she had answered my question & didn’t hear me so she hung up. I told her that it’s customary in America for 1 or the other person to determine when the conversation is over by saying something like, “Have a nice weekend, good-bye”. She hung up on me the 3rd time. I am absolutely outraged at the treatment I received! I’m 39 & have worked in the food industry & customer service since was 15. I”m now disabled, but in my entire career I have NEVER treated a customer at work, a bum on the street, or a dog so rude & hateful!!! My boyfriend & 3 sons love KFC and we frequent the Temple location. After this incident, I absolutely refuse to spend a penny there until this problem is resolved. I am very upset & angry for another reason also. My 12yr old son is special needs. I had my phone hooked up to the car stereo as I always do when we go anywhere. When he heard how the “manager” was talking to me & hanging up on me it made him cry & begin to have an anxiety attack. I carry his medication with me for unexpected occurences. He wasn’t crying & freaking out because we weren’t going to eat there, he was upset “how mean the lady was being to Mommy”. We were trying to find out the correct information to order ahead for tomorrow. We are having company & was going to order quite a few buckets of the different kinds of chicken KFC offers. Not now! When & if this problem is handled & resolved, I would like that woman to know she made a special needs boy cry & lost that store a lot of money.

  132. We saw an ad for 10 pieces for 9.99.Should have known there was some kind of catch.The wings that they gave us in the bucket were about as big as a small egg.Looks like the cheicken was about 2 weeks old.Bad

  133. I would like to complain about your 2 restaurant s you have here in Barnsley Sunday 27th October main shop in town no fries never in the last 4 week s have they had crackling gravy and 2 weeks ago a 15 pounds order was cold went to complain nothing done about it what’s happening here it’s like both shops just don’t care anymore I was in the main shop in town one Sunday after taking my son swimming and everything was perfect but I noticed there was an inspector present I don’t complain on whim but something needs to be done please. Unhappy customer…

  134. The Colonel would be disgusted to see how his business is being run in Suwanee, GA.
    For the last 3 times I have been to that fry shack they have gotten the order wrong. Granted that does not compare to getting orders to Afghanistan, but when I pay my hard earned money, it seems reasonable that I would get what I ordered.
    So, with that said, I ditty bop on over to KFC tonight to bring dinner back to the family. I get home and I don’t have what I ordered. In addition, the chicken was so greasy and soggy So, I go back and very politely (even apologizing for having to bring the order back) and I explain that I received something other than what I ordered. The girl behind the cash register was very nice about the whole thing. But, then the manager comes over and kind of gets in my face wanting to know all about what I ordered and what was wrong, etc.
    So, then he walks over to where he doesn’t think I can see him, and he starts telling his compadres and laughing about it.
    I take that in stride…..considering the source. No sweat, just give me the chicken and let me get out of there.
    He hands me the corrected order, I get home, and it is still not what I ordered. So, I lost this round, butKFC loses more, because there won’t be another round. I’m done. Shame too, because I remember how good the chicken used to taste back in the 1960’s when I was a kid. That’s it. Keep laughing buddy, one day you won’t have any customers left.

  135. Ordered 8 pcs extra crispy meal in drive through. Got original, not extra crispy. It was cold and bottom of bucket was covered w grease. It was the worst chicken I ever had. They put no napkins or utensils. Must of been lazy workers working tonight. Errrrrrr

  136. Dear Sir,

    I am a residence of Gopeng, it is a pleasure and also a good image, to see KFC franchised in our Gopeng Town. Do you mind if I make a suggestion for you to look forward to as an investment or as a benefit for us to eat in an Air- Conditioned room for comfort? A win! Win!

    Do you know, we have a very famous ” Gopeng Lai Feng ” , rice noodles in Gopeng? It is just located along your same row of shop. It is always crowded with customers. This famous rice noodles is excellent, the soup is delicious and the supplements are crunchy and nice. The only dissatisfaction we have is after finishing the bowl of steamy hot noodles, the whole body is soaked wet with your own sweat. So, if we could have the steamy noodles in your Air-Conditioned room would be perfect. KFC have good recipe for fried chicken, to duplicate the recipe for rice noodles , I believe shouldn’t be an obstacle for KFC. Should the management give some consideration to my suggestion, I think this Project could boost an extra income for KFC. Not only in Gopeng but to all your branches. It is worth the thought. If the idea turns out to be a success, KFC should be grateful to me and give me free treats for life. Ha! Ha!

    Would like to have my steamy rice noodles in the comfort of KFC come true. Can KFC do it?
    Thanks.

    Mr. Lai.

  137. Today I went to KFC in Austin MN and was appalled by the service we recieved. We had a big order, totalling 32 pieces. The cashier was great, took our order. Then a young lady from the back cooking the chicken approached the cashier and says. “Is this big order for now? She replied that it was. The girl looked at us and said orders this big usually call in first. I replied we are here now would you like us to leave and get out chicken some place else. She responded yes. I have called orders in a head of time that they had forgotten to prepare and I have also tried calling and no one answers. Very disappointed.

  138. Hello, ı am writing from the capital city Ankara in TURKEY. Last week my colleague and I order KFC take away meals to the office we are working at. That night both of us suffered from diarrhea. This information should suffice for you to duly investigate this matter. i.e. your franchise in TURKEY!
    Regards,
    Nilufer Ermete
    PS: I am an avid consumer of KFC ever since the 1980’s when I lived in England, I am a Turkish citizen by the way. This is not a duplicat comment! If you do not give a damn then I shall stop eating KFC.

  139. We were always able to go into KFC and order a bucket of chicken. Went into one in Mechanicsville, Va. while visiting family and they had to make one up special. Had trouble deciding how to charge for it. PLEASE BRING BACK THE GOOD OLD BUCKET! We can hardly understand the menu anymore.
    Thank You

  140. Today afternoon went to KFC at Andheri which is located near shopperstops..I ordered dat rice bowl of chicken which is hopless frankly speaking..no taste..nly taking so much money n giving yellow colour rice which can be prepared at home by a small kid also..so kindly change the show off of ur adverstisement it will give you nothing instead bad suggestions..You charge too much for that bucket chicken..only having branches in all parts of the city is nothing..improve your service

  141. Very disappointed that 3 out of 4 times I have had black hair or half white half black hair in my chicken bucket. I have pictures to prove went to see the manager in the store showed her the pics and told her that those pictures are from two different visits on my 3rd visit I went in and showed her the pics and told her that someone needs to be doing better eye quality checking as this hair was right in eye sight view once you open up cover & on side of inside bucket along with the hair I took off the chicken. Now it might me one or two strands but it has happened 3 out of 4 x’s and the 3rd time which the mgr gave us as a freebie was hair free! Following month as soon as I opened container there lay a 2 inch hair 1/2 white 1/2 black Totally unacceptable I live right between the Commack and St. James location but liked the mgr and supervisor. But cannot in good conscience go back to that location. Very disappointed I see everyone with their hair nets on so I don’t know when in the process the hair gets there but I know it’s not my hair or my boyfriend!

  142. I took my 10 year old grandson to the kfc near Whitstable in Kent, England. The last time I ate kfc was about 20 years ago and following this experience I will never set foot in one again. My grandson vomited because of the grease in the chicken. It was disgusting. I have never had any food in a fast food resturant that tasted like this. Pointless complaining to the staff as they are not interested and I dout that kfc head office would even care. How they can get away with serving this muck and charging you for it is beyond me. The place was scruffy, tables not wiped off, do us all a favour kfc and close down

  143. 01/12/13
    i would like to point out firstly, the UK customer service line does not work when i went to complain about the service i received. i tried the Heathrow drive through and its rubbish. i ended up going in to make my order was told i could not have the pices of chicken i wanted, i then had to wait for some time before receiving something that i could not identfy and only to find my six piece bargin bucket became a five piece bucket(no bargin there !!!) i also went for the deal of a bottle of pepsi for 99p however i relised with all the frustration that this too had NOT been given to me
    NOT A HAPPY CUSTOMER AT ALL

  144. KFC discontinued HOT WINGS??? (Toronto area anyway). They were the only reason I bought food from KFC…. don’t need to go to KFC at all anymore!

  145. Picked up dinner in Bellevue He and got the special (as seen on tv). Well the quality control has gone down hill a bit. Wife wanted extra crispy and so that’s what I got. The chicken was very salty and the mash potatoes was like eating very bad instant potatoes! the cookies were very sweet and extremely hard. Not soft like the commercial.

  146. I visited the KFC in Janesville Wisc store D333003 Dec 16,2013 with my son and his girlfriend at 2pm. We were the only customer’s in the place and after ordering our meal sought a place to sit. After wandering in the dining area trying to find a CLEAN place to sit we gave up and wiped a table as best we could to sit down. Hard to believe that with 4 employee’s lounging around in the meal prep area that someone couldn’t have took a look at the Dirty dining area. Management really need’s a TUNE-Up at this place!!

  147. Our company visit your KFC branch at Sprotbrough Doncaster on a weekly basic and the last 3 visits at least one of us have had an item missing from our meals, I have today phoned and said that my pop corn chicken was missing from my Trilogy Box, last time my bosses wife rang up as she was missing something. We travel about 7 miles there and back to this KFC. It seems to be getting beyond a joke when the staff say fetch your meal back, then agree to replacing the item on your next visit not very good customer service. I think personally that the staff at this branch could do with extra training and a lesson in customer relations.

  148. Problems yesterday with store number E156013 in Oregon. ordered the two KFC buckets with two sides. Two separate orders I told her. Almost everything went into ONE bag and only 6 pieces of chicken were put into the 8 piece bucket. Talk about flustered. didn’t see this until my daughter got back home and called me to come back. they didn’t have any sides in their bag. and only 6 pieces. I had to turn around and go back but not to KFC. It was too far. Ticket #3179 your chicken is still way to salty!!!!!!

  149. The KFC/long John silver was disgusting it was so dirty in there and they had to check to see if they had everything we ordered and then made us wait for half our meal and they were all grumpy. Never ever going there again totally disappointed.

  150. I have ordered 8 piece bucket on 31.12.2013 in chandanagar,Hyderabad store. Few pieces in bucket are very salty and very difficult to eat.Please check your formula.

  151. AGAIN, I paid for extra items in my order on 1/1/2014 and got home to find that they were NOT included! Not only did I have to wait in the parking lot for my order, it was NOT complete. I’m sick of having this happen over and over again. I refuse to waste gas driving back and forth to receive what I should have gotten the first time around! I want to hear from someone at corporate about this. This keeps happening at your Bartlett, Tennessee location, on Stage Road. ENOUGH! I’m livid and will NOT be purchasing your chicken again unless this is taken care of.

  152. I live in Montrose,co. today I went to you store here and asked for 2 pieces of white meat original receipt and potatoes. I paid $7 and change. I was very tired and hungry. I got 2 pieces of white meat, potatoes wedges, biscuit and coleslaw. You coleslaw is always sour the biscuit, which usually great was older then me and the chicken had uncooked batter in every nook and cranny. I throw most of it a way. Now my memory came back to me why I haven’t bought from KFC. $7 for something that may make me sick. I WON’T FORGET THIS TIME. Bread and Butter is better then this. You should be ashamed.First, the fact you may make people sick and second for stealing.

  153. After watching how you losers treat the animals you feed to the ignorant public, I will never eat another abused morsal from any of your sad establishments. I’m going to do everything I can to stop as many people from going to any of your restaurants. Hell hounds are waiting for your souls!!!!!!!

  154. I have problems with KFC EVERY time I visit ANY of their stores. I am caregiver to 2 twin sisters, senior citizens who are both disabled. Unfortunately, they ADORE KFC & insist on having it at least 2-3x per month. Every time I get KFC for them, they order the same thing. A 10piece meal w/2 sides. We like to get ALL 10 pieces BREASTS ONLY, 2 Original & 8 Xtra Crispy. I almost ALWAYS have to drive to at least TWO locations before I can find a store that is willing to fill our order!! Its quite a drive for me to go clear to 71 N.Nellis, LV, NV, but I AM WILLING in an effort to please these ladies. Last nite I was told there would be a 20minute wait, which I agreed to-having already been turned away from the store at 4924 Boulder Hwy, LV, NV. After 35minutes, I went BACK IN to the store & a different worker told me she’d be glad to “go ahead & package my order on up”!! From there, I waited ANOTHER 12minutes! The girl who originally took my order had left for the evening. When I got home, the 2 Original Style breasts were so SPICY(??) the lady was not even able to EAT THEM. 2 of the Xtra Crispy breasts were so DRIED OUT, TOUGH & RUBBERY that they couldn’t be eaten either. There wasn’t even an apology for the nearly HOUR LONG wait. And I have learned to unpack & CHECK my entire order BEFORE I leave the store with it, because its almost ALWAYS NEVER CORRECT. We live way too far for me to turn around & go BACK every time KFC screws up! And we spend WAY TOO MUCH $$ at KFC to have to put up with any of this nonsense.

  155. I am up to my EYEBALLS with KFC never getting my order right-I live way too far to be able to go BACK every single time!! When they told me it’d be a 20minute wait for 10breasts(8 xtra crispy/2 original), I was ok with that. But it wound up taking 47minutes to get out the door! And that was the SECOND store Id been to just trying to find one that would even agree to fill my order! I spend ALOT of $$ at KFC. We eat there 2-3x a month. I wish there were somewhere ELSE to get that style of chicken!

  156. To start with we love KFC, That being said the Manager at San Leandro,Ca. store #137 should get fired he is rude. Meal tonight came to $39.07, I called in a complaint tonight and we will see if anything comes of this. I own a small business and know exactly what I would do if an employee was like that to my customers. Keep it real KFC

  157. I’m sorry I forgot to mention KFC in Columbus Georgia on South Lumpkin Road truly enjoy your food. Its like a Celebration in your mouth…..

  158. Historically, I have really enjoyed KFC. However, the past two visits to the KFC in the Churchland area of Portsmouth,Virginia have been disappointing. I went through the drive-thru around 4:30 each time. I ordered the same thing each time, two 2 pc meals (white meat) with mashed potatoes and green beans. On the first visit, the chicken, which was extra crispy, tasted as if the grease had been over-used; not a good taste. On the second visit, the biscuits provided were stale and hard.

  159. Your food is not testy we take chicken pop corn it very extra masala & very salty so I am unsatisfied your food so take same actions and I want result fast

  160. The manager/owner in Hanford Ca, may need professional help. His name tag reflected the 1st name Eddy. He is immature, loud, rude , and has zero talent in communication with senior customers with a minor fixable problem and needs mental evaluation, I would hope that you get an unknown to him evaluator to do a quick study and or interview his co workers, better still, send your agent with a small problem for him to solve in a professional manner, He qualifies in common street language to be a ” smart ass, and is my understanding that other of your ex customers share my view. It will be interesting to watch your top management react or not to this notification, Hanford Ca. KFC used to be one of our family’s favorite places to lunch and will not be renewed until a change appears. Until a change is made, word could spread on this character.

  161. twice we have been to store #f275016 both times the food was not what it was before. I don’t know if you have new management there but you better get that person back. now your other store I don’t have the number to that one, the manager there sure does need to learn watch her launge. her name what I could see was lorie, after hearing that launge I walked out I don’t need to hear that and I don’t think the employees have to either. I sure hope that you take care of these problem soon thank you

  162. The new KFC in Baku Azerbaijan was eagerly awaited by most of us British expats working out here but it has been a major dissapointment, my 4th (and last) visit to this establishment was the same old story. They (Azerys) just dont seem to get the concept of people queueing patiently awaiting their turn, no no they just keep the head down and serve the first person that talks to them in there own language while we just stand about like idiots even when you try to attract their attention you are met with a blank look and still ignored untill you are the only person waiting. This is just not my view but also the view of many others, 3 off who walked out last night, I WONT BE BACK!!!

  163. I’m not usually the one to complain, but, this Thursday morning when I visited the Lagoon Drive, Umhlanga Rocks, KZN, KFC, I was disappointed to receive what i think was the day before KFC chicken. The staff fried it again and it looked so burnt that I had to ask for another. They did give me another, but that they said would take another 15 minutes. The KFC food stores never take that long. They are made and kept in the warmer. When I got there there was no chicken in the warmer so they definitely fried the very stale KFC from the day before. Very disappointed…..This has happened before and hope the store will be contacted and sorted out so this doesn’t happen to anyone else.

  164. The KFC/Taco Bell in Rio Vista CA has been serving day old chicken. They put the old cold chicken back into the deep fryer, the results are burned, soaked in grease, hard to chew pieces. This is not one time thing,a much to frequent happening. Maybe they need to go to a training class

  165. I was just refused use of one of your coupons printed from a Yahoo home page Internet ad at the store on Parmer & Metric in Austin, TX. The coupon was for 10 bites, 1 side & a medium drink for $4.99. I was told that they wouldn’t honor the coupon since the bites were discontiued. Wasn’t ofered any change in product or price, just a “no, we can’t take that coupon”. Very aggravating after waiting for 4 cars in front of me placing orders and waiting in line.

  166. My concern is that management at the KFC store on state street New Albany, IN., fired a 82 year old woman who has worked for 12 yrs.at that store was fired because the weather was so bad that she could walk to work, which she walked about 2 miles every day and put in a full days work and walk back home many nights at 8 pm when she got off work. I’m a customer and I’ve seen she work while other staff would be standing around. I want you to now that just isn’t right. If management says she didn’t work hard then that’s just wrong.

  167. well i hate kfc it sucks i became vegetarien because of them how they kill there chickens is sad and sickning if you eat meat cheak it out because i am sure you will hate it

  168. I was wrongfully fired from the k.f.c. here in galveston Texas because i brought to the managers attention that the food was expired and he hates to throw away outdated products….so his revenge was to write me up twice in one day about issuses i suppossedly done weeks ago….the store is ranned and owned by foreiners my hours has been cut on accassoins because i have no familty to provide for and also that he was told by one of the employees that gay people like myself party all night and want come to work on regular basis….i have been threatned to sign right ups in the past or iwill be terminated on the spot…..yeap discrimination still exsits in the work place….I plan to seek legal advice and actions…..raymond from galveston texas

  169. The customer service you receive is poor. How can a chicken place not have chicken ready at lunch time. You are charged for a combo and all you get is the chicken. Also, when you try to call to talk to a manager they will not answer the phone. I would recommend to anyone not to go the KFC at 2224 Madison Avenue Montgomery Alabama.

    Kaye

  170. This concerns the KFC on state street in New Albany IN. and the firing of a 82 year old woman who has worked at KFC for 12 years. This woman has walked 1.5 miles to work and 1.5 miles home every day for 12 years. She was fired because she was unable to walk to work for 3 days because of bad weather. The weather alert had said it was blizzard like conditions with visibility of less that 1/4 of a mile and warned everyone to stay indoors unless absolutely unavoidable. I have visited this KFC several times and this woman was always busy and a favorite with the customers. I had observed this employee several times handling trash bags as big as her while much larger younger employees were not loitering. I feel she was unfairly treated and will not patronize this location again, actually it changes my opinion of all of the KFC’s. I will share this with as many as I possibly can starting with facebook.

  171. I went to KFC today at 1:23. Walked in got my order taken yes the cashier was very nice guy he took my order I walked over to get my drink. Seen they had freeze Drinks so walked back over and ordered again they looked really good ounce again I ordered this time the manager in charge came to the cashier very upset that he was doing his job (waiting on me) she said to her cashier really nasty way your taken to long with her order first of all he couldn’t help that and she was very nasty month she needs to learn what costumer Service is she has none! Her name was Tracey Thomason Store number 910004 south side Paducah KY and it sad that the employee was in trouble because she dont know how to do her job! The employee did great but the manager shouldn’t be a manager because she has no costumer Service THATS BIG!!!!!!!

  172. I was returning home from shopping. I as my husband if he would like some chicken to take home. One of your KFC resturants is located about 6 blocks from my home. I had not had any fried chicken in months. Well, he said it would be ok. I went thru the drive thru in Clarksville, Indiana. I was going to get 8 pieces to take home. It came to $14.00 something. I did go ahead and get it. Where does your chicken come from? I couldn’t believe this chicken cost so much. I can go to Kroger right down the street about 4 blocks and get 8 pieces for $7.99. Your prices are way too high. I just can’t believe this. I just want you to know I can’t afford to eat at your KFC’s anymore. To make matters worse the chicken tasted like it had been left in a warmer most of the day. I was there maybe around 4:00 PM. Thank you. Adah Dahmer-Marsh

  173. KFC would be a very welcome addition to CUT BANK, Montana! Please come, build, and invest in Cut Bank; there is a great potential here. The growing city of Cut Bank serves a large area of Northern Montana and Southern Alberta, Canada. We sure NEED, and we’d sure LOVE, a KFC here!!!

  174. I used the drive through at KFC on Teal Road in Lafayette IN on 02/08/14 to pick up a 9 pc Family Meal. It was 6:00 in the evening, so you can imagine my surprise when the girl at the window told me I would have to pull forward with 4 other waiting vehicles, because they ran out of mashed potatoes and had to make more. I did and after 15 minutes noticed three of the waiting cars left. I had already paid $21.39 and was not going to just drive away! The car in front of me finally got his food, but after 10 more minutes without mine (25 min. now) I looked up their number on my phone and called them. I told the boy on the phone, who answered “hello”, (really?!)that I was still out where they told me to wait for my order 25 MINUTES AGO, and he said, “Oh, what did you order?” NEVER AGAIN!!!

  175. You closed the Kihei, Maui store and kept the Kahului one open, which is very poorly run. The chicken must be cooked in cooler oil because it is disgustingly greasy. The cole slaw does NOT taste like cole slaw in other stores, in fact it tastes a little like soap! The biscuits were also very oily on top. I miss the good food from years past and will not waste any more money. Too bad another franchise is so poorly run the food quality has fallen.

  176. Yesterday we ate at the KFC in Rowlett, Tx located on highway 66. We had their buffet meal. Within 30 minutes I started having severe stomach cramps and an upset stomach . I don’t know what is wrong with the food served there but you have a problem . Several of our friends say eating KFC always makes them ill. My sister-in-law says the KFC in Athens , Tx went out of business. She said she always got sick After eating there. So it was a blessing that it shut down. Sincerely

  177. Yesterday we ate at the KFC in Rowlett, Tx located on hwy 66. Thirty minutes after we ate there I got severe stomach cramps and a very upset stomach. Something is wrong with the food you are serving – theirs is buffet style. Several of our friends commented that every time they ate KFC they were ill. We ate KFC way back when the Colonel was alive and I don’t think he would appreciate having patrons ill after eating his food .

  178. KFC should consider a “will call” window for people who do not have time to wait in line or the drive up window. Think about it? You call on your smartphone or email the order in and are given a # and time to pick up and have 2 options, walk in or drive up to a separate window for “WILL CALL” only. The congestion the drive up and counter would be cut in half. FYI, I’m also sending this to BK/WENDY’S/McDonalds/TACO BELL. I think someone will bite!

  179. I visited your Pleasant Hill, CA store located on Contra Costa Blvd and the wait was a little long for a kfc bowl combo and a two piece white with fries… when I finally recieved my order I was given the bag with food but no drink and my wife said the fries were missing. So I get the drink remind them of the fries that are missing, drop the wife off at work and when I get to work and open my meal I see a leg and a thigh!! Now I’m stuck at work hungry thanks to your incompetent employees.

  180. I live in Lovington NM. I would like to tell someone about the KFC in Lovington. My daughter and I go to KFC about two times a week, and have done this for the past 4 months. Every time we go, the place is very clean, and not just one employee, but every employee, every time, is smiling, kind, and helpful. My experience at KFC in Lovington is so pleasant that I felt the need to contact someone in hopes that they could be recognized for their hardworking staff.

  181. I just LOVE your chicken! But I can’t have it as often as I’d like because I’m disabled and home bound. I have to depend on others to go and get it for me. It sure would be great if you’d start delivering it.

  182. Dear Niren

    I dont know whether i have reached the right email id or not but i would like to complain about the outlet which is opened in Kundly sonepat Haryana.

    I often visit KFC outlet as i live near bye but i have my worst experience that everytime they dnt have food to offer .for e.g Rice is not there when you order,no gravy many time catchup is not there ,pieces are not even somewaht hot to eat.

    I have told the staff to let me talk to Manager but they dnt even entertain that and even give false promises that with in few days it will be ok .

    Kindly look up in this matter at the earliest as it is very shocking to get this type services from a reputed brand like kfc to show these standards of customer service.

    RegardsKunal
    # 09999996560

  183. My comment/question to the head chief in charge of KFC is this.
    Why does KFC not offer a discount to Military/Police/and Fire Department personnel? Is KFC anti-Military and so forth? Will 10 percent break the Franchise? Reach down in your heart and support us retired or active. We have done our part, try to stand up and show America that you will do your part.Thankyou.

  184. Went several times over the last year. Last 2 times I had very poor service. Waited 36 minutes for food last time and tonight I was told it would be 60 before I would get a 10 pc bucket value meal. I even asked the person twice “an hour wait?” And they said yes an hour. That is ridiculous. Will never go again……….

  185. An hour wait for 10 pc bucket value meal at Union City, NJ, 07087 location????? I could cook a meal at home or order from home and wait an hour for food to be delivered. What the hell is that?? What kind of management do they have there? I said no and left. Also the people don’t even act like they care what they are doing or how the food comes out. Never again!!!!!!!!!

  186. I purchased 30 hot wings at KFC in Norwich,CT to go. When I got home the chicken wings were raw. There was still blood on the chicken wings. I called the KFC in Norwich,CT spoke to a supervisor and she told me I can go back there and get another 30 pieces of hot wings anytime. She got my name and she said it will be listed on the supervisors book. I went today to claim the 30 pieces hot wings the supervisor named “Chris” gave me a hard time. He said that my name was not listed on the book. And when he asked how many wings was it I said it was 30 pieces. He answered me back he said “well I don’t have the much wings right now! And I’m not making it.” I wasn’t able to get back my 30 wings. So I left the store. So annoying!

  187. ?.On Friday Feb. 21, 2014, my family ordered 3 meals at the KFC in Richmond Mo. The store was not busy. It took 25 minutes to get our order. When we arrived at home we found our order was wrong! When we went back, they said ,no they were just out of items and made substitutions. No mashed potatoes, sub’d in fried okra. Instead of hot wings we got……hot thighs….? Instead of original recipe we got extra crispy. Instead of biscuits, we got cookies. Am I supposed to pour the gravey over a cookie? They said, well you can. Went next door and had pizza. Our dogs ate well that night.

    I

  188. I tried to fill out the customer form on the KFC website, they didn’t put a receipt in my bag, so I tried the other form for complaints without a receipt. It won’t let me because I do not have a phone ! I guess that’s one way to blow people off !!!!!!!!

  189. This is the 3rd time in less then a month we have beed disappointed with our meals from KFC. I send my husband and son to pick up our dinner since the other 2 times recently they went thru the drive-thru this time they went inside to order,well that didn’t help. I don’t know what the problem is with this location but every time we go there our order is wrong, missing items,and wrong menu items, seems like we can’t go on Sunday’s and get our correct meals, so Popeye’s and Church will be our fav’s from now on!!

  190. Oh yeah, its the locaton on E. Willmill, Las Vegas, NV, the problem is since its Vegas no one cares about customer service because millions of people come here so why worry if we don’t come back plenty of vistors will.

  191. your k.f.c in Lincoln Illinois in my opinion is in need of new management. i can not tell you the last time that i ordered from there and my order was correct! i was just there 2 weeks ago and i wanted the family meal. i ordered for our sides, mashed potatoes, beans and cole slaw. the only thing avaiable was corn and potatoe wedges, really??? then i asked for the crispy chicken and i recieved original that was so grease soaked that you couldnt even eat it. i called and asked for the manager and low and behold the manager is who filled my order! Also the place is always dirty!! i will never go there again and i will never recommend any one to go there. for now on my family, friends and i will get our chicken from our local IGA!

  192. Hi,

    I writing this mail to express my extreme disappointment with your services at the “EDM Mall(Ghaziabad)” outlet.

    Today I placed a take-away order(Order Number: 35213076603) at your outlet. But later I found that the chicken pieces in all the Zinger Burgers were undercooked.

    This is not the first time I am facing such type of issue with that outlet; In the recent future they often used to miss some thing from my take-away orders.

    I am really very very disappointed with this experience and I’m afraid I will ever visit that place again. I request you to please think a little about the health of your customers and stop serving us raw(undercooked) food.

  193. I have been to the Montwood, 79936, KFC on 3 different occasions including today and found the place closed. I went at 11 when they say they open and twice at about 10 after and nobody was there, the doors were locked and nobody answered the drive through. I will never go to this KFC again and for some reason the one I like on McRae is gone.

  194. this should be of a very serious concern to you people,the issue is that i was served a non-veg burger instead of a veg burger by one of the employee working in your bandra outlet (hill road)…i had been to kfc on the 27th of feb 2014 at approximately 2.40 pm ordered for a veg burger i.e a combo of veg rocking burger along with the fries and a coke…i was served with chicken rocking burger which i had it mistakenly..this is no way to deal with people,you have to be bloody particular in what you are serving,how the hell can you hurt someones religion like this i have never had non-veg in my entire life,i am going through mental torture that i had non-veg since the last 2 days,can ull do something about it,i just broke by religion because of you peoples stupid mistake,i am extremely paranoid with the negligent behavior of people working there…i have the copy of the bill all the details of the things i had called for and also the pictures of the same…i will sue ul under the law of tort and have the right to sue youll right away with the facts what i have with me…you can cross check about this matter with the concerned ppl working there about this incident happening….i have contacts wherein i can publish an article about you people in the newspapers and other source of media as well…if you’ll do not get back to me about this serious concern then i will not restrict myself for doing anything which would harm you people’s image and can even break your customer base…it is a matter of serious concern..and i need to talk to the concerned person for the same..

  195. KFC at Fern Park, Florida has an management problem. Employees are allowed to curse at each other and to stand in back of kitchen and yell out to customers. I observed employees placing cooked chicken product on the same site they had placed raw chicken. They did not use a paper wrap to protect cooked chicken. Tables are washed with unclean water that has not be replaced. Rags are the same rags used to clean the kitchen. Employees do not wear hair nets nor gloves. Food on buffet is left out unattended for hours. Perhaps KFC should investigate before a customer is violently ill from your food and service. I shall not visit again.

  196. well i am highly dissatisfied with kfc i gave them another chance in the loris sc store went ordered a 16 piece meal 4 sides 8 biscuits.have always substituted legs in the place of thighs never been charged an up charge for less meat.i did not get my order because i am not paying more for less especially when they have never done it before.the girls on 3 /1 /2014 were very rude when asked why.

  197. Today I order two, two piece Meal, all white meat, and since I am s Senior and don’t drink tea and coke I ask for an extra biscuit. When I got home I found that I got one piece of breast in both in both boxes and a wing in both boxes. So I called the store and I was informed that the wing is white meat. Sorry folks, not in my 78 years will a wing be a piece of white meat and cost an extra dollar at that. Also the biscuits were not baked through, they were in a wad and sorry looking. I also notice from previous visits that you downsized you biscuits and
    that doesn’t make them any more tasty. I guess what I want to say to KFC, I am not happy and want my two dollars back. I don’t care how you post it on the board, I did not get what I had ordered at the store, #G410045 or K036007. When I called she should have said ok when I ask for my $200.00 back. Will come back? Will I share this with? C.M.Ellison

  198. Kfc customer sevice is great, but the only thing that concerns me is that they fry the fries and all other stuff in the same fryer as they fry their chicken patties in. Its not right because of religious reason, some poeple like myself do not eat chicken, as I am a vegetarian. I would request for KFC to tell all their branch to manage the items put in the fryers(ex: there should be seperate fryer for the chicken patty and the fries and other stuff such as apple pie and cinnimon sticks). I really hope they do something about it.

  199. Ivisited today to get chicken.its pretty bad when you stop serving boneless chicken because its too expensive.its not a matter of expense but a matter of what the customers want.everything today is costly ,is it worth the loss of customers ?when you have a great thing you always change it or stop carrying it.what’s wrong with you people?customers come first not the expense

  200. i was in your glengormley (uk) store at 8pm and when i ordered a bargain bucket i was told that there was only 8 pieces of chicken left. there was only one other customer in the shop. i asked the guy serving how long for more and the manager (stacy) answered him saying 20 mins. i asked him if the 2 missing peces to make it 10 could be replaced, he asked her and she didnt even look up and said no. i asked her why not and she ignored me. even the guy serving looked surprised. i asked her why it was ok to lose a sale for the sake of swopping 2 bits of chicken for hot wings or something else as i couldnt wait 20 mins and again she ignored me. i asked the guy where the manager was and he said “she is the manager” just thought id say “well done” on that choice lol

  201. For the last 3 weeks we have went to the Placerville, Ca. KFC on Wednesday to get the ” advertised $2.99 POT PIE,” , and they are conveniently OUT. This past week we went at 1:15 p.m. and the store was OUT….AGAIN. Tried to place order and come back later and the employee was quit disturbed. Wouldn’t even take the order, and said they would not be having them. What a scam!!! They had only been opened less than 3 hrs. Will not be going back.

  202. Second visit to KFC in Spartanburg, SC and second time order was wrong. I do not like spending my money and not getting what I ask for! I wasn’t a big KFC fan to begin with because I think for it to be a chicken joint, it’s too expensive. I will never dine there again.

  203. I want to compliment nigel kfc the one situated at Angelo mall in nigel, when I came in this morning there was a great vibe withing the store, clean and neat environment,.. The cashier by name of Wendy was friendly, great communication and good service given.. Wow for the 1st time I enjoyed kfc service in many years.. Its a weldone from me..

  204. I was at the KFC in Brandon MS. on Saturday night 3/8/14 at
    around 7:00. I placed my order at drive thru, I was asked do you want orig.,crispy or some other kind, I ordered original, 10 mins. later when I got to window, the girl said we are out of orig. will you take crispy, I said I wanted orig. she said it will be 6 mins. and handed my a drink, well I ordered two so I asked for other drink, she said I didn’t get that, I said when I ordered the famous bowl you asked what kind of drink I wanted with it and I said sweet tea. she said oh well I didn’t get the famous bowl either, so I gave her back my credit card, to charge me again. then she comes back and says I’m sorry we are also out of sweet tea. I choose something else, and move forward to wait on my order, that comes out 15 mins. later. then when I get home my sides are wrong, I ordered mac and potato wedges, and I got mashed potatoes and green beans. what a complete fiasco. never going back and have told all my friends.

  205. YOU need to stop the chicken abuse you cruel monsters I can not believe you treat chickens like this I want you to stop this and say you are sorry to the whole world and to your poor chickens.

  206. I want to thank KFC customer service for their quick response . Yesterday I had a complain , just a little after I post my issues I was being contacted by an Representative from KFC CSR dept , who apologise on the store behalf and was told I would get back the same order deliver at no extra charges wow…
    Thanks again for the quick response and makes me feel better about the free order lol…..

  207. I went to the KFC at Jansen Park in Boksburg in the 13/03/2014 @ 20h30. I went Drive-Thru. 1)I got to the order window and there were nobody to take my order so I had to wait. Then the girl came to help me and I had to repeat myself almost 3 times of what I would like to order she was very unfriendly and did not listen to me. I wanted the Var/Bucket with Chips…she then told me that they only have 13 wings and that I have to wait +/- 15min for 2 wings, I asked her for a piece of chicken extra I will pay for it and she told me that I can not do that, I then told her it’s ok I will go to Mc Donalds just across the street…after all of this I stoped and asked at the pay window to speak to the manager please because I was very unhappy about the way everything was handeled…because I always buy from this KFC…the manager then came and told me it’s all in order I can get a extra piece of chicken. WHEN I GOT HOME THERE WERE NO CHIPS….NO POPS…AND NO EXTRA PIECE OF CHICKEN…I’m very very unhappy and would like you to please come back to me as to how you going handle this matter….please come back to me a.s.a.p…..thank you Mrs. R. Marais…I await your urgent reply…

  208. This I about the KFC in front royal, va. I have been going there for 8 years and in the last couple of months I have seen a major decline in the way it is being run. I got sick from there just a few weeks ago as well. Sometimes I go there and service sucks. The workers not around, then suddenly all appear. Overheard oan associate wanting to go pick up a pill on his lunch beak. Saw one fella that was strung out on something. Doesn’t appear to have good mgnt. Very sad. Loosing my business.

  209. Went to Croxteth Liverpool KFC and was served by jav cashier 726095 you need to take a note from his book as his customer relations were second to none fantastic attitude and a pleasure to be served by ! We’ll done jav .

  210. We have been loyal patrons of KFC in Delhi, Pune and now Bangalore for several years. Infact I have to pick up from KFC for my kids almost every week. What I want to bring to your notice is that none of the KFC outlets are willing to home deliver here. I am in Bellandur area on Outer Ring Road which is very populated and busy. The nearest KFCs are in Bangalore Central Mall. Bellandur, and in Total Mall. Sarjapur Road. It is very irritating because they keep sending sms and fliers promising home delivery. Please look into it.

  211. I eat at your place in SeaBrook Texas , one to two times a week. I was in drive thru on 3/16/2014,I ask the kid what is on sale, he came back with 9pic. With 3 sides for $19.99 I think that’s what it was. So that’s what I wont ,but one thing he did not tell me was that was dark only. I went to get my other half from work got home and we had all dark meat. And nether one of us eat dark meat we get the me ed so power dog gets the dark, and the ck was not cooked all the way. And we are to far from it to go back. But on the other hands we all ways get great food from there,so good job to your many. And Thank you so much.

    Melba Pearson

  212. Just recently I went in to your establishment located on corner of Lewis Blvd & Singing Hills Dr. in Sioux City. My intention was to buy 6 pieces of chicken, potatoes (lg.) and gravy.
    I was told that the cost would be $1.89 for five pieces of dark meat and $3.89 for one breast. With the potatoes and gravy the cost was over $22.00.

    I was told that an 8 piece meal was $21.00 and a 6 piece meal was $20.00.

    I don’t think my math is wrong but if 8 piece is $21.00, I assume the chicken is priced at $2.00. Why then is 6-piece meal only $1.00 cheaper.

    Looks like it KFC ripoff. In the same vain you offer the buffet all one can eat for under $10.00.

    Is business so bad for KFC that they have increased prices such that it discourages one to even consider it as a choice?
    JK

  213. Hello my name is Brenda and I usually visit your 2601 Brice Rd Reynoldsburg Ohio location. The last three times I have visited this location they were out of the the wings I get.I either wait 8 to 10 minutes to get them or end up ordering something else. This last visit I decided to go 15 minutes after the restaurant opened to ensure I would be able to get the hot wings I like. And was told we are out. I was told yet again 8 to 10 minutes. The people are very nice just disappointed no wings. Thank you

  214. WENT TO KFC IN NOBLESVILLE INDIANA ON SAT MARCH 29 @ 2PM. ORDERED 8 PIECE MEAL AT DRIVE UP. COST 20.77. ORDERED ORIGINAL REC. WHEN WE PULLED UP TO THE WINDOW OUR ORDER WAS WAITING FOR US IMMEDIATELY WHICH SURPRISED US. WHEN WE GOT HOME WE FOUND THAT THE CHICKEN WAS INEDIBLE. HARD AS A ROCK…HAD BEEN LEFT UNDER THE LAMP WAY TOO LONG SO THEY DUMPED THIS CRAP ON US! EXPLAINS WHY IT WAS IMMEDIATELY READY. DROVE 20 MIN ONE WAY TO GET THERE…WASTED GAS WASTED MONEY! WILL NOT HAPPEN AGAIN!

  215. Ordered the 20 pc dip em combo. When i got home no sauce! Its advertised with sauce and having to go back my 30$ order was cold. Then your employee offered a 1$ cake and 1 of ea sauce. I said are you kidding me? I will get mcds chicken nuggets over your food any time. You have a chance to replace meal and make things right but i doubt you will.. bunch of scavengers.

  216. I would like to say the KFC in Azle ,TX is not the place to work or eat at one of the so called managers there Jeremy treats his hard working employees like crap ,including his customers i went in there one day to get the corporate # and he was very rude to me needless to say I WILL NEVER EAT THERE AGAIN.How can you run a business with a manager that treats ppl like this i feel sorry for the employees i do believe i will be contacting the BBB this place needs to find a different manager or shut the place down.

  217. We went to kfc at central mall near garware college on 31st March 2014.we had extremely disappointing experience. Floors were dirty.cleaning workers were chatting and ignoring the people requesting clean tables. Air conditioning was not working. Counter staff ignored us when we complained about lsck of air conditioning. It was very hot day.staff also was not very enthusiastic. .in fact appeared bored and exhausted. Is this a level of service expected from world famous food chain?

  218. The K.F.C at 6615 Marlboro pike district heights, md treat they worker very bad and talk mean to them and will fire them in a harry. some one need to look in to this matter because the workers do not look to happy working at that K.F.c

  219. I bought a family bucket of dip’em chicken with the fixings. It was awful. It tasted like salt, and when you cut them open there was fat riddled all through them. Absolutely disgusting. I was told by the cashier a number of years ago not to eat there, and I didn’t until the other day. Now I will never go back. She was right. Disgusting!!!

  220. Worked for kfc 5yrs treated like a slave was threatened by general manager before , nothing was done, girl at work threatened me nothing was done. They make me do everyrhing while managers are paid to sit in office on phone or facebooking. They don’t treat everyone the same people talk back do no shows yet still have there job. I get talked down too g.manager lets employees talk bad about employees. I worked my butt off during five years yet one compliant happened 2-3 weeks ago and on april 1 was told I wasn’t aloud to come back to work . People late call out all the time smoke weed on kfc property and all. Stealling food yet a dedicated employee of 5yrs I want a call or something back I bet u give them all a drug test no more employees . Dirrty co workers never washing there hands. And all. I’m ready to talk to a lawyer see what I can do. My opinion kfc don’t care about customers or employees just money shame shame shame

  221. I have a complaint about store#05 in New York. On Parsons Blvd. I eat frequently at this KFC because it is next to my job. Probably the only KFC that i can get to thats why i love that its in my conveience. One day when i went to eat lunch there, I had a $100 dollar bill. After placing my order, a very large order. The guy said they dont take large bills. And procceded to ask me for a card to swipe for the purchase. When i asked him for the sign that should be up on the wall explaining that he said they took it down. If i would have seen the proper sign telling that i would have honored the proper payment. And he continued to serve my food and demand some sort of payment method. I only had a $100 dollar bill. I strongly feel that as a good customer, not that im right but right is right. The sign should have been up on the wall. To prevent that misunderstanding.As a KFC representative he should have honored my money. And put the sign up as soon as he could. Please be advised that telling them about good customer service is expected at all times. The store was full of people and it was very direspectful for him to treat me as a customer that i didnt matter.

  222. I have gone to the KFC here on Pleasanton, CA several times and each time I have had issues with either the staff, the service and the food.
    One time I waited by the drive through speaker for about 10 mins and finally just drove up to the window. I told the person at the window that no one was on the speaker. The lady said “oh, that’s because I have it turned off.” ………So I ordered my food and when I got back to my office found that the order was wrong (as usual). Several other times, I was given food that looked as if it had been sitting for hours. It was dry, tough and cold. The only way I could be sure to get fresh hot food was to order it and ask them to make it while I wait. I stopped going to the Santa Rita Rd. KFC for several months. Today I decided to give them one last try. I did the drive up thing and was served fast. I had ordered a 2 piece meal with cold slaw. BUT when I got it back to the office again the order was not correct. One piece of the chicken was dry and tough the other, which was supposed to be a thigh, but was a back/breast was very underdone so I did not eat it. The cold slaw was strange tasting and I did not eat that either. My experiences with KFC have been awful. Rude cashiers, uncaring staff, wrong orders, bad food. Today is my last visit to KFC forsure. I will no longer pay for food that is inedible and treated as if the staff is doing me a favor by waiting on me.
    I work hard for my money and to throw it away on KFC is not ever going to happen again.
    D. Jacobsen

  223. Purchased a zinger burger meal and 3 pieces meal on Saturday 12.04.14 at West Gosford Branch. The pieceis of chicken were so small – bite size!!!!

  224. La Plata, MD store is dirty and the staff have no clue what customer service means. My chicken was half warm and the cole slaw was not cold. And, the cole slaw is not what I remembered – have they stopped using any type of dressing? Just cabbage and carrots?

    Is this store being phased out to closure? The franchisee should have his contract voided.

  225. I was a Northland Shopping Centre on Saturday the 12/04/2014, I had just finished shopping and instead of sushi as i usually get i felt like a snack, so as i was leaving to go to my car i noticed that KFC have Taster Boxes which i was thrilled with.
    As i proceeded to ask the sales person for a grilled Chicken fillet taster box, he looked at me and said ” do you know what the time is ” and i replied well Northland is neally closing so it is about 5.15 then he said there is only a small fillet and chips in that taster box!! and i replied aaand is there a problem with me ordering it, im on a diet and i just want a snack, then he yelled out are there any grilled chicken taster boxes left really loud in front of everyone, i was now starting to feel a bit embarressed, as all the customer’s were listening, i finally got my taster box thank heavens, but im shaking my head trying to understand why he did’nt want me to have a starter box at 5.15,or any time for that matter!! as the board behind the counter doesn’t say a time to have a starter box.Maybe he wanted me to purchase more from them, i dont know, but it wasn’t a pleasant experience i might stick to my Sushi for a snack from now on.

  226. I had the most agonizing time yesterday at the Maple Shade, NJ location…..ever!! While no one was impolite at all, I waited for a good 25 minutes for a very small order. No one seemed particularly bothered by the fact that I stood waiting while others came and went…..an excuse was given after about 10 or 15 min, but still nothing. No concession was offered: coupon, refund, extra food. Just sorry for ur wait…..OMG!!! Never again!! RUN the other way!!!!

  227. I went to one of your stores in Green Bay Wisconsin and got bad product Grease was running of the chicken and the skin on the chicken was so dark almost black. Store #H653074. Date I bought this was april 22nd. Time was 8:35pm ticket #2222.

  228. After waiting in a drive through for 20 minutes. I asked for the chicken pie and one $199 piece of cake, # cars ahead of me. Again waited for 20 minutes.
    I saw they gave my an entire cake as my charge was $10 dollars plus. I just didn’t feel like holding the line up as i had waited so long myself.
    I got home. Started to eat this pie? it was all mash potatoes, watered down corn, and a total of 2 small pieces of chicken! They didn’t have much of a choice for drinks. NO ice tea. Well i guess K.F.C will no longer be visited by me! that was terrible food and service….

  229. Yesterday April 26, 2014 I went into the KFC Restaurant located on East Bloomingdale Ave. Valrico, Fl. This is the KFC that I always go to as it is near my home. I went inside and ordered my food. While waiting I looked around and it was clean on the inside, the cashier at the counter couldn’t have been sweeter.

    However, as I was waiting for my food I over heard a manager and a female employee (I have the names of the 2 individuals but won’t type them so not to embarrass them) They were talking to an employee like he was a dog. I don’t know what happened or what this individual did, I do know that there is a right and wrong way to talk to someone and the way this manager and female employee spoke to this person was totally wrong.

    I certainly hope that someone from Corporate will be watching this store and sending someone to observe how they treat their employees. What a shame this was for me to hear it turned my stomach and I truly regret not saying something. Hoping this will get some action taken.

    A very concerned customer.

  230. I have been a customer of KFC for 50 years and like everyone else, had good and bad experiences. About 2 years ago, I received KFC coupons in the mail and went to the Kendall location (Miami, FL) where they refused to honor the coupons and made me feel like a fool in front of other customers. I stayed away from all KFC after that for a long while.
    About a year later, I decided to try another location on 152 St, Miami, where the service was pleasant and the food tasty. That was until I got half way through my meal and found a long fried hair in my chicken. That was good enough to keep me away from all other KFC until today, another year or so later, when there was a “Buy one, Get one meal” Coupon in the Sunday paper.
    Hoping there was new management in my neighborhood KFC on 98th Street and US 1, Miami, after more than 2 years, I decided to take a chance. The coupon was for buy one 2 piece dinner, get one free. The restaurant menu states that the 2 pc dark meal is $6.49 and the 2 pc white meal $6.99. I gave my coupon, ordered two 2 piece white meat meals for $6.99 and they charged $10.49 plus tax. The reasoning was that the meal was $6.49 and white meat was $1 per piece, per meal (even though 1 meal was free) extra. When I got nowhere with the girl, I spoke to the manager who backed the girl and told me they really don’t need stupid customers.
    I’ll let you guess if KFC will EVER see me or my family, or anyone I know, or anyone I can possibly tell this story to, again.

  231. April 28th. Went to KFC with two for the price of one coupon. At 110 West Hobbs Roswell New Mexico. What should have cost me $2.99 plus tax cost me $6.63 Where was the two for the price of one? You just lost two faithful costomers.

  232. I recently received a raw boneless chicken breast with my doublicious sandwich. I contacted corporate with no response. I also contacted a lawyer. I still have the sandwich in my freezer. This is negligence on the highest level. I will not visit KFC ever again & will do what I can with my 12,000 followers on Facebook to make sure no one else does either.

  233. On April 30th my boyfriend and I went to KFC in Burien. We asked for all dark meat and when we got home found out it was mixed. I love KFC but this was the worst I have ever tasted and the people that work their weren’t very friendly. While waiting there was another customer complaing about his service. Don’t let KFC go down hill.I probably won’t go back for a long while. Very disappointed.

  234. I went to KFC last evening. The young man taking the order was very pleasant. He took my order, wanting the 10 piece original combo then he politely explained that they were out of original. So I ordered the extra crispy. I waited in line for 25 minutes. When I got to the window to pay and pick up I was told “I am sorry, we are out of chicken.” I actually burst into laughter. I think I startled him with my laughter. He closed the window coming back and said it would be another 30 minute wait. I smiled and said no thank you. I couldn’t help but laugh hysterically, you sell chicken and you run out???? Really???There was no reason to get angry, but I did learn a valuable lesson. I will ask if the company before I order if they actually have chicken before I sit in line and wait another 25 minutes to laugh at a poor kid in the window. I was a nice customer but the way people were driving around the waiting cars I am thinking they were nasty to that poor young man in the window…

  235. Saw TV commercial for wicked wings at 50 cents a piece. Saw a notice outside the KFC store at B.P.Service Centre, Albion Park, NSW yesterday stating the same offer. On a visit to Sydney today went to Nothmead Store #6525 to try these out at such a good price. Store manager and serving staff knew nothing about the offer and I had to spend more that I wanted. Food was great as usual but I am an aged pensioner and not expecting to have to explain a food offer I saw on TV to the manager.

  236. I went to KFC on hwy. 365 in Port Arthur, TX 77640 on Saturday, May 3,2014. I drove to the drive thru and waited–no response–a man was taking trash out and I asked if the drive thru was working he said yes, to bent down and yelled hello–no response. He told me to go a head and drive around. I did. I got to the window and waited to no avail. I could see three employees talking and they looking at me and keeping on talking. I waited a little while longer as they continued to talk. I again saw them look my way and turned back to talk. I was NEVER waited on. I was buying food for a Kentury Derby party and KFC lost busineess that and I will NEVER return to KFC. This store is the only one in our area. I really like the chicken, but I went to Chruch’s where the service was excellent. I will go there from now on. I double anything will be done, but I probably was not the only customer that day that went away without chicken. I have never not been waited on. I am 63 and this is my first experience was such rude employees. I would fire the bunch and teach the next group of employees how to treat and wait on customers. If this policy continues your company will be closing the only KFC in our Jefferson County area.

  237. Navarre FL – Sat: arrived at KFC at 7:45 was in the door in line within 30-45 seconds. The Employees behind the counter were scrambling to prepare a large take away order of 15 buckets of chicken and there was one elderly couple in front of us. We waited until the take away order and the other couple were served and then tried to place our order for 3 adult buffet’s. The time now is 8:01 and was told by the person running the cash register that the buffet closed at 8:00 and he can not sell any more buffet’s. I told him I was in line for 15 minutes and if he had been running the front effectively I would have been served 15 minutes before the buffet closed. HE REFUSED TO SELL US a buffet and we left. {{{there were piles of food on the buffet. Also I guess it’s better we did not eat there because he store is beyond Nasty. We will not EVER return to this location and I will think 2x before ordering from any KFC

  238. I called the KFC in Sand Springs OK on May 5, 2014 at 5:15pm. A male employee answered the phone and I asked if they still had a chicken fried steak special on Mondays. He replied “yes we do. I am really busy. I’ve gotta go. Bye”. Then he hung up the phone. Very poor customer service.

  239. I visited KFC in tonbridge on the 5th of May and I was very happy with the lovely young man
    Who served me. I would like to say that Josh is a lovely and kind, caring man and I will be coming back again he is going a lovely job.

  240. why do you have tip option when u pay for your drive through orders. It really puts you in a spot, not to mention embarassment. People look around for coupons to gets a little better deal, if you put tip to your order, what’s the point of even looking for coupons and going for tooney-tuesday to have a KFC meal.
    You tooney-tuesday price is already going up and up all the time, you can’t call it tooney-tuesday anymore, in addition to your chicken pieces getting smaller and smaller.
    it’s like my sister says, “KFC tooney-tuesday is like their chicken have ‘polio’ because they are getting smaller and smaller.”

    Also, the attendants gives you orders of fries and never include ketchup pouches, unless, I remember and ask them. Sometimes they even give you items missing…you will their incompetance after you have paid tips for a service not provided. Remove the tip options, it’s a shame for KFC to have that option for the customers.

  241. Went to Nashville, Ar store and for the second time I was challenged by an employee. First time she got upset because she said I did not place an order before coming to pick up window. I did. Second, time she argued with me twice that I did not tell her that I had a coupon. I most certainly did! I worked in retail for most of my life and I know this is NOT how you treat customers! I doubt seriously if I go back to this store. A customere does not have to take this kind of treatment. There are other places to eat.

  242. Recently your service at many of your KFC restaurants is very poor. I love KFC but the service is bad. And this is why you are losing business. Recently we ate at KFC in Dublin Ca and the food was good but the service was not so good. I had to go back up to the counter four times after receiving our food. There was no dipping sauce there was no butter. And the store was not busy. The tables were not cleaned. I have had similar service also in Livermore Ca. And I believe the town is Lockeford Ca. I love KFC but lately your service is going down hill. Please improve your service. Or your going to be losing another customer.

  243. Dear Sir,

    On 5th of May 2014, we stopped at a food mall, by name Partha Food Mall, on National Highway No. 4 ie Pune -Bangalore route. This highway joint had your counter, but it is too unhygienic and unclean. Flies were in abundance. Do you expect that all Indians paying for your products, like to eat unhygienic food? The waiters were unclean with dirty habits of scratching the sweaty head, neck and back etc and not washing hand!
    Do the KFC ventures in US also serve the food in unhygienic way.
    KFC, please remember that Indians too pay for their food purchased from your counter. The joint is on the highway as written above and the name of the place is WAI, near Satara, Maharashtra state, INDIA, Pin/Zip-415517. Now left to your action expect your reply.

    Dr. Saleem

  244. Today is Mothers Day, so I went to kfc to pick up a bucket of chicken so I would not have to cook for my family, in addition I had a coupon for buy one get one free 2 pc meal that was going to exp 5/11/14 from Parade Magizine found in the Miami local newpaper a few weeks back. You can imagine my dismay when I was told they were out of chicken! I proceded to ask for a rain check for my coupon. The counter person told me she did not know what a rain check was and would get a manager. The manager told me they did not give rain checks. I ask her how a chicken place can run out of chicken at 5:30 on a Sunday which happens to be Mothers Day? She said another manager had not ordered enough. So maybe for Fathers Day KFC should up their order so this does not happen again. One good thing out of this was that she did tell me that they had called five other stores who were also sold out of chicken, so I did not waste my holiday or gas to try and locate KFC chicken in my area. Thank You, Disappointed Sheila Epstein.

  245. I am an enthusiastic customer and investor in KFC (Yum stocks). However, I am becoming very concerned about the quality of the chicken and the portion sizes. On May 11th I purchased chicken in Decatur IL. The extra crispy chicken was the worst I have ever tasted. It was extremely dry and not crispy at all. Sides are now extra and come in much smaller containers. The price has increased significantly. Needless to say I went elsewhere, to Kroger, and bought the sides there. Hope the stock doesn’t start dropping.

  246. I went to the KFC on East Street in Rockford, IL last Friday.
    I noticed it is dingy and old. Inside it is the same.
    I ordered a 2 piece meal. Got it home and discovered I had a tiny
    dried out wing, and a Breast that had been in the hot box (or under lights) for hours as it too was dried out and tough. The
    mashed potatoes were soupy and the gravy barely warm. The biscuits baked at a high temp so they browned on the outside and
    were not done all the way inside. I worked in Food Service for over 30 years. This is NOT good business. Everyone I have talked to, neighbors, friends, and family all said the same thing, Oh we NEVER go to that one anymore.

  247. Beware of KfC food under cooked.Box they put the food in breaks apart They don’t complicate for the money you spend.

  248. Today, May 13th, 2014 I visited your location that Is located in Norco California off Hidden Valley. I went through the drive-thrue and had I had 2 coupons to use. I asked if I could do two separate orders and they said no. so I placed my order using one coupon. I pay and decided to get off the car and go get the second order by walking in, as soon as I walked in the “MANAGER” name JESUS didn’t even let me say nothing when he said, “MA”AM YOUR NOT ALLOWED TO DO THAT, BUT I WILL LET YOU” he didn’t even know what it was I was going to order or anything. I though it was so rude for a “MANAGER” to speak to me like that. If I am paying for my meal, I should be able to order as many times as I want whether I go through the drive-thrue or inside the restaurant. Very disappointed that they would have people working there with that attitude and to even have a “MANAGER” doing that!! I sure will not come back to that specific KFC!!!!!

  249. Today, May 13th, 2014 I visited your location that Is located in Norco California off Hidden Valley. I went through the drive-thrue and had I had 2 coupons to use. I asked if I could do two separate orders and they said no. so I placed my order using one coupon. I pay and decided to get off the car and go get the second order by walking in, as soon as I walked in the “MANAGER” name JESUS didn’t even let me say nothing when he said, “MA”AM YOUR NOT ALLOWED TO DO THAT, BUT I WILL LET YOU” he didn’t even know what it was I was going to order or anything. I though it was so rude for a “MANAGER” to speak to me like that. If I am paying for my meal, I should be able to order as many times as I want whether I go through the drive-thrue or inside the restaurant. Very disappointed that they would have people working there with that attitude and to even have a “MANAGER” doing that!! I sure will not come back to that specific KFC!!!!!

  250. Todayat wwork Marlon Wiggins (moe) threw a big fit in front of the customers in the lobby and he got mad because I asked him to pay for what he rang up for his self at the register my register comes up short allot and half if the time I’m not even the one using the register .he got mad and asked me who I was talking to and went to grab the keys to the register to unlock it I have no clue what he was doing with the keys ..when he returned the keys he purposky bumped into me and called me a bitch …this is very unacceptable behavior and I didn’t do anything to him for him to act that way and the friendswood location doesn’t want to do anything about anything or any one it sucks

  251. On Friday, 9 May, I attempted to buy two “2 pc. meals” from the Kentucky Fried Chicken restaurant at 2205 South Broadway, Santa Maria, Ca. I tried to use a “buy 1 get 1 free” coupon which had been included in the Parade newspaper magazine and which offered meals consisting of “2 pcs chicken, 2 individual sides, 1 biscuit.”

    However when I asked for individual sides of potato wedges and green beans, I was told that the coupon offer only covered side orders of cole slaw and mashed potatoes. When I pointed out that the coupon didn’t say anything about such a limitation, I was told by the assistant manager that, since the photograph on the coupon only depicted cole slaw and mashed potatoes, that was all that a user of the coupon was entitled to. She then told me that the practice was in accordance with instructions from “management.”

    In my opinion, a decorative illustration on a coupon hardly constitutes legitimate notice to consumers of a limitation on use of the coupon. Claiming that it does seems rather dodgy.

    I didn’t realize that KFC management endorsed such sleazy bait-and-switch tactics. At the very least, the tactics seem to be unethical. I certainly am disappointed in your company’s policy.

  252. on several occasions, the KFC in Coolidge Arizona has NOT had grilled chicken available. The running joke around here is it’s a 50/50 chance of getting a full order of grilled chicken. Absolutely horrible way to run a National chain restaurant. Never again will i even attempt it. and i will tell everyone who will listen how Horrible the service and management of KFC is run. I mean really???? How do you not have enough Chicken on a Friday evening, at dinner time no less.

  253. I have been visiting KFC in Brodheadsville Pa, the past 6 months. approximately twice a month.I pick up a 6 piece bucket meal to take home for my family. I request 3 pieces original and 3 pieces grilled. No matter what time I come. They never have grilled chicken. Once I was able to get 1 piece I had to substitute with extra crispy chicken. I find this extremely inconvenient. I could understand once or twice but this happens every time. I wouldn’t write my concerns if I didn’t want this rectified. I will tell you my patients had worn thin over this situation. I am probably not going to return. I can never get what I ordered. It’s not like I’m ordering a 20 piece bucket. 3 pieces. I don’t see this changing!

  254. I was shocked when me and some others went in to a KFC
    Restaurant in Blackpool near the tower as the disabled toilets
    Are down stairs which I think is inappropriate as my friend was
    In a wheel chair and could not even get to the TOILET I am
    Disgraced with KFC and I think some thing NEEDS to be done
    About this problem and I’m highly disappointed with KFC.
    As it is not a disabled friendly place !!

    • No I worded that wrong the nomal toilets where donw
      Stairs and the weren’t any disabled toilets

  255. I have been eating KFC for years now. But it seems that KFC doesn’t value their customers. I bought a 2 pc meal (too much money) and I was SHOCKED to see that this Scranton store had sold a biscuit that was HARD AS ROCK, the 2 pc. chicken were SO SO small that it equaled to one, and the 2 sides were portion for an infant.

    WHAT HAS HAPPENED TO THE OLD KFC, where the meals were decent size and fairly priced???????

    Well from now on, when I craved fried chicken and a decent biscuit, I will cook these myself, KFC has just lost me as a customer. I know they won’t care, but I’m sure I’m not the only one that is getting BISCUITS that are HARD AS ROCK from that KFC store.
    Good-bye KFC, sad to say, forever……

  256. The KFC in Batesville, MS is about the nastiest place to eat! I think it gets worse the more I eat there. I tried to contact someone, only to be ignored. The food is cold; the store is nasty; the crew doesn’t go out of their way to be nice at all. The mashed potato bowl is not sold as it’s advertised- ever! They just cut up chicken strips & put in there. What happened to the chicken nuggets that are supposed to be in there…with the cold potatoes & the corn that’s obviously been sitting in the heat too long!? I think I’ll go across the highway to Popeye’s from now on!

  257. On May 24, 2014 I went to the drive-up around 5:00 p.m. on Main Street in Hendersonville, TN, requested a #7, young lady asked what sides etc. and gave me my total. Pulled around the building as requested, two other vehicles ahead, well it was my turn pulled up I waited and waited. I watched the inside front counter employee help others, for 10 minutes no one came to the window not to even take my money. When the young lady finally came she said, “May I Help You”, I said, “you took my order”,! Her response, “OH, I FORGOT, WHAT DID YOU ORDER?” I was floored not to mention, how can you forget something you put in the system, the order takers (Cooks) should have picked upon it. First, I said to forget, then I decided to go in and speak with the Manager, she did not seem to be disturb. Just said what did you order walked to the back apparently the cook was not there to drop the chicken strips. She proceeded back to the front counter started helping someone else, and yelled through the store “she needed some help with the cooking and to drop some “strips”. I asked her how long will it take, she hee-hawed maybe 6 minutes. Her attitude was not customer friendly and I finally said just to forget it, she apologized and said, ” I Was Going To Give Them To You”. Basically, I do not want to be given anything other than good old “Customer Service”. I had gone to this same store two weeks ago and I had over a 20 minute wait. I have resided in this city for over 30+ years and will never go there again and it’s sad it has come to this because my grandson loves KFC. Respectfully!!!

  258. I live in Summerville SC. I was not wronged. But it looks like it is just as hard to get in touch with you as your stores. I called 5 stores in my area and not one picked up the phone. I could not get through to some.
    I went on line to see what you served on your menu. This it itself was hard seeing that you did not have a menu per se. It does not say what your buckets are, how many in the buckets. What sides you have. etc.
    It did say you had salads. But when he got to the KFC they said that they did not have salads. I don’t think they even said if it was just them that did not have salads.
    The people at this KFC have always been nice. I wasn’t there this time so I am going on past experience.
    If I could have gotten them on the phone I would have found this out. My survey code is K03201960526143731
    I just think that if you going to say that someting is on the menu that the stores should have it. At the very least list what is on you menu on line.

  259. hi im iraj from iran.can I have kfc agency in iran because not boycott and also apple getting started in iran
    im ready had in iran kfc agency
    thank you.

  260. 1st complaint. The location we frequent states on the door and on the website that the dining room is open until 10 pm. (This the Buda, TX location) Every single time we’ve been there in the evening they’ve already locked the doors before 9:30 pm and tell people they have to use the drivethru.
    2nd complaint. On our last visit, on the back of our receipt, it gives you their website to enter a chance to win $1000. Not only does the form NOT work but it takes you to other spam type websites to do surveys in general, not just for KYC. NOT a happy customer, and I’d suggest not going to the Buda TX location

  261. Got ad for Wednesday special today. At 6:15 Brownwood Tx KFC was out of Wed. Special & offered no alternative. This store is always slow. I am disgusted.

  262. Brownwood Tx KFC was out of Wednesday special at 6:15pm and offered no alternative. Always slow service.

  263. This is the only format I could find to tell KFC about an employee of theirs.
    I stopped in to a KFC branch in Palm Coast, Fl on 5/29/14, to purchase a cup of ice. When I entered, the young lady at the counter smiled and greeted me (not seen that much anymore). I asked for a small cup of ice and was given the cup by a SMILING,courteous young lady named ‘Dorian’. When I asked how much I owed I was surprised when she told me, “nothing, we don’t charge for cups of ice”. I thanked her and tried to give her a couple dollars as a tip for her courtesy. She very sweetly turned the tip down stating it was against policy to receive gratuities. Now, there was no one else around to see or hear and yet she upheld your policy. I found that very refreshing in today’s world. You have a very honest, courteous, friendly employee with great integrity. I hope you appreciate this young lady, she is quite an asset in today’s market.
    Thank you for reading my comment.

  264. I need to make a correction on my post…
    the employee’s name is ‘DARIAN’ and the restaurant ID is j718275

  265. we visited store # j718316 in Salem, Il on may 31 at 5:22 pm. ticket # 4880. I will say it was raining out, the floor was really slick. no wet signs out, the counters were very greasy. the tables we sat at we used our sanitizer to clean them. the window sills were filthy, we really enjoy eating here. the Centralia store has closed and the mt. Vernon store is very clean. I used to be a burger chef manager before and we keep our store very clean. I have always said if the food serving line is dirty, then the kitchen is worse. wont go back until we see a difference.

  266. I hardly ever go to KFC, but for some reason I decided to give them a try today. Big mistake! I ordered 5 hot wings and received 5 things – I’m not quite sure what type of minature wings these were. They were smaller than my little pinky. I literally took a photograph as I could not believe that they actually called this a “wing.” I was charged $4.53 for something that should have cost 50 cents. I have never seen such a pitiful excuse for food! This experience has convinced me that I should never, ever, never go to KFC again. I guess the rumor that KFC uses sickly, GMO fed chickens is true. If you were to see the picture of my wings…you would surely agree! What an awful, pitiful excuse for food!!!!!

  267. I have been a very faithful customer to KFC for over 20 years which is why I am so appalled at the commercials you are airing right now. There are two commercials one with a Caucasian he I presently live in Texas being military we move a great deal family and one with an African family it appears that you all think African Americans eat with their, because there are no plates on the table till the end and with the Caucasian family they begin the commercial with a set dinner What an insult we are not animals, being military and living all around the world we see a great deal of racism especially here in Texas. I will spread the word on the racism of your company and I will no longer give of my money to such a place.

  268. my name is Kirstin Papageorgiou i recently got fired from kfc by my boss Juan over at one of your stores and here is the address to the store i worked at 10272 Front Beach RoadPanama City Beach, FL 32407.
    I worked 2 days and got fired because i couldn’t make it in. i understand its life but when it comes to being fired because you can not make it in when it is a family emergency then it becomes something else i recieved new from my mom on Friday June 6th,2014 that a family friend that i have known all my life was just diagnost with advanced stages of prostate cancer yet, Juan fired me the very next day on Saturday June 7th,2014. Now if you ask me that was uncalled for. I honestly think i should not have been fired over that. It was childish of Juan to just up and fireme when he didn’t give me a chance to explain anything and honestly im very upset about this.
    Thanks,
    Kirstin Papageorgiou.

  269. I went to the KFC in Chalmette,la I got a 8 pice meal & a6 piece tenders to go. When I got home to eat the biscuit was hard as a rock. The wedges weren’t that great either they were cold.

  270. My wife and I went into the store located off Fortuna Rd. in Yuma AZ. Tonight 6-10-14 at 6pm we live near by. The young man behind the counter greeted with a smile and was great! He offered suggestions to our order and really seem to enjoy his job. Its such a pleasure to walk into a fast food restaurant and receive the same customer service as a five star restaurant. Its not like it wasn’t busy! What a pleasure to go into to your place tonight. Please tell him thay you from Mr. & Mrs. Linares.

  271. after reading the news about the little girl being throne from your restaurant because she had scares i will be letting pepsico know that until this scum losses his or her franchise i will never by a pepsico product again the owner is the real monster and you know you will back him but if all of us stop buying anything from you with any luck we can put you out of business

  272. I will never eat at your place of business again. Read below!

    “I took her to the doctor and I went to KFC. I ordered a large sweet tea and her some mashed potatoes and gravy because she was hungry. She was on a feeding tube at the time, but I figured she could just swallow (the potatoes),” Mullins said. “They just told us, they said, ‘We have to ask you to leave because her face is disrupting our customers.’ (Victoria) understood exactly what they said.”

    Mullins said she put Victoria in the car and left. She said Victoria cried all the way home to Simpson County.

  273. I will never eat at KFC again.Me and my family eat at KFC 2 to 4 * a week.if you would like our business again.I think you should fire everybody in the store that made that little girl leave. And make a public announcement of how sorry you are for the way your employees treated that little girl and her family.and I expect to hear something back from you. A pissed off parent Kenneth Herrin PS you should give that little girl and her family free chicken for life. To try to say how sorry you are that your employees humiliated her.

  274. KFC gets a poor review and ill never eat there.Kicking a little girl out and her family in Mississippi.B/c her injuries on her face from a dog. That little girl will go through enough emotional distress because what had happen to her and than KFC wants to add to that.Making this little girl feel not wanted and among other things, boycott KFC.What kind of people does this to any kid!

  275. JACKSON, MS – A 3-year-old girl who was attacked by pit bulls in April was asked to leave a restaurant in Mississippi because her scars scared customers, the girl’s grandmother told a television station there.

    The family of Victoria Wilcher took to social media to call out KFC because of the treatment the family said it got in a Jackson, Mississippi restaurant.

    “Does this face look scary to you?” accompanied a picture of Victoria Wilcher on the Facebook page Victoria’s Victories , which documents the child’s recovery from an attack at her grandfather’s home in which three dogs mauled the girl, police said.

    “The right side of her face is paralyzed. She’s got a lot of surgeries to go through and she won’t even look in the mirror anymore,” Victoria’s grandmother, Kelly Mullins, told WAPT-TV . “When we go to a store, she doesn’t even want to get out (of the car). She’s 3 years old and she’s embarrassed about what she looks like. She’s embarrassed, and I hate it because she shouldn’t be. It ain’t her fault.”

    Victoria hadn’t felt that way until last week, when she was turned away from a KFC, Mullins said.

    “I ordered a large sweet tea and her some mashed potatoes and gravy because she was hungry. She was on a feeding tube at the time, but I figured she could just swallow (the potatoes),” Mullins said. “They said, ‘We have to ask you to leave because her face is disrupting our customers.’ (Victoria) understood exactly what they said.”

    Mullins said she put Victoria in the car and left and that Victoria cried all the way home.

    “No matter what’s wrong with a person, if a person’s different, if a person’s scarred, or is a different color or anything, people shouldn’t be discriminated against,” Mullins said. “Her being 3 years old and already being discriminated against, it makes me mad, because I know for the rest of her life it’s going to be like that.”

    KFC officials sent an email to WAPT in response to the incident.

    “KFC launched an investigation as soon as we were made aware of this report. We take this very seriously, as we have zero tolerance for any kind of hurtful or disrespectful actions toward our guests. Our investigation is ongoing, but we have been in touch with the family and are committed to doing something appropriate for this beautiful little girl and her family. We will also work with the franchisee to take appropriate action at the restaurant once the specifics of the incident are determined,” said KFC spokesman Rick Maynard.

    Victoria is on antibiotics and still has more surgeries ahead of her, but she’s doing well, her grandmother said.

    “She surprised us. I think she surprised everybody. She’s a fighter,” Mullins said.

    I read this article and was appalled by the staff’s response. I am choosing not to purchase your products, or do business with any of your affiliates in the foreseeable future. An apology I would think is order to this little girl, and to the general public. I wonder if you would serve a disfigured U.S. Veteran? If the answer is yes, then why not the little girl? Sincerely, Tom Brown Phi Theta Kappa and Honorably Discharged Veteran of the U.S.N.

  276. Y’all need to cover all the out of pocket medical expenses for Victoria Wilcher. It’s the least you can do after the way your employees discriminated against her there in Jackson, Mississippi.

  277. I am appalled at the treatment of the 3 year old recently at the Jackson Mississippi KFC. I strongly suggest that the employee that initiated this turn of events and situation be automatically fired! I am personally considering now quite strongly to not frequent KFC in the future just because of how this child was treated under such circumstances of her age and injuries. This does not surprise me considering my living in Memphis and near vicinity for many years. This is the type of ignorance that I frequently saw let alone restaurants. Please fire that employee and anyone who hired that individual because they did not use good judgement. It also reflects the type of people that KFC hires and the management that hires them. How many other people has this person treated poorly? Please disclose nationally the firing of this person. The same embarrassment that this child and grandmother would have to endure don’t you think?

  278. I am a volunteer at a No Kill Animal Rescue in Cincinnati. We re 100% volunteer and a non profit organization. It is the Peppermint Pig Animal Rescue. Heard on the news yesterday about the little girl that was bitten by a dog all over her face. And a KFC employee asked the family to leave. After seeing the story on TV, I have printed it and will post at our animal rescue for all to see. I am sure, there will be many like me that will NEVER again eat at a KFC. Fred

  279. june 18th between 9p-10p I went to the KFC located in Waikele HI. I ordered the $9.99 8 piece honey bbg thighs, legs etc meal and a large pepsi. When i got to the window i was being charged $17 or so dollars and advised this was too much, apparently she heard me wrong and grumbled without apology asking her manager to make the correction, no acknowledgement or apology from the manager either. The employee came back with a bag with oil sulking through the box ( i can see it through the bag) and the napkins too were soiled. I know honey bbg does have the tendency of being “saucy”, I wish I checked the chicken before I got home to discover the box was falling apart and the skin on the bones looked soggy. It was disgusting, I asked everyone in my family to take a look, it was obviously not normal. I took enough courage to take a pinch of chicken and it tasted rubbery. My fiance’ and I decided to go back to the KFC drivethru but it was too late, I pulled up to the drive window to see the manager and she saw us but she turned away, ignored us, disappeared “hiding” I presume, how rude!? this is around 10:30p aren’t they supposed to be counting the money? Again… an act of courtesy to acknowledge us and apologize FAILED. So I took a picture, and recording of the chicken, and since KFC.com online customer satisfaction web page will not display, this is the primary chosen place I’m making a honest gripe about. I love KFC, i love their honey bbg wings… but this was not it, who knows what the employee did to the food. I’ll be calling KFC’s hotline tomorrow to advise of the incident and hopefully they’ll send someone there to do an audit during the closing times and train the employees to be more courteous.

  280. I am writing about the KFC located at 3710 Pulaski Highway, Baltimore, MD. The employees are rude, the store is dirty, drive thru is slow considering they are texting at the window. How is it possible at 7 p.m. To only have chicken available for customers. What is KFC chicken without coleslaw, biscuits, potatoes? Does KFC not care about their customers and stores? Someone needs to come in and properly train these people. Also there is a homeless gentleman camped out at the picnic table on the property. It absolutely disgusting!!!!

  281. I am a regular customer of kfc but when ever I buy take way ,there is always something missing.Even today it happened,when i went inside with the bag to show them that pepsi is missing,the guy treated me as if i was lying.And when i asked him for my bill it took ages and he tried to explain that he is right .It happened in aberdeen.

  282. I recently moved to the area and have been to your location on foothill in sylmar CA twice. Both times my experience has been horrible. The first time I went I was told that there was no chicken of any kind available and I would have to wait About 25minutes. My second time was last night around 10pm I placed my order and when I got tithe window was told if I can park in front for 3minutes and my food would be taken to me I said yes and asked if they could please bring hot sauce and honey well the 3 turned into 10 minutes and when I asked the girl if the sauce was there she said NO with a attitude and was upset because she had to go back in and grab it. When I got home my food was cold and the cole slaw was extremely dry and tasted like it had been left open all day. The costumer service was horrible!!

  283. We arived in Phalaborwa after traveling all the way from Polokwane, we stopped at Kfc drive-through in to buy us something to eat after the long road. We bought food for 4 people, as we came at the counter to recieve our food the worker could not recall our order and we had to give her our slip so she can see what is our order. After waiting for a while we recieved our food just to find out all our food is ice cold and the order was wrong. So we went through the drive-through again to ask them to give us the right order and food that is still warm. We waited 45 minutes for 3 chips and one burger wich is completely unacceptable. The cars behind us was complaing just as much for waiting so long. The customers inside Kfc had to wait outside for their order so kfc can close the doors so that other customers can’t come inside as it was almost closing time. Not only to speak of the bad service, the next day we all were sick of the food. Not happy at all. I will not suggest anybody to use the Kfc in Phalaborwa EVER.

  284. Hello, I’m just writing to you in concerns to this little girl who was asked to leave one of your stores story.

    I want to let your corporate office know that you all are so so awesome…… even though this degenerate of life grandmother of this child is making some elaborate story up to get a little money. Your company is so kind, even to pathetic people like this lady. Just one note, please try not to continue things like this because I strongly feel as if it just gives this type of person more fuel to proceed further in future events like this one.

    Thank you for being so awesome!!

    Rob Koller
    Phoenix Arizona

  285. I visited the KFC in Panama City Florida Tyndall pkwy on June 24,2014 I understand this was a grand reopen of this store but it was still no excuse for the service we received. I ordered a buffet a to go cup and a bowl and it took them 20 minutes to make the bowl and the go cup and that’s only because I went up to ask. And all the manager could offer was a chocolate chip cookie. Are u kidding me. Thanks but no thanks. And also when u put signs up advertising senior citizen discounts u should honor them a military veteran in front of me one who served our country clearly you could see his age asked for the senior discount and the cashier named Jennifer told him they were not doing senior discounts yet. I was very disappointed in the service it will be a while before I visit again if I do

  286. I’ve been following the story on the little girl, Victoria who was mauled by pit bulls and then asked to leave a KFC restaurant because she scared the other customers. I had a feeling this was a hoax! I do admire KFC for taking the correct action in hiring an independent firm to investigate and offering $30,000 for medical bills…..BUT….when it was determined this was a hoax and never happened, then KFC should not have given the $30,000 to these scam artist people! Now, everyone will start stories just to get money out of businesses. I understand you were doing damage control and trying to turn the KFC name around but this is a criminal act! My grandson was shaken by the babysitter at the age of 4 months and now has 65% brain damage. He is 4 years old now and does not walk or talk. I wonder if I come up with a story about KFC, I wonder how much money I can get out of you! I would never do it because it’s wrong. It’s lying! But you fell for it and opened up the flood gate for more people to pull this. KFC should have filed criminal charges against these people! Very disappointed!

  287. I just came from the kfc in homestead pgh,pa and I have to say I never have been treated so badly. pulled up to drive through and when ask what I wanted to order , I asked a question about something on the menu and the girl was like read the board I said I was but didn’t see if something came as a meal she was like read the board so I just ordered as I saw it then she was do you want the meal and I said that’s what I was asking if it came as a meal she was like well it does, then she said hold on left for like 2 min. then came back and said do you want any thing else I finished my order pulled around and she had her back to me and was talking to 2 other people ho were staring at me and laughing I waited about 3 min. then just pulled away worst service ever . I will tell every one to avoid this place .sorry for the owners but they need to hire better help.

  288. Never go to the KFC located at 2007 East Highland Avenue in San Bernardino,Ca…I put in a complaint and I was sent an email stating to contact the manager and they would replace my meal. When I returned I waited over 30min for the manager to tell me they don’t see the email in their system or my transaction so they couldn’t replace my meal. I had the receipt and the email with me. This place is a joke and should be shut down.The cashiers handle money and the food without gloves ,the inside tables and floors are filthy and there were clumps of dust on the side of the soda machine and ATM machine. I can’t believe this location is still in business.

  289. the KFC on north main in high point NC is the worst place to get fast food ever i have given the place 7 or 8 chances and every time i go there they never have any chicken cooked even at 6:00pm they always say it will be 15 to 20 mins before it is ready.
    you really need a new manger there

  290. Went to the  location on Ager Rd Hyattsville June 19th. This location closed early! We rushed to get to this KFC before they closed at 11. Got there at 10:55. Ready to order but the drive thru was shut down, so we went to the window. The cashier was clearly closing the register, counting the money for the close of business. So they must have started to closed a few minutes before we even got there, we then pulled up to the second window to the other associate who was handing food to her friend out the window, check the time….it was now 10:58, ask to speak with the manger, that’s when we were told that the first associate we spoke to was in fact the manger on duty…….I understand it was close to the closing time but I feel to have loyal customers you have to have good costomer service.  If we were even there one minute before closing we should be served.

    We were simply turned away, with a sorry for ya, she said her clock said 11:00!!??.. As they continued to hand food to there friends out of the window. I would avoid this location at any cost, save yourself gas and the aggravation

  291. The store at 917 W. South BLVD in Montgomery ALabama needs to inform their employees that senior citizens are aged 55 and older. I have visited this store more than once and the drive thru server tells me ” you have to be 65 and older for the senior discount” and then rolls her eyes with her false eyelashes on. Ms. Lakeshia, people 55 years and older are seniors. I’m not pleased with this location or the service here.

  292. There is probably no one there that has had the original KFC. The original was so much better than what is put out now as original. I read on the internet that KFC is the lowest rated chicken now. You need to go back to the original and serve the original rolls with the order. Why does everyone think they need to serve biscuits? You also need to adjust prices. People can not afford the prices you charge. I love wings and ordered a wing dinner. Those wings had to come from cornish chickens, they were that small. Bring KFC back to Number 1.

  293. Dear concern,

    This is to bring to your notice that as per the municipal corporation license to run a restaurant it is mandatory to provide drinking water to their customers with convenience. This is a serious issue.

    In McDonald restaurant Drinking water dispensing machine are situated behind the counter.

    I am regularly visiting McDonald restaurant across India but it is very difficult to get a glass of water easily. With many humiliation customer forced to buy a package drinking water available in store on higher price because customer cannot wait to get a glass of water

    Every time customer need to beg to get a glass of water, after several request the restaurant employee give half glass fill only. Even if you request for three glass for three different member they always give less number or make them wait.

    Employes are trained to overlook customers request for drinking water instead interested to sell packaged drinking water.

    Most of the time they are busy with attending customers to book there order,Which is equally important.

    Water vending machine is behind the cash counter so customer cannot do self service to get a glass of water.

    This is my feedback to put the water vending machine out side the cash counter which enables customer to get self service the above mentioned requirement.

    Regards

  294. KFC/Taco Bell Eastman, GA

    I stopped and got a kfc bowl. There was only chicken and mash potatoes with no cheese and no corn. There was also 2 hairs mixed in with the food. Thanks for a meal that was thrown away.

  295. Dear sir

    We have visited your “resturant” located at 6061 Northfront Rd,180 Harmon-Vasco, Livermore, CA on several occasions,each time hoping that some improvement would be apparent.Alas this has not been the case. If this were the only KFC we had ever visited we would never darken your doors again.

    On every visit the service has been slow and the attitude of the staff rude and off-hand and that applies to those who can be bothered to acknowledge customers, as opposed to tinkering with
    their cars in the parking lot.

    Menu items seem to be mostly unavailable to the extent that it isn’t possible to order a full meal as advertised.The attitude of the staff is take it or leave it.

    Perhaps you should consider putting a functioning adult in charge
    and recruiting staff who are not illiterate high school drop outs
    with a chip on their shoulders. Whoever manages this excuse for a
    franchise should be ashamed of themselves.

    Yours in considerable disappointment

    Jon and Sandy Hayter

  296. The KFC in Saint Robert, Missouri needs to be checked out….I have gone for dinner 3 times..I thought the 3rd time would be the charm well I was wrong…chicken is always overcooked and hard and dry and then to top it off it was tough and my order was wrong…..I’ve gone to other KFC’s in other towns thru my life and was very good…but here in Saint Robert its horrible…I will also add that the workers are sloppy dressed….I will never go back there again and neither will anyone I know.

  297. Went through drive thru, ordered famous bowl. The bowl had a total of three small bites of chicken, the time before today I could not even finish it. Very disappointed the location was 9000 block of East Washington st. Indianapolis Indiana

  298. Went to KFC restaurant #D212096 for take out at 5:00 P.M. on Sunday, July 13th. Was told they had just sold the last pot pie and it would be 10 minutes…so I waited. At 5:20, I was asked if I wanted to buy a drink while I waited, and I mentioned that I had purchased a drink but nobody had given me a cup. At 5:30, I noticed a nice sign that said a pot pie deal was $5.00 w/drink & cookie, or $5.99 with just a drink. I had been charged $4.99 + $1.79. When I asked the staff, I was told that they had run out of cookies so they wouldn’t honor that deal. The pot pie came out at 5:50 P.M. The food was great, but I am so irritated that I will not go there again. Check your ticket #4901, which supports this event, and then order some training for that group.

  299. I am totally ,, totally sick and tired of going to the kfc site and filling out my imformation that takes atleast 15 minutes to do an get to the end and asked for a postcode and only American codes are accepted , then that leads me to a dead end , I have told atleast 5 stores that this happens and even today at gawler and was told yes we have heard this from a lot of customers , I have told managers this is happening on line and I am disappointed that this is still happening , just for a feedback for free chips and drink , I love kfc but im sick and tired of spending time filling out a servry for kfc and getting no where by doing this , I tried one more time today and said I would try again at gawler branch today , but again failure . please sort this out and get back to me , im very angry that this has gone on for to long .

  300. Three weeks ago local manager called I had called about the chicken we had had the night before, everything was so dry we could hardly eat it, even with gravy. The manager stated he would send me coupon for replacement dinner if I would return, Never received coupon. Last week we returned to pick up dinner with granddaughters, received order clerk promised or order was complete: 20 strips, green bean, corn, Cole slaw, and two mash potatoes, got home shorted one mashed potato, called and left voice message for manager never heard from him to this date. I love KFC but not enough to get ripped off every time I order. Not sure what the problem is there but obviously the employees don’t care about the customer. Reconsidering my KFC Love!!!!

  301. I tried for an hour to place an order over the phone no one ever answered. Went to the store tried the phone while I was in line and could hear it ringing in the store. Some guy cut in front of me and the girl took his order. When it was my turn she left me standing there for about ten to fifteen minutes. Finely I was so annoyed I left. That’s what happens when you hire young kids and no manager to run the place.

  302. Hello. First I would like to say that I really enjoy the KFC menu. I tried to use the Customer Feedback Form online, but it kept telling me that there was no KFC at the location that I’d just left. The nearest KFC to me is 3 miles and I just drove there at 8:30 p.m. this evening only to be told that they had no wings. Really? The chicken place with no chicken. This isn’t the first time that this has happened. There are 3 other chicken restaurants in my area that I will be going to in the future when I want wings.

  303. I live in Barnesville Ohio 43713 and visit your store here in Barnesville on occasion. When it first opened it was great. As time goes by it has gone down hill. My husband and I went inside to have dinner one night. I had to clean my own table as all were dirty. Around the edges of the table have not been cleaned for a long time…gross. My food was just barely warm..chili fries. The other day I went through the drive thru and ordered a coney dog meal. Asked not to have my hot dog steamed and my fries extra crispy. The hot dog was steamed even after I checked when I got to the window to pay..she said she told them. My fries were really gross..soggy and grease was old. Threw my food away because I could not eat it after I tried. Steaming a product makes it very hard to be able to hold and eat without it squishing in your hand and makes for a very messy product. I hate those steamers. If the hot dog is hot and the chili is hot and the bun in a warm drawer without the steam it can be handled with ease. Its not rocket science.

  304. This is regaurds to the KFC in Pauls Valley, OK. Today I went there at lunch time, there were not that many people there. I went up to the counter for some honey. They did not have any out and so I waited to talk to someone. When someone finally came to that part of the counter the lady gave someone their food looked at me pushed a button and turned around and left. No one else came to the counter. I gave up on trying to get the honey and sat down to eat what I could. Then the cookie wasn’t even cooked completely as is was still very doughy on the inside and was cold.

  305. KFC Mansfield UK. just to let you know that the chickens in Mansfield are no bigger than pigeons also the staff will get your order wrong 75% of the time,they repeat the order back to you correctly, they charge correctly, the receipt is correct, but when you get home the bird has flown or parts of it have.but who cares the staff don’t 75% error proves that.. thank you for listening, a pissed off customer think i will go back to fish and chips..

  306. I live near the maumelle, ar (near morgan exit). That location is the worst KFC I’ve been to. The last three times I was there they had no grilled chicken. There explanations were not adequate. Sold out, too late and griller broken. Food is not well prepared.

    On the other hand your Camp Robinson location in North Little Rock, AR is excellent. Always have your order, food is well prepared, good service.

  307. I have just been to Crewe KFC drive though for 2 x bites fillet box. I drove 8 miles home to find a fillet burger and fries missing from the order. I tried phoning several times the number on the receipt but no answer. Had to share my meal with my son – very disappointed. Order number 4079 date 21.07.14 time 2.26pm

  308. Seems KFC in Millington TN is always out of chicken breast, 4 times this year and numerous times last year I went placed an order only to have them come back and say they were out of chicken and couldnt complete my order with out substitutes. I end up going to Popeyes, for some reason Popeyes always has chicken sometimes I have to wait a few minutes but then I get fresh cooked chicken, never got the offer at KFC. Come on guys I like KFC but you are forcing me to to another brand.

  309. VISIT KFC IN CAMDEN S.C. TODAY ORDERED A FOUR PIECE MEAL WHICH COST A LITTLE OVER SEVEN DOLLARS GAVE MY DEBIT CARD AND WHEN I GOT HOME CHECKED MY ACCOUNT AND AT THE KFC THEY CHARGE MY CARD THIRTEEN DOLLARS AND FORTY EIGHT CENTS FOR A FOUR PIECE WING DINNER. WHAT A BIG RIP OFF.

  310. I filed a complaint a while back. No response. Either I get a answer or I contact the better business bureau.

  311. I filed a complaint a while back. No response. Either I get a answer or I contact the better business bureau. No one answered the phone for an hour and when I went to the counter I was left standing for about ten or fifteen minutes. I finely was so annoyed I left.

  312. Im very impressed with my visits at kfc miss danielle is always showing a positive additude and always makes sure i have everything which id say is excellent customer service Im sure Im not the only one who has had a great experience. Thank you

  313. On 6/15/ 2014 at 6:00pmwe had visited your kfc branch at FM529 Houston Tx .
    And we had ordered halal chicken .chicken was uncooked and horrible .
    I went back to them and explained the matter but they were so rude and were reluctant to admit their fault / apologies and replace. So i just left the things there and left, just…

  314. hi Kfc i enjoy eat your food . couple of weeks we oreder chicken nuggets to go the so bad so awful. could not chew it. i told my mother inlaw to take them back. so we did told the manger there in mesa on southeren and greenfild i belive. any she said they should never had given us them. so to please us they gave 2 new batches. thank kfc. manger should recomenede doing the right thing. also i no you have a menu to run on. that fine great but i would like to see if by any chane that you can come with white sausge gravy for Kfc bisic getting tired of brown gravy, choice go great with bisics. lol your friend breck reeves.

  315. I went to the KFC at 4758 S Kedzie in Chicago yesterday 7/26/14 around right before 7pm to pick up some chicken for dinner for my kids. I tried ordering a 12 piece meal and was told all they had ready was 4 pieces of chicken. I explained that I can take a mix of both fried and grilled chicken and was told I would have to wait 13 minutes. I tried ordering some nuggets instead and was told I would have to wait 10 to 13 minutes also. The girl behind the counter was smirking like it was funny and she went to the back and basically sounded like they were laughing at the fact that I asked what kind of chicken restaraunt not have any chicken ready. This is a Saturday Evening a little before 7 not have any food available for costumers that come in requesting their main product?

  316. KFC customer service number called twice about my complaint with N. Main St, High Point NC and never had a call back! This location lacks the true ability to be consistent. Very rude on telephone and I usually spend 30-40 dollars. South Main Street location has my business now!

  317. Your store in Ridgecrest California, is the worse KFC I have ever been in. The store was not clean and neat at all. I filed a customer survey to express my dissatisfaction with todays date. The crew there needs to be retrained or something. Firing all of them would just ruin other establishments. It took over 30 minutes to get a dine in order right then have a religious dig thrown at me to defuse my dissatisfaction.

  318. I am sitting here and I am seething, I am so very mad! My mother went to KFC-Taco Bell to get her and her the grandchildren supper Friday afternoon around 2:30 P.M. She came home in tears, my nieces and nephews told me. At first she wouldn’t tell me what was wrong, finally the next day she told me how an employee embarrassed her. She was wearing a bandana on her head, as she was working in a hot house, she cleans for some rental agency in town, and it was a sweatband as she calls it. When the lady, Tina came to the window to take her money, she laughed hysterically at my mother. I mean flat out, cut out laughed at her and said she was sorry, but she looks so funny and my mom had made her day because she looked so funny. I couldn’t believe it, this woman totally has no class, my mom explained it she gets hot in a house and sweats, she didn’t see anything funny about it. I have tried to get her to contact someone, even the paper if she’s too embarrassed to go back to KFC, but she is very hurt. My mother is a 60+ year old lady, she deserves respect, not to be laughed at. This rather large woman (named Tina)has no class, and shouldn’t be working the drive-through window at KFC in Blackwell Oklahoma. I am very upset that they would allow such an uncouth woman to work around customers, she needs to be in the back of the restaurant cooking, not taking care of customers as she is has no manners, consideration or respect for others. Once my mom was upset, she signed this little customer survey card with her name and invited her to share her experience about the visit, it was pure sarcasm:Like I really don’t care what you say….That’s why I would seriously like to see her fired, but then one of the workers that is friends with my son said that they have had some problems keeping workers. So I really cannot see this KFC in Blackwell, Oklahoma doing anything about it. But I will share my view of what happened, on every message board, review site, etc. I will not go back to KFC because of this, maybe once this classless person is gone, but not until then.

  319. I live one block from KFC and will not return to this place again. When I had these issues I asked when the owner would be in so I could speak with them. I was told laughingly that the owner was never there. This was from the manager?
    To begin with I had a coupon and when I presented it is was told at the window they didn’t accept coupons.
    With the meal we were to get desert and was told they were out of cakes.
    The next day I called for the manager and found out when she was in.I was told the person at the window did not know how to use the new system. If I came back they would honor the coupon even though it was expired now. I go back and order the family. Meal only to be charged $4.00 more then the last time. I had my receipt
    But was told that is the price end of story. Well, don’t worry about the coupon or any other coupon I will not use them and will mention this to anyone that reminds me of fast food eating. It really is a shame because we like KFC chicken, but not enough to be treated poorly. This KFC is located on Lisbon St, Lewiston, ME.
    Maybe the owner should be more available and know what these people are doing in his business. Just my opinion. What brought this to mind again was I received coupons in the mail today.
    Stephanie Croteau

  320. I live close to Sandy,OR and we have a KFC in town. The next closest is 20+ minutes away. I don’t know who this franchise belongs to but they need to be made aware that not only is there food bad, the chicken looks day old, but it has made family members really sick. Today we had some nuggets and slaw and gravy and potatoes brought home. Don’t ask me why we keep giving this store a chance, but we do. When I opened up the box with nuggets there were 2 black hairs in with the chicken. I immediatley phoned the resteraunt and explained to the manager what had happened. He told me he had been cooking all day and he not only had very little hair but that it was red. Thats all fine and good but whoever boxed the product up came home with the nuggets. he was nice about how did I want to have this fixed, there’s no way to fix this. The owners need to know that this place may have great people that work there, and they may have the only chicken place in town but their food is nasty and KFC as a corporation should not put up with this rat hole.
    I’m surprised no one has died from their food. Needless to say we will not be buying any of KFC products from here out. It’s disgusting and someone needs to look into this.
    Thank you
    kim

  321. Today I went to the KFC located at the Lexington Hotel mall in Shenyang China as I always do when I go shopping to the supermarket down there. As always I went with my translator to have lunch at KFC. Saddly a few weeks ago I was diagnosed with diabetes so now I can’t drink cola. They don’t have diet coke option so I asked for cold water instead of a soda. They refused to give water saying “they didn’t have”. Of course they lost me as a customer because I found a real Italian restaurant with superb food for more or less the same price. Now I will never go to that KFC. I hope someone official to tell that manager and workers about this kind of REALLY stupid mistake!

  322. Store had sign posted “closed due to power outage.” Went to El Apollo loco directly across the street. Told them what was going on (cuz) they couldn’t believe how busy they were. Counterparts called the, told her what I said, and they immediately began to laugh stating that they are on the same electrical grid!!!hmmmm what an inconvenience for your customers!!!!!

  323. I am in the kfc located on ogontz in philadelphia. Horrible customer service! Very ghetto employees especially acesia.
    The employees argued about the food and who was getting what infront of the customers. No kne had a position they were working in. They were all over the place.. So the people taking cash at the cash register went right to handling food! I waited over 20 to get my food! Very bad and unprofessional! I will never go there again! Train your employees to not talk or argue infront of the customers and to be more organized! They obviously cannot multitask!

  324. BAD…BAD…BAD EXPERIENCE AT KFC GUAM DEDEDO BRANCH. I WALKED IN TO HAVE DINNER, I TRIED TO ORDER THEIR MEAL 4 PCS. WINGS SIDE ORDER $5.95 AND IF I ORDER DRINK IT WOULD BE FOR ADDITIONAL $2.00 SO THAT WOULD BE $7.95 OKAY IM OKAY WITH THAT, I TOLD THE CUSTOMER SERVICE I WANTED MY WINGS “HOT WINGS-SPICY” SOME MAKE GUY TOLD THE PERSON THAT IS HELPING ME, TELL HER TO ORDER THE #8 6 HOT WINGS 1 SIDE AND A SMALL DRINK FOR $6.95 OKAY IM OKAY WITH THAT TOO, BUT I REALLY WENT IN THERE FOR SOMETHING COLD, SO IN THEIR MENU BOARD, THEY HAVE SOFT SERVE ICE CREAM IN A CONE FOR $1.95, AND THEY ALSO HAVE “BIG CUP” FOR $2.75, OH OKAY FOR ANOTHER 80 CENTS I CAN HAVE IT IN A CUP, I DONT HAVE TO WORRY ABOUT THE ICE CREAM MELTING IN MY HAND WHILE I HAVE MY DINNER, SO I WENT AHEAD AND ORDERED THE “BIG CUP” ICE CREAM FOR $2.75, THEN THE LADY THAT IS HELPING STARTED MAKING A DIALOGUE, SHE ASKED ME IF I WANTED IT IN A CONE THEY CHARGE ANOTHER 50 CENTS, SO I REPLIED, WHERE IS YOUR BIG CUP (TURNED OUT TO BE A 6OZ. STYRO FOAM CUP) I TOLD HER I JUST WANTED IN A CUP, SHE INSISTED SHE WILL JUST PUT IT IN A CONE AND I CAN JUST PUT THE CONE INSIDE MY CUP (IM THINKING “WHAT????, SHE PROCEEDED TO PUT THE SOFT SERVE ICE CREAM INTO THE CONE AND SHE WAS GIVING IT TO ME JUST LIKE THAT, I TOLD HER BUT I PAID FOR THE “BIG CUP” SHE THEN GAVE ME THE EMPTY CUP SO I CAN PUT THE ICE CREAM CONE INSIDE THE CUP, SO I ACTUALLY JUST PAID FOR THAT 6 OZ. FOAM CUP FOR ADDITIONAL 80 CENTS? TO TOP IT ALL, AS I WAS WALKING TO ONE OF THE TABLE, THE CUP TIPPED OVER AND MY ICE CREAM FELL ON THE FLOOR, BOTH THE GUY THAT WAS ACTING LIKE HE IS A BIG SHOT MANAGER AND THE PERSON THAT HELPED ME JUST TURNED THEIR HEADS AS IF THEY DIDN’T SEE JUST WHAT HAD HAPPENED. AT THAT POINT I JUST ASKED FOR A BAG, I TOLD THE LADY “THAT IS WHY I PAID EXTRA FOR THE BIG CUP, SHE DID NOT EVEN OFFER TO REPLACE MY ICE CREAM AND JUST SAID TO ME “IM SORRY ABOUT THAT MA’AM” . TO ME IT WASNT ABOUT THE MONEY THAT I PAID FOR, IT WAS ABOUT WHAT THEY ARE CHARGED ME FOR. VERY DISAPPOINTED!!!! WILL NEVER PATRONIZE KFC AGAIN.!!!!!!

  325. We visited the KFC in Bullhead City with our two (2) great granddaughters and was really disappointed. First off, we believe the store has changed Managers as this would never have taken place with the previous manager. When I ordered for the Grandkids the food came in a bucket, (which is alright if placed in there nice) but this looked like it was thrown in. The employee who waited on us must have been new as he didn’t seem to know what he was doing as I was ordering. I have been a KFC customer for a long time but have been with a sick wife so haven’t been there to much in the past year for this reason. I don’t know what happened to the previous manager but whoever is running the place now sure needs some training of some kind to teach the people who are working there how to deal with public. Everyone seem to be running around not knowing what they were doing. My chicken was cold, the only thing good of the whole experience was the cole slaw..Hope you get someone to straighten the store out before everyone like myself doesn’t return. I am a loyal KFC customer but will return only when assured this mess is fixed. I have heard other people say “it isn’t what it use to be” !!!!

  326. Your store here in Granbury Texas is in great need of help the management asked that I please contact you and ask you to please send someone down here to get this store in working order . I was told there is so much wrong with this store ! The customers have know idea just how bad it is there and if they did they would not be eating there . O K every time I have been there NO CHICKEN or NO side no butter No tea or fryer is broke or we our short handed or I am sorry can we get you something else . tonight it was the fryer is broke and we don’t have any chicken this is every time . So I spoke to the manager and he asked if I would please contact you and help this place. small town not much here to pick from but I will not be going back to KFC in Granbury and I am going to post on my page that every one stop eating here till you send some one down here and get this place fixed. Thank you and PLEASE HELP OR KFC !!!!!!!

  327. This is a complaint. On Monday July 29, on the way home from work I stopped at the drive up at the KFC in Valley Stream NY to get some food for dinner for the family. They were running a special that provided 2 extra large sides (total of 4) if you got a 10 piece meal or larger. I opted for this deal and ordered 2 side orders or corn, one mac and cheese and potato wedges. The kids love the mac and cheese and the wedges.

    When I got the order home I had 3 orders or corn and an order of cole slaw. No mac and cheese or wedges. I had some VERY disappointed faces in my house missing these two items. It was a little too far to drive back so I just called. I spoke to a woman named Stephanie who identified as the manager and was apologetic and told me to show her the receipt next time I was there and she would do something for me.

    Hey, I know mistakes happen, but, I have found, how a company reacts to these things is what makes than a good or bad company. I was happy she made the offer. I put the receipt in my wallet jotting down Stephanie’s name on it.

    Two days ago, Wednesday Aug 6 we decided we wanted KFC for dinner so I stopped into the Valley Steam, NY location. Instead of going to the drive up like I usually do, I parked and went in so I could see Stephanie, show her the receipt and remind her of our conversation.

    I waited in line and when I got to the front I noted the name tag “Stephanie” on the woman in front of me. I showed her the receipt and recounted the story. This is where things got a little crazy. Stephanie started talking about a woman who came in with the same receipt the previous Sunday and she had given her some free sides. I really did not understand what she was talking about. I asked what this had to do with me. After a few minutes I realized she was accusing me of scamming KFC out of free food and someone else had brought in the very same receipt with the same story.

    The conversation got a bit heated. I assured her the receipt had been in my wallet from the day of the initial purchase until that moment. She insisted she was right and I was some kind of scam artist. There ended up being a bit of shouting between myself and Stephanie in front of all the customers and workers after which I stormed out and picked up Italian for dinner than night.

    I do like KFC. My wife likes the grilled chicken and the kids love the potato wedges (but not that night). Personally I vacillate between regular and extra crispy. I will probably go back to KFC but never to the location in Valley Stream.

    I have never had an experience where someone accused me of being a liar and a scam artist. Honestly doing something like Stephanie accused me would never even have occurred to me. It’s been my experience if a person can imagine something like that happening, there’s a good chance, if given the opportunity it would be something they would do themselves.

    If I were you I would keep a close eye on Stephanie.

  328. I just visited KFC in Orange, CT. And they have the worst customer service ever. And that includes the Managers attitude as well. They act like they’re doing you a favor. My question is: if you don’t know how to treat people, why would you be a customer service representative or work a window for that matter? Get a job that don’t involve people like work in a factory or something. Really KFC?????? You have to choose your employees more wisely.

  329. In Grenada for lovely holiday, friendly & helpful people everywhere but KFC. Won’t be going back. Ms Modesste the manager was plain rude. Saying no politely is a skill. How can she impart this staff if unable to demonstrate this herself.

  330. I went through drive through in North Olmsted Ohio, ordered a bowl. When I got home there were big chunks of chicken in it, not even cut up (like strips), there was supposed to be corn in it and there was none. The bowls used to be good, I don’t know what happened to them.

  331. Customer service was terrible at the KFC on Snelling Avenue near the MN state fairgrounds in St. Paul, MN. I was waiting to order and was completely ignored by the 2 girls behind the counter doing their own thing. The one short heavyset mexican girl left and when she came back to finally take my order, she was very cold. I was very surprised because normally Mexicans have warm and bubbly personalities. Anyway, I tried to be friendly, but never got a single smile or kind word. I am extremely disappointed in their personal relations…not sure if she is racist against white people or what. I agree with Raymond, discrimination definitely still exists. These people seriously need some training on how to treat customers. I will never go back to that KFC.

  332. KFC, Brighton, CO, Bromley, 8/23/14 Customer service was extremely poor. Women’s bathroom was dirty, floor, fixtures and out of hand towels, toilet paper roll was on top of dispenser. When food was ordered employee said they were out of buns, shrimp, cold drink machine did not work. There were not straws, lids or condiments. Customers asked for specific things were handed a stock (lids for example) which they put into appropriate containers, and handed out to other customers who did not have them. Meals took exceptionally long in preparation, when served were missing part of meal. Employees rotated breaks rather than restock or clean tables. Extremely sad as it is not how I have experienced other stores. Appears to have inept general manager as well as shift manager. Will not return.

  333. I went through the drive thru at Morris ill KFC . Ordered a three piece meal and three chocolate chip cookies. I did not get my cookies. I told the girl at the window I didn’t get my cookie. She says the manager said he pt the cookie on top. I Sid no I didn’t get my cookies. She Sid the manager says he does not give out free cookies. I returned my order and said take it back. The manager gave me my money back mines the price of the cookie. Watch out for the KFC in Morris. Rotten rotten mangers..

  334. Went to KFC in Tucumcari, NM 88401. The workers were walking around , talking with each other and definitely saw me, no one said hello or offered to wait on me. I stood there aprox 5 minutes then walked out went across the street to McDonald’s. Will be not be going back anytime soon !!

  335. I was overcharged for my meal when they did not put the Cole Slaw in the package. I was miles away before I knew it.

    Your survey code on the receipts do NOT work – you are saving money.

    Your store codes do NOT work on line – you get no complaints that way. This is about store number J295031

  336. I am 79 years old and have several grand chrildren. Yesterday I picked up KFC and took them home with my grandchrildren for a snack. My grandson unpacked the bag and placed the KFC box on my dining room table. I got the drinks out and went to the table. When I tried to pick up the box it was stuck to my very good oak tably. After being very careful I was able to pick up the box but a large piece of the box was stuck on the table. I soaked the piece and was able top remove it. It has taken the finish completely off my table. I polished it to no avail. I feel KFC has some responsible here. thank you

  337. Approx. 2 weeks ago at 9:45 PM my granddaughters and went to KFC meadowview & Freeport blvd in sacramento via drive thru. The clerk said we have a special 10 pieces mixed for 10 bucks. Sounded like a deal.we went for it. 10.85 with tax. Got home about 20 minutes later super ready for chicken. Put chicken in bowl and it was the worst looking I’d ever seen. We were given all the old chicken not sold all day and perhaps the day before. One leg was so swiveled up, it look like and old black thumb. You couldn’t tell the beast from the thighs. I called the KFC and they were closed. The next day even with receipt the refuse to refund my money. Col.Sanders you owe my family and I $10.85. I still have the receipt. The girl that waited on us was willing to give us more chicken but not our money. She worked late shift and I refuse the off. (To late in the evening, couldn’t take that chance again) So Col.Sanders where is my $10.85?

  338. My family and I stopped at KFC at the Brownsville exit#56 on interstate 40 on the way home from Memphis Tn Sunday around 1:30 Sunday Oct 7th. I actually felt sorry for the manager (Marcus) he was taking orders and trying to keep the lobby clean as well as other duties. He asked for the food bar to be restocked at least 3 times while he was waiting on customers. All the other employees seemed to be only interested in talking to each other and ignoring him. The store was not that busy and we had to wait on chicken twice.

  339. Nicole was so funny and talkative
    she was well dressed and was very out spoken and polite and made sure my order was correct she was clean and neat she made me and 5 other customers laugh she was awesome I’ll be back soon. ..

  340. here I am again writing you about the kfc store in covington ga the staff was fighting and were rude to customers One of the staff said they were off the clock and some one better take care ov the customers so we went to churchs chicken and we will be going there from now on no more KFC I know you don’t care but we use to go there at lest 2times a week but no more Good By KFC

  341. As a Veteran and Catholic, I am extremely offended that KFC has chosen to pander to the Muslim community. Funny that they are not reaching out to me as a Catholic. Are they reaching out to you as a Jew or Protestant or agnostic/atheist? No! Funny that they are reaching out to those that are associated with the terrorist who have killed millions around the world in the name of “Allah.” My wife and I will take our business elsewhere…where we are not relegated as “not important enough” to reach out to like we are at KFC. KFC will pay a price for seeking out our enemies and lying down with them. KFC are a bunch of commies! Oh yeah…tell your lawyers to stick it! This is my opinion…I am not stating anything as “fact,” rather, as “My opinion!” Besides…if I want extremely tiny chicken breasts to eat, I might as well just seek out the bones…just about as much meat on them as your worthless chicken.

  342. I had called a couple of weeks ago regarding my complaint of a very rude cashierand horrible half gallon lemonade half gallon ice tea. And I was told that something was going to be done and that they would get back to me and never did. I still have my receipt intact and I took back the lemonade but half lemonade half gallon lemonade half gallon ice tea back that were barely just drinked and that were disgusting they taste like water. I took them back full and they kept them. No one ever returned a phone call or a letter. I’m disgusted on how no one took matters in this situation. I still have my receipt and did not even take product home ….way to go KFC! you might think you don’t need my money because everyone eats there but we eat out every single day and KFC will no longer be or dinner or breakfast or lunch.

  343. By sure the worst service I have received at any fast food restaurant ever. I arrived at the KFC/TB AT 5:35. There was only one order in front of me. My order did not get taken until 6:06. By the time I was walking out with my my it was 6:17. A little slow would you say. The workers seemed more interested in how they looked than getting out any orders in a timely manner. All These fast food places got going for them is there service, and if that is no good, what do you do. I will not be going back to this establishment ever.

  344. went to store #E791014 in San Bernardino, CA., (2007 E. Highland Ave.) The manager said they discontinued the special 7 pieces for 7 dollars, ok so I bought the 12 piece chicken for 20 dollars. However, upon check out this so called American Co. did not have any military or senior discounts. What, do they not support the military? Looks like they are only out for your money!!!!!!!!!

  345. KFC China….I have had YUM brands for a lot of years and have made a lot of money with them but now Im working in China and I have went into several KFCs in Shandong Province and NOT ONE…NOT ONE KFC can I buy more than 2.Mostly a leg-short leg and that’s all but chicken burgers….You cant or they wont let you even buy more than 2…You have no 9 piece bucket….No 5 piece but 2 is all……I walked all over the back streets looking for benders who sell food and they were every were but not one place sold any fried chicken…NO ONE..and when you go into a Chinese restaurant and order something with chicken its “Feet'”Back’Head” “Ribs” and just a few others and that’s it……..KFC….You have a market to see at least 5 piece s…DO IT or if “Popeyes” comes or “Chesters” they are going to get your business because it looks like your to lazy or something to at least show the Chinese people what you have to offer because compared to NO FRIED CHICKEN places any place on any street=YOU HAVE A GOLD MIND….and do something that no restaurant or western restaurant has done yet and that’s put the Drink section outside of were your order at and let the people come and get refills….Its just good service because I got a bottle of coke the other day and it was half the size of what was in a coke can….The Chinese people just don’t drink much of anything because they are small and it doesn’t take much for them to do and you KFC people in those offices…GET OUT IN THE WORLD AND SEE WHAT IM SEEING….and L.E.A.R.N. because you sure don’t seem to smart……

  346. I sent a complaint to you by customer survey and I have NOT had the
    courtesy of a reply. It was the worst of any kind of take out ever. I am sorry you have so little respect for your customers. Needless to say we will never be back.

  347. We have visited the KFC in Cynthiana, Ky. twice now for the dinner buffet, and both times the food looks like it has been left over from the lunch buffet. This second time, there was hardly anything on the buffet, that wasn’t empty. Someone else reported that the apple dessert was empty. When we ask about it, we were told it would be an hour before it was ready. The manager then proceeded to ask if we would like a cookie, are you for real here? I paid for a meal and i expect to get just that. Apparently the owner of this franchise doesn’t check his store very often. The employees were nice, but management may need to be changed, asking if we would like a cookie instead of what should have already been on the buffet. Needless to say we will not be patronizing this establishment again.

  348. Good Morning,
    I wish to enquire about the burger sauces.
    Have you ever considered selling them?
    Putting them into a 100ml bottle with the nutritional information on the back and selling them? There has been multiple times I have gone into KFC trying to get these sauces and failed every time. I thought I was the only one but after today after a discussion in the workplace, I found out more then half of our team thought the same too. These sauces are amazing ( sweet chilli mayo, pepper mayo and supercharged) and I can imagine would be very profitable for the business. There has been multiple times when for lunch we have brought chips and drove to Oporto just because the seel sauces.
    I understand that there might be some underlying causes but not everyone eats burgers and if you have something that’s can earn your business a lot of money why not take advantage of it? Today for example we tried paying $20.00 for a potato and gravy container full and were denied :(. P.s your site doesn’t actually let you send enquiry’s through. Needs adjusting.

  349. Good Morning,
    I wish to enquire about the burger sauces.
    Have you ever considered selling them?
    Putting them into a 100ml bottle with the nutritional information on the back and selling them? There has been multiple times I have gone into KFC trying to get these sauces and failed every time. I thought I was the only one but after today after a discussion in the workplace, I found out more then half of our team thought the same too. These sauces are amazing ( sweet chilli mayo, pepper mayo and supercharged) and I can imagine would be very profitable for the business. There has been multiple times when for lunch we have brought chips and drove to Oporto just because the seel sauces.
    I understand that there might be some underlying causes but not everyone eats burgers and if you have something that’s can earn your business a lot of money why not take advantage of it? Today for example we tried paying $20.00 for a potato and gravy container full and were denied :(.

  350. I visited the kfc on west main and as I entered the store the cashier who name was nyjah did not greet me with a smile she act like she don’t like her job and I rember her from mcdonalds she was not friendly their either customer service is not where she needs to be she is very rude and she gives the sign that she don’t like her job this is not the first time that she has done this to me but, I can stay away and then I wont hath to deal with her attuide and her moving slow like she don’t wont to wait on the customers.

  351. it is bad enough that the last time i bought chicken at kfc it was literally rotten, you are now supporting muslims. when it is the americans in this usa that have made you rich by buying your product. you should be ashamed of yourselves for disrespecting the very people that have supported you all these years. you are supporting a people that have killed the very people that have given you their hard earned money everyday. the last time i looked without the americans in this country you would not be the million dollar business you are and now you have done this. i will be sure your business does not get another dollar from my family or friends again and i will be sure to encourage anyone else to do the same. i ashamed to know an american business would do this to its own people

  352. I just heard that KFC has banned alcohol wipes from it’s stores so as not to offend muslims. I now will ban KFC from my list of restaurants as it is proving that it is associating or aligning itself with terrorist!

    islam is a theocratic terrorist organization & NOT a religion!

    1) The Koran, which I have read and studied thoroughly and (which all muslims align themselves with), contains 109 verses commanding hate, murder and terror against all human beings who refuse to submit or convert to Islam. Read those verses of violence here.

    2) Notable acts of terrorism from islam:
    * The barbaric act of beheading an innocent American in Oklahoma by a muslim
    * the Boston bombings(by muslims)
    * the Fort Hood mass shooting (by a muslim) that killed 13 people and injured over 30 people
    * and the murder of 3000 innocent people (by muslims) on 9/11
    This is more than enough loss of life on my home soil at the hands of muslims to substantiate my position that muslims can and will follow the directives in their Koran and kill here at home.

    3) * Muslims, who belong to and, or, support ISIS, are threatening to kill innocent Americans.
    * Muslims, who belong to or support AL Qaeda, are threatening to kill innocent Americans.
    * Muslims who belong to or support HAMAS are threatening to kill innocent Americans.
    See a common thread here?

    4) I have no way of looking at Islam other than as a theocracy, not a religion. Islam is undoubtedly the union of political, legal, and religious ideologies. In other words law, religion and state are forged together to form what Muslims refer to as “The Nation of Islam.” Once again it is given the sovereign qualities of a nation with clerics in the governing body and Sharia law all in one. This is a Theocracy, not a religion.

    The US Constitution does not protect a theocracy. The 1st Amendment is very specific about protecting the rights of individuals from the government, as it concerns the practice of religions, not theocracies. It clearly differentiates between government and religion. Again protecting the individual’s religious beliefs and practices from (the state) government. In Islam religion and state are one.

    We are a Nation governed by laws, or the law of the land the U.S. Constitution. We are not a Nation that is governed by religion, politicians or clerics.

    How then, can anyone say that, the practice of Islam is protected by the U.S. Constitution?

    The muslim brotherhood has a documented plan for the destruction of America from within, discovered by our own government during a raid of MB operatives in America. In addition, I am very cognizant of the civilization jihad under way in my country by American muslims. In a number of states Muslims, through our legal system, are trying to force us to accept Sharia Law over Constitutional law. I do not wish to do business with people who stand against the Constitution and are fighting to replace it.

    5) islam allows Muslims to kill their own children, (honor killing) if the behavior of those children embarrasses or dishonors the family name. ( did you know that dating outside of the faith is justification for murdering their daughters and this has already occurred on American soil?) Why would I want people (who believe its okay to murder their own children), be in the presence of other children?

    6) In the 14 hundred year history of Islam, muslims have murdered over 270 million people. Not all muslims are terrorists, but almost all terrorists in the world right now are muslim. Since you can’t determine by visual assessment, which ones will kill you and which ones will not, I am going to go with the line of thought that ANY HUMAN BEING who would either knowingly or unknowingly support a “theocratic terrorist organization” that commands the murder of “ALL” people who refuse to submit or convert to the beliefs of that organization, is not someone I want to know or do business with. I hold adults accountable for what they align themselves with & I will not do any business with groups who show support in any fashion for such groups!

    KFC will NEVER see me enter it’s doors again!

  353. Live in Mississippi during the past two years and let me say this about KFC, not good like it use to be, prices really gone high and chicken pieces got smaller. KFC need to up date there status and restaurants, have been to four KFC in a 25 miles radius and all is about the same. I have been eating KFC since I was 8 years old and now i’m 56 years old today, so I decide to leave KFC behind and go with Popeye’s Chicken. Waiting time is no more the 5 minutes or ten depends on how many customers is ordering, KFC is at least 20 minutes or more and that’s with a couple of customers. And the chicken pieces at Popeye’s is LARGER and good. So my saying is “Good-bye KFC Hello Popeye’s”. Oh yea, the best KFC place that I know is in Hartselle, Alabama good and fresh and the folks who work there is great, could not ask for better folks then them. If only the Colonel was here.

  354. The food in middlesbrough kfc is disgusting bought pulled chicken wraps and ultra burger still looking for chicken found dripping brown sauce stuff that does not con you into thinking you have ate chicken.also this takeouts chickenis greasy and bears no resemblance to original reciepe.kfc in Spain superb in middlesbrough it’s garbage.please visit this store and see for your self.but like attitude on phone your firm is not bothered

  355. Dear KFC,

    I am visiting China and discovered that one of your KFC stores in 丽水 (Lishui, in Zhejiang province) does not change the menu. Despite breakfast foods being advertised all over the internet and the city, the KFC in Lishui, next to Lishui University, does not offer any breakfast meals. This upset me greatly, and made me wonder why you advertise a product that you do not provide.

    I hope you will look into this so that your company does not become one that I can no longer trust. I was very interested in your 6/7/8/9 deals for breakfast, but if you are not going to offer them, then please stop advertising that you have them. Just admit that you only serve dinner 24/7, and stop lying to Americans and Chinese.

  356. We were vary disappointed with the Buckeye Az. store.
    My husband and I could not wait to enjoy the extra crispy chicken with mash potatoes and gravy.
    What we got was a bucket of RAW CHICKEN.
    It never fails when you go through the drive through.
    They just throw the food right out the window and tell you to have a great day.
    NO QUALITY CONTROL. Always forgetting something is one thing, but RAW CHICKEN…… I must not of ben the only one. They wouldn’t even answer the phone. Raw Chicken … Don’t they know that could kill some body.

  357. I talked to one of your manager at one of your locations and she advice me to call in atleast 30 minutes ahead of times for picking up the pot pies. So I did and they still made me wait 15 minutes outside. WhTs the point of calling it in if its not ready. They said cause the oven was being use but that’s not my problem she should have told me that on the phone. Very disappointed!!!!

  358. **Totally Unsatisfied!!**
    In Suisun City, California on Sunday 10-5-14 between 8:40pm to 9:10pm I got off work and went to KFC for a side of wedge cut fries. Nope, what I received is 20 wasted minutes, and a Male Employee thought it was funny to tell the customer at drive thru as I was approaching about 10’a way from the window that he just gave him my fries. then disappeared from the window, I knock three times before he came back out to the window. Acting like noting was wrong and as if he didn’t know why I was standing there. Then I said,”Where are my fries?” and he said, “Oh, Ya we are giving you an extra side!” which I said no way I don’t have all night to wait for fries just give me a refund.
    He seem more worried about where the other female employee was at the time I first reached the window to pay for my ordered and he told me it will take five minutes for the order. I said no problem only five minutes I’ll wait. He handed me my change and NO RECEPT! You just Lost Me as A customer! I will no longer us that address to get any food from again and I’ll let my friends know too! NO Amount of Coupons or Sorry, Will do or make up for My Experience.

  359. I am from the UK and travelled most of the world and always relied on KFC to bring me the same food with country variations, but KFC 2nd Road, Pattaya, Thailand is probably the worst food, staff and conditions ever.
    They only do Hot Spicy KFC, chicken portion like small sparrow, fries from day before(rubbery), staff do not clean up and very rude.

  360. I bought a breast, coleslaw and beans from the KFC located in Phoenix on 40th St. Bell Rd. to go. If I had gotten it in the restaurant, I would’ve taken it back for sure. It must have been the smallest, toughest, grilled cold and probably old chicken I’ve ever had. The beans even tasted bad. I was very disappointed and still hungry.

  361. I went in to the KFC in Florham Park, NJ tonight. I have, in the past, went in several KFC’s in the US. After tonights experience I will never go to another KFC, regardless of location. The attendant was rude, the food was not prepared, waiting time was extreme and it was 8:30pm eastern time — I was the only person in the place. This service was on the extreme worst experience and this location should not have your name.

  362. Every time I go to my local KFC they get my order wrong from a burger to a peace of chickin how do the staff not know the diff between a chicken rib n a thigh or a simple filet burger to a BBQ burger the staff on the drive threw can not even under stand English then wen u ring n conplaine they think it’s ok to go all the way back it’s a joke

  363. KFC/Taco Bell in Clinton Indiana: HORRIBLE SERVICE
    Ordered, waited 10 minutes at the speaker before line moved!!!
    Pulled out went to McDonald’s, 5 min TOTAL!!!! From the time ordered to pulling out onto 63!!!! Service is not #1. Not going back

  364. i got the Krusher flavored chocolate in KFC before i really like the taste of it but now i bought again it was really different. krusher now is very bad taste like you know it was like make of too much sugar. you cannot even taste the real creamyness of chocolate in it.

    also the staffs there were not accommodating and giving their customer wrong orders. i really hate this KFC in Abu dbabi airport road. what bad experiences.!

  365. Just ordered a family meal deal and could not believe what we received. 8 piece meal and two pieces were smaller than a chicken wing. Also most the original recipe chicken was either missing the breaking or fell off the chicken therefore it was plain. What I just paid $30 for was not an 8 piece meal it was 6 pieces of chicken and 3 without breading!! I cannot even believe KFC would stand behind service like this let alone the employees serving this to a customer and thinking its o.k. I know I work very hard to earn a living so once in a while a nice family treat was turned into disappointment and discuss. KFC you should be embarrassed!!

  366. Dear sir,
    Herewith I introduce as Ratna, staying in Medan,
    I need to enquiry, about my email.
    That I had sent to complain about what that I faced at Penang Airport KFC ,
    On 2/oct/2014.
    But until today, I still never recieve any reply,
    Here is the machine replied .
    Ticket ID XOP-921-89814.
    Hope to hear the answer soon.

    Best regards,
    Ratna

  367. I don’t appreciate my 5.00 Fill up with a small mashed potatoe ,every time I go to this KFC they act like they saving mashed potatoes …3620 Altamesa Blvd,Ft Worth ,Tx yall wonder why they always empty terrible service. Workers lookin like they just woke up and dusty looking.

  368. To all KFC lovers, KFC Corp don’t give a care about the quality of their food any more, just the money is their concerns. One day in the future KFC will be no More. Sorry to hear them to go and decade away.

  369. Not happy with the Albion, NY location, # g685001. We go there often and they never get our order correct. I called the manager and he took my name and address and told me he would send me some coupons. Never saw them!
    Then today, paid 20.51 for a 12-pc. tender meal, and got no biscuits! This is the poorest customer service/satisfaction I have ever seen in my entire life and I am spreading the word. They do not check the orders, and even the manager lies!

  370. THE KFC IN MARION NC IS THE WORST KFC I HAVE EVER BEEN TOO! NOTHING FRESH ON THE BAR AND WE WERE THERE AT LUNCH TIME!!! SEVERAL CUSTOMERS HAD TO ASK FOR STUFF TO BE PUT OUT AND ALL EMPLOYEES WERE IN THE BACK SOCIALIZING INSTEAD OF TAKING OUR THE CUSTOMERS AND THE PLACE! I HAVE WORKED WITH THE PUBLIC FOR OVER 20 YEARS. IF MY SUBPERVISOR SAW ME TREAT CUSTOMERS THEY WAY THEY DO I WOULD HAVE BEEN FIRED ALONG TIME AGO!!!’

  371. Dear KFC,
    My wife and I were traveling together, and she suggested a place to eat. I said, “no” and suggested the KFC near highway 8 and 35 in Wisconsin. I have not eaten KFC for a long time and I was hoping for a treat with your special spices.

    The chicken we received was either acceptable (me) or very dry (my wife.) Unfortunately the spices were terrible… My mashed potatoes were average, but the corn was very dry. My wife and I spent the last 15 minutes of our meal complaining about the poor quality of our food and dumped about 25% of it as we were leaving. Needless to say we left extremely disappointed.

    We continued our trip to see our adult children and talked about our experience. All the adults in the room confirmed that they had similar experiences and opinions!

    Please, bring your quality up to enjoyable! It will be a long time before we try KFC again….

    Your costumer, Keith

  372. HEALTH WARNING about KFC biscuits: The packets you think are honey are actually about 90% High Fructose Corn Syrup. High Fructose Corn Syrup is the Next-To-Worst sweetener you can put in your body. It’s used for one reason: It Is Cheap! Only Aspartame is worse. To get off the hook legally, KFC calls these packets “Honey Sauce” but what a slap in the face! A really low-down thing to do to customers, especially children! Thoroughly disgusting. I will not be back because I have essentially been lied to.

  373. My local KFC in Macon, Missouri has horrible wait times in the drive thru. A few weeks ago on a Monday evening I placed and order and right after (while waiting in the line) received a cell from my son. He and I spoke until I got to the window to pay for my meal – when I looked at my phone to see how long I had waited (which was also how long I was on the phone) it showed 46 minutes. Then today at 12:29 I placed and order in the drive thru again, at 12:50 I actually pulled over into the parking lot to check on it. They informed me that it still wasn’t ready and looked at me like I was nuts for being upset about the wait – it was lunch time, food should have been ready -they had maybe 4 people actually eating inside. They should have informed me there was going to be over a 10 minute wait – it would have been greatly appreciated since I was on my lunch break, Taco Bell received my business instead. I will not enter another KFC drive thru line, my daughter loves KCF chicken but she will not be receiving it from me and yes, I will spread the word

  374. Hi,this mail is coming from Trinidad W I the reason why i am writing you’ll is because no one from K F C cares about our complains, for example the branch at C R h/w & S M Rd Curepe always have a lot of flies i mean a lot (over 50 – 100) also the branch at S M Rd Cunupia always out of chicken especially on Friday & Saturday nights and most of the time the person that are cashing has to do everything while the rest of them hides in the office. Please i am humbly requesting that you randomly send someone to investigate K F C in Trinidad & Tobago W I Thank You in Advance.

  375. After my last visit to KFC I swore I would never go into another one, but today I had a taste for some original recipe and fell into the trap. The prices are outrageous for what you get and you hide your drinks behind the counter, also only legs and thighs, huummm? Now you know why you are losing the Chicken battle, to be honest in my opinion you still have the best taste just your portion control is weak. In any other Chicken joint if I order a 3 pc dinner it comes with a drink, but not KFC you pay an extra dollar and get one refill, and you have to go up and ask for it. When I look at what you used to be and what you are now and see how the others are flourishing I think it can’t be much longer before you have to close the doors. I just left the restaurant and the holding racks were totally full at 2.30
    unless you have a 2 to 3 hr hold time that is waste. I was the only customer in the facility for over an hour. I am currently living in Hawaii and your stores here are the terrible except the one in Honolulu near or on King street.

    Never again!!

  376. I arrived last night at the kFC in San Antonio Texas at 1050pm at the drive through another car pulled up at the same time and their was one car ahead of us, by the time I got up to the window the drive thru operator using her most she was bothered voice stated she would be with me in a moment when she returned 3 minutes later she informed me they were closed I asked her if she was serious and why she didn’t tell me the first time she said she was helping a customer, really young lady if you knew I was there before 11 pm you should have taken my order as your customer I know you were just waiting for it tool be 11pm, she acted like I did something wrong, that is shameful customer service. Location FM 78 San Antonio Texas

  377. Yesterday,a friend and myself decided to give the little ‘cup’,tenders and WEDGES! The last times we got little tiny THIN pieces of crust that were served as Wedges!! This cup started out as a very good item and I got it alal the time, but for the 2nd time yesterday,We received these VERY thin little pieces of crust, and possibly 1 regular wedge, having enough potato to actually see and feel in your mouth. plus the TINY tenders were SO TINY. This was the ‘talk’ of the place after I mentioned it to a fellow luncher, and she spoke to someone next to her and we all complained, but got NOTHING, no return of $, and no food!! Of course I didn’t want more of those little pieces of crust, with NO potato. WHAT started out as a very nice little meal has turned into a real GYP!! KFC, you’ve always been and done better than this. I will NEVER BUY there again, after this. I worked at KFC as a teenager SO many years ago and how I’m a Sr. and I cannot afford to lose my money there any more. SHAME ON KFC, and I intend to write this up in the Neighborhood Newspaper I write for!! I’d appreciate some response from KFC on WHAT HAPPENED to the potato slicer?? We went to Vons, a supermrket, nearby and got chicken strips, very good, and some wonderful WEDGES, actual POTATOES!! That’s where we’ll be from now on.
    Carolyn Pearson

  378. I was at the Baya store in lake city florida to order dinner only to find out they only had wings left and it was going to be another 30 minutes it was only 7:00 pm.very upsetting I left and went somewhere else.this is a chicken restaurant and your out of chicken!!!!

  379. I got hired at kfc south main street middletown ct on my second day of trainning there the emplyes were vert rude to me they were yelling at me because i didnt memorize the menu in my forst 3 hours of trainning . They were extremely dosrespecful infront of the costumers That the costumers themselves had to speak up an tell them that the way the employess were treating me was disrespecful and unaceptable. The employes have a very strong accent there that the costumers cannot understand what they are saying when they speak to them while taking their order. Employees have no patience when it comes to trainning new employes. The rudest employee is mahamed.

  380. i visited a kfc in johannesburg noord taxi rank it is the most filthy store ever, no clean tables and the take away boxes and servietts all over the flow the toilets are not in good working condition, im a pregnent woman i felf very much ofenderd whe i had to use a ladies room,and the lady is suppose to clean she was dreaging her feet as if she was forced to work

    please just train ur staff properly and get the mannagement to be active during woking hours.
    I WILL NEVER SET MY FOOT IN DAT KFC AGAIN!!!!!!!

  381. Saddened and disappointed to hear that my daughter had a bad experience at KFC in Anniston, Alabama where employees are not familiar with service dog law. I look forward to hearing that progress is being made educating managers and crew. What is the KFC policy regarding service dogs?

  382. I went to KFC tonight to pick up dinner. I was the ONLY customer. No one else in the drive up and not one customer was inside either…and they still messed up my meal. Didn’t realize it until I got home. I wanted to take the survey, but I couldn’t read the receipt to even get a store number. I tried calling customer service and couldn’t get through there either. NOT happy with KFC tonight!

  383. i HAVE NOT BEEN TO KFC IN ALONG TIME AND I THINK WILL STAY THAT WAY. SPENT $5.30 ON POTOTOE BOWL W DRINK. I THINK THE BOWL WAS ALL GRAVY AND THAT WAS IT. IT ALSO WAS COLD.very disappointed…

  384. 11-20-14 My husband and I bought two chicken pot pies and neither one had any chicken in them. We have had these several times and no problem, but tonite they were really bad. All potatoes, peas and carrots. Great disappointment when the price has been increased. $9.79 for two. Concord, Ca clayton road store. order #213.

  385. Visiting in Portland tx we went to the KFC on hwy 181 at about 10:27 pm. They didn’t close till 11. Took them a while to answer us at the drive through but when they finally did we were told that all they had was 5 pieces of chicken left. We couldn’t get anything else because their fryers were already turned off . She was rude and told us straight out that was all they had and they wasn’t gonna fix anything else even tho they had 30 minutes left to close. There was 2 cars behind us. Y’all lost business on Saturday Nov 22 2014. Might want to check into this!

  386. I will try not to use profanity this time soo my view is not rejected. I will never eat at KFC again since the Muslims are allowed to buy into the franchisee and change the chicken and oil which also makes the food taste really really bad from the original recipe.KFC no longer has standards.

  387. I had some chicken livers,the livers had such an after taste. They were old I had to throw them garbage they had been setting up a long time with a lot of grease

  388. I purchased a meal this evening and didn’t receive all my sides and all the biscuits based on my order. I live a half hour away and it is not convenient for me to drive back (or there for that matter). I tried leaving a comment on a different kfc website and it kept telling me to enter all the info even though I had. Bad enough if I go to a competitor and they forget my fries. But when I spend $45.00 I expect the order to be correct. And when I try to e-mail website should be a little more user friendly.

  389. Yesterday I went to KFC in san fernando and Truman in San Fernando city 91342 I a family Meal and they took 20 minutes drive thru because they had food put away at 7:00pmso I wait it.I got my food Iet a bisket at it was so hot that it burn my mouth it was oK I wait for it to look down and it was really hard I go back to restaurant they didn’t want to give me any Bosket’s I try talking to manager I hear the girl say dad.It was like a family job site everything there way well manager never came out an hour later so I went home.

  390. I wish to praise the staff working at the Cedar City, Utah KFC/A & W the night of December 4th. They were extremely busy and were working at optimum efficiency. I especially commend the co-manager for maintaining her cool while being bullied by an employee of Rocky Mountain Power. The customer received exactly what he wanted, a free meal for his family. His actions were out of line. But your staff was outstanding!!!!!!! Kudos to them.

  391. i am very upset customer, i went to the kfc in pontiac illinois, i waited 25 minutes in line after ordering which it always takes forever in that drjve thru, i ordered chicken original bites 10 of them she repeated it back to me twice bc their speaker sucks and needs fixed been like this for a long time. then when i get up to window they take my card and then a guy comes over n ask for my card back because they charged me for the person behind me foe $32.34!!!!! i was pissed they said they credited me the money right back and then to make it even worse this girl then hands me a big bucket of chicken i said what is this she said your order i said these are not bites, the guy comes back and says they dont carry bites anymore i said what when i ordered she should of told me, n i was charged $19.15!!! when i was told $8 i will never go back there. very poor service

  392. I ordered lunch at the KFC on Airline Blvd in Portsmouth, Virginia on 05 Dec 2014. I took it home to my mom in Virginia beach and opened the box to see that the chicken was burned and the biscuits were crumbled up in the box. I normally receive good service from this KFC so I was surprised. I could not find my receipt so I did not fill out the survey. This is the only KFC on Airline blvd in Portsmouth, Va so it should be easy to locate. I would like a refund if possible.

  393. First, I should acknowledge that my husband and I have been supporters of the Kentucky Fried Chicken (KFC) franchise for as long as We can remember. We always appreciated the distinct batter used on the Colonials chicken, as well as the fresh crisp cole slaw. However, the past 3 or 4 experiences have been less than favorable, and yesterday was the final straw. We will no longer patronize with KFC, and here’s why: 1) the original fried chicken batter has been altered beyond recognition, and there is no longer a taste of distinction, 2) the cole slaw is made from old/tuff cabbage that is difficult to chew and/or digest, and 3) customer service is no longer a priority for KFC. My spouse is 70 and I will be 69 next week. We don’t demand much in the way of respect, but common courtesy appears to be lacking.

    KFC’s recent poor food quality and disrespectful staff is an indication that our patronage is not welcomed. It is apparent that the staff is so busy with personal issues that our satisfaction is not a priority for them. It is also evident that the “original recipe” has been compromised. What is now being served is beyond recognition and the Colonial would be appalled that this new recipe is being served under his name — we are certainly disappointed.

  394. this goes on all the time at the lake Elsinore ca store…Dec 6th ” 5:30: pm…. In drive thru large order several items one item two piece :orig: Brest and wing….out… 6:00 min wait…. It’s dinner time at a fast food place… Only few customers in store no drive thru line… This happens all the time…. Next door in-out customer service person outside taking orders all fast food places ready for dinner… As usual off to pollo laco the have never been out of anything ever!!! This store allways seem to be under stress…I’m done … No response necessary

  395. THE NEW COLESLAW STINKS!! I HAVE NEVER SEEN SUCH SMALL PIECES OF CHICKEN WHERE IS THE SECRET SEASONING??? CAN HARDLY TASTE IT!!!!

  396. The names you have listed under previous winners of $1,000.00 sweepstakes is a “phony” or “scam” like everything else !!! I don’t believe anyone win anything!!!

  397. our local KFC is very bad.they need retraining on the preparation.We order extra crispy and it is soggy and overcooked it also has the flavor of old dirty grease..and then we order tender grill and it is dry and flavorless.not to mention that “original recipe at all your stores ,tastes nothing like the ORIGINAL”.I truly believe that in your attempt to make things healthier, You have ruined your chicken.I think that the oil that you use SUCKS!!!.I truly am never gonna eat it again.

  398. after reading the comments here I have surmised that the batter and the oil that you use has made you chicken very,very bad.KFC should be the next fast food chain to fold.

  399. on 12/12/14 we went to KFC on Blossom Hill Rd. This store does NOT know the meaning of COLD Never any heat !!!
    We ordered dinner along with another person, they did not have enough meat for either party , they offered for us to wait 4 min OR they would substitute another style of chicken they were not good pieces and the fries were not fresh. KFC E720133 The event was disgusting and it is the 3rd time for service in the cold I will never go to this store again. By the way the stores is OLD and dirty,
    Margie

  400. I went to KFC on 12-16-14 in tulsa ok on admiral blvd and I purchased a 5 pc rotisserie chicken dinner. For $9.17 I received 5 little pcs of chicken and the wing and leg was so small i could not belive it. For $9.17 including tax. I have never go back to KFC. My sister-in-law had told me about the size of a wings were so small, but I had to see it for myself. I’m done eating a KFC and so is she.

  401. Spent $7.85, 2-piece leg and thigh dinner. Thigh was all skin and bones. And the 2-sides with the “scam” cups with the cupped up bottoms, hold 2 tablespoons. (if your lucky). Chicken is so small I’ve nick-named your store KFP, (Kentucky fried pigeon). Because I’ve seen larger pigeons than the chicken you serve. Bottom line went away hungry. Adding you to the never get scammed and eat here again list. Vegetarian Bell..(Taco Bell) is another place on my list. You get only lettuce and cheese, which is why I call it veggie bell. I took the meat off a taco and it literally was less than a teaspoon..literally. Corporate greed is ruining this country.

  402. I order chicken an my chicken was bloody ass hell and on top of that am pregnant but I will be reporting this to the news and lawyer I am so upset right now I promise I am

  403. Corporate greed has taken over. 32.99 plus tax for a 12 piece meal? Really? Chicken is the cheapest food to produce. Wholesale 50 to 70 cents per lb. So a 12 piece meal has less then 2 lbs of chicken. You figure it out. I not now or ever go to KFC again. Maybe when the stock holders lose money they will get back to fact that it is low income and middle income people who eat this garbage.

  404. I have a complaint against Kfc..Location Lakeland tn hwy64 east.I just recently went there with a 11 piece chicken only coupon..Why they wouldn’t honor my coupon tell me I have to go to a memphis store..That not right at da bottom of the coupon it states all kfc locations.And I didn’t appreciate that from that Manger telling me that..So I had to drive further and I live down the street from the one that wouldn’t accept it.That means kfc coupon that being sent in da mail isn’t true to ever location. .and da Manger at the second location said they was suppose to accept it..And I’m going further with this cause I use extra gas going to another location and I didn’t like thst at all.And I’m threw with kfc.I can get better chicken some where else.

  405. Went to KFC restaurant in Ridgeland, MS for their lunch buffet. Only problem was there was no chicken available for 20 minutes. After the first inquiry at 10 minutes, I finally had to get up ask the manager to stock the buffet trays. Geeez.

  406. Went to kfc in Pratt ks The boy took an order before me turned and left the register The girl at the window finally went and ask him if he took my order he came back took my order ask for a potato meal he just ordered the potato without drink. I took him I wanted my money back Told the manager it was a piss poor operation and left in my opinion that place needs looked at and a new managerial staff in place Will not eat at that place again

  407. just went to kfc in Shallotte north Carolina and they were asking for tips at the drive thur. they had a small piece of paper tape to the window saying tips r welcome.when did kfc syart this and at a drive thur

  408. we could not find KFC outlet in sri lanka Matara and Akurasssa cities. also in northern cities. can you open some KFC outlets in these cities.
    it would be appreciated. we thanks also opening KFC in galle.it’s great.
    thanks.

  409. we could not find KFC outlet in sri lanka Matara and Akurasssa cities. also in northern cities. can you open some KFC outlets.
    it would be appreciated. we thanks also opening KFC in galle.it’s great.
    thanks.

  410. YOUR STORE ON MAIN STREET IN CARTERSVILLE GA IS ABSOLUTELY HORRIBLE!! I WENT THRU THE DRIVE THRU. WAITED NEAR NEARLY 5 MINUTES FOR THEM TO TAKE MY ORDER THEN HAD TO REPEAT IT NUMEROUS TIMES MUST TO REALIZE THE GIRL WAS HANGING A CIGARETTE OUT THE BACK DOOR GETTING HER LAST PUFF IN . SO AFTER WE WE PAID NEARLY $30 FOR ALL OF US WE WERE ASKED TO PULL AROUND AND WAIT CAUSE NONE OF THE FOOD WAS COOKED AND SOME NOT EVEN AVAILABLE I MEAN HOW DO U RUN OUT OF POTATO WEDGPS YOUR KFC…20 MINUTES LATER FOOD STILL NOT READY AS I LOOKED INSIDE. THE YOUNG BLONDE BOY AT THE COUNTER WAS SO BUSY FLIRTING AND TALKING ON HIS CELL PHONE TO EVEN ACKNOWLEDGE ME STANDING THERE UNTIL HE HAD TO PAD ME TO GO OUTSIDE AND SMOKE …RIDICULOUS I WISH U WOULD TURN ME LOOSE IN THAT STORE I BEEN A SUPERVISOR FOR YEARS AND I WORKED FAST FOOD A MANY YEARS I AIN’T NEVER SEEN POORER CUSTOMER SERVICE IN ALL MY LIFE IS DISGRACEFUL.

  411. What can I say about the horrible food I just encountered at KFC in Albany, Ga on Dawson Rd..I ordered chicken strips..the chicken was tuff and cold, the mountain dew was so sweet it literally taste like syrup..I ordered potatoe wedges and got mash potatoes instead..to say the least; it was horrible and I will never go again.

  412. I went to a KFC #E720223 in Northglenn Colorado today with my son. He was going to use his KFC gift card that he got for Christmas to pay for the meal as a treat to his Dad. The cashier said that they don’t accept gift cards. They apparently only accept gift certificates. I think a reputable company such as KFC should honor all GIFT CARDS and GIFT CERTIFICATES in ALL stores.

    Very Dismayed, Tim Fairbanks

  413. I went to the KFC on 17 Blanding Blvd,Orange Park,Fl. at about 2 PM today, Monday Jan.5,2015. A smiling woman named Jacqueline greeted me and took my order. She then made sure my lunch was prepared correctly and gave it to me. I sat down to eat then noticed that she came from behind the counter and cleaned all the tables. It was mid afternoon and very slow customer-wise. Then she removed the plastic trash bags from the containers and replaced them with new ones. I noticed that as customers would leave she would call out “Thank you,goodbye!” I thought I had seen it all until she came out with a bottle of glass cleaner and cleaned the front glass doors. You would think that this lady owned stock in the place. I could tell that she genuinely liked her job and was happy to have it. Do you folks actually read these comments? I hope so. She is amazingly deserving, at least of something like “Employee of the month.” Thank you.

  414. To Whom This May Concern,

    I’m sorry to inform you that the KFC in Danville KY is not fit to be in buisness due to drugs and unfit druggie managers.. They do drugs on and off the job. Ji##ie is the only one I see fit to manage, the only problem is he looks away to much. An###a and Ri###rd “crack and pill problem” need to be off the job untill throughtly tested and treated. Wich even then I’d never eat there knowing what has taken place there.. I’m only telling you this to help your buisness prosper. But there is many flaws that need attention in this matter. Sorry to bother you but this needs to be taken care of before someone takes it to the BBB. Just trying to help.

    thanks,
    A Concerned Customer,

  415. I’m disappointed and super upset. I ordered the famous bowl fill up from location in oceanside on mission and only got two tiny pieces of NOTHING. Would have been nice if it was chicken like it should have been besides only getting two tiny pieces but it was just crispy skin. I am beyond frustrated that employees don’t have that drive to provide the best customer service and food quality. I might as well order a side of mash potatoes it’s cheaper if that’s the kind of quality and quantity I’m going to here. Not going back for sure and I don’t recommend nobody does either. Poor customer service poor food quality.

  416. the KFC in Medford Wisconsin have about the poorest service I’ve ever been to for a KFC again on Monday I stopped to get a lunch they did not give me my soda so I drove back through the drive thru again which besides away couldn’t use the snow plow truck got my soda then I get 10 miles down the road and find out they didn’t give me my cookie

  417. Largo Florida Walsingham Road January 25 @12:30 pm.
    Could not make a 8 piece bucket of grilled. 2 of 4 grilled pieces available were wings the size of a piegon wing.Had to substitite half crunchy.Had only 3 biscuits. Store 1/3 full at most.Made me question why I owned Yum Brands Stock.
    Alfred King

  418. Once again I get home and I don’t have what I ordered and paid for. It has happened several times tonight paid for 16 pcs got 12. I would think this is just poor service and being careless if it wasn’t ALWAYS LESS THAN I PAID FOR.

    KFC Bloomington, Indiana (east side) have also been screwed at the other store (west side)

  419. For the 4th time- 3 on the site…
    I took a sick child thru the Simpsnville SC drive thru and ordered an additional mashed potato with her lunch order – got it home and I paid $1.99 for a small clear plastic container with a pink lid with approx 1TB of product. It was obvious, that this was not what she got in her meal. The container was not even filled with potato. If your staff does not like filling special requests (they did with the basic order) they should let customers (or former YUM customers) know. All she asked for was potato without gravy. Then to get kicked off the site 3 different times in 30 minutes after going through ALL OF THE DROPDOWNS, just enhanced the experience.

  420. Tonight we went to KFC in Blaine MN approximately 7:55pm there happened to be one car ahead of us and we could see maybe 6 orders going on inside. The woman taking our order totally messed up our order from get go. We ordered one kids meal, chicken leg, mac and cheese and a chocolate milk. A 2 piece (white meat) meal with mashed potatoes and potato wedges also a Pepsi and a side of mashed potatoes. The woman repeated the order 3 times getting it wrong each time. Asking us to pull forward a gentleman now was taking our order at the window. We repeat our order again, he states it will be 7 minutes for the Mac and Cheese we say forget the Mac and Cheese for the kids meal make it wedges for the kids meal but keep the rest of the order the same. The total came to 15.39 We get home and realize that my granddaughters chocolate milk is days past the expiration date! I contacted KFC the young man that answered the phone just went “Wow really, you gotta be kidding, I’m gonna get the manager.” Ashley got on the phone and stated, “Well how would you like me to handle this?” Ashley also stated she would have to talk to her DM to figure out how to handle this situation. This is something Ashley should already know how to handle if she is in the “Management” position. If she doesn’t KFC should be doing a better job of training their management. I was stunned by that statement, how would I like HER to handle the situation? I stated first I feel you should look and see if you have any more expired milk next you need to send out a certificate for a free kids meal. She then stated they don’t send out certificates they only take names and the next time a person comes in then they will give them a free kids meal. So I gave them my daughter-in-laws name so that my granddaughter would be able to get the kids meal. So I felt that the entire situation we mishandled from start to end.

  421. went to kfc in wv the other day and was thrilled to see they had livers again. So my husband and I ordered two orders of livers. To my surprise they had our order with in a minute. To my dismay the livers were cold and that night my husband got very sick. There should be a time put on food left out that long. I willm not go back to kfc again. my rating is -4stars.

  422. I ordered a 2pc grilled chicken meal and paid approx. $7.50
    What I receieved was a chicken wing the size of my thumb and a drumstick about the size of my index finger with a side and buscuit. I had never seen such small pieces if chicken like what I had received. KFC should be ashamed of themselves.
    Never agsin will I waste my hard earned money on such a meal. I said “you’ve got to be kidding. I paid almost $8 for this”.

  423. Went to kfc on thunderbird and 35 th ave in phoenix. They said it would be a 35 minute wait for any chicken. They had a lot and ran out and had to get more chicken because there was none left in the store.
    To me that was incompetent management. You would think the manager would plan ahead so that didnt happen. Other customers left as well. Thought you should know. The last kfc we used to frequent closed due to poor management.

  424. i would like to get a free meal for me an my familey as our food waz so not hot an i had to pay for a taix to get home an then to top that of we did not get what i payed for i had 2 box meals when we payed for 4 of them an one kids meal an we got 2 of them then had to bye the chippey as we had no food an i am so mad

  425. on your website says chicken fried steak mash potates and pick a side

    establishment says i have to have cole slaw no pick a side

    i hate cole slaw and on top of that they dumped the cole slaw

    on my chicken fried steak had to throw away

  426. on your website says chicken fried steak mash potates and pick a side

    establishment says i have to have cole slaw no pick a side

    i hate cole slaw and on top of that they dumped the cole slaw

    on my chicken fried steak had to throw away

  427. I was at 523 Wyoming Avenue Kingston Pa .. kFC and I will say the young lady that took care of me I asked for her name she said Melissa .. She was so pleasant and very helpful.. I had a coupon on my phone and I guess they don’t have access to this particular coupon.. Well she respected my coupon and gave me 10% off .. Melissa was very professional and always had a smile.. It’s so refreshing to see someone that young very professional and pleasant and always a smile.. Thank-you Melissa… And the cashier I see on my recipt his name was Jeffrey very pleasant and polite… Also the food was delicious… I highly recommend this store

  428. The one thing KFC can do when a customer decides to choose your establishment for dinner is to GET THE ORDER correct!! Now that I’m home and see the error, I call the Manager in Medford OR Bartlett Street and he offers to replace the incorrect item. Well, what about the hassle for the customer, the unhappy person who didn’t get what they paid for, and what about the additional time! Your establishment needs to take accountability and comp at least the one meal to make it worth it. Bad taste in my mouth for KFC!

  429. KFC SAN JUaN CAPISTRANO picked up a 8 piece original legs/thighs bucket. When I got home, it was mostly backs and wings and I paid $15 for it! Seriously? Is that how your doing business now? You won’t be in business for long. They did make it right, but I had to drive back there. What ever happened to the ethic of doing it right the first time? I’m sure they assume most people won’t return it. They also asked me for my receipt (that they never gave me) but it had only been an hour since my original purchase. Perhaps they were confirming so if I did complaint to corporate, I couldn’t prove I was there? That wouldn’t surprise me. Tip: Check your order completely – unpack it if you have to – before you leave to confirm you’re getting what you paid for.

  430. The KFC in Eaton,Colorado. Constant,on-going Lousy Customer Service,try and get the Correct order in a reasonable amount of time for the Correct amount.Good luck,do your self a big favor and stay away from this Podunk business.You have to suffer to get a chicken dinner or taco bell.Do they do this deliberately?Been going on since business opened.Try and be a Plus in a town of 4000 instead of a nuscience.

  431. The KFC/Taco Bell in Henderson,TX is just terrible! We got some $5.00 boxes and the clerk would not give us the drinks, which are supposed to be included. I pointed this out to her on the menu, but she would not give us our drinks. I like the taste of the food, but the service stinks! We never get exactly what we ordered and the workers are slow and distracted. I don’t plan to visit again.

  432. I went to KFC on donaghey st conway arkansas the person at the drive Thur was about stupid she wouldn’t listen to what I wanted so I say don’t want anything and left call corporate office and a gut told me there was no need in me to tell him what happen cause I have the wrong office so I hung up then he call back I didn’t answer the reason I didn’t is you work in corporate office and you don’t care that your stores are stupid they don’t care about there customers well places are a dime a dozens so my business went else ward

  433. About 5 years ago I got my usual kfc potato bowl with extra popcorn chicken. About 3 to 4x a week. About 4 hours later I thought I was going to die.i had food poisoning bad almost went to the hospital,contacted kfc to tell them what happened,they put me in contact with a man that was refurbishing kfc stores,weird. I told him what and where it happened ,he had a free 8 pc chicken meal with my name on it,to the place that almost killed me.needless to say I have not had kfc again and never will.

  434. There ARE NO MORE 11 HERBS and SPICES any more. What ASHAME:( KFC was my favorite place for GREAT TASTING FRYED CHICKEN). NOT ANY MORE- IT SUCKS , ITS SO BLAND IN FAVOR. The Local grocery stores have Better, Cheaper Chicken. I will never go to KFC Again for my Chicken. Shame On Them

  435. I purchased a 8 pc grilled chicken meal on 2/25/2015. I got home and my family sat down to eat and the chicken was horrible. NO flavor at all. The skin was rubbery and tasted terrible. I eat at many KFC’s and usually the food is great. My survey code for the ticket I received last night is J9700230225153113, Restaurant # J970023, Ticket # 3113. This location surely is not following protocol for your receipe for grilled chicken. My total bill was $25.83 and the meal was horrible.
    Thanks,
    Tammey Weaver

  436. I had stopped in KFC in athens tenn there was a lady working there that was the most amazing person I have ever seen the way she was with everyone she came in contact with I had to stop her to ask her name I will return to kfc of athen tenn on my next trip that way and hope to see here again I have never felt so welcome as I did that day

  437. I visited KFC store at Spencer, Ok, 73084 on 02/25/15 AT 7:11 pm at the drive thru,I ordered a 3 piece meal extra crispy w/mashed potatoes, corn and oreo pie, the chicken was bloody, mashed potatoes was lumpy and undercooked, corn was cold, biscuit was gooey and under cooked. I will never eat at this store again. This is not my first bad experience at this particular store, count me out as a customer !

  438. just picked up a bucket at your lindsey and main st in mesa, az.
    apparently the chickken had been sitting for hours, it was very dry,tasteless, terrible. I stopped going to this location over a year ago because it was so bad, i thought maybe in that time frame it possibly has improved but apparently it has gotten even worst.

  439. I recently pick up a bucket of chicken, it was the worst I’ve ever had, dry and tasteless, tough. I stopped going there about a year ago, I thought in this time frame maybe it had gotten better…….wrong it is worse. I would like to know how this place stays in business I have heard nothing but complains about this place it is located at Lindsey and Main st in Mesa,az.

  440. Had a issue with a 37 minute long order on 4-14-15 spoke with chuck the manager. He offered to replace my order free of charge at my convenience. I go in yesterday was informed chuck no longer works there by bianca the manager. She says she’s not sure what store chuck went to. She also doesn’t know how or who her general manager is. Did I mention bianca doesn’t speak English? She informs me she will contact someone and take care of my issue in a couple hours. Its 27 hours later and bianca still hasn’t called and nobody answers the phone at the store. Imagine that poor service on top of poor service. Never waste your time or money at the KFC on college and horizon in Henderson! They are clueless!!

  441. Re; Store located in Benson, Az At junction of Hwy. 90 & I-10. Wife went through drive thru & ordered 8-piece combo, all white meat, meal. Idiot doing drive-thru, said, “We can’t do that” After an exchange, manager explained to her they can, w/ xtra charge. No problem. Get the order, 50/50 dark meat discovered when we got home. This after attendant couldn’t remember sides we ordered. This KFC/Taco Bell is the nastiest I’ve ever been to. Chicken is consistently dry, restaurant is dirty & under-staffed. We are done with going to this one & will let everybody we know the same. The management here is a joke.

  442. i went to the kfc in south hill, va. and my experience with the restaurant was dispicable.The cashier was extremelly rude and i ordered the 12 piece chicken and was charged 21.00 with tax.that is very high for a bucket of chicken.And on top of that i didnt even get any biscuits with the chicken.I WILL NEVER GO TO ANY OF YOUR RESTAURANTS EVER AGAIN!!!!

  443. We have enjoyed meals from KFC in Farmington, NY ever since it opened. However, at today’s visit, we experienced lousy service & the worst chicken we have ever had. The chicken was not completely cooked so it didn’t pull away from the bones & the skin was not crispy (we always get the original). We also noticed that the prices have gone up & portions & quality have gone down. Perhaps the quality of ingredients have changed & are inferior to KFC standards. It will be a long time before we choose to treat ourselves to KFC as this experience was not a treat.

  444. Was at the KFC/taco bell in Marion Va today,was in the drive thru 2 cars ahead of me,ordered,set there for 15 minutes,2 cars behind me got mad and sped away.When I got my food which was a nacho belle grande,received chips with a glob of refried bean over to side with small amt of meat sauce and a few tomatoes on side,very disappointed in the service received there today.

  445. Kfc in Malibu cal worst experience ever sercive sucks manager told me ohi need two sauces only missing my orders

  446. Hi my name is Neil and i live in the UK and want to say how rubbish the restaurants are we are expected to sit on chairs that are from primary schools with paint chips out of the legs and hard wooden seats all inside a drab uninspiring interior the booth section is just a wooden box with a high back . You are trying to sell KFC as a premium product but the setting is rock bottom . My advice is to fire the so called interior designers and look for new ones maybe you could hire Mc Donalds team .

  447. I hadn’t been to KFC since last fall. When I ordered my favorite chicken tenders and biscuits, the chicken tenders are NOW HALF the size they used to be and about 15cents more each than before. I can’t believe how much smaller they were. Definitely not worth over a dollar each for a FEW OUNCES of chicken and a lot of breading. St. Peter, MN

  448. I visited your store located at Sevierville,TN on 3-3-2015.I ordered two 2 piece chicken meals and one med drink. The menu board said the meals were $ 5.49 each, and I remember looking at the register and saw the drink rang up $ 1.00. Well as I was coming home my husband was complaining about the cost, and said we could have went to Ryan’s or the Wood Grill in Pigeon Forge and had the all-you-can-eat-buffet (good home-cooked food)for $17.00 including two drinks and ate for that price. And I ask him how much it was and he told me.I WAS SHOCKED !! So I ask to see the receipt to see what all they charged us for.The only receipt they gave him was just a credit receipt with the total sale on it, not the detailed receipt showing what all was purchased.THE TOTAL FOR THE MEAL WAS $ 23.43. I COULD NOT BELIEVE IT,SO I CALLED THE COMPLAINT LINE AS SOON AS WE GOT HOME.THE LADY TOLD ME SHE WOULD TURN IT IN TO THE FIELD OFFICE THAT HANDLES THOSE SITUATIONS AND SOMEONE WOULD CALL ME BACK.WELL HERE IT IS MARCH 10TH AND I HAVE NOT RECEIVED A CALL BACK YET.THAT CASHIER RIPPED US OFF.I DON’T KNOW WHAT ALL SHE CHARGED US FOR BUT IT WAS VERY WRONG AD DISHONEST.

  449. Casher did a very good job.
    Order was write-on.
    Had a happy smile.

    KFC in Baltimore MD.

    Casher Name:linda Burke

  450. KFC in Vandalia Illinois 2737 veterans ave 62471 and by the way on the website for customer feedback,where is the restaurant code because it will not allow you to go any further until you provide it you think the KFC locater would do that but all I could find was an “s” by the phone number. My husband and I went through the drive thru and then went home to have a kfc meal with in 15 min of eating it we were so sick with diahreea and vomiting. That is not the first time at that kfc. I have been inside and it was disgusting, do those restaurants get an inspection each month or once every 2 years. I will never eat there again and I did not want to because you have too many issues with buying chickens from slaughterhouses that involved torture and abuse. shame on you!!!!!!!!!!!!

  451. We’ve enjoyed your product over the years and now with grandchildren we find us there more often. This is about to change, the kids like your fill you up boxes but more times then not there isn’t a cookie in the box as advertised. And who gets to hear them? Me!

    This trip just made moments ago was for myself as my wife is working late. I too bought the fill you up box and once again no cookie, but it me so fine. More important to me is two of the three chicken strips could do been taken from the popcorn chicken bin, very small. Also and I hope I’m wrong, are you taking donations for MD? They asked and I agreed to donate a dollar, I didn’t think anything of it at the time but the cashier said he dropped my receipt and asked if I needed it. Which I told him no. Then after no cookie, tiny pieces of chicken etc. it made me think, they would ask for a donation etc. not ring it up and keep the dollar. It’s just a buck but would add up quickly so? I sure hope I’m wrong.

    On the good side everyone seemed clean and friendly and although I got shorted on the food what I did get tasted great. I hope this helps to make things better for all.

  452. I have had problems with orders being filled correctly/unacceptable customer service at KFC in Royersford, PA over the years and stopped going there because of that. We tried again last night and were again disappointed. We ordered two three piece meals original recipe with dark meat – one with mac & cheese and coleslaw and the other with mashed potatoes/gravy and corn for take out. When we got home, there was only 1 with a biscuit, and the sides were wrong. There were 3 coleslaws and 1 mac&cheese. The coleslaw was completely dry and tasted “off”. We also recieved extra crispy for all of the chicken instead of regular recipe.

    I called immediately and asked for the manager and she was beyond rude. When I explained what got, she replied with “So” “Not my problem”
    That is a totally unacceptable response from management. I would be terminated for that type of behavior. Additionally, I dont feel that you should have to take your order completely apart to completely examine it before you exit the premises.

  453. Someone needs to go check out the store in Norwalk,Calif on Alondra Blvd.Their bathrooms were disgusting,dirty walls ,doors,trash all over the floor .The day I was there their wasent any toilet paper or paper towels.It smelled like a sewer,This was this dirtiest KFC I’ve ever seen .I worked for KFC as a teen as my very first job and our store never looked like this nasty place.

  454. Dear Sir/Mam,
    yesterday (1-apr-2015)i visited your kalkaji kfc outlet with my friends for having dinner and i picked leaflet which was lying on the table there and i ordered for the same which was written there on leaflet that get free pepsi with any zinger and paid that amount, but at the time of receiving my order they denied to give pepsi free said that particular offer was valid only till 31st of march 2015, and that date limit and any condition indication was not there on leaflet. i feel so embarrassed and cancelled my order after a long arguments with them and went out and visited your other kfc outlet(nehru place)and ordered for the same and they serve me that order along with free pepsi. i want to ask few questions:-
    1. if that offer was valid only till 31st of march then why leaflet was lying there on 1st of april.
    2. if that offer was valid till 31st of march then at the same moment why other dealer is giving me the same.
    3. do u have uniform policy in all of your outlets.
    see i don’t have any problem with any individual but i have problem with that policy which was explained to me by your kalkaji outlet’s person.

    please reply back to me hoping for positive and prompt reply from you.

    Regards.

  455. I drive 12 miles one way to my nearest KFC in Gun Barrell City, TX. I ordered 2 # 6 which is the 5 hot wings meal. I am informed they only keep 5 wings cooked at a time and it will take 8=9 minutes to cook. That should have been my first clue. I told them that was fine and I would wait. The server brings out the first order and hands it to me and says it will be about 7 minutes before the other is ready. I asked could they please keep this under warmer while the other cooked I should have demanded that two orders be cooked at the same time.Once home I try to bite into my chicken and it was so dried out and tasted so old it almost made me sick. I have no idea how long the chicken had been sitting out but I was afraid to try and eat the food. I might also add I work for Texas Health and Human Services and I am sure the food would be considered dangerous to consume. Now I have no dinner for self and out money for something uneatable.

  456. Last week I went to KFC in Camden AR on 04/02/15. I made my order and the they said it would be 8-12 minute wait time because they had to cook me a 10 piece hot wing. Well once I got to the window after waiting with 3 cars in front of me-the lady said oh the cook has not even dropped your hot wings yet do you still want them after I had already waited 20 minutes in line. That is bad service because I normally eat there every week and I was seriously disgusted with them. Well, the same thing happen tonight 04/08/15 same people working drive thru lady with an attitude and not smiling-like she did not want to be there. I ordered my hot wings at approx. 918pm, she told me it would be a 81/2 minute wait -I said that’s fine I will wait because I like my food fresh anyway. Well once I pulled up to window-she came after about 2minutes and said-oh the cook is running his grease it will be a long time before he can drop your hot wings. I just looked at her with disgust again-then I said thank you-she sighed like she did not care at all. This is bad customer service especially if no one else was there ordering. I do not know what’s going on with this store but the service has really changed. I have heard other people complain but until these last two weeks I was very satisfied. I will not be eating there anymore because I feel like she could have explain the situation a little better and been more friendly. My daughter eats there every week also. It is good food but something needs to be done. I think they just be trying to get out by ten but I have worked at restaurants before and you do not close until the last customer is satisfied. We had that happen a few years ago with a McDonalds locking their doors early until they were reported but the problem was fixed ASAP. Very disappointed customer.

  457. My dad had a taste for some KFC so I went to the one in Marlow Heights Shopping Centre in Suitland,MD. When I went to order my chicken they had a 10 minute wait on original and no ice for the drinks. I cancelled my order and decided to go to the one closer to home in Clinton, MD. I got there at around 8:30pm people were leaving, which I thought would make my wait shorter…it didn’t I finally got to the window at 8:55pm I ordered an eight piece, lemon cake and a Pepsi. The cashier proceeded to hand me a twenty piece, I repeated my order at the window..then they tried to give me an eight piece meal…I repeated my ordered again, when it came time to give me the lemon cake they claimed had none so I had to make a choice between red velvet and chocolate…not cool. They had lost my order, and did not put in in until they handed me my food at 9:06pm
    The only thing I got was my soda free.
    My meal should have been half off for not only the wait but losing my order.

  458. Friday evening went to the Pittsburg Kansas location and ordered buffet for the family… For the price we paid it wasnt worth a penny! Nothing was fresh or restocked on the buffet bar…. What food was there was food that had sat out for half the day. It was disgusting!!!!!! The, what I assume is the manager there, was outside smoking when she could have been filling the buffet back up!!!!!!!

  459. Hi I went to buy two burger crunch at Sunnyside KFC close to Sunnypark once I got home I started to at the burger and it was very hard to so I called to complain and I was told its not a tuck shop its a business so I should go to hell and the lady just dropped the line, so I called again and asked to speak to the manager instead and told him about the lady and the burger I was disappointed at how some people behave.

  460. I visited our local KFC in Tullahoma, TN, and I was upset by what I saw. First of all, a female employee,who was collecting dirty trays from the dining area, entered the area behind the cash registers with her hair in a loose bun and began to play with her hair right by the food in the warming trays. The buffet bar was disgusting with numerous food spills and there several areas with food just sitting out, the floor was dirty, some of the people handling food weren’t wearing gloves and their hands and nails were dirty! Please do something to remedy these problems.

  461. On April 9th,2015 my husband ate at KFC in St. Joseph, Mo. He is 64 yrs of age. As he got up to visit with a friend who was also eating there, he slipped on a wet spot and went down very hard. There was a couple of ladies also in there eating and they jumped to ask if he was ok and said that they told a worker about the spilt liquid several times and nothing was done. The lady was very angry and said something to a worker, who came out and looked at the floor and returned to work WITHOUT even asking my husband if he was ok. Where was the manager? It’s sad that the young workers of these establishment aren’t trained and managed properly, and do not take responsibility of their job seriously. My husband has badly bruised knees and sore hands from the fall, and could barely get around for a couple of days. The one lady was going to call the corp office and complain, I hope she did and said she would be a witness. More and more it’s getting difficult to eat at these “fast food” establishments. Please train your staff better.

  462. For my lunch I picked KFC at the 6251 Hulen bend location which so many other fast food of choice. My order was drive thru the person taking it was so rude as I was a bother.I felt hurt and hope the next time I go its a different feeling.

  463. I’m at location beltway 8 and hwy 45 location..sabo..been in line at drive thru 30 minutes..came in no one waiting on counter had to ask..then he got attitude..this is no way to do business..

  464. I have gone to k f c in bloomington ill for the past week and can not get waited on so I have walked out that’s to bad for you something needs to be done about this

  465. On April 23 and 24 i went to KFC on Broad Street and the one on Liberty Street Sumter, S.C. At both locations i was treated rudely and intentionally was served bad food. The sandwich’s were terrible and the chicken was fried hard, and the bread was hard also.No mayonnaise was on the bread it was dried.One Chicken was old as hell, i am disgusted because i have wasted my money.

  466. My experience with KFC store at Cutelr Bay FL, was a disaster. To start with, trying to understand the employee taking the order. His attitude was inappropriate, he was lazy, inpatient and completely distracted, not to mention no gloves, and that the uniform was not the cleanest one. The food preparation counter was dirty, pieces of food all over, even on the floor. It was disgusting. The way he was managing the food, on my order and the order before mine, with NO GLOVES, after touching the money, his fingers touching the food, and putting his hands inside the box to fix the paper. None of the employees were wearing gloves, not even the manager on duty, and when I ask the manager why, he said that is normal not to wear gloves, especially because they have to work with the tongs, makes no sence. After all, one of the orders was wrong, we asked for the original recipe chicken breast and we got crispy, we changed. At the end I was looking at my phone, searching for this website, and the same employee, with very rude manners, said that I was not supposed to take pictures, and call the manager..Really.. I was frustrated and disgusted, we got home and the food went straight to the garbage, as I couldn’t have my family eating something so contaminated. Please your close attention to this store is highly requested. They need training, sanitization, they need to enjoy what they do, and lear how to deal with the customer.

  467. Today I went to the Citrus Heights California store (E720167) and ordered 3 dinners to go. I asked for my senior citizen discount and was handed 3 drink cups. I told the server Elexus that I didn’t want drinks. She said that is their policy. I asked to speak to a manager. A very young woman came to me, I asked if she was the manager, she said the manager was busy and could not come. I told her the issue, she offered no alternative, and I asked again to speak to the manager. She left. I had to wait quite a while because one of the chicken pieces was still cooking and in all that time the manager, named Bernie, never did speak to me. I think KFC is missing the mark on the intent of a senior discount. It is supposed to help seniors, most of whom are on a fixed income, to defray costs. In no way does giving them a free soft drink meet that intent. I think KFCs policy is petty and bad for customer service. I look forward to your comments.

  468. 4/29/15 once again went thru kentucy fried fort gratiot michigan 5 pm. At order post I was assured they had the 8 pc dinner in the grilled chicken. After waiting behind 3 cars pulled up to window and was told they were out of grilled. This has happened the last 3 times I’ve gone there. Then I get home and they gave me 4 legs 2 thighs & 2 round greasy ball tidbits. I’m done with Kentucy Fried.

  469. Hello,
    My name is Maxwell and i am writing from Ghana.I would like to know how i can get the Human Resource management of KFC international or Ghana for an important enquiry.Thank you

  470. Today, after a long day and still needing to get dinner on the table for 6. So off to KFC to save the night right. Wrong after spending over 40 dollars on dinner my husband and myself get home only to realize that the extra side of potato wedges we ordered for our kids were not in the bag. So I called and spoke with the manager, he said his name was Scott. He wanted us to go all the way back. I said to him that then our dinner would be cold and it was not worth the 3.43 that we would just not go there anymore. THE KFC AT 6300 Ninth street, N Saint Petersburg, FL. SAVE YOUR MONEY!!!

  471. Do not wish to get anyone in trouble. I visited one of your two sites in our town today. When I pulled into the parking lot a KFC clerk was beside the door smoking a cigarette. They saw me and quickly put it out. They even held the door for me. They followed me in and dished up my order, WITHOUT WASHING THEIR HANDS. I WON’T say any more about this, but I know a health department that would love to know about it.

  472. I’ve just started seeing commercials about your new rice bowls, I’ve tried the Bar-B-Q one and love it, went to KFC the other day to get one and was told they no longer sold them that they had been discontinued, was so disappointed, can’t understand why it’s not being sold any more and it’s just now being advertised 🙁

  473. hi we just had an experience at your restaurant here in Bend Oregon the service is crappy it was dirty there was barely any meat on the chicken people were scrambling for places to stay because all the tables are dirty and there was water spilled all over the floor and nobody would clean it up no matter how many times they were told me and my family will definitely not be returning to KFC

  474. After last week experience getting home to find no biscuits in our 10peice meal but they were on top of giving me butter and honey on that visit.Then tonight going and getting a 12peice meal i nicely informed them that the biscuits did not make it with me last week they gave us 4 extra biscuits alright (you could have broke glass with)and on top of that the chicken you couldn’t even tell apart from original or crispy from sitting so long its like the chicken that at the end of night stuff but it was only 6pm.Since the KFC is about 5miles from us after working all day im not about to drive back and hear a line of crap that i have no energy for.
    For the prices that are on the meals these days paying $60.00 in 2week time really ……NOT good…service..Independence Mo. Noland Rd. My ticket #1584 from 6:10pm.

  475. On 05/05/2015 ticket number 1018, at 4pm I placed an order for the 20 piece meal. On the sign it said ANY 10 piece or more you will receive a red velvet cake. I placed order for the above meal. I was sitting in line with no one to take my money much less tell me anything about my order taking 20 minutes! I literally shut off my car and waited to get my order where they proceeded to tell me, that even though I ordered the biggest item on the menu that I wouldn’t be getting the cake for free. When I asked why it took so long I was told it was a big order; big orders take time. I understand that but ANY communication would have been nice. I will not be returning to KFC. You need to FIX your sign. It is far too misleading. Had I not already been late from the 20 minutes it took to get my order I would have spoken to a manager!

  476. kfc in beaver wv, on Friday evening at 5:30 pm no original chicken. on sunday evening at 6:40 pm no original chicken, she said I would be short two breast really fix this, will you?

  477. Col. Sanders must be rolling over in his grave!!! There used to be good food and service at KFC. We (party of 4) along with a couple other customers waited 25 minutes for our meals and there were hardly any customers in the restaurant. One gentleman made the staff redo all of his because his partial order got cold before the rest of it was complete. Too few staff – no supervision. Restaurant #J718246 in Williamsburg, VA is off of our list!

  478. ordered bucket nuggets @5.00 and to go nuggets @ 3.49 was 9.20 should have been 8.58 gave 20 $ bill and exact change she gave me back $1.00 I told her she owedme 10.00 she took receipt and $ 1.00 and gave me a 10.00 as we drove away i opened box and found drumstick and thigh bisquit drove back and told her i ordered bucket. she then gave me a small cardboard of nuggets ,bisquit and mashed potatoes and cookie. i did not order this. but i drove on. oh she told me when she handed me final order i owed $1.65 .I told her i only got $5,00 and 3.49 0rder and she said oh i rung that up. this lady had no business being at window. very disatified !

  479. How can the largest fried chicken chain in the USA have NO wings at 2PM on a Sunday????? NOT ONE! No Original. No crispy. No grilled. NOT ONE WING! That’s impossible isn’t it???? It should be!!!! Store at 9510 S. Main & Buffalo Speedway in Houston, Texas needs help. Please help them do better or shut it down!

  480. Hi I have a suggestion I am staying in china..I think you should start vegetarian also like in many countries you provide vegetarian food too but why not in china…m sure people will like this…..
    Just to convey my message what I feel rest upon you only I kne KFC is known for non veg but m just trying to add on not to delete because you provide in many countries too.

    Kindly do the needful if u can.

    Thanks a lot

  481. why the hell would you use that way to young kfc spokesman in your new ads!? especially when you have the old colonel on your main page! don’t try to change the colonel ! what high paid idiots are making these decisions…. p.s. i’m available

  482. My family has had KFC since I was a kid. This was a Sunday dinner everyone came to expect. This
    Sunday was a little different. The chicken was sour. I understand that any meat can sour for various reasons right down to the slaughterhouse. I was raised on a farm. I just cant beleive your employees at the Dublin, Ga store couldn’t smell the putrid odor while cooking the chicken. It was still evident when the bucket was opened 10 minutes after buying it. Goodbye KFC.

  483. the kfc I went to in el paso tx 8830 n loop dr sucks I got thee best family meal the best part of the meal is the mashed patatoes and gravy well turned out that the gravy was just water sucks I know they know what they are serving no one can be that stupid not to know what they are serving and if they don’t know that just makes them a stupid monkey and the want to make 15 an hour idiots.

  484. I’m very disappointed with the service I received from one of your branches (KFC 1) in Bethlehem ( Free State Province, South Africa)on Sunday afternoon (24/05/2015). The stuff didn’t allow my wife to use the toilet and asked her for a cash/till slip despite her telling them that I’m waiting to buy on the line. I was told that its an instruction from Management. This is very unprofessional and can you please assist in investigating.

  485. We ordered the baked beans to go with the eight piece bucket. They had chicken in them and tasted nothing like the original baked beans. I won’t order them again.

  486. Is anyone else twitered because of the kfc commercial with a guy dressed as our beloved late colonet harland sanders? he says he is the colonel.. and anyone who has grown up with kfc knows this is an imposter.. could they come up with something else for their commercials… anything to being in the new but remembering their start. not this comedian pretending to be colonel sanders.. which is a slap in our faces and not a tribute to him

  487. Is anyone else twitered because of the kfc commercial with a guy dressed as our beloved late colonet harland sanders? he says he is the colonel.. and anyone who has grown up with kfc knows this is an imposter.. could they come up with something else for their commercials… anything to being in the new but remembering their start. not this comedian pretending to be colonel sanders.. which is a slap in our faces and not a tribute to him

  488. My husband and I ordered food from the location on 19th ave. and Union Hills in Phoenix, AZ. I was enjoying my chicken pot pie when I chewed something hard and it poked the bridge of my mouth! I took it out of my mouth and it was some kind of a bone, like the shape of a rib bone? I have a picture of it, if needed. But I could not finish the rest of my food due to losing my appetite and the top of my mouth feels bruised. I would appreciate someone in management to contact me as I would like for this situation to be redeemed in some way possible. I did not spend my hard earned money to eat bones. This is disgusting!

  489. I have seen the commercials with the “new Col. Sanders” and I think the way he is portrayed is rather sleazy, sort of like a bad used car salesman. It is very disrespectful and does nothing good for the KFC image to dishonor the memory of a fine gentleman and very successful businessman. Shame on you, now, I’ll have to go to Popeye’s.

  490. It’s amazing how the commercials or the menue displays portions looks and how it compares to the meal portions that’s ordered!!! does not look like anything that as seen in that commercial or the menu display. Especially the chicken fingers bad business!!! O’yea I do let them know about this. COME ON KFC DO IT RIGHT. STILL EXPENSIVE CHICKEN….

  491. Your new commercials are lacking BIG time. They don’t even come close to the original Col. sanders especially in voice. It’s kind of annoying to watch. KDC

  492. Your Comercial treats the Colonel like he’s a joke. BIG MISTAKE, unless you think that’s accurate. The chicken is one of the most flavorable I’ve tasted so treat the man with respect and respect his story and the cHickenlooper and try again.

  493. just wanted to say that the new Colonel Sanders is terrible. It was better not to see him at all, than the new one you have on the air.

  494. Your new commercial is horrible and your Col. Sanders character is just down right creepy. Please don’t let him speak.

  495. I am very disappointment with KFC Waukegan,IlI ordered the 8 piece dinner summer special and used my American Express to paid. I asked for 1/2 fried and 1/2 grill. Mac/cheese and green beans. The sales person did not give me a recept for this purchase.when I got home I had all grill chicken. The mac and cheese was fill half way. Therefore, this was not enough mac/cheese feed my family. When I tried to call back, information does not have a listing for the store in Waukegan. I tried North Chicago’s number and I got a fax machine! I would like for you to duplicate this order and have them to get it right this time and not cheat me how of an side order!

  496. Hi, I was a regular customer at KFC in Fort Lee, NJ, but for some unknown reason to me, it has closed. It was always a good place to catch a nice meal and I miss it. I currently now go to the KFC at 83 plaza in Secaucus instead. I lost the customer survey link, but I wanted compliment on the experience I get whenever I go there. It is also well run, and everybody there are extremely nice and this should be reported to KFC. I only know the name of one person, Wanda, but its important to me express my thanks for the great food and service I get every time I go there. The shift manager there on June 1 at 18:18 o’clock is also particularly pleasant. I don’t know any of these people, but I am treated like a friend. An over all great job by all, indeed.

  497. Dear KFC,

    As a resident of Delaware I can choose among KFC, Popeye’s, and Royal Farms. Your current advertising using a fake Colonel Sanders has made my choice much easier. It is now a choice between Popeye’s and Royal Farms. My guess is that there are plenty of other former KFC customers who have made the same decision.

  498. The Rock Springs Wyoming KFC/Long John Silvers is the worst I have ever been to, the customer service is next to none. After being asked to wait for what I was told would be 5 min. at over 10 min I backed up to the window and was noticed by several employees they went out of thier way to ignore me going so far as to hide out of sight. I will never go back and that is sad because I like the food.

  499. We went to the KFC in Clive for lunch today. The cashier told us she had to help some other associates. We stood there for 5 minutes. I asked her if someone could take our order. She said she had to help other associates because the product hadn’t been ready and there were people waiting. Well HELLO, what were we doing? We left. It will be a long time before we try that restaurant again. The address of the KFC is 11406 Forest Ave, Clive, Iowa.

  500. Decided to do KFC for dinner, went to local KFC in Wimington, Ohio. Ordered $37.00 dollars worth of food, got home & the biscuits were harder than a rock, ended up throwing them down the garbage disposal as they were totally inedible. The rest of the dinner was fine, just hard to believe at 5pm, the beginning of dinner time that the biscuits wouldn’t be completely fresh. They just had kids working in there, so maybe it just got by them.

  501. I can get more chicken and larger pieces at local restaurants at cheepet prices. And the chicken tastes as good or better then yours

  502. Worst chicken ever today. We bought 3 breast dinners, chicken so dry we couldn’t eat it. We wanted a bucket as we use to get, but we were told no sides come with a bucket anymore. We used to love going there. No more!

  503. Please, please, please… get rid of the new commercials with that fake Colonel Sanders… He is really bad, or if not him, the writers for these commercials are bad.. These embarass the legacy of KFC and of Colonel Sanders.. each one is worse than the other, so please get rid of them…..

    • Worst colonel Sanders ever. He’s creepy. Please replace him. He doesn’t make me want to go to your restaurants.

  504. The new Colonel Sanders on your commercials is terrible! It would be better to not have one than to have one that is too young, trying to fake an older voice, and is just not a good actor.

  505. Could someone from KFC please contact me on the above e mail address. In January I purchased a takeaway black coffee from KFC here in Australia. While getting into my car I spilt it on my thigh. I had 5 trips to hospital to have the burn dressed, I have photo’s. It is now 4 months later and it looks like the scare will be there forever, it is not fading.KFC Australia are not even going to cover my out of pocket expenses.Yes, I spilt the coffee on myself, but, it’s called duty of care, it should not be hot enough to do this sort of damage. Please contact me

  506. KFC in Renton Washington – the vents were completely clogged with dust. There were flies hovering over counter area as if a dead animal was in the rafters…..

  507. The new Colonel Sanders is a repulsive, disgusting, degenerate. Gives me the creeps! What exactly is your target market? Even the people working in your restaurants are disgusted with him and embarrassed.I won’t be patronizing KFC anymore. And, you should fire your marketing dept/firm.

  508. Why are you making fun of a great man? Your commercial with the fake Sander is doing nothing but making fun of a great man that founded KFC. I wish you would remove the commercials and apologize to every one for making fun of a man that’s no longer alive and was not that way. Please do something to make this wright ,he was a great man and should be remembered that way and not mocked fun of. Thanks

  509. new Colonel Sanders dishonors the memory of Colonel Sanders disgraces and the company should be ashamed of them selves.
    I can not support your company while this is going on.
    ThIs is NOT FUNNY

  510. Just opened the 12 pc bucket of chicken that I purchased at noon and was seriously disappointed! Instead of having the listed content of 3 breasts, 3 legs, 3 thighs and 3 wings: what I had was 1 small breast, 5 legs, 5 thighs, and 1 wing. My family was extremely upset because I have some white meat eaters. I will not drive all the way back to the only KFC in our area at this point, suffice it to say I am not a happy man. FYI it was #K032011 at 3864 Savannah Hwy ticket #3893.

  511. on June 14th at 2:34 pm I ordered 2 fish…people at window tells me am I sure because it takes 5 minutes…I say its ok…I had ordered other meals also…well I waited well over 15 minutes .. the woman brought it out to me and I brought the bag home …at home I open the bag and no 2 pcs of fish that I waited for…This was the New Windsor, NY KFC….now what the heck is that! I am quite a distance away from that KFC so I ate the money not the fish if you know what I mean…

  512. We chose to eat at the buffet in Hastings MI today.6/15/15. Over half of the tables were dirty. The potatoes,gravy, corn and green beans were cold and the chicken breasts were dry. Was not a good experience!

  513. I agree with the previous comment I just read. I grew up in Kentucky. The new spokes person for Colonel Sander is embarrassing to The Colonel, Kentucky and KFC. If you are going to use an impersonator, find one that stands up to the standards of the orginal Colonel. He was not just a colonel, he is a Kentucky Colonel.

  514. please ditch the new guy. His voice grates on your nerves and he’s an absolute disgrace to the itiginalColonel Sanders. He’s rolling over in his grave listening and watching the fake out.

  515. I am thoroughly disappointed with your new advertising campaign featuring your new “Colonel”. Growing up with the original Colonel, i always felt comfortable and trusted your product. This new Colonel with his snicker that makes me think of a pedophile turns me off to your product completely.

    I happened to participate in a discussion on social media today regarding your new advertising and realized that I was not alone in my thinking. Unfortunately the consensus was your new campaign has turned off most viewers. I find it hard to believe that you tested this campaign on your loyal customers.

    I wanted to bring it to your attention because I have been a loyal customer for well over 35 years, until now

    Thank you for your time,
    Mike Sloan

  516. I was in you store today at Mill St. W., Tilbury, Ontario. The staff was courteous and friendly. The restaurant/store had to be 90 degress fahrenheit. I hate to think what it what like in the back for your staff cooking. There is no excuse for that restaurant being that hot. If the air conditioning was not working then someone should have been called in to repair it or close it and send the staff home. It’s a wonder your staff didn’t pass out. Where was the manager? Too hot for him/her? I should contact the Ontario Labour Relations Board and file a complaint as the heat in there was unbearable and I was only in there a few minutes. At the very least, you should pay that staff extra for working in inhumane working conditions.

  517. I posted a long comment on here earlier and I was # 528…But I see it has be removed and I have not been contacted about it. I would like to know why it was removed ? I just told the truth and I do have my receipt and it is on my charge card. I tried to get a comment card in the restaurant and they had none so I came to this site. I didn’t post it on Face Book or nothing.I think I should be able to post the truth…I am the one who had to endure this meal…I will repost here or somewhere else,I’d like some kind of response from this company at least.Thank You

    • Never mind the last post…my other showed up after I posted this one. ??? don’t know why it wasn’t showing before.

  518. My parents got chicken at KFC in Cave City Ky earlier this month and then took it over to Mammoth Cave National Park to have a picnic with their grandson. My Dad has always been one of the biggest KFC Fans. He said the chicken was so bad they had to throw it away! And the pieces looked like they came off a pigeon, they were so small. Didn’t have time to take it back to town. So basically threw away $20. I’ve had bad experiences every time at KFC’s in Beaver Dam & Leitchfield Ky. Also the KFC over in Tell City, In. So many bad experiences, I won’t go back to either of these location. The new store on Hwy 54 in Owensboro and the store on Frederica St., in Owensboro ky are both pretty good. But I have been eating KFC since I was a little girl (I’m 48)and I know that something has changed about our favorite chicken. I don’t believe the Colonel would approve what has happened to his chicken. I’ve tried filling out the complaint form and can never finish it because it won’t let me.
    And I may as well join the bandwagon. The new commercials are awful! Makes the Colonel look stupid and he was not stupid! I think the reason they are advertising so much is because they know people are not happy with what has happened to KFC. The commercials probably will make it worse.

  519. New commercials featuring new Colonel Sanders are down right eerie. The character portraying Sanders is SO NOT RIGHT that the entire ad series comes off as a spoof. Everything is WRONG about the character. Voice, stature, facial shape, you name it. It’s all a very far cry from the original character portrayal. Based solely on these ads I would not enter one of these eateries. They come off just too creepy.

  520. visited store #C242027 in Newport, Ky. on June 18, 2015. I ordered 3 piece chicken from LJS. the chicken was the driest, hardest pieces of something that was awful. I ordered for my 90 year old mother and she could not eat it.

  521. As a U.S company discontinuing amenities and service to customers in leiu of offending Muslums is nothing but a disgrace. You can expect corporate profits to reflect that.

  522. I nor any member of my family will eat at any kfc as long as you continue to belittle Col. Sanders in you advertising. He was a gentleman and distinguished Kentucky businessman.

  523. RE: your latest commercials, featuring a colonel…I must tell you that my Grandchildren request that I turn the creepy, stupid guy off! I totally agree with them and we will no longer go to any KFC establishments.
    Don’t insult us with your poor excuse for advertising…SO ANNOYING TO BE TREATED LIKE AN IDIOT.
    BTW, my Grands range in age from 15 down to 5! Just lost 16 customers.
    Our local KFC has closed, because of poor service and terrible quality. Wake up before they all disappear!

  524. Stopped at KFC Manchester Tn. Bath rooms were terrible service was unbelievably bad. I orded 12 pc Bucket stated have no Chrispy Chicken
    original only wanted lemon aide, stated out of lemonade. When paying was told had shortage of cooks been waiting 20 Minutes. Suggest big changes or this customer will never Visit KFC again. Never had service this bad at any business 30 min now still waiting on 12 piece bucket order. Just came to my vehicle asked for receipt to see what I had ordered. Told them I wanted my money back.

  525. Please get rid of that sad excuse of a new colonel. He is disgusting and not even near who the real colonel was. He is sleazy and gives me the creeps. Definitely not the warm fuzzy feeling, I would assume you would want with a family oriented restaurant.

  526. How in the world would you think the new KFC commercials with the new colonel Sanders are good? When I think of KFC and Colonel Sanders I think of a sophisticated southern gentleman. This clown that is in those commercials now are a disgrace to KFC. I always like KFC chicken but because of the new so called Colonel I will not buy it anymore. Come on get the terrible commercial.

  527. hey folks, I love KFC, My dad used to work for Colonel Sanders in late 60’s or early 70’s, I was a child of about 10. One of my family members may have the pic of Kenneth Horton my dad with the Colonel. My point is I really do not care for the new colonel. It would not be so bad if he did not talk. I’m sure the younger generation don’t mind. WHY DON’T YOU DIG IN THE ARCHIVES AND THE RECORD KFC MADE BACK WHIN I WAS A CHILD. I AM 56AND I REMEMBER IT WELL HERE WE GO

    Fried chicken and a country tune they go together like a moon in June, Finger lickin chicken an a diddle I do, fried chicken and a country tune. Colonel did not sing it.

    Thank you for listening.

    Doreen

  528. I recently saw the commercials with the new Col Sanders. I would like to give my opinion regarding your Col, “he’s very Creepy!”

  529. My entire family hates that new cornel sanders! What with the whinny high pitch voice????????
    Cornel sanders should have a calm manly voice. The minute your commericial comes on we change it… His voice is so annoying, it does not make me want to buy your food.
    What corporate moron made this bad decision.

  530. I agree with Richard. Please get rid of the new commercial with that fake Colonel Sanders. HE IS REALLY REALLY BAD the VOICE IS VERY ANNOYING. The writers need to go back to the older KFC commercial and see what the real Colonel Sanders sounded like. If I can I mutt these commercials every time one comes on so they will not keep turning me away from wanting to even go to KFC anymore.

  531. Please spare the nation from any more commercials with the new colonel Sanders. He is a real creeper. I expect to hear him say, “want some candy little girl”? OMG what were you people thinking?

  532. The Colonel Sanders commercials are so degrading to the deceased real Colonel Sanders that I feel sick when one airs on tv. I knew the real Colonel Sanders and I assure you he would not find it humorous nor helpful in furthering sales. He knew only clean restaurants and good chicken served to increase sales and popularity. I don’t think KFC would be able to publish what the real Colonel would voice about his image,as he never held back his colorful language. Please stop the stupid commercials. They are beneath standards.

  533. The current actor portraying col Sanders is deplorable, the accent is an insult to the southern dialect and the commercials themselves are inane.

  534. I went to the Kfc on Harrison in shawnee, Oklahoma today. I asked about veterans or military discounts the manager was kinda hateful and said we don’t give military or veterans discounts. That offended me greatly as I am a disabled vet. Seems like a company as big as yours would offer that kind of discount, doesn’t have to be much just something that says thanks for your service. I’ll never go back to that certain store again. Depends on your answer if i will ever buy kfc again. I know losing my business won’t hurt your company one little bit, but I would rather buy from a business that offers that discount

  535. Can’t stand that actor playing Sanders (sounds ugly gay and get the feeling he’s pervert) I change the channel every time it comes on.
    And I don’t want chicken in my lemonade. .. blah !!!!
    Please get an actor with a colonel worthy voice!!!!!!
    I won’t be visiting KFC until I get that actor out of my head so hopefully soon you get a Colonel Sanders worthy actor … please!!!

  536. KFC advertises on TV about Monday’s Special, and says nothing about only at participating locations. I’ve walked into my local KFC twice now, 3090 McKee Rd-San Jose, CA., and both times they have told me that they don’t participate in the Monday Special. Too me, this is not right, and only degrades KFC’s public image.

  537. I use KFC quite often as my kids like it!,but after going to your Boscombe branch it’s put me off the food looked like it had been made hours ago!, when ordering I had asked if it had been made fresh she said yes but I know fresh food!, the chicken just wasn’t to your usual standard!, very disappointing!. Samantha Benachour

  538. I eat at KFC a lot at the San Antonio N.W Loop 410 location, since it is very convenient to where I work. Today (7.01.2015) I went at lunch time thru the drive thru. but had a very bad experience with the lady at the register. She was not very friendly and rushed me thru my order as if to get rid of me. She closed the window without a thank you. Sad to say I will not be going to that location again. Young people need better customer service training. The receipt says the girls name was Destiny

  539. The new Col. Sanders has got to go. He has a weird laugh and a weirder voice. Also, he looks too young for the part. He is not the Southern gentleman type he is trying to portray. You can do better.

  540. We bought food on 6/26 and did not receive our complete order. I called and called to report the missing items and no one picked up the phone. We did not receive our side of mac and cheese and our biscuits. Our ticket # is 4312. We spent over $40 for the order and the chicken was old and cold. The tenders were uneatable. We will not return to that store for a long time. Thanks for your time.

  541. Well it seems corporate KFC does not really want you to contact them-total pain to even find this area. I want to e-mail direct…
    Anyway-the new commercials “star” the creepiest actor I have ever seen!!!! What an insult to the originator of KFC!!!! This actor reminds me of a cross between a weird laughing clown child molester and a deranged George bush…I don’t think I can eat at KFC again as I will just hear and see this creepy guy! Yuck!

  542. WELL I WAS AT KFC LOGAN OHIO AND ORDERED A 10 PIECE DARK BUCKET ON SALE FOR 13.99 THE CHICKEN WE RECEIVED WAS VERY SMALL ,LIKE YOU CAN NOT BUY CHICKEN AT FOOD STORES THAT SMALL.THEY MUST GET IT BUY THE POUND SO THEY MAKE MORE MONEY BY THE PIECE IT WAS THE BIGGEST RIP OFF ,I WILL NEVER BUY KFC OR IS THIS A INDEPENT STORE PROBLEM WOULD LIKE TO KNOW

    THANKS TERRY

  543. I just want to comment about your new Ad’s that have just come out.
    The man that is playing Col Sanders is creepy. every time an ad comes on I mute the TV. He makes me feel like he would hurt children. I am sorry but he is nothing like the original Col. He does not make me want to come in to our local

  544. I just want to comment about your new Ad’s that have just come out.
    The man that is playing Col Sanders is creepy. every time an ad comes on I mute the TV. He makes me feel like he would hurt children. I am sorry but he is nothing like the original Col. He does not make me want to come in to your local restaurant! We have a food review on Facebook in our town and many people have commented on the commercials. I felt that you should know how people feel about him. If you have to use him then don’t make him laugh!!!!!!!!!!!!!!!!!!!!!!!!!!!

  545. Please please please please PLEASE!!!!!! Get rid of that sorry excuse of a Colonel Sanders in your new horrible commercials!! He sounds like a GW Bush imitator!! I understand you need a spokesperson but I think you’re going in the TOTALLY wrong direction!!!

  546. The actor doing a terrible impersonation of Colonel Sanders is so offensive.

    His laugh reminds me of a dirty old man looking for small children. His actions reminds me of a child preditator.

    Colonel Sanders would be imbaressed by what is being done.

  547. I went to the 2801 N.E. green oaks Arlington 75050 location ordered large grilled chicken family dinner , got home and there were NO sides ,No recipt called store 5 times before girl picked up phone I asked for manager she told me he was in the bathroom but he did not speak english she took my phone number to call back , after an hour I’m guessing he is not going to call. Our family has always enjoyed KFC but since I speak english I can not go back again, Norman P. Carmack ,American

  548. I had Kentucky fried chicken this year.l notice the chicken has these little specks of black pepper on them. There’s a lot of people can’t eat black pepper on their food. It’s fake pepper and the chicken taste like steroids, mash potatoes fake, biscuit are very tough when there cold etc. I will never eat there agian make everything at home.

  549. I just visited the restaurant on Ms.63 Service was unacceptable. I paid for a buffet and there was maybe 4 pieces of chicken had to go ask for biscuits and another plate. The woman behind the counter just looked at me like I was bothering her cause she had to put her phone down

  550. Good evening. I’m from the New York City metropolitan area and my friends, colleagues, and myself, have been wondering for years, why KFC haven’t developed a fish menu. Your secret traditional seasoning would be great on Whiting or Tilapia. We realize that chicken is part of your name and is your legacy and defines who you are, but we think the addition of a fish menu would increase the customer’s selection for healthy choices. We here in New York have embraced low calorie and reduced fat dieting without sacrificing good taste. KFC has great flavor! We wait with eager anticipation. Sincerely, Mr. Sanford Kelly

  551. I went into the KFC Hadley,ma to buy a gift card for my grandchildren, everyone including the manager. The cook try to help the counter person with my gift card, she kept saying what size bucket? I thought I was in a third world country. When they figure out the gave me a dirty gift card with no even lope and a receipt that didn’t say anything about the gift card. Franchise owner needs to step it up.

  552. Regarding KFC new TV commercial with the new Colonel Sanders Person. KFC needs to get another person to be Colonel Sanders. This new man is a really a poor replacement for the original Colonel Sanders. He is almost scary. His looks…his laugh is eerie. He reminds me of an un-trustworthy used car salesman. I want to turn him off when the KFC commercial comes on my TV. I wonder how many other viewers feel the same way. Just my opinion. Thanks for listening.

    • I have been a faithful customer for around sixty years and have dearly loved every store I have visited. But unfortunately with the new ad campaign for K Fried I have tried to keep an open mind on the newly created “Southern Gentleman”. I found myself offended by his portrayal. I have never seen such a nasal twanged wimp in my life try to potray a Southern Gentleman, he offends me being from the south as much as the people are screaming about the flag in South Carolina offends the rest of the world. Thank you for reading my message and would appreciate your considering changing this figure for a real Southern Gentleman, a suit ,white hair ,and a cane, let’s face it he needs more. Thanks Ray Campbell

  553. Who had the idea of putting this new colonel on TV.
    He is an insult to the original “Colonel Sanders”
    Please get rid of this clown!

  554. I am old enough to remember the real Colonel and your current ads are particularly disturbing and an insult to his memory. What is especially disturbing is the ads with the actors strange laugh. I will return to Kentucky Fried Chicken when your current ads disappear! A cardboard cutout of the real Colonel in your ads would be preferable to the very strange character you are presently presenting. Next time do a better job with your focus groups.

  555. I have been a faithful customer for around sixty years and have dearly loved every store I have visited. But unfortunately with the new ad campaign for K Fried I have tried to keep an open mind on the newly created “Southern Gentleman”. I found myself offended by his portrayal. I have never seen such a nasal twanged wimp in my life try to potray a Southern Gentleman, he offends me being from the south as much as the people are screaming about the flag in South Carolina offends the rest of the world. Thank you for reading my message and would appreciate your considering changing this figure for a real Southern Gentleman, a suit ,white hair ,and a cane, let’s face it he needs more. Thanks Ray Campbell

  556. Your commercials are just stupid! I’m from the south and no one talks like that. The way the colonel is portrayed seems to be more of a joke rather than the real man. Its a slap in his face!!! Just saying….. I loved KFC until the new commercials came out now I pass right by.

  557. kfc needs to do something about the Burnsville, MN location. My 15 yr got a job there with her friend and I found her drinking and with almost 18 yr old after hours on the property. Next day I called and went and talked to the manager(district) he said he would handle it and there is nothing he can do when after hours. When I went to kfc the kid that was giving my daughter alcohol was working. I also found out some of the managers and employees are offering the young kids drugs. They are “smoking” and coming to work drunk. I told the police they need to investigate that location. I wanted to also contact the headquarters for kcf.

  558. I used to work for Kentucky Fried Chicken when Colonel Sanders was alive, I really am disappointed in your advertising department in putting some guy on the air to immitate the Colonel. That is a disgrace to the Coloner! He does not even compare to the founder. I think that you should take him off the air and come up with something else that could refelect back to the original founder.

  559. This evening I lined up for about 40 minutes and then after placing my order waited a further 25 minutes to eventually get my order. The staff were friendly and professional but it is becoming a habit having to wait for food at Kingaroy.

  560. What were you thinking?! The Colonial would be embarrassed and humiliated by the representation you have plastered on your commercials. I can’t even stand to watch the commercials. No disrespect to the actor but the Colonial was not a sweazie, squeeky wimpy guy. Have you read any of the comments floating around social media?? NOT Good!!!!!!

  561. KFC Store in Fort Lauderdale, FL 33311 7/14/15 7:27pm (drive thru window)

    There was a confusion with my order with the young man working on your drive thru window. I ordered the 4 wings & biscuit, but was told that the only wings available would be 2 original wings & 2 spicy wings. I asked the young to change the order to 2 orders of wings (3 for $1.99, plus a chicken pot pie combo. I don’t know if there was a miscommunication between him and I but when he advised me that my order was over $14. I asked him what did he charge me for. He advised me that I had the 4 wings & a biscuit, 2 orders of wings (3 for $199, and the chicken pot pie combo. I then advised the young man that I didn’t want the 4 wings and a biscuit. He then became upset saying to me “I wish you had said that you didn’t want the 4 wings and biscuit”. I advised him that I did say so. He did attempted to apologize, sarcastically and no empathy. He then started saying words like “ok ma’am”, “here ma’am”, as he accepted my payment. I then said to the young man, “if it’s a problem that he could just void my order”. I then apologized to him for the confusion. This young man never acknowledged my apology, just so rudely handed me my order, without so much as a smile on his face. I then told him that I was coming inside for a full refund. I have worked in customer service for over 16 years and my managers would never tolerated this type of behavior from me. I can’t understand why this miscommunication disturbed him so. It was my money that was being spent, not his. I know that everyone have bad days, but his whole attitude was unacceptable to me. I’m in this vicinity a lot, but would prefer to bypass them, and go to another location, for these reasons. Needless to say, I went to another KFC location (Oakland Park, FL), who always have great service. I would very much like to be contacted via email, by KFC Headquarters.

  562. While this is not a reflection of KFC Customer Service, I just felt I needed to reach out to you. Can you PLEASE get rid of the guy who plays the General on TV? I don’t care if the General laughed that way, but it’s creepy. Generally I blow off commercials I don’t like, but I’m serious, I have two grown boys, but if I had young girls, I wouldn’t want them to watch that commercial…or go to KFC.

    While I feel your prices have gotten out of hand, we occasionally get your chicken, because it’s just great comfort food.

    Please get him off the commercials or change the message.

    thx

  563. While this is not a reflection of KFC Customer Service, I just felt I needed to reach out to you. Can you PLEASE get rid of the guy who plays the General on TV? I don’t care if the General laughed that way, but it’s creepy. Generally I blow off commercials I don’t like, but I’m serious, I have two grown boys, but if I had young girls, I wouldn’t want them to watch that commercial…or go to KFC.

    While I feel your prices have gotten out of hand, we occasionally get your chicken, because it’s just great comfort food.

    thx

  564. I have always enjoyed the occasional bucket of KFC, but I have to say that the new Colonel Sanders is just no good. He looks alright but he should never, ever, open his mouth to speak, hum, or sing. Not a good choice.

  565. I just want you to know that your colonel is a disgrace to the original colonel. I cannot stand these commercials and they make me want to boycott your establishments altogether.

  566. Regard to your new col sanders. He as to be the poorest excusse for a col sanders his laughs etc in ads is very poor he just is not good for the job

  567. We recently visited you store in Mt Vernon, Ky and although the food was very good, the store was dirty. There were only two tables that had been cleaned. This was around 1 pm on July 18, 2015. You would think they would do a better job of keeping the place clean since they weren’t very busy.

  568. I wish you would someone new for your spokesperson, my first thought when I saw him and heard him talk was a pervert. REALLY, you could not get anything any better, we turn the sound off when your ad comes on and don’t watch it, several people have told me the same thing, he is disgusting, but then the two kfc’s we go to are not much better, maybe that is why you don’t care who does your ad, hire a nice old man not a perv looking thing, I know one thing your reputation is really goig down hill, becauseof the managers of your stores, we have one more prob and we are done !

  569. I am writing ie your KFC/Taco Bell in Herkimer NY 13350. The place is a health hazard waiting to happen. Has anyone in your company taken a look at this place? Paint is chipped, walls are filthy, everything is antiquated & in sore need of refurbishing. It even smells in there & not a good smell either! Bathrooms are old, dirty & in need of replacement. Then there is the staff who make more mistakes than McDonalds – yep, that’s correct even though we thought that was impossible! There never seems to be management present and if they are, they clearly do not care. I know this is a scathing email but someone needs to do something before there is a health crisis! Food is never up to temp and simply sub-par. Please take me seriously & look into this location and strongly consider doing something before the board of health closes them down! If you need any further info or pics, let me know & I’ll be happy to do it. We LOVE your 2 restaurants yet we prefer to not patronize until it is clean & made to serve healthy food.

  570. I am very disappointed in your TV spokesman. Harlan Sanders had a rich voice and folksy manor. This guy is creepy. The first time I saw it I paraphrased the line from “Airplane.” “Little girl, have you ever seen a grown man naked?”

    I’m know he is doing what he is directed to do, but you chose the wrong ad agency and the wrong director.

  571. Taco Bell/KFC in Oak Grove, Mo is an absolute mess. Cleanliness- fail
    Food Quality-fail, Managers Ability to Manage-fail
    Won’t eat here unless something is done. If someone from the corporate office cares to email me I can forward some comments from social media backing up what I say….

  572. When are you going to get rid of that creep playing the latest Col Sanders? Not good for your business!!!

  573. what were the execs thinking when they chose this creepy looking Col. Sanders. He looks like someone I would avoid and cross the street if I were to encounter him. His laugh, if that is what it is supposed to be, sounds evil and sinister. Every time it comes on I mute the TV and look away. I find it very hard to believe that this was the best choice for your campaign. I for one will stop at Mr Chicken until this creepy character is off the air..

  574. GET RID OF THE CURRENT CHARACTER WHO PLAYS COLONEL SANDERS IN YOUR TV COMMERCIALS. PLEASE! HE’S CREEPY AND SO IS HIS LAUGH! GLAD TO SEE THAT I AM NOT THE ONLY ONE WHO FEELS THIS WAY. THANK YOU.

  575. I just had to write and say how much I HATE the new ads..It makes me not want to go try the chicken for fear It may make me as ignorant as the commercial..This is by far the worst commercial I personally have ever watched..

  576. Your new col.sanders is really creepy. He talks like he’s deeply mentally perverted. He gives me the yucky shivers. I’m sorry I can’t eat at your restaurants as long as I see him in my head. He makes me want to throw up. Not a big fan of throwing up wial trying to enjoy some finger licken good chicken. Hope I’ll be able eat kfc again. Thank you for the memories.

  577. Im justin i ordered hotshots last night take out near entertainment center trinoma mall but your product is Not Good it considered WASTE PRODUCTS your hots shots is dry tough.and pure coated of breader not white meat inside of your chicken im very dissapoint im a regular customer.around 8pm yesterday dated 7/22/15.ref no. 522 TAKE OUT HSHOTS-L 1 GRAVY 1.0′ the crew get my oficial receipt yesterday clamed area.

  578. Received the worst service I’ve ever had and feel compelled to tell you the Hawthorne store is broken.i waited a half hour to place my order and another 15 minutes to get my four peice meal.
    My side were were cold and the corn was terrible, stale.thecasheir was handling cash and then filling orders without washing her hands or putting on a glove
    Transaction 3009
    Really sucked terrible I won’t go back to another KFC

  579. Why in heavens name did KFC decide to change the wonderful “11 herbs and spices” recipe for the old original KFC? The new coating is more like Bojanglrs or Popeyes recipes, much less yummy.

  580. This is not about a restaurant experience. This is about your current advertising! Do you monitor how people feel about your new KFC representative? Do you monitor what is being said on FaceBook and other social media? People please!! This new man representing you is creeping out everyone. If we had a KFC here in Kerrville, your store would be boycotted. I would be afraid to take my grandkids in fear of him showing up. PLEASE find someone that represents a REAL southern man! This one is too creepy to even think about…NO FINGER LICKING at my house ever again…Or at least until this weirdo is GONE! I hear his laugh in my nightmares!!

  581. I just want to say the guy you have doing your commercials is so extremely creepy. He looks like a perfert. You are ruining your image. Everyone at work was discussing it today, so I know I am not the only one that feels this way. I can not even watch your commercials! Maybe that’s the image you want? If so, good luck. Are you trying to advertise chicken with sex? It’s creepy. I can not even stop by my favorite KFC! Makes me want to completely cover up or take a shower!! I have never in my life left a review or comment to any franchise, but felt very compelled to leave this message with you. What kind of message are you sending young kids? It is disgusting.

  582. I visited your West Lebanon NH store on July 23rd. I ordered the five dollar meal deal with chicken tenders at the drive through. I did not check the bag until I got home. When I opened it, I discovered that there was a hole in the coleslaw container. The coleslaw dressing had run out soaking the chicken and biscuit and the bottom of the box. When I took the box out of the bag the bottom fell out and the food fell on the floor. As it was soaked with dressing and had been on the floor, I discarded it. I called the store to complain about that and also that I had not received the cookie that came with the meal. The manager Brandon told me I could have another meal.
    I couldn’t make it back there until a couple of days later due to my work schedule and other circumstances. When I did the manager Perri told me that there was no record of a free meal and that they did not have a Brandon working there. So I did not get the meal. I am very disappointed with your service and probably will not go there again.

    Thank you.

  583. Where did you find the new Colonel Sanders? He is a disgrace to the old Colonel. Very annoying to say the least. Worse yet these annoying commercials are played back to back. In my opinion these commercials are worse than the GEICO commercials.

  584. Someone needs to say this. Pass it onto your publicity Department. I have two worlds for the Col. Sanders actor you have chosen for your commercial. Pervy and creepy. I can just picture him saying in his creepy voice,”Wanna piece of candy lil’ girl? It’s in the bucket”.

  585. Hi I bought a bucket yesterday and 3 TENDERS if that’s what you want to call them. There was NO MEAT AT ALL AT ALL even my CAT would eat it SHAME ON YOUR Restaurant #E720097 Ticket #3839 7-25-15. Joyce Espinoza

  586. The KFC in Rifle,Colordo is a disgrace. We stopped going because the food & service was so bad. 3 years ago they got a new manager, so we tried it again. It was great. Now, they are disgusting. They are rude, the place is dirty, and chicken tastes old. The last 2 times we went it was bad. We went in tonight and asked for FRESH chicken. They said it would be 5 minutes. We waited. As I waited, the drive thru window was getting a lot of complaints. Mostly, they were out of everything ordered. We finally got ours and went home. Out of eight pieces only 2 were edible. Plus, we were shorted a cole slaw. They need to hire a manager that works there. (There is never one there now). I won’t be going back.

  587. I grew up with the real Col. Sanders. This make believe is a creep. It is hard to believe your ad agency could not have found a comparable gentleman to compliment your company and its original founder. You had to approve this disgrace and should be proud of yourselves. Where have all the values of advertising gone. I know you must be competing with that plastic face burger king. Lucky for us he does not open is mouth.

  588. poor product and your not interested…twice ive purchased from kc chicken near spring valley cal. near san diego. one time a full bucket which thru. away. if there was as an example 2 pounds of chicken there were 4 pounds of breading. three pieces later the rest was thrown out. I tried a second time and still more breading than chicken. for yrs ive been eating kc but not so sure any more. this was at rancho san diego.

  589. Stopped and bought a 12 piece extra-crispy, when I got home, found
    5 wings and 2 legs 2 thighs and 3 breasts, looked left over from night before. This place is history.
    That was $21.00 plus change.
    Hello Publix!!!

  590. For the 3rd time I have paid for a bucket of extra crispy in the drive thru, only to be told after waiting in line, that there is no extra crispy and am offered alternatives. What other business requires payment before availability of the product is known? Drive thu procedure should provide the one taking the order with that information. I pay for the order completing my end of the contact and KFC fails to do so leaving me quite frustrated. My money returned or alternatives are not what I drove there to receive.

  591. I just went to KFC in Atlanta, Ga. Baker Ferry Rd. and got a chicken pot pie and it had no meat in it. That was funny to me too. I would like someone to buy me a chicken pot pie with meat for dinner and say sorry for that. Have a great week. L. Moreland

  592. I used to manage my local KFC several years ago and we focused on freshness and operating procedures. I love KFC products when they are made correctly and fresh. I have been very displeased with almost every KFC within 100 mile range of me lately. Almost all of the stores have chicken that is way out of hold time. The strips are almost always single breaded and so cold and hard you can not even eat them. A few times I have been given chicken that the cook did not add the seasoning package to the flour. I have no clue as to how the store here in Morristown, TN 37814 passes a health inspection. I do not know if KFC still has the mystery shoppers or not but if they do please start ordering the strip meals. I am pretty certain that the old cold food is coming from the managers trying to save food cost to get a better bonus. The manager’s bonuses should not be weighted to mostly food cost. The most perfect strips I have had since I cooked at KFC was at store number G135131 in Newport News. I waited too long to post a comment on that visit but would love for that store to know how much I appreciated a great meal for a change. Lastly, PLEASE ditch the creepy Sanders. Thanks so much and God bless.

  593. Hey, just want to let you know that every time a commercial with the “new colonel sanders” comes on TV, I mute my television. Its really obnoxious. I don’t find that it helps the image of KFC, just an fyi from a concerned consumer.

  594. Your new Colonel Sanders is a real detriment to your company. A lot of people I have talked to and Facebooked with all have the same opinion. Each and every time your commercial comes in with him I turn the station. And I will not visit your establishment as long as he represents you

  595. I went to the kfc in Cloverdale Indiana and I can tell you that they lost a lot of business that day which was 7/30/201 at 12 pm.l stood on line 18 minutes with only 2 ppl in front of me, I couldn’t understand why it was taking so long for the line to move until it was my turn. They had only 3 pics of chicken tenders and 2 pics of chicken breasts,no other chicken. Now that’s not a way to run a kfc
    I ended up going to McDonald’s to eat since I didn’t want extra crispy chicken nor white meat. Also they had one mashed potatoes and 2 Cole slaw. Could you tell me why a kfc had no chicken no buffet. My daughter was with me so you may hear from her about this.
    Thank you,
    Anita williams

  596. The KFC in rifle colorado is a disgrace!,when you order a 2 or 3 white meal,often you will get thighs or 2 wings,tonight I ordered a bucket,W/sides they,mixed up gave me corn when I ordered mac&cheese,also hardly any white meat,The cole slaw was WARM!,and tasted,smelled, like piss!They are often out of products,and will substitute with out notice,and 2 months ago they were closed because they were OUT OF CHICKEN!

  597. Visited you location in Cumming, Ga. I have gotten chicken from you for many years and only had some minor complaints if any. I went there for a 12 piece bucket and some chicken tenders for unexpected guests. I got home and the tenders were fine. The whole bucket of chicken looked like it had been cooked hours before and fried in very old grease. Every piece was practically dripping with grease. I was not happy to serve it and not even half eaten. No one wanted a second piece.

    Doubt I will have Kentucky Fried Chicken again any time soon.

  598. I have decided never to eat at KFC again until you remove the current advertising that centers on a man who looks and sounds like a pervert and apologize for using whatever nincompoops you have advertising for you. I realize I am only one person but have you looked at Facebook lately? Lots of people hate it! Try to care about something other than you bottom line. Col. Sanders and KFC deserves better.

  599. Who in the HELL thought that selling a 1/2 gal soda that has 800 calories and 56 spoonful of sugar to fight diabetes was a good idea? REALLY so now you are contributing to the disease that slowly kills people. What a bunch of idiots!

  600. I tried to enter the share the taste competition because I wanted to win a iPhone 6 but when i enter the receipt code it is no going through

  601. 9:30pm they told me a 30 min wait. 5 cars in your parking lot also waiting for food. As we your customers talked, it’s as if they did not want to take the time to make the food. How is it they are not prepared for customers to come and order. You need to train them to compare sales to last year, if they expect to beat this year’s sales.

  602. Major casting error for TV commercial. My friends and I agree the actor you hired to play Colonel Sanders has none of the loveable charm of the Colonel and instead comes across more like a dirty old man. Good idea, gone bad.

  603. Your current advertising campaign is disgusting. The man looks and sounds like a pedophile. This is not Colonel Sanders, never could be, and never will be. Get rid of him! Love your chicken, but will go to Popeyes until your disgusting ad campaign is ended.

  604. purchased a takeout order after paying, i noticed a service charge on my debit card. no mention of a service charge by the lancaster KFC at the time my order was placed. customer service???

  605. I am very disappointed in the ads that are running now. Maybe your ad man thinks that the new Col. Sanders is great. He in no way represents the Col. and you should rethink that individual. I am so upset with the ads that I do not intend to go to KFC again. I know that someone could find a person that does not sound like a pervert. Biscuits and taters. Such a slam on KFC reputation.

  606. hello,

    So I am in my early 50’s , I just wanted to express my disappointment in the new commercial KFC has chosen to use. I have been a happy customer for many many years, I think your commercials using some horrible actor to Petray the original kernel is disgusting. In talking with many people friends and family I see that I’m not the only one that feels this way. I believe u should really reevaluate this commercial and decision corporately, as I read various posts on social media I see there are many many people disgusted with this commercial.

    And thought I have decided that as long as it’s commercial runs I will not step foot into another KFC, i’m not under any delusion one person will make a difference but it is my stand.

    Thank you
    R

  607. I will like to have chicken patty as base and top and middle part should be bun and if possible wrapped in lettuce.

  608. The new Colonel is very creepy! If you follow Facebook, like you say, then you are aware of the negative response this guy is getting. It’s a real turn-off and some people are staying away from KFC for this reason.

  609. 8/16/2015 my wife and I visited your filthy resturant in Brigton, CO. This location is a Kcf/Long John Silvers combo. Every single table in the resturant was dirty and the floor was littered with crumbs. I asked for a manager and there was none on duty, however they said his name was Fonzy. When I told them there was no clean tables the woman became defensive and said they had been very busy. there was a family of 3 that had been served and 4 other customers in the store which my wife and I were part of that 4. I told her before the started to get conforntational remember I am a customer. In addition to the filthy conditions the cooking oil was old. the fish came out a very dark and over cooked color and tasted the same. While there the condoments were out and had to go back and ask for the coleslaw we were shorted. We had not been in this location for a very long time because every time we had been there it was similar conditions but today only reaffirmed why we had not returned. I only could wish that the health department would go in there so improvement would be forced. I understand this is not the highest paying job for these people but my money remains hard earned. I don’t want any freebies just want this mess to improved and Fonzy to be a more compitent manager.

  610. I have been a General Manager of a popular fast food chain for years and I can honestly tell you that your stores are horrible. I would be ashamed to be associated with it. And I don’t think the original Col. would be very happy with what is happening to his company.
    The commercials that depict him yakking your wear’s is disgrace to the original company concept. You people aught to be ashamed of yourselves!

  611. Your new kfc Corneal is joke. There are other ky Corneal that look more like Mister Sander. Than the person you have picked.

  612. Need to replace Col. Sanders. Original had class and kindness. The new one comes off more like a clown. Does not make a good representative for your product.

  613. I have eaten at the Robinson, Illinois KFC for the last time. It has been going down hill for over a year but the last trip was the clincher. It was about a month ago. We went for the buffet, paid for it, received the plates..and proceeded to the food, there wasn’t any chicken on the bar, well if you don’t count the few dried up pieces of liver….no sides, no coleslaw, nothing…..I asked if they would be putting out more and the kid workin g was clueless. The kids working were very rude and disrespectful to each other and the guests. It was out of control. I understand they have a new manager but it is/was a total mess. Dirty and discussing. The trash cans were all overflowing. Robinson is a small community of about 6,000 and we need this restaurant choice. They manager of the store either was not there or needs more training. They ALL needed more training.

  614. I found a moneyclip that was presented to a john robinson from QCS/Profits Region II. It is either silver or white gold. Would like to know if someone there has any info on this piece so I can have it appraised or possibly sell it back to you guys. I have searched everywhere and there is nothing like it.

  615. I am very upset with the Coldwater Mi KFC We stopped there tonight went through the drive thru and first of all it took 15 min to get to order then when we did order the girl asked 4 times about our order, well we finally got our order after all that and did not get silverware napkins and the girl asked us again what kind of pop our ticket number was1961 restaurant number C110017 I can not believe that also when at window watched a girl at front counter just standing doing nothing, WHY couldnt she be helping get our orders faster? Was not a happy camper with the whole thing tonight especially when we watched taco bell line go 2 times as fast. I myself have a business and if the line outside was long would have a person taking orders to move along and another person making it up and then another at the window but oh no one girl did it all!!! And no one every said sorry for the long delay and compensate us for our wait!!!! What a way to run a business. I would like a respond regarding this as word of mouth can close a business. Sorry

  616. went to KFC last night and was in the drive thru I spent 25 minutes in there and the people that were running the place didn’t apologize this food was cold the soda had no ice I had to ask for my soda because they forgot it..also never got my cookies they wouldnt give me my receipt ..they said they had a bad night I waited 25 minutes in the drive thru linethe manager’s name was Mike and I told him that I would write a comment on my experience…worst experience ever

  617. KFC HYDE
    I took my family to KFC in Hyde , Cheshire for my daughters birthday to be met by rubbish all over the place, so we waited for a while to be asked to be served, the 1st thing we asked for was for the table to be clean , the only employee on the counter serving was Josh whom oblige but warned we will have to wait to be served then! Josh was was cleaning and serving whilst it seem, the rest of the staff were occupied with the drive through, but after a closer look there were hardly any cars going through the staff were just chatting whilst josh was trying to do everything single handed, for the life of me I can never understand how KFC never ever match up to the standards of service or cleanliness as its competitors Mac Donald’s, when really In my opinion had a far better menu, surely there must be a real problem at senior management level with training. Whilst trying to enjoy our meal there was a gang of youghs hanging around in there not buying but causing disruption and no one asking them to leave, no leadership, no customer consideration and absolutely no standards!!!!!!

  618. Smelly, dirty, poor service, no leadership, poor customer consideration, for a bran new restraunt I wonder why they put people in to run them with no experience or quality training

  619. Today I had probably the worst service I have ever had at any fast food establishment. The store in question is located at 1706 Martin Luther King Drive, Monroe, La. The first sign of trouble should have been when the worker continued to tell us she gave us the debit card back after running the purchase only to find out she had actually put the debit card in the cash register. She then advised us that there would be a 9 1/2 minute wait for hot wings, which we agree to. We had two separate orders one was a 5 dollar fill up with a Dr. Pepper and two legs, the other was two orders of hot wings each with 10 wings, a order of potato wedges and a med dr. pepper. After locating the missing debit card we were advised to pull up and our order would be right out. After 30 minutes the worker comes out and ask us what did we order, we tell her again and she then ask for our receipts. We sit and we wait another 20 minutes and she come out and gives us a bag and says she is sorry for the wait. We check the bag and my $5 fill up is missing. She is at another car at this time so I tell her that I did not get my order. She comes back to the car and again ask what did I order again, because the order she was trying to give to the lady in the other car was also incorrect. . I tell her again for the third time although she took my receipt when I told her the second time. So we wait another 10-15 minutes and she come out and gives me my food and it’s still wrong. At this time I get out the car and go inside. I tell her that I would like my money back because we came thru the drive thru at 11:45 per our receipt and it is now 12:45 and my order is still not correct. She tells me her manager will have to give my money back. So I wait at the counter, not one time did she tell her manager that I wanted my money back, nor did anyone else back there ask what I needed. So I ask the lady behind the counter if she is the manager she says yes. I tell her I want a refund we have been waiting over and hour and still our order is incorrect. She then ask for my receipt which is not in my bag, it’s in the bag she gave my coworker with the two orders of hot wings. So I have to get out of line go outside and get the receipt. Not one time did either of them apologize or offer to correct my order. I will never and I mean never go to that KFC again. I work in a hospital with 100’s of employees and I am going to make it my business to tell as many people as I can about the service or should I say lack of service I received today. My 30 minute lunch break took over an hour and I still did not have any lunch. I also asked for the number to corporate, the manager gave me the bottom half of the receipt and when you call, it ask you to pay 1.99 for some type of rewards/discount card and when you decline it disconnected the call. I had to actually google KFC complaints to get the number which I am going to call when I leave work today but I also wanted to send this to you in writing. I hope someone actually reads this and does something about it.

  620. We cannot go to KFC often because of the high cost so we look forward to the specials. However, the last time we went, we were told that there will be NO substitutions for the special. It has to be purchased as advertised. You no longer put your customers satisfaction above the business. I am sure we are not the only customers that will no longer be enjoying your business. Bye

  621. What is going on at the Middletown,Ri kfc the service is horrible and the chicken strips seem to be getting smaller everytime i

  622. Please take off your offensive commercials. In this era of racial tensions the last thing we need is your slave holding colonel trying to sell chicken!
    Plus, I miss your chicken and I refuse to buy from you until your commercial is off the air!

  623. Walked into the South Williamson KFC at 7:32 pm on Friday 8/28/15. Ordered a 3 piece meal and a Famous Bowl. This store had no chicken, no biscuits, and no ice tea available. I was told there would be a 16 minute wait on chicken, and no idea on biscuits. The ice tea containers were dumped out already. Brittany was too busy eating chicken tenders behind the line to care, or even act concerned. The other girl working behind the counter just disappeared. There were about 6-8 workers standing around throwing food at each other and laughing away. After about 202 minutes, I asked Brittany if my bowl would still be hot when I got the chicken and made it home. She grabbed it up, threw it in the garbage and went back to eating chicken strips behind the line. She Said “well I guess I can remake your bowl” very rudely, She did not wash her hands at all, and made a new bowl, and proceeded to toss that one back on the counter. It was over 30 minutes to get my chicken order. I never saw a manager, or had anyone apologize for making me wait over 30 minutes for a simple order. Doesn’t this place sell chicken and biscuits? I will not be back. The whole experience has soured me on KFC. I paid $ 15.00 to get treated very poorly. I have 10+years in the Fast Food industry. This was by far the worst I have ever seen. Never again…..I will spend my hard earned money elsewhere.

  624. had your chicken today but didn’t receive all of it. tried to call store i bought it at but there was no answer. ordered 3 meals but only got 2. didn;t notice until i got home. ended up with grill cheese. just not the same

  625. I Had Terrible Experience After Ate Food From KFC IN Plainfield nj On South Ave I Was So Sick From Food Never Going Back Again.

  626. Last night we ordered 2 of the $20 family fill up dinners and neither of them had biscuits. On even had chicken that was not fully cooked. We already had a trying day because my father was rushed to the hospital and then put into a medical coma. My children and I was already upset and was relaying on your store in west branch michigan to prepare a dinner for us since we were already upset and exhausted. We picked up our drive thru order and went home and what we got was not what we expected. And that upset my children because they were waiting for this meal, waiting to eat your biscuits that they love. Instead we all went to bed sad, scared and disappointed in the dinner that we received.

  627. I 6 order nanchos. He makes me repeat my order 3 times. But when I got home I only got 5 nachos. I was calling kfc and to let them know. But no answer keep on ringing. Then letter is just a sound beeping. I can’t even leave a message. I hope it’s not going to happen again. He makes me repeated my order.. West moor, Daly City

  628. Live in Anna, TX 75409

    Purchased a 12 piece, chicken only, for $20.02 at Anna KFC drive-thru on 8/29.

    Got home to discover I had NINE very tiny pieces…legs were like 3″ long…wings were ridiculous.

    I feel cheated…back to competitors for me.

  629. I along with many of my friends are disappointed in your choice of colonels. We liked the first one, the one that you are now calling the imposter. He is hilarious. We looked forward to seeing the Comercials. Please bring him back! Thank you, Brenda

  630. We don’t go out for dinner a lot as a family, so tonight, I made a exception when I saw your coupons in the mail. The kids were thrilled to have KFC for dinner. My wife drove the 2 miles one way for the thigh, leg, 9 pc dinner meal. When she returned, as we sat at the dinner table, my 12 year old noticed there were only 7 pcs of chicken. When I looked in the bucket, I not only counted the chicken, but also noticed the dried out WINGS!! in the Thigh , Leg meal. So after driving the four mile rounds trip , (in rush hour traffic) back to fix the order, they offered me two more pcs of chicken, not really understanding what I was saying about the screw up with the wings. Thinking of my mashed potato’s getting colder at home, I just thought rather than arguing, I would take the 2 pcs and run. This ruined the whole experience
    Just to keep this short, now that you already have the story. What can you do to make this right?

  631. I have visited the KFC on OST off of Scott St. in Houston, TX on several occasions. Each time I have had to wait on original chicken. Today we waited 32 minutes for biscuits. This location needs an overhaul. Why do you wait to run out of food before you cook some more? I have tried to give them the benefit of the doubt but today was my last day going there ever again.

  632. I visited KFC today to take home dinner and when I got home the entire container of corn was brown shriveled up pieces of old corn. Totally inedible. Im so disappointed that the employee served that to me.

  633. I went to the KFC on 43rd Ave and Glendale in Glendale Arizona the end of last month and I was the worst service I have ever had I was ignored for 15min. The person prepping the chicken wasn’t wearing gloves and they ran out of coleslaw with a the eight PC meal deal. I was told people love coleslaw and the kitchen was dirty and customer service bad. I filled out the survey and told KFC what I went thru and they emailed be back watch you mail we are sending you a packet for your troubles it showed up today and I get a 5 dollar off voucher for my next visit to the same damm KFC I complained about THANKS KFC for your we are sorry BS its we don’t care here’s 5 dollars. No we will look into it or sorry what can we do. They have just lost a customer of 30plus years. Its Popeye chicken from now on they have the customer at the top of their list and treat you like one of their own they greet you with good afternoon how can we help you and have your food up and out in 5minutes or less. So long KFC and hello Popeye chicken.

  634. Thank you, thank you for the new & greatly improved Col Sanders! A much better fellow than the previous one that I wrote in & complained about. Guess I am biased as I’m old enough to remember the original *>*

  635. I visited your store at 15496 Warwick Blvd in Newport News Virginia 23608 on Tuesday Sept.8,2015 at 7:30 pm.When I got home with my 12 piece bucket I found that not only was it cold but there were no legs in the bucket. The mashed potatoes were cold as was the gravy and the biscuits. I have been to this store many times but I have never gotten this quality of food.I don’t think I will return to this location anymore.If I hadn’t been so tired I would have taken it back but that would have been a problem since I did not receive a receipt.

  636. your company is a joke the treatment I received from your staff was a joke I was waiting around for an hour for an interview and the manager didn’t turn up your staff were not helpful and just laughed JOKE ABSOLUTE JOKE

  637. On 09/07/2015 I visited your store in Weavervill NC. The food was very old the chicken liver is why I stopped at your store because in my area they are always cooked correctly and are very tasty. At this store they were so hard and dry we could not even eat them. The only food on the bar that was eatable was the chicken itself. Your store in Weaverville needs some attention from the higher up managers. I have never been to a KFC with such sorry food on the bar. The price we have to pay is bad enough for good food but when the food is horrible it makes it even worse. I have noticed several complaints online so I think you should really get something done about these problems.
    Thank you,
    Jan Lawson

  638. Have been In my local KFC WHICH has nit long been opened. My 1st visit I waited 20 min for my order. Today just been in and I ordered my daughter a fillet burger meal it came only as a piece of chicken no bun. I complained and the assistant Savannah told me if I wanted it in a bun I should of asked for it I told her virus and she still repeated in should ask for in a bun. My chips were warm as I was sat inside not hot. I then had ordered my husband a burger zinger meal in a box I got a bag shot at me when I complained to manager I don’t feel she was that interested. I walked out big as pot and thought no i want a refund so went back asked fir as refund and manager Saud she would replace,with my box meal. I shall not be going to this one ever again. I’m one UNHAPPY CUSTOMER 🙁

  639. I have always enjoyed KFC food, but when Col. Sanders passed away, that was an end to an era. Please do not continue with the new Col. Sanders advertising. The actors have been poorly chosen and you cannot replace Col. Sanders. I am sorry to say but both the actors give me a sick feeling, as they remind me of pedophiles
    Thank you for your time and consideration..

  640. Yesterday I ordered a 3 pc meal with potatoes & gravy and mac & cheese. The chicken itself was delicious (original). However, the biscuit was very dried out. They’ve been putting about a tsp of gravy lately on the potatoes. What’s the point? Potatoes and gravy means both, not one. As I said, this seems to have become their norm.
    Would it be possible to offer “regular” green beans as well as the ones you have now? They aren’t very good and too spicy for a “weaker” pallet.
    Thanks so much for listening.

  641. After visiting crawley town center branch last week I was quite disgusted at the hygeine risk and public health due to manky kitchen and especially floors where food was being prepared and also cooked, I obtained photo evidence and commented to member of staff , I sat down with my friend who had already ordered , 18 mins later I returned to the counter and to my surprise no action had been taken I took 3 more pictures and the young assistant with attitude fetched the manager who insisted it had only just happened. ( the oil puddle) etc I explained I had taken a previous photo 18 mins ago . I then went on to explain the safety factors and procedures to which he had no knowledge ,ie spill ages cross contamination don’t walk by’s . No yellow signage . After speaking to what seems a blank canvas for 5 mins and a few grunts and could care attitude I left the premises. Looking back through the large glass front he then instructed a young assistant to fetch the appropriate yellow warning signage and place on the so said area. . It is not good practice to have safety measures in place if they are not being implemented. I would appreciate a response as I feel this matter should be of public interest . Thank you

  642. This is in reference to your store located on Indian Trail Dr. in Norcross, Ga. At 12:00 pm (9/14/15) I pulled into the “drive-in” lane to place my order. I could “hear” the conversation of the “order taker” with the CAR (in front of me)…and I noticed that the “order taker” had a “bit” of an ATTITUDE. When it was MY turn to “place an order”… the gentleman said “How ARE you?”. At THAT point…I proceeded to give him my order. Halfway through the order…he INTERRUPTED me…and said “Sir, would you PLEASE (answer) my QUESTION. The QUESTION is: HOW ARE YOU?!” I could not believe the “arrogance” of this individual. He was actually REFUSING to “take my order” until I had (first) ANSWERED his question regarding “HOW I WAS”. I left…WITHOUT MY ORDER.

  643. I went to the Canton, Michigan location on Ford road tonight. Worst customer service I’ve ever experienced. I don’t know if this chick hates her job, dislikes other females, or is racist, but she was super rude. Said all of 4 words to me. She told me my total and then said “here you go”. I told her thank you five times. She didn’t say you’re welcome once.

    To top it off, my drink was filled over 3/4 to the top with ice. EXCESSIVE. I didn’t even get home before I finished it. Food was good, but she didn’t prepare that. Young black female with reddish brown hair poking out of her hat. Get a new cashier!

  644. Went to have a family nite out 5 of us it was really bad an dirty can you fix this john kachik 433 montana dr franklin pa 16323 drive to butler 2 x a week just to get kfc ty

  645. On July 23, 2015, I wrote a letter of complaint on the KFC website concerning a wrong order from the Southport, NC location. As this is a tourist town and the establishment is located several miles away, I took the time to write this complaint. I tried to call the restaurant but all I got was a fax machine. By the time I tried to contact the restaurant and wrote the complaint , our food was cold, most of my order was wrong and not edible.

    Several days later, I had not received a reply of any kind and I called the customer service number listed on the website. The lady on the line, who was not very courteous, told me she was sorry that this had happened and she would contact the regional office and the matter would be taken care of immediately. A week later, I still had not received a call or anything, so I called again. Another representative assured me that she would contact the regional office and I would hear from someone immediately.

    Today, several weeks later, I still have not had a response. I called a third time. Got the very same answer. I asked to talk to a supervisor. She gave me the same answer: We are so sorry that you had to wait, we are not ignoring you, we will contact the regional office and they will respond immediately. I still have not heard.

    I have lost faith in KFC.

    I am retired and $12.79 for a meal is a treat for us. I don’t make $100,000 a year. If I did I wouldn’t eat at KFC. I realize you are a billion dollar corporation, but you seem to forget that the majority of that billion dollars come from people like me. The way your customer service department has treated me is shameful. If you have so many complaints that they cannot be answered by this time, no one should eat at KFC anyway. If my complaint is without merit, I deserve at least a phone call telling me so. I have been a customer for years, since I was a little boy. If this is the way complaints are handled, you have become arrogant and belittling to your customers. Perhaps you should take a few moments to look at your customer service practices. It needs a lot of reformation. This is by far the worst experience I have ever had, either in retail or restaurant practices. I don’t expect this type of treatment from an establishment like KFC.

  646. Why must customers who dine in……be charged for the small individual bbq sauce packets? Its not like I needed very many. We were only a party four. I was given our food and then had to get back in a long line just to be rang up for my sauces. Completely ridiculous.

  647. Went to store on w ridge rd in Rochester, NY & after being told TWICE “we’ll be right with you, I left after 10 minutes of NO SERVICE!
    Probably just as well, the kitchen was FILTHY.
    Never again (like you care)

  648. RE: Ticket # 2315
    E720379 2 33 2315
    Purchase Time: 3:48pm
    Purchase Date 09-19-15
    Cashier: Jason W

    I paid $35.87 for a {12} Piece meal with a request for BBQ/Original recipe mix chicken.
    I received only {7} Pieces of original recipe === no, none, nada BBQ chicken.
    I am getting really tired of having to double check my orders.
    Would you pay $35.87 for a {7} Piece meal?

  649. The WORST KFC/Taco Bell EVER. The bathroom was nasty- told lady at register- so she LEAVES me standing to order and starts cleaning. Hello! I am here waiting to order. A nice older woman came over and helped me out- but the store itself is DIRTY- OLD and needs complete revamp. It is the one in PLYMOUTH NC- not like the one in Hopewell VA where we used to live. (They are very customer service oriented and sell chicken livers too.) I could not even finish my “pizza”- and we left. PLEASE do something to help out this location.

  650. I went to the Lavergne Tn Kfc spent over 40.00 just to get home to find out…. No gravy…. Baked beans not green beans…. Chicken was overcooked…. Call and was told bring it back in morning they were closing… Seriously?….. What did they think we were suppose to do for dinner?….. Called next day and was told bring it back… I explained my family ate on it because they had to have dinner…. Was told they couldn’t do anything then…. Not even a sorry… Please make it right.
    . Oh Mac n cheese was sour….

  651. I went into a KFC on Market Street Wilmington NC zip code 28405,the counter was butcher block where they serve your tray.The counter was so covered in grease and had been that way for so long that the grease was black.The shift supervisor was so busy watching TV that I had to wait till he noticed me to give him my order.The chicken was so old and had been in the warmer so long that the skin of the chicken was black and tasted old as well.This store has a 99 health grade,guess the health inspector is a blind person.I have also been in the food prep business and can truthfully say I would never have served my customers on such filth.

  652. I visited restaurant #G135058 on 9/23/15 at 7:03 pm (Ticket #4741).
    I would like to comment on an employee (Chanelle) who was went out her way to go to a table where a handicapped gentlemen was sitting…she took his order, took his money-delivered his food and retrieved a glass of water for him.
    I have eaten at my fair-share of fast-food establishments but have yet seen this kind of caring she exhibited. I commented my feeling to her on my way out.
    She should be given an award of some kind for her actions.

  653. WOW I received a 5 dollar coupon for a 22 dollar wrong order nice JOB NOT. I went to a KFC and was told to F-OFF when my order was wrong and I asked foe a manager. I called Customer service for KFC Chief Operating Officer Brian Goldstein to send me 5 dollar coupon. Come on any other fast food would of took my name had me come in and gave me another order completely. not KFC NO NO NO I even got a call back from the area manager I said I will just come in and you can fix and give me the right order he says no I will mail you a coupon. This is how KFC takes care of there customers WOW WOW WOW

  654. Dunedin florida kfc after long plane ride Puerto rico we stop home town kfc we placed our order 8piecebucket meal we got to window no one there finally they came I payed.i would say another 10 min came bock order I said thought disappeared I did see two other employees no help looking very mad bo ty or anything shut window we get home we open our bucket omg what greasey mess here our order one leg no wings.3backs dark meat I little breast, total 5 pieces chicken 22dollars the time was like 730pm cute little afican American girl bad day but why take out on us we were to tired take back se we ate what we

  655. Just to let you know everytime I go to kfc in rockmart ga the food is so good. I love it. I been to quite few kfc in my lifetime. But this is the best. It’s out of my way and I pass the kfc in rome on my way home and I go to rockmart. Please let the crew and mgmt know what a good job they do. Thank you.

  656. What happened to the KFC/Long John Silver combo location on Hwy. 248 in Branson, MO? Will it ever be reopened? Was told one time that closure was due to failure of freezer, but that has been weeks ago now. Sign on locked doors reads closed due to maintenance.

  657. store E720229 9-23-15 Ticket 3738 2:24pm Denver, Co Alameda & Colo Blvd— Some of the worst service I have EVER had. 2 customers eating in the restaurant I am the only one in line, waited about 7 minutes before anyone acknowledged me, a few minutes later the cashier took my order. Took her a while to fill the order, a 2 piece combo, then she says the biscuits will be up in 4 minutes so I say I’ll take my order without the biscuit because at this point I hve been here about 20 minutes trying to get something to eat… I get my order and attempt to get some napkins, no napkins, so I ask the cashier for napkins, she apologies and says there are none… then she offers me paper towel from a large industrial spool of the brown paper towels dispensed in the rest room that was sitting on the counter for self service… I doubt I will shop that KFC location anymore. Buyer BEWARE !!!

  658. MCMINNVILLE OREGON. 8:00 THURSDAY SENT MY GUY TO GET FOOD 4 7 PEOPLE SORRY ALL WE HAVE IS WINGS. W .T F. YOU WON”T SEE ME AGAIN P. S BAD NEWS TRAVLES FASTER’ SELL WHAT YOU ADVERTISE

  659. WE ONL;Y WAVE WINGS . SENT MY GUY 2 GET 2 BUCKETS W.T,F, WENT 2 BURGER KING INSTED . WON’T BE BACK SELL WHAT YOU ADVERTISE THANX 4 WAISTING MY TIME

  660. Selamat pagi warga kfc.saya hendak memberi comment tentang pekerja di kfc bandar ENSTEK (store ID:1010862.Comment saya ialah mengapa pihak kfc di bandar enstek menggunakan pekerja warga asing di bahagian dapur dan di counter, mana perginya staf dari malaysia atau orang tempatan.Apa yang dapat saya perhatikan staf warga asing ini kebersihan tentang penampilan diri kurang di terapkan ,ada masa mereka ni suka -suka garu telinga semasa ambil oder mahu pun semasa menyediakan pesanan.Kalau lihat tex name mereka semua nya nama melayu tapi muka macam minyammar….Harap pihak kfc dapat menyedikan staf tempatan supaya semasa coustmer membuat pesana dan mahu menjamu selera di kfc tidak lah terlalu memerhatikan sangat gelagat staf kfc ini terutamanya yang bukan staf tempatan.Kita semua mahukan makanan yang sedap dan yang paling penting sekali bersih dan suci,baru orang ramai datang kfc beri support.Maaf jika comment saya ini ada pihak yang tak puas hati tapi saya sebagai pelangan harus memberi tahu apa yang saya lihat dan saya rasa jika pihak kfc bandar enstek terus mengguna kan perkhidmatan warga asing ni berkemunkinan ianya boleh mengundang kemerosotan pelangan yang datang.

    Sekian…

  661. I visited KFC at Temecula parkway a week a ago. There’s was a white girl help me. Everything was nice. I went back again today, order exactly same thing: all drumsticks and repalce one side with corn. But the girl name Sandi would not let me replace the side that said she already do me favor for the drumsticks. After I left, I feel not certain with her customer service, I checked my food half way then I saw she did not give me all the drumsticks. End up I have to go back and store has to throw led away all 8 pieces chicken. What a waste employee. And I am so unhappy the the service I got!!!

  662. hERE IS iRAN WITH ALMOST 75 MILION PUPIOLATION NOW IT IS VERY GOOD TIME TO OPEN SOME bRANCH IN tEHRAN CAP[ITAL OF IRAN WITH 12 MILION POPIOLATIN IF KFC cO DECIDE TO START IN iRAN i HAVE A GOOD BUILDING IN A VERY WELKNOWN sqi HOPE TO RECIVE REPLY FROM KFC SOON

  663. I I love KFC, but lately the service has been unexceptional. On 10/04/15 I placed an order thru “drive thru”, I got to widow to pay. I am told to park forward chicken will take a lil longer to cook. No problem. I waited for 30min, I than decide to go “inside restaurant”, as I open the door to restaurant employee has my order. I go back to my car to make sure all my food is included in bag. My order was not what I order. Extra mayo on my chicken sandwiches my potato wedges missing, my drink was never given to me nor my biscuits. No happy at all, paying more than $12 dollar for half my order. I can’t believe they didn’t even offer any customer satisfaction in the restaurant.

  664. I have been going to KFC forever BUT THAT IS ABOUT TO CHANGE TO NEVER AGAIN!!! I love KFC chicken but I and my family which is huge will learn to live without it. I went to KFC and ordered the new $20 family meal only to learn that #1 you can’t choose your the sides you want that’s #1 issue. You get 8 pieces of chicken 2 breasts 2 thighs 2 drum sticks and 2 wings The wings are so tiny it would take 2 to get as much chicken as whats on a drum stick, that’s issue #2. They raised the price by $3 That’s issue #3. I live 10 mins away when I got home the order was missing the GRAVY How great is that mash potatoes with no gravy. KFC resturant #J390003 ticket #2120 lapeer mi. Next time we go to Brains Resturant 100 feet down the road where we will enjoy a 4 piece fried chicken dinner with all the fixings for $7.99. When KFC brings back the 8 piece thighs and legs for $17.00 we will come back Thank You and GOODBYE

  665. What’s happened to the chicken in your pot pies? There is none in them. A client of mine asked me if I noticed that there was no chicken in the KFC pot pies? I hadn’t bought one in a while, but I told her I’d check it out. She was right. The chicken isn’t there. I will not be buying pot pies anymore. At least not from KFC. I’m sure others will feel as I do when they notice that the chicken has flown the coop. I really liked the pot pies, please put the chicken back in.

  666. My daughter got her first after school job at KFC Tahlequah, OK. She was so excited. Now, I’m sick and tired of her coming home earlier crying but the managers scream and cuss her in front of the crew and customers because she has a disability and cannot read the monitor. I’m thinking maybe I should get a lawyer and sue for this disgusting treatment and she won’t have to work with this type of trash.

  667. I have had poor service the last two times I’ve gone to our local kfc .tonight we ordered chicken tenders we asked if it came with mash and gravy they said yes I get home and it’s only gravy I called and the manger made it out like it’s only mash potatoes wanted.me to drive across town so they could give me my mash and gravy I told him it’s a service issue .the last time we waited outside for 18 minutes for them to bring us our order ood was soggy and cold .I’ve sent a complaint before but you guys never called me back .me and my family are going to go else were until I hear that your employees do their job instead of playing work this is not a game
    I work for my money to throw it way for this kind of service

  668. MY HUSBAND AND I PURCHASED TWO, 2PC MEALS FROM YOUR RESTAURANT, STORE #0121009, (I THINK) IN UNION, SC ON 10/3/15, I BELIEVE. THE REASON I SAY THINK AND BELIEVE. IS BECAUSE THE STORE NUMBER, DATE, SURVEY CODE AND MOST OTHER INFORMATION ISN’T LEGIBLE. I’M NOT SURE IF IT’S BECAUSE THE REGISTER WAS ALMOST OUT OF INK OR IF IT’S BECAUSE OUR RECEIPT IS SO GREASY. I’M NOT EXACTLY SURE OF THE DATE, BUT, I DO KNOW THAT IT WAS 2 WEEKENDS AGO. ANYWAY, I’M WRITING TO YOU TO EXPRESS THE FACT THAT MY CHICKEN, WHICH WAS WHITE MEAT, WAS UNDERCOOKED AND MY HUSBAND SAID THAT HIS DIDN’T TASTE GOOD. IN FACT, HE SAID THAT IT WAS THE WORST THAT HE’S EVER HAD FROM YOUR RESTAURANT. WHILE HE DID MANAGE TO CHOKE HIS DOWN, I DIDN’T EAT EITHER PIECE OF MINE. AFTER REALIZING THAT MY FIRST PIECE WAS UNDERCOOKED AND EVEN STILL HAD SIGNS OF BROWN FLOUR OR SOME TYPE OF COATING STILL ON IT, I TRIED TO MOVE ON TO MY SECOND PIECE, BUT, SOON REALIZED THAT IT WAS THE SAME. SO, NEEDLESS TO SAY, THE ONLY THING I HAD FROM THAT MEAL, WHICH MINE ALONE WAS ABOUT $6, WERE MY MASHED POTATOES AND BISCUIT. IT WAS MY INTENTION TO RETURN TO THE STORE THE NEXT DAY TO COMPLAIN, BUT, I WAS UNABLE TO GO, SO, I WAS GOING TO COUNT IT A LOSS AND JUST NEVER VISIT THE RESTAURANT AGAIN. SINCE THAT TIME, I WAS DISCUSSING THIS WITH SOMEONE WHO WORKED IN THE RESTAURANT BUSINESS WHO ENCOURAGED ME TO MAKE A COMPLAINT. I HOPE THAT THE RESULTS FROM THIS WILL BE WORTH THE EFFORT.

  669. FYI;KFC Rest.#791001 u have a team that wasn’t really a team player.mostly rude ,never smile,never look at you in the eye,and everytime (3x a wk)sometimes 4x I visit this location in Inglewood CA.the service was horrible,,and if u try to go to their drive thru,even worst.everytime they are missing something,receipt,cookie that comes with the $5.00fill ups.just today,I complained of the other day order that they missed the cookie on my order,cashier Aurelius was rude,she won’t listen to my complaint,and even almost throw the cookie in my face .either very slow service,missing receipt,missing items that comes w/the order,and the worst part,it seemed that they don’t want to be in there.Cashier Aurelius even gave me a bad look.no apology,or sorry for the inconvenience&won’t do nothing for us customer feel better that we are welcome in there.my ticket #2141 order was placed at 1143am.kfc rest location is in centibella x and ka Cienega of inglewood.I will tell my friends,Co workers neighbors and better yet call our local newspaper to give some feedback, since kfc mgr wasn’t around,not present during this very poor service, from a good co.they don’t belong thwrw,they need a better team in that location before it goes bankrupt. ..

  670. Had A bad experience and you fixed it!!! Thanks a bunch!!! Big shout out to Linwood, Rudy, and the staff at Airport Square North Wales, Pa. Staff!!!

  671. I took my granddaughters & my daughter who has cancer & the only thing she felt like trying to eat was KFC. I am on a limited budget & had some coupons for what she wanted that were not expired. The lady was trying to help us order the meals & the manager came over & said they were expired. I told her we used the same type the week before & had no problem. She said “Well, I am the manager today & I can’t take them. I was upset as well as my daughter & we took the girls & left to go somewhere else to eat. I don’t think she wanted to deal with it & I only wanted to get something that my daughter would eat since she has been so sick.

  672. I ordered the family fill up bucket and asked if I could substitute the coleslaw. I was promptly told, “NO, we don’t do that!”, yet was asked if I wanted to spend more money to add extras, which I declined. I got home, the original recipe chicken breading was undercooked and on the bottom of the bucket of all thighs and 1 drumstick. Then there was no coleslaw at all, just mashed potatoes, gravy, crappy chicken and biscuits. The biscuits were the best of the whole meal! Never again will I go there!

  673. My husband and I went through the Scunthorpe drive thru outlet on Sat 17th October at approximately 8.20pm. I ordered a fillet burger meal with oreo crushem and my husband a 3 piece meal with malteser crushem. My burger was warm but certainly not hot and we both commented that the crushems were mainly crushed ice not at all creamy and tasty as they should be. One of the 3 pieces of chicken was a wing with absolutely no meat on at all, which we thought very unfair when ordering a 3 piece of chicken meal aswell as the portion size of chips being rather miserly!!! Overall we were very disappointed with our experience after paying nearly £12 for what we think was not an enjoyable meal.
    Kind regards
    Mrs T Cowling.

  674. The service was great?!??! Karol made it all worth the wait. She is polite and keeps a smile on her face in spite of the fact that thr computers where messed up. She hand counted everything even apologize to everyone in line for the inconvenience. Just an awesome spirit. I thought she was the manager but she turned out to be a cashier instead but the level of professionalism she showed me and several customers was amazing. Thanks a lot Karol!!

  675. Your website is the worst I have ever encountered. Very user unfriendly. You cannot find menu prices and when you type in a zipcode you are directed to a map. I think I know where the KFC is located in my neighborhood! You should be able to find prices of menu items more easily!!!

  676. Fort Carson Colorado springs co
    My husband has cancer..stop to get because it tastes good to him..the worst employees for service always out of chicken on sat at 5:00..then laugh at me..

  677. I visited the KFC in Olean, NY. today. The chicken strips were so thin there literally was no chicken, just breading. I have never complained before but this restaurant is so bad. Usually they just forget to give you your food or the wait is so long that the food is cold but this was the worst!!

  678. This is the last time I will eat at KFC. The flavor of the chicken is so different it tastes bad. The current original recipe does not TASTE like the original recipe KFC previously served. What has happened? Tonight the chicken had no flavor and half of it looked like it was burnt yesterday and I was the unlucky customer to get it served to me. Please go back to good tasting chicken. But if you don’t I have many other options available to me.

  679. 1010 Independance blvd.in Va. Beach, Va. Been there Twice in the past month. They never get the order right. Had diaherra for 2 days both times so it must be from there. Will miss your coleslaw but will go to Bo jangles now!!!

  680. My son and I went to KFC, placed our order and was told to pull ahead afew mins. We sat there 20 mins while 6 cars went around us. I went inside and asked to speak to the manager, while waiting I heard the drive thru girls say” I don’t know what that car is waiting on” the manager came and I said, I’ve been waiting 20 mins, she said it takes time, I said Not that long and 6 cars have been waited on since me. She NEVER appolazied and I said I would report it and she said “go ahead, I don’t care” I couldn’t believe she talked to a customer like that. One of the other customers in line said ” I can’t believe she said that to you”. I know not everyone likes tHere job but you don’t speak to customers that way. P.S. There were at least 5 people working. I So disappointed and upset from the service I received and will choose along with friends another place to eat.VERY, VERY RUDE SERVICE

  681. Hi, I live in Kraaifontein and place an order last night, nr 147 @ about 20:31 and by 21:15 I was till waiting for my order although the orders in 300 was already helped . I asked what is the hold up on my order, they didn’t reply and when I asked for a refund, they called the Manager. I explained to her why I am unhappy and she understood. I am veryyyy disappointed and cannot understand why KFC do not have extra staff or casuals @ month end.

  682. I used to love KFC. I was always getting extensive dental work done and the mashed potatoes and gravy was always my go to when I could not eat solid food. The one near my home closed so I had not eaten at KFC for a few years then noticed one a little over 5 miles from my home in a driving direction I do not usually take. Carol Stream, IL. Needless to say my husband and I were so disappointed. We ordered the 8 piece orginal recipe meal for $21.99. The staff was very nice and said they were making it and it would just be a few minutes. Well I don’t know if the fryer was not hot enough because even though the chicken was super hot the coating just slid off because it was so full of grease. It was actually soggy and there was a pool of grease at the bottom of the chicken bucket. So digusted we ended up throwing most of it out. We both got such bad stomache from the little we did eat. Everyone asked me if we ordered late, but we ordered at 6:30, dinner time. I do not know what changed but if this is the new KFC standards we will not be eating here again. Was also very disappointed to find so many bad reviews on this site with no replies or results plus that customer service is not helpful. KFC may be the next “remember them” fast food restuarant.

  683. My sister & I ran into Colonel Sanders at National Airport about 50 years ago.
    The Darrell Hammon impersonation was by far the most creditable/ looking just as I remember the colonel. The newer impersonator looks like a Colonel Sanders who is 20 years younger than the he ever was—starting his business at age 60 right.??
    Anyway, your new impersonator doesn’t look anything like the real KFC Owner did—I find it hard to believe you would even run such a false looking represention!!!!

  684. Came into KFC in cypress California on Lincoln and valley view st. Had an issue with ordering and asked to speak to a manager. Big mistake. The Hispanic woman was unhelpful and did not care about my complaint. Did not apologize once to me and was rude to me… A paying customer. I served in the restaurant industry for 6 years and now I work in sales for a corporate business. Number one rule for the restaurant business? Make the customer happy. Once I told the manager I would write a review she said good and laughed! Never coming to kfc ever again, you have lost my business and I came here once a week for over 4 years since my daughter loved it and it was a quick dinner for is but no more!!!!! Get better managers equipped to deal with your customers!!!’

  685. KFC in heber springs AR needs a new building!! Roof leaks. Leaking from ceiling inside while eating. Floors nasty and dirty stick to them when u walk!! Nasty nasty place!! Chicken good but nasty building!!

  686. On October 30th, 2015 I stopped into Evans Mills, NY KFC and ordered a 2pc chicken meal with specific instructions to have a Drum Stick and a Chicken Breast. I ate the corn first which cow corn would have tasted better. To my surprise I had no butter to put on either the corn or the biscuit. I am guessing I would have had to ask for the butter. The chicken was very greasy and sickening. It stunk like it was half rotten. The grease was putrid tasting and smelled foul. I only ate the chicken drum stick. I took the chicken breast home with me. After going home, I took out the chicken breast and tried to eat it. The grease and meat smelled fowl and it tasted bad. I tried to feed it to my cats. To my surprise, the cats smelled it, gave me a look and walked away from it. The 2 adult cats and 2 kittens would not eat it and left it in their food bowl. I remember the days several years ago when their chicken tasted good and was a value. Now it has no value and the quality has decreased every year over the past 5 years. No wonder the news said they were failing financially and in financial trouble. I will not go back there to eat. KFC has gotten my last hard earned dollar. Serving food that is bad and so bad my cats will not eat it is a rotten thing to do. Anyone owning KFC Stocks might as well dump them while they can because KFC will not last long selling bad food like they obviously are doing time and time again. Just read all the complaints on this web site. KFC should have people sign a disclaimer that the food it not fit for human consumption.

  687. absolutely disgusted once again in the same restaurants this time I will take these photos to health and safety at my local council no buns for burgers nothing toilets absolutely filthy stinkyn I told the children not to.eat there food and we left asap before I left o went into the toilets and I was mortified I even mentioned to the manager how dirty the tables were it was vile kfc please sort it.out asap

  688. a few Fridays back after a long day at work my daughter stopped and took home her favorite pot pies for family. put fork into hers and there was a bare thigh b one and a small bone in it. there went appetite and dinner

  689. I drove 8 miles to the kfc on Wakefield road barnsley to be informed it was cash only and nothing they could do.
    I then attended at the drive through on peel street barnsley and the order was dreadful.
    Both burgers missing hash browns.
    Chips soggy and cold and burgers just thrown together.
    Staff attitude at drive through was appalling not interested in listening to customers, too busy talking.
    I paid £20 for the order and most of it ended up in the bin.
    I am appalled and wish a full refund.

    Thank you

  690. My sister picked up a Chicken Little Go Cup for me @ lunch today at the KFC in Blytheville, AR. I usually have a good experience there, and we eat there alot. Today, however, was the exception to the rule. The potato wedges in the “go cup” were so old they are rubbery and wrinkled. The Chicken Little sandwich is cold, and there is so much sauce on the bun it overflowed the whole bun is soaked and sticky with the excess sauce. Horrible. Just horrible.

  691. I am very aggregated with your store in Hobart, IN.
    Every single time I stop there they do not have what I want. The comment is always oh I just sold last one and it will be 20-30 minutes. Tonight I stop there for a pot pie at 6:20 and once again they are out oh sorry just sold last one you have to wait 30 minutes. How does that keep happening at dinner time? Wouldn’t dinner time and lunch time be a priority to have food ready? 3 works ago stopped at the same location to get original recipe breast and nope we are out, no crispy or hot wings for me to buy. How is a customer supposed to continue to come to that location and be able to take food home to their family? I’m done trying to buy food there. This has happened 4 times in the last 6 months. I can understand that it may happen once, but all 4 times. I know they are popular items because they are out. Just want you to know that you are losing business there. It can’t just be happening to me. I’m sure I’m sure I am a small portion of the disappointed customers that can’t get a simple food order at dinner time. Please fix that location. My family enjoys the food, but when can we actually get food when I come there. Tired of trying to guess will they or won’t they have food prepared.

  692. I went to the KFC in Anniston, Alabama today and got your $20 family meal and ordered a side of mac and cheese and three large drinks through the drive through. The person who served us failed to provide straws for the drinks but that person also failed to put the mash potatoes in the order. We did not know this until we arrived at the place we were going to eat. We also ordered the original receipt which we did not get. I was very disappointed in the food. The total cost for what we ordered was $32.00 and change. To say the least it was not worth the price because we did not get what we ordered.

  693. Is it just me? Your new commercials are stupid. Norm McDonald does not do anything positive for KFC. There was & always will be only one Colonel Sanders. They just don’t do justice for KFC. That’s my opinion.

  694. Just wanted to voice my opinion after reading all the reviews. My wife and I went to our local KFC the other day and got the Family Fill bucket that was suppose to contain two legs, two thighs, two breast and two wings. We got home and found that we had one thigh, four wings, two legs, and one breast. Not even what it was suppose to be. Where did they get the wings? I have shot Quail that had bigger wings than that. We will never eat there again and we hate that part because we like the chicken and the taste. Very upset over our order. Guess we should have checked it before going home. As you can tell the order was not even right. The date we ate was 10/30/2015 our order # 235321 Cassville, Missouri 65625 order was at 3:43 PM Thank you for reading my complaint.

  695. Restaurant #E320056

    Eating inside and they have no napkins to wipe your hands with! They said there out, and gave me wet wipes, I told them I didn’t want alcohol wet wipes on my hand while eating chicken! So I had to go to the restroom to get brown paper towels out of the machine! I don’t understand why they can’t run to the store and buy some napkins for the customers!

  696. We are ordered for take away on special offer 10 for 350/ in Himayath Nagar ( Hyderabad)
    We are taken to home to house to HMT Nagar , Nacharam, the pieceses are just boiled, inside total wet, our children tested all , all are same, we thorn in dust bin. Why you are big adds,tempting the public, service is very bad. We are not happy

  697. I tried to redeem a gift check at Kentucky Fried Chicken on London Boulevard in
    Portsmouth, Norfolk VA today. I knew it was old but there is no expiration date on it. I found it in a pile of bills on the coffee table and decided to use it.

    It states “Payable at PNC Bank, Kentucky, Inc., Louisville, Kentucky 40296.
    The routing number is 083000108 3007484873. The Gift Check number is
    0665960X. Gift Check is for $5.00 which Kentucky Fried Chicken sent me for
    participating in an online or telephone research survey about KFC.
    Note is signed by Alexandrea Davis, KFC Consumer Insights #17247.

    Kentucky Fried Chicken on London Boulevard in Portsmouth would not honor it.
    They said this is a corporate Gift Check and they are a franchise.

    I feel that they should have honored it since there is no expiration date.
    I ended up walking out without the chicken I had ordered because it was the principle of the thing. Customers should not be treated that way. They should have given me the benefit of the doubt. A $5.00 lunch is not going to break them!
    Can you please help me or send me another $5.00 gift certificate? Thank you.

  698. I just went through drive through and I was given incorrect drink and my food was cold. I went back and asked for refund. I had three employees ask why I brought food back and told all three the same. The guy who worked drive through actually left the window ( mind you long line in drive through at lunch time) and asked me where my drink was I pointed to the cup that the other guy placed on the food prepping table and he took a drink out if it!!!! And said you got what you ordered that’s what our tea tastes like. (This drink was carbinated) customets at counter all looked at each other and two people left without ordering. The manager girl then gave me my money back without saying one word to me and I left. I then went across parking lot to jack in the box and realize your girl manager gave me back what my change was from the $ 20 I gave the drive through which was $12.45 and she should of only of given me $7.55 back.so the register won’t total up on this shift. I have to say this,was the weirdest event I have been in, I don’t know how else to explain it. This store is on foothills Blvd roseville ca next to Hewlett Packard when I got back to work and saw the horrible online reviews I will have to agree with them. This store should be closed down it does not represent KFC. My daughters frist job was the KFC while in high school so I like to pay KFC back by eating there please investigate this location. Thank you Laurie

  699. what is this crap about no bacon ????your popularity is already in question ive just about stopped eating at our local restaurant and now you cave to some muslum crap,,,,or so I read,,,,,if you are going anti AMERICAN why not just close here in the states and join the brotherhood abroad,,,,,

  700. November 2015
    I would like to reference one of your TV commercials, that is being aired here in Southern California, “The $20 Family Fill Up”. First I would like to congratulate you on the ‘Colonel Sanders’ person. He sure looks like the original one you started with, some years back.
    Your problem is when he opens his mouth, he talks way too fast, and he “mumbles” his words. Myself, (and my company), played back the commercial several times, trying to understand what he is talking about, and because it is hilarious that KFC would allow him to say anything, no one could understood him WHAT A WASTE OF CORPORATE MONEY.
    Sure hope I hear from you regarding this situation. Personally we love your recipe and eat there quite often. Do not like to make accusations, but you should do something in order to correct your problem.
    Sincerely,
    Tania Newdorp

  701. I don’t think the old man should be talking about finger likin good in this day an ahe if internet prorn.
    Our sweet innocence is gone. Sorry this us the new millennium nog tge 50’s
    Leave out the phrase.. it has a whole new meaning.
    Regrets ,
    Marci

  702. Your television commercials STINK..that old man is a disgrace to the name Kentucky!! My friends and contacts from other countries used to say “Oh, you’re from the Kentucky Fried Chicken state”. Now they make jokes of this stupid man which belittles KFC and Kentucky. Until KFC can become more dignified, I’ll not visit another restaurant and won’t advise others to either.

  703. I ordered the chicken little meal combo and received it without pickles (which its dry and not great at all without) and when I asked for pickles they told me they were out of them. In my opinion this should of been said when I ordered and then if I still wanted it, that would be on me. I wouldn’t have ordered the meal without pickles.

  704. My son had a football trail in heartfodshire on Sunday it’s a hour and half drive from ours we left at 7am after a very long day there we visited KFC , we orderd 3 different meals, we were asked what drinks we would like our first two choices were sold out one of those tango & Pepsi Max we then said could we pay the extra and have a bottle as we could see bottles of our drink choices in the fridge we were told no . So ended up having a drink we didn’t want! Then our meals came 1 the chicken was so small it looked like a hot wing! Another meal had a hot wing , piece. Of chicken and a strippper missing so had to go back to the counter and get this re fine by this time the other food was getting cold.. We had a long day and were hungry and thirsty although we have KFC in Ipswich and always enjoy it out exsperince at this resturant was very poor!!
    From a very h spot coustomer Ms R Whight

  705. I sent a complaint to you about the KFC store in Pineville, Louisiana, Hwy 28 East.
    The chicken was burnt, dry and disgusting to look at. I returned the chicken and got 1/2 of my money back. Also I received a letter from Brian Goldstein apologizing for not meeting my expectations from KFC. I have eaten at KFC often through out life. (66 years).
    The verbal nail in the coffin, is that Mr. Goldstein further embarrassed me by sending me a $5 Guest Voucher. I was very offended by the voucher amount after I had spent $30.00. Mr. Goldstein please keep the $5 voucher and re- invest it in your quality program and most of all your customer service or lack there of. I will not be eating at KFC again and will discourage my friends and family to eat at other chicken outlets.
    What an embarrassment from the C.O.O down!
    I just wish I could show you what good customer service is and how to handle problems such as mine. Great quality products and Great customer service is almost non existent. Also word of mouth advertising about a business is the fastest way to grow it and it is the fastest way to close it.
    Richard Herring.

  706. This is the last time I will be buying my food from KFC. I went to KFC in Beeville, Tx today. I ordered the $5.00 meal with Sweet tea. $5.41 total. I had for extra napkins. The guy in the drive-thru got upset. I gave him my money. He handed my food and drink. I drove off to park and eat it. Discovered no spoon for the mashed potatoes. Lucky I had a chicken leg that I had to use as my spoon for potatoes. My sweet tea was raspberry tea. If ya are going to have rude people working their I won’t be back. And I hear it’s not the first time people had a run in with this same guy. People like him has no business working in the public.

  707. I must express my grievances to the fact that every time when I buy the set meal from your Nam Fung outlet in Tsuen Wan, there must be a least one or two items missing. As we were given only a number after payment, while the packing was done behind the till. And we are always in a hurry to pick up the stuff only to find that items were missing, and particularly the sauce for the Mexican fried will never be given.
    After so many incident of being deceived, I will pay for the cost to rewind the cctv so that I can provide direct evidence to the court in order to stop all these illegal act of False Description, consumer harassment, unfair trading, and unequal bargaining powers. This is a bully and I must complaint to US in additional to complaint to the Authorities, and the press.
    I am totally fed up, soups were only spoon-fully filled, and may I remind you that you (KFC) is vicariously liable to all these misdeed of your staff. And it is a strict liability offence to ensure that the quantity and quality are within reasonable tolerance. I was shopping between 6:30 to 6:45 p.m. today. Such a theft by you staff are intolerable.

  708. I went to KFC located at 3613 Ramsey St., Fayetteville, NC 28311 on 11/10/15 about 7:20pm. I live less than a mile away and have been going to this franchise for over 15 years. I went to the drive through and placed my order. The young lady did not get my order correct so I exlained what I wanted. I was not angry. There was no animosity on my part. A second young lady got on the speaker and yelled at me and told me what I ordered in the most rude and disrespectful manner, that I told her to cancel my order. I went to another KFC accross town where I was greeted politely and my order was filled. I have passed this KFC several times since this incident and it is disturbing. I’ve never been double-teamed at a drive through like that. I am a senior citizen and that display was ridiculous. You may not feel the need to address this ; however, I’ve shared this experience with my family and friends and they are also appauled at this behavior. I hope they can afford to lose the business. I will never go there again.

  709. i was recently employed with kfc in ruston , louisiana i only worked there for about to weeks reason being i left i felt very uncomfortable around one of the managers his name was chris , he always followed me around the store , rubbing against me, & always asking for my phone number i have witnessed him doing this to other females in the store also & it didnt seem like they were okay with his behavior either, it felt like sexual harrassment ,by me being new in the store i really didnt want to get anyone in trouble

  710. i just left the elizabethton tennessee 37643 store and once again my order completely wrong and not everything is here im missingmy fam mash pots and my macand cheese did get 2 colrslaws didnt order but noone eats coleslaw in my family spent 26 bucks and still haf to end up calling in pizza delivery because my childrens popcorn chicken were hard ruubery and ice cold and no maccheesses. my ph ,4235886036 would like to hear back from managrment because this is the fourth time in two wreks my orders were completely wrong and im scared they couldve used old chicken past die times and gave my children foodpoisoning or sumthing worse. and i hate paying for a goodmeal to justto have to turn around and spend more money i dont have on pizza because my meal bad.

  711. I would like to make a complaint I just went to get some lunch during my lunch break to the KFC drive-thru restaurant# F428039 located at 232 SE 1st Ave. Florida City Fl 33034, my ticket number is #1920 at 11:55 Am, I ordered the popcorn chicken fill up with potato wedges, when I approach the window the lady says popcorn chicken potato wedges and diet pepsi, I say yes is correct, I pay get my order and drove off, when I get to my office I open my fill up box and I had 2 pieces of dark chicken and mashed potatoes, it is very upsetting you go to the drive-thru because your time is limited and even by repeating exactly what your order is to end up with the wrong order and not having time to go back to change it for what you wanted to eat in the first place, it is not the first time this happens but it is the first time I complaint because I understand human error but this is ridiculous.

  712. I received what appeared to be a free bucket of KFC, called the number only to realize that I had a sit through a vacuum cleaner sales presentation in order to receive a bucket of chicken which would feed four. I don’t think so. I’ve also decided to never purchase KFC again. How awful to have allowed your product to be used in this way.

  713. Commercials currently airing in So. Cal. are awful. The actor portraying the Colonel is so bad, I will not be a customer! Just pathetic actor portrayal. So annoying with nasal voice.

  714. I’m very upset at the lack of customer service at your Moore,OK location at 1400 N Moore Ave. I had ordered a family size meal, I think it was 18.99, and what I received was barely enough to feed my children. There was a small amount of everything. The chicken was missing pieces. The mashed potatoe container was only a third full and so on. I had called and explain this to the manager and what I received was a very rude tone and a horrible choice of words directed to me. The manager had said and I quote, “maybe you don’t need to eat that much food anyways”. I have a family of four, and rarely eat out. When we do, I usually go to KFC, as my daughters really love the chicken. When I asked if they would just simply replace the order at a later date I was denied that. I contacted customer service via email and KFC sent me a $5 voucher which I greatly appreciated. Instead of asking for free food, I asked this same manager if I could use that voucher towards a a family meal and just pay the difference. Her response was, “no, you can use your own money. I don’t accept hand outs at my store.”. It makes quite upset to know this lady is managing a store, it furthers when the store happens to be the closest location to my house. I just wanted to take the time and inform you of the way your store is being managed, because you haven’t lost my business, but I’m sure other customers have probably been treated this same way.

  715. I just wanted to let you know about our experience this evening at your Prince Frederick, MD, location.

    A party of two, we stopped in about 5:00 pm, and ordered dinners #2 and #1. The #2 was requested as grilled. We were given our soft drink cups; party 1 filled the cup with ice, and Mt. Dew. The soft drink machine would not stop pumping out the Mt. Dew. The individual kept pushing the lever getting soda all over the hand being used in the attempt to turn it off, but that didn’t work. When employees were told about it, their response was to tap it. That did work; however, this was not the first time the individual had difficulty with this soft drink machine. We hadn’t been there in several months, but the last time, the same thing happened, only that time, it was the Pepsi dispenser. The Mt. Dew ended up being watery, and was dumped out, and the cup was refilled with another soft drink. People after us experienced the same problem.
    Other issues. We were not asked what sides we wanted, and we were given potato wedges and a container of mashed potatoes. If we had realized there was a side with the chicken, we would have spoken up, but we thought the combo was biscuit, chicken, and the soft drink. We should have been asked out choice, instead of an employee making the choice for us.
    At least this was preferable to the time we stopped in last year, and they had no chicken because the truck never came. We were told, the other KFC in the county, Solomon’s Island, had the same problem with no delivery that day.
    In addition to our other experience this evening, the grilled chicken breast and wing I received not only looked dried out, they were dried out. I left half the chicken breast behind after choking down the first half, and washing it down with the soft drink.
    All-in-all, I guess one could say our experience this evening was not great, but that is the norm at this location the infrequent times we stop in, optimistically thinking maybe they had miraculously improved.
    After ordering, the cashier asked if I would like my receipt. I’d said no, thinking there was no reason. Except for your kfcexperience.com requirement for information on the receipt, in order to tell about the experience, I see no reason to want it. It would be just another piece of paper to throw away.

  716. I went into a KFC store about 4:30 pm , they took my order and paid with 100$ bill , she was gone about a min or two she came bck and said she couldn’t cash they didn’t have enough money , u tell me a big food chain have that kind of money on Black Friday , I dint have anything smaller than 100$ I had to walk out with out my food

  717. Re Franchise location #7136 in Santa Maria. I have visited 3 times only because of the condition of the chicken I receive. I have tried different times of the day hoping it was because I was going at a time when chicken had been sitting around for awhile. This last time yesterday made me think I will NEVER buy KFC again. Again, the chicken was old, dry and unedible. I don’t know if they are trying to save money or it’s because I am not Hispanic. The server marked the receipt with an X so I don’t know if that is a code of some kind to give that customer old food. I called the (800) number and the customer service person that took my complaint must have been on her smartphone because I had to keep repeating myself like she wasn’t even listening. Very unhappy to waste money on this place. I think I will test them and check the food before I leave and if it is old, I will give it back and get my money back !

  718. I would like to share a very upsetting and bad experience buying at KFC Devonshire Mall in Windsor today Nov 29, 2015. I understand a long wait and busy hours around 12:45 pm. I patiently waited for my order more than what they promised and while opening the package, I noticed my order wasn’t right. I still have a coleslaw instead of gravy and guess what, I DO NOT HAVE A COUPLE OF CHOCOLATE LAVA CAKE WHICH MY SON WAS CRYING ABOUT.
    When I approached the crew, not very long than 1 minute, the crew insisted that it was in the bag. I felt so disappointed and embarrassed in the crowd asking for a CORRECT FOOD ORDER. But it turned out that I looked so poor asking for something that I paid for but they definitely sounded that I had it.
    I won’t waste my time going back at the counter and lying for having an item I didn’t pay.
    Very rude crew during this time 12:45-1:00 pm Nov 29, 2015.
    Instead of asking apology, they asked me to bring back the package of food to check it themselves. I AM AN ASIAN, I AM EDUCATED AND I KNOW WHAT IS RIGHT AND WRONG. I KNOW PROPER CUSTOMER SERVICE AND I WILL NOT LIE FOR 2 PIECE OF CAKE.
    SO I GRABBED THE BAG AND PUT EVERYTHING BACK EXCEPT FOR THE ONE CHICKEN MY SON HAS STARTED EATING. FOR SO LONG A WAIT AND DISCUSSION, THEY RETURNED THE BAG WITH ALL THE ITEMS IN A RUMBLE SET UP.
    I FELT SO PITTY ABOUT MY EXPERIENCE NOT BEING TREATED WELL.
    IF ONLY I COULD SHOUT IT OUT AND BROADCAST HOW BAD THEY PRESENTED THIS IN A RADIO STATION OR EVEN TELEVEISION, I WOULD!!!!!
    JUST TO TELL THEM THAT IT IS NOT THE PROPER WAY TO TREAT PEOPLE. THEY DEFINITELY SHOWING BEING A RACIST!!
    THIS IS CANADA AND NO ONE OWNS CANADA, MOST OF OUR PEOPLE HERE MIGRATED AND WE AS TAXPAYERS SHOULD BE TREATED EQUALLY.
    CONTACT ME OR I MAY SPEAK TO SOME HIGHER FORM OF SERVICE. BETTER BUSINESS BUREAU.

  719. While in Monroe,Mi. we went to a Kentucky Chicken establishment & on the sign outside it read ” Thank you Veterans for your service” upon being served I asked if they gave a Veteran Discount & the reply was they never heard of what I was asking. I therefore asked for the manager & her reply was she did not know, therefore I an asking if Kentucky Chicken offer discounts for Veterans? If you do I therefore request that employees should be informed.
    Thank You,
    Phillip Kolb
    U.S.Army Veteran

  720. On the 01/12/2015 we bought KFC (Tran#246723 Doc# IN0018T002245655)
    We took 2 Soft twirl. I tasted it and it was sour. Took it to my husband and he tasted it and he also confirmed that it was sour. I went back it and call the manager (Brenda) and asked her to taste it and she said no and asked what was wrong. I told her that the ice cream is sour and I think it is off. She told me that ice cream cant go off and refunded me the R9.80. ICE CREAM CAN GO OFF and it tasted terrible.

  721. I love your chicken, I went to the KFC in my area and placed and order for the 8 piece crispy chicken there was two vehicles in front me, when I finally made it to the window the gentleman took my money and said it will be out in a few minutes I replied with ok thank you. He makes it back to the window after 5 minutes or so to inform me that there was no crispy chicken on the rack, mind you it is 8:30 pm and closing time is 11:00pm, so he proceeded by asking if I would like original and I said no why did you not tell me when I was ordering about you not having any crispy, which I don’t understand why he could not put any down. So I told him I want my money back he said he needs to get with the manager first after 10 minutes the manager returns me the money. My whole think is instead of loosing a loyal customer why not cook the chicken, do you not think that would make more sense. I will not return, your employees need to be trained on pleasing the customer to have them return. I may be one but as many dissatisfied customers that have complained about the service you will continue to loose cliental.

  722. Tonight I was at the drive thru on 28 by-pass in Anderson sc on December 4,2015 I waited in line for 45 minutes. I never had to wait in line at drive thru that long.

  723. Is your question/issue “I ordered a 12 piece meal with three sides original and was told that they didn’t have any biscuits and it would be about 20 mins. My husband told the woman that is fine take your time and she told us to pull to out of drive thru to yhe other side where the doors to walk in are and she would bring all our food out when biscuits are done. So we did and waited and waited then it was brought out to us only to get half way home and pull off the lid of the bucket to see that the biscuits aren’t even close to being cook and are very apparent that they aren’t. We spent over 30.00 for food that we can’t even eat and didn’t even get but 8 pieces of chicken that is almost all wings”?

  724. We were at KFC in Boone Iowa. I would like to let you know that your store needs help. It is very dirty the wallpaper is peeling off the walls you can tell it has not been updated in years. My brother in law had a piece of chicken that he bit into and it was all bone so he took it back up there and they gave him a new piece of chicken but the one he gave back they turned around and put it back in where the other chicken was how nasty was that. I love KFC. But this store is one of the nasty ones around. I will not go back in there until that store is cleaned up

  725. We go to the kfc in fairview heights IL. Every time we go at 8pm or so they are always out of everything and say it will be 45 which puts them at closing. Always rude as well. Anything we can do to address this situation

  726. I just visited your store number 02613 and my order number was 87. I placed my order through the drive thru (which was supposed to save me time and be more convenient) this was not the case.

    I checked my order and it was incorrect so therefore I had to go back into the store and complain – where they gave me my missing item with no apology and just said ‘it was the chef’s fault’. I then got back and realized that I had only gotten part of the ‘rice box’ meal’ and was missing half the contents. To say this is good customer service is an understatement. Also whilst writing on another note I did ask for the Veggie Box when placing my order and your staff member said they ‘don’t think they sell it’ – again I would have thought from such a large company your staff would have been more knowledgeable’ – I was then told all I could have was a Rice Box!!!
    I have to say having always had bad experiences with yourselves I was unsure about visiting yourselves again but thought I would give it another try. Bad mistake.
    I am interested to hear your feedback and how in fact you do handle customer complaints, working as a Customer Service Manager myself for a very reputable brand!

  727. I am very upset with the last 5.00 box that was purchased for me. I usually eat there every week . I am 84 and disabled so my grandson has to get me kfc. the potatoes as usual were great, gravy also. but the leg of chicken was so small 2 bites and done. it also looked like it had been warmed over and very dark. I get the original receiipt. the thight was so small and no meat on it. when I took the skin off it look like breading like not cooked. .and it was not warm at all. I have never had a complaint before . my grandson got the 500 bowl and that also was just a little warm ,I enjoy KFC so much and the price is great for us seniors

  728. So…….where do I start from here…… last night I went to the drive thru and mistakenly got charged me twice one for my order and something I don’t recall ordering. They did not honor my refund the same day, it seem like the cashier didn’t know what was going on and she didnt acknowledged her mistake. So I decided to call the customer service and reported about this incident. (12/11/15).

    The manager called me the same day to try to fix the whole incident and asked for me to come back which I did. When I did I waited for over 30 mins until I got assisted from someone else which seemed like she was the assisant manager and gave me my refund and did not apologize about the wait once again. I’m a loyal customer of KFC but this location is horrible service. By the way it’s the KFC location in Alexandria VA Richmond high way
    12/12/15

  729. Raw chicken , I complained and left my details , haven’t heard back. It made me really poorly , such a shame as I was a huge fan of KFC . Very disappointed

  730. Went to KFC an Albemarle Rd Charlotte, N.C. at 11:00 on 12/14/2016 to buy a meal. Was told that the cole slaw had to marinate until 2:00. Is this a common problem not to have food ready to be served at lunch time? Anyway, Bojangles, close by had food ready to be served. Only takes one miscue to lose a regular customer, but a lot to gain on back.

  731. I had went there sat down and our food wasnt fresh it was cold and tasted like it was reheated not even crispy and it was pink in the middle

  732. My name is Joseph Pavia… Lansing, Mi.. KFC.. Cedar St.. Lansing, Mi… I complained about a month ago about the shabby food that I got from ordering $20.00 special… 4 pieces of scuz chicken.. Everything about it was horrible.. I got a reply back and said that KFC was sorry…. That a Very Special Coupon would be in the mail… It never happened… No customer service… Thanks for nothing…
    12-16-15… Your customers and your word… Mean nothing to you..

  733. ON 12/19/2015 AT 3:42 CALLED Cherryville, N.C. KFC/Taco Bell, Asked if I can get a bucket large Bucket of drumetts/ wings at 5:30- 5:45. that same day. I was told yes and person which did not identify his self, said they would be ready. Showed up at 5:37, Asked for my order and they said that they didn’t have it and no one said owned up of taking the order and tried to get me to wait while they fixed wings and told me they don’t do drumetts. You have a sorry staff of workers both black and white at this restaurant. I will post this and hope it makes a difference at this sorry KFC/Taco Bell.
    Will not step foot in here again!

  734. I live in marion nc we recently have had a bad experience at our kfc. went by kfc to pick something for supper at 8:15 pm they were open til 10:00pm they didn’t have any original recipe chicken so we asked how long will it be and we would come back by and the manager informed us they wouldn’t be fixing any more that evening because of a party we heard that Piedmont vending has the franchise
    I think that they are tarnishing your name

  735. Purchased a$20.family fill up meal ,asked.for original. Got to the window to be told they were out of Cole slaw , figured it was.not a big deal. Got home and the chicken was crispy and it was dried out and hard and old..called the store and it they said it was fresh, I’ve always eating kfc but the restraunt here shows no customer respect. They exspect the customer to just deal with what ever they do. This place is giving your company a bad rep.

  736. Picked up a friend from the airport. That’s been serving the country overseas for several years and came back home to eat a meal that he wanted.. But the drive through specialist said we are all out of chicken. Only if those people that works at fast food knows what those military personnel goes through. It’s ashamed to be close 30min before closed. Never will we go back. No referrals here. Bad place to do business.

  737. I am very disappointed with the quality of your food.
    (Specifically your chicken strips), it seems you have gone away from the original strips and are feeding your customers a type of pressed chicken meat. I do not like it. I bought 3 meals and they were terrible. I am afraid you have lost me as a customer. I am originally from Evansville IN and I have eaten your food all my life. I am sad that it has to end. Why did you do this?! Did some survey group say it was good? It is not.

  738. Would like to express my dissatisfaction on kfc alapuzha, Kerala. Your peoples are good but the facility you are providing under the brand name is crap.this facility in Alleppey is full of cob webs,not clean,edc swiping machine not working, bathroom tap not working for more than 2 months. We are frequent travellers and sad to say that you can better close this for god sake. Only thing I found good is the board out side and the security out side.store is full of cob webs looking inferior which is tampering the image of a great brand called KFC ….

  739. It 4:39 pm I was just up at the Fitzgerald location and was not impressed with the order I received . I ordered 2 chicken strips combos. The tenders were so small that my potato wedges were bigger than the strips. Also the biscuits were so hard you can play hockey with them. Also order honey mustard sauce and sweet and tangy sauce did not get either. It will be a long time before I will go back to your location. I will just go to Zaxby’s instead. At least they cook it to order. You have a nice DAY!!!!!!!!!

  740. We consider ourselves good customers and the last order we got was dreadful.
    The store that sends out the order is on Mt. Pleasant and Davisville , We did not get what we ordered, called in to complain and while the young lady was trying to straighten out what was what, felt it was and argumentative. Finally got the order fine on both sides, Almost an hour later, the driver shows up with the fries and coleslaw and asked for 6.50 more. My jaws dropped. We had finished the meal and had moved on and now am left standing with large fries etc. Cold chicken, no fries.

  741. I am writing to see if this goes through as I have a friend with a complain and gave her this website to go to. She just e-mailed me that the e-mails will not go through. If so, then this is not good that it states you can send an e-mail but in truth, cannot!

  742. I am really disjointed with the new Colonel’s that is doing your ads. He reminds me of someone trying to look like Santa-please get another actor who really favors the Colonel.

  743. Stopped at your Fort Gratiot drive through today got home to dried out tough chicken. Have had it many times before always good but not this time.

  744. Ok, so third time charm, no I give it 4 tries. I have visited the local KFC In Defuniak Springs, Florida 4 times In the last month on various days between the hours of 4pm and 6pm just trying to get a pot pie. They don’t close until 10:00 – 10:30 but yet I keep getting told they are out. When I questioned why an employee informed me they only make 20 a day. (Seriously, You might want to think about upping the quota if you have to turn customers away) So the 5th time rather than drive there and waste a trip I called at 4:45 and was told it would be over 2 hours. I have managed food too so I do understand cost control but I also understand No product no profit and unhappy customers (which by the way are the root of the business). So I guess Sonic or What a burger will start being my stops of choice when I don’t want to cook. By the way one employ told the were a lot of choices on the menu. Yes they are but since I am spending my money I would like to spend it on a pot pie not something else on the menu that i do not want.

  745. Went to KFC on Central Ave. was over charged by $1.00 for what I had ordered… didn’t get the drink that should have come with meal… ate part of one chicken breast and threw it out along with the rest of meal. Super greasy… meat smelled and tasted a bite funny. SO Threw the other 2 pieces away along with the 2 sides, in an attempt to avoid illness. (Thought maybe the surcharge was because I changed from mashed potatoes to mac & cheese. But not stated when I asked for substitute. Also asked if I could get it without the medium drink shown on menu, was told it didn’t come with drink… ordered extra crispy was told there would be 15 minute or so wait so said okay to original…) Should have refused to pay the extra $1.00 and driven away… will never go to any Kentucky Fried Chicken place again… To bad it used to be a good place to get chicken meal.

  746. As a graphic designer and advertising consultant in my firm, i must say that the commercials that are currently being broadcast on national television are at least terrible and insulting to the people who watch them. This thing you have about the “REAL Colonel Sanders” shows no class and has detered customers like myself to join the “Popeyes” band wagon. Less care has been put into the quality of the food than the marketing of it. So much emphasis is put on the “I’m not the real colonel sanders” theme than on the the actual product. As an idea, how about you put an advertising campaign on the making and care put in to your product by showing some original clips of the older colonel sanders preparing and then incorporating it into a more modern appeal and a family atmosphere. And, as another idea, have say like college students grabbing something at KFC while studying for exams. College students don’t really have the time, facilities, or know how to cook for themselves. A point could be getting a home cooked meal, like KFC, when the family went there together. Now, these are just a few of my ideas and opinions, and i have others. the general consensus of people i know agree with me and think that a more appealing way to promote KFC, is to eliminate the current campaign and focus on a new one, maybe with a bit of the old. If any of what i say is interesting to you, reply to this and maybe we can talk. Thank You, Pat Z.

  747. Please send me a refund check for $10.83. Please see my feedback on survey. Our visit to the the store was deplorable. When we arrived all the employees were in the kitchen. I could see them, so I presume they could see us. But, no one said “We’ll be right with you.” When someone did get to the register, it seemed like we were an interruption & NOT a valued customer. The menu board showed a $5 fill-up “2 pc drum & thigh (#K5) so my wife & I both ordered it. But, we only got 1 piece of each. When I asked the clerk, she said “No, just one each.” Also, each piece was very small. I’d estimate each piece had about a teaspoonful of chicken. Also, the entire place was filthy! Most tables had crumbs from previous customers & the floors were dirty too. I might understand if it were the lunch rush. But, it was 1:20 pm & there were only 5 customers. Also, the men’s bathroom had not been cleaned in at least a week. It looked like a truck-stop. I have the receipt & will give you any info you need to process my refund.

  748. Purchased 12 pc .meal deal for $24.60.Chicken too hard & old. I had to garbage all.
    Ticket # 3565
    Store # 2016-01-11
    J335001 3 16 3565
    7;53 Pm
    Store address ; 465 Broadway , Paterson .NJ

  749. I went into your kfc and had lunch and tried to fill out thewww.myexperience.com from my recipt the number would not work 8 times and the correct time was correct I called costomer service and she said she would only make a report
    you waisted 45 minutes of my time trying to get a free go cup thanks a lot for nothing take the cup and shove it up your asshole sideways

  750. purchase at roswell ga. ticket 3019 1/14/2016 for family fillup . cashier Drecena . I have enjoyed KFC for many years – until this visit. Biscuits and sides were all fine. Chicken was reg.style – very small and overcooked. Large plastic bag to hold all had about 1/2″ of fluid on the bottom because lid on green beans was not on properly put on. Worst KFC Chicken – ever! A waste of time and $21.20 paid. I get 8 pcs. at Publix for $5.99 much bigger and delicious too. If you were me, where would you go next time?

  751. I go to your store on Lonetree Blvd in Brentwood cal. The store is dirty the food is not very good and the employee’s act like lunch and dinner time is a surprise, I always have to wait until they cook it. Recently I stopped in at your store in Jackson Cal. the store was clean, the employee’s were great and the food was like I remember it!! really good. Could you please fix your store in Brentwood as I will dine there more often as I am sure other customers will as well. Help!!!!

  752. My husband just visited a KFC located at 9041 Valley View St., Cypress CA. where he was purchasing some chicken, coleslaw and extra biscuits to go, when he got home he did not receive the biscuits. Also he had received a gift card for Christmas, which they would not take, said he had to take to store where purchased, how are we to know where the card was purchased. We will not return to this location again as they do not how to service customers.

  753. Good Morning! Just a FYI! Stopped at Restaurant #J8700, Rock Hill, SC yesterday. Ordered a #10 (3 piece, extra crispy, mixed meal) with Mashed potatoes/cole slaw at 12:06pm (ticked # 1722)– cashier Samantha. Total cost $8.71. When gave her a $20 bill, she gave back 2-$5bills and 1-one $ bill plus 29cents in change. She dropped the 3 bills on the ground outside the drive thru window and I had to get out of my car (small puddle of some sort of liquid I had to step over) to retrieve them–cashier said she was sorry. Drive thru widow was shut when I got back into the car– waited briefly and she gave me the sack of food and closed the window. Had to signal her to open the window to get the Dr. Pepper I ordered. When I got to our daughter’s house at Ft. Mill, SC (~5miles away) discovered NO Thigh in the order. Called Tiffany (store manager) at 12:42pm and told her what had transpired. Tried to give me a code# and on next visit she would makeup for the mistake. Told her I lived in NW Ark (980miles away) I and would not be back in that area. Requested a coupon or gift card. She said NO, policy was to use a code #. Informed her I would contact Corporate. Disappointed in her response. Wife and I ate at a KFC in Neosho, Mo about 3wks ago and was very satisfied with the food/service. Not the case at the Rock Hill store. Just wanted to let you know about this. Thank You! Tom Albright

  754. I ordered at the Allston kfc yesterday evening. I placed one order and it was debited to my cc. Subsequently I ordered 2 chicken nugget selections and it was debited to my cc

    When I got home the nuggets weren’t in the bag. I called the kfc but their
    mailbox was full and I could not leave a message. That is ridiculous. Why was there a mailbox be full. I called again after they were closed and got the
    same message

    I want the price of the 2 nugget order returned to me

    Alan Marcus. 516 770 5025

  755. Wanted to try the $5 fill up so I ordered the chicken bowl (cookie and drink listed as being included for $5). I was told that just the bowl alone is $5.08 and that the menu is wrong. I asked why it was listed and advertised that way and was given no answer. So I got the”$5 Fill up” chicken bowl and paid the following: $5.69 for bwl pop comb +med drink and then tax made it $6.16. I hate false advertisement!! This company should be turned in for advertising one thing and then charging a higher price. I will not visit again!!

  756. I am just looking for the day I’ll eat a fresh KFC. I usually go to the KFC of City Line Avenue, the one between the French School and Firestone, in Philadelphia PA. They always serve me left-overs of several days, it seems. Since I order a take out, it’s when I get home that I see that they’ve got. It hurts so much but it’s like you cannot do something, i’s far away. After a while, you forget, and you go back and get the same treatment. I’ve learn to go to Popeye. That my experience with KFC!

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  758. I was both shocked and disgusted with the general attitude of the staff ie loud swearing behind the counter of which my 3yr old was listening to and half eaten food trays left on tables for well over 15 mins when I asked to check the order to make sure it was all in there I was made to feel like idiot by your incompetent staff whilst waiting for my food to be prepared a member of staff came round to the counter jumped the queue told his work friend what he wanted and was served immediately ? Making my wait even longer shameful

  759. Will you guys please take that idiot off your commercials?! Colonel Sanders was an institution and a likable, revered American icon. All you’ve done with this a-hole is desecrate a nostalgic figure and make me change the channel. I want to punch that guy every time he talks! It’s not funny or cute or even a reasonable attempt at tongue-in-cheek it’s just annoying.

  760. RE: Ticket #2286 $9.17 worst meal in size…they said 1 breast and 1 wing…I rec’d
    1 very very small odd looking breast and 3 wings??? to make up for the small breast I guess…was told by manager if you order grilled it will be small…why?

  761. RE: Ticket #2286 $9.17 worst meal in size…they said 1 breast and 1 wing…I rec’d
    1 very very small odd looking breast and 3 wings??? to make up for the small breast I guess…was told by manager if you order grilled it will be small…why?WOW I’VE VNEVER POSTED BEFORE!!! YOUR SERVICE TRULY SUCKS

  762. Manager is a disgrace. Cursing and accusing you of theft when you don’t have all your food in the bag. Sand Springs, OK.

  763. KFC at 6440 E 82d St, Indianapolis, IN – never gets orders right; will no longer go back. Paid for a two piece meal with potatoes and slaw last night…got home and all that was in the box was two pieces of chicken – no sides, no biscuit, no nothing. Called the store and was told to bring it back. That is NOT AN OPTION.

  764. Today I went thru drive-thru and purchased two Hot Nashville chicken thighs. They were HORRIBLE. There was so much grease on the skin and in the container they were laying in. I had to use a paper tower to dab the grease off. After that, it was absolutely horrible. Skin was soggy so didn’t get what I consider a good spicy taste. I was truly disappointed. I probably won’t go back

  765. Very rude guy at drive up window. Went there asked for Nashville chicken dinner asked to substitute leg and thigh for wing and breast he said ok but that would be more, I said ok that’s fine. Bottom line the guy was rude when I ordered two popcorn chickens with the Nashville chicken. When I got home they (KFC) gave me a leg and thigh and I paid extra for a wing and breast. I guess I’ll set in the drive thru and open my dinners before I drive away next time to make sure I get what I pay for while everyone else waits behind me.

  766. my husband and i have vivited the kfc in mattoon illinois on charelston ave.we have visited the store several times and each time it is a horrible experiance.this visit 1-29-16 at 6:45 pm was unbelievable.we waited at the counter for 10 minutes and no one waited on us.a girl seen us and yelled at another worker asking if she was on break.the girl responded by saying yes…still left standing there and yet no service.the hot case was filthy and contained one bisquit.this is the worst kfc we have ever been in.we will not come back to this resteraunt.we did not stay to see if we were ever going to get service…we decided our 30 mile trip for dinner was already wasted at this place…we gave our $$ to long john silvers where we were greeted and served in a very timely manner

  767. Report #11655922
    I can’t believe you send a $5 voucher when we spent $10.00 for inedible food. The manager was rude as well. Tell me, would you want a repeat of the same meal that was littered with trash, soggy, sticky, unfit to eat. NO THANKS!!! This company is so cheap you couldn’t even send a voucher to replace the cost of the meal, just half of it. I hope your other stores have better food and management.
    Thanks for nothing Brian Goldstein.

  768. My daughter has been really poorly and wanted KFC. I went to the drive thru in Marsh Barton, Exeter. I have visited a few times and was more than satisfied. However, this evening, when I really wanted it to be nice, it was awful. I ordered a large meal and counted 14 “cold” chips, along with a cold twister!! I had to put my daughter’s meal in the microwave. The order for my daughter was also wrong. I only live a two minute drive away!! I would be very pleased to hear your comments.

  769. Other than me, there are unhappy customers here! The Heber Springs, Arkansas KC is the worst place to be in business. It is nasty, tables not clean, food area where the food is is Nasty, they are taking our orders with no Food out. There has to be something illegal about this KC! They don’t have enough help! Manager needs to be Fired !

  770. I had stoped by kfc on 12:54 on 1/30.2016 ticket 1696 1533 columbia avenue lancaster pa 717393 5590.I needed to park to eat.Had to be some where.This is the secound time .I had not spoons in bag.Was trying to eat with lid for potatoes.Also my thigh and leg was so greasy .The skin slid off the thigh.Could not eat it .Threw it in the trash

  771. On Monday Feb 1 2016 I purchased 5 spicy breast,2 small fries and 2 biscuits.
    When I reached home,I noticed that the fries where combined together. But the worst part was the chicken…it was so hard and tasteless that we could not eat it.
    I had to throw it out but later on I thought about that $20.97 of hard earned cash that was spent. I love KFC but this meal was unacceptable. It was store
    K485001…Stamford, Ct If I wasnt so blazing mad I would had returned the chicken and allow the manager to eat it..

  772. the KFC in Wasilla, Alaska serves chicken that is not done, it is so wet and smells
    like wet uncooked chicken and the little chicken nugget pieces they sell have no
    chicken in them, they are just crunchy, the public pays good money for this food
    and the manger drives a Mercedes while we eat crap

  773. Complaint:On 01-10-2016 I bought an 8 piece bucket from your KFC Store at High Point NC 27262 @ 4:56pm, it should have been fresh as that is time people getting off work and coming by to pick up dinner ,but Chicken was too done was dark and oily, I believe it had been recooked, and I had asked the server to give whatever had that was freshest cooked, he also didnt give me a receipt with store # and server name,only a credit card receipt,I think probably on purpose to avoid complaints as I kept trying to do survey and didnt have the receipt to complete it, I finally found this site to give my feedback to you. Very bad chicken inedible we threw it out! AWFUL! $21.87,this is several bad experiences at this store ! ( We have bought numerous time at your Archdale NC store and has always been good,so also I want to commend them )

  774. I am sad to say we had a horrible experience at your Hampstead MD location today. We love your chicken but probably will not return because of the service today. We paid 32 dollars for our food and had to wait 25 minutes in the drive thru because they were out of chicken. They were out of Cole slaw. Our box of fries were half full and the chicken was over cooked. I hope this will help improve the service in this establishment.
    Chris Taylor

  775. Stopped a t KFC in Lincolnton NC . Bought 4 buffets . What we got were empty pans , sour looks when asked to have the buffet re-stocked . Sad there were several employees around but always had to ask for the re-stock . For the $35-40 cost , I would have expected not to have to ask a chicken place to put chicken out for their paying customers.

  776. Called in your shop at unit4 pegasus court kettering nn156xs,Tuesday special offer,I was told fryer not working yet one was cooking chicken next to it,I was then told you can up date to the same amount of chicken for £14,alot more than your so called Tuesday offer.i think the offer was a con and used to get customers in,when in fact a offer was not forthcoming.I would like to hear you comments.Thank you

  777. .So I went to tacobell kfc today in Jackson, Georgia was going to eat but I was just discussed…. As I stood there to order a good 5 mins me and my husband both watch as a male worker was fixing food with out gloves on and as I watch him make tacos he would pick up food with bare hands and then wipe his hands all over his pants then he seen me watching him looked over smiled and licked his hands and picked up more food I was just discussed and walked out I will never go back there again…….. Just nasty…..

  778. I came thru the drive thru in Marshall, Missouri at 6:30pm on a Wednesday night. I tried to order an 8 piece bucket of chicken. The clerk informed me that they didn’t have enough original or crispy chicken to fill the 8 piece order. They had grilled chicken, but it was all dried up according to her. Then I asked about ordering a couple orders of chicken tenders, but yet again they didn’t have enough. I then decided to take my business elsewhere. But for future reference, they should always have chicken available, especially at dinner time.

  779. SHORT CHANGED!!- it has been about a year since I bought KFC products. Last night I bought and order and was very disillustioned!! the cole slaw was NOW $3.99 AND NOW HALF THE SIZE!! may well be last visit.

  780. This complaint is regarding your outlets in Dundee Scotland. My family and I visit these outlets on a regular basis, and find that service is deteriorating rapidly.
    Our last three visits has seen, NO HOT DRINKS AVAILABLE IN TWO DIFFERENT OUTLETS, NO ICE CREAM AVAILABLE IN TWO OUTLETS, NO FRUIT DRINKS AVAILABLE IN ONE OUTLET.

    The member of staff taking our order in one outlet, has not been informed that there were no hot drinks, or fruit drinks for the children, until he was asking for payment, another member of staff then informed him that these items were not available. Surely the staff taking the orders, should be informed of this, before taking the order, and not when the order has been put through the till, and then has to make an adjustment.

    I am not alone in feeling that someone somewhere, should be visiting these outlets on a regular basis to make sure that they are providing a better service than what is being offered.

    A reply to this complaint would be much appreciated.

  781. Visited KFC East Los Angeles on Whittier blvd. I am in a wheelchair…1/2 mile from store ordered food from a rude gum smacking cashier named Jackie. everything I ordered was wrong. Not to mention I asked for crispy chicken I rec’d a burnt original recipe. no mashed potato as ordered. had to take it back. cashier said you were not clear and in order for me to get new items I needed a receipt…she threw order back at me still wrong supervisor witnessed it didn’t say a thing. still got order wrong. supervisor still insisting I was wrong. then Jackie took the bag and smashed it on counter. asked for mgr and told she can’t help you. food cold…no wonder store is now so empty.

  782. The KFC in Yazoo City started out serving white meat on the buffet, then took the white meat off the hot bar, but allowed patrons to ask for it, and they’d serve you from behind the counter. Affective February 17, 2016, there is a make shift sign on the cash register saying that white me will no longer be served on the buffet. I have not read or seen any promotional advertisements stating white meat will no longer be served on your buffet. Please help. Sincerely, a true chicken lover.

  783. I remember 20 even 30 years ago when I would visit KFC and I would get a delicious home cooked chicken dinner that was second to none. The last time I purchased a 10 piece meal the chicken bearly covered the bottom of the bucket. The chicken was about the same quality as a tv dinner. When Col. Sanders started this company he was very proud of what he had accomplished as he should have been. I’m sure if he could see how it has been ran into the ground and the mockery they have made of him in the commercials he would be wacking some heads with his cane. I have tried several KFC restaurants in Wi. Where I live and also Mi. And Mn. With pretty much the same results. After seeing a couple KFCS already closed around this area its no wonder. I hope they can resolve these issues before KFC is a thing of the past.

  784. I’m done with KFC
    On 2/22/2016 12:45 PM at the KFC on 67 Ave and Peoria in Glendale , Arizona
    I bought a 3 peace chicken strip 5 dollar fill-up meal that cost more them 5 dollars
    that’s ok . But when I went to get my drink there was no tea I don’t drink soda or any sugar crap drinks at all . the store wouldn’t refund the price of the drink because they had nothing to drink and was told I can come back in about 2 hours and get my tea. That’s a sh*tty way to treat customers . the one thing that I can do is stop coming to your stores Good Job I’m done with KFC
    KFC = (Keep ducking Customers)

    X customer Richard Cross

  785. Your Dublin, CA store is the worst. I went in at 4:15 PM. They had no pot pies (as usual), not enough chicken to make a bucket. This is usual for this store and my family of 9 will now boycott this store!

  786. I went into restaurant #D212044 on 2/22/16 Ticket# 1006 at 7:07 pm and placed an order. I ordered two fill up boxes and Popcorn chicken only for $ 5.00. My brother in law has cancer and isn’t eating much these days. I ordered the popcorn chicken and cole slaw for him. When I got home we did not have the popcorn chicken. My sister gave him a little of the breast she ordered in her fill up meal. I spent $ 20.61 with added sides. It’s just disappointing that when we got home the food wasn’t there. Ted was the name on the receipt and he seemed to take his time and was busy talking to people inside the KFC. I went through the drive thru. If he had bothered to repeat back my order he probably would have caught it or maybe I would have. It was a little too far to drive back to correct the menu. I didn’t call them because most places say come back and we will replace. I didn’t want that. I do think the least you can do is send me a coupon to replace the popcorn chicken that was missing.

  787. I went to the drive-thru at the KFC #K198010 413 County Rd.406,South Point,O
    I ordered a 12pc. meal all dark meat,6pc. grill,6pc. original.After waiting a long time for them to take my order,and an equally long time to receive my order.When we opened it at home there was white meat,none of it was grilled,some was crispy.Allof it was over cooked,greasy and dry ! I wasted $35.00 ! My ticket #1341time 12:11 PM.

  788. KFC#198010 -413 Co.Rd.406,SouthPoint,O Ticket#1341 Time 12:11PM
    I ordered a 12pc. meal-all dark meat,6pc. grilled/6pc. original. After waiting a very long time at the drive-thru for someone to take my order and an equally long time to get my order,there was white meat,no grilled,extra crispie. All of it was greasy,over-cooked and dry!!! I wasted $35.00. I tried to call the restaurant from home and no one answered the phone.

  789. I entered the Halls Crossroads location in Knoxville, TN. area and walked up to the counter to order and stood for 10-15 minutes with crew members looking right at me. Another customer walked up and they started taking her order. I then walked over to where I thought a manager was and pointed out what was happening. All he could say was wait a minute. Another manager came from the back and said that she could not take my order until the other customer was finished. At this point my patience was gone. I left and went to.Zaxbys. If this is how KFC does business I will not be back!

  790. So I ate at your Puyallup store I think it’s on 3rd or 5th street the place was so dirty so I went to use the restroom and it was so bad I decided not to use it I told a worker thought a manager would of came over to talk to me but it never happened my number is

  791. on 01/03/2016 i purchased a meal at KFC Shop 1& 2 Simonsrust Stellenbosch. Service were excellent, staff very friendly, shop very neat and meals was affordable. Thank you KFC

  792. yeah I am leaving a comment and I don’t usually do this but I felt the need to leave a comment this time. I went in the KFC/Taco Bell in Anna Illinois and although the service was fast I heard the girl that works on the taco bell line cussing and griping about something. To me that is not very professional and that is going to run customers off. On a positive note the manager working up front on the cash registar was very friendly and very polite. The male manager that was working up front did a good job as well.

  793. Alton, Illinois 620 E. Landmarks Blvd. store ….Terrible Service & No Chicken at Buffet, people waiting in line, service terrible, staff NOT friendly or helpful, Manager just glared at everyone when he was questioned, a lot of people already paid and No Chicken on buffet for over 20 minutes….finally brought out 7 pieces…. WOW….9 people in line waiting…..No Refunds for dissatisfied customers upon request…..Manager would not talk to any customers….. he just glared at them/us ….. cashier wouldn’t help and finally went and HID ….for about 3 months now this store has been terrible!! New Management they say! …..Well, Corporate Headquarters needs to send someone there and FIRE some or all and revamp this restaurant and SAVE KFC reputation …. I drive 42 miles one way to eat there often ….. KFC “”was”” a great experience …..WAS being the key word! If I was a district manager for KFC I’d be there NOW fixing this problem! …..Corporate Needs To Fix This Problem! ….. This store and KFC Corp. is being TRASHED by their employees there! …. I am In The Phone Book and Face Book and open to talking to KFC Corp. … Your Business is under attack from within …. Thanks, Herm

  794. Visited store #j470015 ticket #4085.I had two coupons one foe a two piece tender meal I asked to add a extra piece informed me that you could not get a extra tender I have done many times at your amelia store with no problem.Cashier did not no how to ring in the coupons .Had a coupon for a two piece chicken meal asked to add a piece unable to do this also.It was not crowded an it still took 17 minutes.Someone needs manage this store in a more professional and timely manner.I don”t believe I will be returning to kfc in the future.

  795. The Crystal and Brooklyn Ctr, Mn KFC’S became Popeyes. We have no KFC’S nearby. We hate Popeyes. Please please bring your wonderful chicken back to.us. We miss it, we crave it, we lust for it. There is no comparison and your tv.commercials are killing us. A former loyal customer.

  796. I went to kfc thanking nice but fast dinner and spent 39.06 buying a 12 piece dinner with a extra side and my grandson and go cup of popcorn chicken . Had to wait 25 minutes to be told no Mac and cheese then waited while chicken was cold after the manager said she would put it in warmer never happened then had to wait on biscuits after the mac and cheese came up everything was cold not fit to eat by this time so wasted money on our family’s night out to dinner and to top it off we had went inside not the drive thru this was Elvis Presley Blvd Memphis TN my husband a says he is done buying from kfc.

  797. I was at your Waynesboro pa store today around 1pm. I go there about once or twice a month. The lady (Lisa) who took my order is wonderful she remembers me every time I go in NO Gravy on my potatoes. I ordered three box meals. When I got the meals they all had gravy, one had no biscut, and none had a cookie. Lisa saw me checking food, and said something to the tall blond about it. He starts yelling at Lisa that she put it in that way. I know better she has always taken care of me because of food allergies. Lisa fixed it for me no problem, Lisa is a great employee goes above and beyond everytime I go there.

  798. WIthin the past month or so (Feb. of 2016 We have been at the KFC locatiopn in Yucca Valley, CA. This store is NOT taken care of well at all, they usually have two or three people working there from what we see, maybe 4 at the most, two registers are at the front, always just one person taking orders. Not good, long waiting times! Also, very SLOW in getting orders out, and a lot of the time you get NOT what you ordered, this store needs a LOT of help, and someone from Corporate to go in there and shape it up. As well, they do not anymore bring food to your table, this is terrible, I am handicapped, and it makes it difficult for me. So, I will probably stay away from that store # E791072 in Yucca Valley, Calif until I know for sure there has been some very strong positive things done there to improve that store. The Best KFC Store in the general area here is Beaumont, Calif, they have Buffets there, very clean, and plenty of HELP, a very effeciant store, a Far cry from the Yucca Valley, Calif store!

  799. Please bring back the rice bowls. Everyone in my family (about 20) fell in love with them, then you take them away. Please Please Please bring them back ASAP.

    Aurora Colorado

  800. Your store at Horizon and College is one of the poorest ran stores I have ever used with KFC. I quit coming because of this same problem. I come right at lunch to beat the crowd or dinner the same. An they never have product up. Yesterday I came in no chicken tenders for 30 minutes. Today I come in no wings up for ten minutes and it will only be a 5 count. The store had hardly anyone in it. So as I have to do many times is change my order. No wonder your ratings are so low. The people are nice at the register. The manager stepped into the dining area more infatuated with his cell phone than business. Really? I wouldn’t complain but it just gets old. How hard is it to have product up and ready? This isn’t the KFC I used to go to for food. Shame on your management staff. I don’t profane, but the tone is always set by upper management which seems asleep at the wheel.

  801. I have never experienced such a rude and incompetent customer service from KFC Wonderpark.A rude supervisor that was.We had a choice of meat that we wanted,that was last week sunday in the evening,the 6th.We were told that the meat was frozen and only the available meat can be sold.Am i not as a client allowed to have a choice on the type of meat i want.We are paying for these and there is nowhere in KFCs adverts that you are forced to take specific type of meat.Maybe if the Supervisor had a good approach in talking to us,we were going to understand.But her approach was very bad,she needs to go for Customer Service training.I do not think a big brand like KFC can afford to have customers complaining about the rudeness of staff.We eneded up going to Pretoria North KFC and we were given what we wanted.Is it not supposed to be the same service?What about the 24hours,are they not defrosting enough meat or what?The name i was given for the supervisor is Kedibone Madisha,i am not sure if the name is correct.This is bad service and we are not trying to be unreasonable,but some rudeness one cant stand it especially when you are not getting a service for free!!!!!I will be going to Wonderpark KFC again for same thing……

  802. Last night I visited the Kfc@1493 Mount Zion Rd I want to start out by saying customer service was good the young man that took my order was very polite however my food was horrible I ordered an 8pc meal with mac and cheese and mashed potatoes after spending 23.75 for my families dinners I expected more than burnt mac and cheese and dried out crispy chicken. Needless to say I ended up cooking due to the awful food I just paid for .Please give people what they pay for if the time has expired waste the food don’t serve it to us. I’m just very disappointed in KFC what happened!!!

  803. With much regret, we stopped in the KFC in Newport, Arkansas and was quickly taken back by the lack of cleanliness. This was around 2:00 P.M. and the store had one customer seated. Counter was dirty and the front panel was missing a few tiles at the bottom which showed dirt under the counter. We stopped there and decided not to go any further. This store needs a unannounced inspection by Corp. The health department would not be pleased and probably would sent up a red flag. I just thought you would like to know.

  804. I ate at your #g135034?KFC Long John Silvers 3949 North 132 Maple Omaha Nebraska yesterday.
    What a mess it smells like old grease the employees are loud, uniforms filthy dirty looking. My Food took forever. Manager to young and dumb to know how to run this ghetto store he was running around yelling even heard crew say im not doing that manager states your not. My wife and I just about lost it but we just were waiting for food 20 minutes. I have seen so many managers come and go from here. We wont be back unless you fix this mess. I would suggest finding someone who is Professional and old enough to manage his group and be a leader it was the blind leading the blind. I could go on but I won’t it will be sometime before I go back. I will be telling our Catholic church to stay away.

    • I ate at your #g135034?KFC Long John Silvers 3949 North 132 Maple Omaha Nebraska yesterday.
      What a mess it smells like old grease the employees are loud, uniforms filthy dirty looking. My Food took forever. Manager to young and dumb to know how to run this ghetto store he was running around yelling even heard crew say I’m not doing that manager states %uck your not. My wife and I just about lost it but we just were waiting for food 20 minutes. I have seen so many managers come and go from here. We wont be back unless you fix this mess. I would suggest finding someone who is Professional and old enough to manage his group and be a leader it was the blind leading the blind. I could go on but I won’t it will be sometime before I go back. I will be telling our Catholic church to stay away.

  805. I always eat kfc until I read a statement on face book, it says the federal government forced you to remove the word chicken from your menu and to change your name from Kentucky fried chicken to KFC removing the word chicken, because you don’t use real chicken, is this true and will I get sick from this

  806. I was at the west main tonight around 9 23 pm was told they be closing in 7 minutes and only had wings and tenders
    When got home checked the website and said open till midnight
    I called and asked time that was going to close was told 10 30 pm
    I really wanted chicken and didn’t satisfy the appetite

  807. Iwent to KFC at Childersurg,Alabama ordered cole slaw to go and ask if I got aa senior citizens discount and they told me no.That I had to ask for it. If they cant see they need to bee at home not in astore trying to sell something. They told me they didn’t give senior discount unless they were ask. I told them I would not be back anymore and every time I get KFC chicken in the middle next to the bone it is raw. I have been jipped to manytimes so this is the last time I will ever metaken and I am going to tell all of my friends about KFC.

  808. Why is your coleslaw tasting different? We got the 8 piece Nashville chicken and the coleslaw tasted earthy and not how we are use to it tasting. Why are you screwing it up. We bought it at the hwy 55 store in Apex nc. Thank you John McCoy

  809. 3/21/2016
    Here in Wichita Kansas on E 21st street. The computer broke down. Waited 25 minutes for them to take my order. They need help.

  810. I went through the Neosho Mo location Friday of last week and tries to order 3 chicken nugget go cups and was informed they were out and would not have a shipment until Tuesday. I understand that these things happen sometimes and overlooked this incident. I went back today Thursday, March 24th at 12:30 p.m. I ordered 3 orders of chicken nugget to go cups. I was told it would be a 3 minute wait. I pulled forward and waited 10 minutes on my order. When I got home to give the food to my kids I found we hardly had any food in the to go cups. I have pictures I will try to load. I realize the to go cups are 2.99 a piece and I realize you don’t get a large portion but this is just rediculous. I had about 5 little popcorn nuggets and 4 wedges. I don’t plan to be back for a while. Oh I forgot to mention all 3 orders were this way. I had to feed my kids more because it was barely a snack.

  811. Hello-this is just a quick note to let you know that your new commercials are possibly the most brain-numbing intelligence insulting idiotic collection of digital video fodder I have ever seen-ever.
    It would be preferable to allow ravenous Sumatran rat-monkeys gnaw my genitals out during an acid rain rather than suffer through what you at KFC feel are engaging ways to sell product.
    If Zombies were actually real and Colonel Sanders reanimated, I hope the very first task on his undead to-do list would be to rip, suck and devour the brains of the dumb-bear actor who plays him in your rancid tv spots.
    Please, PLEASE do chicken-lickin’
    humanity a favor and stop insulting our intellect with what might possibly be the worst advertising campaign in the history of all things fried n tasty.
    To reiterate: I loathe your commercials with a burning passion and pray that the demon-children who created them accidentally fall into a 350° vat of scalding bubbly chicken cooking oil.
    I reall truly sincerely mean that.
    Have a nice day,
    Bill

  812. I would like to let you know that the store in Mattoon Illinois on Easter sunday was an awful experience. Not only were the table thilfty,but the floors looked like they have not been cleaned in a week! And to top off all that the commode was clogged. I was with 3 family members and we all agree that we will not be returning to that store until there are some changes made.

  813. I visited the Cartersville, Ga. store . The drive through line was backed up so we went inside to order our meals, to go, and it took 25 to 30 minutes for them to take three orders. When I finally got to order, the young girl at the counter messed my order up and had to have the manager fix the overcharge. Then it took about 20 more minutes for them to get our order ready. We had to ask for our cups for our drinks and when we got home, they had left off two cookies and the the GoGo Squeeze. It was too far to take the order back to KFC so we just did without.

  814. I just at a KFC on South Salina st in Syracuse NY it was about 930 at night there were two employees working one was cleaning and the other was taking orders and then put each order together there was a considerable wait time when we finally were able to order he messed up the order we had asked for no cheese and he put cheese on anyway after circling thrill ugh the drive through again we pulled up to the window the shutter was down after getting his attention he came to the window and we told him the problem and his response was kitchens closed everyone works hard for there money and to spend it on food only to have it come out messed up is not right if you can’t get good customer service late at night what’s the point of being open

    Thanks for reading my comments

  815. I see KFC is trying to get past customers back. So munch for the chicken…what about the sides/. I will not by the mash potatoes, gravy from KFC or Churches, ‘they both suck!. Now corn on the cob has been replaced by a canned product. Your staff has a big turn around and get the order wrong too many times. You know that TV shown, ” Under Cover Boss”?…if so get someone off their Bottom and go fine what’s wrong!! Until then, we will cook our own.

  816. I am very displeased the Westbrook and Windham Maine stores no longer sell Grilled chicken,. I was told by management that the ovens were broken and no parts were available to repair. I would think the manufacturer would stand behind the ovens and or carry parts. I was told by employees that this was a very popular item and they had allot of complaints.

  817. My husband and I stopped at the KFC in Wabash, In about 7 pm on 4/7. The place was filthy with food on the tables as well as the counters where the staff was working, the bath rooms were also dirty with trash on the floor. The young man who waited on us was abrupt and rude. When we left and ate our food we did not get the extra crispy chicken we had asked for.
    This not an easy job but I think any job is worth doing well. Rude employees and filthy conditions are the reason we won’t be back. The stomach ache and nausea my husband had well into the next day are good reason to contact the local health department for sanitary violations.

  818. So you want to bring back the “Days of Old” and Colonel Sanders Chicken as it should be. And then guarantee it to be good or money back. But you did one thing that will be the end of KFC. YOU CHANGED THE BATTER AND THE WAY THE CHICKEN IS COOKED. Gone is the floury batter with the 11 herbs and spices and that wonderful taste! Replaced several months ago with a chicken that when cooked is brown like the gravy and greasy beyond belief and so bland tasting. Do you think no one will notice this. Why on earth did you mess with the one thing that made you famous? I have confirmed this with six different KFC’s and they all said that yes the batter is different, more greasy and they get a lot of negative feedback. Combine this with taking baked beans and corn on the cob off the menu and the reasons are easy to come by if are not successful. I have been going to KFC once or twice a week for years. I am done. I will not be going back unless the original tasty chicken is brought back. All the fancy commercials in the world will not help. This is a sad day.

  819. Someone from corporate office need to come out or send secret shoppers to the KFC on 36th state ave in Kansas city, ks. Food is horrible, customer service is a disaster and they change prices at their own will. It’s always slow in doors or thru the drive thru. I am so exhausted from this disservice.

  820. Hi l visited your KFC restaurant on quinpool road Friday of last week. I need you to know how dissatisfied I was with your service . We stopped for lunch and upon entering your dinning area I slipped on the floor with my crutches causing me to smash my casted foot to the floor a long with hurting my good foot. My dad helped me to a set as I showed me how purple my casted foot had be come. Dad asked me if we need to go for help. My reply was ,” No dad let’s stay and have a great meal together ” . That is what we were doing untill we were asked if we owned a gray car too which both my wife and i said yes . We were told to move it now . I asked why it needed to move as we parked in a ability s spot with my pass up in the window. The answer to me was it was parked illegally and it was blocking her chicken order from entering building. With all four of us still with our plates half full my wife gets up and goes out to move car and See’s what is happening an comes in to tell us . you can see as well in the attached photos. With that we left . We were to visit with my parents but I was in too much pain and headed for home . I spent the rest the day at emergency only to find out that I did sprain my good foot . I have lots of questions for you like,why did I need to move the?. Why where we told to move car now ? Why dose a door impeed a ability s parking space? .why go i have to suffer with more pain beause of lunch ?Why the duty manager told your general manager the wet floor sign was up when I know different? I have lots of questions for you. The one that’s hurts me the most is why could I not eat and enjoy lunch with my family

  821. Complaint ( 1 ) What has gone wrong with KFC ??? Did a new CEO take over and want to impress the Board members or what ?
    I ate last year in the state of Georgia . Me and my brother sat there after we paid for our meals and watched as a women brought in 6 trays of chicken all cooked . Then she went back to the car and she brought in pans of potatoes in KFC packaged bowls . The chicken coating is different , it’s a light coating . The coating does not have any flavor what’s so ever . It leaves the chicken greasy . It like they took it out of the fryer , laid it in grease for a few hours and then sold it .
    I left and that a few hours later I was sick . I could not eat at KFC for months because it turned my stomach . This KFC seemed to be selling their own home made Products as if they were KFC . But they were not . There is no other reason to bring in prepared food to sell if they were not ripping off the co.

    Complaint ( 2 ) I ate at the Augusta Maine KFC . This was very bad .
    There was not much coating that even stuck to the chicken .
    It had a very light coating that looked like it didn’t have much coating at all on it . And VERY Greasy chicken .
    The coleslaw has lost it’s good taste .
    The Mash potatoes are not the same .
    The gravy does not have the flavor it had . It taste like it was made in the deep south and loaded with Cajun spices .

    So a few weeks later I ate in Lewiston Maine and it was the same .
    It had a very light coating that looked like it didn’t have much coating at all on it . And VERY Greasy chicken .
    The coleslaw has lost it’s good taste .
    The Mash potatoes are not the same .
    The gravy does not have the flavor it had . It taste like it was made in the deep south and loaded with Cajun spices .

    I have No idea what is going on within the company and the Stores . But I will not go back and pay good money for food I have to throw away . The managers don’t care , the company don’t care so why should I care . There is too many other places for my family to eat at and pay for food they can eat . Out of the last times I ate at KFC and had to throw my food away I have decided that it’s not worth eating at KFC any more . You lost your quality when you changed the coating and the other food . Seems like profit is worth more than customer satisfaction . Your stock will go down now and you will have to close stores because you at corporate had profit in mind and NO QUALITY CONTROL .
    Add me to your LOST CUSTOMER LIST if you have one . If not , you need to start one .
    Bradley A . Elwell
    1-207-407-1235

  822. I think you need a Quality control person with the power to tell these stores either do it the old way with the original recipe or they lose their Franchise .
    Maybe the board members need a new CEO

  823. Can you PLEASE go back to cooking or whatever was done in the 70-80s to the chicken. It’s not good at all anymore, I remember my whole family going to eat your chicken back in the days. We don’t go anymore because of the taste. Huge family, you guys have lost lots of customers, because most people taste the difference in the chicken.

  824. IT IS GREED!!! GREED, WHEN YOU CAN’T GIVE A SENIOR DISCOUNT, OR VETERANS DISCOUNT. GREED IS KILLING THE GREAT U S A Ron Bowerman PLEASE RE THINK MR GREED

  825. Tallahassee FL April 13,2016 cashier Kathy is a unfriendly arrogant rude person..didn’t give us time to even order drinks,you couldn’t understand her and slung the food out the window into our hands and then beat us to other side of building puffing a cigarette. .rude and poor customer service..if she doesn’t want to do her job she doesn’t need to be there..if I was the boss she wouldn’t be there..I won’t be stopping back in there..so we get to stop and get a drink on the way home in the rain..we also kindly asked for some jalapenos and she said we don’t carry them at the same time shoving the bag towards us ,slammim

  826. The store at 6371 lonetree, Breantwood ca. Twice in one week, walk in and nobody there, had to yell over counter, they were all hanging out in the back including mang, he had no excuse, so unprofessional, last time at any kfc. Tks Peace.

  827. On Tuesday 4/12/16 at 9pm I visited the kfc on 2711 Emanuel Church rd. West Columbia, SC phone # 803- 356-4601. I waited in the drive through 10 minutes with no service then to find out the 4 employees were outside smoking. They seen me!! Customers were inside eating. What a shame Colonel Sanders would turn over in his grave!! This location SUCKS always has.

  828. I just got an order of chicken strips and potato wedges that are not etible. I called the store on richmond road lexington, kentucky to complain and was told to bring back remaining strips and they would replace. Im on other side of town and senior citizen. Not keeping bad chicken to take back next time im out. I was told that chicken strips come the size of a pencil and could be helped. So out of 12 piece strip i got 4 out that could be eat. $19 for nothing.

  829. Went to KFC Sunday 4/17 on Miami Blvd. Durham NC. Got 2 of the $5.00 fillups. Asked for pepsi. Got home (other side of town) and had tea instead of pepsi and no cookies. Employees need to be more careful. Thanks!!

  830. This morning I went to the KFC at the 5412 Jefferson Davis Highway, Fredericksburg, Virginia 22407 and purchased an Fill Up Box and the chicken was even eatable. I called and talked with the manager and he informed me that I need to bring it back today. I live over 40 miles away it would have cost me more in gas to bring the chicken back and my time in the 40 minute drive. The manager was really rude and said that the chicken is frozen when they get. Only thing I wanted was for them to give me a credit. I wouldn’t have called to tell a lie for $5.47. KFC customer service is really horrible and it’s like even when eat in you still have to take your food back because it’s not fresh. I work hard for my money and don’t appreciate wasting it on something that you can’t eat. Very disappointed in my service today.

  831. I visited the KFC at 23 Ashby St Atlanta, Ga 30314 on Wednesday April 20-16. To start the lady with the line green shirt took my order and was very nasty and rude, the young lady at the window look as though she was scared to say anything cause lime green shirt was still talking when I got to window. I ordered the $20 fill up meal with half crispy which was old and greasy/half original breast was dry and there was no grill chicken. The meal suppose to come with mixed chicken well it was mix all breast and thighs, no wings or drumsticks and the sides was 2 mash which was nasty even the gravy didn’t make them taste good and coleslaw which was dry. So since I didn’t have receipt person answer telephone said I need receipt to get new meal or refund. Well I don’t no about the Colonel Sanders but Popeyes will get my chicken business. I though a new look with new crew would be better but no last time. Farewell, very unhappy customer. If you don’t like your job quit fine you something you like.

  832. Your commercial demoralizing the pledge of allegiance, appauls me. As a retired U.S.Marine, I do not appreciate, nor will I condone such demoralization. I am calling for a boycott of KFC and I have 25,000 fellow servicemen and women following suit. We demand that you stop the use of this advertisement, or you will continue to lose customers and revenue.

  833. 🙁 just found out that an African American CS clerk was selling pot to KIM SCAGGS at the Peru location. He was sneaking it in her bag when she ordered food, it was almost every day.
    Its the one that wears the ear piece, but dont recommend anyone else goes to get any from him bc I’m calling the police.

  834. VERY ANGRY I CALLED 3 WEEKS AGO AND NOBODY HAS RETURNED MY CALL I FOUND FEATHERS IN MY CHICKEN I GUESS THEY THINK ITS A JOKE AND NOT SERIOUS IVE GOT PICTURES OF IT AND STILL HAVE PIECE OF CHICKEN

  835. The customer service# for canada diverts callers to operator who will charge u $3.49 to give you the new cust service#.
    I bought a bucket of chicken. I had the store cook the 12 pieces for 3 minutes longer to ensure it is cooked. I opened up the 1st two pieces, THE CENTER WAS RAW AND FLESHY WITH BLOOD ON THE BONE. the extra crispy was uncooked with blpbs of batter inside.

  836. Saturday 30th April 2016 I went to drive through at Cannock store number 05696.
    I order the following 10pc wkd var bkt,4 m/ft addon and 2 rg fries. When I arrived home with what should have been a family meal I did not have the extra mini fillets
    or the 2 fries that was ordered .Before driving off I asked the person who served me if all my order was in the bag – he said yes. This is not the first time that orders have been incomplete when I use this store. I am now of the opinion that the store deliberately makes up orders short as they know that as it is a drive through that the customer will not check their order until they get home – on a previous visit to this store I did check my order before leaving the car park – I returned to counter and I was told that I could have removed the items. Guess what after complaining I was still short of my goods!!!! Why rob the customer of their meal/part of their meal – there is no good will at this store I suggest that you take a critical look at bake records verse till sales and of course stock on hand. I should hate to think that customer are been ripped off at this store because the team cannot manage the production, waste and internal theft.

    I await your reply

    Kim Jones

  837. Your Covington Georgia store on 278 is the worst store I’ve ever visit. All the Managers need to be fired. They have the worst service, the manager is lazy and rude, she would not even help the new people who were struggling. Every time I come in this location that same manager Latina is rude to the customer and the store is always dirty, never any clean tables. Instead of her doing her job she is stuffing her face. She needs to be fired.

  838. Upon visiting the KFC in Farmington, the person taking my order, Kendel, was very pushy and a bit confusing. After stating what I wanted, she consistently pushed for other options I was not interested in. Both me and my father were left very annoyed.

  839. Visited your wisbech KFC
    On Sunday 1st may! Order no 4949 ordered 4 dig daddy meals! Chicken was soggy! Chips were over cooked and hash brown in fillet burger was full of grease! After spending 24.76 the treat for my family was overall not very pleasant

  840. Visit was at the kfc meridian st.and county line rd. greenwood indiana ordered 2pc all white extra crispy mash potato no gravy.what I got was original that was old one meal had a dark piece gravy on mash potatos we told them but was not corrected right your assoc.claims she was confused on the order there were no other customers we were at drive thru. Old reheated chicken not acceptable when I bought 3 dinners totaling $23.00 area.the day was sunday may 1st .kfc is better then this .I don’t like original, I didn’t want gravy,I don’t eat dark meat we go to at least once a month so I know the quality of your food this time very poor we quit going to the store on southport rd the workers not friendy .have times really got so bad that all good restaurants are lowering they standards I don’t look for freebies alot of money was spent for very poor food .Thank you for your time if you need additional info please feel free to contact me.

  841. i felt that I should explain my visit to the KFC Restaurant #J718318. My husband and I often visit this KFC on Sundays after church and have always enjoyed it. We decided that we would go the following Monday evening .We got two of the buffets, which we usually get, but were greatly disappointed with the food. There was no ice for our drinks, the chicken, which was supposed to be the original recipe , was hard and dry, almost impossible to eat. The vegetables weren’t hot and the biscuits, hard. The bread pudding and cobbler were cold. The sign in the restaurant said the quality was guaranteed. I feel that this should be made right. Thank you for the opportunity to voice my opinion.

  842. I visit the forest park kfc on jonesboro rd location very often I think your corporate office needs to check your video cameras from the last two weeks a child was in the office I think I will contact the police and ect.all manmagent should be fried

  843. I went to KFC Dumas, Tx on Wed. 5-4. I ordered 6 pieces original and a large Cole slaw. I ask the lady getting the chicken was it fresh she said yes. I was in there around 330. The chicken was probably cooked around 11 that morning it was already turning a dark black looking color. I am staying at Holiday Inn in Dumas. I did this last year and they did the same. If I hadn’t ask was it fresh I wouldn’t be complaining.

  844. Hello, please open a KFC in Red Bluff CA. We don’t have anywhere to buy chicken in this town!!!! You very much! You could even open a long John Silvers in the same building it would be busy!

  845. Kfc welkom is the worst in the world. 32min in a drive through. With only 3 customers in front if us

  846. I bought a 3 piece meal n paid 10.00 for it n i got 3 very small pieces of chicken n small biscuit n no sides pretty mad about what are you going to do for me ive coming there for 30 years

  847. The KFC at 9922 Beechnut in Houston is a poorly run establishment. The food is very inconsistent in quality and the staff are not happy to even be there and this comes across to the customer. We will never return.

  848. at 4.00 pm on the 18th i walked into the geneva store and no one was at the counter iwaited what seemed to be 5 minits i placed my order the clerk went to get an 8 piece dark order of chicken to her suprise there wasen,t any she come back and asked if i wanted to wait for 20 nimits to fill my order, i asked for a refund of my money and left no one in the store acted like they were interested in doing any work walter egnew hartford,al

  849. I am writing in about Pontotoc,ms I love kfc chicken but they have the poorest service until our family along with others I spoke to hate to go… Mother’s Day I was there at 10 that morning they never open the doors until 11 and then could only do cash because the only two ppl there did not know how .. Come on Mother’s Day and only two employee . Then today I have tried for the last hour to call my order in and phone is busy my guess phone off hook . Is there anything you can do to correct the service of such a good place to eat

  850. I just left your kfc in 43110. Canal Winchester Ohio, and they refused to make chicken for us because they closed in 15 minutes. If this is poly please let me know and o will make sure never to visit any KFC again with my family of 6.

  851. Does KFC contend that wings are white meat? When I asked the order taker how many pieces of white meat were in the $20 family meal bucket she said 4 – 2 breasts and 2 wings.

  852. My trip to the bridgeview location was the worst experience evee.I wanted to order 2 5 fill ups.The cashier says girl we only have 3 pieces of chicken left because we close in 20 mins.I hear everyone in the kitchen swearing because there busy.Very unprofessional. Never again will I shop kfc.

  853. False advertising the go cup says includes wedges and a med drink in fact it does not incude a drink and also does not specify you have to pic

  854. I am writing to you about the Spanish Fork, UT location.
    When ordering meals through the drive through, you must remember to tell them that you want butter, and/or honey, or you won’t get it. Is this acceptable? Other drive throughs that I have been through include it without having to ask.

  855. Went to visit my relatives in Augusta, GA yesterday and 2029 Windsor Springs Road is the worst place to stop for chicken. Paid for over $60 in chicken and received bad food and services.

  856. My husband and I have not been to kfc since we ordered a bucket of regular chicken and ended up with a bucket of some very spicy chicken that we were unable to eat. We had to throw it out. We decided to try it again tonight. We went to your store on Magnolia and westminster in westminster, ca. My husband ordered 2 – $5.00 meals. One was a pot pie, one a chicken breast with Cole slaw. Well, really no surprise, we did get the pot pie, but the other box had a thigh, mashed potatoes in it. My husband did not check the boxes since he figured anyone could tell the difference between a breast and a thigh, mashed potatoes and coleslaw. We have said several times, because something is always wrong or missing at this kfc that we will not go back there. The problem is it is so close to home we try and give them another chance but no more. We’re tired of paying a high price for kfc and not even getting what we order. I thank you for taking the time to read this. I will be passing this experience on to other people so they are not cheated also

  857. First of all I just want to say, “I CAN’T BELIEVE THAT THIS COMPANY WOULD HIRE SUCH RUDE, UNPROFESSIONAL, INCONSIDERATE MANAGEMENT! And to top it off you have “MANAGEMENT STAFF” on the premises smoking MARIJUANA” ……YES! I caught your manager outside close to closing time GETTING HIGH and I confronted her and she just turn’t her back and walked back into the building. She was a tall girl I think she is african, I’ve seen her a lot when I come to this store (Covington, GA 6103 HWY 278) she is so rude and nasty to the customers, I can’t believe she is still working here. This company dosen’t care who they hire. I will never come to this store again and I will tell everyone I know not to come to this location. Also they are always out of food and they never apologize for making the customer wait. My husband told me he went there to grab a bite to eat and there was not one clean table in the building and the sad part he said they were not even busy. Absolutley no reason for the lobby to have no clean tables. KFC Your a HORRIBLE company to allow people like that to run your business the WORSE I HAVE EVER ENCOUNTERED….the whole management staff needs to be fired! HORRIBLE CUSTOMER SERVICE, HORRIBLE MANAGEMENT STAFF

    P.S. And don’t bother to send me any coupons, I don’t want them because I nor my family will never eat at your establishments again.

  858. Do you really want to know what I think? I like KFC food and it is a treat for me to take a break from cooking but it is such a disappointment when I get home to find the chicken is dry and tough. I think they let it sit in the warmer too long and then just pawn it off on unsuspecting customers. I am on a fixed income now and so when I spend $20 on take out food, I want it to be good and worth the money so I don’t feel stupid or guilty for spending money on fast food. I sure wish you all would make your buying options easier too. I just want chicken tenders and chicken wings plus some sides but I have to buy meals or combos to get what I really want and it always costs more than it should. Why can’t we just buy chicken by the pieces instead of being limited by the meal plans? I hope we get a Chick Fil A in our town someday. The chicken there is always good.

  859. An employee messed up my order so I called and asked to speak to the manager and they told me no. When I was finally able to get her on the phone I told her what happen and the employee who made the mistake lied about it to the manager so the manager refused to make it right. They hung up the phone on me. KFC has dishonest employees apparently. Major disappointment.

  860. I would like to begin by telling you that my family is a huge fan of your restaurants.W e live in Ocala,Florida and the restaurant here is very nice. There are times we have to visit Dunnellon and we dined at the KFC there and we’re very unhappy with the food as well as the cleanliness of the restaurant. We kind of let it go thinking maybe it was just busy and they didn’t have time yet to clean up . Just yesterday we thought we would give it another try and unfortunately it was just the same. The buffet was food that has sat out a long time and was not even appealing to the eye, the floors were filthy and smelled like it was mopped with a dirty mop.the tables all had food crumbs on it. I’m not writing to be a complainer, I just thought you should know so it could be cleaned up and managed properly.

    Thank you so much for many great family dinners!!!!

  861. Your location at 7901 N. Oracle Rd in Tucson, AZ. was so filthy that we won’t go back. It was around noon when we walked in. We were the only 3 customers. After waiting for over 35 minutes, we finally received our order. When I took our trash to the large bins, I found them completely full. Then, I walked into the ladies room to wash my hands and found it filthy with the trash can so full,.trash spilled onto the dirty floor. The sink and toilet were dirty as well.
    I complained and two weeks later get a $5.00 voucher in the mail today. I am not looking for anything, but $5 is a joke!

  862. Your customer service sucks I’ve been calling customer service for two weeks straight every single day however no phone call back this is an insult to your company you should close the doors you have operators is taking complaints and emailing them to management and management doesn’t want to call you back what kind of services is this use people should turn in your license to be in business this is how I look at it

  863. Hi,
    Just a quick note to tell you that we used to eat at KFC at least 1ce a week..maybe more.
    Yesterday, after work I decided to surprise my family and stopped at KFC in Rock Island, Illinois. I placed my order and the young man was not very friendly.. like he had other things on his mind. That would be understandable but I was the only one in the restaurant with no one in the drive up. My mistake was NOT checking to see if everything I had ordered was in the bag. I live about 15-min from there and when I got home and unpacked the food I realized he never put the extra sides in the bag with the rest of the order. I called and spoke to AMY ( the manager) who said to come back and she would upgrade and add a dessert for my inconvenience, I decided to take her up on that and trucked all the way back to RI so that my family had enough to eat. I pulled up to the drive through and the same kid came to the window …looked.. opened it up and said what???!! I asked for Amy, I told her who I was and she proceeded to get the sides that were FORGOTTEN in the first place. She handed me the bag and I told her that my family will be very excited about getting that dessert.and thanked her. I looked in the bag before driving away and did NOT see anything but an upgrade in the sides that I had ordered. When I asked her about the dessert,,, she said O NOOOOOOO it was EITHER .. OR! Well… okay then. for a less than 2 dollar item you LOST a GOOD customer. If that was the case.. you should have said so and made it CLEAR before I traveled ALL the way back to RI for the food that YOU forgot to give me and I PAID for! I guess KFC doesn’t really CARE about their customers and their feelings… O by the way… that was only the first part. the second part of this story.. I have to tell you that the chicken in the fill up boxes… were disgusting!! They were very tiny and dried up. YES dried up. Then you proceed to put a HOLD on the credit card that I used??? What’s up with that??? .With all the money spent on television commercials… you all need to back it up and practice what you preach! That’s it… I’m done with KFC !!!

  864. Jne10, 2016 I visited kfc hwy5 at 5:40pm
    Purchase senior bar. The bar is not set up for older people . Cauliflower ,potatoes,rice,gravy,candid yams,field pea, not enticing at all. Food was there no appearance of it beng fresh. I really should have asked for my money back. The only desert you offered wad Apple something which I don’t eat apples. After voicing my disappointment to Lewis who was very Customer service orient he called his district Mgr and ask if
    He could give me a few French fries and the fm/superb wad
    Kind to do that.,.. In our conversation he mentin that KFC was considering taking out the bar and my reply “they should if they are gonna put things on the bar that’s not appealing to your customers .
    It just disappointingly. I can go to golden Corale a black awY and pay 7$ and sme change and have a wide selection and he food selection is so appealing. I suggest you put something on your bar that’s appealing to your customers because everybody cook chick and the way y’all r cooking the colonels chicken is just terrible. Harder that the crispy chicken you offer. Lewis is a wonderful example of a employee it that manager with the tag name JAMAL? Is DISREPECTFUL . I have been coming to that Latin for yeAts and the food and custome service is down right deplorable.

  865. visited the KFC on 309 & Cheltenham Ave at 8:00 pm and was very disappointed. The drive thru person who was to take the order was very unprofessional. The greeting which she gave me was what do you want I replied excuse me I’m looking at the menu she got back on the intercom and said like are you gonna order. I was very upset and shocked at the Customer Service. I never ordered because I pulled off and went to another KFC on Washington Ln. and Stenton Ave. Train the Associates better they never know who they are waiting on.

  866. I would like to say that years ago you had some of the best food and service in the world. What happened? Now you charge people a high price for extremely little food and it tastes terrible. And what’s the big idea with ending the buffet at 2:00 and deleting all of the goods things on the buffet. People want the supper buffet back.

  867. The Thousand Oaks restaurant is always out of chicken pot pies. Is there a reason for this? This has happened four times. They are rude about it and don’t seem to care. the next closest id Simi Valley, which is a good 30 minutes away. At least they are always very nice.

  868. The Thousand Oak restaurant is ALWAYS out of your chicken pot pies. They don’t seem to care what the customer wants and the next closest one is Simi Valley, which is a good 40 minutes away, but they are very nice. Could you please supply the Thousand Oaks store with more chicken pot pies, and maybe have them be a little nicer? thank you so much

  869. Went on Father’s day to get meals came with cookies they were awful like biting into some stale old cookie. Really if your offering something could you at least make sure it’s fresh.

  870. Went today, 6/21/16, for lunch and unfortunately was behind a young office
    worker with orders for twelve KFC box lunches. Actually she was finishing
    up on the orders so I thought I would stay around for a few more minutes.
    Guess how she ordered and paid? Why she had an envelope, of course, for
    each person’s money so that she could request 12 different receipts and keep
    the money separate for everyone. Really ingenious don’t you think? Now
    comes the fun part: she has a list for 12 drinks which puts her in charge of
    the sole drink machine in the establishment. Would you leave before con-
    tinuing to wait around for this mickey mouse stuff? I know I did with serious
    thoughts about not returning any time soon.
    KFC is not responsible for customer behavior, but must make a reasonable
    effort to control it. It could learn maybe from upscale restaurants where
    parties exceeding a certain size are not allowed to split a check. Why not
    do that at KFC during the main rush period, say, no more than 4 receipts
    per person on a bulk order? Thanks.

  871. I’ve already submitted a survey & tweeted this info to KFC. My husband and I went through the drive thru and ordered the $20 family fill up box with Extra Crispy recipe.  We paid and when we got to the window the cashier was talking under his breath and I heard him say “Man we don’t have any more crispy chicken”, we thought he was talking to one of his coworkers to replenish what we’d just purchased because he was handing the bag to my husband. We get home to find out that he’d given us original recipe chicken that was old, greasy, and dried out that we ended up trashing.  First off, he didn’t address the customer correctly to even let us know he was speaking to us, secondly did not offer any options nor apologize, thirdly the substitution you provided was subpar.  So my husband took the receipt to the manager on 06/21 (my son’s birthday)  because I took the survey the same day to advise of the issue and survey indicated that you had a customer satisfaction guarantee and would replace if unsatisfied to only be turned away advising we have to wait 3 weeks for a coupon in the mail.  This was the opportunity for the manager to make this issue right and KFC still failed us…on my son’s birthday!  I’m very displeased with the service we received and wanted this to be known at the top level.   If this isn’t addressed, I will continue to escalate this until I’m satisfied.

  872. Hello
    A friend of mine has posted on Facebook pictures of 6 foot tall bull thistle growing profusely in the landscaping at your east Washington Ave store in Madison Wi. It’s all along the window in the shot she took from your dining area. Her family are farmers as are we and we know what a scourge thistle can be but for KFC you are at increased liability should a customer decide to touch one and get pricked. Evidently the whole landscaping has not had attention and needs to be weeded. If your manager thinks bull thistle is a flower they are sadly mistaken.

  873. I have gone to my local KFC (generally store F705006 or the Madison heights store) once per week, always get a “free go cup” offer on my receipt, but never been able to use your survey site to actually get a validation code. Additionally your customer service number (301 area code) goes to busy constantly. Ive missed out on so many offers as a result and am beginning to think this is some sort of scam if not a significant computer issues for KFC? Maybe its time to go to Boston Market instead?

  874. Really wish we could get a KFC/Taco Bell down here in Cape May County. We were hoping for one to come to Rio Grande, NJ in a former Sonic area but McDonald’s took that spot.
    Please come somewhere near us!! Many, many people would LOVE for you to be here. If you come to Rio Grande, North Cape May or even Cape May Court House
    remember we do have a big all year round population!!!

  875. the way the employees get treated at the silsbee store makes me so mad … the manager yells at the cashier in front of customers and then complans that the cashier gets more tips because she is friendly … and the way the managers play favorites is ridiculous…. i will never be back and will tell ALL MY FRIENDS NEVER GO THERE BETWEEN BAD SERVICE AND BAD ATTITUDES NEVER AGAIN !!!!!!

  876. Very unsanitary conditions and/or appearance at KFC in Indiana off I-70 at mile marker 41. Windows filthy, bathroom needing attention, everything inside looked like it could use a good washing down and sanitation treatment, personnel who took care of us was very nice but poor hygiene. We have never experienced a KFC in this condition, and knew this was below your standard of cleanliness. I don’t have store # because no one there was able to print another cashier’s slip and I didn’t receive one from the sale. Thank you!

  877. I can see that you care more about $$$$$$$$$$$$$$$ than your customers when you advertise a senior discount and seniors don’t know they have to ask for it and you won’t allow the employees to ask the customer if they are eligible for the senior discount.

  878. food was so greasy and it soaked through to the bun, got the fish sand, also was not crusted with panko and was in batter, the tenders were just slices of breast meat not tenders as listed, were tough and fries were greasy, hard and cold, the buscuit was heavy and hard, being so close to lunch time would have expected fresher quality food, will not go back was not happy with my food, on a good note my service was good and friendly also the cleanlyness was under par, better luck with your business,in times as they are sorry to even buy your product, as I have been in food service and do know my way with food and what they were serving

  879. KFC location on South DePont Hwy, Camden, Del. This store is combined with Toco Bell. First I want to let you know I like your chicken very much and order frequently (at other locations). Last week I walked into the Camden location, right away was hit with an awful smell. This was not the first time for this. I stood in line for a few minutes and had to leave. It was a smell of dirt/urine. This store location is in high population area along with Wal Mart and strip mall. It’s a shame and I assume you are loosing the business of others due to this. Thank you.

  880. Picked up some dinner from
    Drive thru got home and the chicken was dried out like it was there for hours
    The mashed potato bowls were extremely salty and cold
    And I spent over $40 for crappy food
    Thanks KFC no more for me

  881. I recently purchased an eight piece bucket of extra crispy. The bill with tax was just under 18.00 dollars. My local Meijer store sells eight pieces of chicken for
    5.99, the local Kroger store is at 6.99, Walmart is at 6.99, and our local Al’s grocery store is at 7.99.
    What in the world makes KFC worth twice as much? I am done with KFC.

  882. I just left your restaurant e720347 located in Brentwood ca I went through the drive up and ordered the $5 fill up there was no cookie no butter or honey for the biscuit and no fork or napkins I Also was asked to wait about 5 minutes before I placed my order I am very disappointed in the service I received and don’t think I will be eating kfc again in the near future

  883. I’miss truck driver stop by kfc at west memphis at 900 club rd and order a 8pc chicken only after driver to the place to break open my order and count pc I saw only 6 pc on my order well this is the second time so can I trust kfc next time I order .

  884. This is the second time I have had to write about the Port Orange Fl. store. The first time was about food they did seem to straighten out that issue. Now they have customer service issues. I went to the store july 2 for 2 fill ups. One 2 piece and a chicken tender, with mashed potatoes. He never asked what I wanted for potatoes. Luckily when I got to my car I checked the boxes they had potato wedges, I went back in and asked where my potatoes were and he said they had wedges I told him I never said a word about wedges didn’t even know they had them. He took out the wedges and put a tiny container of potatoes in one and nothing in the other box asked about this and he said thats what they get told him no they get large potatoes, at this point another worker comes over and straightens the mess out. This has really made my mind up to not go to kfc anymore. If they are going to put a person on the register then they should know what they are doing, clearly he had no clue right from the beginning of this order.

  885. I visited the KFC store in Del Rio, Texas. As I walked to the counter the floor was extremely sticky and would stick to the floor. After waiting for an extended period of time I finally place my order. Jimmy the cashier with the customer in front of me needed change, therefore he gets the manager. The manager takes his time and is talking to the employees, this after seeing the line waiting to order up to the door. The manager after seeing the line did not even intervene to assist and improve customer service. After waiting for about 15-20 minutes for the food, we did not even get plates or utensils. We discovered that the bucket contained 5 legs, 1 wing and 2 thighs no breasts were in this order. I took the bucket back to the counter and the cashier told me that they did not have chicken so we were given what they had. I responded I should have been notified not just be given practically all legs. The cashier said that I had to wait twenty minutes, I responded okay. I waited thirty minutes and no chicken, yet all the other customers came in ordered and their orders were filled. I asked for the manager and requested a refund after waiting over an hour and without the correct order. The manager seemed like he did not care or even try to make the customer happy in any way. We walked out of that store extremely disappointed. I tried filling out the survey yet I could not, perhaps because I requested a refund and the survey code was deleted. That is exactly when the code is needed. My Survey Code: G1352310703164114 and the time was 7:14 PM on July 3 2016.

  886. On July 4, 2016 we went to KFC in Norwalk Ohio. Store #G010003. We ordered 12 pieces of chicken to go, 1/2 regular recipe and 1/2 extra crispy recipe. We did not want any side dishes. When we got home, there were only 8 pieces of chicken, not 12. Our ticket # was 03. We paid $23.10 for only 8 pieces of chicken. Cashier was Kaylee B. We were thankful that we did not have more guests to serve. If there is any way you can remedy this problem, we thank you in advance.
    Sincerely,
    Mike Poyer

  887. Me and my husband visited the Nicholasville, Ky. location on 7-4-2016 we inquired if we could sub the mashed potatoes for green beans as we were looking for a low carb option. We also did not want the biscuits or additional sides. Our cashier went around the counter to inquire about our low carb options and we heard the Manager Lonnie Bruner say shouldnt be eating here then. First of all i was appalled that he first made the comment, but who is he to say we should not eat there. We confronted him or tried to he went to the back, and another employee kept saying he didn’t say that. We CLEARLY heard his comment. i told them i would not be eating at their restuarant, and ask for the Managers name to file a complaint. Very poor customer service, and losing business because of this RUDE manager.

  888. Today at 2pm I went threw your drive thru in story city Iowa and not only did I wait right around 10 min for my food I had to watch the girl who put my order together clean out the dirt and food from her huge fake nails…..gross, I normally don’t complain but can you imagine the things you can collect under inch long fake nails I literally watched gunk fall as she was picking it out I feel this needs to be checked in to and stopped immediately thank you!

  889. I went to the KFC in Barbourville, KY and I have to say its one of the nastiest places I have ever eaten at. The food was disgusting and very old and it took 30 minutes standing in line with 1 person in front of me just to order the buffet although there was about 10 workers standing around doing nothing and Im assuming a new girl was running the cash register and no one was helping her at all. Then the prices were way higher than any KFC i have ever eaten at. The whole dining room was filthy and all the workers were standing around doing nothing rather than cleaning. The workers got snobby when asked to refill something on the buffet that was empty The chicken looked like it had been sitting out all day. They had no thighs or legs and wouldnt put anymore out either. I wouldnt even give it a 1 star honestly, thats how disgusting it was.

  890. The last time I went to KFC before tonight I got a $5 2-piece meal with mashed potatoes, biscuit, cookie, and in lieu of soda, substituted beans. Still $5. Tonight I ordered the 2-piece meal and was told I couldn’t substitute beans for soda. I ordered beans anyhow. I was charged $5.99 and didn’t even get a cookie.
    When I opened my box, I thought KFC was harvesting sparrows, the legs were so small. Not only that, they were do I hard I could hardly chew them. Disgusting experience at the best. Cashier was snippy, too!

  891. your new commercial with a hawiiian col sanders is an insult to the col. IT IS THE EQUIVALENT OF PEEING ON HIS GRAVE.

  892. I visited your store at 7107 w. mcnab rd n.fort lauderdale fl 33068.
    I ordered the tenders meal. The Tenders i received we so old they were cold and Gray in color. When I took them back to the counter I asked for some fresh ones. The older black man in the back began ranting. it was 8 00 pm and he did not want to cook more chicken.
    A minute or two passed and miraculously my chicken was ready.
    It was the same chicken I returned but he had dropped it back in the fryer.
    I returned to the manager. and asked for a refund . As i looked around at that dirty little store i realized it was the help that ruined your product. Quite the bunch of degenerates you have put together. I would recommend firing everyone and starting over. or they will continue this behavior and continue making an inferior product.

  893. I would not advise going to the KFC in Southport, NC. At least if you do, ALWAYS check your order. They ALWAYS get it wrong. I even received a voucher and the cashier didn’t know how to use it.

  894. For the second time in about a month we went to KFC in North Windham Maine and were extremely disappointed. The order was packaged wrong and since we have a 45 minute ride to home we did not go back. Same mistake both times, wanted mac n cheese and got potatoes. Also the chicken was very dry and tough and definitely not fresh. Last trip to this location.

  895. Sent an e-mail today to complain about the KFC 83rd and King Drive with a listed number that does not work (773) 873-9557 and 1617 East 95th Street with employees who refuse to answer their phone (773) 933-9310. Both in Chicago Illinois. I called July 15th about 2:40 p.m. I mistakenly sent an e-mail with the wrong date (July 16, 2016) But I called both to inquire about the extra crispy chicken.

  896. I have stop at your store on a number of times in Atmore Al, each time I order Hot wing meal . As always either the hot wings or the wedges are not ready, they have to be cooked and the crew seems to be taking a break. this trip wedges was not ready, as before I substitute and get mash potatoes. the hot wings I got was dried and cold, no I didn’t bother to go back and want ever go back The body language of the cashier spoke for it self scratching in her hair with her hand, didn’t bother to wash them. her name was Marisa ticket #3587.

  897. The Bonham, Texas KFC is the worst, I’m really getting tired I’ve having to go back to the store for my coleslaw, yea I know It’s my fault for not checking my order before leaving the drive thru.

  898. Store on Rockford Street -Mt.Airy, NC: No longer gives receipt to customer so we cannot rate service. No coupons in mail for several months. Women’s bathroom in serious need of repair & update-walls, doors, locks.

  899. The KFC in Lynn haven Florida really needs some attention …they always out of chicken and making customers wait almost 30 mins for fresh chicken the store is always dirty, coleslaw warm potatoes are too dry the gravy has clumps the macncheese cold the biscuits not done the manangerment catches an attitude when you want you money back and the chicken was old greasy and dry this is the second time that I have been to two different KFC in panama city and my food is so gross I throw it out first the one in call away then the one Lynn haven I won’t be returning to either location until you do something about these concerns you have lost my business for you should get rid of you poorly trained staff at these locations or close them for good…ijs

    • Today I went thru the drive thru at our Anniston, Al. KFC.. I have been here many times and ordered 10 chicken wings for $5.79 plus tax. TODAY I was told my order came to $16.00 … I said no.. I only want an order of chicken WINGS… she came back with $13.98… I said no…. that is not right… I will go across the street to Popeyes// She said “OK”
      SHE never understood my order. Now I am on a lunch hour.. I have sat in line and I still don’t have food. Poor Service.. Who is working in these places?????

  900. On 7-17-16 we stopped at KFC for lunch after church… this was in Fargo, ND. just off of 13th Ave. South… we bought 2 buffets ~ the bins were almost emply with chicken and a few other bins…then a person spilled sticky pop on the floor by the food where the pop machine is and the help didn’t clean it up… they walked away and put a wet floor sign on top of it so people had to walk in it… almost all of the workers were foreigners and there seemed to be no management… my husband said the kitchen was very dirty looking… we will not be back for a long time… also a little old man who was sitting behind us asked for grilled chicken and they came with extra crispy chicken… he was MAD!! Please get better help and supervision in this Kentucky Fried Chicken… this was a disappoint that day… thank you… Judy Nelson, Hawley, Mn.

  901. At 530 pm on Thursday 7/21/16, I called the Vestal Parkway, Vestal NY KFC to order a bucket of chicken. On other occasions at this location it has taken 15-20 minutes to get the chicken, so I thought it would be a smart idea to call ahead. I spoke to Shannon, who I was told was the manager on the phone. She was very pleasant, took my order for a 12 piece white meat only with three sides. She told me it would be 30 minutes..no problem. I arrived at the drive thru, promptly at 6..told the young man that I had a to-go order and he told me to drive up to the window. He tells me it will be 14 minutes..they were dropping the chicken then! Seriously,I called ahead. I told him, that was crazy..he yelled back to Shannon who said..it will be TWO minutes. He asked me to pul ahead, which I refused, since it was only going to be 2 minutes. I asked to speak with the manager, which she never came to the window and had her associates deal with my total dissatisfaction. ELEVEN minutes later, I received my order, and still the manager never apologized. I have worked in retail, and I am a manager, I would never let my associates deal with a difficult situation by themselves. It is sad to see them closing stores, as you have a great product, but have clueless people running your business. If she had just come to the window, explained she forgot about me, that she would be as quick as possible, and maybe say, I will give you some cookies free..the situation could have gone completely different! Admittedly, I lost my cool,and didn’t handle myself well..I apologize for yelling at the crew.

  902. Horrible company to work for staff work 12 hour shifts and don’t get a break managers just shout and complain would not recommend working there

  903. I go to KFC on us. 60 Ashland, KY 41102 at least once a week. I am tired of getting the order wrong. When you go through a drive thru it is usually because you are in a hurry. I have my grandchildren and they a picky eaters so I order it simply the way they will eat it which if made correctly would save you money on ingredients not needed. For the 3rd time I cannot get a simple soft shell with grilled chicken and shredded cheese on it. I am not driving back 8 miles after I get home to return a 1.89 product but it is again wasted and tossed because they put lettuce and onions on it. How hard is it to do a simple 3 ingredient item? This visit the girl argued with me wanting me to buy it all on the side I will make it at home if I want it all separate. I will not save it to return when I go back that direction in 3-4 days usually. I did take a photo again to show it was wrong. YOU really need to train these young kids to listen and not to argue and pay attention to what the order says!!!

    Totally aggravated this time!

    Roberta

  904. I have had the worse possible experience with your company. I have emailed your customer service 5 times and called 3 times. Yet is anybody even returned one. I have made a police report and did file in small claims court. But after advising an attorney we have decided to take it to civil court and withdraw the filing in small claims court. Your company is a joke. Won’t even reply to a problem and handle it easily but rather force people to take it to the court systems. Pathetic

  905. Two days ago I went to the KFC on Marconi Ave by Eastern Ave in Sacramento, Ca. to get some grilled chicken breasts…they are delicious. However, I have purchased them when they have been under the heat lamps for a long time and the breasts get very dry. Now I always ask when they have been cooked. The other day, the chicken looked a little dried out and the clerk called the mgr. for me and he said and I quote……’the chicken you were served was cooked an hour ago, we have chicken cooked 30 mins. ago but I can’t serve that to you until the older on is all gone.” What’s that about? There is another mgr. there who is so polite…..he’s slender with a dark goatee. He always makes sure I get a fresh chicken since I go there once or twice every week. ……and I’ve been going there since it opened. Your mgr. was rude and refused to give me the fresher chicken and kept talking and talking with a loud voice that he had to follow the rules. Wherever you got him….send him back. I’m sure KFC has better Customer Service policies than that !!!

  906. I just feel a need to say I think your commercials are the worst I’ve ever seen and that’s for any company that advertises on TV. Your Colonel Sanders, all of the recent ones, sound too perverted and it’s tasteless.

    In today’s times, the “finger-lickin’ good” just isn’t appropriate anymore, especially when said by the creepy old men you are using to play the Colonel.

    If I might make a suggestion? Center your commercials around families and children. Have the children say to their parents that it’s finger-lickin’ good while they lick their fingers. If the Colonel has to be there, put him on a poster, or better yet, just show the picture of him on a KFC bucket.

    Once again, the colonels you’re using are AWFUL and only sound perverted.

    My rant is finished. Thanks for your time and consideration.
    CJ Heck
    Published poet, writer, blogger,
    and author of five books

  907. I just feel a need to say I think your commercials are the worst I’ve ever seen and that’s for any company that advertises on TV. Your Colonel Sanders, all of the recent ones, sound too perverted and it’s tasteless.

    In today’s times, the “finger-lickin’ good” just isn’t appropriate anymore, especially when said by the creepy old men you are using to play the Colonel.

    If I might make a suggestion? Center your commercials around families and children. Have the children say to their parents that it’s finger-lickin’ good while they lick their fingers. If the Colonel has to be there, put him on a poster, or better yet, just show the picture of him on a KFC bucket.

    Once again, the colonels you’re using are AWFUL and only sound perverted.

    My rant is finished. Thanks for your time and consideration.
    CJ Heck
    Published poet, writer, blogger,
    and author of five books

  908. Took my wife to KFC in lady lake Fl. Terrible dinner.They had no Chicken,biscuits,potatoes or mac and cheese on the bar.The chicken pot pie didn’t have chicken in it ,was told that it is pre made that away..the cheese pot was ice cold. The manager on duty sucked

  909. Please teach the workers the difference between coleslaw and corn. We ordered a 16-piece meal and ordered one of the sides to be corn for the kids. We got home and found coleslaw instead. The kids were not very happy.

  910. Hi visited the KFC on wantagh avenue in wantagh new York 11793. The inside of the faciculity is disgusting tables are sticky. Floor is dirty. I feel it is a possible health hazard. And needs immediate remediation. The crew is nice there though. Thanks.

  911. I live in Wichita, KS just off of south 4th street but I will not go to the South 47th KFC again, if I want KFC I go up to the one on South Seneca. The reason is that the store on S 47th, I believe, keep chicken from one day to the next. We usually get out chicken at 11AM or very shortly thereafter “to go”. The chicken at that hour or any hour should not be a dark brown, it should be a light golden brown. When they do the to go box, they get the chicken from the back instead of getting it from the front of the warmer. The people who eat in would get chicken that is a golden brown, but what we have when we get home is chicken that is dark to very dark brown. The last time I was in I told the clerk not to give me chicken from the day before, she said they were not allowed to keep chicken from the previous day. When I got home the chicken was still a dark brown, not as dark as I sometimes got, but it had been setting long enough that the flavor was not there either, one time the chicken was very dark brown and the original chicken skin was actually crispy from setting so long. No one can tell me that chicken from KFC is fresh when it is dark brown instead of a nice golden brown.

  912. I love KFC food. However every time I visit the one in Fayetteville ,Ga when I visit my Mom they never have grilled chicken. Today I went and tried to get a 12 piece meal for my family and they told me it was a special order and would take 30 to 40 mins to prepare. I told them never mind and went to Popeyes, they had chicken prepared and did not have to wait. i will never return that KFC again. I thought if you advertised grilled chicken that you would certainly have it readily available. Your grilled is the best but the service of one location can leave a bad taste in anyone’s mouth. Thanks, Rod

    • I just came back from KFC I brought number 5 fill up and was disappointed in the leg it looks like a drumette I got crispy and it was not crispy the chicken itself last seaso

  913. visited the 1219 Burkemont Ave, Morganton, NC store on 12-5-16 and purchased a $10.00 chicken tender bucket. While I did get the correct # of chicken fingers, I would have been embarrassed to call what I got a piece of chicken. Very small, cold and already hard from the previous hours under the heat lamp. All the tenders did not even cover the bottom of the small barrel container. I was very dissatisfied with the size and taste of the chicken tenders. This particular store is undergoing renovation of the lobby so only the drive thru is open therefore I did not return to the restaurant to address the issue because I did not want to hold everyone up while discussing the problem with the manager. I had not patronized KFC in a while, I had just seen their commercial on television that morning and had it on my mind for a quick dinner stop. Sorry, I will not be stopping again.

  914. I went to KFC N1 City yesterday and the service I got there it was up to standard even though I had to wait in the parking for my order but they were professional In the way that my order was ready before the time they said I was gonna wait was done..even the lady that brought our order PRECIOUS was talking in the manner that I could see that she enjoys wat she is doing..i liked the part wen she said “This is your hot and fresh order thank you very much for your patience” and me and my wife were very amazed that she told us the whole order like she was singing a song..WOW keep it up.

  915. I haven’t eaten at your stores for many years due to the the chicken and the type of staff you employ. You at corporate have realized you are indeed going backwards in sales and you wonder why. So you release a new ad campaign which on face value you show wonderful looking chicken with revamped deals. So I decide to visit your store in glenwood springs Colorado I order a #1 popcorn chicken for my daughters she tasted it and said dad I don’t like it, I tried it, it was dried out contained barely any chicken and was disgusting. I ordered a #10 a 3 piece meal, which you normally would get a drum a thigh and a breast. Oh no a drum and two thighs! The worse part and cheapest part of the chicken it was all slimy and again dicusting!!
    Now let’s go back to I wonder why you are failing in the ranks of fast food chains first food is complete low grade and sadly you employ the same you pay them nothing so why on earth can they be enthusiastic in serving the customer. The problem here is it’s the same story the people they need to read this are the executive management team. Get off your asses out of your board room and go and randomly visit one of your stores see how your treated and taste your food. Then go to the rivals chic filet honsestly it’s like night and day fresh not kept hot real chicken breast and really friendly staff, what is wrong with you stuck up corporate snobs how can you not see your main problem? Well it’s because all you care about is the bottom line and what bonus you will get to raise it. You are joke and you will continue to fail unless someone wakes up from the oh I went to a top colledge and have a degree in business studies or accounting and I’m a CEO etc so i don’t need actually go see the problem I can just sit on my ass and look at figures all day to justify my huge salary as I’m educated!! Corporate greed destroys companies and you are the ideal candidates.
    Sad thing is the right people won’t even acknowledge this review but I have to write it as you have to sometimes try to have faith.

  916. We have no Kentucky Fried Chicken near us. Our closest is Phillipsburg,Pa and that is about a 50 mile trip. We used to have them in Dubois, Brookville and Clarion,Pa. We all miss not being able to go to one of your great restaurants.

  917. For the past 3 years, I have hosted a Superbowl party that included the purchase of 80 hot wings. I used to get coupons in your mailer to get 20 hot wings for $11.99. No such coupon has come in the last two mailers. Would you please send me coupons? Diane Porter. 705 Fairway St. Bethalto IL 62010. Thank you so much!!

  918. I had yet another very bad experience at my local KFC in Monticello NY. Bought $52.00 worth of food, did not receive half the order, biscuits were like hockey pucks, and cashier was very rude. Called the office to complain no end result. Never again!

  919. My wife an I had a bad experience tonight after getting KFC takeout for dinner. We got the 8 piece Fill Up Meal. What first kinda amazed me is the fact that we had 2 little wings that wouldn’t even fill up my 2yr old grandson counted as 2 of the 8 pieces. Now I don’t know about anybody else but when I pay for 8 pieces of chicken I want 8 regular pieces of chicken. The corn that we received looked like it had been baking under a heat lamp for weeks. It was dry an brown in color. Just unacceptable. KFC use to have really good food an service but they have a lot of stores that are going down hill and driving their customers away.

  920. I often visit the KFC in Wyoming mi and every time I have been in there the manager guy is rude and terrible and what’s even worse he downgrades and talks terrible to his employees as well and most of them look like kids I feel bad for those kids having to work with such a jerk he’s rude to his employees and customers as well he is the main manager of the place cause when I asked to speak to the manager of that one he said its him whats the issue he is such a jerk

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  922. I really like kfc and its my favourite. Food, I was served a 14 piece bucket meal I took it out to eat home to find there was 5 prices of chicken, and the popcorn chicken was half filled my current store is Merthyr Tydfil i would really appreciate something being done about this I’m a great customer and very rare complain

  923. I would like to know why you always give a small gravy with your family fill up package yet charge for large? You give large potatoes and slaw but always give small gravy.. The large gravy should be same size as large potatoes and slaw not smaller as this is cheating your customers when you do this and I do not like being cheated and would like a coupon or etc for money off my next order since I bought 2 family fill up today but both had only small gravy and we paid for large. Please do respond

  924. In the past month, I have visited KFC in Crossett, Arkansas three times. The first time I drove up to the drive in and ordered a bucket of chicken. My order was taken but when I reached the window, I was told that they had no order and refused service. The second time I tried to give an order at the drive thru but couldn’t understand what was being said and they could not understand me. I finally drove to the window to order my food but was refused service again. I was told to drive back around. The third time I drove up and placed an order, they took the order and acknowledged my order. So I drove to the window and was told that I couldn’t skip in line and that I would have to drive around to place the order. I told them that I had placed the order and they had acknowledged the order. They told me that they did not have the order and I could not skip in line and block the traffic. I told them that I did not skip in line and I would like to have my order. I was refused service once again. After the second time of lack of service, I did contact the manager but did not receive any acknowledgement of the events. This is NOT the way to run a business that is there to SERVE the public.

  925. CASE ID # 7PXV7
    I have been to the restaurant twice to speak with a manager….the first time last week one was not available. Today I spoke with a man that stated his name was Jose’ and that he was the manager after waiting in the restaurant for over 10 minutes after requesting to speak with a manager. I showed him your email and he informed me that I would need to get a “hard copy letter in the mail from you and bring it back and then he would see what he could do”.

    I do not appreciate this treatment nor lack of respect, nor do I appreciate having to go back and forth to the restaurant for my due refund and having to request a manager several time and stand and wait as I AM HANDICAPPED. I am with the assumption that the manger named Jose’ was amusing himself since after the lady at the front counter told him I wanted to speak with him he was doing nothing and kept peeking at me from the back area before finally coming forward to speak with me.

    I still expect my refund of $27.75 as I was not able to consume the food as you are well aware. I have been more than patient since the incident took place on March 10, 2017; therefore if I have not received a refund in full by March 31, 2017 it will be my full intent to contact the Better Business Bureau to resolve this matter and including negative social media reporting and reviews to the public.

    Your stanard form response in reply will not be appreciated as well. I expect a real human with a real phone number or email address to respond.!!

    Regards,

    Dee Dee Ballard

  926. I was in for a nice quite lunch today and I received the complete opposite… as I was ordering I heard a young man talking as if he was in the bar. No this was not another customer this was an employee. He was acting as if he were God and talking down to people using foul language. When I saw who it was I wasn’t surprised at one bit. Danaval Dupree has been in the new for drug dealing in the Fargo area multiple time and has a number of felony drug charges along with the list of domestic abuse charges. He is under investigation for buying, selling and using meth. I was shocked to see he was working at my favorite restaurant let along treating people like dirt. I hope you will make an effort to remove him from your restaurant so it can return to the nice place I enjoy eating lunch at again. Until then I will have to look for a new place to take my lunch breaks.

  927. I went to the KFC in Kansas City, MO on Barry Road, and ordered the Nashville Hot chicken littles. When me and my family got home we found that they were all regular chicken littles. I called the location and spoke with the manager, who advised that I just needed to come back and tell whoever helped me that I spoke with a manager and I could get new sandwiches. Well, I attempted that yesterday, and because I did not have the exact name, my phone autocorrected when I attempted to keep a note, the manager on duty, Hector would not help me. I am not sure how often people come in and do this without actually having a messed up order, but this was the second time our order has been messed up, and now the employees don’t want to be helpful. So I am pretty sure I am over going to KFC. Between my order not being correct, and poor customer service, I am not seeing a good reason to continue going.

  928. A resident in a group home that I am employed with works at this restaurant. And every time he is picked up after work he is high. He has also purchased marijuana on the property. Contacted the police and the contraband was confiscated in a small plastic KFC container. I feel if this type of activity is taking place in a chain restaurant then someone should be held responsible.

  929. A resident in a group home works at this restaurant. In Hagerstown md on Garland Groh Blvd. Every time he is picked up after work he is high. He has also purchased marijuana on the property. Contacted the police and the contraband was confiscated in a small plastic KFC container. I feel if this type of activity is taking place in a chain restaurant then someone should be held responsible.

  930. I just spent 30 minutes in a drive thru line at your Stringtown Rd location in Grove City, OH. When I placed my order I was informed that the Extra Crispy chicken wouldn’t be out for 8 minutes and do I want original recipe instead. I said yes. Well by the time I got to the window, it had been 15 more minutes. The person iin front of me drove away and they needed to know what I ordered. I ordered the #2
    Breast and wing, extra crispy with potato wedges and green beans and a coke. Well I didn’t get my potato wedges and the wing was original recipe. On the outside of the box you claim that your food is “Freshly prepared by cooks”, ah…doubtful. I went to your web site to complain, and spent another 20 minutes trying to find the right web site. There are pages of discount coupons and complaint sites, but not for the corporate office. You can rest assured that I will be letting everyone I know about this incident and I will never return to another KFC site.

  931. i visited your store in Midwest City, Ok (15th and Air Depot). on 22 Apr around 1930 hrs. i ordered a 6pc box of tenders which was advertised for $9.99, the cashier told me it would be $14.28. I questioned this as being incorrect as the price on the menu. The cashier said no that is the correct amount. I asked for a manager and she quickly changed the amount due to the correct after she figured out what had happened.
    i again visited the same KFC on 6 May, around 1800 hrs. I ordered a #2 – 2 pc original meal with 2 breasts and a #10 – 3 pc meal grilled. When I received my order i checked to make sure that it was correct and the #2 did not have 2 breasts and the #10 only had 2 pieces of chicken in it. i waited for the people in front of me to make their order before approaching the counter but before I could get there a lady came in carrying an order she had received in the drive thru, her order was wrong also. The cashier took her order to fix it. He disappeared for a few minutes then came back and asked for my order, that’s when I told him my order was wrong also. When he returned a few minutes later he handed me my order which I ASSUMED was correct and i left. When i got home i checked my order out and it was wrong again. The #2 was correct but the #10 was original and not grilled. There was also another wrong order at the drive thru while we were waiting. These 2 problems in 2 visits is not acceptable, and to compound this with 3-4 different mistakes on customers orders within a 10 -15 minute period doesn’t say much for your training program or hiring practices.

  932. I visited kfc sunnyside last night at 20H00,they gve me bad service for the second time first time i never complain
    The lady by the name of Langanani just decided to give us 2 streetwise two without gravy and not even informing us ,luckily we decided to check our food while we were still there,then after she was arguing with us,we even cancelld our order….I expect a good service there i cnt always go buy kfc at Potgieter while im staying there,Potgieter one they are always giving us a good service

  933. Hello, my name is Jordan and I am writing you about the experience I had with your KFC, located at Newport, DE. I received the nastiest customer service from Ashley and her coworkers, where my friends and I had ordered 3 $5 Fill-Ups. Although, we waited for about 5-6 minutes to take our order (when they were not even busy), had an attitude from Ashley as I asked if our order came with a biscuit and even forgot our biscuits. Even after that, we still had to wait for another 5 minutes for our biscuits, 10 minutes for my other friend’s order, and received dry, hard, and stale cookies where my daughter could not even eat it, where it was so hard it could break my daughter’s teeth. As a previous employee (rom the DuPont Highway location), please have this brought up to the board as the managers are not doing their jobs by: not wearing their name tags, appropriate uniform, and horrible customer service.

  934. at the salem, lllinois kfc we read a sign that stated: give the name of the cashier and the name of the buffet person and we would receive a free go cup. we filled out the receipt online and we did receive our free go cup but the sign implied we would receive another free go cup since simply filling out the receipt online always gives a free go cup. weren’t we supposed to get another one? the cashier was devin and the buffet person was ellen.

  935. Good afternoon,
    I don’t want to get into a long drawn out complaint but something has to be said. I have tried visiting 2-3 of your restaurants in the West Orlando area where I work and I cannot seem to be able to eat an entire order. There’s always something wrong with the food. I just don’t want to keep paying for food that I can’t eat. If your profits go down it’s not the economy, we may not have much but we like the brand. I would hope that the corporation would begin a campaign to revamp your stores. Implement a nationwide training program in customer service and brand standards. Make KFC what it used to be. You guys could make a fortune! Sincerely, A Concerned Customer

  936. I visited your Eastbourne town restaurant this afternoon and was appalled by the customer service I received the staff were not of English origin and I had problems placing my order due to the language barrier and then I had to wait for more than 10 minutes for a simple burger meal then when it was ready to collect at the counter I had to remind the member of staff of the portion of fries that should come with the meal ordered , the state of the restaurant appalled me as there was rubbish allover the floor ,food still on tables and bins overfilling I have worked in customer service and don’t find this acceptable and I would like this to be investigated I like kfc food and normally don’t have a problem but on this occasion I was very disappointed

  937. We order through the drive thru 2 popcorn meals. I with coleslaw 1 with mashed potatoes an gravy. 2 LG rootbeers. Got 2 popcorn chicken an two ff. Didn’t realize it to we got to our picnic spot. I ate 2 pieces of chicken my husband ate 3 pieces. Maybe 5 ff each. Decided that we weren’t happy with not getting what we ordered so we took it back. The manager at the Wauseon Ohio KFC. Said they would replace the sides only an that we had ate half of the chicken. Which we hadn’t. The manager put the sides in the old bag, my husband ask for a new bag. The manager just threw a new bag on the counter an walked away with a here you go. Very rude an we will not go back. Very disappointed with situation. Manager said the computer hadn’t changed the sides. Managers name was Julia.

  938. Visired the Connellsville Pa store on Memorial Blvd. Placed an order and was short on the number of chicken pieces i ordered even though i paid for it, which happened to me for the 3rd time in 2 months. Called the Manager, Danette and explained the problem. She was very rude and wasnt willing to accept that THEY made the mistake or to make it right that they owed me chicken that i paid for but didnt get. I am an AVP of a bank and if one of my employees spoke to customers like she does i sure would know that they werent cut out for a management position! Lets see what kind of owner we havr at this store. If they make changes or not. This is a small town and i know they are loosing business because of hearing about othrrs peoples experiences that are the same as mine. Maybe the msnager is taking all this chicken thst is paid for by their customers home with her or worse yet keeping the extra money that they are charging! Did the oeners consider this…? Its sad i wont go back there ever unless i know its under new management and Danette is gone. Others feel the same way. Hope the owners pay more attention to the stealing that is giing there.

    • I brought the to go cup with the tenders and the tenders were terrible. When the to go cup came out they were great . This location took one tender and split down the middle so thin . Either go back to the original tenders or cancel them all together. I could not eat my food. I just wanted you to know what they are serving under your name. Been a customer a long time. Thanks

  939. Today (July 21), we stopped at the Puyallup, Washington, KFC and purchased 2 $5.00 meals, one of which was chicken strips. The chicken strips were so salty that I could not eat them. I gave them to my husband who loves salty food–he, also, could not eat them. We through them in the garbage.

    Just wanted to let you know that you might want to review your recipe for chicken strips!

  940. Either your extra crispy Colonel has a very large member, or those huge young hands that are shown, are not his.

  941. on 7/11/17, i purchased a chicken pot pie deal, when home a started eating. Felt a hard piece and swallowed it thinking it was grizzle, continued eating and then felt a large object in my mouth. Spit out contents of my mouth an there was a chicken bone over 2″ … If i had swallowed this it could have caused an injury. Called store manager she referred to their insurance company. they promptly contacted me. after hearing what happened, they said i was not injured so no problem. Called corporate number filed complaint. after several days no reply… I guess they don’t care. Now writing on several complaint sites to see if anyone notices this. This could cause an injury and no one seems to care. I am waiting to hear back from complaints. if i don’t hear back i will refer this to legal counsel….and post to public sites , maybe the people will want to know this information!!!!!

  942. There is a problem at the Bountiful, Utah location you need to be aware of. The drive-through line was backed up to the street tonight, so I walked in to grab my order. There was one customer screaming at one of your employees, another asking for their money back, and a line of people that had not been helped. They were told it would be 15 minutes for baked chicken, and the customer that was yelling said he had been told that 15 minutes prior. The supervisor on duty, was a young man, very accommodating but obviously over his head. The kitchen was a disaster! I didn’t want to add to the circumstances, so I left… along with several others. I’m confident that this is not the way you would want a very busy restaurant managed.

  943. I have always eaten at KFC. I always enjoyed your chicken, however, I recently changed my eating habits and started to eat more healthy. I started eating just the grilled chicken at your restaurants. I work hard for my money. For the past several month’s 4 times a week I eat the grilled chicken and stopped eating fried foods. The size of the pieces are way to small to fulfill my appetite. I always had to order 2 extra pieces more to fill me up. I can’t afford to eat there anymore. This is because your grilled chicken meals are really the size of a kids meal but at adult prices. So I guess I will have to eat somewhere else for now on. This is a sad day for me. Hope you can address this problem as I am not the only one that thinks this way. Hope you will fix the problem before you loose more customers !!! Thank you, Brian Mann

  944. 7/28/17 at 10:30am was in drive thru waiting for them to take order. At 10:37am we called inside to see if drive thru was open the employee said they can not take any orders until their manager Paula gets back from bank. Then at 10:45 she comes across the speaker wanting to know if we was going to wait until Paula comes back from bank, my response was yes. I asked if we could go ahead and place our order she said only if we have correct cash or card, I was trying to place two orders then she said she is only allowed to take one order in drive through. Then she asked again if we had exact cash or card and then when I told her I have two orders(other lady in car with me) she said are they going on same ticket I said no I have two orders she keep saying she can’t take but one order through drive through. She was Rude. Needless to say KFC didn’t get our order today we went down the road to Church’s Chicken and got excellent service and We placed two orders and had our food within two minutes and food was amazing. If KFC’s employees was as polite and as friendly as Church’s you would have a lot of happy customers.

  945. Please check into your restaurant in Gallatin, Tn., #J718250. There never seems to be adequate staff and those who are there seem to be incompetent even to run the POS machine. Tonight your restaurant was NOT busy. I was seventh in line. NO ONE was there to take orders. Others came in behind me. The buffet which I ordered needed attention. There was no tea left at all at the beverage counter. I had to get someone behind the counter to fill my tea and I did not bother with a refill because they did not bother to refill the urns. This restaurant seems to be like this all the time and I think it reflects upon your management and your business ethic.

  946. Dear sir I recently purchased a bucket of chicken from your KFC location on the Ashville Hwy in Spartanburg, South Carolina and asked for 6 plates and six forks and was refused by the regional manager. I am in sales and I purchase your chicken to give to my customers for lunch and they need plates and forks to eat it. If this is your policy I will start buying Bojangles chicken instead. They seem to be willing to give plates and forks cups and whatever a customer may need. Please advise me of your policy.

  947. My husband and I decided to give the KFC in Pigeon Forge TN one more chance. The last time we went through the drive-thru and it took us forever to get our food. This time we decided to go inside and place our order and dine-in. We ordered a $20 Fill up and planned on eating what we wanted and taking the rest home. The dining area was empty and a few people were in line. When we got to the counter the clerk walked away and disappeared without any explanation. Finally we saw him over at the drive-thru window. So we stood and waited thinking he would come back. During this time one of the other workers kept looking at us. Ten minutes later we are still standing there waiting and the other workers finally came to take our order. He was very disgruntled about it and kept mumbling under his breath and he was hitting the order board so hard it was thumping out loud and shaking the board. We were then told it would be 5 minutes. So we sat down at a nearby table next to a family who was also waiting on their order. The man told us they had a 20 minute wait because they had a large order over $100. While conversing with this man who was a visitor from another state his wife decided to order some sweet tea for their take out. When she went to the counter the clerk asked her why she didn’t order the tea at the same time as her food. Her husband was listening to this and he said he could not believe how rude after he had just spent over $100 on food. The man said we won’t be back here. After this family received their food we were still waiting on our 5 minute order, by now it had been almost half and hour. So my husband goes up to the counter and waits until someone notices him. He showed the man his receipt and the man grabbed it out of his hand. Looked at it and then started yelling to the other 3 workers in back about how they had messed up. The clerk told my husband they didn’t have enough dark meat chicken cooked to fill our order. He did ask if we wanted to fill it out with white meat chicken or wait another 20 minutes for the other to cook? My husband told him he would take the white meat chicken. Our order was filled and bagged up for take out when it was supposed to be dine-in. The man slammed my husbands receipt down with the order and turned around and walked away. No thank you for our order or nothing. While sitting there we witnessed two families who walked away after waiting so long and being treated rudely. I could understand if this had been rush hour, but there wasn’t anyone else dining in and only one car came through the drive-thru window during all this time we were there. If you business is one main food item, Fried Chicken, you would think enough would be dropped at a time to keep orders moving. Anyone who placed their order was told they would have to wait for their chicken to be cooked. We were actually thankful that our order was made for take out so we could get out of there. The workers were hateful looking, yelling at one another, slamming things around and made for a very uncomfortable experience for us. There is clearly a management problem here. Just because Pigeon Forge is a tourist town that doesn’t mean customers are only coming through once just treat them however you choose to do so. We are locals and we also eat out. I noticed just how many customer service complaints are on this forum because of rude staff. I think something clearly needs to be done about proper training for KFC employees.

  948. I was just at the Peotone Ill store it was 11.40 they didn’t have any chicken started they told me they where going to have chicken in 20 more minutes don’t you open at 11.00 this is the sencond time your terrible employees told me they weren;t ready with chicken. I think i will pass the HORRIBLE service to everyone i know. I know this doesn’t matter to a large corporate company. Store #2 91st Harlem ave
    Bridgeview told me the same thing if i owned these stores i would fire the terrible employees. JUst came from the Lemont Ill store the Chicken was over cooked but at least they had some.

  949. My family visited KFC in Atlanta, Texas yesterday only to find the service very poor. We were disappointed in the quality of food served. The broiled chicken breast was luke warm and dry, the mashed potatoes tasted like the Styrofoam container, the sweet corn was cold overcooked and dry. I did not get my corn on the cobb with my order and asked for it. The girl brought it to me in her hand and handed it to me but it was refrigerator cold, so I asked her to warm it up and it still was not warm. so we just accepted it and went on. I told my wife I was afraid to give the leftovers to our dog because he might get mad at us.

  950. I went to the KFC on Bee Ridge St, in Sarasota, Florida around noon on Sunday (shortly after they opened), & ordered food to go. When I got it home, I couldn’t believe what I saw! The “original recipe”, was burned, & so dried out, I couldn’t eat it. It smelled odd & tasted like it was old (possibly the day before)? I’ve eaten KFC as long as I can remember & NEVER had it like this! My car wouldn’t even eat it, & she loves chicken! I also was “in the bathroom”, all afternoon (after consuming a very minimal, 1piece). I’m not sure what they’re serving there, but you may want to check it out. am would be interested in what the Health Department’s take, would be on this facility.

  951. I am really frustrated as I attempted to register for the Colonelsclub 4 times and it will not accept my mobile number so I am unable to register. I live in Ireland and it does not seem to accept my postal code or phone number. This is very irritating as I have wasted a lot of time trying to do this. We eat regularly at your Carrick on Shannon branch.
    Kind Regards
    Mandy Ryan

  952. We love your chicken, however, KFC in Tustin, CA, needs to get ones order correct….We paid for a …three piece meal, and were given only two pieces. (This is the second time, we were so angry and went back for our correct order.)

    Your supervisors should be trained better, so they can train their staff in a professional manner to handle this type of mix-up and make amends to your customers. Having to drive back to KFC was an inconvenience, to say the least. I would appreciate some type of feed back and an offer to fix our disappointment with your restaurant.

  953. My wife and I stopped by the KFC on Skidaway Road in Savannah, GA. It was 9:54, and we knew we were cutting it close to closing. There were four cars ahead of us, all of which were waited on. When we got to the speaker (it was then still not 10:00, based on my watch, which is in sync with my phone, which I’d regard as DEAD ON), no one would reply. I blew the horn and went around to the window. After a couple of minutes one of the employees came and told me they were closed. I immediately asked for the manager, who then claimed that it was after 10:00 when I got to the speaker and that some timer up on the wall tells them when they’re closed.

    If that manager were in a bank when they closed the doors and they cut off the waiting customers and sent them home, she’d have a seizure, and I would support her. Likewise, however it’s done, we were in line at 9:54 and yet were not waited on. I’d like to see the manager chastised if not outright fired for her approach to her job. There was NO EXCUSE not to answer whoever might have been waiting at the speaker, yet she (I’m assuming it was her, since she was the only female I saw and the voice I heard talking to the previous cars was female) just presumably saw the magic clock on the wall and stopped waiting on people. That is NO WAY to run a business. I assume there is a mirror or camera there to see who is in line and how long they’ve been there. If not, come on over to the 21st century and GET ONE. I’m tempted never to patronize KFC again. There are too many choices out there for me to put up with the kind of unprofessional, “I don’t care” attitudes like I just put up with.

  954. I filled out your STUPID survey because I was informed by the local KFC store that you have decided to butcher your chickens differently in Ontario. Is this the case? if so, WHY? I asked for a response but received none even though the survey stated that I would hear from you within 48 hours. I have been a good customer for well over 50 years and have never had a worse order filled at any outlet before. I ordered a 16 piece meal, what I got was 7 wings, 5 drums and the rest was unidentifiable to say the very least. When I called the outlet in question, they informed me that they cut the chicken differently now even though just a couple of weeks ago I ordered a 25 piece meal from the same store and was quite satisfied with my order and the chicken was cut exactly how you would expect it to be. I am not a happy customer and I doubt that I am the only one. I expect to hear your reasoning for this change if indeed what this store told me is true.

  955. Well since the Colonel died the food @ KFC in Columbia SC & Lexington SC has gone down hill. The chicken has no taste or flavor, like it had back in the 70’s & 80’s. Now that was some good food. The Cole slaw was the best ever tasted, now it has no dressing in it, so dry can’t eat dry cabbage. It’s not worth paying for. I see by all the reviews your company is really getting bad reviews and no one seems to care because nothing is changing for the better. To bad cause my family really liked eating there, but no more can’t afford to waste our money. Your employees don’t seem to care if they get customers or not. They must not realize where their pay comes from. No customers no pay check.

  956. I was in KFC on main st in Binghamton ny apprx 12:30 in the afternoon, I waiting on line for 15 min, listening to employees arguing in the back, then when i finally got to the register i was told there going to be a 20 min wait for my chicken, no apology was given for the inconvenience, nothing was offered to correct my wait time. It was a very bad experience

  957. 8/14/17 Restaurant #G135280
    Poor service, dirty tables, long wait time, cold food, missing potato wedges.
    Overall, bad experience in a restaurant that used to be clean and well staffed.
    Disappointed, not likely to return to this particular restaurant. Will find another one because grandkids love KFC and Taco Bell.

  958. Went to the KFC in Altoona, PA. I placed a takeout order. After placing my order the man behind the counter coughed into the box he was putting my chicken into. Never covering his mouth but coughing into the box. When I arrived home and opened up my mashed potatoes there was a hair n the potatoes. Will not be going but to that location ever!

  959. August 13, 2017
    I had very bad service at Tilton, NH location. The lady that served me had a very bad attitude. She wasn’t a young girl, she was a short lady in her 40’s I thought maybe she was just having a bad day. I traveled from Littleton going to concord 100 miles away. On the way home we stopped to Tilton for lunch, 80 miles from home. Two months later we stopped again and the same women was there, same problem , bad attitude no smiles at all and very rude. She can’t get the orders right, don’t give you any cups to go with your meal. The other young girl had to get the cups and everything else I needed because she wouldn’t do anything else but run the register. The rest of the help weren’t much better. The short older women shouldn’t even be working there. I don’t need to be treated that way so I will never go back to the KFC in Tilton, NH again. I have read a lot of reviews but It doesn’t look like KFC even care. When getting these kinds of complaints . Something like replacing some of there help would be necessary, but it seem like the some rude people still work there. I’m just going to go somewhere else.
    The KFC in St. Johnsbury Vt. is better service.

  960. I stopped at the KFC in Brownsburg IN tonite at the drive-up it took 10 min to get to the ordering area another 10-15 min till I got to the window another 5 min after she took the money,I ask what was taking so long she turned around and ask and they said they did not have my order which was only a fill up box. They got me my food finally after about 30 minutes and it was not that busy. It will be a long time before I stop at KFC again especially if I am in a hurry which I was tonite. I don’t blame the girl at the window but the cooks. Thank you for letting me vent.

  961. Went to KFC, Durham, NC, on August 26, 2017 for a good chicken dinner. I purchased two $5 filler-ups (regular chicken); one for me and one for a friend to eat-in. I tried to bite my chicken leg and it was so hard and crunchy it literally cut my tongue. I returned it to the counter and received another leg. It was just as bad. Looked for cashier to return my chicken thigh – it was just as hard; no one to help me – cashier outside building in car. She returned, I received another thigh – just as hard and blue looking. “No fresh chicken”. My friend started gagging. Potatoes dry and lumpy-gravy stirred in potatoes. Not good at all. Cashier said that is why she just work there but does not eat the food. I am 68 years old and have always gone to KFC when I wanted a good chicken dinner. This experience has changed that concept. Nasty dinner. I think they “refried” left over chicken from Friday. There around 11 a.m. Best thing was the drink.

  962. PURCHASED A FILL UP MEAL $20 WHICH CONSIST OF 10 PIECE CHICKEN -LARGE COLE SLAW – 2 MASH POTATOES – GRAVY- AND 4 BISCUITS. SO WHEN I GET HOME WITH MY PURCHASE I ONLY HAVE 9 PIECES OF CHICKEN. 10 PIECE CONSIST OF 2 BREAST 2 THIGHS 2 LEGS AND 2 WINGS. SO I WAS SHORT 1 THIGH. I TRIED CALLING KFC STORE # J235028 AT 242 EAST 14 STREET. AND ALL I KEPT ON GETTING IS AN ANSWERING SERVICE. MY TICKET # IS 2654. THE REASON I PURCHASED THE FILL UP MEAL IS BECAUSE OF THE VARIETY OF CHICKEN. NOT EVERYONE AT HOME EATS BREAST OR LEGS WINGS. SO WAS SHORT 1 THIGH . NOT A HAPPY CUSTOMER WHO FREQUENTS THIS STORE. THANK YOU. AND WOULD APPRECIATE A RESPONSE.

  963. after complaining about the poor standard of food i received. A prompt apology and the offer of a voucher where forth coming. How wrong was I to be impressed in there fast response. As promised the voucher arrived along with a slap in the face. five measly pounds. i was totally shocked. how dare they. That wouldn’t even replace the fries never mind the sides chicken time effort and petrol it took the get the so called meal in the the first place is an utter disgrace shame on you kFC

  964. I went to have lunch at the KFC in Santa Ana Cal, When i walked in the restaurant had no air conditioning. The employees were all sweating and the poor cooks looked like they were about to faint, Other customers can in and felt how hot it was inside and left. REALLY this is a multi billion dollar company and this is how they treat their employees , I told the counter person why they do not complain, All she said was she was sorry it was so Hot, I felt so Bad for her . No one should ever work in that condition. It was 85 out side and felt over 100 inside. Shame on them and I will not be eating there in the future because of this issue, Just not right At all.. SHAME SHAME SHAME ON KFC

  965. I am from Mayfield ky and went through the drive through in Lone Oak Ky on Lone Oak Rd … I received good service but went through the drive through window and the parking lot is so bad with pot holes that I busted my tire leaving the parking lot…I know recently your company spent a lot of money remodeling your store but it seems like if you remodeled the place you would do something about the parking lot too. It has been horrible for a long time.. I was there right before they started remodeling and I told the girl at the drive through that day that they needed to do something about it and she agreed and said hopefully something would be done when they remodeled but obviously that didnt happen. I will not ever spend my money there again and will tell everyone not to go unless they want a busted tire… I would think that as much money that goes through there that you could afford fix the parking lot…I am a very angry customer that stopped there to get dinner and in the ended up costing me a lot more than I planned so I will not return you can take that to the bank.

  966. I had went to the KFC in Greenwood sc never got my receipt asked for the chicken pot pie and they were all burnt. No cookies were offered except for chocolate chip not oatmeal on the menu at all. All young people not thrilled about working there at all. Really the owner shouldn’t have the company at all. The grease can be smelled for miles never is changed. KFC send a corporate manager down here please!!!

  967. Twice in two weeks I have gone down to the KFC store on Polk Street in San Francisco, CA, then they were out of Original Recipe breasts and wings; today they had NO breast meat. What kind of a franchise is this? On earlier occasions I have ordered the 8-piece meal, and when I got home they had given me only one breast and three thighs! What kind of hang-up does the store manager have with having an adequate supply of breast meat? It is extremely aggravating, and I will never eat KFC again.

  968. I ordered one piece of chicken breast, a side of cole slaw and a biscuit. I was charged $6.19 and was supposed to get another side for that price. I asked for mashed potatoes. When I got home there were no potatoes, but a cookie was added. The chicken was dry and a very small piece. I was not satisfied and will probably never go there again.

  969. I was hungry and in a rush today so I ordered a #1 meal at the drive through at the KFC in New Brunswick NJ on Route 1. I paid and got my drink then they said they needed two minutes to make my food and to pull into the parking lot. I waited 10 minutes but no one came out. I had to make an appointment so I left without any food. Very disappointing. Won’t go to this KFC again.

  970. I can not wrap my mind around HOW this place is still open, I personally DO NOT go there anymore because I swore the last time I went to KFC in Ripley Tn they WOULD NOT receive another cent of my money. The employees are probably some of the RUDEST I’ve ever encountered and my primary means of eating is take out! Incompetent people and I PROMISE every single time I go (I only eat original wings) they are ALWAYS out, so finally out of complete frustration I asked to speak with a manager because I just could not understood why a place like KFC that sells chicken NEVER had wings, I said to him OBVIOUSLY the wings are a good seller, why can you not drop more? He then went on to explain it was this ones and that ones fault, blah blah, blah whatever so I just decided I would not go back. This WAS NOT an easy decision I REALLY like there chicken, so now I only get KFC when I leave Ripley:( but anyway, so today I took my mom by there, her request NOT MINE! After her drs appointment only to be met at the speak with this rude “HOLD” well I didn’t hear her well at first so I continued speaking only for the rude person on the other side of the speaker to cut me off with another ruder “hold” but of course louder this time, so I stop and wait, and wait, well AND WAIT. I start looking around to see if they are busy, I’m the only car in the drive through and only like 3 cars in the parking lot so after waiting for several several minutes, I say “hello” only to be met with “HOLD” I’m like wow what is going on, FINALLY the person who clearly did not want to be there and clearly hated the fact the she was in that line of work, took my order, I then pull up, she pulls the window open, tells me the total again along with a lovely eye roll and takes my money, and slams the window! A few seconds later I’m pretty much thrown a bag of food, a drink and bam! The window slams again, I drive off just wondering HOW IN THE WORLD is this place still open? It’s really unfortunate because I’m sure a great chicken place would do really really well here. HOPEFULLY one day KFC in Ripley Tn will get some decent competition and they will be FORCED to do better but until then this will continue to happen, so so sad

  971. Went to the KFC on Woodside Rd in Redwood City , CA Last Night went in the drive through big mistake once your in it very hard to leave with cars in front of you. I had one car in front of me at the order box , I waited 20 to 25 minutes for his order to get taken, then I got to the order box & waited 15 to 20 more minutes no explanation from the people working there or saying they are short handed nothing from them , so I final left when the cars in front of me got out of my way & so did many others behind me !! Keep this up and you all will be out of business soon!

  972. UNABLE TO CONTACT USING THE TALK TO US – WHEN I SUBMIT IT SAYS TOKEN COULD NOT BE VERIFIED.

    THIS COMPLAINT IS FOR STORE ON MAIN STREET IN LEWISVILLE, TEXAS.

    Several months ago I stopped by and picked up dinner. The chicken was really overcooked and the biscuits were hard/stale and the potatoes were watery. I chalked this up to just a bad night for the store. Then this past week I was in again about 4 in the afternoon and ordered dinner. I took it home and the chicken again was terribly overcooked and really greasy and again biscuits were hard as a rock. So bottom line in both of my last visits were bad and I had to throw the food out. I just wanted to let someone know that something has changed at this store. I always in the past was really happy but now I won’t be going back to this store. It’s really too bad as we really did like KFC.

  973. My wife an I had a bad experience tonight after going to KFC in Bristol go to a chicken place to get chicken when we find out they no longer dip chicken in Barbeque Ok That was bad but that was just for starters then I told I will give names Lascie that wanted The bar she said ok then I eat at kfc all the time but never have been so mad when I went to get my Food There Was no chicken Brest that is all I Eat. I told them and they said all we have is wings and thighs I asked if she had a leg rudely she said I told you wings and thighs she said we are out of chicken the boy in the back said I don’t have any dropped down poor manger and found out her name was Staphanie I guess, I take people to kfc all the time being a pastor but not sure If I will any more the tea was so bad I do wished I would have known this before I paid I would have left and to tell you the truth I was going to leave any way with out anything at all.. not on state street in Bristol.

  974. I live in China and paid for a meal that I only got half of the meal. Can someone help me get customer service in China.

  975. I had a very dissatisfactory experience at the KFC on 6551 Paradise road in Albuquerque, nm. I wanted a 16 piece bucket of grilled chicken. I was told that order would require 20 min.s. As no one asked me if I’d be willing to coms back, or if I would be willing to wait in a designated place at this KFC, I told the window service person I would wait at the window, in the drive thru lane. I was told I could not do that (which I knew was not a good choice). I asked to talk to the manager. The manager told me I could not stay where I was. The manager then began to speak spanish with someone else in the area outside of my vision. I became offended by that use of language (spanish). Do you not expect service persons to offer customers alternative choices (e.g. would you be willing to come back, or wait at a designated spot)? Of course I was agitated. My frustration could have been dealt with using good human relations skills. Instead, my only choice was to wait there (in the drive thru). Why was I not offered any alternative(s)? I believe this issue could have easily resolved by this spanish speaking manager.

    I like kfc’s product. Now I feel obligated to boycott the specific store. I remain agitated. Do you not teach employees in the use of good human relations skills? I find a business as large as kfc would be more than willing to ask employees to resolve conflicts at much lower levels than I am forced to to do today.

    I did get my order filled at another kfc in Albuquerque. I would have waited, except for the fact I was not offered any alternative and interaction with the spanish speaking manager elevated my aggitation to the point of just driving away, vowing to never return.

  976. Cannot believe I am doing this, I NEVER complain, but when you spend just under £20 to take out, and when you get home you don’t have everything you asked for, the coating on the chicken is disgusting and as salty as hell, I guess I’m frustrated enough to write this. I have been enjoying KFC for 46 years, till now!!!!!!!

  977. I stopped at the KFC in Cornwall, Ontario Store #1555 to pick up some supper. I ordered the: BP Fall Fill Ml for $20.00. After several minutes my order was ready and I got into my car and drove home. I emptied the bag only to find that #1: my favorite Cole Slaw as missing and that the corn was very unappetizing as it was brown and looked like it was well over cooked and did not smell good. I actually threw it in the garbage Such a disappointment as I will be sure to verify everything before I leave the store should I ever decide to go back. I would appreciate a compensation for for the two issues I had to deal with..

  978. I’ve purchased the $5 fill ups a few time a various location and today I visited your 6420 Westheimer Road location D212021. Your commercials advertise $5.00 meals yet the locations in Houston Texas are charging $5.25 with a total of $5.68. This false advertisement. Please explain.

  979. I’ve purchased the $5 fill ups a few time a various location and today I visited your 6420 Westheimer Road location D212021. Your commercials advertise $5.00 meals yet the locations in Houston are charging $5.25 with a total of $5.68. This false advertisement. Please explain.

  980. We rarely go to Kentucky Fried in Lake Mary, Fl. However, when we do they
    always get the order wrong. Today at 5 pm …11-10-17. ..we ordered (2)
    two piece dinners..one crispy and one regular…with cole slaw and mashed
    potatoes Made it very clear we wanted the one order to have one thigh and leg
    but the other order to have 2 thighs. Both contained one leg and thigh.
    This happened over a month ago with the same order.

  981. To who it may concern. I entered KFC in Gresham Oregon at 3:55 pm on 11/10/17 to oder 2 meals one would be 2 breasts and one wing grilled. I was told they were out of grilled but they would have grilled in about 25 minutes. I said that I might return. I returned in 30 minutes to a long wait in line. When my turn came to order I told that they were out of grilled. I said you told me 25 minutes to the guy behind the counter. He just said sorry but they were out of grilled. Then someone in the back said I should have paid in advance and then I could have grilled chicken. I said no one told me that on my first trip. Not one person offered a reason how they could sell a fresh batch of grilled chicken in 5 minutes. Not one person showed any kind of concern about that I made 2 trips from my home 2 miles away in rush hour traffic. No one cared at all that they failed keep there responsibility of serving the public. I would like to know why this happened. I feel someone in authority should contact and explain why this happened and that receive an apology for the way I was treated. Yours Truely, Michael Adams.

  982. I went to your kfc on Marconi ave in Sacramento and I ordered 2 Connie dogs with cheese and large fries with ranch dressing in the drive threw and when I got to the window ( there were 3 cars ahead of me ) they gave me my food and I drove off. then I started to eat my food about 2 min latter because I had to eat on the go to get to work , my food was cold. I could not eat it. I had to wait to get to a microwave to heat it up. I am Shure it was not intentional but I still had cold food . suggestions don’t put food in the bag until the customer get to the window that way food stays worm . thanks , john

  983. Hello, my name is Alexa LaCroix and I would say I’m a loyal customer at kfc. I eat kfc probably 2 times a week, but recently I stopped eating there. I’m a very picky eater so when it came to the beefaritos you guys had I fell inlove. They were only 1$! (Plus tax obviously) but honestly they were very good I loved them and they were the only things I ate. But I went to kfc (in Hudson MA, 01749) and tried to order them and they said they didn’t sell them anymore!! I was very pissed and drove away and haven’t returned since.!!!!!!!!!!!!! I think beefaritos should be a year round thing at the kfc/Taco Bell located in Hudson MA, 01749!!!!!!!!!!!!!!!!!!!!! I think other people feel the same as I do, they were cheap and they were good! Please keep them there!!!!

    Sincerely,
    Alexa LaCroix

  984. We were at the KFC in Monroe Washington tonight at 10 pm they are open until midnight but they informed us they had only 4 boneless wings, no mashed potatoes for the bowls and now biscuts and not willing to make more. very very disappointed in our visit. This is not the first time this location has been out of stuff.

  985. I LOVE KFC and have been eating it for years. I’m now 59. I have ordered the xtra crispy chicken strips several times. Always moist and tender. This night they didn’t do to good. They had a dried up taste to them. I also order tater wedges and had to throw 3/4 of them out, They had dried up and had been cook to death or something. It might be a while before I go back.

  986. the store manager kenneth pratt is sleeping with his under age employee. and this isnt the first time. he has done this at orland park with another young lady. he is married and very slick and this isnt how we conduct buisness i had mention this to the dm and its like they brush it off. i had witness this she has told me they slept togetrher and he was going to give her a raise. etc… and what if something had happened. this store is nothing but trouble.the young ladies wear leggings and not dickies. but this man isnt professional and if her mom found. i will not stop here because this isnt right.

  987. the store manager kenneth pratt is sleeping with his under age employee. and this isnt the first time. he has done this at orland park with another young lady. he is married and very slick and this isnt how we conduct buisness i had mention this to the dm and its like they brush it off. i had witness this she has told me they slept togetrher and he was going to give her a raise. etc… and what if something had happened. this store is nothing but trouble.the young ladies wear leggings and not dickies. but this man isnt professional and if her mom found. i will not stop here because this isnt right.

    hazel crest, il

  988. WELL THIS IS NOT THE FIRST TIME THIS HAS HAPPEN!!!!! EVERY TIME ME OR MY HUSBAND GOES TO THIS KENTUCKY FRIED CHICKEN, THEY ARE ALWAYS OUT OF SOMETHING…………..WELL AS FAR AS I AM CONCERN THEY NEED TO CLOSE THIS FILTY KENTUCKY FRIED CHICKEN…THEY MESS UP ON OUR ORDER AGAIN…..WE WILL NEVER GO THEIR AGAIN…ITS THE KENTUCKY FRIED CHICKEN IN ADELANTO, CALIFORNIA….

  989. every time I go to kfc on baymeadows rd in Jacksonville florida … theres always a 10 minute wait for crispy chicken … I’m over it … dinner time they need to be prepared/

  990. I can’t believe you have removed the grilled chicken from your menu at the Redlands and Yucaipa California locations. Many people here like to stay on a healthy diet and the grilled chicken you made was good. I guess you like to just keep the unhealthy fried as priority.. sad

  991. Asslamoalaikum!
    Dear Sir, I am your regular costumer, I visited your KFC many branches but I fully discourage from your this branch. I have complained about your Shift Manager (Night) Name Zohaib, who is working in Gujranwala KFC, he is such a discourteous, unmannerly, rude and selfish man, corrupted, unfair dealing, mostly he deals corrupts person that are his friend or made them unfair relation and without payment he served all things which they demand. As a regular customer mostly staff know me and I also friendly with them.
    If customers come to complaint for his non-cooperation he did not satisfy them as his duty. He is doing bad behavior to customers and nothing as according to post demand. Your KFC branch Gujranwala is going to downward due to his misconduct, bad wording and bad character. Kindly come and check out the customers views about it. His conduct is not only bad on me but also his team members as well. I often notice that he is dealing his private person but not care about the customers.
    Sir, if any one point out about his corruption and bad behavior such as abuses to the subordinate he forcefully resigned or tease or make any issue against him and gave warning letter and finally dismissed form job. At last, he makes some bad issues against the employee or harassment that he/she leaves the job.
    I am your regular costumer that wants KFC’s distinction and success not like bad impression to other any step in future. If you take some necessary action for the betterment of KFC please solve it as early as possible. I have collected these above information from staff members of KFS’s of this branch and their name will hide for goodness. I fully hope that you will take interest to solve this issue.
    Thanks.

  992. On Dec 19, I received a email thanking me for my experience at one of your restaurants. To show your appreciation, I was to received coupons. None has arrived as of this time and I never got a response for the two previous emails I sent to you about this. Obviously, the quality of the your department is as bad as the product produced at the restaurant. No one took the responsibility to follow up.

  993. Went to lunch yesterday with Niece and sister in Waterville maine on KMD and this place was so dirty and nasty all trash cans over flowing we couldn’t even take care of our trays so had to leave them on the table….speaking of tables they were so many dirty tables customers had to clean them off before eating……. Ladies restroom was so dirty and nasty I didn’t even use it waited to get home to pee.. Floors were so dirty but seem to have wet floor signs out but trust me nobody had washed them.. I will never ever order or eat there again.. My home town but no thanks eating there is like eating off the floor……..

  994. Waterville Maine KFC we ate there yesterday for lunch with My Niece and Sister and that place was so nasty and dirty every trash can was overflowing on the floor we couldn’t even take care of our trays… Bathrooms were so bad I waited til home to pee…….. So many dirty tables customers were cleaning them off before eating.. Floors were nasty wetsigns out but trust me nobody had washed them floors for days…….. Its my home town but never ever will I step foot in there again t eat or order out….. eating there is like eating off the floor………

  995. Today I was at KFC in San Bernardino CA #E91014. I was running an errand out there so I drove through before heading back to work in Loma Linda. I only bought a 6 piece Chicken Tender one it was cold like it had been sitting to long two I only received a 5 piece I paid almost 9 dollars I should have been warm if not hot and I should have got what I ordered. I was the only customer in line so they were not busy.

  996. I cry because KFC is not the good company it was in the 1960’s to 1980’s. It was the very best chicken, had the very best white gravy ever, and no one could touch it. I just visited our place here in Bartlesville, OK and it was so bad that I will probably never go back. I asked for a two piece drum and thigh dinner and got a drumstick and a piece of back/breast. It was dry and had a poor tasting brown stuff that I think they falsely intended to be gravy. The only acceptable things were the chocolate chip cookie and drink.
    Please bring back the old KFC and run the other excuses for fried chicken back out of business.

  997. 2/10/2017 Grandview Mo – we were having a storm with ice – wanted two pot pies went thru drive thru (did not feel safe getting out of car) was told to drive to drive up window to order – Ok – then told to go inside – then no heat – no computer to ring up – was told finally if I wanted two pot pies I would have to pay $6 for each – did not want to carry out drinks on ice I am 70 years old – by then made and went outside trying to make my way on ice and had to scrap my car again – did not order – this sucks – if no heat and no computer – close – don’t cause this many problems – and the help was terrible – no manager in sight – sucks

  998. Restaurant #K 198013, 2/16/18, ordered at 11:54 AM. Received food 37 minutes later. As did at least 20 other people. This is a norm for this restaurant. You should consider a new manager. Consistent in providing incorrect orders, having drive through back up 20 cars deep and serving less than average food.

  999. I went to the KFC in Trumann, Arkansas. Nobody waited on me. One person took a break while I was there. I asked him what the problem was. He said they were shorthanded because three people were fired. My opinion is that they all need to be fired. Horrible, horrible service. I won’t go back. This is an ongoing problem at this store because I have received bad service multiple times, but no more. My question is: Where was the manager? Goodbye.

  1000. Sat in the drive thru at the KFC in Brodheadsville Pa for over a half an hour with only 4 cars in front of me. Get to the window and the girl tries to give me someone else’s order of popcorn chicken. When I tell her I ordered the 8 piece meal, she says oh….hold on a minute and comes back to the window and tells me they don’t have chicken for my order it will be 15 more minutes….Are you kidding me? 45 minutes to get my order!!!! Time to fire some managers down there!!!!!

  1001. I have been to this KFC many times and will never go back. In the last 4 months I have gone there probably 5 times and after each time I would never go back. This time was the last time. every time I go there they either don’t have what I want or something isn’t working. One time they told me the drive through wasn’t working, I pulled up to the window they opened it and told me I had to come inside to order. this time I went there and was told they didn’t have a 8 piece bucket when I asked what they had they told me 6 pieces, I said ok I will take the 6 , then they say we only have dark meat. It wasn’t even near closing time.

  1002. Your commercial with Reba is not cute, not funny, and i’m sure it’s not selling your chicken. Every time it come’s on i flip the channel. Can’t stand it. We now go to Popeyes.

  1003. I had a terrible experience at the rayford KFC. I will never go back to this restaurant. The supervisor was extremely rude and the the person working the window should be fired….

  1004. Reading all of the above it seams that KFC needs to start investigating and changing what managers do or remove your name from stores. I just ordered and ate smoky mountain tenders, I looked at the BBQ sauce it was 90% oil and had a almost sweet taste along with a vinegar taste from the pickles, I got sick before getting home almost hitting someone trying to stop. I’m done with fast food stores to include taco bell bugger king jack in the box and carles jr. Windys is still OK.

  1005. My drive-thru purchase at the 346 Morgantown St., Uniontown, PA store was not to our liking…..we ordered the 8 piece dinner and I had a coupon for 16.99 which they accepted…however, when I got home the chicken pieces were so very small in comparison to the previous order we had a month or so ago….We were very disappointed in that. Could that be because of the 8 pieces instead of a larger bucket?
    This happened on Sunday, February 25, 2018 at around 4:00.
    Thank You,

  1006. good morning first let me say I don’t want to vent I love KFC but I came off 2 back to back deployments to eat my first meal at KFC to my pleasure you have this Nashville hot witch is just stupid good but after getting a basket I also wanted a few other things to find out kfc will not allow you to PAY FOR more sauce to be enjoyed on other items. ??????? very confused
    respectfully
    Navy Petty officer

  1007. My husband stopped by kfc on Jonesboro Rd. Forest Park Ga. to pick up dinner coming home from church.because I was sick. He ordered Extra crispy. they didn’t have it so he get orig. got home we couldn’t eat it it was so hard and brunt. It look like crispy but burnt. The dog couldn’t even eat it. I don’t know who’s cooking but you had better get writ of them .I have tried calling every since he got home the number keeps being busy. Probably people complaining.This makes the second time we have had trouble. Won’t go back any more.

  1008. Hi: In certain parts of the country you have a Long John Silvers together with kfc..Well my wife and I decided to visit the one in Las Vegas on a Friday night we wanted fish..the kfc was open for drive-thru but we could not order any fish or shrimp..I know that Its just set up like that but it seems like if you are going to offer one in the drive-thru you should offer the other as well. That would be satisfactory to me..Thanks.

  1009. The KFC in Pueblo, CO does not honor the sales that are advertised on TV. The 8 piece chicken bucket with sides and 4 biscuits is advertised for $20 on TV, but at our KFC it’s $22.99 because they said the price had gone up. I saw it on TV last night for $20. They set their own prices. I am very disappointed.

  1010. Why don’t you check your Montebello Ca. #C146006. It is the filthiest place and the managers are not paying attention when told how dirty it is. I do not recommend it any person lately. Service is lousy

  1011. For a while my husband and I would visit KFC every Sunday for the buffet. We would rotate between Easley, SC and Seneca, SC. The food on the buffet got to being so bad that we stopped going. This past Sunday we decided to give it another try at a different location. We tried store # J718182 in Travelers Rest, SC only to be very disappointed again. 1 1/2 biscuits on the buffet the whole time we was there. I ask one of the workers they said they would bring us some fresh ones, needless to say we never got them. The desserts were empty. The chicken was horrid. I don’t know what has became of our beloved KFC, but I doubt we will ever go back. And that’s sad because I was born and raised in KY. The Colonel would be very ashamed of how run down his recipe has became.

  1012. Ankeny Iowa, chicken drum stick and thigh was not fit to eat…dry and two bites….breast was so dry it stuck in my throat. Coleslaw had no taste. Biscuits very dry…. not good!!!

  1013. Over the years I have been a customer of the KFC on Eddy St. In San Francisco and have had many bad experiences from the order being wrong, to lack of several items on the menu to the branch closing 15 minutes early on a regular basis. Tonight was the worst! I went there at 9:25, (they cloe at 10), and pkanned to spend around $40 on a bucket of chicken, several large sides and 8 biscuits. I wrote the items on a peice of paper and gave it to my friend to go get it. He returned and told me they said they dont have that! I said what? None of it? No chicken or biscuits or anything and quite rude. They never even give the cookie that comes with the meals! Everyone I know has said similar things, not to mention when they do have biscuits towards closing they’re hard as hockey pucks. Is this the way it’s supposed to be?

  1014. My name is Weldon Redmond. I visited your Washington St. location in Dorchester Mass. At approx. 9.30 pm My brother and I drove up to your drive in window, waited for about 10 minutes. After we receive any service my brother drove to the order window to get the managers or someones attention. Still no help , I decided to go inside – I was the only customer there, the manager and another worker were talking and complaining about something. I ordered the $5.00 two white piece meal. My brother said before I went in check your meal. However I am accustomed to servers getting my order correct. When I got home I had the totally wrong order. I’m upset because I was the only customer in the store – and he still did not get a simple order right. I would have returned it, however, I had surgery 10 days ago and was not able to drive back or walk back. This is snot my first bad experience with this location. I will not be returning. Thank you, and I would like to say this not indicative of all your stores. I’ll stick to the columbia rd location, much more professional . Thank you again

  1015. I hope someone responds to this email, this the second time that I received tainted food from the KFC at 5700 Broadway in Merrillville, IN. I don’t live in Merrlliville, I live in Miller, imagine getting home finding Chicken that still flouury, and kind of gritty…yukkk..they should be fined, and close for further inspection.
    I was there tonight, I was told that I would have a 25 minute wait; At 6:45pm..then the young lady said she FOUND me a chicken breast. She was right…
    I am going to notify the health department..This is the second time, that
    I paid for food that I couldn’t and didn’t want o eat

  1016. went to KC in avenel was horrible. looks very dirty and employees on phone while taking orders. no biscuits !!! my order was wrong. i dont think i will be going there anymore….

  1017. Went to the Susanville KFC. Last four times I’ve been there they forgot something in the order. Typically they’re apologetic and refund or replace. This time talk to employee Juan who was incredibly rude. Will never shop at this store again.

  1018. Ref: KFC Clinton Arkansas…..
    Wed. 4-11 at about 6:15 pm I was driving through Clinton headed home from a trip. I was hungrey and and in a hurry I thought I would hit a fast food place and keep going. I went into the KFC/Long John Silvers in Clinton. A lady infront of me ordered chicken and was tiold she would have to wait as they needed to finish cooking. So not wanting to wait I ordered two fish sabdwhiches. while waiting I went to the restroom. WHAT A MESS! dirty eveything even the door to enter was full of greesy hand marks and floor boards dirty and rusted. I returned to the counter and waited another 12-15 minutes apparently the fish had to cook also. NOW this is at normal dinner time why are things not ready to go!

  1019. Hello ,
    Why don’t you control and supervise your branches in China especially in small cities like Hefei. Terrible service
    I’ll send you the photos if necessary.
    Please contact me !

  1020. on 4/20/18 my husband and my visited the K F C on 21st street off Post Rd. to order a bucket of all white meat , the gentleman on the speaker was taking the order, when a woman got on the speaker and yelled the bucket can’t be made up that way … which we have had done before … she was yelling at both of them telling them the same thing again ..my husband said, just make it a 21 piece bucket then and as he started telling her what sides they wanted> she again came on the speaker and told them if they wanted to place another order they’ve have to come in to do it .. Only one order at a time through the drive through …telling them to leave so they did the drove off. If this is the way she always talks to customers ..Well I won’t be going back

  1021. I chose Kentucky Fried for Mothers day …16 piece with all the sides original recipe is what I asked for …well the chicken was refried the chicken was almost black and the crust was very crunchy not like your usual crunchy but over cooked crunchy and the pieces were so small I get bigger pieces when I order wings with pizza I think it is horrible that they passed that off as a 16 piece bucket and charged 50 dollars orf it all I will not go back there ever and I go at least once a week and the others that witnessed this crap for food also feel the same…we through it in the garbage as it was to hard to even bite into..what a shame I think better over sight is needed so that they don’t refrie chicken I have worked in food service all my life and that was not original recipieyou wont get my money ever again …Onieda NY store

  1022. I made an error. I was so frustrated when I wrote the message I said unordered a 12 piece bucket. Check the bill I ordered and paid for a 16 piece plus 2 extra.
    Sorry for the typo.

  1023. My girlfriend and I recently visited the KFC in Attleboro, MA., We walked into this establishment to find most of the tables were not cleaned off, they had pieces of thrash and food on the table and on the benches. there was food all under the tables so before I ordered my food, I asked if someone could please wipe down the tables for us and not being busy at the time, they gave me a look and had someone clean a couple of tables but left the food on the floor, needless to say, we sat somewhere else where it was somewhat cleaner but not by much! We noticed that an employee went on break, she sat in a booth and put her feet up on the bench and started texting away on her phone, this at the same time that a lot more people were now coming in and they would need the seats. KFC should have employee break room in the back somewhere rather then the customers dealing with lack of seats! I came close to calling the board of health on the spot regarding this disgusting situation! Well, this will be the very last time I ever step foot into another KFC establishment and I will not be recommending KFC to anyone in the future!!

  1024. APPARENTLY, I am a part of a very large KFC disgruntled KFC’s customers.. OUT of 5 visits in the past 2 months. 4 times the food was dried out, appeared to be old. The biscuits like rocks and the cole slaw dry. What has happened to KFC.. We love KFC and tried one more time, to again and still dried out, old and greasy… KFC used to be great now….. it’s not anymore.

  1025. I already did, but will say again. I am majorly disgusted with the local KFC. 5 latest trips 4 bad and 1 good. The last was the epitome of bad, why we tried again, I don’t know, lost my mind or hoping it would be better.

  1026. I am sharing my complaint to poor customer service, and unprofessional conduct, for the KFC outlet at King Shaka International airport.
    I ordered 3 Colonel burgers only, firstly this order took 17 minutes to make, only needing to have to take order back into the kitchen as kitchen staff did not follow the specific request for “No Tomato'” (Why?).
    Secondly There was a good 12 minutes period that no food left the kitchen, as all kitchen staff were having joking and laughter filled conversations (Entire dining area heard them, including Kaui, Debonairs and other outlet).
    Upon requesting for the manager, to enquire what the hold up may be, was told i need to wait 5 minutes, because the manager is in the toilet.

    How is this acceptable?
    Is there no proper management of staff at this site?
    How is this planned to be corrected?

  1027. RESTAURANT # E720287 ON 4660 CLAYTON RD CONCORD CA 94521 NEED TO IMPROVE THE RESTROOM. AND OBSERVED NO TELEPHONE SIGNAL INSIDE THE BUILDING AND OUTSIDE THE BUILDING.AND LOOK LIKE CHECKEN BREAST AND THIGH ARE SMALLER THAN THE KFC RESTAURANT ON MONUMENT,CONCORD CA 94520 THANK YOU

  1028. Hi my name is Nceba Yam am customer of kfc.I got missed call from you guys
    and i thought maybe i won something becouse i been entering can you guys
    please find out why you were calling me. I could nt take call becouse i was busy
    with client

  1029. My family had a bad experience at Lebanon, Mo., KFC on Sunday 10, 2018. The whole cold bar (fruits & salad items) was CLOSED and covered. However, no offer was made to reduce price of meal or make this up in any way. Plus, the AC was not working right, very, very warm. We paid full price for 3 meals which was not satisfactory at all. I would like those meals replaced with coupons if possible. If not, we will not take that chance again.

  1030. ordered a bucket of chicken from Shakopee Minn kfc yesterday. Only good thing in meal was slaw and mashed potatoes. Biscuts where like hockey pucks and chicken was so dryed out i’m trying to debone the better parts hoping the dog will eat it. If this is a corperate store I would send someone to check out what you are selling to customers..Thank You.

  1031. I visited the Cleveland, MS KFC today between 12:30-1:30 p.m. and manager Shelly Jones had a bad stinky, rude-like attitude. TOTALLY UN-CALL FOR SOMEONE WHO IS IN MANAGEMENT. Someone needs to sit her down and teach her management skills and how to treat the customers. I placed two orders. On one order, I stated that I did not like the way my chicken looked. It looked old and had a dark spot on it. I requested another two piece order, she was rude. She was complaining while changing my order, talking over the chicken-NOT VERY BUSINESS LIKE. I did not appreciate her attitude. “NEVER ONCE SAID I am sorry,” She was rude to another customer. He apologized to her-she should have apologized to him. Another lady said she was rude to her. It needs to be STOPPED IMMEDIATELY!!! Managers are to set good examples for the employees to follow. I have over 20 years of management experience.

  1032. Each time we get a flyer in the mail, we find that each offer includes fries. This keeps us away as we don’t eat them and it clearly states no substitutes. your salads are excellent and we would be happpy to see this feature instead of fries. Any ideas? Thanks for your time.

  1033. My experience with the KFC in Henderson ky on June 23rd between 6:30 and 7 o’clock was terrible. I was eating dinner with a friend and requested to place a to go order while we ate and wanted to purchase 12 pieces of thighs and the manager on duty that night told me he would not do it I said I have been doing this for years and he rudely informed me that it should not have been done and I said since when can I not order what I want and he said “since ever” I am a loyal customer to KFC so I don’t appreciate being treated this way it was over 3 hrs before closing so my order should have been made this manager on this night 6/23/18 in Henderson it has no business refusing my order VERY UNHAPPY WITH MY VISIT SOMETHING NEEDS TO BE DONE

  1034. You guys got a real problem that going on in the KFC store in the Quad Citys area of iowa and Illinois. I understand this are franchise store, But this store have a mold problem. It on Facebook, and now our local news is jumping on this videos of your East Moline Illinois store, that show mold yes I mean ever place in the back from fryer to vent to ice machine. Now I have used your KFC for over 40 years now. You can go to Facebook your self and look this up. it is so gross you might be in shock when you see them. The people in this area are stopping using KFC and going tom Popeyes. Please take this franchise stores away or at lease come and make a visit to them. It is your company name at stake here,and we do love KFC in this area. But you need to now why sales are down and what is the problem. It all seeing videos for EM store. PLEASE<PLEASE FIX THIS MAJOR PROBLEM BE FORE THEY KILL SOMEONE.

  1035. please fix this we love our KFC store in the QCA. But they ruin your good name. please go to Facebook and see how the stores look inside and how they have fire the ones who complain about it. Tell them to leave call the cops, then tell everyone that person quit so they can not claim unemployment. As a loyal customer please help take time and take care of this mess before there a law suit for killing or getting employees and customers sick. Thank You. look for East Moline KFC store try to hide mold. It all over Facebook in our area too. But go to you tub and you will find it. many time different days and still there weeks later

  1036. please go to you YouTube
    and look up KFC EAST MOLINE HAS MOLD PROBLEM> there are many of them on there days even weeks apart, and all are gross.

  1037. Today was very bad service day in Colleyville kansas. We arrived couple minutes before 11 am (they open at 10:30). Not even half the food was ready to serve on buffet and what was there did not have serving spoons. We waited at least 15 min before we could get food and then there wasnt any biscuits gizzards not a couple other things. After finishing i tried to get gizzards but there wasn’t any plus 2 other empty places. Oh yes also when they finally brought out coleslaw and cottage cheese it was nearly empty (obviously was leftover food from night before. This is 2nd time this has happened to us. Am totally disappointed in one of my favorite places to eat since 1960 or 1961.

  1038. My mother and I went to the local KFC on Hillsboro Street, El Dorado, AR about 6:00 this evening. We got the special, 8 piece dinner. We sat down to eat in the restaurant and had a hard time finding a clean table, and the floors where they prep the food was also dirty, and there were spills at the drink machine. When I took a piece of chicken out to put on my Mother’s plate, grease was just dripping off of it. I look at some of the other piece and they were also grease laden. I thought that KFC chicken had 11 herbs and spices. I didn’t taste any. The rest of the food was cold too. The gravy didn’t have any flavor to it, and I used to love KFC gravy. I threw the left overs away. Not happy with the food at all.

  1039. ABOUT 1615 HOURS I PLACED MY ORDER 12 PC DRUMS,2 BREASTS, I LARGE COLESLAW,1 LLARGE POTATO AND GRAVY,,1 LARGE MAC AND CHEESE WITH BISQUET TO GO., STORE IS AT 91st AVE AND UNION HILLS AVE.GLENDALE AZ 4 MILES ONE WAY FROM HOME.
    GOT HOME I HAD A BOX OF STEAK FRIES AND NO COLESLAW.
    I CALLED AND TALKED TO THE MANAGER, SHE SAID SHE WAS SORRY.NEEDLES TO SAY I WAS UPSET!!!
    WITHOUT CUSTOMER SERVICE YOU DON’T HAVE CUSTOMERS, REMEMBER THIS, I WORKED RETAIL OVER 30 YEARS I KNOW.

  1040. i went to kfc in keene nh and got very cold meal its the 5 dollar meal i called and they said they would send me a free lunch coupon and they havent yet.

    shirley hillock

    • Gusto ko lang po icomplain yung branch nyo s Cavite city ,bumili O.R# 3-012398 ,cashier Camposanto, Arabelle,08/05/2018 10:20:40..umiiyak po kc 3 mons kong anak nagugutom mag dine in kami nakita ng asawa ko n may breastfeeding area pinapabuksan ko s manager ang sabi nililinis daw e wala nmn nglilinis sabi naman ng isang crew ginawa daw kasin stock room..ano silbi ng breastfeeding area nyo kung di naman nagagamit nag take out na lang tuloy kami ,imbis n maging masaya kami mag anak nabwisit p araw namin.Sana magawan nyo ng aksyon ang compain n ito..salamat

  1041. I have to say that the staff and timing for service was impeccable and patience for my order since it has been many years since I had been to KFC. Sadly that is where the good news ends. My 4 year old grandson wanted me to pick up dinner there. I was happy to do so. I thought I was ordering the $20 pick-up and adding 2 chicken breasts (I had asked difference of chicken of this and 12 piece) with 1/2 gal drink. Instead I was charged $38.49. I was in a hurry to feed 4 adults and 3 children. I figured it would be worth it because I had not had KFC for years! Food quality was horrid! Chicken not extra crispy, nor fresh, and taste was not up to par with KFC standards. I barely took 1 1/2 bites before I realized it would not get better, kids would not eat anything after 1st bite and adults who have been regularly to KFC said something is wrong by comparing it to 5 day old chicken. Btw a proper seal on 1/2 gallon drinks is necessary. Mine leaked all over my car after it had been detailed 11 days ago. I do not know if it was the location because the staff were great! Very disappointed and I really do not like to waste money, but the worst is disappointing my grandbabies! I look forward to a response.

  1042. That’s not even close to good customer service,

    you should be fired, you don’t hang up on potential customers unless you’re driving you’re business into the ground. The Trick is to not hire idiots to do an intelligent person’s job:) And even then it’s not rocket science. What a shameful business, I’m going to pass this on to some oh… Couple thousand friends on Facebook right now so have a great day:).

  1043. I visited KFC inchhicago 7 26 2018 I was verydispleased with dining area,also my order,wanted pot pie didnt have any ready at time of service,reordered grilled chicken not done.6100 w.Austin.Kenyetta Thomas ..Manager 630pm

  1044. I had a terrible experience. I asked for breast and wing i got back and wing. I don’t like dark meat. I didn’t get a biscuit. I love there biscuits. I was very disappointed. I usually get a great meal. I went to kfc in Edwardsville IL. I didn’t get much of a dinner.

    • I had a terrible experience. I asked for breast and wing i got back and wing. I don’t like dark meat. I didn’t get a biscuit. I love there biscuits. I was very disappointed. I usually get a great meal. I went to kfc in Edwardsville IL. I didn’t get much of a dinner.

  1045. Wow,I arrived in a cab on a Friday night at 8:50 the restaurant was open until 11pm ,as I did my homework,I went on line and even joined their club,just to be told rudley that it I wanted anything besides extra crispy there would be a 7 to 9 minute wait?I’m in Az.it is 114degrees I was in the drive thru in a cab,so I asked could I get a drink for the long hot wait,the response was “I am not just gonna give it away!!!!”I decided to go inside just for more abuse and to witness unsanitary conditions and practices,overcooked chicken,biscuits and to be shorted on everything else.This was the worst possible outcome for anyone paying for properly prepared food and service or in this case ABUSE.

  1046. i want to make a complaint about kfc in clinton ms i stop by there on august 4,2018 and i got two $5.00 fill up when i made it home i call and told them that the chiken had dried up and i could not eat it and had been sit out all day she ask what was my and i can com back the next day i did not go back the next day i went back monday august 6 i went back all that way all they gave me was chicken.

  1047. KFC in Newcastle ,OK is always out of items especially at dinner. Tonight it was chicken pot pies basically not offering to make them or saying their just out, other foods same way, just terrible , slow service…sadly 4 years ago it was a great place to eat.

    I did call the next closest KFC in Mustang, OK and they always have everything including the chicken pot pies. It just further to drive.

  1048. I sent in complaints last week about this restaurant you were the best at one time now I would be hard pressed to find worse I have been eating the colonels chicken for as long as I can remember this trash you now call chicken would be thrown out at wal mart and the fact that the kids you have working there would serve it to a customer is shameful the night crew is children get an experienced adult to quality control what you put out I thought of calling the state but it will take care of itself you would be long gone by now if we weren’t on an I95 exit the locals are tired of this junk you serve and go to publix for quality product burnt and dried out chicken for the high price you charge since your remodel will not be tolerated in this small community

  1049. There is a lot of pressure to beat the clock place on staff which causes problems for customers. I witnessed a car accident because kfcstaff told customers to pull into illegal parking spots, handicap spots in other lots because they had no chicken at 5:30 p.m. Customers that refused to pull away from window were threatened by Jordan, cursed and told if they didn’t he would call police ,simply because they would not break the law. 3 cars were waiting ahead , one taped the rear end of another customer, all on video. If customers don’t want to pull away from the designated window…for there own safety, the should not have to nor being treated inhumanely. someone was nearly killed at KFC

  1050. This email is about service for the KFC located on Roan Street in Johnson City TN. This year my husband and I have had four different orders filled wrong. We stopped going through the drive-thru and I would go inside to place our meal order hoping for better service it wasn’t. They hire people that don’t take customers seriously and they don’t confirm the order before they give the food order to their customers. I believe the training lacks horribly the manager isn’t staying on top of their kitchen the orders taken and the filling of these orders for quality service. The area were food is prepared always looks disgusting not sanitary at all. Bottom line is KFC has fallen in their quality of food and the service is almost non existent. The Health Dept. that inspects restaurants needs to seriously get involved with KFC. Colonel Sanders would turn over in his grave if he could see the downward spiral off his beloved Kentucky Fried Chicken legacy.

  1051. Grayson Kentucky #K198008 store
    I ordered $7.99 3 piece meal specified all legs..Got 1 LEG 2 MISC PIECES…also said no drink was charged for 1 anyway..
    I also ordered 3 piece chicken tenders fill up box!!.Was offered extra side for $1.00 i declined…I paid then as they were boxing up meals i saw mac/cheese on board….I asked them to add o $1.00 item…Clerk said no couldn’t add..but could buy $2.19..I declined
    I will go somewhere else from now on

  1052. My wife and I stopped at KFC at 2435 S STATE ST SALT LAKE CITY on the way home to Colorado. We ordered two dinners of a wing, a breast, and cold slaw for $15.54 on 08/10/18. When it arrived it was a leg, and a back instead of what we ordered. We ate it thinking that we had made a mistake, so on the way out I stopped at the counter and told the server. All he had to say was, “Sorry about that!” It was our mistake to not had complained earlier, but I don’t understand why they served us that instead of what we had ordered. We were very disappointed.

  1053. I went to your drive-in on Fenkell and Schoolcraft Rd in Detroit. I ordered a $5 meal and when I got to the window, I asked to add a $1 side dish. I was told they can’t add on at the window. So I asked if they just replace the Pepsi for the side and was told they cant’ do that at the window but I could go in to do it. If I wanted to go in, I would have done that initially. How difficult would it have been to do either request. Obviously it was the policy and a stupid one at that. There were no cars behind to make this difficult. So I drove away. Now their issue is removing my entire order from the register.

    • I went to a drive through in Victoria bc Douglas street, the place is filthy the chicken I brought home was green when I took the batter off. I didn’t go back there for a year. I decided to go back there thinking maybe they have new people there, obviously they were not the same people, and the place is still filthy, the people are not friendly. Why are the owners of Kentucky fried chicken not investigating the people who buy these franchises? I love the chicken, it’s a treat for me when I buy it, these people are ruining the kernels brand.

    • I had complaint about the surveys. That customer should receive the free go cup.. However, after survey completed. KFC gave SO CALL CODE NUMBER to enter. When I gave the code number to the cashier. Number are 23210 an other are23493.He told me is doesn’t work. Because should be 6 digits. I think is just a scam to get customers to take surveys. Then gave out the faulty number. So they can denied to gave out free cup as they had said.

  1054. WE HAD A BIRTHDAY GET TOGETHER THERE LAST WED, ALL OF US WERE DISAPOINTED AND DIDNT EAT WE JUST WANTED OUR MONEY BACK CHICKEN WAS NOT DONE BLOOD ALSO IN IT HAD TO WAIT FOR YEG, TO BE BROUGHT OUT AND DARK CHICKEN IN MAC N CHEESE THAT WAS COLD, ONLY WINGS AND THIGHS LEGS WERE BROUGHT OUT AFTER WAITING AND STILL WASNT COOKED DONE, I HAVE ALREADY FILED A COMPLAINT THE DAY AFTER WE WERE THERE BUT HAVENT HEARD FROM YOU YET NO CHICKEN JUST A REFUND FOR 6 PEOPLE [I WAS THE ONE ON CANNON BLVD IN KANNAPOLIS N.C WE DROVE AN HOUR AND 30 MINUTES TO GET YOUR BUFFET. I NEED A RESPONPS 336-475-2263

  1055. My son showed up for work today at KFC on Midkiff & after the loop 250 in Midland, TX. no one was there to unlock the door, he was there at 10:00 to help open KFC my son waited for 10 or 15 min’s so he went back home. SAD

  1056. on Saturday 9/1 I ordered the double crisp chicken sandwich at the kfc in Jefferson city tn. number #750016. when I opened it at home, it was three small pieces of chicken, almost all breading. I called back and dustin the manager offered to remake the sandwhich. I had taken pics on my phone to show him the chicken we received. when I returned he remade the sandwich fresh and it looked great. although my review on the website was not positive. I want to give dustin a shout out for a great guest recovery!! he seemed so nervous. tell him he did a great job for recovery. I am a retired cracker barrel manager. dustin did great!!

  1057. Used drive thru several times at KFC #K092001 in Merrill, WI on trips to northern Wisconsin. Every trip the wait was longer and longer – last wait time was close to 30 minutes!! Decided to walk in to see if wait time was shorter. What a mistake! Inside was not clean – counter was greasy, garbage on floor, no TP in bathroom stall, etc. And it still took twenty minutes to get in and out! Ordered taco 12 pack (it was “okay”) along with a 3-tender basket with potato wedges. Were told no biscuits for at least 15 minutes, but we could have corn muffins instead. Received mashed potatoes/gravy instead of potato wedges. Tenders were swimming in an unknown liquid with several limp pickle slices on top. Inedible. Tossed food into forest, hoping not to poison any animals. Food was not returned because we were already driving when we discovered what we had received. Can’t get our wasted time back, but somebody owes us big time for the cost of what should have been food!!!!!!

  1058. My experience with KFC on 9-10-18 was horrendous service was horrible, noise from the back of house was kayos , food first my order was to go I ordered Big Box 3pc , what I received 30 minutes later was 3 chicken tenders ,box of nuggets(extremely overcooked), mash potato soup, cole slaw and a biscuit. Now if these employees are expecting 15 dollars an hour they should learn how not to argue in front of customers not cuss in the back an cook food right. It is perfectly clear as a food service worker for over 30 years with a Culinary Arts Degree that this is by far the worst place I have ever been in and definitely the last time I will ever stop in there again!!!Store # C019004

  1059. Case Id Number: GPNZB

    Thank you so much!
    It looks like the cause of the long wait times due to orders not being processed efficiently. When i finally got to the window, the order was still not ready to go. I still had to wait an additional few minutes for it. I could see plenty of employees and they were all working hard. The process/steps need to be looked I think.

    Albert

  1060. This complaint is about horrible customer service ,or put another way, gross insulting behavior at the Maraval Trinidad KFC outlet on Friday 28th at 3 pm EST..
    In the drive through, I ordered a 10 piece mega meal ;; since I am a visitor, I didn’t know that it came with Five(5) sides; Initially I only ordered 2 small coleslaw as sides.
    the operator then barked into the microphone and shouted in a most derisive tone :
    ” it have 5 sides . What else you want ? ”

    I was totally shocked at this low class attitude and registered my verbal complaint at the cashier window, where no apology was given only ,inaudible mumblings.

    This employee needs to dealt with, and KFC Trinidad has lost another loyal long standing customer.. !!!
    .

  1061. I went to your West Pelzer S C location on 9/30 /18. I purchased a 2piece with a biscuit to go. I got home and upon closer inspection I realized that the biscuit was completely raw. I returned to the store and asked to speak to a manager. She was rude and not helpful at all. The fact that you are serving uncooked food is enough but at least your representative could at least act as though they care. This is the second time I have been served food not fit for consumption. Now you add rude and down right disrespectful employee’s and that takes the cake. This is not acceptable customer service and you really need to make some serious improvements.

  1062. I WENT TO ONE OF YOUR RESTURANTS TO GET THE 19.99 10 PIECE SPECIAL.I WAS TOLD THERE IS NO MORE PROMOTION, WHY IS THIS PROMOTION COMMERCIAL STILL ON TV.

  1063. My husband and I visited one of your locations yesterday. I don’t have the exact address but it was on Interstate 44 west of St. Louis near Exit 247 and there was a Mobil gas station across from it. It was around 2:00 in the afternoon on October 8, 2018.The man who took our order was not very friendly and seemed lackadaisical . But my major complaint is that when I went to visit the restroom, I turned around and walked out. There were two stalls, a handicap one and a regular one. The handicap one did not have a working latch and the regular one was unusable. The stool was stopped up and contained toilet paper and what looked like urine. I complained to the male employee who waited on us and he said: Oh, yeah, we have been trying to get it fixed for a month. I hope this is not the way all of your stores are run.

  1064. Draper KFC manager or so called manager gives our terrible customer service. Very uppity to this senior. I ordered but drove away hungry because would not trust what she served me after the way I was treated.

  1065. I know there are issues with many food restaurants now but, how can you only Put CORN in a pot pie? I purchased 2 at your Franklin Mills location in Philadelphia at 7:46 PM 10/16/18. Having not eaten at work, I looked forward to a nice, hot filling pot pie and was sorely disappointed. Shameful!!!

  1066. No longer selling grilled chicken. It is till listed on your website. I can go over 10 miles away and thy carry it. food safety then becomes an issue. I have to reheat everything. Can your locations pic and choose What they sell without changing their menu? As a result I am forced to not do business with KFC. Diet restrictions does not permit to eat fried.

  1067. I have been a Faithful costumer for over 50 years, having offices in Chicago, Dallas, Orlando, Atlanta, San Diego I often eat and recommend to my employees they not only eat at KFC but when we have an office function they bring in KFC.
    I most tell you about my recent experience at one of your locations, 914 Saxon Blvd. , Orange City, FL, #G135585, October 10,2018 Ticket# 1285 6:29 PM,
    Pulled up to the drive though, waited 10 minuets before I hear anything, they asked if I could wait. I of course said yes, finally 5 to 7 minutes later placed my order, pulled to the window to pay and get my order, One of the items I ordered was a chicken breast, just one. 2 bowls, 4 biscuits, she handed me the bag, I looked inside it just didn’t seam right, there was a chicken back, not a breast in a small box, I told her this wasn’t a breast to please change it, making a long story short, I got back and opened the bag, she took the same piece of chicken and but it in a larger box, there were only 2 biscuits and one of the bowls was turned upside down.
    Ok, so I thought about this and was just going to chalk it up to a bad experience, when I thought about how nasty she was I decided I would write.
    I have the respite and pictures of the chicken back.
    I’m really not happy.
    In my business each of my accounts are worth over 3 million dollars each, if I was to give the service that I was given, I wouldn’t have any accounts.
    Respectively,
    N. Michael Sonne
    (386)785-8100

  1068. Dear Sirs,

    I watch a certain channel at night and have noticed the new add or perhaps not such a new add off two ladies eating KFC crunch burgers. Our Government departments is already in such a shambles as it is . If you look at the two ladies they clearly enjoying their meal while the poor people are waiting to be attended to even the expression on their faces speaks for itself, then the one lady still shouts out and” tomorrow is a holiday” and laugh as loud as can be . Do you really think this add is appealing or am I the one going crazy. .

  1069. KFC you are the stingyest company. I used to laugh at how you all act like your sides are gold that you all cant even give people what they pay for i mean the indvl carton that was raised in the middle was condesending. Now the large sizes is stingy too but now you took it a step further and now we dont get our own thing of gravy w/ potatoes..you combine them now. You all act like you all are hurting for money so I will give you a tip stop raising prices and giving less in return and you would get more families come to your restaurant. Your not the only place to get chicken there is even deli’s now so I suspect acting like you have competition would be wise. Everyine I talk to feels the same way they said they stopped going so its not just one person here. Thank you for listening.

  1070. I had complaint about the surveys. That customer should receive the free go cup.. However, after survey completed. KFC gave SO CALL CODE NUMBER to enter. When I gave the code number to the cashier. Number are 23210 an other are23493.He told me is doesn’t work. Because should be 6 digits. I think is just a scam to get customers to take surveys. Then gave out the faulty number. So they can denied to gave out free cup as they had said.

  1071. Went to the KFC Crestview Fla and had the buffet there where 4 places for food to be in and they was empty or a lot to pick from the buffet want go back there anymore

  1072. I have tried to contact corporate customer service twice, each time it says, error, please try again!! My emails never get there. I am done with KFC

  1073. Last evening I went to the KFC location on HW463 in Madison Ms. 39110 and was waited on by a gentlemen named Meeks, I believe that he was acting as the Manager during that shift. He was exceptional In his attitude and willingness to help me, as I had left my billfold at home. I once served as Sr. Vice President for the largest Saving Bank in the Southeast and always thought that the tellers were our most important Assets as they were the first to deal with the public every day. Meeks would make any top executive in your organization proud. tks William Brown

  1074. At a little after 4 pm Phoenix time I purchased a $20 fill up, original recipe at your franchise outside of Christown Mall. The sides were good, as usual. BUT the chicken tasted “old” and a bit dry. The outside of the chicken was dark as though it was overcooked or possibly fried in old, overused oil. I expected to make several meals from this one order but looks like I will be tossing it after one meal. I am very disappointed. I am not sure if this was done to save money but if it was it will be a false economy as I much less likely to buy from you for some time. Also, note there are TWO church’s chicking closeby. $20 plus tax wasted. I will remember.

  1075. At a little after 4 pm Phoenix time today I purchased a $20 fill up, original recipe at your franchise outside of Christown Mall. The sides were good, as usual. BUT the chicken tasted “old” and a bit dry. The outside of the chicken was dark as though it was overcooked or possibly fried in old, overused oil. I expected to make several meals from this one order but looks like I will be tossing it after one meal. I am very disappointed. I am not sure if this was done to save cut expenses but if it was it will be a false economy as I much less likely to buy from you for some time. Also, note there are TWO church’s chicken closeby. $20 plus tax wasted. I will remember.

  1076. I visted KFC store K071296 on Dec. 5 and place carry out order. When I got home, I only got half of what I ordered. The ladies were too involved talking to themselves and finally said they did not have the crispy chicken I wanted and would I subsitute an original. I ordered mashed potatoes, gravy, biscuit and honey spread,, an additional cole slaw. Since there was no one else in KFC I thought I would get the correct things I ordered. Wrong. I never went back as it was too far to go.

    This is not the first time it has happened at the drive thru. This kind of service does not want me to continue to go there. The service needs to be improved, and if it is I may consent to give it another try, next year.

    Why would they not have crispy chicken at 2:56 p,m?Retired people eat late lucheons and try to get there before the eveing crowd.

    Being on fixed incme, retired do eat there and I wonder if they get their order at the drive thru. This is the third time and I am not pleased with this service.

  1077. I went into the KFC in Van Nuys to purchase your advertised $20 Fill Up. Well, in every instances, there is NO SUCH THING. The $20 fill up is $23.99 and includes 8 pieces of chicken, 2 Mashed Potatoes (Like who wants to of those) and Cole Slaw and bisquets. Well I did not want 2 mashed potatoes. So the clerk offered me the $23.99 meal that I could have corn and Coleslaw. The entire meal cost me $26,27, just for 8 pieces of chicken and some corn. Rip Off. Next time, I am going the Ralph’ and purchase chicken pack for $4 dollars and get my own corn for $2.00 a can. This way I only pay $6.00 tops.

  1078. There is a store or restaurant on North Hanover street in Carlisle Pennsylvania that is absolutely horrible. The drive-in window is closed a lot. There are always issues with people getting their food. I was there one night and a gentleman told me that he had been sitting there for 45 minutes waiting for his food. As a result people just turned around and walked out. KFC is a treat for my grandson and I don’t even take him to the store anymore because of something is wrong every time we go there. Please check into this because you are losing tons of customers.

  1079. The KFC store in Indianapolis Indiana on Meridian st and 24th st today 10/7/2019 5:00 pm completely miss filled my order, ordered chicken strips got wings, ordered diet Pepsi , got regular Pepsi. The store was slow so it was not an accident because they were too busy. The male at the window was unable to fill an order which is a health risk. Giving sugared drink to diabetic customers is a health risk. Not knowing the difference between wings and chicken strips is a health risk because what else was not done properly in preparing the food. or he purposefully choose to alter the order because he wanted to again health risk. I think having a employee who is intentionally miss filling orders won’t be covered by your insurance. especially when such behavior is tolerated my KFC.

  1080. We where just having a discussion at work
    What ever happened to your spare ribs they where gorgeous
    Put them back on the menu please

  1081. The chicken was hard an old the biscuit was very hard i was not satisfied at all with the service they didn’t give me a receipt will not go there again 😡

  1082. I have stayed away from KFC for about four weeks because they cannot get my order right in Roanoke Rapids, NC 27870. I went today to get the 4 piece combo with all white meat.and biscuits. I should have gotten 2 wings and 2 breast, biscuit and french fries with lemon aid. I got home and had two breast and 1 chicken wing, cream potatoes, and roll that had seed on it When did you stop cooking biscuits..

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