Contacting Kaspersky Customer Service Center
Kaspersky is on the forefront of technology, as it relates to Internet security. The company is one of the fastest growing and largest Internet security companies in the world. Based in Russia, Kaspersky reaches to millions of customers throughout the world. With a reach of more than 100 million customers, the company is committed to providing the best customer experience and world-class customer service.
Contact Info:
The company provides several ways to contact the customer service department or the corporate headquarters in the event you have a question or concern. Customers can contact the customer care division by email, phone, traditional mail, Live Chat or through social media.
Phone Contact Numbers
- Customer service (U.S.): 1-866-328-5700
- Customer service U.S. direct line): 1-781-503-1800
- Customer service (Canada): 1-866-295-8503
- Customer service (Latin America): 1-954-331-8125
- Customer service (Argentina): +54 (11) 1590-2200
- Customer service (Brazil): +55 (11) 3443-1706
- Customer service (Mexico): +52 (55) 2881-0430
- Customer service (Moscow): +7 (495) 797-8700
The Moscow office is open 10am to 6pm Moscow time, Monday through Friday.
Mailing Address
Customers can send correspondence to the corporate headquarters around the world.
Global Headquarters – Moscow10/1 1st Volokolamsky ProezdMoscow 123060Russian Federation
Mexico OfficePatriotismo No. 229 Piso 8Col. San Pedro de los PinosC.P. 03800México, D.F.
Brazil OfficeAv. Queiroz Filho, 1.700Torre A, Conjunto 307, Alto de PinheirosSão Paulo – SP – Brasil05319-000
Argentina OfficeIng. Butty 240 – 4ºBuenos Aires, C1001AFB
Argentina Latin America Headquarters1560 Sawgrass Corporate Parkway 4th FloorSunrise, FL 33323
Canada Headquarters15 Allstate Parkway, 6th FloorMarkham, ON, L3R 5B4Canada
Americas Headquarters500 Unicorn Park, 3rd FloorWoburn, MA 01801
Official Website
The official Kaspersky website http://usa.kaspersky.com/ allows customers to view products designed for home and business. Customers have the ability to download the free trial as well as utilize the free scan to detect potential threats on your computer. For customers unsure of the product need for their device, the website features a customer support section http://usa.kaspersky.com/support.
Customer Service Email
Go to http://usa.kaspersky.com/support/home/consumer-support-open-ticket to send a support ticket directed to the customer support or the technical support team. In order to access the support for, customers must first use Ask Sasha, the Kaspersky virtual directory agent. We sent an email asking for the hours of the customer support department, considering this is not listed on the website.
We found additional ways to communicate with the customer support team, including:
- Live Chat: https://cs1b.instantservice.com/npclient/173957669/B95A28E2C89A8039388588B03E9180F1EEA5982445FF99814DFA8919D321A60400000139AEE15A72
- Facebook: https://www.facebook.com/KasperskyLabAmericas?ref=ts&campaign=20000042
- Twitter: https://twitter.com/kaspersky?campaign=20000043
Our Experience
When we contacted the customer service department, we encountered the automated system which detailed the options. Within less than 90 seconds, the call went directly to the customer service department. We asked what the system requirements for Kaspersky were; considering this information was not available on the website. The representative explained all existing and new operating systems support he product.
We received the answer and the representative was knowledgeable. Our experience was good, but was your experience similar? Take a second and leave your feedback in the comment section below.
Contact Kaspersky Customer Service,
I am PISSED that after purchasing close to $200 in software that I cannot get free assistance but instead need to pay an additonal $299 to get help. This is my last year in ourchasing kaspersky products.
I am having a lot of trouble getting assistance to get the software working that I paid for. I tried installing it again. I spoke with a PC support technician and was told I would have to pay over $200 at the minimum to get it repaired. I am now waiting on the phone trying to talk to a person. In the meantime, I just tried online and I am being asked to pay again to get help to get software I already paid for to work. At this point, I am extremely unlikely to purchase this software again.
Complaint
I have a complaint that Kaspersky is supposed to be stopping Spam from coming through on my computer that
each day since purched I am getting an average of 20
items in my mail. Also when I try to reach someone at
your Support group I either can’t get through due to waiting or end up with somone that does not speak clear
enough English that I can’t understand them. If the above
cannot be IMMEDIATELY corrected CANCEL my subscription to Kapersky and send me my full refund.
I am unhappy with your service.
Kaspersky tech. support is the worst I have ever encountered in my life … and I aint no spring chicken. All they do is send an incident number and no follow up, requests to either help or refund my purchase price have been ignored. If Kaspersky is unwilling/unable to help with an installation problem with their own product how can a customer trust that Kaspersky internet security is actually protecting their computer ?