Contact Kansas City Star Customer Service
Contacting Kansas City Star Customer Service Center
The Kansas City Star is a major print newspaper in Kansas City. The newspaper offers news in print and virtual formats with current events appearing online before it appears in print, in most cases.
Phone Contact Numbers
You can call the subscription department of the Kansas City Star customer service call center, but if you have an issue with the newspaper or you want to talk about a story in the paper, you will have to write a letter or email someone at the paper. There is no customer service number for issues other than subscription support.
- Customer Service (Subscription Department): 1-877-962-7827
In a digital world we would suspect standard mail to be nearly obsolete, but the mailing address is one of the few pieces of contact information available on the website. You can write to the newspaper about news-related issues or with compliments or complaints, but subscription issues should be dealt with by phone or email.
The Kansas City StarAttn: Customer Service1729 Grand Blvd. Kansas City, MO 64108
The official website for the Kansas City Star serves a dual purpose – customer service and information. You can find the online edition of the newspaper at http://www.kansascity.com/. If you are interested in reading local and national news, the online edition is a good choice. There are some stories that will only be available in the print version of the newspaper – thus the subscription offers on the website. As for customer service, there is not much to choose from other than a customer care email form for subscribers and a phone number for the subscription department. Customers do have the option of submitting feedback by email, but the email address was hidden in the Terms and Conditions of the website.
Customer Service Email
If you have an issue with your subscription, you want to write a letter to the editor or you want to send feedback to the Kansas City Star customer service team, choose from the following email forms and address.
Customer Service Email Form: https://estar.kcstar.com/customer_care.php
Letters to the Editor: http://www.kansascity.com/contact_us/#kc and click the Letters to the Editor link.
Our call to the Kansas City Star customer service department was relatively uneventful. We were warned of long wait times as soon as the call answered. We were given a few options – 1 for new subscriptions, 2 to stop for vacation, 3 for difficulty with delivery, 4 to restart delivery or 5 to make a payment. We pressed 0 to talk with a customer service representative and the call was placed on hold. We did not wait on hold at all – the call was immediately transferred and answered by a representative.