kaspersky

Contact Kaspersky Customer Service

Write A Review

Contacting Kaspersky Customer Service Center

Kaspersky is on the forefront of technology, as it relates to Internet security. The company is one of the fastest growing and largest Internet security companies in the world. Based in Russia, Kaspersky reaches to millions of customers throughout the world. With a reach of more than 100 million customers, the company is committed to providing the best customer experience and world-class customer service.

Contact Info:

The company provides several ways to contact the customer service department or the corporate headquarters in the event you have a question or concern. Customers can contact the customer care division by email, phone, traditional mail, Live Chat or through social media.

Phone Contact Numbers

  • Customer service (U.S.): 1-866-328-5700
  • Customer service U.S. direct line): 1-781-503-1800
  • Customer service (Canada): 1-866-295-8503
  • Customer service (Latin America): 1-954-331-8125
  • Customer service (Argentina): +54 (11) 1590-2200
  • Customer service (Brazil): +55 (11) 3443-1706
  • Customer service (Mexico): +52 (55) 2881-0430
  • Customer service (Moscow): +7 (495) 797-8700

The Moscow office is open 10am to 6pm Moscow time, Monday through Friday.

Mailing Address

Customers can send correspondence to the corporate headquarters around the world.

Global Headquarters – Moscow10/1 1st Volokolamsky ProezdMoscow 123060Russian Federation

Mexico OfficePatriotismo No. 229 Piso 8Col. San Pedro de los PinosC.P. 03800México, D.F.

Brazil OfficeAv. Queiroz Filho, 1.700Torre A, Conjunto 307, Alto de PinheirosSão Paulo – SP – Brasil05319-000

Argentina OfficeIng. Butty 240 – 4ºBuenos Aires, C1001AFB

Argentina Latin America Headquarters1560 Sawgrass Corporate Parkway 4th FloorSunrise, FL 33323

Canada Headquarters15 Allstate Parkway, 6th FloorMarkham, ON, L3R 5B4Canada

Americas Headquarters500 Unicorn Park, 3rd FloorWoburn, MA 01801

Official Website

The official Kaspersky website http://usa.kaspersky.com/ allows customers to view products designed for home and business. Customers have the ability to download the free trial as well as utilize the free scan to detect potential threats on your computer. For customers unsure of the product need for their device, the website features a customer support section http://usa.kaspersky.com/support.

Customer Service Email

Go to http://usa.kaspersky.com/support/home/consumer-support-open-ticket to send a support ticket directed to the customer support or the technical support team. In order to access the support for, customers must first use Ask Sasha, the Kaspersky virtual directory agent. We sent an email asking for the hours of the customer support department, considering this is not listed on the website.

We found additional ways to communicate with the customer support team, including:

Our Experience

When we contacted the customer service department, we encountered the automated system which detailed the options. Within less than 90 seconds, the call went directly to the customer service department. We asked what the system requirements for Kaspersky were; considering this information was not available on the website. The representative explained all existing and new operating systems support he product.

We received the answer and the representative was knowledgeable. Our experience was good, but was your experience similar? Take a second and leave your feedback in the comment section below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.3/5 (4 votes cast)
Contact Kaspersky Customer Service, 1.3 out of 5 based on 4 ratings
Write A Review
24 Comments on “Contact Kaspersky Customer Service
  1. I am PISSED that after purchasing close to $200 in software that I cannot get free assistance but instead need to pay an additonal $299 to get help. This is my last year in ourchasing kaspersky products.

  2. I am having a lot of trouble getting assistance to get the software working that I paid for. I tried installing it again. I spoke with a PC support technician and was told I would have to pay over $200 at the minimum to get it repaired. I am now waiting on the phone trying to talk to a person. In the meantime, I just tried online and I am being asked to pay again to get help to get software I already paid for to work. At this point, I am extremely unlikely to purchase this software again.

  3. Complaint
    I have a complaint that Kaspersky is supposed to be stopping Spam from coming through on my computer that
    each day since purched I am getting an average of 20
    items in my mail. Also when I try to reach someone at
    your Support group I either can’t get through due to waiting or end up with somone that does not speak clear
    enough English that I can’t understand them. If the above
    cannot be IMMEDIATELY corrected CANCEL my subscription to Kapersky and send me my full refund.

  4. Kaspersky tech. support is the worst I have ever encountered in my life … and I aint no spring chicken. All they do is send an incident number and no follow up, requests to either help or refund my purchase price have been ignored. If Kaspersky is unwilling/unable to help with an installation problem with their own product how can a customer trust that Kaspersky internet security is actually protecting their computer ?

  5. My protection has been disabled for 3 days. No way to enable it and it is paid up until the end of the year. So far nothing or no one has helped me resolve this. Send me a way to resolve this now.

  6. I placed a 3 year contract with Kaspersky. My relationship with them has been been problematic. I started with a three year contract initialy and shortly before it ended experienced problems with updates sent by them where they wouldn’t update and initial contract vanished according to them. I eventualy renewed for another 3 years and with under 300 days left on contract got a message to update databases clicked on message and went imediately to a subscription renewal. After multiple contacts with their support team where they want me to become their unpaid employee to add new program because 2011 program won’t except 2013 update. I have asked them to send me a disc to resolve this problem. No response they contine to ask me to delete this program add this program blah blah blah. my bottem line is fix the program you sold me, don’t ask me to do it for you. As a company you are worthless when it comes to customer support. I didn’t create this problem unless you consider entering into a contract with you is my culpability. I will not renew with you or offer any positive feedback to others about your service.

  7. Kaspersky technical support is probably the worst and most confusing there is. Unable to contact someone despite several hours of trying. The on line support is similarly useless. I have paid for 3 computers but I’m only supported on one. I’m never buying Kaspersky again.

  8. Kindly assist me to uninstal kaspersky 3.0 from my computer. it keeps asking me to enter password.I do not remember the password. your customer in zambia, thank you.

  9. you keep sending me note thatsays my kaspersky virus protection does not have a current protection for my computer. I have printed copy of when I renew it December 2013, order and billing imnformation is as followed Order Number 8748902238 order date decimber 10,2013 subtotal $39.95 which I paid Activation code G7KXF-G67ZXR-SA3Z7-GMXs6. Please send me an e-mail that my virus portection in in force. I am not going to pay twice for it as I did last year thinking you would let me know what is going on I need an answer thank you
    d

  10. I bought this hp computer 2 1/2 weeks ago and installed Kaspersky 3.0 Pure total security. I wanted the best computer software and this was suggested by the technicians where I purchased the computer. However, all of a sudden conduit.com appeared in the address box instead of google.com I checked on line and found out it is a hijacker and can bring in viruses. I contacted the number for Kaspersky to ask why that happened. I was told they would fix the problem for $200.00 I do not intend to invest that money on a problem I felt Kaspersky should have protcted my computer from. At the present I would not encourage aneany

  11. I bought this hp computer 2 1/2 weeks ago and installed Kaspersky 3.0 Pure total security. I wanted the best computer software and this was suggested by the technicians where I purchased the computer. However, all of a sudden conduit.com appeared in the address box instead of google.com I checked on line and found out it is a hijacker and can bring in viruses. I contacted the number for Kaspersky to ask why that happened. I was told they would fix the problem for $200.00 I do not intend to invest that money on a problem I felt Kaspersky should have protcted my computer from. At the present I would not encourage aneany

  12. ns.
    Customer: Hello I received a notification through me e mail “elpilly65@yahoo.es” where to report that my license automatically been renewed, but I’ve bought a new kaspersky, so I do not need this renewal.
    I have not used the activation code as you can see. just want my money back to my account

  13. I am thoroughly disgusted with your company! What kind of an operation are you running? I have been trying to talk to a REAL PERSON for two days and cannot get a phone number that will connect me to someone in billing. I preveiously canceled a subscription for your anti virus protection and after I canceled it AND received an email from your company that a refund was processed I then received two other emails (two days later) telling me that you were going to automatically renew my subsription! What is going on? I find your business ethics to be terrible and harassing. I want the emails stopped and I DO NOT want to subscribe to ANY of your products! My next step is to file a formal complaint with the agency that regulates Internet and Business practice regulations.

  14. I had one of my machines need a clean install of a paid for one year three computer software. Kaspersky refused to help with helping me with a GOOD license! I have two computers with 80 days left and I will Never use or endorse this horrible product again.

  15. I don’t trust Kasbersky. They told me that I have problems because I didn’t purchase their Anti hacking software. They wanted to charge me $200.00 for it. I didn’t do it. I purchased a three user of Kaspersky pure 3.0total security. Well what the bell does Total security mean?. The tech found 321 viruses on my pc.

    That was the tech from another. Kaspersky did exactly nothing forme.
    They are fakes.don’t buy Kaspersky

  16. i agree this was a waste of money. there is no one there to answer questions. i keep receiving alerts that my computer is not protected…what…why

  17. I am disappointed. I renewed my anti-virus protection online Nov 06, but still I am always told that my subscription has expired and my pc is no longer protected, so I demand for refund.

  18. Very dissatisfied with your company! We purchased Kaspersky band tried to install it on my computer, but it tells me I have an invalid code. I called technical support and all he wanted to do is sell me more stuff. He was rude and was of NO help. After 1/2 hr of him yakking and me saying I don’t want to purchase anymore coverage I finally hung up. I ALREADY paid for protection that I cant install. I don’t want more. Please send me a new activation code that works. You have my email address Thankyou!

  19. you are the absolute worst customer service in the world there is never anyway to get help your stupid websites sends people in frigging circles and there is never any HUMAN VOICE to answer questions if you are lucky enough to get one they immediately try to send you back to the internet to go in more circles wtf is wrong with you???? going back to Norton at least their customer service is helpful don’t bother sending one of your asshole generated replies

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *