Contact K-Swiss Customer Service

Contacting K-Swiss Customer Service Center

K-Swiss is a shoe brand established in 1966. The shoe hit the ground, literally, as a tennis show debuting at Wimbledon that year. Over the next 40 years K-Swiss remained popular among tennis players, but the audience grew to men and women who wanted a clean, fresh style and supportive fitness shoes. Today, K-Swiss also sells clothing and accessories.

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Contact Info:

Phone Contact Numbers

K-Swiss customer service operates the call center from 7 a.m. to 4 p.m. Monday to Friday. The offices are closed on weekends and major holidays. If you are calling about an order, have the order number ready when you call so the customer service representative can access your account more quickly.

• Customer Service: 1-800-938-8000
• International: 1-818-706-5100
• Fax: 1-818-706-5390

Mailing Address

There is a customer service mailing address for K-Swiss where customers can write with issues, comments or concerns. If there is a problem with an order you placed online or a shoe you purchased in store it is better to contact customer service by phone or email as standard mail takes longer than any other means of contacting K-Swiss customer service.

K-Swiss Attn: Customer Service31248 Oak Crest Dr. Westlake Village, CA 91361

Official Website

K-Swiss offers a consumer website online at http://www.kswiss.com/. The primary function of the website is to offer customers information about new brands and access to ordering K-Swiss from anywhere in the United States. Customer service information is available under the Customer Service tab at http://www.kswiss.com/customer/page/customer-service. From there you can choose Contact Us, Returns, FAQs and order process.

Customer Service Email

We found a K-Swiss customer service email address you can use with a personal or business email account. Simply compose a new email and address the message to the customer service address. Do not include your credit card or payment information, if the email is about an order or purchase, in the body of the email.

Customer Service Email: Kscs@k-swiss.com

Our Experience

We gave K-Swiss customer service a call to see just how fast we could read a customer service representative. You have to press 2 to reach customer service then 0 to talk with a customer service representative. Our call was placed on hold because all agents were busy. The call was answered a few seconds later. We asked the agent to help us find the perfect shoe for extreme home fitness. The agent suggested a training shoe, but all of the training shoes were for running – not training.