justice

Contact Justice Customer Service

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Contacting Justice Customer Service Center

Justice started as a girls-only clothing and accessories line for teens or girls who’d not quite made it to the teenage years. The company has since expanded to the boys clothing and accessory department with the Brothers line. There are physical stores and online locations.

Contact Info:

If you have a customer service issue with a specific store you may want to contact the store first before contacting the general customer service line. Many stores are more than willing to resolve the customer service issue.

Phone Contact Numbers

The hours of customer service via the Justice phone number are 6 AM to 12 AM Monday to Sunday. All hours are EST.

  • Customer Service (US): 1-866-246-5822
  • Customer Service (Outside the US): 1-214-258-0171
  • Customer Service (Fax): 1-740-964-5850

Mailing Address

You can use the mailing address to contact the customer service department at Justice. If you have an order problem or your issue concerns a return, you may want to call the customer service line rather than send a standard letter.

Justice/Brothers Online 107 Heritage Dr. Pataskala, OH 43062

Or

Justice Customer Relations 8328 Walton Pkwy New Albany, OH 43504

Official Website

The official shopping and customer service site for Justice is located at http://www.shopjustice.com. All customer service information is listed on the Contact Us page, including email, standard mailing address and telephone number. If you’ve ordered from Justice/Brothers in the past, you may have additional customer service options within your account.

Customer Service Email

You can choose to send your email to info@tweenbrands.com or customerrelations@tweenbrands.com. The info email is reserved for product questions and general customer service communication. The customer relations email handles store complaints and compliments.

When sending email communication to the customer service team, describe the problem (if applicable) completely so the representative can move the issue to the correct department or resolve the issue quickly. If you would rather be contacted by phone or standard mail, include that information in your email.

Our Experience

Justice is a girls clothing and accessories store. You can press 2 to reach the customer service department or 6 to share an experience you’ve had at a Justice store. We pressed 2 and an agent answered the call almost immediately. The store brands itself as a tween spot, so we asked the agent if the clothing was appropriate for young girls between 8 and 10 years of age. The agent told us that was the age group the clothing was marketed toward and many pieces are designed for younger tweens.

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Rating: 1.5/5 (16 votes cast)
Contact Justice Customer Service, 1.5 out of 5 based on 16 ratings
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43 Comments on “Contact Justice Customer Service
  1. I was very disappointed with your store in Janesville, Wi, my daughter received a Christmas gift purchased at Justice. The sweater was not the right size. She had a gift receipt so I thought it would be easy to exchange at our local store. When she went into store they did not have her size in the same color sweater but she choose a different color, the price tag said $40.00 just like the sweater she was returning. When she took it to the counter she was told she needed to pay additional $6.45 because when person bought the sweater it was on “better” sale and it was not on that sale anymore! WHY does she need to pay MORE when she had a gift reciept? Very disappointed that she would need to add money to a gift she received! Will not recommend this store to anyone!
    Thank you for your time, look forward to a response very soon from Justice.
    Sincerely,
    Robin Austin

  2. I love the clothes. We buy most of our daughter’s clothes from there. I was disappointed with a few of the pants we bought a few months ago that ended up with holes, buttons broke off, and the button on one pair wouldn’t stay snapped. Overall I do love the clothing

    • Same here….I thought it was me. So far 3 pair of pants ended up with holes and another had opened in the seam. My daughter loves their clothes but I don’t buy the jeans from there anymore. I will stuck to sweats and tops.

  3. I went to justice shopping and thought I would be able to use my jbucks only to learn they can’t be used with a sale only to learn that I could not and that I would have to pay full price to use them (useless!)justice is always having that 40% off sale so when do you get to use your jbucks or fun cards!!!! and lets face it even though the clothes are adorable paying full price for anything in that store would be ludiorous!!!! I mean 40 something dollars for a shirt! maybe justice ought to come down on their prices so there is no need to jack them up then make it sound like your getting a good deal paying $28 for a $40 something item!! and then telling you you can’t use your cards!!! I think I am done shopping there too bad to as I would spend a lot of money on my granddaughter there but there are not incentives to keep me going back!!!!!!!!!

  4. You might know me from today i was at Justice in The Pinnacle and i was talking to this lady who worked there and I was asking when are you hiring for models because I really want to be a model for justice.So she said well you have to go on our facebook page. So I went on there and I didn’t see anythings because I didn’t have a facebook page. If you have time to read this I need your email address so during the summer or something i can like model for you. So email me when you can because I need all my information.

  5. VERY RUDE! The women who work at the westfield fashion sqaure mall sherman oaks. one girl who works there her name is laurie she is very rude no respect at all she threw my money on the countertop and said uh.. do you want the change??? she was making a comment after comment as my kids were shopping she is very disgusting and rude.

  6. i have been trying 2 place my order awhile now an i am not getting through i purchase from justice before i am from trinidad please call or email me so u can help my order go through my number is 4868702

  7. I am trying to send a comment about my recent store visit at justice which was very upsetting and the web email is not working that’s provided

  8. I think your jbucks are useless I spend 100-150.00 a week in your store and every week they give me 2or3 of them but when I go back to use them they tell me I can’t use them wit the 40% off u have that sale every week it seems to be a scheme and I really don’t want to stop shopping there cause I love the clothes that’s wherei get all my granddaughters clothes there’s to to be something u can do I see I’m not the only one complaining about this thank you

  9. I have NEVER had an experience like this before!! My daughter just wants clothes from Justice for Christmas, so naturally, I went on your website to buy some stuff. The amount got up to $80. I just wanted to see if some of the stuff would fit so I started to order it. I entered my credit card number and the red message kept coming up “card not read” so I entered it again. Still the same message. Finally, I decided to check my bank account and Justice had taken out $500 from my acct!!!!!! I called and spoke to someone. He said “sorry. the banks are closed today. There is nothing we can do.” I told him to cancel my order and he told me that the order was never sent! How can you take out THAT much money for nothing?? No order was sent at all. I basically paid $500 to look at your clothes. THANKS FOR NOTHIN!!!!!!! I was willing to spend a few hundred dollars in your store for my daughter but you can forget that! I will take my business elsewhere. You guys are a joke!!!!!

  10. Site is a joke !!! Ordered 147.00 worth of clothes and our card was charged 1007.00.
    NO answer from customer service!! Over 1hour of wait time on the phone!
    Don’t use this site !!!

  11. I spent hours trying to get the check out to work last night for cyber monday. When the order finaly went through, I was charged full price for everything because the coupon code was not applied. What should have been around $190 ended up being $459. As if that wasn’t bad enough, I tried calling this morning and get a message that the customer service number is not valid, so I went to my online banking site to cancel the charge only to find out that instead of charging me $459, they had actually charged $197 four times ($788 total). It is great to be able to find close their that fit my kids, since one is super thin and the other is a little husky, which makes finding clothes at most retailers difficult, but the ridiculous prices and awful website are enough to make me look elsewhere in the future.

    • I have had the same thing happen to me on December 5th. How long does it take before they give you your money back on your card.

      They charged me 2X for a $200 order.

      Thanks

      • This is the worst online ordering experience I have ever had!! Package was delivered with only one thing that I ordered out of three. Plus something else that I did not order was in box. I have been trying to call customer service and emailing Justice and can not get through to anyone! The things I ordered are supposed to be Christmas gifts! This DOES NOT seem to be a trustworthy and reputable business. Will never order from there again!!

  12. I was sent the wrong item in the mail and have emailed and called the company for 4 days, each time waiting on hold for an hour with no response. Very disappointed at the amount of money I’ve spent at this store with the horrible customer service I’ve been provided.

  13. I was on hold while completing my order for my grand-daughters. In one area it said shipping would occur in 5-10 days. Then it said I could expect my order to be delivered Dec. 23rd. Family is in Florida and I would have to over-nite ship from New York. Trying to contact ANYONE at Justice is extremely difficult. I plan to cancel the order. LLBean seems to get it right every time.

  14. This customer service is horrible. I placed an order dec 4th and it is still processing. I sent 3 emails this week with no response at all. I waited a half hour to speak with a representative to be told the order is being fulfilled at the warehouse and I would be notified when it ships. 3 days later – status is still order processing. This is very frustrating. The worse online experience I have ever had. I would never order again from this site.

  15. I made an order on December 3 with a shipment to be delivered before the 16th of December I got confirmation of my order saying that when they shipped it I would get a tracking number a week went by never heard anything so I called waited on hold for a little over a hour just to be told that my order has been packaged but waiting on a shipping label and that I wouldn’t get my order by Christmas so now my card is maxed and I will not get the gifts for my children BUT they was going to refund the shipping cost if I would have known that they sucked thus bad I would have gone to the store will never buy online with Justice again

  16. Currently I have been on hold for over a half an hour. I received my shipment but everything wasn’t in the box. Receipt says everything has been shipped. Also, my card was charged the day I made the order 12/2 then again on 12/9. This was the first and will be the last time I order from this site. I wish I would of read all of these reviews before I placed an order. Justice is a joke and the customer service is the worst. I already stopped buying jeans from there because they end up with holes and the thread unravels in the seam. I think I will be taking my business elsewhere.

  17. Terrible on-line service. Placed my order November 30th. Still don’t have it! Half hour wait on the phone, then disconnected. Most of the time you can’t even get through.Only received one of three items I ordered. That one item had a wrong item included in the box. Total incompetence. They don’t answer e-mails. I will never order on-line again. I thought I would save myself some time. I should have bought the items at the store itself. Horrible!!!! I may cancel the order.

  18. Justice online has very bad customer service. This is the third time I have placed orders with them and have not received all my items, just to call them to be placed on hold, and another representative to come on the line to tell me to make sure I check my box. Then I receive the shipment and one Item is still missing. Now I am on hold with them again so far my hold time is 38 minutes. Just a nightmare, all around. It seems they know little girls love their clothes and the parents will buy them so they don’t care about the customers at all.

  19. very frustrated — tried to call customer service & was placed on hold for over 20 minutes – never did get to speak to a representative.I ordered 2 gifts cards for my granddaughters – — paying extra for 2 day FED EX -cards came 3 days after the latest delivery date & without card ‘holidays holders’ which i had chose specifically for my 6 & 7 year old granddaughters –actually no card holders were sent- only cards sent in shipping form. This experience has been very disappointing since this was their main Christmas gift from grandma– perhaps it could have been straightened out if I had the chance to speak to SOMEONE.

  20. Justice online is the worst company to order from. I received my package yesterday and there was a pair of pants missing from the order. On top of that they charged my credit card three times $90.63. I keep trying to call the customer service number and it says that they are having problems with the phone, probably because everyone is calling to complain about how horrible the customer service is or what they didnt receive. This will be the last time that I order from Justice!!!!!!!!!

  21. I ordered a coat from Justice and paid for next day delivery. I have an email saying it would be delivered on 12-16-13. To date I can not connect with this company, find out ANY information on my order and the stores can not help! Worst company I have ever dealt with. Will never give this company any more business!

  22. I am so unhappy with their non-existent customer service! I received an order on Saturday, that had my mailing label placed on top of another person’s order label. And inside, instead of my order (which is a Christmas gift), I received another person’s order, which was probably someone else’s Christmas gift.

    Next, I just discovered on one of my back-ordered items, that was shipped on 12/13/13 has the tracking # as another package that shipped from your location to another state on 11/13/13 – tracking. So who knows if I will receive this item prior to Christmas either.

    I have held on the phone with their customer service department, three times for almost an hour each time…with zero response! And the people that work in your store, just say that the two organizations work independently of each other, and they know how bad the service is but can not help! How sad!

    Very unhappy!!!!!!!

  23. It is very sad to read the comments above and had I known this prior to my order I would have just purchased in the store. I have had the very same experience as most of the comments on here. I was charged 10 times for an order that was $150. I placed an order on the 2nd of Dec and then received the tracking information that my package had shipped on the 7th. It is now the 20th and I have no package. The tracking number I was given is not recognized by FedEx and they told me to contact Justice. I have been contacting them all week via e-mail and phone. After waiting for an hour on hold for a representative I finally got through to explain the issues only to be hung up on when placed on hold for them to locate my package. Now everytime I call back their system is not working. I WILL NEVER ORDER from them AGAIN!!!

  24. I sent back a sweat jacket to change to a different size and tried to contact Justice to get this corrected since this was a Christmas gift, however, the phone number would never go through, I waited on hold several hours over 2 to 3 days.
    I got now help from customer service on line. It has been over 2 weeks since I mailed my size 8 back to them which I was assured would only take 3 to 5 business days from Ca. to Ohio on Fed EX.I now have to go out and shop last minute for a gift for my granddaughter. Very disappointed and will never shop with Justice again.

  25. I placed a order on the 16th ,was supposed to be here by the 23rd and it is not. the fedec tracking number is not valid, when i try to call justice the number is out of service. these are christmas gifts too! i am very upset!

  26. Placed my order on December 3rd and still haven’t gotten it. Got a confirmation that it shipped and when I called fedex they said justice never gave it to them I WILL NEVER order from this store again. What a huge disappointment!!!! I have been on the phone waiting for 1 hour and 15 minutes waiti to talk to customer service. I’m so frustrated!

  27. Justice is absolutely terrible! I placed an order online on 12/17 and paid for overnight shipping. As of today (12/26) I still have not received it. When I try to contact the customer service phone number, I am left on hold for about 10 minutes, before finally getting a recording telling me to call a different phone number. That phone number does not work. I simply get a recording saying that there are no available lines. I have been trying both numbers all day. This is ridiculous!!! This order is an outfit that my daughter asked for Christmas from Santa. She is crushed that he didn’t leave it under the tree for her. Way to go ruining Christmas, Justice!

  28. When I received my order a shirt was missing that went with the skirt I ordered. I contacted their Sales Rep and after being on hold for 35 minutes (Dec 28th)she advised me the shirts were flawed but now had the new shirts in stock and she would ship the item over night free and also reimburse me $8.00 for the shipping cost from my first order.
    Today is(Jan 3rd)and I still haven’t received my item or even an email from Justice explaining what the issue is. The New Order number I was given returns to nothing. For what they charge for their clothing you would think they could spend a little more money on Customer Service and follow through with their promises to make good on their mistakes! Never Again!

  29. Your Customer Service is a JOKE! First, my daughter specifically asked for some combat boots for Christmas. This was one of two items on her letter to Santa, (this may not be a big deal to you folks, but to a young child who believes in Santa Claus, IT IS)! So I got online and ordered the combat boots and several other items, paid 30, YES 30 extra dollars for express shipping. Here is where my SECOND disappointment occurs…. It’s 12/24 when I finally receive my package. So, I anxiously open the box and guess what???? NO COMBAT BOOTS, awesome. My shipping receipt definately does not reflect what was sent. THIRD DISAPPOINTMENT, your customer service makes me question if it even exists. I have called EVERY SINGLE DAY, get put on hold for ten minutes and then referred to some type of answering service who cannot even access the Justice information, so they take my number and say someone from the {nonexistant} customer service dept will call you in the next 4-5 hours. HMMMMM, i am still waiting two weeks later. Funny how you employee a billing dept who can manage to withdrawl the balance immediately from my checking acct but you cant get anyone to service your customers in any form of a timely manner? I am one very unsatisfied customer and do not advise anyone to order from your business. RIDICULOUS. All I want is the boots I purchased or give me my money back for goodness sake. But at least get me a customer service rep I can talk to. Too much to ask for apparently.

  30. Niles Ohio Justice store cashier was super rude … My daughter was sooo excited too go spend her gift cards … Was supposed too be a “fun girls day out” … After rummaging through a very sloppy, unorganized, store.. Got to the check out .. Cashier was acting super annoyed at my daughter because she was trying to decide on a fragrance ( that was set up on the counter)… There was no one in line behind us … So we were not holding up any one else … In my opinion if your average price on any given item in your store is $30-$40, for a child( and those are your supposed sale prices) your employees should be super curtious too there guests … Weather it be a mom in there shopping with her own money or an 8 year old spending her money/gift cards … This was my 2nd bad experience at the Justice Store in Niles, Ohio … I definatally will take my business else where ..

  31. My daughter received a pair of jeans from justice for Christmas
    which she has only wore a few times that cost a fortune. She came home crying today because these expensive jeans which she just got already have a hole in the rear and she was made fun of all day because people could see her underwear.

  32. Tried calling customer service repeatedly and it just kept ringing!!! They just lost my business. With all the business they’re getting they shouldn’t have a “BOOTLEG” phone # for customer service!!

  33. I placed this order Aug 10 for school. When I got the order nothing in it was what I ordered. I received someone else’s order.
    I called in to let them know I had gotten someone else’s order and could they please rush mine so I could get it for school.

    I was informed that everything I order was now out and it would be 3 weeks before I could get it and if I wanted to return it I would have to pay shipping. Then it was going to take up to 2 weeks to get a refund on my credit card.

    This was my first time ever ordering or purchasing from your company. What a total disappointment.

    So now I have to suffer for your company’s mistakes. I really can not recommend this company with these policies.

  34. iam so sick and tired of the sales asso. pushing me to buy more so you can get something else for less and the coupons. I am done I will not buy from your sores ever again!

  35. iam so sick and tired of the sales asso. pushing me to buy more so you can get something else for less and the coupons. I am done I will not buy from your sores ever again!

  36. Dear Justice,
    I am very angry because of in every justice store there are no tennis type clothes.I wear justice clothes all the time but if there is now tennis clothes then I would no longer shop there.It is very sad that you have every other sport but tennis!

    Sincerly,
    Alana Kostin

  37. I have three granddaughters, 2 of whom have just reached the age to shop at Justice for Girls. They were so excited and wanted to purchase a journal and the shimmery hat and gloves with their initials. However, after going to several stores, looking online and contacting your customer service, much to my dismay I have learned that the decision as to which initials are included on your merchandise is factored by names that are “trending” instead of all inclusive.

    One of my granddaughters name starts with the letter “V” and of course she was very disappointed and I, too, am very disappointed in a children’s store that would intentionally exclude any child.

    I and my daughters have spent quite a bit of money at Justice for Girls over time but after a very disheartening shopping experience with my 6 year old granddaughter whose name isn’t “trending” I will no longer be shopping at your store.

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