Contact Kenneth Cole Customer Service

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Contacting Kenneth Cole Customer Service Center

Kenneth Cole is a shoe company that offers more than just shoes. Over the years, the company has expanded the fashion line to include hand bags, clothing and accessories. You can find Kenneth Cole products on stores shelves and online, but you’ll also find the company behind new and upcoming brands as Kenneth Cole is responsible for making shoes sold under other brand names too.

Contact Info:

We were disappointed from the start when we looked for information to contact Kenneth Cole customer service. The contact page opens with a troubleshooting system that requires the customer sort through FAQs before being shown contact information.

Phone Contact Number

From 9 AM to 12 AM Monday to Friday, you can call Kenneth Cole customer service. We found the phone number listed inside the troubleshooting/FAQs system in tiny, little letters.

  • Kenneth Cole Phone Number: 1-800-536-2653

Mailing Address

The mailing address we’ve listed here is the physical address for Kenneth Cole Productions corporate office.

KCP Productions Inc603 W 50th StNew York, NY 10019

Official Website

Check out for new products, online orders and customer service. You won’t find much, in terms of customer service, but there is a bit of information on the Contact Us page. The site is clearly dedicated to selling Kenneth Cole merchandise rather than helping customers find answers to questions they have about products or services.

Social Media

Fashion is a social experience, which is why you can find Kenneth Cole on some of the most popular social networks. All three pages we visited offered a slightly different look into the company, but all are a great way to get in touch with Kenneth Cole customer service.

Customer Service Email

You have to visit the Kenneth Cole website to fill out the customer service form. We asked why the customer service phone number offers no customer service for product inquiries.

Our Experience

When we called the Kenneth Cole customer service line we expected the call to be answered by an automated system, which is exactly what we got. Press 1 for consumer calls. Your call will be moved to a new automated list of options. You cannot press 0 to skip the list. Press 1 for orders or product information, 2 for repairs/repair status or 3 for existing orders or customer service. We pressed 3 for customer service and another automated list started. None of the options were for general customer service. We waited on the line for an agent, without pressing either of the options. The menu just repeated over and over again. When we pressed 1 for orders not already received, we were moved to another automated system. We NEVER reached a customer service representative.

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7 Comments on “Contact Kenneth Cole Customer Service
  1. I bought a pair of sandals which are brand new, and one of them split in half. To my dismay they are PLASTIC!! I am so dissapointed, this is not the kind of quality I’m accustomed to from Kenneth Cole Shoes, it’s a shame! You have compromised your quality and jeopardized your clientele with shoes made in CHINA with cheap and low quality materials. That did not happened with products made in USA! I am not asking for anything, I just wast you to know you LOST another client!

  2. Does Kenneth Cole stand by there products? I bought a pair of Kenneth Cole Reactions 6 months ago. I’m very surprised the soles now have large holes in them I work in a bank office setting. I worked in a very demanding job previously and had to be on my feet 12 hours out of the day and bought only cheap shoes although not very comfortable they did last 8 to 11 months. What’s the deal?!?

  3. I was given a Kenneth Cole purse purchased at Boscov’s for mothers day and the strap on the purse is coming apart already. This is the first time I chose a Kenneth Cole and I am totally disappointed with the item. I will never purchase another purse nor will I ask for one.

  4. I just purchased 2 mens Kenneth Cole’s shirts and am I disappointed not only in the quality of the shirts after laundering, but they stated wrinkle free and that is so far from the truth, I’m very particular in doing laundry and even after I ironed them, they still did not look nice. My husband has some Izod shirts that come out of the laundry looking like they have been ironed and I expected more or the same from Kenneth Cole, also my husband was very disappointed there wasn’t a pocket on the shirt.I must say w/the price I paid I’m so disappointed and expected so much more. Thank you and hopefully this will help w/future manufacturing.

  5. To Brittany Gloree
    Assistant Manager at Folsom Kenneth Cole Store

    Hi Brittany,

    I would like to say thanks to you. You are excellence to help your customer. You explained how Kenneth Cole policy and did the best to satisfy your customer.

    It has confirmed my trust and confidence to introduce your Kenneth Cole product to all of my friends/relatives. I am very pleased with your performances. Your company should proud of your worked. You were able to leave me with best feeling to resolve what I needed.

    Thank you.

    Nguyet Vu

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