Contacting Kenneth Cole Customer Service Center
Kenneth Cole is a shoe company that offers more than just shoes. Over the years, the company has expanded the fashion line to include hand bags, clothing and accessories. You can find Kenneth Cole products on stores shelves and online, but you’ll also find the company behind new and upcoming brands as Kenneth Cole is responsible for making shoes sold under other brand names too.
We were disappointed from the start when we looked for information to contact Kenneth Cole customer service. The contact page opens with a troubleshooting system that requires the customer sort through FAQs before being shown contact information.
Phone Contact Number
From 9 AM to 12 AM Monday to Friday, you can call Kenneth Cole customer service. We found the phone number listed inside the troubleshooting/FAQs system in tiny, little letters.
- Kenneth Cole Phone Number: 1-800-536-2653
The mailing address we’ve listed here is the physical address for Kenneth Cole Productions corporate office.
KCP Productions Inc603 W 50th StNew York, NY 10019
Check out http://www.kennethcole.com for new products, online orders and customer service. You won’t find much, in terms of customer service, but there is a bit of information on the Contact Us page. The site is clearly dedicated to selling Kenneth Cole merchandise rather than helping customers find answers to questions they have about products or services.
Fashion is a social experience, which is why you can find Kenneth Cole on some of the most popular social networks. All three pages we visited offered a slightly different look into the company, but all are a great way to get in touch with Kenneth Cole customer service.
- Facebook: http://www.facebook.com/KennethColeProductions
- YouTube: http://www.youtube.com/kennethcolenewyork
- Twitter: http://twitter.com/kennethcole
Customer Service Email
You have to visit the Kenneth Cole website to fill out the customer service form. We asked why the customer service phone number offers no customer service for product inquiries.
- Customer Service Email: http://www.kennethcole.com/helpdesk/index.jsp?stillHaveQuestion=yes&subdisplay=contact&display=store
When we called the Kenneth Cole customer service line we expected the call to be answered by an automated system, which is exactly what we got. Press 1 for consumer calls. Your call will be moved to a new automated list of options. You cannot press 0 to skip the list. Press 1 for orders or product information, 2 for repairs/repair status or 3 for existing orders or customer service. We pressed 3 for customer service and another automated list started. None of the options were for general customer service. We waited on the line for an agent, without pressing either of the options. The menu just repeated over and over again. When we pressed 1 for orders not already received, we were moved to another automated system. We NEVER reached a customer service representative.